Insufficient Saturday morning staffing. 25 minute wait in line at 11am to rent truck.
PHILLIP D.- Texas TX
- Carrollton
- 75006
Moving Truck Rental in Carrollton, TX at U-Haul Moving & Storage of Addison
2735 E Belt Line Rd
Carrollton,
TX
75006
(We are on Belt Line Road West of Marsh Lane)
(We are on Belt Line Road West of Marsh Lane)
Services at this Location:
Contact Us
2735 E Belt Line RdCarrollton, TX 75006
(We are on Belt Line Road West of Marsh Lane)
Services at this Location:
Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- habla español
One-Way and In-Town Local Rentals in Carrollton, TX 75006
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Great Experience
DEDRICK P.- Rating:
- 4.0
Awesome customer service from Miguel (Manager) he helped me file my complaint and helped with pointing out additional negligence made by the pickup location. He was extremely helpful and professional.
TONYA B.- Rating:
- 5.0
Staff directed me to pull in thorough the drop-off lane, detached the trailer and sent me on my way, took no more than 5 minutes arrival to departure.
Brandon B.- Rating:
- 4.0
Ruth was the main customer service representative who served us. She was very nice, pleasant and thorough. She represented U-Haul in an excellent manner
DARLENE M.- Rating:
- 5.0
Bill me for 3 more days! I was under charged!
MARC B.- Rating:
- 5.0
User Interface was extremely easy to use. Very quick pick up and drop off. Grateful! Thanks!
Nicholas B.- Rating:
- 1.0
John the schedule manager told me that I wasn't good enough after I express my need for a rental extension. He said that the client who is awaiting the rental I'd currently had and tried to extend that client was more important to him than me and that he's not about to get his ass chewed out for me. I told him I was a small black business who has suffered with sale and that I had an opportunity to share my services further. But he insisted that I return the rental for his favored client
JOSHUA Y.- Rating:
- 5.0
Always keep good customer service I'm that the young man on the phone helped me out I forgot his that signed me up but I crying because Geo movers had over charge me and left my things outside so I went to the store and Miguel helped me he was very kind and sweet and professional he told me to have a blessed day and I thank him to they both we're very encouraging so U haul keep up the good work again thank you ðŸ™ðŸ¾ guys because I was able to get it done without being over charged.
ANNETTE J.- Rating:
- 4.0
Make sure the dolly is in the truck before sending customer down to get the truck.
JOHN S.- Rating:
- 5.0
Josiah was the nicest customer service manager I have seen in a long time keep up the great work.
GLORIA A.- Rating:
- 5.0
Pick up and drop off was simple. Your mask mandate is bullshit. Quit fooling yourself.
Matthew B.- Rating:
- 1.0
Real BAD EXPERIENCE CHARGE ME For Gas when I return on same level When I receive the truck the paperwork says 1/2 But the truck level 1/4 I got inside tell guys don't worry but now charge me for gas
Roberto E.- Rating:
- 5.0
Donald and Seth were fantastic help!
EDWARD O.- Rating:
- 2.0
I had to drop off the truck late around 11 pm the drop box had a lock on it so I was unable to return the truck and I had to return the next day. I tried calling and they never answered after several attempts, I gave up and drove all the way back too complete the return.
Jimmy M.- Rating:
- 2.0
pay attention to the first customer! this happened twice this last week or two. i went in for a trailer, i was first in line, but some guy waiting for an uber went in and asked for a mask for uber... so the uhaul supervisor left me unattended to give a mask to a guy waiting outside for an uber that was not even there yet... second time they attended me quickly inside, but left me outside waiting to hook up my trailer. the same guy that attended me went and helped them first, one was and enclosed trailer, and another was taking a dolly to the third customer after the enclosed trailer... meanwhile im waiting about ten minutes to get hooked up... i dont get their logic in helping the last customer first.
RICHARD D.- Rating:
- 5.0
Great customer service and equipment was in great condition
Lakia J.- Rating:
- 4.0
I returned the cargo van a little after an hour of picking it up. The gentleman at the drop off spot asked me to leave the vehicle running. Now I see there's a charge for the fuel, I returned the vehicle at the same tank indication.
CHANEL B.- Rating:
- 3.0
I rented a dolly for my move, was told it was in the back of the truck I rented and it was not there.
CHANDLER W.- Rating:
- 4.0
the uhual was dirty, not sanitized at all and the whole interior felt sticky. Also the unit needed new shocks and an alignment. You guys rentals are starting to get old.
ANANT P.- Rating:
- 5.0
Everything was perfect thank you very much
maria L.- Rating:
- 3.0
Unfortunately when I went to pick up the keys at the front desk, they couldnt find it, and it took about 10 mins for me to get settled in, but the drop off time was not pushed back. Are we allowed to come before our pick up time so that we have the full allotted hour? Also, it took me ten minutes to find the drop off key slot. No one told me where to drop off the key AND the photo that was shown to me on the website showed an orange stand alone mailbox looking thing. It was extremely frustrating that there wasnt a sign ir note on the door regarding key drop off. There were about 12 or more parked trucks in line for the key drop off and no indication that the spot to drop off the key was a TINY door slot size metal opening on the side of what looks to be a dumpster. I rated the experience high, but theres got to be something about the sign!
Melissa Maria P.- Rating:
- 1.0
There was a tie down strap wrapped between the wheel and axle causing the trailer to pull at an angle. I laid on the side of a major highway cutting and removing it. Also i was told on reservations not to worry about mt hitch being a 2.5" using a 2" ball hitch to go 3 miles, but not long haul. I got there to pick up and was not allowed to leave unless i purchased a sleeve! Then i was not shown how to properly get the hit on the ball, there was a trick. Trailer jumped off the ball while loaded on the interstate! Thanks Uhaul!
George D.- Rating:
- 4.0
Shout out to Stacy and Ruth for excellent customer service, especially Stacy 🙂ðŸ‘ðŸ¼. One complaint, your trucks eat up so much gas, and your rates a mile way to expensive
TROY D.- Rating:
- 3.0
Add signs or direction on where the key drop is after hours.
BIJAN MICHAEL T.