Customer Reviews for U-Haul Moving & Storage of Addison

8698 reviews

2735 E Belt Line Rd   Carrollton, TX 75006
(We are on Belt Line Road West of Marsh Lane)

(972) 416-9215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 416-9215

2735 E Belt Line Rd
Carrollton, TX 75006
(We are on Belt Line Road West of Marsh Lane)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

No changes. It all went easy and efficient

PETER W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

RAMONA C. 
Rating:
4.0

The redhead at the front desk is awful. Rude. Talks back. I will go to another location next time. Fire her.

Cameron G. 
Rating:
5.0

The truck was awful. It shook violently between 30-40mph, and at any speed over 65 it shook so violently that it was not driveable. Because I could not physically do the speed limit, it turned a 7 hour drive into an 11 hour slog. I've left feedback when returning the truck and I truly hope it is reviewed and the truck is fixed. That was dreadful.

Travis C. 
Rating:
5.0

The mobile app didn't clearly indicate what is the ID of the equipment I should be looking at - I thought it was a license plate number of a truck.. .A very helpful employee respectfully pointed out to me the right location of the tag at the top of each vehicle... Also, I was under impression that entire process was going to be online only - but I was asked to enter the store to retrieve the truck key... Totally cool to enter the store - just didn't seem to match expectations given to me during app check out process

Maksim B. 
Rating:
5.0

Customer did not leave a comment.

KIAN J. 
Rating:
3.0

I set up my truck several weeks in advance along with dollies and the new u-haul totes. When I went to pick up my truck I used the u-haul app as I was hoping to make things as quick as possible. Firstly it took a very long time to find the truck because they were parked everywhere with no apparent system. When I finally found it I could do nothing because the truck was locked with a key lock rather than a combination lock. So I had to go inside, where there was only one person behind the counter and about 10 people in line. Thankfully the person behind the counter could see in the system I had checked in through the app and motioned me forward to get my truck key. I thought things were looking up at this point, however, it was clear my truck had not been looked at since the last person turned it in. There were items from the previous person in the back as well as in the cab. To make matters even worse it had 1/6 tank of gas or 40 mile range. Thankfully a credit was put onto my account of $42 to compensate for this, but the extra time was not appreciated since I absolutely had to put gas in the truck first before I could do anything else. So obviously since the truck had not been looked at since the last person dropped it off, clearly that meant they weren't prepared for me at all. So then I had to go back inside and wait in line to ask for my dollies and my totes. All in all I was there about an hour before I was able to finally leave. Just disappointed in the lack of preparation and care for their customers time. They should have more people working at the front desk to maintain the line to a reasonable amount of people and the trucks should be prepared and ready by the pick-up time. Thankfully I had no issues with the truck or any of the equipment and all worked as intended. Not saying I wouldn't come to this location again, but I will probably talk directly to a manager if I do to ensure they will have my truck ready with everything I need when I arrive.

Joseph C. 
Rating:
5.0

Thanks Christa. You explained how the system works very well to a new customer and gave me a good vehicle that was easy to reverse

MANAV G. 
Rating:
5.0

Customer did not leave a comment.

Boatner B. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA O. 
Rating:
5.0

Customer did not leave a comment.

Jamel S.  |  First Impressions 
Rating:
5.0

Excellent customer service!

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Our entire rental experience was superb from the reservation to check in to drop off. An organization's culture is driven from the top down and clearly this U-Haul location is operated by a team of experienced and customer-oriented professionals. Having rented U-Hauls for various reasons over the past 20 years, we have never experienced a more professional operation than what we encountered yesterday. The reservation process was simple with an accurate quote. We received a courtesy follow up within minutes of making our reservation, advising us as to the location of our rental. At time of check-in, Miguel (Owner) took care of us extremely efficiently and we were in and out in minutes. At time of drop-off, the U-Haul support and cleaning crew took possession of the cargo van with courtesy. Even a follow up with Kevin demonstrated the high degree of professionalism this group exemplifies. You will not be disappointed.

LAURA H. 
Rating:
5.0

Quick check in and drop off. Equipment was nice and clean

VINCENT T. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

RONALD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINIC M. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

The staff was very outgoing, helpful and kind, especially the outdoor staff working with the vehicles (vehicle returns, prepping dollies, mats, blankets, etc.). This staff goes above and beyond in their job and deserve recognition for their customer-focused care.

Paul A. 
Rating:
5.0

Excellent service from Donald and Haley

HUGO B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Todd C. 
Rating:
1.0

When I first called to get a unit person over the phone had sold me on things that weren’t true asked if I needed insurance they said no that was a lie. Then they gave me a price for the unit when I got there it wasn’t the one that I explained to the lady over then phone, so that increased what I had planned on spending and then I went there after hours twice. Had trouble getting in my unit called the number after hours left a voicemail never heard back from Josiah. Worst part is I live 45 mins away wasted time and gas

Andres L.  |  Overall Experience 
Rating:
5.0

Very good service and friendly, helpful staff both office and yard. I will definitely use this location again and recommend them highly.

EDWARD R. 
Rating:
5.0

Good service from start to end

ANTHONY W. 
Rating:
4.0

exelent service from the dispatch the van was not washed inside really clean....

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

CHALEANE M. 
Rating:
4.0

Customer did not leave a comment.

Adrianne H. 
Rating:
5.0

Customer did not leave a comment.

Mara T. 
Rating:
5.0

From pick-up to return of a 6' x 12' enclosed trailer, the entire process was handled efficiently and professionally. Could not have been better.

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

Bryn A. 
Rating:
5.0

Customer did not leave a comment.

WAGNER C. 
Rating:
4.0

Only complaint was it was 30 minutes from our destination. I should have been directed to a closer one

Gena H. 
Rating:
5.0

Every time I go to return the truck/van the app never works. Fix the APP, the customer service at this location is Awesome.

Infinite P. 
Rating:
5.0

Awesome people

CHAD NICHOLAS N. 
Rating:
5.0

Friendly and professional staff made my move-in a breeze!

Darrell C.  |  First Impressions 
Rating:
5.0

Staff communicated clearly and professionally with me through the entire process and was patient as I considered the many options available. Great experience...very good crew with lots of teamwork!

DARRELL C. 
Rating:
3.0

On a Monday (after a weekend) it was time-consuming to wait at the counter to check in & check out with a staff of ONE person. Even though this person was experienced and knowledgeable, IF I had been given instructions on HOW to return at the time I rented, it might have gone faster.

BRUCE L. 
Rating:
5.0

The staff at the Addison location were amazing!! Absolutely some of the most friendly and helpful people. Thank you so much!

Shelby S.  |  First Impressions 
Rating:
5.0

Really good customer service. The online process was very efficient and easy to manage.

Jennifer S. 
Rating:
5.0

Great service and equipment Thank you

JULIE B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN T. 
Rating:
4.0

Customer did not leave a comment.

CLINT R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE A. 
Rating:
4.0

The staff was great. Front desk had people in line laughing and moving quickly. The technician who hooked up the trailer was 100% on top of things and super careful and efficient. I am looking forward to renting and working with this great team again!

DANIEL ERNESTO U. 
Rating:
1.0

When I picked up the truck at the 70611 location, it had 8 bags of blankets and two dollies in the truck which I did not order. Not all of the blankets were bagged or folded. When I dropped off the truck, the attendant fussed at me for not folding and wanted to charge me $25. I explained that I didn't order the extra equipment and was returning it how I got it. I then had to wait for him to go find his supervisor. He returned and begrudgingly let me go with extra charges, but it made me never want to return there again.

Chad A. 
Rating:
4.0

Customer did not leave a comment.

JEFF P. 
Rating:
5.0

I had this storage for 18 years, and never had an issue. The staff have been wonderful and my stored items were well kept. Thank you so much!

MELISSA A. C.  |  Overall Experience 
Rating:
5.0

Everything was very good, and a super easy process

Francisco E. 
Rating:
5.0

Very friendly staff

JENNIFER B. 
Rating:
5.0

You guys need a better way to check in vehicle once its returned, cause UHaul charged me for extra day & I only had the vehicle an hour (request 1 hrs) but the guy didn't get to the vehicle until 1hr & half later making them charge me extra. Received my refund but that was uncall for.

JOLETTA L. 
Rating:
4.0

Customer did not leave a comment.

GRACIANO V. 
Rating:
1.0

I have tried to contact the local store a number of times. I moved out during the evening before my next charge on 3 different units. The charge hit at midnight. I have been unable to get refunds. When I call, I am on hold for 20 minutes, the local store answers and they switch me to a national line where I am on hold again. I actually was able to talk to some one at the local store when I moved out of 3291 and they appeared to put notes in the system, but nothing ever happened.

Sandra F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Howard C. 
Rating:
3.0

The auto transport was faulty and had been sitting out by the curb with a tire that was worn out which caused a blow out. No one answered the roadside line for 40 mins and had to wait in the rain in the middle of no where for almost 3 hours.

ALLISON H. 
Rating:
3.0

I was given a faulty auto transport that had just been sitting outside by the curb which had an old busted tire which left me stranded in the middle of no where in rain. Took 40 mins for someone to answer the roadside assistance line and no one ever looked at my request online until I got the rep over the phone, and a truck that kept stalling. The experience felt like a night mere.

ALLISON H. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
5.0

Excellent service from Crystal and Haley!!

HUGO B. 
Rating:
5.0

Customer did not leave a comment.

zachariah O. 
Rating:
5.0

Really appreciate a guy who was off the clock helping me disconnect my trailer even though he didn't have to.

VAL KEITH M. 
Rating:
4.0

Understaffed for volume of business. Took 45 minutes to pick up a truck, with a reservation. They don't answer phones during the middle of the day... Retuned equipment after hours. Could not find reservation when I logged into my account on your app. FINALLY got it to work when I only entered my phone number and last name, as though I had no account... Large facility with extremely poorly marked key drop box. Literally took me 20 minutes of searching to find it. Huge waste of time!

HAROLD H. 
Rating:
5.0

Customer did not leave a comment.

DONG L. 
Rating:
5.0

Customer did not leave a comment.

VINSON NEIL D. 
Rating:
4.0

The location was too busy for two employees. These poor guys did their best. The team member who checked me out was courteous and helpful. 5stars for him. However, I tried to call multiple times. The wait time to speak to someone was over 35 minutes, which I waited on hold. By the time someone finally answered it was a corporate customer service rep who couldn't care less. I needed to speak to someone at the location. She was of no help. Her solution to me needing to speak to someone who could help, was to drive back to the location. Every mile costs money and valuable time. Your corporate customer service team should be able to contact the location. I'm not sure if it was just her, or if that's how Uhaul operates. She actually told me they were too busy to answer the phone and the calls were being routed to her. How can you be of service when there is nothing you can, or will do to help?

VERONICA B. 
Rating:
2.0

There were too many trucks returned at the same time. There was almost nowhere to park for the returns. The parking lot was full and the steeet was full to about a block or two down the road on both sides.

Eric M. 
Rating:
5.0

they were great, just hard to reach by phone but thays because they were so busy.

CASEY B.  |  Overall Experience 
Rating:
5.0

There was great customer service . The young man that waited on me at first was quite helpful , Afterwards I needed more space so I spoke with management whom was also very nice. Although I need drawn attention to when we reached the facility and begin to unload most of the boxes where soaking wet . Not sure how that happened, But we did travel while raining still have no idea how my things got wet /some things where broken .

Penny P. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

JAMICIA B. 
Rating:
5.0

Customer did not leave a comment.

JAMICIA B. 
Rating:
5.0

Van was clean but not maintained. The Air condition was not working. The fan was blowing hot air. It made the travel very difficult. It's not easy to travel on the highway with windows down. I called the customer service to let them know after I dropped the vehicle off at the return center. I am not sure how they are going to address the inconvenience but definitely would like some discount for the inconvenience.

ANNIE K. 
Rating:
5.0

Customer did not leave a comment.

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Sherry E. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA JULIA L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Excellent service at this location.

David B. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
5.0

Nothing. Service/rentals are excellent.

JOSE M. 
Rating:
3.0

Customer did not leave a comment.

Sydney P. 
Rating:
3.0

Pick up not clear and a little chaotic but quick and easy once I figured it out.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D.  |  First Impressions 
Rating:
5.0

My order was missing a dozen furniture pads that was requested/paid for. That delayed moving out by half an hour due to long queue

Sarvesh L. 
Rating:
3.0

Wait was incredibly long. When I went back to get the auto trailer it took even longer than the truck rental and they scheduled the trailer be returned to a different location, about 15 miles farther than the truck, at a different time, thankfully the attendant said it wasn't a problem to return it with the truck not I tried multiple times to call and could not get through because the hold times were ridiculous, from 20 to 50 minutes, when I did finally get through some 8 hours later and after holding more than half hour I was able to confirm my return and receive a receipt which I should not have had to do. Also the hood kept coming up on the truck so I had to keep pulling over and the returning attendant didn't seem interested at all in this or my over all experience and sorely lacking customer service skills. I will think twice about renting from Uhaul again in the future.

DENISE A. 
Rating:
1.0

This location was crowded, disorganized and the man checking in the equipment was very aggressive and rude to me. He yelled at me saying I was late turning in my rental when I had already checked it in online and paid all my additional fees. I was trying to show him that information but he wouldn't let me speak and continued being condescending. This was not a pleasant experience at all.

TARSHIANA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Make sure the customer getting a good product just like you get there money. I had a defected trailer prior to even starting my trip. While loading the car the the lip on the trailer was too high for my car spoiler when the guy had me to back up it caused the car was to the side and puncture the tire and the guy didn't even mention it to me until I noticed it, when I did a walk around to check my vehicle on the trailer. Finally after I made him aware of it, he supposedly informed his manager about the situation. Now, trying to reach the right department to get it rectified.

TRACY T. 
Rating:
5.0

Customer did not leave a comment.

Christian V. 
Rating:
4.0

Customer did not leave a comment.

Kelsie M. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Natasha B. 
Rating:
3.0

Better customer service the employees at this location service was good however, I believe they need more employees on duty during a shift.

LASHONDA C. 
Rating:
5.0

Francis/Drop Off Rep was overly friendly and helpful; his display of courteousness was delightful!

JAMES J. 
Rating:
5.0

Check in/out/return process very easy. Employees very nice and courteous.

JEWELL S. 
Rating:
5.0

Customer did not leave a comment.

DELPHINE V. 
Rating:
5.0

Great Customer Service! The rental return app was quick and easy.

CHERYLLE R. 
Rating:
3.0

Customer did not leave a comment.

Lashonda C.  |  First Impressions 
Rating:
5.0

great service

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
4.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Thank you

ANDREW WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Larry P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

LET THE CUSTOMER KNOW IF THE CAR YOU ARE GETTING ISN'T EQUIPPED WITH A REAR CAMERA

ANTONIO E. 
Rating:
1.0

Terrible experience. Took me over an hr to find key drop off at this location and still couldn't locate. Horrible experience returning after hours.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony J.  |  First Impressions 
Rating:
2.0

I moved out of the storage May 1st and was told all I need to do is remove my things and lock then let staff know before I leave. I did exactly that. The manager even wrote the storage number on his hand. I thought it was done, but 18 days later I get billed for another month. I called customer service the store to get a refund and was placed on hold for 20 minutes. Some random guy answers he could assist me. He claimed he removed me from auto pay and processed the refund. I didn't believe him and went to the store after work. I found out I was still on auto bill and my account had not been refunded. The guy was able to cancel the auto payment and refund my account. He says it will 3-5 business days to go into my account. I will only rent trucks and trailers from there. I will find another way to store things if needed. Thanks

michael s.  |  Overall Experience 
Rating:
4.0

The only issue was when we went to the storage unit there was someone else’s stuff in it so we had to rebook and the only ones available were two separate storage units for the size I needed

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew m.  |  Overall Experience 
Rating:
5.0

Great experience storing my things temporarily with U-Haul Moving & Storage Of Addison. Super busy location but they get you taken care of.

chris b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

AMAYA YOUNG R.  |  Overall Experience 
Rating:
5.0

Son muy amables y atentos con los clientes y atienden muy bien

Victor O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY R.  |  Overall Experience 
Rating:
5.0

I’ve always trusted U-Haul with my personal belongings.

Margaret A.  |  First Impressions 
Rating:
5.0

Great customer service, and very informative on the phone and in person.

Robert O.  |  First Impressions 
Rating:
5.0

Everything was great, the service, the storage facility. I would definitely recommend this place.

Bhuvaneswari R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail T.  |  First Impressions 
Rating:
5.0

Leroy was a great help !

kellie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY G.  |  Overall Experience 
Rating:
5.0

The staff was great

ALEXANDER H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDY J.  |  Overall Experience 
Rating:
5.0

One downside is the pricing is higher than others in the area.

KAYLIE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria D.  |  Overall Experience 
Rating:
1.0

Excellent, convenient, and great customer service. Needs more corporate funding to expand

Joshua F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICE MARIE M.  |  Overall Experience 
Rating:
5.0

Great service

Ruby S.  |  First Impressions 
Rating:
5.0

Todo excellent tanto el personal ,como las facilidades, en Florida y Texas

Myrna a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candee H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

triston i.  |  Overall Experience 
Rating:
5.0

En ocasiones el estacionamiento está muy lleno y no hay donde estacionarse y cuando uno se está moviendo de reversa, hay automovilistas que pasan muy rápido. No disminuyen la velocidad. Por lo demás, excelente servicio.

Juan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANNIBAL h.  |  Overall Experience 
Rating:
5.0

Staff was very helpful!!!!!

Angelia J.  |  First Impressions 
Rating:
5.0

Excellent service 😎

Berta C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEREK P.  |  First Impressions 
Rating:
5.0

I have been so satisfied and pleased with EVERYONE at this location you all were very patient with me doing my difficult hardtime and I'm truly Thankful for all of you. Keep up the Great work that y'all provide and hopefully the other Uhaul locations will take notes from you guys. BEST UHAULERS EVER!!!😊

KIERSTEN NICOLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHUNDRA M.  |  First Impressions 
Rating:
5.0

Staff gives great customer service.

linda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  First Impressions 
Rating:
5.0

All good.

LINDA N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

AMAYA YOUNG R.  |  First Impressions 
Rating:
4.0

Very clean and secure facility, I was happily surprised. Staff was helpful and kind. I support people's choices to wear or not wear one, but typically employees were not following mask mandates. In many of my visits to the facility, they would pass within inches of me with no mask at all. As a cancer patient, if I get sick, I can't get treatment. The reason I needed storage was to live with my mom who is immune suppressed, so we could isolate together. If employees don't want to wear masks, I would like them to do it between themselves, but not within inches of my personal space, as what often happened. I don't take it personal, I would still recommend this location

Kristina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mae P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

I have been a long time customer, over 14 years. I've appreciated the facility and never had a problem until January 2021 when my check was received but not credited to my account. When I pointed out the error, it was corrected. Then two weeks later, I got another letter that my account was unpaid. When I talked to the local manager, he explained that someone in Arizona had sent that notice, that my account was fully paid. You can do better.

DELRYN F.  |  Overall Experience 
Rating:
5.0

Thank you all for your excellent customer service.

Walter W.  |  Overall Experience 
Rating:
5.0

Mary did a great job over the phone

Sean M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia P.  |  Overall Experience 
Rating:
5.0

People were very nice and facility was nice!

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYEDa A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATRISCA C.  |  First Impressions 
Rating:
5.0

Nice & smooth!!

Aaron R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

He was very helpful and very welcoming, the process was smooth and no stress!

ARJOK G.  |  First Impressions 
Rating:
5.0

Great staff, convenient parking, good hours, safe, great materials to make transitions easier

Destiny H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tracey F.  |  Overall Experience 
Rating:
5.0

The rep assisting us was excellent!! Very courteous, friendly and helpful. While in line, I was pleased to see an employee politely remind a customer that a mask is required inside the building.......THAT was phenomenal!!

ALLEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon s.  |  First Impressions 
Rating:
1.0

The front desk staff was rude and not very helpful at all. They seemed more interested in hiding out in the back and hanging out then actually helping customers. I would like to say the staff checking in the trucks were incredibly helpful and made up for the rude front staff.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH MARIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshea D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reanna W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexys G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin A.  |  Overall Experience 
Rating:
5.0

great staff very helpful

Roderick W.  |  First Impressions 
Rating:
5.0

Convenience, safe, clean, helpful.

LUCIA F.  |  First Impressions 
Rating:
5.0

Un excelente servicio. Personal muy amable

edwin o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susie P.  |  First Impressions 
Rating:
5.0

It was a great pleasure working with Donald Waller and he is very professional and helpful.

Virgie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra N.  |  Overall Experience 
Rating:
5.0

Great customer service def. Recommend the carrollton location!

roxana r.  |  Overall Experience 
Rating:
5.0

The facility was very neat and clean. I had my stuff stored for 9 most and it was very well kept. Minimal dust.

CORA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Front Desk staff was very helpful in meeting my needs and Hands on when I encountered difficulty.

Stacy L.  |  First Impressions 
Rating:
5.0

Highly recommend this place. Professional, very fast, very knowledgeable, but overall an outstanding job.

Arlelete o.  |  First Impressions 
Rating:
5.0

Not new, have had a storage facility at UHaul for several years.

WESTCHESTER I.  |  First Impressions 
Rating:
4.0

Y'all helped us with our storage needs! Very much appreciated. Our only issue was that for the big room, there was a beam running through it, and we were not notified of that before paying and accessing. That can make a huge difference in what you can store in there, so you should definitely let customers know beforehand of any obstacles in their storage unit!

Diego V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy b.  |  Overall Experience 
Rating:
5.0

Clean facility and friendly and helpful staff.

TRACY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron S.  |  Overall Experience 
Rating:
5.0

This facility is clean and secure. Access hours are convenient and you can purchase 24 hour access for a little more $$$.

JAMES M.  |  First Impressions 
Rating:
5.0

Miguel was great and super friendly! 😊

Daisy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PAUL T.  |  Overall Experience 
Rating:
5.0

14 years, crystal , James and Manuel were great help to me today as I moved out and others through time very helpful as I live 500 miles away

MATTHEW H. W.  |  Overall Experience 
Rating:
5.0

Parking at loading area insufficient. Parked cars weren't loading or unloading. Please mark spots as a loading zone only, not parking.

Juan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLYDE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roderick J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Particularly impressed with the level of customer service at this location. Staff is friendly and well trained. I'll use this location again and recommend to friends.

Michael L.  |  Overall Experience 
Rating:
5.0

Great place to store items. They were kept in perfect condition. No pests. No overheating.

Sharon N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Titiksha V.  |  First Impressions 
Rating:
5.0

I have moved out because I’ve moved to Houston. I have never seen a nicer storage facility. It was clean, well lighted, well staffed. And the staff was always friendly and helpful - really nice people. It felt very, very safe there. I will really miss it.

carol V.  |  Overall Experience 
Rating:
3.0

This is our third time using this location. The other 2 were excellent experiences. This time was not. We moved in at the start of pandemic and the customer service then was amazing. They helped my daughter during a stressful time. Exactly what I would expect. About 2 months in we encountered problems when we received a late notice on the unit which was set to autopay... according to our bank, Uhaul was attempting to process a payment with an incorrect zipcode so the bank was denying what looked like a fraudulent charge. My bank explained what Uhaul systems were doing wrong and how they could remedy the situation to receive payment. I called Uhaul and explained what they needed to do to fix it. I spent over two hours on hold Through multiple representatives and then was told their systems were down so they couldn’t do anything but to call back. This was the first day (one day late) but they agreed to wave the late fee. Someone from Uhaul called me later that night to say the fee was added back until the situation was resolved. I called the next day to make sure it was fixed and the (different) staff member was rude, insinuating dishonesty on my part, and claimed “unable to wave the late fee” because they had already done so once. So after spending over an hour on hold that day I had multiple late fees, disrespectful customer service, and no real resolution. Ironically when they fixed the zipcode in their system—the one USAA said was the issue and Uhaul personnel denied could possibly be the issue—my payment was magically able to be processed along with late fees. Clean safe facilities but unacceptable customer service. Would be difficult to recommend to other families of college students because of this level of disrespect.

kristina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUNNY C.  |  Overall Experience 
Rating:
5.0

Love the customer service! Clean and well maintained facilities. I will definitely recommend to friends.

JOSE V P.  |  Overall Experience 
Rating:
4.0

Although I had a brief and negative conversation with an employee, who was less than friendly about me using the outside dumptser ( he threatened me and told me that dumping was a $100 fine). I then had a WONDERFUL and professional conversation with the General Manager, Josiah, who advised me that I could pay to use the dumpster, and I was HAPPY TO DO SO. Thank you Josiah for your higher level of professionalism and for explaining the policy to me like an adult, as opposed to the employee who talked to me like I dumping my house trash off at the closest dumpster.

Irene B.  |  Overall Experience 
Rating:
5.0

I only stored my things for 2 months but my experience was great. I needed 24 hr access but that wasn't offered. Overall very clean friendly staff. Well lit at night no rodents loved it. I will return if I need storage again.

Carolyn N.  |  Overall Experience 
Rating:
5.0

Great facility and well kept!

MARCELO O.  |  Overall Experience 
Rating:
5.0

Ya'll were awesome!!!!!!

Rae B.  |  First Impressions 
Rating:
5.0

Great staff always friendly

Scott C.  |  Overall Experience 
Rating:
5.0

I got a occupied unit assigned but that was quickly resolved.

Alexis Q.  |  Overall Experience 
Rating:
5.0

Baylee was the best. There was a long line and she was the only one at the desk and was dealing with something that sounded really complicated for the one customer and it was clear others in line we’re getting aggravated/anxious. She kept her cool and worked diligently to fix the problem at hand and get to the next customer. Baylee was so friendly when I got to the front and she was so helpful and enjoyable to work with.

Sharon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyona W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane I.  |  First Impressions 
Rating:
5.0

I give you all a 10 star for Excellent . Thank you very much.

michael l.  |  Overall Experience 
Rating:
4.0

The process to rent a storage space is long with too many forms.

George A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany T.  |  Online Move In 
Rating:
5.0

Awesome facility in a very convenient location. Awesome staff.

Chatona T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco L.  |  Overall Experience 
Rating:
5.0

Everyone was very professional and very helpful.

Arthur S.  |  First Impressions 
Rating:
5.0

Everything about my experience with U-haul was great.

John E.  |  Overall Experience 
Rating:
5.0

My plans are always to use uhaul I prefer using companies that have been around some time just for refer I am soon to be 58. Thank you and I will be coming back but this time a smaller unit for a few bins

stephanie n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Service desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.

linda f.  |  First Impressions 
Rating:
4.0

Thank you.

CHRISTOPHER H.  |  First Impressions 
Rating:
3.0

I'm hearing impaired, and the staff were NOT accommodating to that unless I physically came into the store. They would send me emails, but would not respond when I sent emails to them.

Ginger D.  |  Overall Experience 
Rating:
5.0

Exceptional service

Donna S.  |  First Impressions 
Rating:
5.0

Used this facility for 6 years Always clean and helpful staff Plenty of roiling carts even when busy

PAULA M.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and most of all friendly..thank you again

SHANIKA N.  |  Overall Experience 
Rating:
5.0

Such a nice facility and really helpful staff

ronnie m.  |  Overall Experience 
Rating:
5.0

The storage costs are too high. The units shouldn’t be locked after being one day late. The late fees happen too fast. The rate should be prorated when moving out.

Angela K.  |  Overall Experience 
Rating:
5.0

Great experience

Athena R.  |  Overall Experience 
Rating:
5.0

Facility is very clean and the staff was SUPER helpful

ronnie m.  |  First Impressions 
Rating:
5.0

Was a customer for 5 years.

REX M.  |  Overall Experience 
Rating:
5.0

Love the staff here!

Tawona B.  |  Overall Experience 
Rating:
2.0

my uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.

BIANCA D.  |  Overall Experience 
Rating:
5.0

The facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.

MARINDA G.  |  Overall Experience 
Rating:
3.0

Rates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!

ANTHONY D.  |  Overall Experience 
Rating:
5.0

Very professional

michael z.  |  Overall Experience 
Rating:
5.0

The service was fast and efficient

Patricia P.  |  First Impressions 
Rating:
5.0

I think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!

kevin o.  |  Overall Experience 
Rating:
5.0

Christy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti

monika f.  |  Overall Experience 
Rating:
5.0

I'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.

Jenita J.  |  Overall Experience 
Rating:
5.0

This place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend

Lorie L.  |  Overall Experience 
Rating:
5.0

Great place

Jay M.  |  Overall Experience 
Rating:
5.0

Great!

Damian O.  |  First Impressions 
Rating:
5.0

Had all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.

PATRICIA P.  |  Overall Experience 
Rating:
5.0

Thank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.

Dominika S.  |  Overall Experience 
Rating:
5.0

Just so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.

Shem P.  |  Overall Experience 
Rating:
4.0

None

Joseph J.  |  Overall Experience 
Rating:
5.0

Great place- I regularly do business here!

Richard G.  |  Overall Experience 
Rating:
5.0

Was an easy process to rent a storage unit and reserve a truck. Nice people!

TOM D.  |  First Impressions 
Rating:
3.0

some of the staff was friendly however one lady was incredibly rude and demeaing

Ricardo D.  |  Overall Experience 
Rating:
5.0

Staff was really helpful, easy to use the facilities and access my things when needed

Olympia P.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations on safety and cleanliness

Dina H.  |  Overall Experience 
Rating:
5.0

Very friendly and courteous.

Joseph D.  |  First Impressions 
Rating:
3.0

My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant

neeta s.  |  Overall Experience 
Rating:
4.0

The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!

Richard G.  |  First Impressions 
Rating:
5.0

I love your service all.

Henry W.  |  First Impressions 
Rating:
5.0

Thanks!!

OLIVER T.  |  Overall Experience 
Rating:
4.0

Great service, nice people

Joseph J.  |  First Impressions 
Rating:
5.0

No comments. Thank you!

ROBERT P.  |  Overall Experience 
Rating:
5.0

Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure

Justin P.  |  Overall Experience 
Rating:
5.0

Great customer service!

Rachel B.  |  First Impressions 
Rating:
5.0

Excellent

Thomas M.  |  Overall Experience 
Rating:
5.0

Clean and nice employees.

SCOTT T.  |  Overall Experience 
Rating:
5.0

Great the whole team was great. The mgr. wasgreat

William M.  |  Overall Experience 
Rating:
5.0

Great staff and great service!!

Dorisol Q.  |  First Impressions 
Rating:
4.0

I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.

Austin W.  |  Overall Experience 
Rating:
5.0

Extremely clean, always.

BLANCA D.  |  Overall Experience 
Rating:
5.0

Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.

Tracey F.  |  First Impressions 
Rating:
5.0

I'm happy with the service they provide,

Mario M.  |  Overall Experience 
Rating:
5.0

Excellent

Horacio S.  |  Overall Experience 
Rating:
2.0

Roof in the facility leaks badly.

Shannon C.  |  Overall Experience 
Rating:
5.0

Great service

michael c.  |  Overall Experience 
Rating:
4.0

none

richard r.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Great experience.

Sue O.  |  Overall Experience 
Rating:
5.0

Great Staff

Twanae J.  |  Reservation 
Rating:
4.0

Staff at facility is great.

JUSTIN M.  |  Overall Experience 
Rating:
3.0

Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.

Crystal R.  |  Overall Experience 
Rating:
5.0

Great help from the staff

Algernon L.  |  Reservation 
Rating:
5.0

No complaints about staff or facility.

Adrian S.  |  Overall Experience 
Rating:
3.0

The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!

Kami s.  |  Overall Experience 
Rating:
5.0

Always great customer service. Communication was great and the facility was nice.

NPONANO M.  |  Overall Experience 
Rating:
5.0

My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!

MARTHA A.  |  Overall Experience 
Rating:
5.0

The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.

suwarni h.  |  Overall Experience 
Rating:
5.0

Good customer service.

Coleen M.  |  Overall Experience 
No reviews have been submitted for this location.

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