Customer Reviews for U-Haul Moving & Storage in the Heights

3,118 reviews

1145 W Main St   Billings, MT 59105

(406) 248-7162

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(406) 248-7162

1145 W Main St
Billings, MT 59105

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERT F.  |  Overall Experience 
Rating:
5.0

Great customer service!!!

RUSSELL C. 
Rating:
1.0

The substantial hike in rental charges were ridiculous. I didn't even keep the truck the full two days I rented for in fact it was returned just one hour after opening! The last few times I rented the bill was only 289.00! This last bill was 341.00! Thank you very much!

Cristopher L. 
Rating:
5.0

Customer did not leave a comment.

Toni D. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Staff were efficient and courteous. In dropping off the truck, they went through the check-in procedure quickly and informed me of the fuel difference fee on the spot. Was happy with the quick service.

AMY H. 
Rating:
3.0

Prices

Jensen W. 
Rating:
5.0

Customer did not leave a comment.

Cheryli L. 
Rating:
5.0

Thank & Godbless You Becki in the Heights of BillingsMt Kind helpful person

Oshon O.  |  First Impressions 
Rating:
5.0

Everyone was so helpful. A great experience

Margaret B.  |  Online Move In 
Rating:
4.0

I did not drop-off at this location due to mechanical issues with the truck requiring it to be towed to a service center (once unloaded). Although I have used this facility and can provide a general rating (4 stars) based on my prior experiences.

Jonathan M. 
Rating:
5.0

Professional and helpful staff.

Kim R. 
Rating:
3.0

Customer service is lacking unless your lucky enough to get Jackson the manager. Was never able to disarm the alarm and always had to go to office to get access to the building.

Jason M.  |  Overall Experience 
Rating:
5.0

It was very clean and maintained pretty well for a old faculty. Staff were helpful and friendly every time I needed them but not always at the ready to acknowledge that you were standing in front of them at the counter for service.

Denise B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence P. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Gregg J. 
Rating:
5.0

Everyone was professional and friendly!

ray b.  |  First Impressions 
Rating:
5.0

Bob was good to work with

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

Customer did not leave a comment.

KAI W. 
Rating:
5.0

Customer did not leave a comment.

lori H. 
Rating:
5.0

The Uhaul representatives were very friendly and professional and knowledgeable. I recommend that the rental trucks have an owner's manual.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
4.0

Items we ordered were not available. Having equipment would give this rating a higher number

Theodore P. 
Rating:
3.0

Customer did not leave a comment.

Barry B.  |  First Impressions 
Rating:
5.0

Excellent work combined with excellent service! Would recommend to anyone. You can beat them. Bob in Billings has my vote!

Mark S. 
Rating:
5.0

Everything and everyone was super!! Thanks guys!! -Angie Whitaker

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Charmaine B. 
Rating:
4.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Great service, helpful staff! Thanks 😊

Christina R. 
Rating:
3.0

Everything was great until I was 20min late, and even though I asked if I'd be charged extra if I was a little late and told no it'll be fine, I was charged an extra day. I understand the business side of it, just not the grace period I was told existed.

kaitlin P. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

This was about the 5th or 6th time I've used equipment from the Heights in Billings. Always quick and professional service. I am well pleased to have this business available.

Michael R. 
Rating:
5.0

The employees at this store were very helpful, however I will never use UHAUL again and will encourage others not to as well. UHAUL made me lose over $900 on hotels I couldn't stay at, movers I paid for and couldn't use because I was told the day before my reservation and one hour prior to getting on the plane that they didn't have an actual truck for my reservation that said guaranteed. I was supposed to get a credit and never received it, the truck was dirty and I never received the dolly.

Amber M. 
Rating:
4.0

Tail lights didn't work on trailer

David B. 
Rating:
5.0

Customer did not leave a comment.

Julian J. 
Rating:
5.0

Friendly staff. Appreciate the small talk and kindness.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Tomisue L. 
Rating:
3.0

When I got the truck we got a run around trying to figure out where to get it. Truck needed alignment and we never received our discount like promised. When I tried to call wait times where 40 minute long and didn't have time to wait

Johnathan J. 
Rating:
3.0

Fn u-haul wouldn't allow us to rent a truck and trailer one-way. WTF..!!! I thought that is what this company is in business for..!! So instead it cost us a hell of a lot more money. Daily rental charge plus miles. WHAT A FUCKING JOKE...!!!

Corey C. 
Rating:
5.0

Great customer service. Quick and easy set up and drop off

soraya Y. 
Rating:
1.0

I was over charged. The guy added insurance after I declined it, after hooking up the dolly he failed to check the lights and it had a light out for the brake and turn signal. Very upset.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenny B. 
Rating:
5.0

Representative had equipment ready both times. Quick, thorough and informative. Billings Heights was amazing!

Julie O. 
Rating:
2.0

Had problems with my payment showing that I paid in person. Storage unit door kept getting stuck in open position, weather stripping on door kept ripping off

James F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randal W. 
Rating:
5.0

Nothing really!

JEFFREY K. 
Rating:
5.0

Excellent experience and highly recommend! Management and each staff member were engaging, accommodating, answering all my questions with professionalism and genuine interest. Thank you all!

Trisha G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre M. 
Rating:
3.0

Better customer service!!!

Noah W. 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

I recently had to do a emergency move, and so I called u-haul. They got me the truck I wanted, and even threw in a storage unit and lock for free. I have never heard of anything like this or experienced it. They were there for me, with absolutely no problems. They also let me park the truck I rented from them on there property, since I have no where to live, let alone a place for the rental . I would recommend them everytime.

James S.  |  First Impressions 
Rating:
4.0

Liked the online check in

Wes C. 
Rating:
3.0

1.09 per mile was insane

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

Teri m.  |  Overall Experience 
Rating:
5.0

Thank you so much I'm so happy

Amadou D. 
Rating:
5.0

Everything was great here. I just wish I knew the furniture blankets were a rental and not a purchase.

Derek E. 
Rating:
5.0

Customer did not leave a comment.

Amburley C.  |  Overall Experience 
Rating:
5.0

The staff is excellent. She was very helpful and was able to get me a storage unit that fit all my things. Would highly recommend them. Thanks it made my move easy.

Marilyn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

Sheri D. 
Rating:
5.0

Customer did not leave a comment.

Tina J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Quick and responsive actions by team members made my task go smoother and helped me to maintain my goals and time lines

Richelle T. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Check in was quick and painless

CECIL F. 
Rating:
4.0

Customer did not leave a comment.

Tom F. 
Rating:
1.0

None of the employees had the same info each day when I called. Then she asked me if I wanted her to run the card on file and I asked her a question and she ran it any way!!! Un believable!!! She didn't offer to void the transaction or even apologize for not waiting for an answer...... I am highly disappointed in this place and would never go back it is poorly ran.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  Overall Experience 
Rating:
5.0

Very helpful. Had me on the road in minutes.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

Jacob M. 
Rating:
4.0

Customer did not leave a comment.

Shania M. 
Rating:
5.0

My truck size was changed without anyone calling me to ask if it was ok. After we got the truck fully loaded the engine light came on which made for a extremely stressful drive to our destination as we did not know if the truck would break down or not. The moving blankets were not in the moving truck so we had to make an extra trip back to the store to pick them up

Shauna T. 
Rating:
5.0

Explain what size of ball is needed for the trailer.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Darlene W. 
Rating:
5.0

Excellent experience!

David F. 
Rating:
4.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Treated me very nice.

Gregg S. 
Rating:
5.0

Was helped by three different people and they all were so amazing! Very friendly and helpful without being so so much you know they're faking it. I felt like I was being helped by real people and it made the experience more enjoyable. I've only gone in a couple times but I've never been dissapointed by my experience. Love this location and will definitely continue using it.

Mikayla S. 
Rating:
5.0

Customer did not leave a comment.

Kortney S.  |  Overall Experience 
Rating:
4.0

Seems to be short staffed

Mike B. 
Rating:
5.0

Nothing more needed, The only man at work that day, 8-13/22 (I wish we could remember). He was very patient, kind and super helpful. Please let him know he was outstanding!

linda B. 
Rating:
5.0

Customer did not leave a comment.

Angelika M. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Great people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.

carol s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bret B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

The representatives I worked with were helpful and courteous in spite of dealing with systems outages.

Jonathon S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

deborha a.  |  Overall Experience 
Rating:
1.0

I had a blowout within 30 minutes of leaving Billings Montana I had a 2000 Mile drive and I had to wait on the side of the road for 2 hours before somebody could help me then when I went to drop off my trailer they booked me the wrong location so I had to take it to another location where when I arrived they were closed and I tried to turn my trailer around but the parking lot was too small so I had to go through the gate and you have to have a code to get out of the gate so I got stuck in the gate for 30 minutes until somebody miraculously showed up and let me through the gate I spoke to a few people and customer service one lady was extremely rude by the time I drop my trailer off I was in tears so not a good experience

Carrie R. 
Rating:
5.0

In all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.

betty j.  |  Overall Experience 
Rating:
5.0

Jackson was great with the help.

Arlo M. 
Rating:
3.0

The truck had a bad shock, which was only notable as you were driving there for it road rough, the truck was clean.

Larry R. 
Rating:
5.0

Ensure that the customer knows that the address may be different than the address on the agreement for picking up the trailer.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

Stephenie P. 
Rating:
3.0

Customer did not leave a comment.

Victoria D. 
Rating:
1.0

Nothing wrong with this location, BUT this was NOT my preferred drop off location. You get a POOR rating for satisfying and serving the customer to their convenience - instead it was all focused on your convenience. Sad. You made me drive 10-20 miles out of my way to satisfy your needs instead of mine. Very poor customer service from the U-Haul company and its policies and procedures focusing on their needs and ignoring the customer's needs.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

jason U. 
Rating:
4.0

I am short, 5'00" and the pick up truck seats were very low. Perhaps have cushions to raise the seat height available. My friend who also drove the truck is about 5'9" & also thought that the seats were quite low. That's all, we managed. All else was great, Thanks for asking. WJ

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

MARTIN D. 
Rating:
1.0

I wouldn't recommend this place if you're Native American. Blatant racism at its finest. I was literally ignored waited 20 minutes before being helped. And the guy behind the counter was rude. Although he helped two different white women with total courtesy. He did no help me find the truck, I was left on my own . I had to load the furniture dolly by myself which was a bit heavy. I will never go there again for any reason. And I will let the native community know as well.

Leslie D. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
3.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Dean L. 
Rating:
2.0

My first time towing anything. They let me leave with a ball and mount that had the trailer connecting parts like 3 inches off the ground. Once we filled the trailer it was sitting on the ground, and we had to find a jack and go get a new ball and mount which cost us a lot of hard labor and 2 hours. If I needed a new one before I left I would have been happy to buy one without it causing a lot of hassle an hour away from home.

Alexa K. 
Rating:
5.0

Great job Great service very nice people

Jose C. 
Rating:
5.0

Staffing could be improved!

James C. 
Rating:
5.0

Customer did not leave a comment.

Donn R. 
Rating:
1.0

First off — pick up was wonderful-BOB was ver accommodating and helpful …. Then we parked our car in the back and 3 hours later when we brought your uhaul back not damaged or harmed in any way. Your staff backed a uhaul next to my personal vehicle hit it & was so close I couldn't even get in the driver door ! Unbelievable

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helen E. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Becky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.

Trisha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristene B.  |  Overall Experience 
Rating:
5.0

I am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.

deborha a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn W.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Jody N.  |  First Impressions 
Rating:
5.0

On all ends U-Haul was an excellent experience for my move. From getting the trailer hitch installed to checking out of the storage facility and the value was excellent. Very friendly and Helpful staff at The Heights location. Would recommend you to others and use your services again.

Timothy S.  |  Overall Experience 
Rating:
5.0

The location was close to where I moved to

Duane K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICOLE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert j.  |  First Impressions 
Rating:
5.0

Nothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!

Linda T.  |  Overall Experience 
Rating:
5.0

The crew was great to work with from start to finish.

Wanda S.  |  Overall Experience 
Rating:
5.0

Always friendly

Tammy V.  |  First Impressions 
Rating:
5.0

The staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.

Kathryn W.  |  Overall Experience 
Rating:
5.0

A little bit on the over priced range. But everything is now that lying Biden is in office

Dale T.  |  Online Move In 
Rating:
4.0

One employee was awesome. The other kinda acted llike he did not want to really work with people.

BURL DEAN W.  |  Overall Experience 
Rating:
5.0

They had a unit for cars n I got one when I needed one I would go bk to this place again

Charles F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA KAY K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOIS LEA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
5.0

I've been using them for over 6 years I have no complaints at all

freddie u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RHONDA KAY K.  |  First Impressions 
Rating:
5.0

Very helpful.

Kathryn W.  |  First Impressions 
Rating:
3.0

The place is way to expensive. I found a place same size unit, better security and half the price.

MINDY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammera D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pam b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trevor s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLE E.  |  Overall Experience 
Rating:
5.0

The staff was among the best I have ever dealt with for this type of business.

Robert F.  |  First Impressions 
Rating:
5.0

The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy A.  |  First Impressions 
Rating:
5.0

Great customer service. Very responsive !

Shalene S.  |  First Impressions 
Rating:
1.0

I haven't had this unit since may of 2020

Jason P.  |  Overall Experience 
Rating:
2.0

The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn’t at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.

Taryn F.  |  Overall Experience 
Rating:
4.0

Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.

Buddy O.  |  First Impressions 
Rating:
5.0

Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.

Clair T.  |  Overall Experience 
Rating:
5.0

Jackson has always been helpful and friendly willing to go to extra lengths to help you

John L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip S.  |  Overall Experience 
Rating:
5.0

Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.

Clair T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGIL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ada Harrietc M.  |  First Impressions 
Rating:
5.0

My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!

dianne H.  |  Overall Experience 
Rating:
5.0

Thank you greatly

Keith W.  |  Overall Experience 
Rating:
5.0

Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn’t due til 16 th of month. The staff said he couldn’t do that. Not in there program.

Rebecca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn J.  |  Overall Experience 
Rating:
5.0

Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!

Kenneth M.  |  Overall Experience 
Rating:
5.0

Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...

Donna H.  |  First Impressions 
Rating:
5.0

Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!

Chad B.  |  Online Move In 
Rating:
5.0

BOTH GUYS ARE GREAT!

Jacquelyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jewlia l.  |  Overall Experience 
Rating:
4.0

Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*

Mary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!

WAYNE WEBSTER O.  |  Overall Experience 
Rating:
2.0

The over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.

Charles B.  |  Overall Experience 
Rating:
5.0

Staff in the Heights was very helpful. Exceptional service.

Robby G.  |  Online Move In 
Rating:
1.0

I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experience

caleb s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSEPH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating: