Customer Reviews for U-Haul Moving & Storage in the Heights

3,376 reviews

1145 W Main St   Billings, MT 59105

(406) 248-7162

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 248-7162

1145 W Main St
Billings, MT 59105

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was charged for nearly 200 miles I did not drive. I believe there is foul play, as the attendant was just going to let me leave without in processing the vehicle after I handed him the key. I estimated I would drive 100 miles or less and am positive I drove less than 100 miles, but I was charged for over 200 miles. Based on the attendant wanting to just take the key and call it good without checking the vehicle and the mystery miles, I believe one of the employees used that pickup with the spare key while the vehicle was rented to me and banked on me not noticing the additional charges. I am NOT impressed. It is the second time the Uhaul store on Main Street in Billings has overcharged me for pickup rental. I very much hope this is investigated and better tracking equipment is installed in your fleets.

Elisabeth M. 
Rating:
4.0

Customer did not leave a comment.

chris B. 
Rating:
5.0

The gentleman that received the equipment was extremely helpful and “ went over and above “ to take care of us at his store.

Jack K. 
Rating:
1.0

I rented my two storage units about four years ago. I was never able to access the unit. I asked for assistance in getting into my unit multiple times in one day and not one person took the time to walk outside and help. Even when set up on auto pay as asked the rate was still raised. No I would not recommend. Horrible service and very high rates.

Patti G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bree J. 
Rating:
5.0

Customer did not leave a comment.

Jessica I. 
Rating:
3.0

I was moved out for all most two months before you all stopped asking me for rent. Talked to a person the day I was done with the unit and still got several requests to pay rent!! I stopped in twice to confirm move out and was still not out of the system 😏😒😒😒

Philip J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

cheryl L. 
Rating:
3.0

If speed got over 55 mph vibrations so strong my eyes hurt check front tires

Steve H. 
Rating:
5.0

Thank you!!

Carla J. 
Rating:
5.0

I had an excellent experience with this facility. Just maintain this level of service.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

sam P. 
Rating:
5.0

Customer did not leave a comment.

Phoenix H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jeff C. 
Rating:
4.0

They were great. Asked for 7am pickup time. Got there, truck warmed up, employee gave me instructions on proper use of car dolly. It was -25 degrees below zero that morning. Employee didn't care, just wanted us to have a safe trip and know that we were in good hands. I have used U-Haul 9 different times in my life. Never had a bad experience. There is a reason you guys rank where you do in customer service, you've earned it. Thank you once again. Jeff Mattheis (406)998-7912 or j248471@gmail.com

Renie M. 
Rating:
1.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Best experience ever!!! The guys were amazing

tera W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
5.0

Customer did not leave a comment.

Wyatt P. 
Rating:
5.0

Bob and his staff were very helpful.

Magan T.  |  First Impressions 
Rating:
5.0

East to get into and out of. Guy running the shop very helpful. Highly recommended and I'll give him repeat business. Thank you.

Vernon A. 
Rating:
4.0

Customer did not leave a comment.

Victor L P. 
Rating:
5.0

Good service, thanks!

Ted W. 
Rating:
5.0

Excellent customer service!

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Casey V.  |  Overall Experience 
Rating:
5.0

The Billings Main St. location has the best vehicles and service!

Larry P. 
Rating:
5.0

Great customer service❣️ The price was good for our 3 day moving and they were kind and professional and personal all at the same time😃 Thank you!!

Dorene H. 
Rating:
5.0

Nothing

James C. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Judith Q. 
Rating:
5.0

Great experience dealing with these folks during our move..very friendly, very professional. I would highly recommend them!

dave M. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Bryant R. 
Rating:
4.0

I have bo complaints at this time. Service was good and very easy to return equipment. I have to make another move in the coming weeks and will definitely use your service again.

Eric N. 
Rating:
5.0

very clean

Rose B.  |  Overall Experience 
Rating:
5.0

good place and close to where i need it

Jon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcos P. 
Rating:
5.0

Bob the manager was excellent to work with. When turning in the rental the staff was completely prepared and easy to work with.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Brayden R.  |  Overall Experience 
Rating:
5.0

Fastest service ever!! Very friendly staff, very quick service from the time of ordering online, to picking it up and dropping it back off.

Jodi Z. 
Rating:
5.0

Bob is knowledgeable and professional.

Arlene E. 
Rating:
3.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Did a great service very satisfied with the auto hauler

joseph L. 
Rating:
5.0

Customer did not leave a comment.

SHEILA B. 
Rating:
5.0

Attendant made the experience easy and enjoyable.

Jesse P. 
Rating:
4.0

Customer did not leave a comment.

Amber D. 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  Overall Experience 
Rating:
5.0

Was very easy to get to one and check out online was fantastic

Marianna V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Exceptional attending employee!

Max Z. 
Rating:
5.0

Super nice staff! Easy and painless pick up and return. Gave my son a little toy.

Josh B. 
Rating:
5.0

Staff was very helpful. I wasn't worried abut my things. Thank you!

Jacky M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas C.  |  First Impressions 
Rating:
5.0

Awesome service!!

Josh B. 
Rating:
3.0

The staff was busy and basically got me to do his job.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
4.0

Customer did not leave a comment.

Lisa T.  |  Overall Experience 
Rating:
5.0

Great- fast and friendly service.

Angela C. 
Rating:
5.0

Everything went even smoother than I expected.

Christopher D. 
Rating:
5.0

Bob was especially helpful & I had a wonderful experience with Jackson as well! Thank you UHaul for everything, Jackie Conant

Jackie C. 
Rating:
5.0

Great facility. Thank you for fine safe storage for our family.

jana s.  |  Overall Experience 
Rating:
5.0

Excellent bin a dangerous city -- came highly recommended

Holly S. 
Rating:
4.0

None

Barry B. 
Rating:
5.0

Everything about this rental was very smooth. Truck was ready, clean, and drove well. Service was excellent! Thanks!!

James P. 
Rating:
5.0

Customer did not leave a comment.

Glen D. 
Rating:
5.0

Customer did not leave a comment.

Sharon D. 
Rating:
3.0

Customer did not leave a comment.

Serenadee B. 
Rating:
5.0

Best experience of any past moves.

gary L. 
Rating:
5.0

Customer did not leave a comment.

Grant O. 
Rating:
4.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Didn't catch the name of who checked me in but he was excellent and was a great help.

Chad F.  |  First Impressions 
Rating:
5.0

Storage unit we reserved online 10×15 was NOT available when we arrived. I ended up having to book two 10×10 Instead for nearly double the price. Will likely have to move soon to another more cost effective solution.

Tori S.  |  First Impressions 
Rating:
5.0

great service!

Jeff K. 
Rating:
3.0

Customer did not leave a comment.

Melissa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Friendly, quick, service, without confusion about what to do.

Chee B. 
Rating:
4.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Gard B. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
4.0

On pick-up it wasn't clear or explained how to do the maintenance check (finally figured out it was on my phone). On drop-off the employee was friendly, fast, and efficient (not the same employee as pick-up)

Darrel K. 
Rating:
5.0

Customer did not leave a comment.

Rob T. 
Rating:
5.0

Store manager was very helpful and good presence to have in the store!

Levi F. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

even though they were understaffed they were helpful and pleasant.

TERESA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Bert S. 
Rating:
5.0

I had a great experience, I just no longer was in need of a storage unit

Stephine C.  |  Overall Experience 
Rating:
3.0

Use stronger zip ties on the hand truck. It broke when I turned into the Uhaul location returning the vehicle. I heard it fall in the back. I stood it back up and saw that the tie had snapped. I didn't use the dolly, I have my own.

Jason H. 
Rating:
5.0

Checked me in quickly, very nice and professional.

Deborah L. 
Rating:
5.0

The van we rented was very nice and worked perfectly for our needs.

STEVEN C. 
Rating:
3.0

Interior and exterior of pickup were both somewhat dirty. Check engine light came on within 10 miles, I checked fluids and for leaks, missing belts, etc, saw no problem. Had no performance problem. Called location and was advised that it was a Dodge problem and subject to a recall. Bearing in mind the nationwide problem of finding people willing to work, store was understaffed and the people still working were overworked.

Larry B. 
Rating:
5.0

Give Becky a raise. She made the difference when everything got complicated.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
4.0

Wonderful group of employees! They are incredibly kind, and go above and beyond so consistently!

Lorynn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Pedro F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virgil S. 
Rating:
5.0

Everything was great thank you once again.

andrew P. 
Rating:
4.0

Very helpul

LLOYD S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tobin L. 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  Overall Experience 
Rating:
5.0

People that work there are very friendly and helpful

big sky V. 
Rating:
5.0

Becky was fantastic in helping me. She took what was a stressful situation with storage space for me to a solution that was great. Becky should be recognized by U-Haul as an exemplary employee!!! You hav a gem working for you!!!!! Sincerely Jim Corcoran

James C. 
Rating:
4.0

Customer did not leave a comment.

Jo E. 
Rating:
5.0

In both pick up and drop off was great costumer service!

scooter A. 
Rating:
5.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Desiree L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stacey S. 
Rating:
5.0

Great service n well maintained, loved the security, I would definitely recommend n rely on uhaul again for future services, thank you to the company n staff

Jennifer S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Gary B.  |  Overall Experience 
Rating:
5.0

Great service!

JULIE A.  |  Overall Experience 
Rating:
4.0

Storage unit was fine, docking a star for the close out via website debacle. I tried to use the online move out tool without success. When I completed the process, it logged me out of the page but it also said I completed it and that I should expect a completion notice via email within 48 hours. I thought that was unusual so I allowed the time to pass and even a few extra days for the Fourth of July. Nothing. So I go in and explain what happened and they close me out real quick. Why can't the site just freaking work?! It took me longer to go through the instructions and take pictures than dealing with the human. And I ended up having to do both.

Carl S.  |  Overall Experience 
Rating:
5.0

The best customer service this is the best u haul I have ever been to. I rent from Washington to Kentucky, excellent in every way. Thank u, Patty Greathouse. Billings, Montana

Patty G. 
Rating:
5.0

Excellent experience. Needed help with moving a couch and the van was perfect. Check in and check out was a breeze. Highly recommended!

Amy B. 
Rating:
4.0

Customer did not leave a comment.

PETE O. 
Rating:
5.0

I unfortunately didn't pay attention to the lady helping me. She helped me both days I was at this location. She did an amazing job, and I really enjoyed working with her.

Dylan T. 
Rating:
5.0

Customer did not leave a comment.

Janice B.  |  First Impressions 
Rating:
4.0

I think the place was a little understaffed for a busy holiday moving weekend, fortunately we were only dropping off and did not require much.

Michele F. 
Rating:
5.0

Customer did not leave a comment.

tamara P. 
Rating:
1.0

My unit was extremely dirty with dirt, sand, leaves, etc..and multiple boxes had water or moisture damage. The fees increased very regularly and in the explanation, the increase was to maintain clean units etc. that part was really disappointing. Jackson was always flexible with me which I appreciated.

Heather G.  |  Overall Experience 
Rating:
5.0

Becky is amazing, she is helpful and friendly beyond what I expected from past interactions at this location! She carries boxes, fixed my scheduling error and gave amazing packing tips. I had been in several times before to get packing supplies and corridinate our move.The manager/ supervisor was always on his cell phone. Very little eye contact and avoided helping to move packing boxes on 2 separate visits...he could take some lessons. My rating is based on employee above.

Gary B.  |  First Impressions 
Rating:
5.0

Very helpful n friendly people, workers Were very helpful on getting me a storage that I needed, awesome

Jennifer S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS P.  |  Overall Experience 
Rating:
5.0

Excellent service. Very helpful particularly the lady that helped us for the last year in the heights.

Jesse C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally T.  |  Overall Experience 
Rating:
4.0

I was shocked at the price per month but it’ll work!!!

Philip J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA D.  |  Overall Experience 
Rating:
5.0

I mainly dealt with Jackson and Becky. The entire staff was friendly and very helpful though. I did want to take a second to really thank Jackson and Becky though. They went above and beyond in every way that they could to help us. Super sweet and so very helpful. They kept a really clean store and the property never was dirty. 10/10 will have recommended them to friends and colleagues. Would, in a heartbeat, use this U-Haul just for them if I ever needed to again. Thank you!!

DANIELS B.  |  Overall Experience 
Rating:
5.0

To the point, no hassle!

ROBERT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judy t.  |  Overall Experience 
Rating:
5.0

Friendly,courteous and very helpful .

DEBRA D.  |  First Impressions 
Rating:
5.0

I was in a panic to get my friends property mood. I called uhaul and asked if they had a truck or trailer, 2 men to load everything and he asked when I needed them by. I replied yesterday. OK today as soon as possible. By 1:00 I had a truck and 2 men at my friend's place. It took them 3 hrs to have it all out and unloaded into a storage unit! I was impressed!

Mary H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kees d.  |  Overall Experience 
Rating:
3.0

The service was fantastic, but when I went to use my unit for the first time my code didn't work for me, I think it's someone elses code, and I set the alarm off and I didn't get to unload anything and I had to wait to the next day for staff hours.

Stephine C.  |  First Impressions 
Rating:
5.0

Great staff! Professional and courteous. I would highly recommend to any one who asks me about this store.

Andy P.  |  Overall Experience 
Rating:
5.0

The staff was extremely kind and helpful. Everything from top to bottom was a very positive experience and I would recommend them to all of my friends and family. Very professional and friendly.

Shannon N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nellie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Summer R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ciera S.  |  Overall Experience 
Rating:
5.0

The staff there are just Awesome. I will recommend this location to anybody that I know needs just about anything when it comes to moving and storage. This store has everything!

Renee M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lonny b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Morgan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT F.  |  Overall Experience 
Rating:
5.0

Thank & Godbless You Becki in the Heights of BillingsMt Kind helpful person

Oshon O.  |  First Impressions 
Rating:
5.0

Everyone was so helpful. A great experience

Margaret B.  |  Online Move In 
Rating:
3.0

Customer service is lacking unless your lucky enough to get Jackson the manager. Was never able to disarm the alarm and always had to go to office to get access to the building.

Jason M.  |  Overall Experience 
Rating:
5.0

It was very clean and maintained pretty well for a old faculty. Staff were helpful and friendly every time I needed them but not always at the ready to acknowledge that you were standing in front of them at the counter for service.

Denise B.  |  Overall Experience 
Rating:
5.0

Everyone was professional and friendly!

ray b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Barry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
2.0

Had problems with my payment showing that I paid in person. Storage unit door kept getting stuck in open position, weather stripping on door kept ripping off

James F.  |  Overall Experience 
Rating:
5.0

Excellent experience and highly recommend! Management and each staff member were engaging, accommodating, answering all my questions with professionalism and genuine interest. Thank you all!

Trisha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

I recently had to do a emergency move, and so I called u-haul. They got me the truck I wanted, and even threw in a storage unit and lock for free. I have never heard of anything like this or experienced it. They were there for me, with absolutely no problems. They also let me park the truck I rented from them on there property, since I have no where to live, let alone a place for the rental . I would recommend them everytime.

James S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teri m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amburley C.  |  Overall Experience 
Rating:
5.0

The staff is excellent. She was very helpful and was able to get me a storage unit that fit all my things. Would highly recommend them. Thanks it made my move easy.

Marilyn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kortney S.  |  Overall Experience 
Rating:
5.0

Great people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.

carol s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bret B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGIL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborha a.  |  Overall Experience 
Rating:
5.0

In all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.

betty j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Becky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.

Trisha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristene B.  |  Overall Experience 
Rating:
5.0

I am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.

deborha a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn W.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Jody N.  |  First Impressions 
Rating: