Customer Reviews for U-Haul Moving & Storage of Aberdeen

56 reviews

500 N Hwy 281   Aberdeen, SD 57401

(605) 277-4000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(605) 277-4000

500 N Hwy 281
Aberdeen, SD 57401

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brent N. 
Rating:
5.0

Customer did not leave a comment.

LOREN H. 
Rating:
5.0

Customer did not leave a comment.

Gilberto V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

I dealt with two different individuals for this rental. The representative when I picked up and returned the unit was very pleasant and professional. A different individual that I spoke to on the phone on Saturday 11/13 at 3:11pm to extend my rental was very rude and unprofessional. For this I will not recommend nor use this location in the future.

ROBERT H. 
Rating:
1.0

The initial quote I received was not the same has what I paid for when I picked up the truck. Every time I called the price changed and it was way more then what I originally was quoted at. I reserved it for my days and price increase was fine. The day I picked it up was way over what I was quoted at. I would not rent from uhaul again. I also had to pick the truck up over an hour away.

melinda M. 
Rating:
4.0

Whoever at corporate set up the online rental should be ashamed of themselves. It should be simple and quick. I found your online to be abusive as to the way they set things up. Shame on uhaul.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

sally J. 
Rating:
5.0

Excellent customer service, very helpful, and professional.

Aleka M. 
Rating:
5.0

Great experience. The staff was friendly and helpful.

NEIL B. 
Rating:
5.0

Include a driver!

MARIANNE D. 
Rating:
5.0

Customer did not leave a comment.

pat L. 
Rating:
3.0

The phone support mentioned after hrs pickup. It was not available at this option. I would just say consistent information!!! Also maybe know who can do after hrs and not.

BRADLEY S. 
Rating:
2.0

Manager who waited on us was less than helpful. Training in customer service would benefit the organization. Example: I wanted to purchase wardrobe boxes. The manager, sat at the counter, and said "They are over there" with a head nod. Not being familiar with the store, I walked in the direction and had to ask more questions. The manager never got off his seat. My husband when back the later in the day to purchase more boxes. The size he wanted were not available, so he asked if he could use the desk phone to make a local call. The manager said, "That's not what the phone is for, no" Being in a customer service industry myself, I know how important repeat customers are and the need to meet the customer's needs.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Lauren A. 
Rating:
5.0

Customer did not leave a comment.

LEA H. 
Rating:
5.0

Customer did not leave a comment.

HARVEY S. 
Rating:
5.0

Have equipment placed so it's not so far out of our way--we had to travel more than 200 miles out of our way to pick it up.

kent K. 
Rating:
5.0

very convenient location, fast rental, equipment in good order. staff helpful.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

DARIN E. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

Ken V. 
Rating:
5.0

It was confusing! I almost just dropped the keys off, before I saw there had to be an official way of doing it, with a lot of photos. I think this should be communicated to the customer beforehand, just so they don't mistakenly just leave it.

Traci V. 
Rating:
4.0

I have not received any confirmation that I dropped the trailer off. It was going to be sent to my phone. I will keep this survey as proof.

GARY JAMES D. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Make the main entrance more obvious. I pulled up to the wrong door. I was told that the signs would have led me to it, but I never saw the signs. Also, I was told that I would receive a receipt via email, but I haven't seen one yet, nearly 24 hrs later.

James G. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
3.0

Customer did not leave a comment.

Misty F. 
Rating:
5.0

Friendly and great service!

MICHAEL P. 
Rating:
3.0

Still waiting for the reciept since it was different than orriginally stated, with the extra mileage and insurance and fuel charge. We stopped and filled 2 blocks away from site and filled to what the pickup order said and still charged extra. Way more than what the gas was at the pumps.

Clarence T. 
Rating:
4.0

Maintenance of the truck could be better. The brakes seized up twice during my use. One of the wheels had a definite "thumping noise esp at highway speeds.

LYNN L. 
Rating:
5.0

Customer did not leave a comment.

AMY T. 
Rating:
4.0

Maintain having great help and personal people , The guy in Aberdeen was great and a very hard worker

DOUG R. 
Rating:
5.0

Customer did not leave a comment.

Jay O. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
4.0

This was not my requested location, which would have been fine, except no one told me the pick-up location was changed. Fortunately, I called a couple days prior and was informed by a very rude man that his location would not be where I was picking up the vehicle. He did redirect me to the proper one.

James T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

The truck was not clean when I picked it up.

Daniel S. 
Rating:
5.0

This was the absolute best experience I have ever had with any self moving company, let alone U-Haul. I would definitely use this location again and certainly recommend it to anyone I knew who needed the service.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

DANNIE F. 
Rating:
5.0

Was waiting for me and very respectful...

David S. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
2.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

I was told to just drop it off, there was no paperwork so I didn't encounter anyone. I'm old school and like to have someone confirm that I dropped off what I rented. It was almost too easy.

BARRY C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Uhaul is extremely reliable and helpful through the many years I've been using your equipment. Always great customer service and never once had any problems. Thanks.

RANDY B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

The directions for the lock were very unclear, I thought there was a box, and the lock was actually on the truck. The dolly and the pads were not in the truck which was a real inconvenience for our move. Everything worked out, and we will definitely use this location again. I understand you are just getting it up and running and there are still some things to work out.

Al L. 
Rating:
5.0

Staff was excellent and extremely helpful.

BRETT D. 
Rating:
5.0

Customer did not leave a comment.

William M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top