Customer Reviews for U-Haul Moving & Storage of Abbotsford
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

412 reviews

33966 Hazelwood Ave RR3   Abbotsford, BC V2S7V2

(604) 859-6095

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(604) 859-6095

33966 Hazelwood Ave RR3
Abbotsford, BC V2S7V2

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The guy working the counter was awesome. I was "that guy". Showed up with 5 min to spare, he had customers so didn't get to me till after closing. Without batting a eye he gave me top notch service, I doubt I could say I'd do the same. He was also there for drop and as I was waiting for the lady at the desk he appeared ready to help get me moving along quickly again. The lady at the desk was kind as well. Great staff well done.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Meet P. 
Rating:
5.0

Customer did not leave a comment.

Tanja E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Due to covid i did not work for almost a year this uhaul was very. Understanding and helpful with getting mw back on track and moved out always super friendly

stephanie d.  |  Overall Experience 
Rating:
5.0

Great service. Hassle free vehicle return policy.

SUMIT S. 
Rating:
5.0

2nd time usinf facility excellent service and unit

ken b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

helen S. 
Rating:
5.0

The guys who were working were super helpful in both the pickup and drop off of the truck! Huge thank you to them

Laken C. 
Rating:
4.0

Customer did not leave a comment.

Caroline Elise S.  |  Overall Experience 
Rating:
5.0

We did not leave the facility, but merely moved to a larger storage unit.

SPECIAL OLYMPICS BC A.  |  Overall Experience 
Rating:
5.0

Our moving experience was fantastic and the staff was very helpful. When they noticed that we were moving some items, by hand, they informed us that we could use the on-site dollies.

SPECIAL OLYMPICS BC A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JULIE T. 
Rating:
4.0

The app check in was a bit confusing. But we got the truck thanks to the man working.

DEAN A. 
Rating:
5.0

I want to mention the front staff person that first answered my call and then later checked us in. She was very polite, helpful and friendly. I would use your company again based solely on my interaction with her, she is definitely an asset to your company. (March 23, 2021 approx 5pm)

IGOR M. 
Rating:
4.0

Good service

BNAYA A. 
Rating:
5.0

Customer did not leave a comment.

ONOME A. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE D. 
Rating:
4.0

Keep the same helpful staff - they are great...

Michael Joseph J B. 
Rating:
5.0

Customer did not leave a comment.

JAGJIT C. 
Rating:
5.0

Customer did not leave a comment.

Ok Nang Kang L.  |  First Impressions 
Rating:
4.0

Had trouble parking initially because of the many trailers beside the big shop and which blocked RV71. Got it solved after a staff member moved 2 or 3 trailers. I called ahead to ask that our vehicle be accessible on Feb. 22nd and it was. There were no trailers blocking access like before. Pick up was easy and closing out our storage agreement was easy too.

Neil C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bo C.  |  Overall Experience 
Rating:
5.0

Friendliest staff I've met. I would still be there but moving to Coquitlam. Thank you

Glenn Richard R.  |  Overall Experience 
Rating:
5.0

The staff at this location are always great. That's why I keep using this location

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C.  |  Overall Experience 
Rating:
4.0

Improve the advance check-in. A bit glitchy trying to sort it out over the app and delayed the rental at the front end a bit as a result. Otherwise, all else was very good.

Colin R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Very happy with this location!

Charles M. 
Rating:
4.0

There was garbage in the vehicle. Also I was very annoyed that I was charged for fuel when I had just put gas in it and by the time I got it back to the store, it had moved down. Not even a millimetre of grace!!!!

JULIE T. 
Rating:
4.0

Customer did not leave a comment.

Dale U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Y. 
Rating:
5.0

Customer did not leave a comment.

Sung K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

The lady that helped me out was knowledgeable, friendly and efficient. The trailer was easily accessible, and the whole process took me very little time to complete. The bathroom was even super clean. Very impressed!

Paul Y. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

best quality equipments.

SEONWOO P. 
Rating:
4.0

Customer did not leave a comment.

Dale H. 
Rating:
3.0

The automated check in is frustrating, annoying, complicated and a huge time waste. When the clerk has to walk you through all of steps, has a preprinted sheet with the steps, and it is still not right, I would assume the process is flawed and needs to be changed.

Raymond F. 
Rating:
5.0

Moved out December 5 2020

Kevin Lee M.  |  Overall Experience 
Rating:
5.0

Staff were great , very helpful!

PAMELA C.  |  Online Move In 
Rating:
2.0

Always have two people on staff. It took half an hour to wait for the girl trying to find the keys for the van she ended up having give me another van I lost half an half hour from my rental so I ended up being half an hour late for the next person who was waiting for me. Also get rid of this Smartphone system its a Royal pain.!

JOHN Scott C. 
Rating:
4.0

Thank you. It worked good for me while the house was under construction.

Ronald p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Steven P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
1.0

Vehicle should have sufficient to at least get to the first gas station the attendant should be a lot more helpful I am not an electronic expert so having to do the whole process on my phone was a 2 hr procedure that with a little help could have been done in probably 15 min I went to south Fraser way to start with she sent me to hazelton even though I explained to her I would probably need help because of my lack of knowledge with the phone procedure I was told there would be somebody at the location I was sent to help that did not happen the whole procedure was very stressful and would I recommend a friend to uhaul definitely not

Alfred S. 
Rating:
5.0

service girl was friendly and pleasure to do buisness with

CALVIN EDWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra H.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Highly recommended

ANGREJ C. 
Rating:
1.0

The female employee was great. The entire process was not. I do not fault the employee as she is just following orders and had to deal with my emotional breakdown. But the lack of customer service was atrocious. Everything is on line even though I am standing there with my ID in hand.

Katherine T. 
Rating:
1.0

The 'self serve use your phone' is a royal pain in the A _ _! To use it you HAVE TO have a smart phone, you HAVE TO have data or your stuck attempting everything on the Uhaul WiFi and therefore HAVE TO move the vehicle close to the building and it might work if you're lucky. The vehicles are parked at the end of storage unit rows which are often blocked by people with their vehicles accessing their storage. THE WORST EXPERIENCE EVER! NEVER AGAIN!!!

John SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

michelle D. 
Rating:
5.0

Customer did not leave a comment.

Vamshikrishna N. 
Rating:
5.0

Good customer representative

MADHAV J. 
Rating:
4.0

U-Haul did a good job insuring that the lockers were secure and that no one could break into them. I wish the light would work in the room though. It was good that there was a washroom there but the soap dispenser was empty and had fallen off the wall. The garbage can needed emptying often. I never felt good with the lockers being made of wood. Anyone could move all their stuff out then later, walk in from the street and start a real barn burner without anyone knowing who did it. My previous storage areas were made of concrete brick or metal. This was the sole reason for my response of 'no' to question 6 above; otherwise it would be yes. My main reason for moving out was that I graduated to a 5' X 10' area. Thank you.

Douglas C.  |  Overall Experience 
Rating:
5.0

Very pleased Please send revised invoice Returned today thxs Lionel

lionel P. 
Rating:
4.0

get the bugs out of the Uhaul app

Nathan U. 
Rating:
5.0

No comments yours service is very good

Amandeep S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The uHaul mobile app is crappy. It's difficult to navigate, and the bar code wouldn't scan or be photographed. Had I attempted an after hours pick up or return, I would have been super frustrated. Being that, it was a good experience and I wouldn't hesitate to us uHaul in the future.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

Sugmad D. 
Rating:
3.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Customer did not leave a comment.

Barry D.  |  Overall Experience 
Rating:
5.0

Excellent service on first day there - friendly, helpful young gal who has worked there for just a couple months

Maxine B.  |  First Impressions 
Rating:
3.0

Should get my money back for what I paid up until. Too expensive. Little Service.

stuart d.  |  Overall Experience 
Rating:
3.0

Site for parking our jeep was just big enough to park, however there were 3 , 2-wheel rental trailers very close that had to be moved so we would have roon to back into our rental spot - #71. My husband and I moved a couple of trailers at the direction of a staff on a fork lift, who then moved the largest one which was too heavy for 2 peole to move,. IH was very helpful, but it took considerably longer for us to park, remove the battery and store our jeep..Therefire, we gave an average rating.

Neil C.  |  First Impressions 
Rating:
4.0

These units smell kind of musty and are older. I am concerned about the dampness. But its what we had scheduled. I would search for a more modern similar storage and compare costs before choosing this one again. Everything else was fine.

Roy V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kathy M.  |  First Impressions 
Rating:
4.0

Customer service was really good. The mobile app was complete rubbish.

Darin N. 
Rating:
2.0

There is a lengthy application to open an account online, you can't rent from the reception counter. We were accidently given the wrong key which was NOT for the van we were assigned. Therefore the kilometer reading showed over 200 km for a 2 hour rental. The receptionist managed to straighten it out. It was only 28 km. Overall, despite the friendly receptionist, the procedure was stressful and very time consuming.

Janice O. 
Rating:
4.0

It would be nice to have a place within the compound to park one's vehicle during the term of the truck rental. I had trouble completing the online check-in. When taking photos of drivers license, the indicator just kept spinning and failed to upload. I had to have the process completed at the counter. The service I received from the staff was very courteous and competent and, other than the app glitch, both pickup and return went very well.

Peter R. 
Rating:
5.0

All was GREAT! What a great way to move heavy boxes from Abbotsford to Peachland! Very pleased with the trailer....

WILLIAM H. 
Rating:
3.0

Clean equipment on delivery

Omar E. 
Rating:
5.0

Customer did not leave a comment.

Royce F. 
Rating:
2.0

The explanation of the estimate wasn't very good, and left is confused.

William C. 
Rating:
1.0

The truck was dirty when I got in it for the first time, the photos were inaccurate. And when an unforseen circumstance caused me to not need the truck any longer, I returned it less than an hour later and the Manager wouldn't be accommodating and charged me for a full day.

samantha R. 
Rating:
1.0

The van smelled and it was dirty inside. We had to check in online, wich was a major pain in the ass. Reason why we chose location with a person was to not do online check in. Had no visitor parking. When we dropped van off just after office hours. The parking was full, we had to leave van on city street. Dropping the key off was a pain in butt as the online system does not work. Could not do online drop off key nor call. Never again will I rent from uhaul. Top it off the file bill has charges that were never told to me and charges for things I never did. You need at least a call center 24/7.

anastasia P. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

BETHESDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Overly impressed with the whole experience. Van was in great shape and drove smooth. Perfect for the job i needed it for. Super easy check in/check out.

ROBIN D. 
Rating:
5.0

Don't use fords

Rocky O. 
Rating:
4.0

On one of my visits, I needed info. on Truck rental & the young female employee at the desk was not helpful, lacked the knowledge and did not even make an attempt to provide information.

shane azard a.  |  Overall Experience 
Rating:
4.0

There are not enough parking spots for visitors. Just 2 spots.

Rajinder S. 
Rating:
2.0

I would not recommend your Uhaul location, your manager Vipin your regional manager Horace our your company to a person I did not like. Your company needs a dramatic overhaul. Follow up is non existent when overcharging occurs and that seems encouraged by Phoenix, Arizona who alone,I have been told, can authorize an adjustment.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNEST W. 
Rating:
4.0

Customer did not leave a comment.

MARILYN K. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
2.0

Customer service is everything to me and the young women who works there is very rude, not only to me but also the person on the phone! Since this day my other daughter told me she mover her stuff from there because of the same young women and my husband tells me she way very rude to him as well! We will be moving our stuff out ASAP to a different facility!

DAWN S.  |  Overall Experience 
Rating:
5.0

improve time spent at location on pick up to much time spent on downloads on phone

Kuldip S. 
Rating:
3.0

Make the 24/7 more streamlined.It took just as much time to be approved as if I just went to the counter.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

LESLIE B. 
Rating:
5.0

The mileage was Wong on the U-Haul when we picked it up. I'm glad we took a picture before we left the rental place as we only travelled 38km not 68k.

Jessica P. 
Rating:
5.0

Excellent experience

RANDY W. 
Rating:
5.0

Customer did not leave a comment.

Travis O. 
Rating:
4.0

Obtaining keys was abit difficult and held me up at least 15 minutes since customer service rep was busy with incoming vehicle in their yard. Still managed to keep within time restraint but would have been more helpful to have keys in lockbox so I never had to bother the customer service rep. I understand though

Randy W. 
Rating:
5.0

If I need to create an online account in order to pick up a rental then tell me that when i book the rental, not when i show up to pick it up. It was annoying standing at the counter and having to go through an account creation and try and navigate through the Uhaul website to get a rental on my phone.

Colin C. 
Rating:
5.0

Customer did not leave a comment.

thomas U. 
Rating:
4.0

Friendly and helpful staff. Overall a very good experience.

dom B. 
Rating:
5.0

Customer did not leave a comment.

Dwight J. 
Rating:
4.0

good service

ken b.  |  First Impressions 
Rating:
5.0

manager there is very flexible and helpful

Benny S.  |  First Impressions 
Rating:
5.0

This location has great, friendly, helpful staff!!

Julie T. 
Rating:
5.0

Customer did not leave a comment.

Marilyn T.  |  Overall Experience 
Rating:
5.0

Great service and friendly accomodating people! Modern and clean facility. I would recommend them anytime.

walter h.  |  Overall Experience 
Rating:
5.0

The staff at U Haul were professional, courteous and friendly. The facilities were well maintained. I would highly recommend this facility to my family and friends.

linda t.  |  Overall Experience 
Rating:
5.0

I was very impressed with the staff and facility. The manager was helpful and was available for my questions regarding room and price. He accommodated in anyway we needed. I felt safe leaving my belongings there. Very well maintained. I would recommend this facility to anyone who needs to store their belongings.

harvinder kaur b.  |  Overall Experience 
Rating:
4.0

Staff could have been a little more aware of the BC covid guidelines in common areas (office space). There was an incident when I had very limited time and there was an additional lock placed onto my unit. When I brought it to staffs awareness, they removed it quickly. That would have made the experience a 5 star.

amanda wylli d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EUGENE D. 
Rating:
5.0

Although I had a great experience with the rental, I don't feel I was fairly charged for fuel consumption. I drove 114km and added 20L of fuel to the tank but had a ~10$ fuel surcharge added to my invoice. Although I believe this is possible with heavy footed/large tow load driving, based on the fuel economy of the vehicle and my driving experience in similar powered Ford trucks I have never ran up more than 25L of fuel per 100km.

Mathew J. 
Rating:
5.0

thanks. have goodday.

baeksoo e.  |  Overall Experience 
Rating:
5.0

A fellow from India who is the managing that place. I did not quite catch his name, he knows how to deal with customers. All the skills one needs to manage that place he has them.

Krishna S. 
Rating:
5.0

Customer did not leave a comment.

Dino B. 
Rating:
3.0

I was given a great deal on the unit. However, it was a bit small for our needs.. even tho it was recommended based on the info we gave him. It seemed fairly dim and the air was poorly circulated. I would appreciate having a booking system and not based on first come first served as it was difficult to make plans in advance before our move in. Easy access to unit and friendly staff.

jackie d.  |  Overall Experience 
Rating:
5.0

This is the best uhaul location I have ever been to! Beyond amazing staff in which I met 4 they were all incredibly kind and helpful!

Alison S. 
Rating:
4.0

Customer did not leave a comment.

RUBIN W. 
Rating:
5.0

Customer did not leave a comment.

MARGARET F. 
Rating:
5.0

Thank you all was great

Marilyn K. 
Rating:
1.0

The vehicle stalled and blew black smoke when trying to accelerate, as in trying to merge. It really was unsafe to drive.

James J. 
Rating:
1.0

Our storage unit was infested with rat feces and urine. Half of the things in our unit were ruined. The majority of the things were given to us from my dad and my Aunts estates after they passed away, so they were very sentimental to us. We were even told that there was a rat problem, from the employee. So they knew about it and never contacted any customers about the issue. We also know a few other people who store things there that had thousands of dollars stolen from there. We did not have insurance so we got no compensation for anything. Between us and our son we had 4 storage spaces there. We have only one unit left to clean out and we will never return there. We will be looking for storage elsewhere. We were given recommendations from people on Facebook who have also had issues with your storage facilities.

tina w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul E.  |  First Impressions 
Rating:
4.0

Nothing that I could think of, overall I was very pleased with the willingness to help me.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

sarahynn Z.  |  First Impressions 
Rating:
5.0

Friendly and helpful. Thanks

Ian L. 
Rating:
5.0

Very friendly and helpful staff!!!

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Alison B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harjinder J. 
Rating:
5.0

Deepak turned what could have been a very stressful situation into an easy and clear process. We truly thank him for his professionalism and friendly manner!

SHAWN C.  |  First Impressions 
Rating:
5.0

I received excellent service! The staff were courteous, efficient and very accommodating to my needs - they were able to answer all my queries and were most helpful.The storage site was neat and clean. I would definitely recommend thus U Haul to my family and friends!

linda T. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

Elmer's Finishing L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl T.  |  Overall Experience 
Rating:
3.0

Our one unit #145 was wet. It was on an outside wall (2 sides) and as a result all boxes up against that wall were wet and moldy. Our second unit #140 did not have this issue and all contents were dry and mold free.

MACADAMS L.  |  Overall Experience 
Rating:
2.0

Unfortunately because of the some family health issues it took us a lot longer to be able to clean out our unit than we hoped. I believe it was about a year ago, may have been longer now. There were some break ins and stuff stolen from a few people’s lockers. (One happened to be our friend) Our one friend found paper left in his locker that had other unit numbers written on it and what kind of contents was inside. Our unit number was on this sheet and I’m not sure how they found out but they knew almost everything that was in our unit. Our unit was mostly keepsakes and a bike and a fan on the top but it also had electronics under all that stuff. Thankfully none of our stuff was stolen but the fact that they somehow got into our unit without a key is troublesome. The other part that worried me is that after all this happened and uhaul was informed of this and the police were called (all by our friend) uhaul never bothered to call and give us a heads up that we might want to check on our belongings to make sure everything was there. No call. No email. Even though our unit number was on the page and had an inventory of almost everything in our unit. For this reason I won’t be using uhaul storage unless it’s an emergency and I can’t get in anywhere else which is unfortunate because I had been with them for almost 5 years.

Jami Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charanjit B. 
Rating:
4.0

Customer did not leave a comment.

george k.  |  Overall Experience 
Rating:
5.0

Perfect

bryan o.  |  First Impressions 
Rating:
5.0

The gentlemen were very professional and helpful.

Kimberly F. 
Rating:
2.0

I was unable too leave the keys too the vehicle after hrs drop off. The drop box opening was not big enough too put keys through!

Rebecca M. 
Rating:
4.0

I forgot to ask if there is bathrooms on site and could not find one.

Christina dawn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lana H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Duncan M. 
Rating:
4.0

Customer did not leave a comment.

Laurie F.  |  Online Move In 
Rating:
3.0

Most was good but I did not appreciate parking a truck in front of my locker

Lana D.  |  Overall Experience 
Rating:
1.0

Units were robbed including mine yet there was no notice given about the event. Which is just lazy and inconsiderate and poor management. Never use uhaul as a storage facility

Daniel E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george k.  |  First Impressions 
Rating:
4.0

Very courteous and helpful staff.

Daniel J. 
Rating:
3.0

When I moved in they lost key and an item ended up in my storage next day a snow board to be exact and no one else had a key except me and storage place. Someone gave key for access cause theres no way anyone got my key to place a snow board in with my stuff kinda weird and stuff was gone through like suitcaes opens and not closed. Otherwise I like the place and price but i wish I had 247 access write off the hop cause its very inconvienent otherwise

Kevin H.  |  Overall Experience 
Rating:
1.0

The motor on my boat was stolen while in storage. I was called days after the theft. I was told the police were informed of the theft, they were not until I called them. The police were called but by another customer who had experienced a theft of his tools at the same time. The camera footage of the theft was unusable by the police, I was told by police the thief used a swipe card of another customer but everyone denied it. Lucky I had insurance because the folks at uhaul are no help at all. I was told I would be sent the camera footage it was never sent to me .

Robert R.  |  Overall Experience 
Rating:
5.0

The whole process was simple and easy. Staff was friendly and helped me a lot to choose the right size of the storage and answered all my questions. Manager(Vipin) was very generous and gave me one month free storage which made my day. My overall experience was great.

sahil s.  |  First Impressions 
Rating:
5.0

So far so good

Diana B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barry D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ernie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip R.  |  Overall Experience 
Rating:
3.0

More communication with customers is needed. There were a series of break-ins in RVs at the facility, but U-Haul neglected to advise other RV owners to come and check their unit. As a result, water was allowed in my unit for a month, the floor rotted and the trailer is now a total loss. That is why I no longer need storage. More transparency from management would have allowed me to check in my trailer right away and maybe avoided the total loss. I understand break-ins are not necessarily something you always control, but the subsequent actions are yours. You dropped the ball on that one.

PATRICE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don H.  |  Overall Experience 
Rating:
5.0

There was another customer that raced through a the gate and almost hit me in my truck he was in the third lane in from front desk and your awesome alarm picked up that he didn’t punch in and he should get a double warning about his agressive driving habits as well as his pre entry procedures bc it’s a storage facility not a drag strip of he was driving a white ford and it was at about 710 pm on your cameras feel free to call me for more information and I will be stopping in at the front desk to address my concerns

Justin W.  |  First Impressions 
Rating:
5.0

Transmission had issues and truck had bad vibration

Jeremy W. 
Rating:
4.0

nothing as far as my experience was concerned

Kuldip S. 
Rating:
2.0

Customer did not leave a comment.

Sherry L. 
Rating:
5.0

Customer did not leave a comment.

A Y. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S.  |  Overall Experience 
Rating:
4.0

all ok

ken B. 
Rating:
5.0

Your staff was very friendly and efficient. The experience was great!

Gabriela A. 
Rating:
5.0

Did not appreciate getting a rental increase after a month!!!! That was wrong!!! I have closed my account/rental. MJ Harris

Maureen Judith H.  |  Overall Experience 
Rating:
5.0

I was impressed with the staff, as they answered all my questions and I felt secure in using the facility. The experience left no doubt that I chose the correct facility to store my goods.

harvinder kaur b.  |  Overall Experience 
Rating:
5.0

Quick and easy!

carly h.  |  First Impressions 
Rating:
1.0

My belongings were stolen from this facility and there’s basically nothing that can be done about it. So dissapointed, upset and out money now.

Terry M.  |  Overall Experience 
Rating:
4.0

Some miscommunication with a staff member led to some confusion when I emptied my unit but overall everything was great.

KIM O.  |  Overall Experience 
Rating:
1.0

Unit light didn’t work, mouse poop, price was $50/mo higher than quoted, they store things by the exit so it’s hard to drive out, everything is an argument, reservations are hard to navigate.

BRIAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graeme H. 
Rating:
5.0

I was well pleased with my moving experience with U-Haul! After hearing so many horror stories about this company I am pleased to report a successful experience from start to finish!

patricia k.  |  Overall Experience 
Rating:
5.0

Very convenient and helpful

DR KIT NAWROT I.  |  Overall Experience 
Rating:
5.0

I only had the unit for a short time, but the staff was great and friendly. Would definitely use this facility again if I need storage. Linda

Linda C.  |  Overall Experience 
Rating:
5.0

I was delighted with the courteous, efficient service provided by Vipin in regards to my storage unit at U-Haul in Abbotsford, BC.

patricia k.  |  First Impressions 
Rating:
3.0

My move in date should be changed as my unit needed to be cleaned. It will not be cleaned until the 23 rd; so my move in date should be changed to the 24th. Thank you.

Maureen Judith H.  |  First Impressions 
Rating:
2.0

I receive emails regularly from this facility, but am unable to respond via email or emails go unanswered. Why have email communication if it’s not 2-way?

JOHN V.  |  Overall Experience 
Rating:
3.0

Overall good

Scott L.  |  Overall Experience 
Rating:
5.0

All in all a very positive experiencee

blair w.  |  Overall Experience 
Rating:
5.0

Excellent service despite it being the end of the day.

LORRAINE S.  |  First Impressions 
Rating:
1.0

Did not get the deal was given when i rented truck online, i should have received first months free as offered . And the lock was 11.95$ on the website im told she was charged 100+ which is unreal.

Katharine L.  |  First Impressions 
Rating:
4.0

Our unit had a break in, but staff was very efficient and supportive which we greatly appreciated

JOHN F.  |  Overall Experience 
Rating:
5.0

Found this very convenient.

Carl T.  |  Overall Experience 
Rating:
5.0

Two lockers rented recently over two weekends and both staff members who assisted us were really efficient, helpful and friendly! Great experience for us.

Spencer G.  |  Overall Experience 
Rating:
5.0

Have to say that the staff was very helpful. happy with my experience. Would recommend. Also, it's great you're doing these surveys and it shows you care

Anthony L.  |  Overall Experience 
Rating:
2.0

It took 45 mins for my moving van to access the yard and my unit due to malfunctioning access card, keys & cars blocking the way. Moving van cost me $180/hr. These issues cost me $135.

Yvonne J.  |  First Impressions 
Rating:
4.0

The only complaint I had was the rate increase partway through my rental period. Otherwise it was a good experience

Christopher F.  |  Overall Experience 
Rating:
4.0

Big thanks to U-Haul in Barrier (Shane) and staff in Abbotsford. Made my move so much easier.

Daphne S.  |  First Impressions 
Rating:
4.0

no comments

Larry M.  |  Overall Experience 
Rating:
4.0

Good service a little bit expensive though

Morgen M.  |  Overall Experience 
Rating:
5.0

Great customer service! Thank you

arlyn e.  |  First Impressions 
Rating:
5.0

Jayden is absolutely amazing!! He gave us the upmost customer service

angie s.  |  First Impressions 
Rating:
5.0

Gabrielle, went over and above to HELP us. She was able to answer call and other customers while we dealt with getting our trailer secured. Extremely helpful and patient. Kevin and Catherine

Kevin M.  |  First Impressions 
Rating:
5.0

Was very pleased with the services.

Sarah H.  |  Overall Experience 
Rating:
4.0

Facility was clean and well lit. A ramp at the loading area would have been useful.

Shauna R.  |  First Impressions 
Rating:
4.0

GREAT SERVICE NICE CLEAN CONTAINERS

Margaret C.  |  Overall Experience 
Rating:
5.0

Will highly recommend the Hazelwood U-Haul to others: professional, friendly and super clean.

Jack Digby T.  |  Overall Experience 
Rating:
5.0

Facility was clean and up to date. New manager was great to deal with and accommodating. Considering the reputation of Uhaul as a company, everything exceeded my expectations.

boa- f.  |  First Impressions 
Rating:
4.0

Best staff ever! So helpful and kind.

Flo K.  |  Overall Experience 
Rating:
5.0

Staff were friendly, helpful & courteous. Would highly recommend. Robin, the manager - excellent people skills & professional.

Bryan L.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly I would definitely use this facility and recommend it to others again a At a very stressful time this was a very happy place

Ron J.  |  Overall Experience 
Rating:
4.0

Very pleasant staff. very clean washroom Only drawback - sometimes difficult to reach by phone - the phone line was very busy.

SHARON LOUISE F.  |  Overall Experience 
Rating:
1.0

The office agent had a lot of attitude and kept calling me "honey", the units were very moldy and musty. She has the audacity to say, "All the units smell the same." Are you proud of that? Just say No

Lisa R.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful.

Jamie B.  |  First Impressions 
Rating:
5.0

Absolutely awesome experience. Very, very clean facility. Wonderful, helpful staff. Thank you.

Bernard P.  |  Overall Experience 
Rating:
5.0

The service at the Abbotsford U-Haul more than exceeded expectations. Robin in particular was absolutely phenomenal and delivered above and beyond no matter how much she was handling! Thank you!

alex s.  |  Overall Experience 
Rating:
4.0

Good experience. Staff friendly and helpful. Liked the email notice when getting close to end of month.

barbara t.  |  Overall Experience 
Rating:
3.0

The employee was way too busy. I had to wait nearly an hour just to pay for a storage unit. The delay was caused by a couple having trouble renting a can. Your employee wad impressive as she multita

Gregory B.  |  First Impressions 
Rating:
5.0

All of the U-Haul employee's were friendly and very helpful to me while I stayed there couldn't ask for better service.

Ken C.  |  Overall Experience 
Rating:
3.0

A lot of dust and dirt blew into the unit itself even though the door was down and secure.

Marilyn M.  |  Overall Experience 
Rating:
5.0

Good people enough said

Sambedo J.  |  First Impressions 
Rating:
5.0

Staff are excellent! Lighting near storage could be better. Washroom is always clean!

Koya A.  |  Overall Experience 
Rating:
5.0

Excellent experience!

Ian P.  |  Overall Experience 
Rating:
5.0

The customer service Rep Rebecka was fantastic! She truly went above and beyond exceeding all expectations! By far the BEST Uhaul experience i have ever had! Will be highly recommending this location!

Sherri G.  |  Overall Experience 
Rating:
3.0

The staff are friendly and courteous the units are old and could use some cleaning and painting

Bernhard B.  |  First Impressions 
Rating:
5.0

Thank you

Jackie T.  |  Overall Experience 
Rating:
5.0

Love how friendly and helpful the staff Is! I am sticking with u-haul I'm just switching locations☺

ELIZABETH P.  |  Overall Experience 
Rating:
4.0

It was a good experience except you need to train your people on your computer programs better takes up to much time to do paperwork Has to be a better way

JOSEPH JOHN PAUL T.  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful and the site was very convenient for us

marc z.  |  Overall Experience 
Rating:
1.0

Having been broken into sometime prior to Nov 19 (ABBYPD File# 18-51255) not happy. U-Haul should check their policy or procedure on how and when do storage lockers get secure door locking mechanisms.

GREGORY C.  |  Overall Experience 
Rating:
5.0

Set up a unit to rent and was unable to get to it via a car accident, The staff was was great and fully refunded my payment forthright month! Thanks!!!!!

jeff s.  |  Overall Experience 
Rating:
2.0

took forever to do paperwork. Either the staff didn't know how to use the system or the system didn't work right but it shouldn't take 30 mins. pod not ready when we wanted to pick it up.

Sandra A.  |  Overall Experience 
Rating:
4.0

Were not notified of a pickup time but apparently this was the fault of the Kitchener U-Haul where we had sent our goods from.

ben w.  |  Overall Experience 
Rating:
4.0

Staff was very friendly

Adnan Q.  |  Overall Experience 
Rating:
1.0

U haul system was down. Self checkin would not work. Line up of people all waiting. Got so mad that we left. My credit card better not have a charge on it.....

pauline h.  |  Reservation 
Rating:
5.0

Becky was amazing in helping us with our storage needs! Thank you Becky :) Cheers

KELLY P.  |  Overall Experience 
Rating:
5.0

Awesome

Megan P.  |  Overall Experience 
Rating:
2.0

I wouldnt recommend uhual. I did not give authorization to debit my account for fees which i should have been billed for. Uhual stored my visa debit information and fraudulently debited my account.

CORRINIA KRISTA S.  |  Overall Experience 
Rating:
2.0

Alot of mix up and expensive I was charged too much money for use of 1ton truck, nly used to go and.leave Aldergrove and was charged $35.00 Reserved storage, confirmed two days later and hectic

Jacqueline M.  |  Reservation 
Rating:
4.0

Staff was very friendly and helpful

melissa w.  |  Overall Experience 
Rating:
2.0

Bummed it cost extra to get access beyond normal business hours, and that there was some company-wide rule about not having lights within units.

BENJAMIN JOSEPH R.  |  Overall Experience 
Rating:
4.0

Staff was super helpful.

melissa w.  |  Overall Experience 
Rating:
4.0

We have used this storage twice 👍

PETER Z.  |  Overall Experience 
Rating:
4.0

Entrance Gate did not work sometimes. My 24 hours’ access could not be used. So I purchased 24 hours access but dare did not use it worrying if the gate did not work. Others were excellent.

JEFF CHANGWEON H.  |  Overall Experience 
Rating:
5.0

Thank you for making our unexpected "last minute" move out so pleasant and seamless. Great customer service!

LIZBETH W.  |  Overall Experience 
Rating:
5.0

Wonderful.

DESTINEE JADE C.  |  Overall Experience 
Rating:
5.0

Awesome service very friendly 😊

melanie r.  |  Overall Experience 
Rating:
1.0

We had to pay for the entire month when we only used the facility for ten days(after the first month)told that each facility can pro rate.why is there no consistency between locations?

AMY LURLIENE G.  |  Overall Experience 
Rating:
4.0

Wonderful!

DESTINEE JADE C.  |  Overall Experience 
Rating:
4.0

We had a few glitches regarding cancelling my automatic payment. Hopefully it’s solved now. Cindy the current manager and Rosie and Ivor the previous manager were/are wonder people. Kind and caring.

MARIAN G.  |  Overall Experience 
Rating:
5.0

I will be a happy returning customer at this location. Great staff

Andre R.  |  Overall Experience 
Rating:
4.0

no comments

WAYNE ELDON M.  |  Overall Experience 
Rating:
5.0

Cindy is an awesome manager. VERY helpful & went out of her way. Good asset to you guys. Cheers

DANIEL DAVID H.  |  Overall Experience 
Rating:
4.0

Hazelwood Ave facility Mgr is very good. Lights burned out in hall by my unit. Having hall lights on 10 min timer is extremely unsafe. Every 10 min I was left in the dark. Safety hazard. Liability.

WANDA N.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top