Customer Reviews for U-Haul Moving & Storage of Abbotsford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Abbotsford

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Glenn C. on

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Customer did not leave a comment.

Sonia W. on

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The check in and check out takes a long time, I realize that you have to protect your assets but OMG

LORRAINE S. on

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Excellent service despite it being the end of the day.

Laura C. on

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Deliver on expectations. Our box was supposed to arrive Wednesday. We received a call Wednesday saying it would be delivered Monday and we were moving out of the province Saturday. They agreed to deliver it Thursday, no one called us Thursday so we had to call multiple times and were told three times it would be delivered. By the end of the day we called and were told it wouldn’t arrive. We drove to the location ourselves and had to pay to rent a truck and trailer to deliver our own box. We had less than 12 hours to pack it up because we had to return the truck we were forced to rent by 8am. We were charged multiple times, no one apologized and when we dropped off our box the rep couldn’t tell us the address of the location in the city we were shipping it to.

alex H. on

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The online rental was annoying. If it wasn’t for the male employee behind the counter being so helpful I would have left and cancel. So he is the reason I stayed. Returning was the same deal but the female behind the counter was helpful to. I don’t want to the work of taking pictures and filling out reports online.

Geoff H. on

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The location was fine but the process to pickup a rental was painful.

blas C. on

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The rental process, you made it so complicated to rent a vehicle it almost seems like you are applying for immigration status for another country.

Katharine L. on

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Did not get the deal was given when i rented truck online, i should have received first months free as offered . And the lock was 11.95$ on the website im told she was charged 100+ which is unreal.

Michael B. on

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Get 24/7 wifi to help customers who are data challenged by their networks pick up & return vehicles with little or no assistance from the busy staff at this location and maybe even all the Uhaul locations...

JOHN F. on

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Our unit had a break in, but staff was very efficient and supportive which we greatly appreciated

Carl T. on

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Found this very convenient.

Michael B. on

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Spencer G. on

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Two lockers rented recently over two weekends and both staff members who assisted us were really efficient, helpful and friendly! Great experience for us.

Ralph G. on

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The clerk took 45 minutes to handle this Express checkout. The process had to be done on a smartphone, but mine would not connect to this location's WiFI. I had to use the clerk's phone, which was an ancient 4" iPhone; when I recommended that U-Haul use a tablet instead, I was told "that's all they give us." Part way through the check-put process, it timed out, and we had to start from the beginning again. The clerk explained the $25,000 insurance coverage (which I declined) but did not explain that it does not cover damage to the roof. During the check-out process, I indicated that I did not want to pay the extra $5 in case the truck got stuck in snow (n that sunny August day. The clerk added the fee anyhow, which I later removed. The clerk handed me the key, and then I had to find the truck on my own, trying the key in one truck after another until I finally found it. I did not receive a phone call the day before from U-Haul. Well, apparently I did, but I do not answer a call from a phone number I did not recognize at 6:32am. U-Haul apparently does not know about time zones. I returned the truck with much more gas than I picked it up with, but did not receive a credit. It is not possible, in my estimation, to fill a tank to 5/8ths full. My first -- and last -- time renting from U-Haul. I think you can see why.

Brett M. on

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Your check in and check out procedures are time consuming and onerous. I e rented a lot of vehicles in my life and none were more time consuming. This should be fixed

Anthony L. on

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Have to say that the staff was very helpful. happy with my experience. Would recommend. Also, it's great you're doing these surveys and it shows you care

KAMALJIT S. on

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Stop uhaul truck 24/7 self pickup system. A NIGHTMARE to use, not user friendly and no options if things go wrong. I wonder what I am paying for as I was asked to do all the work and to enter details which were already in your system. What was even more frustrating I was not asked if I wanted to use the self registering system but just moved onto it. I will certainly think twice before hiring again

Christine L. on

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I never got the additional equipment I was charged for as well as having to rent the trunk thru mobile as the location is having issues with bylaw. I was scheduled to pick up my rental at 1230 and didnt end up leaving the compound until 130 as there were glitches in the system when doing rental thru mobile. I was only scheduled 4 hours by strata for my move in which was supposed to start at 2. I scheduled truck for 1230 so I'd be able to get the 1st load in on time to get everything done. I was not able to get my move 100% done due to the issues at this location. On top of that I was told it closed at 5 and since I had truck until 630 I could drop off and put key in drop box. I did so and was charged an additional $20.. on top of the $7 for a dolly I didn't receive or get to use. There were other people having issues and I feel bad for the guy working. So once the mobile stuff went thru I hurried in an attempt to get to my move quickly and so that other people on site could hurry with their day. Not very happy as moving is already stressful and due to the difficulties at this location my move became very hectic and incomplete.

Robert M. on

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First time hireing van so didn’t really know how the girl was excellent in helping me through the process going out of her way to get things sorted thanks very much

Yvonne J. on

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It took 45 mins for my moving van to access the yard and my unit due to malfunctioning access card, keys & cars blocking the way. Moving van cost me $180/hr. These issues cost me $135.

ryan M. on

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Its perfect

Christopher F. on

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The only complaint I had was the rate increase partway through my rental period. Otherwise it was a good experience

Daphne S. on

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Big thanks to U-Haul in Barrier (Shane) and staff in Abbotsford. Made my move so much easier.

Marilyn K. on

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Dinesh K. on

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Truck Share online pick-up is worst. Uhaul need to improve this service. It shouldn't take long. When I started pick up process, I've added damage protection, and at the end it showed me I don't have the damage protection. I tried to add it again it took me more than an hour, cancelling and starting again and again. Frustrated..

Allan W. on

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Larry M. on

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no comments

Robert S. on

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ralph D. on

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The online process of creating an account and inspecting/photographing the truck before and after as the customer is terrible. Slow, difficult, online system also did not fully work. It took at least an extra half hour on site after you book on line. U-Haul should pay me for being thier employee. I will use a different rental company with service employees next time. They said they were just a storage company. The trucks that customers rent online have nothing to do with them. Pretty sure the whole thing is called u haul.

Morgen M. on

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Good service a little bit expensive though

arlyn e. on

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Great customer service! Thank you

Chilie M. on

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Employees at this location were very helpful and friendly. This was the first time I was doing U haul and also first renting every step online.I was not expecting that when I called to book my reservation. But as I said the staff made me do the job easily

angie s. on

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Jayden is absolutely amazing!! He gave us the upmost customer service

Kevin M. on

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Gabrielle, went over and above to HELP us. She was able to answer call and other customers while we dealt with getting our trailer secured. Extremely helpful and patient. Kevin and Catherine

Sarah H. on

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Was very pleased with the services.

Shauna R. on

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Facility was clean and well lit. A ramp at the loading area would have been useful.

Jeffrey N. on

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Get rid of the rats...disgusting

Margaret C. on

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GREAT SERVICE NICE CLEAN CONTAINERS

Bruce N. on

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Staff are excellent and very helpful!!! Thank you

Jack Digby T. on

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Will highly recommend the Hazelwood U-Haul to others: professional, friendly and super clean.

boa- f. on

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Facility was clean and up to date. New manager was great to deal with and accommodating. Considering the reputation of Uhaul as a company, everything exceeded my expectations.

Flo K. on

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Best staff ever! So helpful and kind.

Roderic S. on

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The pick up of our equipment went well. Drop off was a different story. We were asked to be at the drop off at 9:00 am. The employee did not show until 9:15 and then just buzzed us in a waved us through. We put the U-Haul right back where we picked up (exactly the same spot) and when we came back to the front, we were told it had to go elsewhere so we had to hitch it all up again and move it to a new location. This could have been explained to us before we dropped it off, or as we were coming through the gate. Drop off took almost an hour before we were complete and we were able to leave.

ryan K. on

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Although your new sign out/ ride share policy is good for you, missed damage from a previous rental is costing me near a 1000 dollars and costing you a customer for life. But hey I checked a box and you dont care.

Paul M. on

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This is your survey...what a joke! Picking up the vehicle using google the online registration was terrible. I rent cars often....you should copy their model. Your model does not work at all.

tracy C. on

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Online process absolutely a long painful experience. Takes way too long. Have an actual human go over with will be much quicker and not frustrate us.

orouzi M. on

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Lorne B. on

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Bryan L. on

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Staff were friendly, helpful & courteous. Would highly recommend. Robin, the manager - excellent people skills & professional.

Ron J. on

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Everyone was very helpful and friendly I would definitely use this facility and recommend it to others again a At a very stressful time this was a very happy place

SHARON LOUISE F. on

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Very pleasant staff. very clean washroom Only drawback - sometimes difficult to reach by phone - the phone line was very busy.

Lisa R. on

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The office agent had a lot of attitude and kept calling me "honey", the units were very moldy and musty. She has the audacity to say, "All the units smell the same." Are you proud of that? Just say No

Jamie B. on

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The staff was friendly and very helpful.

Bernard P. on

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Absolutely awesome experience. Very, very clean facility. Wonderful, helpful staff. Thank you.

alex s. on

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The service at the Abbotsford U-Haul more than exceeded expectations. Robin in particular was absolutely phenomenal and delivered above and beyond no matter how much she was handling! Thank you!

barbara t. on

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Good experience. Staff friendly and helpful. Liked the email notice when getting close to end of month.

Gregory B. on

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The employee was way too busy. I had to wait nearly an hour just to pay for a storage unit. The delay was caused by a couple having trouble renting a can. Your employee wad impressive as she multita

Ken C. on

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All of the U-Haul employee's were friendly and very helpful to me while I stayed there couldn't ask for better service.

Marilyn M. on

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A lot of dust and dirt blew into the unit itself even though the door was down and secure.

Sambedo J. on

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Good people enough said

Koya A. on

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Staff are excellent! Lighting near storage could be better. Washroom is always clean!

Ian P. on

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Excellent experience!

Sherri G. on

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The customer service Rep Rebecka was fantastic! She truly went above and beyond exceeding all expectations! By far the BEST Uhaul experience i have ever had! Will be highly recommending this location!

Bernhard B. on

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The staff are friendly and courteous the units are old and could use some cleaning and painting

Jackie T. on

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Thank you

ELIZABETH P. on

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Love how friendly and helpful the staff Is! I am sticking with u-haul I'm just switching locations☺

JOSEPH JOHN PAUL T. on

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It was a good experience except you need to train your people on your computer programs better takes up to much time to do paperwork Has to be a better way

marc z. on

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Staff were very friendly and helpful and the site was very convenient for us

GREGORY C. on

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Having been broken into sometime prior to Nov 19 (ABBYPD File# 18-51255) not happy. U-Haul should check their policy or procedure on how and when do storage lockers get secure door locking mechanisms.

jeff s. on

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Set up a unit to rent and was unable to get to it via a car accident, The staff was was great and fully refunded my payment forthright month! Thanks!!!!!

Sandra A. on

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took forever to do paperwork. Either the staff didn't know how to use the system or the system didn't work right but it shouldn't take 30 mins. pod not ready when we wanted to pick it up.

ben w. on

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Were not notified of a pickup time but apparently this was the fault of the Kitchener U-Haul where we had sent our goods from.

Adnan Q. on

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Staff was very friendly

pauline h. on

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U haul system was down. Self checkin would not work. Line up of people all waiting. Got so mad that we left. My credit card better not have a charge on it.....

KELLY P. on

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Becky was amazing in helping us with our storage needs! Thank you Becky :) Cheers

Megan P. on

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Awesome

CORRINIA KRISTA S. on

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I wouldnt recommend uhual. I did not give authorization to debit my account for fees which i should have been billed for. Uhual stored my visa debit information and fraudulently debited my account.

Jacqueline M. on

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Alot of mix up and expensive I was charged too much money for use of 1ton truck, nly used to go and.leave Aldergrove and was charged $35.00 Reserved storage, confirmed two days later and hectic

melissa w. on

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Staff was very friendly and helpful

BENJAMIN JOSEPH R. on

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Bummed it cost extra to get access beyond normal business hours, and that there was some company-wide rule about not having lights within units.

melissa w. on

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Staff was super helpful.

PETER Z. on

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We have used this storage twice 👍

JEFF CHANGWEON H. on

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Entrance Gate did not work sometimes. My 24 hours’ access could not be used. So I purchased 24 hours access but dare did not use it worrying if the gate did not work. Others were excellent.

LIZBETH W. on

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Thank you for making our unexpected "last minute" move out so pleasant and seamless. Great customer service!

DESTINEE JADE C. on

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Wonderful.

melanie r. on

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Awesome service very friendly 😊

AMY LURLIENE G. on

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We had to pay for the entire month when we only used the facility for ten days(after the first month)told that each facility can pro rate.why is there no consistency between locations?

DESTINEE JADE C. on

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Wonderful!

MARIAN G. on

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We had a few glitches regarding cancelling my automatic payment. Hopefully it’s solved now. Cindy the current manager and Rosie and Ivor the previous manager were/are wonder people. Kind and caring.

Andre R. on

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I will be a happy returning customer at this location. Great staff

WAYNE ELDON M. on

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no comments

DANIEL DAVID H. on

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Cindy is an awesome manager. VERY helpful & went out of her way. Good asset to you guys. Cheers

WANDA N. on

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Hazelwood Ave facility Mgr is very good. Lights burned out in hall by my unit. Having hall lights on 10 min timer is extremely unsafe. Every 10 min I was left in the dark. Safety hazard. Liability.