Great staff
John RCustomer Reviews for U-Haul Moving & Storage on County Line Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is awesome
John RThis is now my preferred location to do any business with U-Haul. Best experience I've ever had with U-Haul was at this location. Total professionals at this location compared to any where else.
Jonathan SExcellent customer service! Original reservation had been cancelled but the team member was able to get me the equipment i needed quickly and with a great attitude! Outstanding customer service! Its so refreshing to see a team member that actually cares about their work and puts such great effort into working with and for the customer. Will definitely consider this location again for future uHaul needs! Highly recommend it!
David SEveryone we interacted with were friendly and professional. Very, impress with the manager of this facility. In our future needs we will use this U-Haul site.
Keith GExcellent location to visit .
Fitzgerald WThe sign at return says to stay with your vehicle and someone will be out to return. We sat there 10 min and then I walked inside because there wasn’t another customer around. The young man behind the desk was glued to his phone. I told him that I had a return. He then looked up at the TV monitor screen to see my return. He didn’t say a word, got up, and started walking outside. He appeared to be bothered by my return.
carrie aEverything was great love the young lady that helped me out she made everything easy and quick.
Richard RThis was a very well laid out facility . Great 24 hr drop off location as well . Big and lots of concrete area to turn around in . Staff super friendly .
Tammy BMy rep was five star!!! No improvement needed!
John RGreat rental facility! Highly recommended! Thanks!
ronald mNothing. Everything was perfect.
Lee HSuper easy return!!!
Eric AI have truly enjoyed storing my items at this facility over the past 8 months. Though there were other facilities closer to my home. I specifically chose this one because of its beautiful appearance, climate control, friendly and knowledgeable staff, ease in the rental process and one-stop- shop moving and supply availability. I definitely recommend this facility. It is worth the drive, every time.
Erika D | Overall ExperienceOnce again, never disappointed! Great staff, the trucks are clean. What more can you ask for!!! Thank you.
DEBORAH MJoziah was working solo the morning I dropped in to rent a trailer. There were a few people in at that time. He did a fantastic job making sure all our needs were met in a timely manner. Joziah was still quite busy when I needed to upgrade my trailer size from a 5x8 to 6x12 but again, he exceeded expectations in a timely manner. This is my 2nd visit to this facility and so far Ive had all positive experiences. Thank you!
Joe MVery nice facility and helpful staff.
BARBARA T | Overall ExperienceI reserved both a trailer and a handtruck and had 2 different phone conversations with the desired location for pick and I was told twice that the equipment would be there however on the day of pickup it was not there. If I had a choice I would have gone with some other company UHaul will be the last place I will look from now on. I was lied too, and had to make last minute arrangements on a very stressful day in the first place.
Ralf PVery easy drop off the guy that helped us was very professional, and got us unhooked and out of there in just a matter of minutes.
LINDA MI was helped by Samantha, she was very knowledgeable, professional and courteous.
Greg SThe young man at the front desk when i picked the trailer in the morning was very customer service orientated!
Marco DCompletely met my expectations and needs. Customer service representatives for equipment rental and return were expedient while being helpful.
James ZThe truck mirrors were so loose that they would not stay in place. I had to drive through Atlanta and Birmingham there and back without being able to see the passenger side of the truck to safely change lanes. The lack of concern for my and other drivers safety is a big problem.
Michael CGreat location great customer service clean area.
Lynn D | Overall ExperienceCustomer service was on point. I was in and out within 15 minutes. The young lady that serviced me was straight to the point, and very informative. She also allowed me to park knowing I was alone. The return was just as quick. Thank you ladies for all you do!
DEBORAH MThe personnel went over and above to help me with my particular need.
ALLAN BThe woman helping me was fantastic. Haven't had a U-Haul go that smooth ever.
Andrew EEverything was smoothly handled. Thank you.
Willine PService was slow on pick up but very helpful on drop off.
Jason MVery professional process for renting the truck needed. Checkout was easy. Liked that there was a lock already on the vehicle with key if needed. Drop off after hours was very seamless.
Steven BThe person who helped me navigate the process was very knowledgeable, courteous, and professional. I was very impressed by her providing guidance to another team member and her overall customer service. I will absolutely recommend this location to others and will be my first choice for this area in the future. Thank you
MATHEW LLazy wouldn’t even get up from his chair he asked me to unhook my trailer and place in a shot. He couldn’t see the trailer number from the crama system and stared at me to get the number for him.
Dominic DExcellent service from management and staff! We highly recommend this storage facility!
dana gIt fit my needs at a good rate.
Lance LTruck was clean but well used. Truck was in need of new shocks or struts. Dangerous driving over bridges. Otherwise a good experience.
Troy WClean truck and great staff made renting the truck easy
Maurice GI don’t like the outbreak of roaches! I feel that once I had some in my unit I should have had a price adjustment. The staff was very professional about it.
LISA B | Overall ExperienceHas not left Alabama for Montana, so I can't answer if they've arrived until after June 10th!
Murraylou mGreat facility, friendly staff, great hours to climate facility.
Robert N | First ImpressionsThe trailer we were provided was in poor condition when we picked it up. The door was “sticky,” didn’t open or close smoothly, and broke part of the way through our trip. The inside of the trailer was dirty when we picked it up.
Kylie BWay cleaner than the pick up location, drop off was easy
Tershaard BThe trailer has a small leak that allowed rainwater to get two chairs wet.
William BI wish we could adjust the side mirrors on the trucks but we appreciate the rear view camera !
RUBEN MThe two ladies (I believe one was the manager) were very helpful during the check in process.
Doug FThe employees went above and beyond by helping me after close with a question on the after hours truck that I was getting. Thank you!
Deborah RNot happy that local mileage is charged. Advertised unit was $29.99. Went 25 miles total and bill was $83! Ridiculous
Joe TThe rep member that helped me Michelle was very professional and helpful. Location was clean
Jose Bnothing stay the way you are.wonderful job.nice and friendly stuff and made me fill at home I like that service. I give you'll 5 star service.
PHILLIP FThe truck was not well serviced
SATHYA GA/C in the truck didn't work
Bethany GI reserved an appliance Dolly. However, when I got there, there was none available and I had to go to another location to get one. Then when I returned the trailer with the Appliance dolly, they were very excited because they had somebody who had a reservation for an Appliance Dolly, and acted like I’ve never had one.
John ROverall staff was amazing minor pest issues due to other tenants but staff notified me and sprayed the area.
Amanda L | Overall ExperienceThe guys working there are very polite and super helpful along with very knowledgeable of the equipment,
Timothy DThe truck smelled like body odor and the rear view mirror/backup camera was missing.
KIMBERLY DNothing
Tawanda HGreat customer service!!!
Patrick LThe engine light was on. The person that helped when I picked up truck was amazing. Helpful, nice, etc. The person that helped when I dropped the truck off was the total opposite. Rude to the point I almost said something about it to them.
Patrick JThe best u haul yet
ANDREW GThis eas an excellent U-Haul facility. The staff is the best!
Jermaine KWe rented the truck at 10:30 am Saturday morning. To return at 6:30pm. We returned it around 6:15-6:20ish. Handed the keys straight to a guy who was checking in trucks. Got a call the next day saying the truck was supposed to be back that day at 10:30. Not only had it been back, they didn’t even have the time right and the lady was basically accusing me of stealing the truck when it was in the lot. Then overcharged me when gas was the same coming back as it was when we got it. Never going there again.
Jennifer sUnreliable reservations/ very unpleasant experience
Nasson GI don’t know after having bugs infestation do I even want my items
STEPVENA B | First Impressionsvery kind and helpful employees.
Royce BPersonnel are extremely nice, well versed in what they were doing. Helped us out in all aspects of what we're trying to get done
Michael WEnsure agents are truthful in the inspection of all vehicles instead of trying to falsely pin the damage on customers who did not commit damage to the vehicle. And also provide better customer service support.
Kiana BExcellent service and professionalism. Samantha is Top Shelf” Manager.
HENRY C | Overall ExperienceI want happy about them charging me $76 to my mom's card I told them to call me if I owed anything. Other than that everything was good
LAUREN A | First ImpressionsEach time ive dealt with this particular u-haul ive had a great experience. They are great.
ANTHONY C | Overall ExperienceAll employees were very helpful and professional. Excellent employees!
DANA G | First ImpressionsCustomer service needs work
KEVIN D | First ImpressionsA good experience
JOAN D | First Impressions