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Daniel MCustomer Reviews for U-Haul Moving & Storage of Abbotsford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and helpful. Storage unit was clean, ready for use and access to unit was easy and convenient.
Donald B | First ImpressionsFriendly staff
Jacquie E | Overall ExperienceI appreciated the free month storage with the truck rental. It really helped me out. Thankyou.
CARL F | Overall ExperienceThe staff was very kind and always super helpful with anything I needed. The storage units and the area are kept very clean.
Ariel S | Overall ExperienceI was very pleased with the service at this Abbotsford British Columbia location. I am an older woman and the staff went above and beyond to help me get my trailer parked.
lisa c | First ImpressionsThis company charged me for services that had been reserved but cancelled before the start of services. They have have not refunded these charges or responded to emails and messages about this issue.
ELEANER K | Overall ExperienceThe staff here is all super kind and professional. my experience over the last year have been as great as it can be for the circumstances. I will use again in the future
Ariel S | First ImpressionsThank you
Lisa A | Overall ExperienceBest service and staff are like family. Kind helpful and always nice to us. Above and beyond.
Michael T | First ImpressionsI got a unit for two months. I told this to the person working when I signed up. I assumed (wrongly) that by giving my payment info that I would be charged the next month. Nope. Instead I got a letter saying I had been charged a late fee for not paying on time. I tried calling multiple times and could never get through. Yet I hadn’t known that I hadn’t paid because I assumed the initial day of set up had set up payment. Then! On Feb 28 I rented a truck and cleared my unit. It was after hours and so the guy working earlier had said to use the app. I followed the steps in the app to cancel my unit. I took photos and submitted. Since then I have a note on the app saying that my cancellation is still pending approval. Today I get another notice saying I have not paid for my unit. Um … I don’t have a unit anymore. Even your app agrees. I will hopefully never have to use U-Haul again. Highly do not recommend because their communication is so poor. It is so difficult to call and talk to anyone. I even drove there once to ask a question and the guy working called me sweetie multiple times and was dismissive of my question. One good thing - when we rented a truck, there was a glitch in the system and we were supposed to return it too soon. The manager working (that’s the only day I met him) was helpful to get us a van instead that we could keep for the time we needed. I was grateful for his help as moving is such a stressful thing.
Nadine S | Overall ExperienceThe gentleman behind the front desk in the office was incredibly helpful and patient and efficient. It was very busy and he treated everyone professionally and with kindness, even me with my dumb questions. Thank you for making a stressful day a little more peaceful.
BRENDA S | First ImpressionsStaff were consistently helpful and very accommodating when I had questions had to quickly change plans. Plus they were making sure I wasn’t overcharged.
Jerry W | Overall ExperienceGreat experience, very nice staff!
James G | Overall ExperienceStaff is excellent at this location and the customer service is great. I would highly recommend this place to everyone.
ATULSINGH A | Overall ExperienceThe young guy working as cashier on Sunday at 2 PM was so rude. I observed that he was so disrespectful to the women customers including my wife. He was badly arguing with one of the customers who wanted to get the light bulb replaced. He was confused while settling my account despite of the fact that everything was very straightforward and was paid off in advance. Need to fix this guys attitude or someone will fix him.
SURINDER G | Overall ExperienceStaff were very nice and professional. Would definitely recommend this place
Jude C | Overall ExperienceI will be back definitely when I require your services
Joseph S | Overall ExperienceVery nice people working!
James G | First ImpressionsSo very impressed with the Hazelwood team, just wonderful. Well done! Douglas Perrin
Doug P | Overall ExperienceRV storage
kurt w | First ImpressionsThey were they were very good. I was very happy with their service if I had to come back there again one time I would definitely do you guys were really good.
Jonathan c | Overall ExperienceGreat people fair and honest and did a great service for us and my son on a separate rental. Would highly recommend for sure.
Dale F | Overall ExperienceGreat job very well very good
Jonathan c | First ImpressionsI was a very long term patron... all things considered I found my use of the facility met my needs, but a while ago, under old management, I ran into troubles a few times with billing mistakes that were stressful as I was out of country and things were difficult to rectify due to long distance and unreliable internet services. Recently, moving out, my unit had a tendency to have the lights time out while I was in the unit. I think this was just bad luck as I suspect only a limited section of corridor would have had that problem. Still, you might want to adjust the sensors a bit and add more time to the lights. I also found the closing time was a bit early, Lastly, I did have some pest damage (rat droppings which had littered down from the ceiling area--- and a tiny bit of chewing)... very minimal so it was obviously not an infestation, and considering that my account spanned almost 2 decades, I am not complaining, but just felt I should let you know. With that said, though, I did have my stuff there for almost 2 decades, and was happy to find it still there, and had kept dry, So all's well that ends well, so I have to say I have no real complaints. I would use the facilities again if I had need. Thanks for taking care of my stuff.
SHAWN S | Overall ExperienceOnly complaint is that the unit I rented was very dark so a light inside the space would be good.
Anthony P | Overall ExperienceDid not appreciate the increases in the rent but then all other utilities have also gone up in price...
wendy n | Overall ExperienceStaff demeanour was always excellent - polite, friendly and helpful. Communication between the head office on the computer where I booked and reserved a specific sized unit with the the local UHaul Storage Unit was very disappointing. The size of unit I had reserved for this Uhaul site was “not available” and I had to take a larger more expensive unit. I had no time to scramble and another place, move out was the next day. I was told head office does not have accurate knowledge of availability at the actual storage facilities. . This seemed very sketchy and to me , unprofessional, and a way to take advantage of people during what can be a vulnerable time. No light bulbs allowed in the unit was frustrating during winter months with early darkness and limited my access. A lot of small random debris often on the lane. I believe the bolt that went into my new front right winter tire was from this as I found two similar bolts further down the lane on my next visit as I walked to the office after parking at my unit. The tire was not repairable as the bolt went into the tire at the edge of the tire. Cost of repair $325. Of course this could not be proven but was likely the source in my opinion. Rodent droppings were evident when I completed my move out
Marie M | Overall ExperienceI was neevous doing this online but it oroved to all turn out without any problem.
Linda R | Overall ExperienceThe staff was so nice and helpful , got a uhaul truck and a storage locker in the same place so it was so easy and convenient, thank you to the owner who was the one that helped me do everything so smoothly and was super friendly
Lee H | First ImpressionsThe staff were friendly, helpful and accommodating. I recommend U-Haul especially this branch in Abbotsford.
JEZALYN D | First ImpressionsI couldn’t believe how helpful the staff and owner were. They went absolutely above and beyond. I didn’t expect this from a storage and trailer rental experience. Thank you guys so much, you made our day 100x easier!
LINDSAY K | First ImpressionsThis is my favourite facility to store my things at and to rent trucks from. Very fast and easy, see you next time! Cheers, Jeremy
JEREMEY C | Overall ExperienceEmployee was super friendly and knowledgeable. She made sure to find a unit as per my needs. She made the renting process very smooth. I will definitely recommend this location to my friends.
Harsimranjeet S | First ImpressionsI have moved out in June, and called this storage to let them know I’ve moved out two RV spots. The front desk asked me if the tow truck already loaded the vehicle, which I said yes. She did not return my spots and I was still been charge on July.
YIN W | Overall Experiencethe crew at this location are awesome. I love that they have a bathroom! which is beautiful I might add, "always top notch clean" I recommend this location! I'm sad to leave but it was temp. for a vehicle. waves to the crew! keep up your awesomeness haha Christine aka Kricket
Christine C | Overall ExperienceWe were very pleased with the facility and staff. Thank you.
Larry G | Overall ExperienceThere's a slop right by the entrance to the storage building which makes it bit hard to use loaded carts especially if heavy and the corridors are bit small
Mariana M | First ImpressionsThe manager was so nice, friendly and very professional
Monica N | First ImpressionsVery convenient place for storage.
Rodney F | Overall ExperienceVery helpful during our move, Friendly helpful staff.
John S | Overall ExperienceMy unit had no light in it how are you supposed to move in the dark.
MICHAEL M | Overall Experiencegreat and friendly staff and faculty
LEAH P | Overall Experiencethe only issue was our unit hadn't been swept out and there were mouse droppings etc in the unity
TERRANCE G | First ImpressionsLight bulb burnt out
Daniel R | Overall ExperienceOutstanding staff,from meeting them for a few truck rentals then needing storage for 3 units.It was so nice that staff were helpful in such trying times.We appreciate ur kindness & settling us.Storage units were easy access & safe secure.Business hrs were awesum to accommodate when we needed access.It was a pleasure to do business with UHAUL.loved the mascot!
Tara A | Overall ExperienceThe lightbulb wasn’t working in the unit otherwise, fabulous service!
ginger f | Overall ExperienceHonestly pretty good overall, Yall just need someone to come and clean the buttons on the entrance and exit they were so black and sticky it was nasty, i used a pen to because I didn't want to touch them
Talon W | Online Move InYour front desk lady I believe Brittany or Brianna was a wonderful help fully explains things very impressed with her services
Nancy V | First ImpressionsYou really don’t want my opinion in writing! Couldn’t tell you what the inside looked like there were no lights working in the unit or whole of trailer!
Sandra Y | Overall ExperienceStaff were friendly and accomodating. It is an older site, but well maintained.
Dean S | Overall ExperienceIt was a bit pricey
Georgina G | Overall ExperienceFirst encounter was fantastic & dealt with Brittany & she was to point &helpful & friendly, kindness was needed on my chaotic days Following visits was a lovely gent.& as well was helpful & knowledgeable when I was in stress mode.He kept me calm & gave me storage size to help with what size could work.Beyond words for both staff to helpful & kind.Appreciate your staff assistance in trying times.
Tara A | First ImpressionsA bit tight to move around the lot. Especially with a large vehicle. A bit frustrating.
John H | First ImpressionsVery knowledgeable staff who was able to help with suggestions and was easily able to switch unit to first one being too small :) she went above and beyond to help with all our needs
Diane A | First ImpressionsVery polite, insightful, and quick. Didn't take long whatsoever. Highly recommended 👍🏻
Donald K | First ImpressionsKeep going
Andrea C | Overall ExperienceVery helpful staff and very knowledgeable about situations and so friendly tyvm.
Mike B | Overall ExperienceLol pff
Timothy O | Overall ExperienceKeeping my things in secure and very clean place. All staff are awesome! Keep up the good work!
Gemma B | Overall ExperienceThe rate fof the locker was to high
Tyler A | Overall ExperienceEverything was great. The staff were all super nice and everything was really clean. Thank you!
Kathy Q | Overall ExperienceThanks 😊
Gary J | First ImpressionsThank you Pierson for all your help!! Truly appreciated! JW
JOHNATHON W | Overall Experiencevery good service. I will be back
Danny B | Overall ExperienceRv spot #74 was extremely difficult to negotiate getting around the ramp. Not to mention trailers left in front of the out building blocking access to my trailer was a daily occurrence. The parking lot had so many nails all over the place, I'm surprised the tires on my truck and trailer survived every visit.
Jared L | Overall ExperienceThank you
coralee f | Overall Experiencedark and dirty storage unites. When I picked up my boxes after less than a mont of storage, something in the dust covering all my boxes left a horrible rash on my arms. The pavement is broken and full of gravel, very difficult to roll trolleys or carts over the pavement. When I removed my stuff before the end of the contract, I was not refunded for the time not used. This policy needs to be clearly explained BEFORE payment is given. Altogether a most horrid experience
Paula A | Overall ExperienceProfessionally managed. Well done!
Liza W | Overall ExperienceWe had a very frustrating experience. The unit which we had reserved, paid for and purchased a lock for, was found to have already been occupied by another customer. So we had to get another unit, and load up our belongings to relocate to that unit instead. After already having a terrible experience with the uhaul truck reservation, and learning that we no longer had the free month storage, this was the bitter cherry on top!
Sherri G | First ImpressionsGreat facility. Easy access. Very clean.
PATRICK T | Overall ExperienceI just cleared out my locker after three years. I have to admit that I'm going to miss the staff here. This place is well secured with great customer service. Thanks you very much Hazelwood!!!!
kyle S | Overall ExperienceThere should be enough dollies for all truck rentals instead of first come first served.
Gail s | Overall ExperienceI can't say enough about Pearson and the staff, kind, and caring. Thank you so much.!!!
Colleen D | Overall ExperienceThe light in my storage unit was not working. The pull string had broken off so there was no way to turn on the light
Scott W | Overall ExperienceAmazing service. Thank you uhaul and Persian
Amanda T | Overall ExperiencePierson was awesome. Very helpful and accommodating to my needs. Took care of us on the spot!
Chris C | First ImpressionsVery professional and helpful Next time i will come and store my machines there again,thank you very much
Luke B | Overall ExperienceI don't like your rule of not rebaiting your customers if they vacate their unit prior to their next due date. I closed my account on July 19th and my due date is two weeks from now on August 3rd. I feel that I should be entitled to a refund. Please consider changing your terms. Thank you
MICHAEL B | Overall ExperienceAmazing location and great customer service. Pearson was incredible. Thanks a lot
OSCAR O | Overall ExperienceLittle bit disappointed that I couldn't get in my storage unit because I didn't check in and I don't know where to check in. So now my uhaul truck is parked there till morning. I have to work in the a.m. so my brother will unload the stuff.
Amanda T | First ImpressionsGreat customer service, very happy with the staff.
Richelle P | Overall ExperienceIn the Kelowna facility I really didn't find out from them how to pay monthly on line. I still need to get that info. When I arrived to rent my storage space there in Kelowna wasn't enough staff to help us there. Abbotsford hazeldean staff were great.
Edith V | Overall ExperienceIt was a busy little office. All the staff was super friendly and helpful.
Michelle B | First ImpressionsWorst experience I've ever had and I've used uhaul lots. Never again.
Tamera L | Overall ExperienceAll the staff went above amd beyond while my possessions were in storage. They answered all my questions and helped in any way they could. When and if I need uhaul at that location again I wouldn't even hesitate. I would recommend them to anybody.
TRISTIANNA P | Overall ExperienceThe 2 staff was very helpful and polite they was a pleasure to work with
Lee R | First ImpressionsSuper nice people, would be my first choice place to rent a unit if the need comes up!!
DAVID P | Overall ExperienceLove that we could take our timme moving in
Alvin l | First ImpressionsI wouldn't recommend it to anyone. Way overpriced. I paid for 2 months and only used it for a month and a half. I figured some money should have been reimbursed for the 12 days early I left it cleaner than it was when I rented it. I moved out March 112023. I paid for it from jan23,2023. I have vacated the unit so DONT BILL ME ANYMORE.
Sandra B | Overall ExperienceGreat location.
Ian P | Overall ExperienceI already recommended the facility. Staff was friendly and helpful.
Debbie L | Overall ExperienceDry friendly and helpful service
GERALD H | First ImpressionsThe manager at this particular uhaul facility; in light of my particular circumstance was: entirely accommodating, pleasant to deal with and exceedingly knowledgeable in answer to my various queries. In short, I would highly recommend this uhaul location to anyone. Pierson, Thank you for all of your assistance.
Danielle K | First ImpressionsUnit was filled with rats and mice.
BLUELINE D | Overall ExperienceClean site, staff very professional
Robert M | Overall ExperienceGreat service. Pricing was In my budget.
Bryan R | First ImpressionsNeeds bigger units for more affordable pricing.
Nicholas R | Overall ExperienceThe facility was very clean, well maintained and accessable. The prices were very reasonable.
james g | Overall ExperienceI haven't left U-Haul since i'm an employee at U-Haul, I'm their forklift operation since 2019 and I love what I do for U-Haul and I do it well.
Kenneth C | Overall ExperienceThe staff was amazing and very helpful
Christopher W | Overall ExperienceStaff was very helpful and friendly
Christopher W | First ImpressionsSaved my bacon.. for a few years... Is hard to get an aaccount though - need a credit card And they park big trucks right in front of my unit... And they constantly keep raising the rates... Staff are good and helpful though
DONALD J | Overall ExperienceUnfortunately, I booked online to move in 2 days later. The next day, they canceled my contract and refunded my fees because I had not come in earlier than my move in day and there was no lock on my storage spot yet!! If I had not seen the return credit card, I would have arrived to no storage space on my move in day! I called and at least they apologized and reset my rental up.
Jeanette G | First ImpressionsI came by the property to look at my Rv spot as I was not assigned a parking number online. Upon arrival I felt pressured by staff to move in immediately instead of on my reserved date of August 1. Staff stated my reservation which was made online was not going to be held until that date cause it could still be given away. What good is a reservation if it’s going to be given away even though it specifically states online that payment did not need to be made until date of move in. With all that being said, the move in was easy.
ELIZABETH G | First ImpressionsCould no be happier with the service.
Christina H | First ImpressionsI needed storage during a move so I spoke with a uHaul rep on the phone looking for storage close to my new home. I needed vehicle storage as well as a small room, but was told that at the location I chose there was no vehicle storage. The uHaul rep also said because I had a uHaul truck rental I was eligible for first month free rent at this facility. Once I arrived to move my storage in, I noticed that this location did in fact have vehicle storage as there were vehicles stored on the rear of the property, I also noticed when I moved my items into the facility that my Visa was charged the first months rent and is scheduled to pay the second month. I have spent over an hour online and calling uHaul to find out why I was charged for the 'free' first month only to have the phone line constantly send me to the automated truck rental choices over and over with no representatives to speak to. At this point I'm somewhat frustrated as this free first month was appealing to me after the high cost of moving and fuel, but I guess it's just a bait and switch? I'm not interested in wasting any more time trying get in touch with uHaul and the facility phone just rings with no answer, so I guess if you rent from here be loud and clear about the free month you were offered.
Gabriel J | Online Move InLocation was inconvenient. Rat traps in unit was not impressive.
Sharon P | Overall ExperienceWhat a pain in the butt this was. I don't usually leave negative reviews, but wow. First, the U-Haul website isn't linked to their system, so even tho the site says they have certain units available at this location, they don't. Next, they make you use a certain kind of lock, no others, but they only ever have like five in stock at a time, so they were sold out. I had to drive all the way to Home Depot to buy one. Then, I paid for two months in advance and moved out two days before my last day. I wasn't told I needed to check out with the office. Ffwd a month and I get an email saying I'm being billed for another month because they didn't even check to see if I had moved out. 0/10 would not recommend.
Molly M | Overall ExperienceAlthough you offer free storage for a month - I had to drive further than needed and storage and drop off were at different locations. The storage is not convenient and I will not remain past the month. The staff was great and did their best to make the move easier.
Sharon P | First ImpressionsMy only complaint would be that I paid my storage on the 20th and moved out on the 2nd would be nice to get half payment or even a quarter back. Other wise great experience
Rachelle L | Overall ExperienceGreat customer service with help and and answering my questions
Charlene K | First ImpressionsHad rented the storage unit since May 20015 - Almost 7 years . Staff and the company are amazing and always ready to assist in any way. Highly recommend Uhual Storage on Hazelwood in Abbotsford BC Canada Thank you!
KEVIN C | Overall ExperienceCustomer-friendly and understanding staff
COLLEEN P | Overall ExperienceHonestly, I was disappointed this time around. I did online move in as I would be arriving after hours. My unit was not ready. There was a lock on outside, not inside. Had to call the general help line who had to call Manager who had to come cut lock etc.. after a long day as is, was not a fan of my move in this time around. With that being said, although I was rented a unit based on computer availability, and not because anyone physically confirmed previous tenant had moved out, I was still able to move in, and everyone whom I dealt with thus far, including site manager, has been amazing and helpful, thank you.
Jessi M | Online Move InI was disappointed there was no light in the unit, which was accessed by a hallway. Otherwise, everything went smoothly.
Lorna R | First ImpressionsGreat service, very friendly.
josh m | First ImpressionsI've always liked this facility from a long time ago! It's convenient, clean and staff are usually very helpful!
PATRICK K | First ImpressionsNo problems at all.
Roy W | First ImpressionsThere was mice in the lockers. That’s just gross.
NATALIE S | Overall ExperienceWe have been very unimpressed with Uhaul's storage services. The Hazelwood facility was ok and the staff there are all excellent, however, right from the beginning, Uhaul didn't honour our original reservation for a much larger unit and another location of theirs in Abbotsford. The Hazelwood location did their best to accommodate us, but in the end, we had to have 4 small units instead of only 1 or 2 and this cost us money due to increased monthly fees, not to mention, inconvenience. The system to collect payment is also terrible and even though we filled out "auto-pay" online for our account, it didn't take payment so we were charged late fees and even our parents received late payment notices. Very unprofessional and disorganized overall. Our only complaint specifically about the Hazelwood location, is that of the four units we had to use, not one of them had a working light bulb. Seems silly considering the cost to store there... I would use Uhaul again for renting their moving equipment, but not for storage, it was a very bad, stressful experience.
Paul C | Overall ExperienceThe manager at hazelmere location tried to auction off my possessions without notification. I did not receive one notification in the mail or are by email I managed to get my stuff back but I would not recommend this place to anyone
shelley z | Overall ExperienceThey didn’t have my room available for me upon my arrival. I ordered on line to have my room ready for me on the above date. Poor customer service
MICHELE C | First ImpressionsThe folks at this uhaul are extremely helpful
Darren B | Overall ExperienceCost to much
Charles L | Overall ExperienceBeen using this location for many years
Adele S | First ImpressionsI was late on a payment after having payed early for all the months prior. I made arrangements with a person at the head office as well as one of the people from the location i was utilizing as to when I would make the payment in full. I was then harassed multiple times a day with phone calls and an email threatening to put a lien on the unit. I also received a letter in the mail saying i needed to make the payment. I was not “hiding” or refusing to make the payment and was told the arrangements were satisfactory. I was then locked out of my storage unit until I payed the amount in full. I spoke with a lady that works at the location this occurred at and even she said that this was not acceptable behaviour from u-haul. So, I will not be using this location for anything and probably won’t use uhaul again.
Eric S | Overall ExperienceRavi was stellar in providing me with a safe haven for my possessions, he really went above and beyond to assist me in my time of stressful need - Thanks Ravi!
Jaye T | First ImpressionsLove the woman on dropping the truck on Brennar store
Lisa W | First ImpressionsWe were pleased with the storage facility. Pleasent staff good to work with. Cost was better than our previous storage operation.
Robert M | Overall ExperienceTold management that there was a rat in my storage unit multiple times and nothing got to take care of until the day I moved out
Brock M | Overall ExperienceStaff was friendly, helpful and efficient. I have had a Uhaul storage before, and I will do so again if and when the need arises. Thank you.
eva i | Overall ExperienceExpensive rates
Cole P | First ImpressionsAccess code at the gate worked but when I went to my locker hallway and opened the main door the alarm went off with no way to stop it. The unit didn't have a lock inside as promised by my online purchase and the unit itself has what feels like a rotted wooden door and no lighting inside the building to see in the unit. Not worth the $100 a month for the smallest unit.
Tyler D | Online Move InThere was rats in my unit and it ruined 90 percent of my stuff
Lynnea B | Overall ExperiencePerfect service!!
Bnaya A | Overall ExperienceI was really impressed with the customer service. I was desperate for a storage unit and the attendant went above and beyond to find me one. Thank you for providing these services.
Terrie k | Overall ExperienceEveryone we dealt with were very helpful and understanding of our situation.
Sandra Y | First ImpressionsThere was confusion with our reservation at first, the agent working at the front desk said he did not have a unit reserved for us, even though we had the confirmation, and tried to sell us a bigger unit. There was an overall lack of customer service. We ended up moving to a different company to store our belongings. It was not a good experience with this particular uhaul location.
Megan W | Overall ExperienceWorst customer service ever
Jessica H | Overall Experience160 after you guys cancelled my first Uhaul storage unit without giving me any reason at all then, when I called and explain I was told my new unit it was in hazelwood abbotsford and the lady booked it for me in the us in Bellingham. Then I went to hazelwood and found this out, so I asked what he has available the guy tells me to go see the unit myself did not attempt to come but drew a map, and it was so unsecured looking and I obviously didn't understand him and he made no attempt to try to help me understand. I have one month free since renting a 20 footer, but will be charged 160 for an ugly little narrow and long unit, same space but different shape as a wide unit. Uhaul is obviously a greedy company. I should have been charged less and I cant wait to move my stuff into a cheaper place. With better service. I let the guy know my frustration and so did my friend who was helping me, a single mother of an 8month old and I am pregnant. The guy working just shrugged his shoulders and said this is what we have.
Kristina D | First ImpressionsI found this location to be clean and secure, with the staff friendly and helpful. I would use again should the need arise.
shawn w | Overall ExperienceThe manager at the Abbotsford location was truly outstanding in helping us get storage for our boat trailer. We were so impressed with his attitude and willingness to help.
Barry D | First ImpressionsThe staff are excellent, always smiling and ready to lend a hand. The facility is secure and safe but the outdoor storage units should use laser lights in case they are concerned about fire hazards why they removed the original lighting fixtures from last year because it was hard to find things in the storage unit despite having a flashlight on hand. The policies are deplorable however. There should be an automatic refund for early move outs as a courtesy. *Lastly, your survey should separate the question about your facility being well lit and secure. Those are two separate questions. Yes it was secure and no, it was not well lit.
Hair & | Overall ExperienceAlways been happy with the storage and availability staff at both locations have been excellent
jan e | First ImpressionsDue to covid i did not work for almost a year this uhaul was very. Understanding and helpful with getting mw back on track and moved out always super friendly
stephanie d | Overall Experience2nd time usinf facility excellent service and unit
ken b | Overall ExperienceWe did not leave the facility, but merely moved to a larger storage unit.
SPECIAL O | Overall ExperienceOur moving experience was fantastic and the staff was very helpful. When they noticed that we were moving some items, by hand, they informed us that we could use the on-site dollies.
SPECIAL O | First ImpressionsHad trouble parking initially because of the many trailers beside the big shop and which blocked RV71. Got it solved after a staff member moved 2 or 3 trailers. I called ahead to ask that our vehicle be accessible on Feb. 22nd and it was. There were no trailers blocking access like before. Pick up was easy and closing out our storage agreement was easy too.
Neil C | Overall ExperienceFriendliest staff I've met. I would still be there but moving to Coquitlam. Thank you
Glenn R | Overall ExperienceMoved out December 5 2020
Kevin L | Overall ExperienceStaff were great , very helpful!
PAMELA C | Online Move InThank you. It worked good for me while the house was under construction.
Ronald p | Overall Experienceservice girl was friendly and pleasure to do buisness with
CALVIN E | First ImpressionsU-Haul did a good job insuring that the lockers were secure and that no one could break into them. I wish the light would work in the room though. It was good that there was a washroom there but the soap dispenser was empty and had fallen off the wall. The garbage can needed emptying often. I never felt good with the lockers being made of wood. Anyone could move all their stuff out then later, walk in from the street and start a real barn burner without anyone knowing who did it. My previous storage areas were made of concrete brick or metal. This was the sole reason for my response of 'no' to question 6 above; otherwise it would be yes. My main reason for moving out was that I graduated to a 5' X 10' area. Thank you.
Douglas C | Overall ExperienceExcellent service on first day there - friendly, helpful young gal who has worked there for just a couple months
Maxine B | First ImpressionsShould get my money back for what I paid up until. Too expensive. Little Service.
stuart d | Overall ExperienceSite for parking our jeep was just big enough to park, however there were 3 , 2-wheel rental trailers very close that had to be moved so we would have roon to back into our rental spot - #71. My husband and I moved a couple of trailers at the direction of a staff on a fork lift, who then moved the largest one which was too heavy for 2 peole to move,. IH was very helpful, but it took considerably longer for us to park, remove the battery and store our jeep..Therefire, we gave an average rating.
Neil C | First ImpressionsThese units smell kind of musty and are older. I am concerned about the dampness. But its what we had scheduled. I would search for a more modern similar storage and compare costs before choosing this one again. Everything else was fine.
Roy V | Online Move InOn one of my visits, I needed info. on Truck rental & the young female employee at the desk was not helpful, lacked the knowledge and did not even make an attempt to provide information.
shane a | Overall ExperienceI would not recommend your Uhaul location, your manager Vipin your regional manager Horace our your company to a person I did not like. Your company needs a dramatic overhaul. Follow up is non existent when overcharging occurs and that seems encouraged by Phoenix, Arizona who alone,I have been told, can authorize an adjustment.
Paul B | Overall ExperienceCustomer service is everything to me and the young women who works there is very rude, not only to me but also the person on the phone! Since this day my other daughter told me she mover her stuff from there because of the same young women and my husband tells me she way very rude to him as well! We will be moving our stuff out ASAP to a different facility!
DAWN S | Overall Experiencegood service
ken b | First Impressionsmanager there is very flexible and helpful
Benny S | First ImpressionsGreat service and friendly accomodating people! Modern and clean facility. I would recommend them anytime.
walter h | Overall ExperienceThe staff at U Haul were professional, courteous and friendly. The facilities were well maintained. I would highly recommend this facility to my family and friends.
linda t | Overall ExperienceI was very impressed with the staff and facility. The manager was helpful and was available for my questions regarding room and price. He accommodated in anyway we needed. I felt safe leaving my belongings there. Very well maintained. I would recommend this facility to anyone who needs to store their belongings.
harvinder k | Overall ExperienceStaff could have been a little more aware of the BC covid guidelines in common areas (office space). There was an incident when I had very limited time and there was an additional lock placed onto my unit. When I brought it to staffs awareness, they removed it quickly. That would have made the experience a 5 star.
amanda w | Overall Experiencethanks. have goodday.
baeksoo e | Overall ExperienceI was given a great deal on the unit. However, it was a bit small for our needs.. even tho it was recommended based on the info we gave him. It seemed fairly dim and the air was poorly circulated. I would appreciate having a booking system and not based on first come first served as it was difficult to make plans in advance before our move in. Easy access to unit and friendly staff.
jackie d | Overall ExperienceOur storage unit was infested with rat feces and urine. Half of the things in our unit were ruined. The majority of the things were given to us from my dad and my Aunts estates after they passed away, so they were very sentimental to us. We were even told that there was a rat problem, from the employee. So they knew about it and never contacted any customers about the issue. We also know a few other people who store things there that had thousands of dollars stolen from there. We did not have insurance so we got no compensation for anything. Between us and our son we had 4 storage spaces there. We have only one unit left to clean out and we will never return there. We will be looking for storage elsewhere. We were given recommendations from people on Facebook who have also had issues with your storage facilities.
tina w | Overall ExperienceDeepak turned what could have been a very stressful situation into an easy and clear process. We truly thank him for his professionalism and friendly manner!
Selina P | First ImpressionsOur one unit #145 was wet. It was on an outside wall (2 sides) and as a result all boxes up against that wall were wet and moldy. Our second unit #140 did not have this issue and all contents were dry and mold free.
MACADAMS L | Overall ExperienceUnfortunately because of the some family health issues it took us a lot longer to be able to clean out our unit than we hoped. I believe it was about a year ago, may have been longer now. There were some break ins and stuff stolen from a few people’s lockers. (One happened to be our friend) Our one friend found paper left in his locker that had other unit numbers written on it and what kind of contents was inside. Our unit number was on this sheet and I’m not sure how they found out but they knew almost everything that was in our unit. Our unit was mostly keepsakes and a bike and a fan on the top but it also had electronics under all that stuff. Thankfully none of our stuff was stolen but the fact that they somehow got into our unit without a key is troublesome. The other part that worried me is that after all this happened and uhaul was informed of this and the police were called (all by our friend) uhaul never bothered to call and give us a heads up that we might want to check on our belongings to make sure everything was there. No call. No email. Even though our unit number was on the page and had an inventory of almost everything in our unit. For this reason I won’t be using uhaul storage unless it’s an emergency and I can’t get in anywhere else which is unfortunate because I had been with them for almost 5 years.
Jami Z | Overall ExperiencePerfect
bryan o | First ImpressionsI forgot to ask if there is bathrooms on site and could not find one.
Christina d | First ImpressionsMost was good but I did not appreciate parking a truck in front of my locker
Lana D | Overall ExperienceUnits were robbed including mine yet there was no notice given about the event. Which is just lazy and inconsiderate and poor management. Never use uhaul as a storage facility
Daniel E | Overall ExperienceWhen I moved in they lost key and an item ended up in my storage next day a snow board to be exact and no one else had a key except me and storage place. Someone gave key for access cause theres no way anyone got my key to place a snow board in with my stuff kinda weird and stuff was gone through like suitcaes opens and not closed. Otherwise I like the place and price but i wish I had 247 access write off the hop cause its very inconvienent otherwise
Kevin H | Overall ExperienceThe motor on my boat was stolen while in storage. I was called days after the theft. I was told the police were informed of the theft, they were not until I called them. The police were called but by another customer who had experienced a theft of his tools at the same time. The camera footage of the theft was unusable by the police, I was told by police the thief used a swipe card of another customer but everyone denied it. Lucky I had insurance because the folks at uhaul are no help at all. I was told I would be sent the camera footage it was never sent to me .
Robert R | Overall ExperienceThe whole process was simple and easy. Staff was friendly and helped me a lot to choose the right size of the storage and answered all my questions. Manager(Vipin) was very generous and gave me one month free storage which made my day. My overall experience was great.
sahil s | First ImpressionsSo far so good
Diana B | Online Move InMore communication with customers is needed. There were a series of break-ins in RVs at the facility, but U-Haul neglected to advise other RV owners to come and check their unit. As a result, water was allowed in my unit for a month, the floor rotted and the trailer is now a total loss. That is why I no longer need storage. More transparency from management would have allowed me to check in my trailer right away and maybe avoided the total loss. I understand break-ins are not necessarily something you always control, but the subsequent actions are yours. You dropped the ball on that one.
PATRICE D | Overall ExperienceThere was another customer that raced through a the gate and almost hit me in my truck he was in the third lane in from front desk and your awesome alarm picked up that he didn’t punch in and he should get a double warning about his agressive driving habits as well as his pre entry procedures bc it’s a storage facility not a drag strip of he was driving a white ford and it was at about 710 pm on your cameras feel free to call me for more information and I will be stopping in at the front desk to address my concerns
Justin W | First ImpressionsDid not appreciate getting a rental increase after a month!!!! That was wrong!!! I have closed my account/rental. MJ Harris
Steve S | Overall ExperienceI was impressed with the staff, as they answered all my questions and I felt secure in using the facility. The experience left no doubt that I chose the correct facility to store my goods.
harvinder k | Overall ExperienceQuick and easy!
carly h | First ImpressionsMy belongings were stolen from this facility and there’s basically nothing that can be done about it. So dissapointed, upset and out money now.
Terry M | Overall ExperienceSome miscommunication with a staff member led to some confusion when I emptied my unit but overall everything was great.
KIM O | Overall ExperienceUnit light didn’t work, mouse poop, price was $50/mo higher than quoted, they store things by the exit so it’s hard to drive out, everything is an argument, reservations are hard to navigate.
BRIAN W | Overall ExperienceI was well pleased with my moving experience with U-Haul! After hearing so many horror stories about this company I am pleased to report a successful experience from start to finish!
patricia k | Overall ExperienceVery convenient and helpful
DR K | Overall ExperienceI only had the unit for a short time, but the staff was great and friendly. Would definitely use this facility again if I need storage. Linda
Linda C | Overall ExperienceI was delighted with the courteous, efficient service provided by Vipin in regards to my storage unit at U-Haul in Abbotsford, BC.
patricia k | First ImpressionsMy move in date should be changed as my unit needed to be cleaned. It will not be cleaned until the 23 rd; so my move in date should be changed to the 24th. Thank you.
Steve S | First ImpressionsI receive emails regularly from this facility, but am unable to respond via email or emails go unanswered. Why have email communication if it’s not 2-way?
JOHN V | Overall ExperienceOverall good
Scott L | Overall ExperienceAll in all a very positive experiencee
Ronald W | Overall ExperienceExcellent service despite it being the end of the day.
LORRAINE S | First ImpressionsDid not get the deal was given when i rented truck online, i should have received first months free as offered . And the lock was 11.95$ on the website im told she was charged 100+ which is unreal.
Katharine L | First ImpressionsOur unit had a break in, but staff was very efficient and supportive which we greatly appreciated
JOHN F | Overall ExperienceFound this very convenient.
Carl T | Overall ExperienceTwo lockers rented recently over two weekends and both staff members who assisted us were really efficient, helpful and friendly! Great experience for us.
Spencer G | Overall ExperienceHave to say that the staff was very helpful. happy with my experience. Would recommend. Also, it's great you're doing these surveys and it shows you care
Anthony L | Overall ExperienceIt took 45 mins for my moving van to access the yard and my unit due to malfunctioning access card, keys & cars blocking the way. Moving van cost me $180/hr. These issues cost me $135.
Yvonne J | First ImpressionsThe only complaint I had was the rate increase partway through my rental period. Otherwise it was a good experience
Christopher F | Overall ExperienceBig thanks to U-Haul in Barrier (Shane) and staff in Abbotsford. Made my move so much easier.
Daphne S | First Impressionsno comments
Larry M | Overall ExperienceGood service a little bit expensive though
Morgen M | Overall ExperienceGreat customer service! Thank you
arlyn e | First ImpressionsJayden is absolutely amazing!! He gave us the upmost customer service
angie s | First ImpressionsGabrielle, went over and above to HELP us. She was able to answer call and other customers while we dealt with getting our trailer secured. Extremely helpful and patient. Kevin and Catherine
Kevin M | First ImpressionsWas very pleased with the services.
Sarah H | Overall ExperienceFacility was clean and well lit. A ramp at the loading area would have been useful.
Shauna R | First ImpressionsGREAT SERVICE NICE CLEAN CONTAINERS
Margaret C | Overall ExperienceWill highly recommend the Hazelwood U-Haul to others: professional, friendly and super clean.
Jack D | Overall ExperienceFacility was clean and up to date. New manager was great to deal with and accommodating. Considering the reputation of Uhaul as a company, everything exceeded my expectations.
Robert M | First ImpressionsBest staff ever! So helpful and kind.
Flo K | Overall ExperienceStaff were friendly, helpful & courteous. Would highly recommend. Robin, the manager - excellent people skills & professional.
Bryan L | Overall ExperienceEveryone was very helpful and friendly I would definitely use this facility and recommend it to others again a At a very stressful time this was a very happy place
Ron J | Overall ExperienceVery pleasant staff. very clean washroom Only drawback - sometimes difficult to reach by phone - the phone line was very busy.
SHARON L | Overall ExperienceThe office agent had a lot of attitude and kept calling me "honey", the units were very moldy and musty. She has the audacity to say, "All the units smell the same." Are you proud of that? Just say No
Lisa R | Overall ExperienceThe staff was friendly and very helpful.
Jamie B | First ImpressionsAbsolutely awesome experience. Very, very clean facility. Wonderful, helpful staff. Thank you.
Bernard P | Overall ExperienceThe service at the Abbotsford U-Haul more than exceeded expectations. Robin in particular was absolutely phenomenal and delivered above and beyond no matter how much she was handling! Thank you!
alex s | Overall ExperienceGood experience. Staff friendly and helpful. Liked the email notice when getting close to end of month.
barbara t | Overall ExperienceThe employee was way too busy. I had to wait nearly an hour just to pay for a storage unit. The delay was caused by a couple having trouble renting a can. Your employee wad impressive as she multita
Gregory B | First ImpressionsAll of the U-Haul employee's were friendly and very helpful to me while I stayed there couldn't ask for better service.
Ken C | Overall ExperienceA lot of dust and dirt blew into the unit itself even though the door was down and secure.
Marilyn M | Overall ExperienceGood people enough said
Sambedo J | First ImpressionsStaff are excellent! Lighting near storage could be better. Washroom is always clean!
Koya A | Overall ExperienceExcellent experience!
Ian P | Overall ExperienceThe customer service Rep Rebecka was fantastic! She truly went above and beyond exceeding all expectations! By far the BEST Uhaul experience i have ever had! Will be highly recommending this location!
Sherri G | Overall ExperienceThe staff are friendly and courteous the units are old and could use some cleaning and painting
Bernhard B | First ImpressionsThank you
Jackie T | Overall ExperienceLove how friendly and helpful the staff Is! I am sticking with u-haul I'm just switching locations☺
ELIZABETH P | Overall ExperienceIt was a good experience except you need to train your people on your computer programs better takes up to much time to do paperwork Has to be a better way
JOSEPH J | Overall ExperienceStaff were very friendly and helpful and the site was very convenient for us
marc z | Overall ExperienceHaving been broken into sometime prior to Nov 19 (ABBYPD File# 18-51255) not happy. U-Haul should check their policy or procedure on how and when do storage lockers get secure door locking mechanisms.
GREGORY C | Overall ExperienceSet up a unit to rent and was unable to get to it via a car accident, The staff was was great and fully refunded my payment forthright month! Thanks!!!!!
jeff s | Overall Experiencetook forever to do paperwork. Either the staff didn't know how to use the system or the system didn't work right but it shouldn't take 30 mins. pod not ready when we wanted to pick it up.
Sandra A | Overall ExperienceWere not notified of a pickup time but apparently this was the fault of the Kitchener U-Haul where we had sent our goods from.
ben w | Overall ExperienceStaff was very friendly
Adnan Q | Overall ExperienceU haul system was down. Self checkin would not work. Line up of people all waiting. Got so mad that we left. My credit card better not have a charge on it.....
pauline h | ReservationBecky was amazing in helping us with our storage needs! Thank you Becky :) Cheers
KELLY P | Overall ExperienceAwesome
Megan P | Overall ExperienceI wouldnt recommend uhual. I did not give authorization to debit my account for fees which i should have been billed for. Uhual stored my visa debit information and fraudulently debited my account.
CORRINIA K | Overall ExperienceAlot of mix up and expensive I was charged too much money for use of 1ton truck, nly used to go and.leave Aldergrove and was charged $35.00 Reserved storage, confirmed two days later and hectic
Jacqueline M | ReservationStaff was very friendly and helpful
melissa w | Overall ExperienceBummed it cost extra to get access beyond normal business hours, and that there was some company-wide rule about not having lights within units.
BENJAMIN J | Overall ExperienceStaff was super helpful.
melissa w | Overall ExperienceWe have used this storage twice 👍
PETER Z | Overall ExperienceEntrance Gate did not work sometimes. My 24 hours’ access could not be used. So I purchased 24 hours access but dare did not use it worrying if the gate did not work. Others were excellent.
JEFF C | Overall ExperienceThank you for making our unexpected "last minute" move out so pleasant and seamless. Great customer service!
LIZBETH W | Overall ExperienceWonderful.
DESTINEE J | Overall ExperienceAwesome service very friendly 😊
melanie r | Overall ExperienceWe had to pay for the entire month when we only used the facility for ten days(after the first month)told that each facility can pro rate.why is there no consistency between locations?
AMY L | Overall ExperienceWonderful!
DESTINEE J | Overall ExperienceWe had a few glitches regarding cancelling my automatic payment. Hopefully it’s solved now. Cindy the current manager and Rosie and Ivor the previous manager were/are wonder people. Kind and caring.
MARIAN G | Overall ExperienceI will be a happy returning customer at this location. Great staff
Andre R | Overall Experienceno comments
WAYNE E | Overall ExperienceCindy is an awesome manager. VERY helpful & went out of her way. Good asset to you guys. Cheers
DANIEL D | Overall ExperienceHazelwood Ave facility Mgr is very good. Lights burned out in hall by my unit. Having hall lights on 10 min timer is extremely unsafe. Every 10 min I was left in the dark. Safety hazard. Liability.
WANDA N | Overall Experience