Our one unit #145 was wet. It was on an outside wall (2 sides) and as a result all boxes up against that wall were wet and moldy. Our second unit #140 did not have this issue and all contents were dry and mold free.

Unfortunately because of the some family health issues it took us a lot longer to be able to clean out our unit than we hoped. I believe it was about a year ago, may have been longer now. There were some break ins and stuff stolen from a few people’s lockers. (One happened to be our friend) Our one friend found paper left in his locker that had other unit numbers written on it and what kind of contents was inside. Our unit number was on this sheet and I’m not sure how they found out but they knew almost everything that was in our unit. Our unit was mostly keepsakes and a bike and a fan on the top but it also had electronics under all that stuff. Thankfully none of our stuff was stolen but the fact that they somehow got into our unit without a key is troublesome. The other part that worried me is that after all this happened and uhaul was informed of this and the police were called (all by our friend) uhaul never bothered to call and give us a heads up that we might want to check on our belongings to make sure everything was there. No call. No email. Even though our unit number was on the page and had an inventory of almost everything in our unit. For this reason I won’t be using uhaul storage unless it’s an emergency and I can’t get in anywhere else which is unfortunate because I had been with them for almost 5 years.

Perfect

I forgot to ask if there is bathrooms on site and could not find one.

Most was good but I did not appreciate parking a truck in front of my locker

Units were robbed including mine yet there was no notice given about the event. Which is just lazy and inconsiderate and poor management. Never use uhaul as a storage facility

When I moved in they lost key and an item ended up in my storage next day a snow board to be exact and no one else had a key except me and storage place. Someone gave key for access cause theres no way anyone got my key to place a snow board in with my stuff kinda weird and stuff was gone through like suitcaes opens and not closed. Otherwise I like the place and price but i wish I had 247 access write off the hop cause its very inconvienent otherwise

The motor on my boat was stolen while in storage. I was called days after the theft. I was told the police were informed of the theft, they were not until I called them. The police were called but by another customer who had experienced a theft of his tools at the same time. The camera footage of the theft was unusable by the police, I was told by police the thief used a swipe card of another customer but everyone denied it. Lucky I had insurance because the folks at uhaul are no help at all. I was told I would be sent the camera footage it was never sent to me .

The whole process was simple and easy. Staff was friendly and helped me a lot to choose the right size of the storage and answered all my questions. Manager(Vipin) was very generous and gave me one month free storage which made my day. My overall experience was great.

So far so good

More communication with customers is needed. There were a series of break-ins in RVs at the facility, but U-Haul neglected to advise other RV owners to come and check their unit. As a result, water was allowed in my unit for a month, the floor rotted and the trailer is now a total loss. That is why I no longer need storage. More transparency from management would have allowed me to check in my trailer right away and maybe avoided the total loss. I understand break-ins are not necessarily something you always control, but the subsequent actions are yours. You dropped the ball on that one.

There was another customer that raced through a the gate and almost hit me in my truck he was in the third lane in from front desk and your awesome alarm picked up that he didn’t punch in and he should get a double warning about his agressive driving habits as well as his pre entry procedures bc it’s a storage facility not a drag strip of he was driving a white ford and it was at about 710 pm on your cameras feel free to call me for more information and I will be stopping in at the front desk to address my concerns

Did not appreciate getting a rental increase after a month!!!! That was wrong!!! I have closed my account/rental. MJ Harris