Customer Reviews for U-Haul Moving & Storage of Addison

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Addison

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Misty S.
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Customer did not leave a comment.

NOSSON M.
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more rep behind the counter

HOWARD RICHARD B.
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The Carrollton TX store (Marsh and Belt Line) far exceeded expectations. They have an extraordinary choice of inventory to meet your exact need. The online reservation and check-in process is very easy, with the exception of difficulty loading a driver's license photo from an iPad. The store was clean, socially distanced and efficient. Particularly my agent, Miguel Santiago, checked me in, explained the trailering process and hooked up the the trailer in a very short period of time. Checking in, Hailey Young was there immediately to unhook the trailer and scan the information needed to close the contract. I was literally in and out in 5 minutes on return. Great pricing, great inventory selection, great staff, great location. Thank you U-Haul for being a valued neighborhood business!

WESTCHESTER I. | First Impressions |
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Not new, have had a storage facility at UHaul for several years.

Diego V. | Overall Experience |
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Y'all helped us with our storage needs! Very much appreciated. Our only issue was that for the big room, there was a beam running through it, and we were not notified of that before paying and accessing. That can make a huge difference in what you can store in there, so you should definitely let customers know beforehand of any obstacles in their storage unit!

Ronald A.
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Customer did not leave a comment.

DONNA S.
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Customer did not leave a comment.

Stuart S.
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Vehicle drop off took less than one minute. Personnel were helpful and friendly.

Anntonia L.
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Customer did not leave a comment.

BRADLEY K.
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Customer did not leave a comment.

Juan P.
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Individual in charge of returning equipment was professional and efficient. Really completed the whole rental process on a positive note. 5 star employee.

JONATHAN F.
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Customer did not leave a comment.

Michael J.
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No, the representative Josia was great!! Thank you.

James R.
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Customer did not leave a comment.

JESUS F.
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There was one shortcoming. The individual who hooked up the trailer specifically told me everything was okay. I thanked him and drove. I was then pulled over by a police officer in Waco. He pulled me over because the right/passenger brake light was out on the trailer. I showed the officer the brake light on my vehicle and it was functional. He gave me a warning and said I should go to the nearest Uhaul retail store and have them fix it. I do remember the individual who hooked up the trailer was plugging and unplugging different connectors for the lights. I assumed all was okay when I specifically asked him if the lights were all okay and replied '... your lights all work.' I'm sorry but this could have been disastrous not to mention getting the warning. This should be addressed immediately and I think I should be contacted for an apology. Best regards, Great Service but unsatisfied customer!

Gregory P. | Overall Experience |
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Customer did not leave a comment.

GREGORY P.
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Customer did not leave a comment.

SANDRA IBELIS M.
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Very good customer service!

Annie T.
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Awesome job everyone, keep up the great work

ryan S.
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Customer did not leave a comment.

EDWARD P.
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Truck engine light was on, front end needs work along with the brakes. Felt like a wrestling match to keep the truck in my lane and when i had to hit the brakes hard due to traffic the truck went last and right continuously until I stopped

Darren W.
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Customer did not leave a comment.

Cory W.
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Customer did not leave a comment.

ROBERT J.
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Customer did not leave a comment.

Luis L.
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Customer did not leave a comment.

CRISTON B.
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Customer did not leave a comment.

STACY G.
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I was very late picking up the truck. The staff was very east to work with.

Kelly F.
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Customer did not leave a comment.

GILBERT G.
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did not enter. looked tired from exterior. checkout was very fast though no paperwork or receipt issued at time of turning the vehicle in, which was mildly disconcerting. A system similar to an auto rental and an immediate receipt would be helpful.

LAQUEEDA B.
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Customer did not leave a comment.

Rosario J.
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Have more vans.. second time I needed one and not one available..

Orlando T.
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Customer did not leave a comment.

Roberto C.
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Have to say u haul has gone down hill. I will never rent again from you all. In fact as we drove by Ryder, I thought to myself... should have looked at this company. Customer service stunk. However truck did its job.

Brittney C.
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From start to finish it was issues

Carol P.
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Customer did not leave a comment.

PEDRO G.
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A rep from the Richardson site reserved a trailer for me from the Addison site

Kaleb G.
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I was disappointed in the staff at this location. There were 3 employees behind the counter. The young gentleman was helping another customer and the two ladies were ignoring us and gossiping in very unprofessional and inappropriate language. When we were finally helped, the lady was very rude and even stopped in the middle of checking us out to start talking to the second lady again and even used foul language right in from of us. Customers are not priority with these two ladies. The young gentleman then took over helping us and was polite and helpful.

Ayman A.
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Customer did not leave a comment.

Clark H.
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Loved the drop & go service. Good signage to equipment return area. No need to go to the counter. Quick email confirmation.

James M.
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Thought it was an online/no contact rental.... but, had to go inside to get keys.... all four tires were low, had to wait for them to air up... took me almost 30 minutes to pick up. When I returned the vehicle, I pulled into a parking spot as online instructions stated... but then employee told me no... I must pull in line ... she said the online return of vehicle is only for after hours... your website does not say that.

Kevin H.
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Customer did not leave a comment.

KONRAD B.
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Excellent service, equipment as promised and perfect for my needs. Great customer service and a quick no hassle return.

Ashley F.
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Customer did not leave a comment.

Candice T.
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Customer did not leave a comment.

Chad O.
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Customer did not leave a comment.

Lateefah G.
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Thu N.
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Edward P.
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Customer did not leave a comment.

Peter T. | Overall Experience |
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Customer did not leave a comment.

Creston C.
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Customer did not leave a comment.

Cory D.
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Customer did not leave a comment.

YOMAR C.
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Clean the windshield properly before of any rental.

RACHEL M.
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The man who checked us out was incredibly nice but we had issues with the contract when dropping off. I believe it was computer issues (so the man said at the drop off location) but it's unnerving dropping off a uhaul that “contract number doesn't exist” The uhal was also dirty on the inside, food wrappers and food, etc. I do understand that systems go down but knowing that my contract was typed up without being logged into the system and all of the charges not being explained makes me feel uneasy about the entire situation.

Ikea M.
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I was missing items that I rented and no one was helpful. It was a frustrating event.

Christian S.
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Customer did not leave a comment.

DARRELL R.
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Customer did not leave a comment.

Ryan R. | First Impressions |
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Customer did not leave a comment.

tammy b. | Overall Experience |
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Customer did not leave a comment.

Oria A.
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they took good care of me as well as my belongings

TRACY F. | Overall Experience |
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Clean facility and friendly and helpful staff.

Ron S. | Overall Experience |
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Customer did not leave a comment.

Bill K.
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GREAT SERVICE

Kayla B.
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Customer did not leave a comment.

HOON L.
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Good location

JEFFREY K.
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Customer did not leave a comment.

DAVID L.
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We departed for Amarillo 10/8/2020 from Carrollton approx. 6pm. We made a quick stop to grab dinner where we noticed a tire was low. I stopped at a station to put enough air to make it to U-Haul Moving & Storage of Lewisville. I pulled right into the trailer return area and was greeted by Carl. He immediately asked if i was having issues with the rental where I directed him to the low tire. Carl took immediate action of replacing the tire with less than 15 minute turn around. I couldn't express my gratitude enough to Carl. His response of taking complete ownership of my predicament and getting me back on the road for my 6 hour drive was appreciated beyond words. Appreciate your time. UHaul customer for life.

JAMES M. | First Impressions |
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This facility is clean and secure. Access hours are convenient and you can purchase 24 hour access for a little more $$$.

David J.
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Customer did not leave a comment.

Charita R.
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Customer did not leave a comment.

John B.
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Best Uhaul experience I've ever had. The staff were friendly, efficient, knowledgeable. Highly recommend this location.

WILLIAM D.
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Customer did not leave a comment.

Roland P.
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I dont have my final receipt and my refund

Kim A.
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Customer did not leave a comment.

rob D.
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Customer did not leave a comment.

FRANCES M.
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I stage houses as my business and I use UHaul exclusively due to the incredible service and ease of use process for renting.

PETER T.
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Customer did not leave a comment.

Stacy G.
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Customer did not leave a comment.

Reginald T.
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Customer did not leave a comment.

Marty W.
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Line was long to checkout. Attendant spent elongated time on phone explaining pricing options to caller versus attending to those customers standing in line.

Francisco A.
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Customer did not leave a comment.

FREDA P.
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The computers were down and it took a LONG time to get my truck. I was scheduled to pick it up with my Smart phone but it wouldn't work. The man that helped was very patient, friendly and helpful. He kept apologizing because it was taking so long, then a lady helped me finish and she gave me a discount because it was taking so long. The people were WONDERFUL but you system was VERY frustrating. I planned to pick the truck up fast and be back home. I had people waiting to help me move and I had to pay them for standing around. VERY DISAPPOINTED!!

YVETTE J.
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Customer did not leave a comment.

ALIYAH W.
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Customer did not leave a comment.

Donna E.
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Customer did not leave a comment.

Teresa J.
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Customer did not leave a comment.

Jesse G.
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Not everything was explained and had some surprise fees at the end

DANNYLEE L.
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Have more than one person available up front for customer assistance. Make sure all requested items are in truck at pick up.

YUSUF A.
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We had a really negative experience with U-Haul. We reserved a truck and they called us the day before telling us we wouldn't be able to have the truck we needed. Then, they proceeeded to send us to a location where there was no one to give us the U-Haul. We had to pay our movers for 2 hours that we were not at our house trying to get a U-Haul from another location. We will not recommend U-Haul and will not use U-Haul again.

LAQUINTALYN P.
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Donald was very helpful!!!

Daisy E. | First Impressions |
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Miguel was great and super friendly! 😊

DANNYLEE L.
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Customer did not leave a comment.

Raeshara B.
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Customer did not leave a comment.

MICHAEL H.
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Customer did not leave a comment.

MARTHA V.
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Customer did not leave a comment.

Elizabeth R. | Online Move In |
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Customer did not leave a comment.

MARLENE MICHELLE K.
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Customer did not leave a comment.

JAMES G.
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Customer did not leave a comment.

KARL G.
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I was last minute picking up a truck to move and I had to move that day and the guys that helped me were patient and explained everything to me and weren't upset that I was there 5 min before closing

Abel G.
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Awesome!! The men there were on point. They helped me out. Amazing service. I saw how they handled other customers.

PAUL T. | Overall Experience |
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Customer did not leave a comment.

Gary F.
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Customer did not leave a comment.

Christian C.
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Customer did not leave a comment.

Robert T.
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The only downside I had was the interior of the windshield had coke or something in the drivers line of site. While driving into the rising sun it was very difficult to see through the glare. Other than that it was an easy rental and a fair price.

Jason T.
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Much, much better experience than my last visit to the location on Plano Parkway. This location is cleaner, better maintained, and the employees were much friendlier and customer service oriented. I will use this location again even though it is further from my house.

MATTHEW H. W. | Overall Experience |
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14 years, crystal , James and Manuel were great help to me today as I moved out and others through time very helpful as I live 500 miles away

Juan R. | First Impressions |
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Parking at loading area insufficient. Parked cars weren't loading or unloading. Please mark spots as a loading zone only, not parking.

CASSANDRA W.
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Customer did not leave a comment.

Juan R.
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Customer did not leave a comment.

Amber R.
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Customer did not leave a comment.

NIKKIE P.
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Customer did not leave a comment.

SANDRA C.
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Shorter wait time

ANTHONY S.
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Customer did not leave a comment.

CLYDE M. | First Impressions |
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Customer did not leave a comment.

EMMANUEL K.
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Customer did not leave a comment.

GUADALUPE S.
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Great customer service.

Roderick J. | Overall Experience |
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Customer did not leave a comment.

Sharon T. | Overall Experience |
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Customer did not leave a comment.

Ian S. | Overall Experience |
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Customer did not leave a comment.

DANIEL S. | Overall Experience |
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Customer did not leave a comment.

Michael L. | Overall Experience |
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Particularly impressed with the level of customer service at this location. Staff is friendly and well trained. I'll use this location again and recommend to friends.

Sharon N. | Overall Experience |
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Great place to store items. They were kept in perfect condition. No pests. No overheating.

Titiksha V. | First Impressions |
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Customer did not leave a comment.

carol V. | Overall Experience |
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I have moved out because I’ve moved to Houston. I have never seen a nicer storage facility. It was clean, well lighted, well staffed. And the staff was always friendly and helpful - really nice people. It felt very, very safe there. I will really miss it.

kristina r. | Overall Experience |
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This is our third time using this location. The other 2 were excellent experiences. This time was not. We moved in at the start of pandemic and the customer service then was amazing. They helped my daughter during a stressful time. Exactly what I would expect. About 2 months in we encountered problems when we received a late notice on the unit which was set to autopay... according to our bank, Uhaul was attempting to process a payment with an incorrect zipcode so the bank was denying what looked like a fraudulent charge. My bank explained what Uhaul systems were doing wrong and how they could remedy the situation to receive payment. I called Uhaul and explained what they needed to do to fix it. I spent over two hours on hold Through multiple representatives and then was told their systems were down so they couldn’t do anything but to call back. This was the first day (one day late) but they agreed to wave the late fee. Someone from Uhaul called me later that night to say the fee was added back until the situation was resolved. I called the next day to make sure it was fixed and the (different) staff member was rude, insinuating dishonesty on my part, and claimed “unable to wave the late fee” because they had already done so once. So after spending over an hour on hold that day I had multiple late fees, disrespectful customer service, and no real resolution. Ironically when they fixed the zipcode in their system—the one USAA said was the issue and Uhaul personnel denied could possibly be the issue—my payment was magically able to be processed along with late fees. Clean safe facilities but unacceptable customer service. Would be difficult to recommend to other families of college students because of this level of disrespect.

SUNNY C. | Overall Experience |
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Customer did not leave a comment.

JOSE V P. | Overall Experience |
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Love the customer service! Clean and well maintained facilities. I will definitely recommend to friends.

Irene B. | Overall Experience |
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Although I had a brief and negative conversation with an employee, who was less than friendly about me using the outside dumptser ( he threatened me and told me that dumping was a $100 fine). I then had a WONDERFUL and professional conversation with the General Manager, Josiah, who advised me that I could pay to use the dumpster, and I was HAPPY TO DO SO. Thank you Josiah for your higher level of professionalism and for explaining the policy to me like an adult, as opposed to the employee who talked to me like I dumping my house trash off at the closest dumpster.

Carolyn N. | Overall Experience |
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I only stored my things for 2 months but my experience was great. I needed 24 hr access but that wasn't offered. Overall very clean friendly staff. Well lit at night no rodents loved it. I will return if I need storage again.

MARCELO O. | Overall Experience |
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Great facility and well kept!

Rae B. | First Impressions |
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Ya'll were awesome!!!!!!

Scott C. | Overall Experience |
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Great staff always friendly

Alexis Q. | Overall Experience |
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I got a occupied unit assigned but that was quickly resolved.

Sharon T. | First Impressions |
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Baylee was the best. There was a long line and she was the only one at the desk and was dealing with something that sounded really complicated for the one customer and it was clear others in line we’re getting aggravated/anxious. She kept her cool and worked diligently to fix the problem at hand and get to the next customer. Baylee was so friendly when I got to the front and she was so helpful and enjoyable to work with.

Marie S. | First Impressions |
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Customer did not leave a comment.

Linda M. | Overall Experience |
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Customer did not leave a comment.

Benjamin O. | Overall Experience |
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Customer did not leave a comment.

Keyona W. | Overall Experience |
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Customer did not leave a comment.

monica s. | First Impressions |
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Customer did not leave a comment.

michael l. | Overall Experience |
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I give you all a 10 star for Excellent . Thank you very much.

George A. | First Impressions |
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The process to rent a storage space is long with too many forms.

Tiffany T. | Online Move In |
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Customer did not leave a comment.

Chatona T. | Overall Experience |
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Awesome facility in a very convenient location. Awesome staff.

Marco L. | Overall Experience |
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Customer did not leave a comment.

Arthur S. | First Impressions |
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Everyone was very professional and very helpful.

John E. | Overall Experience |
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Everything about my experience with U-haul was great.

stephanie n. | Overall Experience |
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My plans are always to use uhaul I prefer using companies that have been around some time just for refer I am soon to be 58. Thank you and I will be coming back but this time a smaller unit for a few bins

Donna S. | Overall Experience |
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Customer did not leave a comment.

linda f. | First Impressions |
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Service desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.

CHRISTOPHER H. | First Impressions |
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Thank you.

Ginger D. | Overall Experience |
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I'm hearing impaired, and the staff were NOT accommodating to that unless I physically came into the store. They would send me emails, but would not respond when I sent emails to them.

Donna S. | First Impressions |
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Exceptional service

PAULA M. | Overall Experience |
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Used this facility for 6 years Always clean and helpful staff Plenty of roiling carts even when busy

SHANIKA N. | Overall Experience |
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Everyone was helpful and most of all friendly..thank you again

ronnie m. | Overall Experience |
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Such a nice facility and really helpful staff

Angela K. | Overall Experience |
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The storage costs are too high. The units shouldn’t be locked after being one day late. The late fees happen too fast. The rate should be prorated when moving out.

Athena R. | Overall Experience |
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Great experience

ronnie m. | First Impressions |
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Facility is very clean and the staff was SUPER helpful

REX M. | Overall Experience |
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Was a customer for 5 years.

Tawona B. | Overall Experience |
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Love the staff here!

BIANCA D. | Overall Experience |
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my uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.

MARINDA G. | Overall Experience |
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The facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.

ANTHONY D. | Overall Experience |
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Rates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!

michael z. | Overall Experience |
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Very professional

Patricia P. | First Impressions |
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The service was fast and efficient

kevin o. | Overall Experience |
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I think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!

monika f. | Overall Experience |
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Christy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti

Jenita J. | Overall Experience |
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I'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.

Lorie L. | Overall Experience |
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This place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend

Jay M. | Overall Experience |
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Great place

Damian O. | First Impressions |
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Great!

PATRICIA P. | Overall Experience |
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Had all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.

Dominika S. | Overall Experience |
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Thank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.

Shem P. | Overall Experience |
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Just so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.

Joseph J. | Overall Experience |
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None

Richard G. | Overall Experience |
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Great place- I regularly do business here!

TOM D. | First Impressions |
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Was an easy process to rent a storage unit and reserve a truck. Nice people!

Ricardo D. | Overall Experience |
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some of the staff was friendly however one lady was incredibly rude and demeaing

Olympia P. | Overall Experience |
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Staff was really helpful, easy to use the facilities and access my things when needed

Dina H. | Overall Experience |
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Exceeded my expectations on safety and cleanliness

Joseph D. | First Impressions |
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Very friendly and courteous.

neeta s. | Overall Experience |
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My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant

Richard G. | First Impressions |
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The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!

Henry W. | First Impressions |
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I love your service all.

OLIVER T. | Overall Experience |
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Thanks!!

Joseph J. | First Impressions |
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Great service, nice people

ROBERT P. | Overall Experience |
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No comments. Thank you!

Justin P. | Overall Experience |
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Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure

Rachel B. | First Impressions |
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Great customer service!

Thomas M. | Overall Experience |
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Excellent

SCOTT T. | Overall Experience |
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Clean and nice employees.

William M. | Overall Experience |
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Great the whole team was great. The mgr. wasgreat

Dorisol Q. | First Impressions |
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Great staff and great service!!

Austin W. | Overall Experience |
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I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.

BLANCA D. | Overall Experience |
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Extremely clean, always.

Tracey F. | First Impressions |
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Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.

Mario M. | Overall Experience |
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I'm happy with the service they provide,

Horacio S. | Overall Experience |
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Excellent

Shannon C. | Overall Experience |
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Roof in the facility leaks badly.

michael c. | Overall Experience |
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Great service

richard r. | Overall Experience |
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none

Sue O. | Overall Experience |
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Excellent customer service. Great experience.

Twanae J. | Reservation |
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Great Staff

JUSTIN M. | Overall Experience |
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Staff at facility is great.

Crystal R. | Overall Experience |
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Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.

Algernon L. | Reservation |
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Great help from the staff

Adrian S. | Overall Experience |
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No complaints about staff or facility.

Kami s. | Overall Experience |
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The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!

NPONANO M. | Overall Experience |
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Always great customer service. Communication was great and the facility was nice.

MARTHA A. | Overall Experience |
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My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!

suwarni h. | Overall Experience |
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The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.

kristina r. | Overall Experience |
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This location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.

Coleen M. | Overall Experience |
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Good customer service.

Claudett B. | Overall Experience |
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AWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!

samuel s. | Overall Experience |
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Please see the above ratings.

anna w. | Overall Experience |
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Service from everyone was nice and friendly and helpful.

Debra K. | Overall Experience |
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It was a good experience, just did not need the services any longer. Thanks

Phillip F. | Overall Experience |
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Great Customer Service, very awesome staff!!

Victor S. | Overall Experience |
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I have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.

FRED H. C. | Overall Experience |
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No complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.

madison m. | Overall Experience |
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n/a

FRANK A. | Overall Experience |
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Great facility

ELIZABETH P. | Overall Experience |
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Thank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.

DIANA C. | Overall Experience |
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I stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.

Patsy M. | Overall Experience |
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The staff and service were excellent.

rochella S. | Overall Experience |
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This was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.

jessica v. | Overall Experience |
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All the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!

KATHY L. | Overall Experience |
Rating:

thanks for the service

John P. | Overall Experience |
Rating:

Best storage facility I've ever experienced !! Great people !!!

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