Customer Reviews for U-Haul Moving & Storage in the Heights

2,886 reviews

1145 W Main St   Billings, MT 59105

(406) 248-7162

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(406) 248-7162

1145 W Main St
Billings, MT 59105

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I went in to this uhaul before I left and the gentleman that helped me make sure the power was working for lights on a trailer he was kind and very helpful

AMBER D. 
Rating:
5.0

The only thing disappointing about the experience is the equipment wasn't in the location requested and I had to pay the extra mileage.

MARDEE S. 
Rating:
3.0

When I showed up I gave my identifying information and the person helping me didn't say one word, he immediately got on the phone and was talking to someone about my reservation. After he finished the call, told me the truck I rented was at a different location. I explained that I was told this is a guaranteed reservation and that I would receive a $50 refund if this didn't happen. He did not believe me when I said this. So he again got on the phone and expressed the other person on the line that they should never have guaranteed a reservation. So I had to drive to the other end of town, pick up the truck and drive back to that location to pick up the trailer. Then I got on the road and when I stopped for gas I looked over the trailer tires and one tire had the cords showing. So then I had to get new tires put on. Very frustrating at best.

bailey F. 
Rating:
5.0

Customer did not leave a comment.

Clinton R. 
Rating:
4.0

A Little Tight on Space in the Lot

DAVID A. 
Rating:
5.0

A little bit on the over priced range. But everything is now that lying Biden is in office

Dale T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Staff were excellent and very well informed. Great team to work with.

CHRISTOPHER D. 
Rating:
5.0

Great customer service. Excellent hours. Smooth process.

Monique S. 
Rating:
5.0

While your service was excellent, this was my first time renting from you (but not my last) I did not know how to find the van. I thought the number on the key card was the license plate number. I did not know that each van has a code written on the back. It was dark and cold when I picked up the van and had to walk around the lot until I figured it out.

Valorie S. 
Rating:
4.0

U-Haul gave me extra hours to return a haul trailer and for their lenience I can only say that I was very grateful. Where does one find that kind of attitude from a business anymore these days? I had called in to tell them I would be late, but could not get through, and they took my word. Outstanding service!

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

VICKI E. 
Rating:
5.0

Great employee. Thank you.

GORDON FRANK S. 
Rating:
4.0

NA

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Lora C. 
Rating:
5.0

Customer did not leave a comment.

LORI R. 
Rating:
4.0

One employee was awesome. The other kinda acted llike he did not want to really work with people.

BURL DEAN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLESEDGAR SR R. 
Rating:
5.0

Loved my experience. Very helpful and friendly people. U-Haul is th best!

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Charley P. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Jackson Hoagland is kind, efficient, and informative..He made it a good experience..

Big F. 
Rating:
5.0

They had a unit for cars n I got one when I needed one I would go bk to this place again

Charles F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Debra J. 
Rating:
5.0

Customer did not leave a comment.

Jackie H.  |  Overall Experience 
Rating:
5.0

Great service, cleanest UHaul store I've ever seen.

WALTER W. 
Rating:
5.0

The person who helped us was very quick and thorough and explained things well. He was professional, helpful and kind.

shadd F. 
Rating:
5.0

Everything top of the line service

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

The gentleman up here was super helpful and is trying his hardest to fix an issue i had with another location. Will use this location in the future for rentals.

JACKSON E. 
Rating:
4.0

Customer did not leave a comment.

Paula E. 
Rating:
5.0

Customer did not leave a comment.

CHARLESEDGAR SR R. 
Rating:
5.0

Customer did not leave a comment.

steven r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

JAY K. 
Rating:
3.0

Customer did not leave a comment.

SCOTT G. 
Rating:
4.0

Customer did not leave a comment.

SPENCER B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA KAY K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOIS LEA D.  |  Overall Experience 
Rating:
5.0

friendly and unhooked the trailer right away

DAVID S. 
Rating:
3.0

Schedule better backup vehicles and maintain vehicles.

Lois-Lea D. 
Rating:
3.0

Jackson who I believe who is the manager helped me. He needs not to be in that position. He wasn't friendly at all. Once given the keys I had to ask someone else where the Uhaul was at. I get it every place is short, but friendly service goes a long way

DONALD M. 
Rating:
5.0

VERY pleasant staff. Very helpful.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTA F. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

I've been using them for over 6 years I have no complaints at all

freddie u.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

I was scheduled at 8 at Rent A Wreck . When I got there my reservation had been moved to the UHaul in the heights. I was going to WALK to the first place and I am glad I drove. I did not receive an email of the change. If I had walked to the first place and had to walk back home and then drive to the heights this survey wouldn't be this nice! The equipment and place is so much nicer I will probably drive up there to get my rental for now on. But an email of the change of notification would of been nice

Kerri H. 
Rating:
4.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Tess S. 
Rating:
1.0

I selected no dolly and blankets they were in the way with a green tag if you broke the tag you be charged. They got in the way. The vehicle did not drive well a lot of slop in the steering. The transmission did not shift properly excessive high RPM and when it did shift it whipped your neck. Then the check engine light came on. Also I was rushed to get the vehicle back so you would not charge me for a 2 ND day even though I only had it for 10.5 hrs.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RHONDA KAY K.  |  First Impressions 
Rating:
5.0

Great customer service. Jackson was great

luke A. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Had to use this site as they had the trailer I needed. The guys there is ere great maybe even better than my normal store. Thanks

Jack B. 
Rating:
5.0

Customer did not leave a comment.

JAYSON S. 
Rating:
5.0

Customer did not leave a comment.

FORREST S. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Very helpful.

Kathryn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
4.0

Customer did not leave a comment.

CODY H. 
Rating:
5.0

Explain that your advertised rental fee does not include other charges. clarify what these cost.

ANDREW G. 
Rating:
1.0

U haul as a company need to get their heads out. Very poorly ran company that uses software that doesn't work

Chris W. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
5.0

The gentleman that helped me was very polite, knowledgeable, and even hooked up the trailer and disconnected it for me.

Taylor M. 
Rating:
5.0

Bigger key deposit box. Couldn't get the key fob in the box......

Sherri T. 
Rating:
5.0

Great location!!!

Shelley Y. 
Rating:
4.0

Customer did not leave a comment.

pam b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

This one star review is for Uhaul as a whole company, not this specific location. My reservation was dropped 24 hrs in advance. For someone moving, 24 hrs notice is all I get??? This is completely unacceptable. I will NEVER utilize Uhaul again. On a local level, the store was very helpful and kind, but they have no control over how the company as a whole is operating.

Margaret H. 
Rating:
5.0

Great experience!

BRANDI ANN B. 
Rating:
5.0

Outstanding service!

Jacky M. 
Rating:
5.0

Customer did not leave a comment.

JULIA R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Maybe do a little preventative maintenance on the vehicles to ensure everything is good to go when picked up.

Trent C. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

This is the company in my home town that I do business with often and they are great.

Judy G. 
Rating:
1.0

The personal have little experience. They seem quite lost. I was double charged for a six hour rental. The person on duty when I returned the trailer had not a clue of what to do.

Kenneth P. 
Rating:
4.0

Customer did not leave a comment.

CAROL GOTTSCHALK N. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Keep up the good work!!

Kalena O. 
Rating:
5.0

The equipment was in great condition. The lack of cruise control made the long distance trip harder and engine governed below some posted speed limits made keeping up with traffic harder and was frankly a bit unsafe. Would use U-Haul again but would look at other companies offering those features.

Susan A. 
Rating:
4.0

Customer did not leave a comment.

ALLEN L. 
Rating:
5.0

All good

Joe M. 
Rating:
4.0

Everyone out there I have worked with were great.

GARY R. 
Rating:
4.0

I got charge $5 for blankets and there were none in truck when I picked it up.

GARY R. 
Rating:
5.0

No improvements needed!! Very helpful staff. Great experience at this location. Jackson and the other employees were very helpful. More businesses need employees like these. We will recommend this store to anyone needing a U-Haul!

CODY G. 
Rating:
5.0

I'll let Jackson (the GM there) explain to corporate my unhappiness with the one size fits all web applications u-haul imposes and the lack of responsive supply chain to get parts where u-haul need them to be when they need to be and if unable, informing the customer. If it were not for his, and his team's superior customer service this would have been a review warning people off u-haul in perpetuity.

Philip W. 
Rating:
4.0

Customer did not leave a comment.

Jodi Z. 
Rating:
2.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Good service very helpful

MICHAEL H. 
Rating:
1.0

Customer did not leave a comment.

Montana R. 
Rating:
5.0

Excellent service

Laura S. 
Rating:
5.0

Good place.

Thomas D. 
Rating:
5.0

Excellent service, fast courteous and professional.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

james s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS P.  |  First Impressions 
Rating:
5.0

Uhaul made our move a FABOULUS EXPERIENCE!! Everything went exactly as planned and I couldn't ask for anything more. THANK YOU AGAIN EVERYONE AT UHAUL !!!

Danny S. 
Rating:
5.0

The staff was among the best I have ever dealt with for this type of business.

Robert F.  |  First Impressions 
Rating:
5.0

revamp your 800 number process.

ROBERT F. 
Rating:
5.0

This location initially helped us find a truck. The staff were very helpful. They also were busy but served us in a timely and professionally.

MARGARET P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

ALAINA F. 
Rating:
5.0

Customer did not leave a comment.

DUANE I. 
Rating:
5.0

I got my receiver hitch on and the price was good.

russel P. 
Rating:
3.0

Customer did not leave a comment.

JURGEN L. 
Rating:
4.0

No receipt was sent to my email upon dropping off the enclosed trailer. Had to go back the next day to ask for the receipt.

DALE A. 
Rating:
4.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Nothing I can think of. Thanks for your hard work.

April M. 
Rating:
5.0

A bit short handed for the volume of business there.

VICKIE C. 
Rating:
3.0

Dropped off after closed but very easy to check truck back in without accruing extra charges.

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ada Harrietc M.  |  First Impressions 
Rating:
5.0

Staff in the Heights was very helpful. Exceptional service.

Robby G.  |  Online Move In 
Rating:
5.0

Excellent service!

Lisa C.  |  First Impressions 
No reviews have been submitted for this location.

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