The guy working the counter was awesome. I was "that guy". Showed up with 5 min to spare, he had customers so didn't get to me till after closing. Without batting a eye he gave me top notch service, I doubt I could say I'd do the same. He was also there for drop and as I was waiting for the lady at the desk he appeared ready to help get me moving along quickly again. The lady at the desk was kind as well. Great staff well done.
CHARLES F.
Customer Reviews for U-Haul Moving & Storage of Abbotsford
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Due to covid i did not work for almost a year this uhaul was very. Understanding and helpful with getting mw back on track and moved out always super friendly
stephanie d. | Overall Experience2nd time usinf facility excellent service and unit
ken b. | Overall ExperienceWe did not leave the facility, but merely moved to a larger storage unit.
SPECIAL OLYMPICS BC A. | Overall ExperienceOur moving experience was fantastic and the staff was very helpful. When they noticed that we were moving some items, by hand, they informed us that we could use the on-site dollies.
SPECIAL OLYMPICS BC A. | First ImpressionsHad trouble parking initially because of the many trailers beside the big shop and which blocked RV71. Got it solved after a staff member moved 2 or 3 trailers. I called ahead to ask that our vehicle be accessible on Feb. 22nd and it was. There were no trailers blocking access like before. Pick up was easy and closing out our storage agreement was easy too.
Neil C. | Overall ExperienceFriendliest staff I've met. I would still be there but moving to Coquitlam. Thank you
Glenn Richard R. | Overall ExperienceMoved out December 5 2020
Kevin Lee M. | Overall ExperienceStaff were great , very helpful!
PAMELA C. | Online Move InThank you. It worked good for me while the house was under construction.
Ronald p. | Overall Experienceservice girl was friendly and pleasure to do buisness with
CALVIN EDWARD M. | First ImpressionsU-Haul did a good job insuring that the lockers were secure and that no one could break into them. I wish the light would work in the room though. It was good that there was a washroom there but the soap dispenser was empty and had fallen off the wall. The garbage can needed emptying often. I never felt good with the lockers being made of wood. Anyone could move all their stuff out then later, walk in from the street and start a real barn burner without anyone knowing who did it. My previous storage areas were made of concrete brick or metal. This was the sole reason for my response of 'no' to question 6 above; otherwise it would be yes. My main reason for moving out was that I graduated to a 5' X 10' area. Thank you.
Douglas C. | Overall ExperienceExcellent service on first day there - friendly, helpful young gal who has worked there for just a couple months
Maxine B. | First ImpressionsShould get my money back for what I paid up until. Too expensive. Little Service.
stuart d. | Overall ExperienceSite for parking our jeep was just big enough to park, however there were 3 , 2-wheel rental trailers very close that had to be moved so we would have roon to back into our rental spot - #71. My husband and I moved a couple of trailers at the direction of a staff on a fork lift, who then moved the largest one which was too heavy for 2 peole to move,. IH was very helpful, but it took considerably longer for us to park, remove the battery and store our jeep..Therefire, we gave an average rating.
Neil C. | First ImpressionsThese units smell kind of musty and are older. I am concerned about the dampness. But its what we had scheduled. I would search for a more modern similar storage and compare costs before choosing this one again. Everything else was fine.
Roy V. | Online Move InOn one of my visits, I needed info. on Truck rental & the young female employee at the desk was not helpful, lacked the knowledge and did not even make an attempt to provide information.
shane azard a. | Overall ExperienceI would not recommend your Uhaul location, your manager Vipin your regional manager Horace our your company to a person I did not like. Your company needs a dramatic overhaul. Follow up is non existent when overcharging occurs and that seems encouraged by Phoenix, Arizona who alone,I have been told, can authorize an adjustment.
Paul B. | Overall ExperienceCustomer service is everything to me and the young women who works there is very rude, not only to me but also the person on the phone! Since this day my other daughter told me she mover her stuff from there because of the same young women and my husband tells me she way very rude to him as well! We will be moving our stuff out ASAP to a different facility!
DAWN S. | Overall Experiencegood service
ken b. | First Impressionsmanager there is very flexible and helpful
Benny S. | First ImpressionsGreat service and friendly accomodating people! Modern and clean facility. I would recommend them anytime.
walter h. | Overall ExperienceThe staff at U Haul were professional, courteous and friendly. The facilities were well maintained. I would highly recommend this facility to my family and friends.
linda t. | Overall ExperienceI was very impressed with the staff and facility. The manager was helpful and was available for my questions regarding room and price. He accommodated in anyway we needed. I felt safe leaving my belongings there. Very well maintained. I would recommend this facility to anyone who needs to store their belongings.
harvinder kaur b. | Overall ExperienceStaff could have been a little more aware of the BC covid guidelines in common areas (office space). There was an incident when I had very limited time and there was an additional lock placed onto my unit. When I brought it to staffs awareness, they removed it quickly. That would have made the experience a 5 star.
amanda wylli d. | Overall Experiencethanks. have goodday.
baeksoo e. | Overall ExperienceI was given a great deal on the unit. However, it was a bit small for our needs.. even tho it was recommended based on the info we gave him. It seemed fairly dim and the air was poorly circulated. I would appreciate having a booking system and not based on first come first served as it was difficult to make plans in advance before our move in. Easy access to unit and friendly staff.
jackie d. | Overall ExperienceOur storage unit was infested with rat feces and urine. Half of the things in our unit were ruined. The majority of the things were given to us from my dad and my Aunts estates after they passed away, so they were very sentimental to us. We were even told that there was a rat problem, from the employee. So they knew about it and never contacted any customers about the issue. We also know a few other people who store things there that had thousands of dollars stolen from there. We did not have insurance so we got no compensation for anything. Between us and our son we had 4 storage spaces there. We have only one unit left to clean out and we will never return there. We will be looking for storage elsewhere. We were given recommendations from people on Facebook who have also had issues with your storage facilities.
tina w. | Overall ExperienceDeepak turned what could have been a very stressful situation into an easy and clear process. We truly thank him for his professionalism and friendly manner!
SHAWN C. | First ImpressionsOur one unit #145 was wet. It was on an outside wall (2 sides) and as a result all boxes up against that wall were wet and moldy. Our second unit #140 did not have this issue and all contents were dry and mold free.
MACADAMS L. | Overall ExperienceUnfortunately because of the some family health issues it took us a lot longer to be able to clean out our unit than we hoped. I believe it was about a year ago, may have been longer now. There were some break ins and stuff stolen from a few people’s lockers. (One happened to be our friend) Our one friend found paper left in his locker that had other unit numbers written on it and what kind of contents was inside. Our unit number was on this sheet and I’m not sure how they found out but they knew almost everything that was in our unit. Our unit was mostly keepsakes and a bike and a fan on the top but it also had electronics under all that stuff. Thankfully none of our stuff was stolen but the fact that they somehow got into our unit without a key is troublesome. The other part that worried me is that after all this happened and uhaul was informed of this and the police were called (all by our friend) uhaul never bothered to call and give us a heads up that we might want to check on our belongings to make sure everything was there. No call. No email. Even though our unit number was on the page and had an inventory of almost everything in our unit. For this reason I won’t be using uhaul storage unless it’s an emergency and I can’t get in anywhere else which is unfortunate because I had been with them for almost 5 years.
Jami Z. | Overall ExperiencePerfect
bryan o. | First ImpressionsI forgot to ask if there is bathrooms on site and could not find one.
Christina dawn b. | First ImpressionsMost was good but I did not appreciate parking a truck in front of my locker
Lana D. | Overall ExperienceUnits were robbed including mine yet there was no notice given about the event. Which is just lazy and inconsiderate and poor management. Never use uhaul as a storage facility
Daniel E. | Overall ExperienceWhen I moved in they lost key and an item ended up in my storage next day a snow board to be exact and no one else had a key except me and storage place. Someone gave key for access cause theres no way anyone got my key to place a snow board in with my stuff kinda weird and stuff was gone through like suitcaes opens and not closed. Otherwise I like the place and price but i wish I had 247 access write off the hop cause its very inconvienent otherwise
Kevin H. | Overall ExperienceThe motor on my boat was stolen while in storage. I was called days after the theft. I was told the police were informed of the theft, they were not until I called them. The police were called but by another customer who had experienced a theft of his tools at the same time. The camera footage of the theft was unusable by the police, I was told by police the thief used a swipe card of another customer but everyone denied it. Lucky I had insurance because the folks at uhaul are no help at all. I was told I would be sent the camera footage it was never sent to me .
Robert R. | Overall ExperienceThe whole process was simple and easy. Staff was friendly and helped me a lot to choose the right size of the storage and answered all my questions. Manager(Vipin) was very generous and gave me one month free storage which made my day. My overall experience was great.
sahil s. | First ImpressionsSo far so good
Diana B. | Online Move InMore communication with customers is needed. There were a series of break-ins in RVs at the facility, but U-Haul neglected to advise other RV owners to come and check their unit. As a result, water was allowed in my unit for a month, the floor rotted and the trailer is now a total loss. That is why I no longer need storage. More transparency from management would have allowed me to check in my trailer right away and maybe avoided the total loss. I understand break-ins are not necessarily something you always control, but the subsequent actions are yours. You dropped the ball on that one.
PATRICE D. | Overall ExperienceThere was another customer that raced through a the gate and almost hit me in my truck he was in the third lane in from front desk and your awesome alarm picked up that he didn’t punch in and he should get a double warning about his agressive driving habits as well as his pre entry procedures bc it’s a storage facility not a drag strip of he was driving a white ford and it was at about 710 pm on your cameras feel free to call me for more information and I will be stopping in at the front desk to address my concerns
Justin W. | First ImpressionsDid not appreciate getting a rental increase after a month!!!! That was wrong!!! I have closed my account/rental. MJ Harris
Maureen Judith H. | Overall ExperienceI was impressed with the staff, as they answered all my questions and I felt secure in using the facility. The experience left no doubt that I chose the correct facility to store my goods.
harvinder kaur b. | Overall ExperienceQuick and easy!
carly h. | First ImpressionsMy belongings were stolen from this facility and there’s basically nothing that can be done about it. So dissapointed, upset and out money now.
Terry M. | Overall ExperienceSome miscommunication with a staff member led to some confusion when I emptied my unit but overall everything was great.
KIM O. | Overall ExperienceUnit light didn’t work, mouse poop, price was $50/mo higher than quoted, they store things by the exit so it’s hard to drive out, everything is an argument, reservations are hard to navigate.
BRIAN W. | Overall ExperienceI was well pleased with my moving experience with U-Haul! After hearing so many horror stories about this company I am pleased to report a successful experience from start to finish!
patricia k. | Overall ExperienceVery convenient and helpful
DR KIT NAWROT I. | Overall ExperienceI only had the unit for a short time, but the staff was great and friendly. Would definitely use this facility again if I need storage. Linda
Linda C. | Overall ExperienceI was delighted with the courteous, efficient service provided by Vipin in regards to my storage unit at U-Haul in Abbotsford, BC.
patricia k. | First ImpressionsMy move in date should be changed as my unit needed to be cleaned. It will not be cleaned until the 23 rd; so my move in date should be changed to the 24th. Thank you.
Maureen Judith H. | First ImpressionsI receive emails regularly from this facility, but am unable to respond via email or emails go unanswered. Why have email communication if it’s not 2-way?
JOHN V. | Overall ExperienceOverall good
Scott L. | Overall ExperienceAll in all a very positive experiencee
blair w. | Overall ExperienceExcellent service despite it being the end of the day.
LORRAINE S. | First ImpressionsDid not get the deal was given when i rented truck online, i should have received first months free as offered . And the lock was 11.95$ on the website im told she was charged 100+ which is unreal.
Katharine L. | First ImpressionsOur unit had a break in, but staff was very efficient and supportive which we greatly appreciated
JOHN F. | Overall ExperienceFound this very convenient.
Carl T. | Overall ExperienceTwo lockers rented recently over two weekends and both staff members who assisted us were really efficient, helpful and friendly! Great experience for us.
Spencer G. | Overall ExperienceHave to say that the staff was very helpful. happy with my experience. Would recommend. Also, it's great you're doing these surveys and it shows you care
Anthony L. | Overall ExperienceIt took 45 mins for my moving van to access the yard and my unit due to malfunctioning access card, keys & cars blocking the way. Moving van cost me $180/hr. These issues cost me $135.
Yvonne J. | First ImpressionsThe only complaint I had was the rate increase partway through my rental period. Otherwise it was a good experience
Christopher F. | Overall ExperienceBig thanks to U-Haul in Barrier (Shane) and staff in Abbotsford. Made my move so much easier.
Daphne S. | First Impressionsno comments
Larry M. | Overall ExperienceGood service a little bit expensive though
Morgen M. | Overall ExperienceGreat customer service! Thank you
arlyn e. | First ImpressionsJayden is absolutely amazing!! He gave us the upmost customer service
angie s. | First ImpressionsGabrielle, went over and above to HELP us. She was able to answer call and other customers while we dealt with getting our trailer secured. Extremely helpful and patient. Kevin and Catherine
Kevin M. | First ImpressionsWas very pleased with the services.
Sarah H. | Overall ExperienceFacility was clean and well lit. A ramp at the loading area would have been useful.
Shauna R. | First ImpressionsGREAT SERVICE NICE CLEAN CONTAINERS
Margaret C. | Overall ExperienceWill highly recommend the Hazelwood U-Haul to others: professional, friendly and super clean.
Jack Digby T. | Overall ExperienceFacility was clean and up to date. New manager was great to deal with and accommodating. Considering the reputation of Uhaul as a company, everything exceeded my expectations.
boa- f. | First ImpressionsBest staff ever! So helpful and kind.
Flo K. | Overall ExperienceStaff were friendly, helpful & courteous. Would highly recommend. Robin, the manager - excellent people skills & professional.
Bryan L. | Overall ExperienceEveryone was very helpful and friendly I would definitely use this facility and recommend it to others again a At a very stressful time this was a very happy place
Ron J. | Overall ExperienceVery pleasant staff. very clean washroom Only drawback - sometimes difficult to reach by phone - the phone line was very busy.
SHARON LOUISE F. | Overall ExperienceThe office agent had a lot of attitude and kept calling me "honey", the units were very moldy and musty. She has the audacity to say, "All the units smell the same." Are you proud of that? Just say No
Lisa R. | Overall ExperienceThe staff was friendly and very helpful.
Jamie B. | First ImpressionsAbsolutely awesome experience. Very, very clean facility. Wonderful, helpful staff. Thank you.
Bernard P. | Overall ExperienceThe service at the Abbotsford U-Haul more than exceeded expectations. Robin in particular was absolutely phenomenal and delivered above and beyond no matter how much she was handling! Thank you!
alex s. | Overall ExperienceGood experience. Staff friendly and helpful. Liked the email notice when getting close to end of month.
barbara t. | Overall ExperienceThe employee was way too busy. I had to wait nearly an hour just to pay for a storage unit. The delay was caused by a couple having trouble renting a can. Your employee wad impressive as she multita
Gregory B. | First ImpressionsAll of the U-Haul employee's were friendly and very helpful to me while I stayed there couldn't ask for better service.
Ken C. | Overall ExperienceA lot of dust and dirt blew into the unit itself even though the door was down and secure.
Marilyn M. | Overall ExperienceGood people enough said
Sambedo J. | First ImpressionsStaff are excellent! Lighting near storage could be better. Washroom is always clean!
Koya A. | Overall ExperienceExcellent experience!
Ian P. | Overall ExperienceThe customer service Rep Rebecka was fantastic! She truly went above and beyond exceeding all expectations! By far the BEST Uhaul experience i have ever had! Will be highly recommending this location!
Sherri G. | Overall ExperienceThe staff are friendly and courteous the units are old and could use some cleaning and painting
Bernhard B. | First ImpressionsThank you
Jackie T. | Overall ExperienceLove how friendly and helpful the staff Is! I am sticking with u-haul I'm just switching locations☺
ELIZABETH P. | Overall ExperienceIt was a good experience except you need to train your people on your computer programs better takes up to much time to do paperwork Has to be a better way
JOSEPH JOHN PAUL T. | Overall ExperienceStaff were very friendly and helpful and the site was very convenient for us
marc z. | Overall ExperienceHaving been broken into sometime prior to Nov 19 (ABBYPD File# 18-51255) not happy. U-Haul should check their policy or procedure on how and when do storage lockers get secure door locking mechanisms.
GREGORY C. | Overall ExperienceSet up a unit to rent and was unable to get to it via a car accident, The staff was was great and fully refunded my payment forthright month! Thanks!!!!!
jeff s. | Overall Experiencetook forever to do paperwork. Either the staff didn't know how to use the system or the system didn't work right but it shouldn't take 30 mins. pod not ready when we wanted to pick it up.
Sandra A. | Overall ExperienceWere not notified of a pickup time but apparently this was the fault of the Kitchener U-Haul where we had sent our goods from.
ben w. | Overall ExperienceStaff was very friendly
Adnan Q. | Overall ExperienceU haul system was down. Self checkin would not work. Line up of people all waiting. Got so mad that we left. My credit card better not have a charge on it.....
pauline h. | ReservationBecky was amazing in helping us with our storage needs! Thank you Becky :) Cheers
KELLY P. | Overall ExperienceAwesome
Megan P. | Overall ExperienceI wouldnt recommend uhual. I did not give authorization to debit my account for fees which i should have been billed for. Uhual stored my visa debit information and fraudulently debited my account.
CORRINIA KRISTA S. | Overall ExperienceAlot of mix up and expensive I was charged too much money for use of 1ton truck, nly used to go and.leave Aldergrove and was charged $35.00 Reserved storage, confirmed two days later and hectic
Jacqueline M. | ReservationStaff was very friendly and helpful
melissa w. | Overall ExperienceBummed it cost extra to get access beyond normal business hours, and that there was some company-wide rule about not having lights within units.
BENJAMIN JOSEPH R. | Overall ExperienceStaff was super helpful.
melissa w. | Overall ExperienceWe have used this storage twice 👍
PETER Z. | Overall ExperienceEntrance Gate did not work sometimes. My 24 hours’ access could not be used. So I purchased 24 hours access but dare did not use it worrying if the gate did not work. Others were excellent.
JEFF CHANGWEON H. | Overall ExperienceThank you for making our unexpected "last minute" move out so pleasant and seamless. Great customer service!
LIZBETH W. | Overall ExperienceWonderful.
DESTINEE JADE C. | Overall ExperienceAwesome service very friendly 😊
melanie r. | Overall ExperienceWe had to pay for the entire month when we only used the facility for ten days(after the first month)told that each facility can pro rate.why is there no consistency between locations?
AMY LURLIENE G. | Overall ExperienceWonderful!
DESTINEE JADE C. | Overall ExperienceWe had a few glitches regarding cancelling my automatic payment. Hopefully it’s solved now. Cindy the current manager and Rosie and Ivor the previous manager were/are wonder people. Kind and caring.
MARIAN G. | Overall ExperienceI will be a happy returning customer at this location. Great staff
Andre R. | Overall Experienceno comments
WAYNE ELDON M. | Overall ExperienceCindy is an awesome manager. VERY helpful & went out of her way. Good asset to you guys. Cheers
DANIEL DAVID H. | Overall ExperienceHazelwood Ave facility Mgr is very good. Lights burned out in hall by my unit. Having hall lights on 10 min timer is extremely unsafe. Every 10 min I was left in the dark. Safety hazard. Liability.
WANDA N. | Overall Experience