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Hector J. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage in the Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was fantastic, but when I went to use my unit for the first time my code didn't work for me, I think it's someone elses code, and I set the alarm off and I didn't get to unload anything and I had to wait to the next day for staff hours.
Stephine C. | First ImpressionsGreat servbice, communications easy to deal with.
Cheri S.Great staff! Professional and courteous. I would highly recommend to any one who asks me about this store.
Andy P. | Overall ExperienceNo issues
shannon S.The staff was extremely kind and helpful. Everything from top to bottom was a very positive experience and I would recommend them to all of my friends and family. Very professional and friendly.
Shannon N. | First ImpressionsI did t catch her name but she was friendly and easy to work with. She had it all done in no time!
Pam H.The equipment was clean. But the door was so old and stiff that it was nearly impossible to open. Would spend so much time and all the strength we had to get that door open. It is definitely faulty
Shelby H.Amazing customer service.
Theresa H.Hire people who can properly install wiring without messing up the vehicles wiring system
Leroy B.Staff was very nice and easy to work with.
JASON W.The truck was okay but the door rubber seals were unglued and the 350 miles were miserable with air screthcinng and whistleing loud AF! SPLITTING MY EAR DRUMS. An inside adjustment would fix it for 5 minutes then back to the horrible loud whistling until my ears started to effing bleed. Maintain you trucks! I want my money back for pain and suffering ... Seriously. Can a manager call me 7023554173
SCOTT C.Thank You. Everything was great
Daniel Z.I didn't drop off. The second driver did, and is not available at this time.
Clifford W.The clerk who helped us was very knowledgeable and thorough. I was very impressed with his service.
HEATHER M.More staff
Angela P.Excellent service. Will use again. Thank you.
Cory L.The staff there are just Awesome. I will recommend this location to anybody that I know needs just about anything when it comes to moving and storage. This store has everything!
Renee M. | First ImpressionsStaff was very knowledgeable and got us on our way ASAP!
GORDON T.Thanks guys!!
MICHAEL W.Great service! Keep up the good work!😊
JULIE A.Pick up was good in that location. Drop off was great after hours. What would have been nice was the Pick up being closer to the house. We have 2 larger uhaul facilities on Grand Ave in Billings and the logistics of those would have been much easier.
Karl T.Thanks!
sean J.Not a thing 😊
Layne H.Great people, great service!
Kelvin P.Great customer service!!!
RUSSELL C.The substantial hike in rental charges were ridiculous. I didn't even keep the truck the full two days I rented for in fact it was returned just one hour after opening! The last few times I rented the bill was only 289.00! This last bill was 341.00! Thank you very much!
Cristopher L.Staff were efficient and courteous. In dropping off the truck, they went through the check-in procedure quickly and informed me of the fuel difference fee on the spot. Was happy with the quick service.
AMY H.Prices
Jensen W.Thank & Godbless You Becki in the Heights of BillingsMt Kind helpful person
Oshon O. | First ImpressionsEveryone was so helpful. A great experience
Margaret B. | Online Move InI did not drop-off at this location due to mechanical issues with the truck requiring it to be towed to a service center (once unloaded). Although I have used this facility and can provide a general rating (4 stars) based on my prior experiences.
Jonathan M.Professional and helpful staff.
Kim R.Customer service is lacking unless your lucky enough to get Jackson the manager. Was never able to disarm the alarm and always had to go to office to get access to the building.
Jason M. | Overall ExperienceIt was very clean and maintained pretty well for a old faculty. Staff were helpful and friendly every time I needed them but not always at the ready to acknowledge that you were standing in front of them at the counter for service.
Denise B. | Overall ExperienceEveryone was professional and friendly!
ray b. | First ImpressionsBob was good to work with
MICHAEL N.The Uhaul representatives were very friendly and professional and knowledgeable. I recommend that the rental trucks have an owner's manual.
Gary W.Items we ordered were not available. Having equipment would give this rating a higher number
Theodore P.Excellent work combined with excellent service! Would recommend to anyone. You can beat them. Bob in Billings has my vote!
Mark S.Everything and everyone was super!! Thanks guys!! -Angie Whitaker
MICHAEL W.Great service, helpful staff! Thanks 😊
Christina R.Everything was great until I was 20min late, and even though I asked if I'd be charged extra if I was a little late and told no it'll be fine, I was charged an extra day. I understand the business side of it, just not the grace period I was told existed.
kaitlin P.This was about the 5th or 6th time I've used equipment from the Heights in Billings. Always quick and professional service. I am well pleased to have this business available.
Michael R.The employees at this store were very helpful, however I will never use UHAUL again and will encourage others not to as well. UHAUL made me lose over $900 on hotels I couldn't stay at, movers I paid for and couldn't use because I was told the day before my reservation and one hour prior to getting on the plane that they didn't have an actual truck for my reservation that said guaranteed. I was supposed to get a credit and never received it, the truck was dirty and I never received the dolly.
Amber M.Tail lights didn't work on trailer
David B.Friendly staff. Appreciate the small talk and kindness.
Steve D.When I got the truck we got a run around trying to figure out where to get it. Truck needed alignment and we never received our discount like promised. When I tried to call wait times where 40 minute long and didn't have time to wait
Johnathan J.Fn u-haul wouldn't allow us to rent a truck and trailer one-way. WTF..!!! I thought that is what this company is in business for..!! So instead it cost us a hell of a lot more money. Daily rental charge plus miles. WHAT A FUCKING JOKE...!!!
Corey C.Great customer service. Quick and easy set up and drop off
soraya Y.I was over charged. The guy added insurance after I declined it, after hooking up the dolly he failed to check the lights and it had a light out for the brake and turn signal. Very upset.
Joseph S.Representative had equipment ready both times. Quick, thorough and informative. Billings Heights was amazing!
Julie O.Had problems with my payment showing that I paid in person. Storage unit door kept getting stuck in open position, weather stripping on door kept ripping off
James F. | Overall ExperienceNothing really!
JEFFREY K.Excellent experience and highly recommend! Management and each staff member were engaging, accommodating, answering all my questions with professionalism and genuine interest. Thank you all!
Trisha G. | Overall ExperienceBetter customer service!!!
Noah W.I recently had to do a emergency move, and so I called u-haul. They got me the truck I wanted, and even threw in a storage unit and lock for free. I have never heard of anything like this or experienced it. They were there for me, with absolutely no problems. They also let me park the truck I rented from them on there property, since I have no where to live, let alone a place for the rental . I would recommend them everytime.
James S. | First ImpressionsLiked the online check in
Wes C.1.09 per mile was insane
Matthew P.Thank you so much I'm so happy
Amadou D.Everything was great here. I just wish I knew the furniture blankets were a rental and not a purchase.
Derek E.The staff is excellent. She was very helpful and was able to get me a storage unit that fit all my things. Would highly recommend them. Thanks it made my move easy.
Marilyn G. | Overall ExperienceQuick and responsive actions by team members made my task go smoother and helped me to maintain my goals and time lines
Richelle T.Check in was quick and painless
CECIL F.None of the employees had the same info each day when I called. Then she asked me if I wanted her to run the card on file and I asked her a question and she ran it any way!!! Un believable!!! She didn't offer to void the transaction or even apologize for not waiting for an answer...... I am highly disappointed in this place and would never go back it is poorly ran.
Amber H.Very helpful. Had me on the road in minutes.
Michael O.Great people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.
carol s. | Overall ExperienceIn all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.
betty j. | Overall ExperienceBecky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.
Trisha G. | First ImpressionsI am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.
deborha a. | First ImpressionsStaff was very friendly and helpful.
Jody N. | First ImpressionsOn all ends U-Haul was an excellent experience for my move. From getting the trailer hitch installed to checking out of the storage facility and the value was excellent. Very friendly and Helpful staff at The Heights location. Would recommend you to others and use your services again.
Timothy S. | Overall ExperienceThe location was close to where I moved to
Duane K. | Overall ExperienceNothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!
Linda T. | Overall ExperienceThe crew was great to work with from start to finish.
Wanda S. | Overall ExperienceAlways friendly
Tammy V. | First ImpressionsThe staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.
Kathryn W. | Overall ExperienceA little bit on the over priced range. But everything is now that lying Biden is in office
Dale T. | Online Move InOne employee was awesome. The other kinda acted llike he did not want to really work with people.
BURL DEAN W. | Overall ExperienceThey had a unit for cars n I got one when I needed one I would go bk to this place again
Charles F. | Overall ExperienceI've been using them for over 6 years I have no complaints at all
freddie u. | First ImpressionsVery helpful.
Kathryn W. | First ImpressionsThe place is way to expensive. I found a place same size unit, better security and half the price.
MINDY S. | Overall ExperienceThe staff was among the best I have ever dealt with for this type of business.
Robert F. | First ImpressionsThe best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)
Mary C. | Overall ExperienceGreat customer service. Very responsive !
Shalene S. | First ImpressionsI haven't had this unit since may of 2020
Jason P. | Overall ExperienceThe local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn’t at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.
Taryn F. | Overall ExperienceNice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.
Buddy O. | First ImpressionsJackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.
Clair T. | Overall ExperienceJackson has always been helpful and friendly willing to go to extra lengths to help you
John L. | First ImpressionsJackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.
Clair T. | First ImpressionsMy mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!
dianne H. | Overall ExperienceThank you greatly
Keith W. | Overall ExperienceWould like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn’t due til 16 th of month. The staff said he couldn’t do that. Not in there program.
Rebecca S. | Overall Experience