Customer Reviews for U-Haul Moving & Storage of Addison

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Addison

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Stephen J. on

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CYNTHIA W. on

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Robert R. on

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I was in a situation the required quick action with at truck and a transport and the team came together in record time and gave me a vehicle I could tow my broken down pickup. Thanks!

lowell L. on

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John T. on

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Jalisa H. on

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Robert E. on

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sally E. on

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I am very happy with the professional services provided by all the staff especially the technician. He did an excellent job.

Veronica P. on

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Josiah was Awesome! Very helpful,friendly atmosphere, great prices and overall happy experience. Thank you Josiah &staff! Highly recommend !

Oscar C. on

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William M. on

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Staff is poorly trained

Michael C. on

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Lyle L. on

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The guy that did the connection did not secure the light harness and it came loose and burned the wire in too from the friction on the road. Cost me time and money to fix, would have been nice to have gotten a discount. Lyle 214-733-3763

James C. on

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Very easy drop-off!

Valerii M. on

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had using this location for a long time and always stayed satisfied

Gelesa G. on

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Put a drop box at the main entrance like it says on the return instructions. Couldn't find the drop box. Or make customers aware that it's not at the main entrance

Thomas K. on

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Tracie K. on

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BYRON S. on

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Stephen J. on

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The software for acceptable Towing combinations seems to give employees difficulties every time I tried to rent an auto transport

Michele F. on

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There were three UHaul employees in the store front upon arrival and NONE of them acknowledged us. One guy was with a man and the other two standing at a computer behind the counter. I eventually walked down to the one of the other employees standing at a computer and asked if he was working and he said he didn't work for UHaul but had on a UHaul pullover. The gal to the right that finally got us after standing there 10 minutes was slow and had I waited 10 seconds longer for the young black haired young man we would've been out a lot quicker. POOR CUSTOMER SERVICE AND NOT FRIENDLY AT ALL. Also what is advertised as a 15' truck is completely deceptive. The truck is 12' from the highest point to the lowest point and 3' closest to the cab which starts about 5' high leaving about 3' clearance (box space), Uhaul definitely NEEDS to disclose this! Unfair trade practices. And once again the 3 staff members were rude and had zero personality.

sridhar R. on

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The instructions are really unclear and there was no one at the drop off to guide us what needs to be done. A friendly person who does not work there told us that we can just leave the keys and go It took us 30 minutes to just figure out what to do even the staff inside told us that we have to wait at the drop off location and some one would come to help us These instructions are supposed to be more clear based on the location

Margie K. on

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James M. on

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Stanley R. on

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Jeff H. on

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Barron T. on

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Always greet your customer service with a good attitude and a nice smile. 9 out of 10 times you will always have a good experience.

Perla G. on

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Customer service took care of us very efficiently and everyone was extremely helpful and kind!

Myisha R. on

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Samantha H. on

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Kendrick M. on

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Keep the high standards you currently have!

Chad S. on

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Perry T. on

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Windshield should be clean before renting.

Brian F. on

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Best location in the greater Dallas area. Also very fast and friendly staff.

Alan B. on

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It seems like every time I walk in the front door at this location, I never feel welcome. The employees are too busy talking to each other until I am at the counter then it's only "Can I help you?" Never a thank you just "go out back and someone will be there." I don't think the employees who work at this location enjoy their jobs.

Lorie J. on

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Steve M. on

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BIANCA D. on

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my uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.

MARINDA G. on

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The facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.

ANTHONY D. on

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Rates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!

michael z. on

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Very professional

Patricia P. on

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The service was fast and efficient

kevin o. on

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I think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!

monika f. on

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Christy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti

Jenita J. on

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I'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.

Lorie L. on

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This place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend

Jay M. on

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Great place

Damian O. on

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Great!

PATRICIA P. on

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Had all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.

Dominika S. on

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Thank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.

Shem P. on

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Just so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.

Joseph J. on

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Richard G. on

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Great place- I regularly do business here!

TOM D. on

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Was an easy process to rent a storage unit and reserve a truck. Nice people!

Ricardo D. on

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some of the staff was friendly however one lady was incredibly rude and demeaing

Olympia P. on

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Staff was really helpful, easy to use the facilities and access my things when needed

Dina H. on

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Exceeded my expectations on safety and cleanliness

Joseph D. on

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Very friendly and courteous.

neeta s. on

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My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant

Richard G. on

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The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!

Henry W. on

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I love your service all.

OLIVER T. on

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Thanks!!

Joseph J. on

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Great service, nice people

ROBERT P. on

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No comments. Thank you!

Justin P. on

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Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure

Rachel B. on

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Great customer service!

Thomas M. on

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Excellent

SCOTT T. on

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Clean and nice employees.

William M. on

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Great the whole team was great. The mgr. wasgreat

Dorisol Q. on

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Great staff and great service!!

Austin W. on

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I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.

BLANCA D. on

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Extremely clean, always.

Tracey F. on

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Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.

Mario M. on

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I'm happy with the service they provide,

Horacio S. on

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Excellent

Shannon C. on

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Roof in the facility leaks badly.

michael c. on

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Great service

richard r. on

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none

Sue O. on

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Excellent customer service. Great experience.

Twanae J. on

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Great Staff

JUSTIN M. on

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Staff at facility is great.

Crystal R. on

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Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.

Algernon L. on

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Great help from the staff

Adrian S. on

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No complaints about staff or facility.

Kami s. on

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The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!

NPONANO M. on

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Always great customer service. Communication was great and the facility was nice.

MARTHA A. on

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My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!

suwarni h. on

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The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.

kristina r. on

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This location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.

Coleen M. on

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Good customer service.

Claudett B. on

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AWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!

samuel s. on

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Please see the above ratings.

anna w. on

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Service from everyone was nice and friendly and helpful.

Debra K. on

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It was a good experience, just did not need the services any longer. Thanks

Phillip F. on

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Great Customer Service, very awesome staff!!

Victor S. on

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I have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.

FRED H. C. on

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No complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.

madison m. on

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n/a

FRANK A. on

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Great facility

ELIZABETH P. on

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Thank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.

DIANA C. on

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I stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.

Patsy M. on

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The staff and service were excellent.

rochella S. on

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This was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.

jessica v. on

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All the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!

KATHY L. on

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thanks for the service

John P. on

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Best storage facility I've ever experienced !! Great people !!!