Customer did not leave a comment.Hector J. | First Impressions
Customer Reviews for U-Haul Moving & Storage in the Heights
Billings, MT 59105
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was fantastic, but when I went to use my unit for the first time my code didn't work for me, I think it's someone elses code, and I set the alarm off and I didn't get to unload anything and I had to wait to the next day for staff hours.Stephine C. | First Impressions
Great servbice, communications easy to deal with.Cheri S.
Customer did not leave a comment.Steve M.
Great staff! Professional and courteous. I would highly recommend to any one who asks me about this store.Andy P. | Overall Experience
No issuesshannon S.
Customer did not leave a comment.Calvin W.
Customer did not leave a comment.Robert T.
The staff was extremely kind and helpful. Everything from top to bottom was a very positive experience and I would recommend them to all of my friends and family. Very professional and friendly.Shannon N. | First Impressions
Customer did not leave a comment.Justin B. | Overall Experience
Customer did not leave a comment.Deena A.
I did t catch her name but she was friendly and easy to work with. She had it all done in no time!Pam H.
The equipment was clean. But the door was so old and stiff that it was nearly impossible to open. Would spend so much time and all the strength we had to get that door open. It is definitely faultyShelby H.
Customer did not leave a comment.Travis S.
Amazing customer service.Theresa H.
Hire people who can properly install wiring without messing up the vehicles wiring systemLeroy B.
Staff was very nice and easy to work with.JASON W.
Customer did not leave a comment.Tracy L.
Customer did not leave a comment.Ivy M. | Overall Experience
The truck was okay but the door rubber seals were unglued and the 350 miles were miserable with air screthcinng and whistleing loud AF! SPLITTING MY EAR DRUMS. An inside adjustment would fix it for 5 minutes then back to the horrible loud whistling until my ears started to effing bleed. Maintain you trucks! I want my money back for pain and suffering ... Seriously. Can a manager call me 7023554173SCOTT C.
Thank You. Everything was greatDaniel Z.
Customer did not leave a comment.Nellie B. | Overall Experience
I didn't drop off. The second driver did, and is not available at this time.Clifford W.
The clerk who helped us was very knowledgeable and thorough. I was very impressed with his service.HEATHER M.
More staffAngela P.
Customer did not leave a comment.Summer R. | Overall Experience
Excellent service. Will use again. Thank you.Cory L.
Customer did not leave a comment.Ciera S. | Overall Experience
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Cory S.
The staff there are just Awesome. I will recommend this location to anybody that I know needs just about anything when it comes to moving and storage. This store has everything!Renee M. | First Impressions
Staff was very knowledgeable and got us on our way ASAP!GORDON T.
Customer did not leave a comment.lonny b. | First Impressions
Customer did not leave a comment.TERI M.
Customer did not leave a comment.Katrina D.
Thanks guys!!MICHAEL W.
Great service! Keep up the good work!😊JULIE A.
Customer did not leave a comment.Stanford H.
Customer did not leave a comment.cody C.
Pick up was good in that location. Drop off was great after hours. What would have been nice was the Pick up being closer to the house. We have 2 larger uhaul facilities on Grand Ave in Billings and the logistics of those would have been much easier.Karl T.
Customer did not leave a comment.Perry R.
Customer did not leave a comment.Cory S.
Customer did not leave a comment.Ron M.
Customer did not leave a comment.Landy S. | First Impressions
Customer did not leave a comment.Morgan M. | First Impressions
Customer did not leave a comment.mike P.
Customer did not leave a comment.Miguel S.
Customer did not leave a comment.richard G.
Customer did not leave a comment.KALEN B.
Not a thing 😊Layne H.
Customer did not leave a comment.Danica K.
Great people, great service!Kelvin P.
Customer did not leave a comment.Michael F. | First Impressions
Customer did not leave a comment.ROBERT F. | Overall Experience
Great customer service!!!RUSSELL C.
The substantial hike in rental charges were ridiculous. I didn't even keep the truck the full two days I rented for in fact it was returned just one hour after opening! The last few times I rented the bill was only 289.00! This last bill was 341.00! Thank you very much!Cristopher L.
Customer did not leave a comment.Toni D.
Customer did not leave a comment.James P.
Staff were efficient and courteous. In dropping off the truck, they went through the check-in procedure quickly and informed me of the fuel difference fee on the spot. Was happy with the quick service.AMY H.
Customer did not leave a comment.Cheryli L.
Thank & Godbless You Becki in the Heights of BillingsMt Kind helpful personOshon O. | First Impressions
Everyone was so helpful. A great experienceMargaret B. | Online Move In
I did not drop-off at this location due to mechanical issues with the truck requiring it to be towed to a service center (once unloaded). Although I have used this facility and can provide a general rating (4 stars) based on my prior experiences.Jonathan M.
Professional and helpful staff.Kim R.
Customer service is lacking unless your lucky enough to get Jackson the manager. Was never able to disarm the alarm and always had to go to office to get access to the building.Jason M. | Overall Experience
It was very clean and maintained pretty well for a old faculty. Staff were helpful and friendly every time I needed them but not always at the ready to acknowledge that you were standing in front of them at the counter for service.Denise B. | Overall Experience
Customer did not leave a comment.Terrence P.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Gregg J.
Everyone was professional and friendly!ray b. | First Impressions
Bob was good to work withMICHAEL N.
Customer did not leave a comment.jeff M.
Customer did not leave a comment.KAI W.
Customer did not leave a comment.lori H.
The Uhaul representatives were very friendly and professional and knowledgeable. I recommend that the rental trucks have an owner's manual.Gary W.
Customer did not leave a comment.robert D.
Items we ordered were not available. Having equipment would give this rating a higher numberTheodore P.
Customer did not leave a comment.Barry B. | First Impressions
Excellent work combined with excellent service! Would recommend to anyone. You can beat them. Bob in Billings has my vote!Mark S.
Everything and everyone was super!! Thanks guys!! -Angie WhitakerMICHAEL W.
Customer did not leave a comment.Jeremy P.
Customer did not leave a comment.Charmaine B.
Customer did not leave a comment.Craig W.
Great service, helpful staff! Thanks 😊Christina R.
Everything was great until I was 20min late, and even though I asked if I'd be charged extra if I was a little late and told no it'll be fine, I was charged an extra day. I understand the business side of it, just not the grace period I was told existed.kaitlin P.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.James C. | Overall Experience
This was about the 5th or 6th time I've used equipment from the Heights in Billings. Always quick and professional service. I am well pleased to have this business available.Michael R.
The employees at this store were very helpful, however I will never use UHAUL again and will encourage others not to as well. UHAUL made me lose over $900 on hotels I couldn't stay at, movers I paid for and couldn't use because I was told the day before my reservation and one hour prior to getting on the plane that they didn't have an actual truck for my reservation that said guaranteed. I was supposed to get a credit and never received it, the truck was dirty and I never received the dolly.Amber M.
Tail lights didn't work on trailerDavid B.
Customer did not leave a comment.Julian J.
Friendly staff. Appreciate the small talk and kindness.Steve D.
Customer did not leave a comment.Tomisue L.
When I got the truck we got a run around trying to figure out where to get it. Truck needed alignment and we never received our discount like promised. When I tried to call wait times where 40 minute long and didn't have time to waitJohnathan J.
Fn u-haul wouldn't allow us to rent a truck and trailer one-way. WTF..!!! I thought that is what this company is in business for..!! So instead it cost us a hell of a lot more money. Daily rental charge plus miles. WHAT A FUCKING JOKE...!!!Corey C.
Great customer service. Quick and easy set up and drop offsoraya Y.
I was over charged. The guy added insurance after I declined it, after hooking up the dolly he failed to check the lights and it had a light out for the brake and turn signal. Very upset.Joseph S.
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.Kenny B.
Representative had equipment ready both times. Quick, thorough and informative. Billings Heights was amazing!Julie O.
Had problems with my payment showing that I paid in person. Storage unit door kept getting stuck in open position, weather stripping on door kept ripping offJames F. | Overall Experience
Customer did not leave a comment.randal W.
Nothing really!JEFFREY K.
Excellent experience and highly recommend! Management and each staff member were engaging, accommodating, answering all my questions with professionalism and genuine interest. Thank you all!Trisha G. | Overall Experience
Customer did not leave a comment.Andre M.
Better customer service!!!Noah W.
Customer did not leave a comment.Lisa C. | Overall Experience
Customer did not leave a comment.DAVID M.
I recently had to do a emergency move, and so I called u-haul. They got me the truck I wanted, and even threw in a storage unit and lock for free. I have never heard of anything like this or experienced it. They were there for me, with absolutely no problems. They also let me park the truck I rented from them on there property, since I have no where to live, let alone a place for the rental . I would recommend them everytime.James S. | First Impressions
Liked the online check inWes C.
1.09 per mile was insaneMatthew P.
Customer did not leave a comment.Teri m. | Overall Experience
Thank you so much I'm so happyAmadou D.
Everything was great here. I just wish I knew the furniture blankets were a rental and not a purchase.Derek E.
Customer did not leave a comment.Amburley C. | Overall Experience
The staff is excellent. She was very helpful and was able to get me a storage unit that fit all my things. Would highly recommend them. Thanks it made my move easy.Marilyn G. | Overall Experience
Customer did not leave a comment.Bryan T.
Customer did not leave a comment.Bryan T.
Customer did not leave a comment.Lori L.
Customer did not leave a comment.Sheri D.
Customer did not leave a comment.Tina J. | First Impressions
Customer did not leave a comment.Brandon G.
Quick and responsive actions by team members made my task go smoother and helped me to maintain my goals and time linesRichelle T.
Customer did not leave a comment.Joseph A.
Check in was quick and painlessCECIL F.
Customer did not leave a comment.Tom F.
None of the employees had the same info each day when I called. Then she asked me if I wanted her to run the card on file and I asked her a question and she ran it any way!!! Un believable!!! She didn't offer to void the transaction or even apologize for not waiting for an answer...... I am highly disappointed in this place and would never go back it is poorly ran.Amber H.
Customer did not leave a comment.michael c. | Overall Experience
Very helpful. Had me on the road in minutes.Michael O.
Customer did not leave a comment.Jacob M.
Customer did not leave a comment.Kortney S. | Overall Experience
Great people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.carol s. | Overall Experience
Customer did not leave a comment.Bret B. | First Impressions
Customer did not leave a comment.VIRGIL G. | Overall Experience
Customer did not leave a comment.deborha a. | Overall Experience
In all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.betty j. | Overall Experience
Customer did not leave a comment.James C. | First Impressions
Becky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.Trisha G. | First Impressions
Customer did not leave a comment.Michelle G. | First Impressions
Customer did not leave a comment.Kristene B. | Overall Experience
I am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.deborha a. | First Impressions
Customer did not leave a comment.Matt P. | Overall Experience
Customer did not leave a comment.Marilyn W. | Overall Experience
Staff was very friendly and helpful.Jody N. | First Impressions
On all ends U-Haul was an excellent experience for my move. From getting the trailer hitch installed to checking out of the storage facility and the value was excellent. Very friendly and Helpful staff at The Heights location. Would recommend you to others and use your services again.Timothy S. | Overall Experience
The location was close to where I moved toDuane K. | Overall Experience
Customer did not leave a comment.NICOLE M. | First Impressions
Customer did not leave a comment.Robert j. | First Impressions
Nothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!Linda T. | Overall Experience
The crew was great to work with from start to finish.Wanda S. | Overall Experience
Always friendlyTammy V. | First Impressions
The staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.Kathryn W. | Overall Experience
A little bit on the over priced range. But everything is now that lying Biden is in officeDale T. | Online Move In
One employee was awesome. The other kinda acted llike he did not want to really work with people.BURL DEAN W. | Overall Experience
They had a unit for cars n I got one when I needed one I would go bk to this place againCharles F. | Overall Experience
Customer did not leave a comment.Jackie H. | Overall Experience
Customer did not leave a comment.steven r. | Overall Experience
Customer did not leave a comment.RHONDA KAY K. | Overall Experience
Customer did not leave a comment.LOIS LEA D. | Overall Experience
Customer did not leave a comment.Wanda S. | First Impressions
I've been using them for over 6 years I have no complaints at allfreddie u. | First Impressions
Customer did not leave a comment.HEATHER J. | Overall Experience
Customer did not leave a comment.RHONDA KAY K. | First Impressions
Very helpful.Kathryn W. | First Impressions
The place is way to expensive. I found a place same size unit, better security and half the price.MINDY S. | Overall Experience
Customer did not leave a comment.Tammera D. | Overall Experience
Customer did not leave a comment.pam b. | First Impressions
Customer did not leave a comment.Richard S. | Overall Experience
Customer did not leave a comment.trevor s. | Overall Experience
Customer did not leave a comment.james s. | First Impressions
Customer did not leave a comment.DENNIS P. | First Impressions
Customer did not leave a comment.CAROLE E. | Overall Experience
The staff was among the best I have ever dealt with for this type of business.Robert F. | First Impressions
The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)Mary C. | Overall Experience
Customer did not leave a comment.Judy A. | First Impressions
Great customer service. Very responsive !Shalene S. | First Impressions
I haven't had this unit since may of 2020Jason P. | Overall Experience
The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn’t at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.Taryn F. | Overall Experience
Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.Buddy O. | First Impressions
Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.Clair T. | Overall Experience
Jackson has always been helpful and friendly willing to go to extra lengths to help youJohn L. | First Impressions
Customer did not leave a comment.Philip S. | Overall Experience
Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.Clair T. | First Impressions
Customer did not leave a comment.VIRGIL G. | First Impressions
Customer did not leave a comment.Ada Harrietc M. | First Impressions
My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!dianne H. | Overall Experience
Thank you greatlyKeith W. | Overall Experience
Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn’t due til 16 th of month. The staff said he couldn’t do that. Not in there program.Rebecca S. | Overall Experience
Customer did not leave a comment.monique b. | Overall Experience