Customer Reviews for U-Haul Moving & Storage in the Heights

2,857 reviews

1145 W Main St   Billings, MT 59105

(406) 248-7162

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(406) 248-7162

1145 W Main St
Billings, MT 59105

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The person who helped us was very quick and thorough and explained things well. He was professional, helpful and kind.

shadd F. 
Rating:
5.0

Everything top of the line service

RAYMOND L. 
Rating:
5.0

The gentleman up here was super helpful and is trying his hardest to fix an issue i had with another location. Will use this location in the future for rentals.

JACKSON E. 
Rating:
4.0

Customer did not leave a comment.

Paula E. 
Rating:
5.0

Customer did not leave a comment.

CHARLESEDGAR SR R. 
Rating:
5.0

Customer did not leave a comment.

steven r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

JAY K. 
Rating:
3.0

Customer did not leave a comment.

SCOTT G. 
Rating:
4.0

Customer did not leave a comment.

SPENCER B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA KAY K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOIS LEA D.  |  Overall Experience 
Rating:
5.0

friendly and unhooked the trailer right away

DAVID S. 
Rating:
3.0

Schedule better backup vehicles and maintain vehicles.

Lois-Lea D. 
Rating:
3.0

Jackson who I believe who is the manager helped me. He needs not to be in that position. He wasn't friendly at all. Once given the keys I had to ask someone else where the Uhaul was at. I get it every place is short, but friendly service goes a long way

DONALD M. 
Rating:
5.0

VERY pleasant staff. Very helpful.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTA F. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

I've been using them for over 6 years I have no complaints at all

freddie u.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

I was scheduled at 8 at Rent A Wreck . When I got there my reservation had been moved to the UHaul in the heights. I was going to WALK to the first place and I am glad I drove. I did not receive an email of the change. If I had walked to the first place and had to walk back home and then drive to the heights this survey wouldn't be this nice! The equipment and place is so much nicer I will probably drive up there to get my rental for now on. But an email of the change of notification would of been nice

Kerri H. 
Rating:
4.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Tess S. 
Rating:
1.0

I selected no dolly and blankets they were in the way with a green tag if you broke the tag you be charged. They got in the way. The vehicle did not drive well a lot of slop in the steering. The transmission did not shift properly excessive high RPM and when it did shift it whipped your neck. Then the check engine light came on. Also I was rushed to get the vehicle back so you would not charge me for a 2 ND day even though I only had it for 10.5 hrs.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RHONDA KAY K.  |  First Impressions 
Rating:
5.0

Great customer service. Jackson was great

luke A. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Had to use this site as they had the trailer I needed. The guys there is ere great maybe even better than my normal store. Thanks

Jack B. 
Rating:
5.0

Customer did not leave a comment.

JAYSON S. 
Rating:
5.0

Customer did not leave a comment.

FORREST S. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Very helpful.

Kathryn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
4.0

Customer did not leave a comment.

CODY H. 
Rating:
5.0

Explain that your advertised rental fee does not include other charges. clarify what these cost.

ANDREW G. 
Rating:
3.0

The place is way to expensive. I found a place same size unit, better security and half the price.

MINDY S.  |  Overall Experience 
Rating:
1.0

U haul as a company need to get their heads out. Very poorly ran company that uses software that doesn't work

Chris W. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
5.0

Customer did not leave a comment.

Tammera D.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was very polite, knowledgeable, and even hooked up the trailer and disconnected it for me.

Taylor M. 
Rating:
5.0

Bigger key deposit box. Couldn't get the key fob in the box......

Sherri T. 
Rating:
5.0

Great location!!!

Shelley Y. 
Rating:
4.0

Customer did not leave a comment.

pam b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

This one star review is for Uhaul as a whole company, not this specific location. My reservation was dropped 24 hrs in advance. For someone moving, 24 hrs notice is all I get??? This is completely unacceptable. I will NEVER utilize Uhaul again. On a local level, the store was very helpful and kind, but they have no control over how the company as a whole is operating.

Margaret H. 
Rating:
5.0

Great experience!

BRANDI ANN B. 
Rating:
5.0

Outstanding service!

Jacky M. 
Rating:
5.0

Customer did not leave a comment.

JULIA R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Maybe do a little preventative maintenance on the vehicles to ensure everything is good to go when picked up.

Trent C. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

This is the company in my home town that I do business with often and they are great.

Judy G. 
Rating:
1.0

The personal have little experience. They seem quite lost. I was double charged for a six hour rental. The person on duty when I returned the trailer had not a clue of what to do.

Kenneth P. 
Rating:
4.0

Customer did not leave a comment.

CAROL GOTTSCHALK N. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Keep up the good work!!

Kalena O. 
Rating:
5.0

The equipment was in great condition. The lack of cruise control made the long distance trip harder and engine governed below some posted speed limits made keeping up with traffic harder and was frankly a bit unsafe. Would use U-Haul again but would look at other companies offering those features.

Susan A. 
Rating:
4.0

Customer did not leave a comment.

ALLEN L. 
Rating:
3.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

All good

Joe M. 
Rating:
4.0

Everyone out there I have worked with were great.

GARY R. 
Rating:
4.0

I got charge $5 for blankets and there were none in truck when I picked it up.

GARY R. 
Rating:
5.0

No improvements needed!! Very helpful staff. Great experience at this location. Jackson and the other employees were very helpful. More businesses need employees like these. We will recommend this store to anyone needing a U-Haul!

CODY G. 
Rating:
5.0

I'll let Jackson (the GM there) explain to corporate my unhappiness with the one size fits all web applications u-haul imposes and the lack of responsive supply chain to get parts where u-haul need them to be when they need to be and if unable, informing the customer. If it were not for his, and his team's superior customer service this would have been a review warning people off u-haul in perpetuity.

Philip W. 
Rating:
4.0

Customer did not leave a comment.

Jodi Z. 
Rating:
2.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Good service very helpful

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

trevor s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Montana R. 
Rating:
5.0

Excellent service

Laura S. 
Rating:
5.0

Good place.

Thomas D. 
Rating:
5.0

Excellent service, fast courteous and professional.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

james s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLE E.  |  Overall Experience 
Rating:
5.0

Uhaul made our move a FABOULUS EXPERIENCE!! Everything went exactly as planned and I couldn't ask for anything more. THANK YOU AGAIN EVERYONE AT UHAUL !!!

Danny S. 
Rating:
5.0

The staff was among the best I have ever dealt with for this type of business.

Robert F.  |  First Impressions 
Rating:
5.0

revamp your 800 number process.

ROBERT F. 
Rating:
5.0

The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)

Mary C.  |  Overall Experience 
Rating:
5.0

This location initially helped us find a truck. The staff were very helpful. They also were busy but served us in a timely and professionally.

MARGARET P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

ALAINA F. 
Rating:
5.0

Customer did not leave a comment.

DUANE I. 
Rating:
5.0

I got my receiver hitch on and the price was good.

russel P. 
Rating:
3.0

Customer did not leave a comment.

JURGEN L. 
Rating:
4.0

No receipt was sent to my email upon dropping off the enclosed trailer. Had to go back the next day to ask for the receipt.

DALE A. 
Rating:
4.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Nothing I can think of. Thanks for your hard work.

April M. 
Rating:
5.0

A bit short handed for the volume of business there.

VICKIE C. 
Rating:
3.0

Dropped off after closed but very easy to check truck back in without accruing extra charges.

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

Judy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAITH T. 
Rating:
5.0

Great customer service. Very responsive !

Shalene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

zACARIAS B. 
Rating:
5.0

Na

David C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Great customer service!

Michael T. 
Rating:
4.0

I personally went in to the U-Haul store on Grand Avenue in Billings, MT on Friday May 28th, and reserved a pickup truck for Saturday May 29th. I informed the girl at the desk that I wanted to pick up the vehicle on Saturday morning at 9:00 AM. When I looked online at my reservation report, it stated I was picking up the vehicle at 8:15 PM on Saturday. I edited the information. On Saturday morning, I received a telephone call from U-Haul, informing me that the Grand Avenue location would not have a vehicle available for me, and that I would have to go to the Billings Heights location to get a vehicle. The U-Haul attendant in the Heights was very understanding and gave me a deal on the mileage due to the screw up. But it was still an inconvenience to me. If you make a reservation for a vehicle, and are given an OK for that reservation, the vehicle should be available at the given time, and at the location the reservation was made.

David J. 
Rating:
5.0

Customer did not leave a comment.

Gwynn W. 
Rating:
5.0

Got the trailer unhooked and taken care of in only a few minutes.

NICHOLAS M. 
Rating:
1.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

It was quick and easy!

Gabrielle D. 
Rating:
3.0

Customer did not leave a comment.

carla P. 
Rating:
1.0

I haven't had this unit since may of 2020

Jason P.  |  Overall Experience 
Rating:
5.0

Your staff of young gentlemen are so helpful and polite! I will always use your facility. Your manager is also a great asset to your company.

Maria K. 
Rating:
2.0

The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn’t at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.

Taryn F.  |  Overall Experience 
Rating:
5.0

Everything was terrific it was late in the day and he was able to help me get on my way and get going

Patrick A. 
Rating:
2.0

Everytime I called I was redirected to Uhaul customer service so I could never get a definite answer from someone at this location. When I arrived I was supposed to have a storage locker reserved but I never received a unit or code so I cancelled my reservation and took my business elsewhere. When I returned my trailer during normal business hours noone was in the office to instruct me so I dropped it and left.

WILSON L. 
Rating:
5.0

good service

grace G. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Noel S. 
Rating:
1.0

Customer did not leave a comment.

Marina H. 
Rating:
4.0

Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.

Buddy O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jay L. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Thank you for making this so easy!!!

Julie S. 
Rating:
1.0

The website let me reserve a truck the location didn't even have. Online check in didn't work there was one person working the counter while another staff painter he front two outside. Four people in front of me and at least a 10 minute wait at both check in and return! Horrible experience!!

April G. 
Rating:
5.0

Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.

Clair T.  |  Overall Experience 
Rating:
5.0

Jackson has always been helpful and friendly willing to go to extra lengths to help you

John L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Philip S.  |  Overall Experience 
Rating:
5.0

Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.

Clair T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ada Harrietc M.  |  First Impressions 
Rating:
5.0

Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...

Donna H.  |  First Impressions 
Rating:
5.0

Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!

Chad B.  |  Online Move In 
Rating:
4.0

Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*

Mary C.  |  First Impressions 
Rating:
5.0

Staff in the Heights was very helpful. Exceptional service.

Robby G.  |  Online Move In 
Rating:
5.0

Excellent service!

Lisa C.  |  First Impressions 
No reviews have been submitted for this location.

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