Customer Reviews for U-Haul Moving & Storage on Boca Chica

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage on Boca Chica

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James G. on

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Customer did not leave a comment.

Louise A. on

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Customer did not leave a comment.

DEANNA LISA G. on

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I do not have any kind of rentals

Abel M. on

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attendant told us that truck could only be rented for 8 hours and he was telling us that the computer was showing that it was 8 hours from 8-30 to 2'30

Jose R. on

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Always good costumer service

luis C. on

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Customer did not leave a comment.

LAKSHMAN C. on

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U Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and make

Clara L. on

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I called before turning in trailer since I was going a day earlier than scheduled. I believe they were expecting me and simply took in the trailer with no questions asked. Very easy going and great experience.

Elisabeth C. on

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This is the first time I've ever rented a uhaul that didn't have a ramp on the truck. Then, I reserved an appliance dolly several weeks ago and was told yesterday that there were none available. I wish I could have known that ahead of time in order to make other plans. The staff was very kind but these things were very disappointing.

Dorothy C. on

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Stood in line for 35 min when returning unit. They charged me a fuel charge because the needle was not on the line Rude and not caring.. Have used with UHaul for years and upset with this place. The truck had a broken windshirld, needs a break job, and the drivers side visor hangs down with no visor on passenger side. You need to do something about this site for it is a UHaul site.

Lee P. on

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enjoyed the total experience

LLOYD Y. on

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luis A. on

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Fena B. on

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Very good customer service experience. They seemed very friendly and knowledgeable. I would recommend to anyone this location

Stephen R. on

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The attendant was helpful and friendly, the trailer was ready when I arrived. I had checked in online and paid in advance, but the service attendant did not seem aware of that. He asked for my ID, etc. Started the check-in process all over again. Would be helpful if that was the first question they asked, "are you already checked in?" The online check in was easy and seemless. Will use U-Haul again!

Lucinda S. on

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I can’t answer these questions because the tow truck delivered the unit:

Mirtha M. on

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Young man who helped me was very helpful and attentive great employee

angel G. on

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The attendant was rude. She didnt know if the 14$ insurance covered the other drivers and simply shakes it off by asking, your not going hit someone today right.

Victor B. on

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MUY AMABLE LA SRITA

kathy H. on

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We did our best to arrive at the return site before closing at 7:00. We arrived at 7:08. We approached the return contract box and the sliding doors opened. We didn’t see anyone around, which we found strange. We saw another door so approached it and a man came out and told us to get out. We explained we were there to return a dolly and he told us to get out of the building now and to call customer service. I showed him that I was on the line with customer service and had been on hold for 20 minutes and we needed to know where to put the dolly. He said he was sorry but to get out of the building, they were closed and we needed to leave, then he went back through the door. We went out but because we were trying to figure out what to do, standing in front of the automated doors, they opened again. At this point he came storming out of the door again and yelled at us to leave and then locked the sliding doors. We were shocked. Still trying to figure out what to do, we saw another young man come out of a different part of the building. We approached him and told him we needed to return the dolly and he very politely and kindly explained how and where we could leave the dolly and the contract. We explained what happened with the other man and he apologized for his behavior and said it’s because they were closed. We thanked him for his help and were able to return the dolly. The behavior of the first man was inappropriate and very unprofessional and did not reflect well on your company. The behavior of the second man was greatly appreciated.

Robert V. on

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Veronica G. on

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Victor F. on

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Friendly staff and great variety and reasonable price of moving items

Julio C. on

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great customer service

Arnoldo G. on

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Gerardo L. on

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Everything was great the customer representative who help me out was very helpful. His name was mark

Khanh T. on

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Mark and Roger were very friendly and knowledgeable. Thank you.

veronica M. on

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Bad communication. I was over charged. So poor service in person and thru the phone on costumer service.

Jose David A. on

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Equyipment severly damaged inside, we reported to Jackie MANDATORY dolly in our box truck doesn't make sense, is inconvenient & takes away space from it

Louse D. on

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super friendly helpful employees

Richard C. on

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Great location.

Pesa L. on

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none

Janeth G. on

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Christopher A. on

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Love this store and storage. Great service

Mark P. on

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gloria C. on

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rosie l. on

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Jacob was very helpful.

LUIS G. on

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All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!

Alfonso G. on

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Friendly staff and lots of carts avalable to move furniture.

Oscar L. on

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Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.

Juan R. on

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spence little bi

Erica C. on

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Excellence service and never had a problem with the service I got.

Dianida C. on

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Guadalupe G. on

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Loved the storage and moving carts Excellent staff too very helpful

charlene T. on

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Awesome customer service!!!

Emily G. on

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Great customer service!!!

lorena v. on

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Great facility

mark m. on

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Tops! No better anywhere. The ladies and gentlemen were absolutely excellent.

mark m. on

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Superb staff! Very helpful, pleasant, and hard working. Spotless environment. Thank you.

JUDITH A. on

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Muy buenas personas, amables y serviciales

Gregson M. on

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Outstanding service. I could give a lengthy explanations as to how they are giving “OUTSTANDING” service but I only have 200 characters to work with. Customer service outstanding without a doubt.

James p. on

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Top of the line

glenn h. on

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Spaces are tight and can be difficult to get in and out.

glenn h. on

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Very accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.

louise l. on

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Going back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.

Joe B. on

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The young lady was very friendly, knowledgeable and helpful

MARIBEL A. on

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Great service, easy to acquire, no fuss to cancel. You guys are awesome!! Thank you.