Jerome was everything at the beltline location in addison
PAULETTE LCustomer Reviews for U-Haul Moving & Storage of Addison
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muy buena atención
GONZALO OOverall, I had a good experience, but I’m disappointed for being charged for fuel. I returned the vehicle with the same amount of gas as I received upon pickup. The tank was not full upon delivery, so I didn’t return it full. I have pictures to prove my point.
KEVIN AAbdul assisted me, and his help was invaluable. He took the time to figure out which tow package and adapter pin I needed for the trailer, and was patient and courteous. Really went above and beyond to get me hooked up to a trailer.
ANDREW DMy truck was rented to me with no break lights or signal lights working. I was in a very dangerous situation on the expressway. Luckily my son was able to follow behind me in order to get to my destination safely. I was also pulled over by DPD and advised of the issue. The nice officer just advised me to be safe when I told him I was less than 2 miles from my drop off location for the truck! Not happy at all! I'm expecting a call from the GM of this location.
KELLI RThe front desk ladies are amazing! The beautiful Latina was so helpful and quick at her job! Facility had c
LACY R | Overall ExperienceUnfortunately, the Receiver forgot to check me in, and I was charged an additional day. I called this Dealership - and received a refund once they realized that U-Haul was at fault.
James JThe staff was very helpful and friendly.
Ronald DI just want to take a moment to thank Anita Perry, store manager, for her incredible kindness and thoughtfulness during a really hectic day. It was blazing hot, and we were in the middle of moving—already a stressful task—but with two toddlers in tow, it was especially tough. Out of nowhere, she showed up with popsicles for the kids. It might seem like a small gesture to some, but to us, it meant the world. She didn’t have to do that. It was such a selfless and genuine act that gave us a moment to breathe and helped the kids cool down and relax. That kindness made a big difference on a rough day. On top of that, she also helped us secure free storage, which was another huge help during the move. Thank you so much for going out of your way to make our day just a little easier. Your kindness didn’t go unnoticed—it truly went a long way with us.
TIERRA MVery accommodating and professional.
James T | Overall ExperienceAll good!
HARMEN BGreat service
MICHAEL AAlthoug is quite expensive, I think will worth the price is someone is needing an indore climate unit
juan s | First ImpressionsTHEY HAD IT READY - ALLOWED ME SOME EXTRA TIME TO RETURN - IT WAS AN AGE AN YARD THING - AND THE PERSON I SPOKE WITH TO EXTEND WAS SUPER - AS WERE ALL THAT I WORKED WITH LOADING AND UNLOADING.
JOE PPlease note that my actual and physical move out date was Wednesday, June 03, 2025. I had spoken to on site staff members that I was moving out before my rental due date and was reassured that all would be well and I would not have a rental payment due for June. The staff was very courteous, attentive and helpful and not to mention that they actually picked up the phone to take my call shows their dedication to provide the ultimate in customer service.
RONA G | Overall ExperienceI returned car but due to systems not working never got to take pictures before leaving by the time I could the link expired sent in the middle of the night. The damage on my truck is not from me but was already there.
Jeffrey HShavonne and the manager, forgot her name, short, blonde lady, were real friendly and very informative and funny. Thanks for being yourselves and making this very easy for me!
Denesha H | First ImpressionsI ended up at Addison after the trailer I reserved at the Lewisville location was not on site. The Lewisville people sent me to Lake Lewisville where they told me my trailer was, I just needed to take my contract over there and pick it up. That location knew nothing about this and of course, the trailer wasnt there. So I spent an hour on the phone to get sent to Addison. Addison was great, Lewisville was horrible as was Lake Lewisville
John CIt took forever to rent two Dollies. The girl I dealt with was a trainee and had no idea what she was doing. Also, a Texas drivers license in the new format should be sufficient without having to give two references. that isjust plain stupid. Finally, your national phone system with a reference to a regional system, whereby they determine whether a particular location has the equipment is a freaking disaster.
Nick WThe front desk ladies are amazing! They deserve a raise!! The facility has roaches … 🪳 one crawled out when the door was raised.
LACY R | First ImpressionsThere were multiple issues with U-haul's computer systems the day of our pickup. It seems that corporate IT staff were doing updates during business hours the busiest day of the week. The staff worked under lots of pressure to get us checked in and on our way. Later when we picked up our auto transport trailer the help connecting the trailer, loading and securing the car were well worth the extra $20 I paid for the service.
Dewayne RThe lady who helped me, made it feel like I was an inconvenience and made it very unpleasant perhaps she needed a break
LUIS OSuper efficient and fast. I was in and out in about 3 minutes. No wasting time at either location! Will be renting again from Uhaul whenever we need moving solutions.
STEPHEN PPlease contact me about my U-Haul experience. I got pulled over by the police and could have been arrested because of the state of my U-Haul trailer, they had thought it was stolen because of the poor condition of the trailer.
CAMERON KThe trailer leaked water during the trip AND SEVERAL OF MY ITEMS GOT WET! It was my understanding that all your utility trailers where and are waterproof. NO - YES ??
JOHN OSavana was very professional and a big help for me. She's a star!
MARK WI told everyone that the AC was not working. They simulated to have fixed it, so I took the truck. They told me if it didn't work I should tell the staff at my destination. So I did, and they told me that it was not their problem because only the origin facility had control over the account. I drove 4 hours with a 100 degrees on a truck that pushed hot air though the vents when turning on the AC. Read all the suggestions online and in the app, nothing worked.
JOSE MHappy customer service
DELBERT PGreat communication and flexibility! The moving team was friendly and dedicated. Will be booking with them again!
MAKAYLA TI brought my uhaul in after hours and there were so many that had already been returned that we could not pull in to the regular drop off area.
RAYE LOne of the quickest drop offs I’ve done. Very easy to get in and out. Staff was great.
Eric BQuick and easy. just drop and go!!!
BRAD TExcellent employees. Everyone very nice.
XAVIER NExcellent customer service during the drop off process. Helpful and friendly staff!
Jason KVery simple and easy check out and return process.
EMANUEL BSpeak clearly to the customer. Listen to the customer’s needs and don’t assume they need things they didn’t ask for.
CHARLES AFront desk excellent service At Moment of the hook up great service as well thanks uhaull carrollton tx
Luis ANothing. The trailer I rented had a bent tailgate pin holder. They said they would fix it.
WILLIAM MMarcus waited on me and really talked down to me and made the whole pickup process something I really just thought about walking away from and doing my move another way.
GARY FNo improvements needed. Service and equipment was great as well as rental experience. Excellent professional, courteous and friendly staff
VICKIE SMake sure mirrors are not broken. Make sure there are not holes in ceiling of truck so your stuff won’t get wet
SUELEMA RRented here several times. Always a good experience. Thanks.
JOHN CI usually don’t have any issues renting a truck from this location but Sunday was a whole different story. I walked in with a friend to rent two trucks and the guy at the counter told me I wasn’t allowed to rent two trucks. He was kind of being rude about it and so was the woman working at the counter. The whole process was stupid asf and it took the sweet white woman to step to say that I had a good rental history with them to get me through
HECTOR LThey did not include Dollie’s which I requested twice and paid for please remove from my invoice thank you
ROSS WThe staff went above and beyond to meet the needs and concern of minds.
BEVERLY G | Overall ExperienceAbsolutely hated to have to load another app on my iPhone just to checkout a truck, especially since I do it like once every 6 years (maybe). The checkout process takes way to long….
CHRISTOPHER OThank you!
Kathleen B | Overall ExperienceEverything went well.
RUSSELL WNothing!!!! Great customer service. I had accidently canceled my van rental and they came thru with one for me. No wait. Thank you
TONYA EI put the gas on the picture it was not where they said it was and I filled it back where it was and took pictures before I left and still got charged for it. Then when I I called to explain got hung up on. Very bad experience.
Natalie BI was not able to upload pictures before I took the truck because it seems that your system was down so I could not protect myself if there was new damage done before I took the truck. This can't happen.
RAYMOND BClearer key drop off location
Aaron PRemain on present efficiency. Excellent sraff
GILDA SI feel the unit cost price going up over time was not necessary. Nothing changed from the ment we got the unit to years later when we took out everything. Almost $20 extra a month for remodel? Not sure what they really remodeled and fixed, but there were bugs and drywall all over my stuff in my unit that I swept out because I was told if it was left dirty, I would be charged something even though that had nothing to do with any of the stuff that was in my unit. And then on top of that I had to pay for a whole Nother month when my stuff was only in there for three days I couldn’t even get a prorated amount that was money wasted down the drain when I’ve been paying this entire time for years since 2022 up to 2025. That’s a lot of money. And to be told, I had to pay for a whole other month when I only had stuff in there for three days literally the days I was taking everything out was kind of messed up. I would give 3/5 star just because of the price of the unit going up from the beginning of time of us getting it to the dirt that we found inside to the fact that we had to be charged for a whole Other month when we didn’t use a whole other month.
Jordyn R | Overall ExperienceThe fees are a little outrageous $30 a month is a lot for late fees
laurel t | Overall ExperienceThe manager and staff were top tier.
Linda T | Overall ExperienceWonderful experience.
Peggy B | Overall ExperienceKeisha was professional, helpful and knowledgeable. She provided exceptional customer service.
RUTH N | First ImpressionsVery nice
MARION F | First ImpressionsI got in and out great service
CALVIN H | First ImpressionsThis facility didn’t put notes on my account when they spoke with me about things, so when I called customer service they didn’t have anything to look at other than the ledger. Luckily I kept notes of each conversation and what had happened each time I spoke with them. If I didn’t, I could have been screwed out of my stuff. I was forced to “abandon” my unit and remove my things because they messed the entire account up. Now I’m not sure if I’ll have any trouble renting from Uhaul in the future. If I need storage, it won’t be at this location again.
Jefferson R | Overall ExperienceIn My time of need You all came through
matrivee l | Overall ExperienceThe staff are very nice and friendly.
Jenny J | First ImpressionsSavanna was great as was her other 2 gals ; really helpful & very kind. .
Meredith C | First ImpressionsMoved out the evening of December 1, 2024. I called on December 2nd at 9:57am talked with a male he assured me that he would verify move out by checking my unit and would email confirmation. I NEVER received a email. On Tuesday December 3rd at 8:55am I called U-Haul talked with Rachel, she put me on hold and went to check the unit. She confirmed unit is empty however I had been charged storage fee for month of December. The male I had spoken with on December 2nd had NOT initiated the move out procedure to clear my account. Customer service is to follow through by handling the account properly and call or email customer back as you stated that you would do. In my case this did not occur which lead me to call back and drive 15 minutes out of my way to ensure my account was closed with zero balance. Rachel was excellent in her handling of my situation and I would like to thank her for following through and being professional both over the phone and in person.
Patricia S | Overall Experiencei asked for which unit before I purchased it when I got there and got all checked in, I realized that the one they sold me wasn't enough room. I had to purchase another one So just make sure customers have the right size unit.
Ashley R | Overall ExperienceExcellent! Everyone that works there was so impressive! They made sure we had great service and we moved there from another location!!
CINDY H | First ImpressionsWe were satisfied
MARLENE J | Overall ExperienceEXCELLENT ALL AROUND STAFF. The General Manager is AMAZING. Very clean facility, friendly staff. Love this place.
Pamela J | First ImpressionsStaff was nice and flexible for my move out even though I was not physically there.
Jonathan R | Overall ExperienceAll good. Thank you.
DAVID K | Overall ExperienceI was supposed to have the ability to access to my storage until 10pm. However, my access badge nor would my access code provide me access. I called the emergency number to jo avail. I was able to use the construction cone outside to keep the doors from closing. The cops came and harassed me because the alarm went off. You need to ensure people's access code and badges work as advertised to avoid harassment from the Carrollton police dept.
NATALIE C | Overall ExperienceI was cussed out by staff. Only one person was friendly during my sign up. Staff seemed miserable all the time. VERY uninviting. My card was charged without my consent. I did not choose any auto payments. Will not be going back. Definitely would not recommend.
Daniel T | Overall ExperienceGreat customer service!!
SAMANTHA W | First ImpressionsStaff was very friendly and easy to work with. And I never had any concern about the security and condition of my possessions. U-Haul is a great company.
WILLIAM P | Overall ExperienceU great
GARY C | First ImpressionsStaff was very friendly in all aspects. Savannah at the front desk was also very helpful and super polite as well as the other young lady but I don’t remember her name. Truck rental and return also super easy with polite and courteous people assisting there as well. Overall a great experience
NICHOLAS G | Overall ExperienceMuy buena atención en todo recomendé una amiga y esta muy satisfecha también buen trato lo recomiendo
jose g | Overall ExperienceLove this crew—thanks for being the best part of my move!
Ronysha F | First ImpressionsAlarm system was buggy, maybe have overnight staffing
Adrian L | Overall ExperienceThat store is the cleanest and the people that work there are the friendliest and I've been to several U-Hauls and and rented several storage buildings and trucks and everything and by far they are the nicest most helpful and at the same time they seem to be the busiest or one of the busiest. I'm not tracking them personally but kudos to them. They all need raises
Christopher S | Overall ExperienceFacility was clean and well-maintained. Staff was less than professional.
Thomas W | Overall Experience1. I told the young lady that last month would be my last month but I see I'm still being billed for this month. 2. Why is there an upcharge for 24 hours access just greedy 3. Some of the female staff are rude and just outright mean. Like if you don't like your job please find a new one. 4.The price is fair but the late fees are just insane.
KEVIN H | Overall ExperienceStaff was very helpful and went above& beyond. Great location! Mr. Phillip Henderaon was great! Kuddos guys.
Martha D | First ImpressionsABSOLUTELY wonderful staff...very friendly and personable!
TYRONE E | First ImpressionsNone
Johnathan M | Online Move InFriendly staff, efficient service, good security.
GERALD E | First ImpressionsNo damage to my items while stores here and no sign of bugs. Very good experience.
Tahirah S | Overall ExperienceThey was really nice to me there was helpful and thank you so much for the service
KENNETH S | First ImpressionsPhillip has an awesome team!
Tneshela B | Overall ExperienceNikki was amazing. Friendly, helpful and thorough
Natosha T | First ImpressionsNikki was amazing! . So very helpful! She was kind, thorough. She had great customer service but made me feel like I was more than just a customer.
natosha t | Overall ExperienceThey were very friendly and helpful.
Annette B | Overall ExperienceEverybody's Nice kind respectful and courteous
Anthony B | First ImpressionsThey were great to work with. I cannot say enough after how kind and helpful they were. One team member even helped my daughter and me move on last piece of furniture.
Kathleen F | Overall ExperienceI had a Very Good experience.
Jack S | Overall ExperienceUhaul best...
Lolita M | First ImpressionsEverything was excellent!!!!
RHONDA W | First ImpressionsAdam was such a blessing for us yesterday. Our day started out TERRIBLE. Adam was sooo nice and helpful and that made our day 10x better. I would 10/10 recommend this facility to family and friends. Thank you for all your help adam.
christy j | First ImpressionsAppreciate the support Phil and team provided to get me set up and set in. A particular occasion I remember when I didn't have the security card but after hours access was open, Phil was available and guiding me through the process via text.
Anmol S | Overall ExperienceI will always come back to this storage unit. They kept this place sparkling clean at all times. I never had a problem with this company the whole two years I was renting from them. The staff is wonderful and helpful. Keep up the good work.
Snowlandria T | Overall ExperienceI had no issues with storing at this location my only gripe is the hours for storage access...if you arrive at open you will have to wait for someone to acknowledge you to unlock the storage doors.. sometimes you just have to wait a bit...all in all though if I had to I would def store my things here again..
Cornelius C | Overall ExperienceThe manager and Adam were both great. They went the extra mile to make sure I was satisfied, and I appreciate both of them veryuch
Allen B | Overall ExperienceThrough the 7 years using U-Haul’s storage facility, the staff have always have been helpful and very informative.
ESPERANZA L | Overall ExperienceI like carrolton storage big and love climate control thank u
Joann A | Overall ExperienceDoors used to either be locked when they weren’t suppose to be or wide open all night long. Manager then was Matt V and he didn’t care when the concern was brought to his attention. Swipe cards never work. For as much money as that store makes, charges for these units and as big of a company U-Haul is the technological part of the system should not feel like it’s from 2001. It should be easier to check in/out. the times that the doors are going to be locked and when they will be open needs to be more clear , as well as consistent!
Hailey Y | Overall ExperienceThank You U-Haul and Staff for helping with securing my personal property at your facility.
AJ T | Overall ExperienceThey were excellent
TAISHA F | First ImpressionsAwesome service staff made everything so easy
KELLY L | Overall ExperienceOn site storage manager had no skills in customer service. Assistant manager to young and no clue what customer service word meaning stood for. Employees had no customer service skills and no computer skills to do simple things.... Maintenence lady sexcoally made passes at me. Zhane no clue how to do his job. Bad, bad employee, management all the way up to the top..........
JEFF U | Overall ExperienceThank you, U-haul Moving & Storage of Addison for keeping my belongings CLEAN and SAFE for seven years (April 2017-October 2023). The customer service team was OUTSTANDING!
roshonda r | Overall ExperienceThe facility was well kept I just wish they had hours that were more convenient for the customers. I appreciate the assistance the store manager, Philllip, gave to me. He was helpful and very patient in my process of storing here.
Antonia C | Overall ExperienceThere are products being sold that were defective that needs to be pulled off the shelves. Specifically the WordLock locks... tried 2 both were defective. That kind of problem would have cost me a locksmith fee to have it removed which should not have been my fault. Thank you
joppachan w | Overall ExperienceI had that unit for many years and was always impressed with how well-run this facility is.
Sara R | Overall ExperienceThank you.
lola s | First ImpressionsI have the receipt and it clearly says I had booked a storage unit before hand on 1st floor. I went into the facility today and I was told that the receipt is false and got the storage on the second floor. Upon questioning the staff told me that the receipt I have is “NOT VALID”. For a company like U-Haul to do something like this is absolutely unbelievable and unethical. I believe I did pay extra to get the storage on the first floor which I never got.
Nikita P | First ImpressionsMy truck was blocked in, they gave me my key a last step by calling in. In store couldn’t help. Then they overcharged me for gas.
Jermwnie J | First ImpressionsU haul in general have very poor customer service. My personal experience was unbelievable. Poor and rude manners of female stuff ( except Monica), your so called young female manager( a hispanic female) was so rude and pathetic that monica( a trainee) had to reprimand her. It appears that this particular young and inexperienced employee lacks very basics of social conducts, not surprising!!. She needs better training in very basics and that isnt forthcoming from u haul. Your &your superiors for that matter are out of touch. Play too muh golf do u? Pay attention to the basics, rest is easy.
shahed c | Overall ExperienceI appreciate them honoring an offer that I was unable to claim due to system issues. Definitely recommend
Cornelius C | First Impressionseverything went smoothly but I realized I didn't give the card back
Thomas F | Overall ExperienceMy Uhaul location tried to help Me when I was on the verge of becoming homeless, but I could not recover financially and figured they had got rid of my belongings a long time ago. Unfortunately they messaged Me out of nowhere almost a year later and were on the verge of auctioning my prized possessions. I was touched to know that they really did try to help Me, but was in another cycle of financial struggles. I would definitely recommend this place to anyone in need.
Johnny S | Overall ExperienceYou might want to tell people how to open the lock for those less mechanically inclined
Thomas F | First ImpressionsAgain I'm the customer li don't know the curren promo. I just know what is told to me and I was lied to and the folks at the store could give three shits about what I was told or why and as a manager that would trouble me
Christopher S | First ImpressionsI was using the facility for months and it was great. Then i needed to put my payments on autopay and the person on the phone said they set it up for me. I paid once because I thought it'd take a while to kick in. She never set me up with autopay and getting my situation handled well was a nightmare. It still never got handled correctly. They refunded me for the days used and told me to pay for the full time by the 10th of a certain month. I tried paying for it and nobody answered. They said if it wasn't paid by that time, they'd auction my stuff so I assumed my stuff was gone. For MONTHS after, they tried to manipulate me into paying for everything when it was supposed to have been auctioned off anyways. I'll never use the storage for U-haul ever again. The truck rentals usually go very well.
Ian B | Overall ExperienceStorage units are expensive
KYLE K | Overall ExperienceBest storage and U-Haul truck rental business I’ve done business with
JAYLON W | First ImpressionsI called to confirm the details of my move in on 8/2 around 2:45-2:55 cst. I had reserved a 10x15 and was attempting to check in online but was unable to. I spoke with Tanise who confirmed the unit was not available. I requested a solution since the reservation could not be fulfilled. She said that she would give me 2 10x10 units with the first month free to resolve the reservation issue. When I arrived to the store they said the not only do they not rent 10x15 for in-city moves but that I would not get a free month of rent on even a single 10x10 unit. I overall just feel mislead. I did a previous city move last year on 8/7 26494143. The solution here is I want the first month free.
Blake W | First ImpressionsAlways a well maintained facility, helpful and friendly personnel, and secure
Brian B | Overall ExperienceStaff is great
Sheron K | Overall ExperienceGreat staff. Very helpful.
Josef B | First ImpressionsAll except the truck I rented the air was not working and Carrollton called me Tuesday to tell me it was However we could not get it to work
DEBRA P | Overall ExperienceNo issues at all.
victoria h | Overall ExperienceEveryone was extremely helpful and courteous. I am very happy with the way everything went.
Barbara S | Overall ExperienceThey made my stressful situation very smooth. I really appreciated everyone help and their kindness with everything
Jacquelyn J | First ImpressionsDon’t call the call center, call the actual store to be sure you’re given/recommended the right size storage. Mine was too small, even after expressing I had a 1 bedroom with large items. I ended up having to toss my couch because it wouldn’t fit.
Jerrica T | Online Move InI contacted you all and scheduled service. The process was difficult to get in contact with someone that was willing to do their job. I went into the uhaul on beltline and they were lacking customer service skills. Employees need to be retrained.
Demario D | First ImpressionsGreat service, always.
June T | Overall ExperienceI cannot say enough about how friendly the staff is at the Addison store. Martin went way out of his way to help me with all my needs. And the girls in the office are so sweet and friendly! I would highly recommend U Haul of Addison. Thank you for your service!!
PEGGY W | Overall ExperienceU-Haul broke down. Super hard to get in touch with someone in the office. Thought we had until 10pm to load things into our storage but doors wouldn’t open past 7pm. Delayed our move multiple times. Was not able to finish moving our stuff in time for our move due to lack of access to our storage.
Abraham H | Online Move InMy experience setting up arrangements and getting service here was terrible. Nothing was fully explained and the whole operation was confusing. The app you suggest using is not user friendly and it doesn't work. I sat for way too long just trying to return my vehicle after hours. I definitely would not recommend or use them again.
Ronisha C | First ImpressionsHad trouble with on line reservations not matching availability
Kathleen F | First ImpressionsScanning identification documents, taking a selfie to upload and reserve a truck was a headache. I tried several times. The cable tie was on my locker. I had to go back to the office to get my free lock. I had to show my confirmation text message.
Miget M | Online Move InGreat service
Rosetta M | First ImpressionsThe experience was okay but the manager at the register gave me a locker that was already rented out and then charged me twice for the insurance fee
Terry H | First ImpressionsI give all staff 5 stars highest rated. I wanted to give highest ratings to loaders, but the online review was not working at all. I took it in to uhaul office and they couldn't get it to work either after trying over 7 times, to give 5stars rating to loaders as well. The only thing I don't like is the online rating for my loaders. Everything else is EXCELLENT BARBARA STEIN ❤
Barbara S | First ImpressionsStaff was professional and helpful very knowledgeable
malcom b | First ImpressionsSafe and Easy.
Cesar S | Overall ExperienceUp until the time I moved , I had no problems with storage, payment methods, etc. bUT this last personal experience was bad! Rude people running and/ or working there. Very unprofessional and definitely not welcoming to those moving in or with questions. Bad karma in the air!
DIANNA S | Overall ExperienceI've been with U-Haul storage for close to 10 years. Anytime I needed them they were there. doing the covid-19 pandemic when everyone's finances were delayed. They stuck by their customers.They really under and worked with me. Shut out to Ms. Krystal at the Addison location and the managers at the time at the Richardson location. They were awesome! I would recommend you all to anyone. Thanks U-Haul.
ODESSIA D | Overall ExperienceIt's a good place, well-lit and clean and very secure in my opinion. The staff on the other hand is a different story. I've only been to the office three times and unfortunately, in every experience I had with the staff I get the most unprofessional service and just outright subpar service and courtesy. I do not get acknowledged and when I ask for something, seems like it's a big task. In comparison with ExtraStorage Place, I went to 3 different locations, and the staff there were so nice and very helpful and offered to show me around. I don't know why there is a discrepancy but it's literally night and day difference in terms of professionalism and courtesy. Lastly, didn't like how Uhaul kept increasing their prices every 3-4 months or so even though I always paid in 3 months increments. That is why I left.
VICTOR P | Overall ExperienceI had a very good experience using Uhaul, I had to leave myself there for a number of months and there was no problem whatsoever.
JEFFERY C | Overall ExperienceEvery one was friendly, knowledgeable, and fast . Thank you and it was a pleasure doing business with you.
Vicki B | Overall ExperienceI was very satisfied with everything.
ANNA W | Overall ExperienceI would rent here again. The storage facility,including bathrooms, were clean and well maintained. The process is simple.
Sally R | Overall ExperienceThe family owned storage facility was great, easy and convenient. I would recommend renting any U-Haul product through them!
Colten W | First ImpressionsNo complaints
Monte B | First ImpressionsVery friendly and helpful staff. Very professional and always happy to answer any questions.
Daryl G | First ImpressionsI have used your facility for about 10 years and have been extremely satisfied. Thank you for always being efficient and keeping this facility in the best of shape!
VICKI V | Overall ExperienceI had an easy move out process. I was so in a hurry in moving that I forgot a step in checking out my move out of the storage & it was done for me. Very convenient. I only had 1 encounter with an employee that I thought was below average. I was given a hassle because I was supposed to have one month free with my uhaul storage because I had purchased a uhaul truck. She at the time sod not want to allow me to have one month free. Even after she saw that I had the uhaul outside of the building full of my cargo. She has to escalate the issue because she herself could not handle the matter and her supervisor confirmed that I was entitled to one month free. Aside from that I had a pretty easy going move-in and move-out. Majority of all were friendly. The facility was very well kept and I had no issues with the security of my belongings. There was one slight issue… I was given a code to access and asked to provide a 4 digit number I wanted to use. I did that and it was populating as someone else’s name and unit number. This was never corrected. Luckily they were in the process of changing the security system to a card swipe and I was able to access my items.
Taylor T | Overall ExperiencePlease give me a call and/or let me know when I can come and move my items from the facility. So sorry I didn’t know when the move out date was in time. I have had a serious illness and death of my brother. So, I missed the date you set. When I called the facility to pay the rent, I was told that my items were going to be auctioned off, and that I would be notified when the items would go to auction. I was never notified..
MAY M | Overall ExperienceIt was fine until move out day. Then I experienced one of the rudest and most disrepctul behavior by a store employee. I have no doubts if I didn't de-escalate the situation, the employee would have become physical as he was very incidary and attempting to intimidate me. He was laughing when I asked who was the manger, then claimed he was the manager and sarcastically asked if I still wanted his name for my report. Charging me $50 for cutting a Uhaul-store brand lock when the lock fails and there's no guarantee is also absolute disgusting behavior. I will NEVER use Uhaul ever again.
James M | Overall ExperienceEverything was fine until a few days ago when I went to go make a payment and I will choice the extra $7.95 but insurance was already have.
JEFFERY C | First ImpressionsMatthew and his team were very helpful and pleasant to deal with.
JULIA P | Overall ExperienceMy only issue was previously I was given a lock at this facility and at another facility. I was told the lock was included when you rent a storage unit. So this time, I didn't bother to bring my lock (I wasn't able to get to it and assumed I would still get a lock when renting). Apparently this changed so I was not prepared and had to leave my unit unlocked over night.
MICHELLE A | First ImpressionsMy experience at uhaul storage was great. No complaints but all compliments.
Michael A | First ImpressionsI have had a storage unit for over five years and just cleared it out to move to a new direction in my life.. I could not have been more pleased with the staff managers, and everyone that was part of the team. I have recommended this Storage facility to family and friends and actually had family members get a moving U-Haul as they’ve moved across the country and they were very pleased with the service and the help they receive to move their things and attach a car.. Thank you so much
CECILIA B | Overall ExperienceMartin was great! I arrived 10 mins before closing and Martin and the entire staff still working treated me with kindness, patience, and provided excellent customer service going above and beyond expectations… even though they were ready to go home (smile).
William G | First ImpressionsUhaul needs too get their act together they failed me on my prior reservations from las vegas nevada
Joann A | First ImpressionsGreat
JOHN C | Overall ExperienceN/A
Malie K | Overall ExperienceTerrible communication. The phones are never answered and always forwarded. Even the call center was dismayed by this particular locations lack of answering their phones. Even the corporate call center manager could not contact the store. The general manager, Matthew Varveris, never answered his messages (left by call center manager) or returned calls. His cell phone has always had full voicemail box and, as a customer, I was never able to leave a message. This store has caused me considerable stress and dismay. I genuinely am disgusted by the business and their practices.
michael c | First ImpressionsThis unit had been vacant for a couple weeks. I needed it for one night on Oct 11 to store my luggage and few bags just over night. Planned on picking up the morning of Oct 12. Unfortunately I went to the emergency room the night of the 11th and in the morning of the 12th they transported me to medical city of Arlington where I stayed until yesterday about noonish when I was discharged. so you guys put a lock on unit 1881 for being four days late and yesterday when I asked to speak to a manager to see if there’s something you guys could do to help me out instead of paying the full rent since I was only there for four days and no one could help me. I had a plant in the unit and I needed my things immediately. So I paid the full bill! I will be requesting a refund.
Shannon V | Overall ExperienceThe customer service representative at the Addison, Texas location was over the top customer friendly. She was extremely accommodating and explained in plain language and understanding each element of both the storage and vehicle rental. Her approach to customer service was refreshing and deserving of an internal commendation for excellence.
ANTHONY W | First ImpressionsVery clean, well lit, well managed. Had stuff stored there for years and never had a problem.
ERIK E | Overall ExperienceEl servicio al cliente fue excelente y siempre cuando yo llamaba me dieron la informacion que necesitaba si fue buena la expericiencia y volveria si necesitara de sus locaciones.
IRIS M | Overall ExperienceGreat
NEENA S | First ImpressionsAmy helped me with this she was professional, helpful and considerate
Crystal C | Overall ExperienceExcelente servicio. Excelente personal. Excelente atención.
ramos j | Overall ExperienceI had this unit for 3 years and it was a great experience from start to finish!
David C | Overall ExperienceAnyone can walk up to the doors and they will open. Not secure at all! I was told they have cameras to watch the facility, but that's not as good as having the doors secured. Other facilities I've rented at REQUIRE you to swipe your card or enter a code to get in.
MICHELLE A | Overall ExperienceThe only thing is that when you are trying to call the store itself you can never get to it you have to wait almost 30 minutes to and hour on a call.
BEATRICE B | Overall ExperienceI was very impressed with the entire staff at this facility in how they assisted me. I live in Kansas and currently rent U-Haul storage units there. I needed to find a storage facility for my son's things in Carrollton, and this was the perfect choice for me.
joan b | First ImpressionsEasy to load your storage. Easy access.
Ann U | First ImpressionsButt plugs are cool
Zakary B | First ImpressionsHave used this location multiple times. Clean, great staff.
linda N | Overall ExperienceMatt and crew were great
adam l | Overall ExperienceAmy at the Beltlind location was AWESOME, she was courteous, friendly and very very helpful. She was knowledgeable and I appreciated her attentiveness to my needs and questions was answered with confidence . I appreciate your time Amy thank you.
Angela G | First ImpressionsExcellent assistance!
ROBERTO C | First ImpressionsAmy was such a delight. She went above and beyond for us!!! Thank you so much!
Shannon V | First ImpressionsOverall I am happy with the service and location. This UHAUL is always clean and well kept. However, I am a little disappointed with my visit to the office on 7/7/22. I went in because I was unable to make a payment online. Amy tried several times with no luck. So she told me that they would comp me for this month and she would work on getting the problem resolved. Shortly after leaving I received a call from Crystal requesting payment. I never asked for the pmt to be comped but was rather disappointed that the option was so quickly retracted. I made the payment with Crystal. Hoping I can make online payments moving forward. This was not a new move in. My husband and I have had the unit since 2015.
gayle j | First ImpressionsTodo bien
luis a | First ImpressionsLocation was good, all was good.
James D | Overall ExperienceI used the online move out on the 18th which was a Saturday of June. They didn't get it and still charging me for a whole month. Not cool .
Shanee A | Overall ExperienceWhat I appreciated was the inter action with the staff in assisting me in my concerns in eliminating them and following through. Thank you
DANIEL A | Overall ExperienceI have rented trucks before from UHaul but not a storage unit. Didn’t get too many instructions or heads up info on how to access the unit or what to expect (like there’s a pest deterrent in the unit that’s poison). Would have been nice to know.
Emily H | First ImpressionsStaff was very helpful and professional!!!
SANDRA T | Overall ExperienceVery friendly, efficient, knowledgeable professional service and a price that was a good value.
EUGENE W | First ImpressionsMy items are still in the truck because although I arrived before closing, the doors were broken. I can’t reach anyone at the local site so I have called the support center but still need assistance.
Brittanh J | First ImpressionsMy experience at this location was great due to a helpful staff member! Jerome was VERY PROFESSIONAL and HELPFUL from the beginning to the end.
Tiffany S | First ImpressionsIt’s always a pleasure to receive service from this company. They are both friendly and professional each and every time I use them to move.
Montelyus J | Overall ExperienceNot only was the staff attentive in providing me with the necessary equipment in order to make my move as easy as possible. But they went above and beyond to offer both material and suggestions on how to make my move that much easier.
Montelyus J | First ImpressionsProfessional and helpful best describes the staff we encountered. We also appreciate the sense of humor.
Louis P | First ImpressionsSuper painless and accessible for the most part
Bobby H | Overall ExperienceThe facility and staff, meet my expectations. If I were to suggest anything, it would to somehow restrict "extra helpers" vehicles from being parked in the loading zone parking slots.
EVERT L | Overall ExperienceThis store is extremely busy, it everyone remains pleasant to customers
denise b | First ImpressionsMy unit had roaches in it 🪳
Ashley M | Overall ExperienceWe had a reservation for a 10x6x8 and we did not get it.
Marcus M | First ImpressionsOffice personnel (James & Katherine) were professional, extremely helpful and courteous. They answered our questions, made updates as per our request, explained how to find and enter our rented units, after hours entry process. Plus, they made sure we understood after hours rental truck drop-off. James and Katherine went well above what I expected and gave great customer service. Our storage space was really clean, easy to get in and out of and there were plenty of dollies provided for our use. We couldn’t be happier with U-haul!! Thanks so much, Jg
JANICE G | Overall ExperienceMr. Josiah & Ms. Crystal gave the best customer service. They were always helpful and explained everything in detail. From my storage units to renting a Uhaul truck, they both go above and beyond to make sure everything is right. Thank you all for your excellent service.
Walter W | Overall ExperienceU- haul been around years it’s all good, used many stores all good. Couple times in past ?? Years ago.
James D | First ImpressionsI am giving this rating only to the GM Josiah and his staff at the Carrollton location for going beyond customer service to assist me. I will only communicate and contract my moving needs with his location from this point The initial online experience in my truck and moving needs were horrible and cost me more money and wasted time. Online customer service provided me with a moving company that was 2 kids in a car with no packing experience. They had no tools or supplies to secure my things. UHaul chose the wrong size truck for my long distance move and the worst packing experience ever! I had to secure another truck to move and store my additional furniture and secure a storage unit locally so that I did not abandon my things. I will now have to pay for a moving box to bring my things to Florida after paying $2000 initially. If I had not had Josiah to try and correct and resolve these major issues I don’t know what I would have done. Again this rating is only for his location.
CYNTHIA S | First ImpressionsParking at Addison location, to load and unload was really tight. Ramps to push carts with belongings were long and inconveniently placed.
Carolyn H | Overall ExperienceFacility always clean
Ann E | Overall ExperienceThe staff was great no issues.
JAMES W | Overall ExperiencePrices too much.
manuel g | First ImpressionsI’ve come to this location for all my needs over the last 10 years, they always do a great job!
IRENE P | First ImpressionsThe Beltline and Marsh location is the best. Kelton Jenkins
KELTON J | First ImpressionsThe staff at this facility were really helpful & accessible. I would highly recommend this facility for rental & storage.
Srinivasan G | First ImpressionsUnless it happened to not be working, you no longer need to swipe your access card in order to access your unit. This was the reason I returned to this location. Whether myself or a thief opened my unit without my access card, an alarm would sound. I don’t see what’s keeping my unit secure now. Anyone could bust the lock and the staff doesn’t seem like they would do anything if they suspected a robbery. There are cameras but without an alarm, who’s to say it’s not their unit? Is there protocol for anyone to check? Staff is friendly, but there is no sense of efficiency. I reserved my unit online to avoid hassle. It took nearly an hour from the time I showed up to get my unit because nothing was ready for me. I was asked what type of locker I wanted when I’d already selected an upper 5x5x6. When I arrived, it was a lower. I had to wait in line again to get the correct unit. When I arrived to the new one, the zip tie was still secured, so I had to leave again to get it off. Thankfully I hadn’t hired movers or it would have been a costly wait, but I did have family help who had to wait on me when they didn’t plan on the delay. Any service request usually takes a while, but I stuck with this facility because the security was worth it. I can say the hallways and units are clean, but that’s really the only benefit to being here now
Kristina A | First ImpressionsRented unit on phone, showed up and it was a PARKING SPACE!!!! Employees were immature, inexperienced, unorganized. They arranged another unit down the road and upon arrival the unit already had a lock on it. Oh, she directed us to the wrong truck on the lot and acted like we were at fault.
Stephanie C | Overall ExperienceI have no complaint thank you
JAMES S | Overall ExperienceThe entire front desk team were great with all of the customers when I was there
KELTON J | Overall ExperienceThe workers where friendly and respectful
MOMODU K | Overall ExperienceGreat service
Jair C | Overall ExperienceLoading area has a metal bar that seems like a hazard to people moving items in and out of vehicles. I tripped over it several times (no injures). I would recommend improving this area for customers. Thank you
KINGTUT O | Overall ExperienceThe staff and facility is top notch. Always a pleasure, the staff was really nice and helpful. Location is great, very clean facility.
rebecca s | Overall ExperienceI spoke the the manger about the staffing problems all though most we’re friendly the guys that work there including the manager was rude and unwilling to help the ladies until i asked for the MD information. They new hires were on the floor alone very nice ladies but when they asked for help figuring out something they didn’t receive it.
JONETTA R | Overall ExperienceThe only thing that would have made my experience better would have been to have a unit closer to the elevator.
duane k | Overall ExperienceUnit size was smaller then originally stated. Pictures of vehicle was not the one I got so spent 50 min uploading pics
SYLVIA M | Overall ExperienceI was particularly pleased with the efforts of Crystal. You are well represented when the customer is waited on by her.
BRIAN A | First ImpressionsThe only thing that could have been better was the loading space. All the truck returns were in the same area and it would get clogged making it hard to get in and out of at times. Also, would have been nice if I could have pulled my car a little closer to the loading area. Other wise friendly and very helpful staff.
Haley W | Overall ExperienceGood customer service
MOMODU K | First ImpressionsThank y’all for helping to make my move stress free.
Kaine H | First ImpressionsThey never do my check out. It’s was a problem.
JOSE C | Overall ExperienceI really do appreciate the customer service provided by Crystal!!! She was polite and funny. She made me smile coming off a 7 hour drive. Crystal was very knowledgeable about the information provided and had a great spirit about herself.
Quinton P | First ImpressionsJosiah and his staff are so professional and helpful. I had to have my movers pack my things out of a number of units and they worked with us to make sure my movers had space to work and park their truck. I live 15 mikes away and would definitely store my stuff with them again.
Margaret O | Overall ExperienceCould had been better staffed and ability to explain more
SYLVIA M | First ImpressionsI think it is bad business to enforce a policy and have no recourse nor offer any grace to people in need. We went over on our monthly lease by 7 days because we had to leave town for a death in the family. So we were charged a full months rent for 7 days use. Yet UHaul would not offer any kind of a refund for the month. Not even partial. Nothing. I know it is in the contract but exceptions should be made for some circumstances and a death in the family would be one of them. And I have worked in IT for decades and know that every billing system has an override procedure so blaming it on the "system not allowing it" is just lying. If I am ever in need of temporary storage in the future, I will not be using UHaul.
James D | Overall ExperienceAsked for late night access over three times, was told that I was good to go, showed up at 10:30pm to unload my stuff prior to work in the morning access was denied. Call the after hours GM no answer multiple times. Had to sleep in the truck at night, in order to go to the office at 7 AM and was Told “ what do you want us to do about it?” Then got a charge for going 30 miles on the truck because I couldn’t unload my stuff when I was specifically told I was good to go. Gonna take this first free month and move out and stay far away
Denis F | First ImpressionsStaff very professional and helpful!!!
SANDRA T | First ImpressionsYou staff was very rude even though it was after hours. Some people had questions about leaving the equipment there and the employee was rude even though your off the clock you still work there and it would have been courteous to answer the questions the customer an extra 10 mins or less so they would not have to pay extra for a screwup or have to spend hours trying to correct something that you could have solved in 10 mins.
LISA G | First ImpressionsMoving in was great, everyone was very helpful and friendly. Moving out, everyone was helpful and friendly except the girl that checked me out. She was rude, not only to me but to a coworker that tried to assist her.
DEBRA A | Overall ExperienceWe had stored here for more than 20 years. It is very convenient and well maintained. The only negative comment I would have is that the wait time at the front office is long particularly before weekend with lot of vehicle and equipment renters in line and those transactions took a long time. .If you are just buying a few packing material you have to wait a long time just to pay. Also it would be a good thing to have a toilet facility and drinking water for customers.
RAM V | Overall ExperienceMy customer service representative was very knowledgeable and helpful. She gave me a tour guide and tutoring on gate access and hours. She was awesome for only being with company a few months.
Delmarcus M | First ImpressionsExelent customer service.
JANIE F | First ImpressionsCustomer service was great. Keep it up guys !!!
ADEWALE A | First ImpressionsReserved a storage unit ahead of time, but it was still locked when I got there. After telling them it was unavailable, I returned 4 hours later with movers ( paying them by the hour) and it was still locked. After 30-40 minutes of waiting with the movers, they finally gave me another storage unit.
Zacharias M | First ImpressionsReally easy, thanks
Gabriela M | Online Move InIt was easy and convenient but overall the experience was just ok. The instructions and options for payment/account maintenance were not clearly articulated. The staff was not rude but not really friendly. Also, when I cleaned out my unit I went to the office to let them know but the account was not closed out properly. I received a late rent notification and it took me calling twice to get it officially closed out. Otherwise, I felt it was clean, safe and what I needed for the time.
SHANA A | Overall ExperienceJosiah and his team have been very accommodating and helpful. Thank you for the service. I will definitely be using this facility again if the need arises.
Mae P | Overall ExperienceWe see helped by the manager, who was very thorough and friendly. I felt he went above and beyond, really great experience and I was impressed with how clean and well-maintained the facility is.
DEBRA A | First Impressionsgreat experience with storage but had a hard time communicating with actual store. all was resolved though so can’t complain. would use again
Ariana M | Overall ExperienceN/A
Malie K | First ImpressionsI love the website how it is a full service moving and storage solution! It makes it so easy! The staff at both locations as well as online did everything to help me and have things run smooth. I wouldn't rent from anyone else!
Vanda D | First ImpressionsBest Moving U-Haul Storage.
Thuan P | First ImpressionsU-Haul Associates (trained) don't go over contract and explain all the important necessary items. They make the statement after the fact; read the contract. I believe that is very rude too say to a customer. We trust and believe in your company, that's why we do business with you. Thanks
Cassandra G | First ImpressionsI told a few friends about my experience
Jamel S | Overall ExperienceI would like to cancel my unit. I was told it would be outside facing and big enough to fit 1-2 bedroom. It was a 5*10. In a panic I left and found another storage unit from a different company. I was moving that day and needed one right then. I need to cancel this one entirely. I am not too pleased with uhaul overall, even some of the staff agreed that communication can become misaligned at times.
Emily A | First ImpressionsWhen I first called to get a unit person over the phone had sold me on things that weren’t true asked if I needed insurance they said no that was a lie. Then they gave me a price for the unit when I got there it wasn’t the one that I explained to the lady over then phone, so that increased what I had planned on spending and then I went there after hours twice. Had trouble getting in my unit called the number after hours left a voicemail never heard back from Josiah. Worst part is I live 45 mins away wasted time and gas
Andres L | Overall ExperienceFriendly and professional staff made my move-in a breeze!
Darrell C | First ImpressionsThe staff at the Addison location were amazing!! Absolutely some of the most friendly and helpful people. Thank you so much!
Shelby S | First ImpressionsI had this storage for 18 years, and never had an issue. The staff have been wonderful and my stored items were well kept. Thank you so much!
MELISSA A | Overall ExperienceI have tried to contact the local store a number of times. I moved out during the evening before my next charge on 3 different units. The charge hit at midnight. I have been unable to get refunds. When I call, I am on hold for 20 minutes, the local store answers and they switch me to a national line where I am on hold again. I actually was able to talk to some one at the local store when I moved out of 3291 and they appeared to put notes in the system, but nothing ever happened.
Sandra F | Overall Experiencethey were great, just hard to reach by phone but thays because they were so busy.
CASEY B | Overall ExperienceI moved out of the storage May 1st and was told all I need to do is remove my things and lock then let staff know before I leave. I did exactly that. The manager even wrote the storage number on his hand. I thought it was done, but 18 days later I get billed for another month. I called customer service the store to get a refund and was placed on hold for 20 minutes. Some random guy answers he could assist me. He claimed he removed me from auto pay and processed the refund. I didn't believe him and went to the store after work. I found out I was still on auto bill and my account had not been refunded. The guy was able to cancel the auto payment and refund my account. He says it will 3-5 business days to go into my account. I will only rent trucks and trailers from there. I will find another way to store things if needed. Thanks
michael s | Overall ExperienceThe only issue was when we went to the storage unit there was someone else’s stuff in it so we had to rebook and the only ones available were two separate storage units for the size I needed
Sarah S | First ImpressionsGreat experience storing my things temporarily with U-Haul Moving & Storage Of Addison. Super busy location but they get you taken care of.
chris b | Overall ExperienceSon muy amables y atentos con los clientes y atienden muy bien
Victor O | Overall ExperienceI’ve always trusted U-Haul with my personal belongings.
Margaret A | First ImpressionsGreat customer service, and very informative on the phone and in person.
Robert O | First ImpressionsEverything was great, the service, the storage facility. I would definitely recommend this place.
Bhuvaneswari R | Overall ExperienceLeroy was a great help !
kellie c | First ImpressionsThe staff was great
ALEXANDER H | First ImpressionsOne downside is the pricing is higher than others in the area.
KAYLIE C | Overall ExperienceExcellent, convenient, and great customer service. Needs more corporate funding to expand
Joshua F | Overall ExperienceGreat service
MELISSA R | First ImpressionsTodo excellent tanto el personal ,como las facilidades, en Florida y Texas
Myrna a | First ImpressionsEn ocasiones el estacionamiento está muy lleno y no hay donde estacionarse y cuando uno se está moviendo de reversa, hay automovilistas que pasan muy rápido. No disminuyen la velocidad. Por lo demás, excelente servicio.
Juan C | Overall ExperienceStaff was very helpful!!!!!
Angelia J | First ImpressionsExcellent service 😎
Berta C | First ImpressionsI have been so satisfied and pleased with EVERYONE at this location you all were very patient with me doing my difficult hardtime and I'm truly Thankful for all of you. Keep up the Great work that y'all provide and hopefully the other Uhaul locations will take notes from you guys. BEST UHAULERS EVER!!!😊
KIERSTEN N | Overall ExperienceStaff gives great customer service.
linda N | First ImpressionsAll good.
LINDA N | First ImpressionsVery clean and secure facility, I was happily surprised. Staff was helpful and kind. I support people's choices to wear or not wear one, but typically employees were not following mask mandates. In many of my visits to the facility, they would pass within inches of me with no mask at all. As a cancer patient, if I get sick, I can't get treatment. The reason I needed storage was to live with my mom who is immune suppressed, so we could isolate together. If employees don't want to wear masks, I would like them to do it between themselves, but not within inches of my personal space, as what often happened. I don't take it personal, I would still recommend this location
Kristina A | Overall ExperienceI have been a long time customer, over 14 years. I've appreciated the facility and never had a problem until January 2021 when my check was received but not credited to my account. When I pointed out the error, it was corrected. Then two weeks later, I got another letter that my account was unpaid. When I talked to the local manager, he explained that someone in Arizona had sent that notice, that my account was fully paid. You can do better.
DELRYN F | Overall ExperienceThank you all for your excellent customer service.
Walter W | Overall ExperienceMary did a great job over the phone
Sean M | Online Move InPeople were very nice and facility was nice!
John S | Overall ExperienceNice & smooth!!
Aaron R | Overall ExperienceHe was very helpful and very welcoming, the process was smooth and no stress!
Nydia R | First ImpressionsGreat staff, convenient parking, good hours, safe, great materials to make transitions easier
Destiny H | Overall ExperienceThe rep assisting us was excellent!! Very courteous, friendly and helpful. While in line, I was pleased to see an employee politely remind a customer that a mask is required inside the building.......THAT was phenomenal!!
ALLEN B | First ImpressionsThe front desk staff was rude and not very helpful at all. They seemed more interested in hiding out in the back and hanging out then actually helping customers. I would like to say the staff checking in the trucks were incredibly helpful and made up for the rude front staff.
Karen G | Overall Experiencegreat staff very helpful
Roderick W | First ImpressionsConvenience, safe, clean, helpful.
LUCIA F | First ImpressionsUn excelente servicio. Personal muy amable
edwin o | First ImpressionsIt was a great pleasure working with Donald Waller and he is very professional and helpful.
Virgie W | First ImpressionsGreat customer service def. Recommend the carrollton location!
roxana r | Overall ExperienceThe facility was very neat and clean. I had my stuff stored for 9 most and it was very well kept. Minimal dust.
CORA S | Overall ExperienceFront Desk staff was very helpful in meeting my needs and Hands on when I encountered difficulty.
Stacy L | First ImpressionsHighly recommend this place. Professional, very fast, very knowledgeable, but overall an outstanding job.
Arlelete o | First ImpressionsNot new, have had a storage facility at UHaul for several years.
WESTCHESTER I | First ImpressionsY'all helped us with our storage needs! Very much appreciated. Our only issue was that for the big room, there was a beam running through it, and we were not notified of that before paying and accessing. That can make a huge difference in what you can store in there, so you should definitely let customers know beforehand of any obstacles in their storage unit!
Diego V | Overall ExperienceClean facility and friendly and helpful staff.
TRACY F | Overall ExperienceThis facility is clean and secure. Access hours are convenient and you can purchase 24 hour access for a little more $$$.
JAMES M | First ImpressionsMiguel was great and super friendly! 😊
Daisy E | First Impressions14 years, crystal , James and Manuel were great help to me today as I moved out and others through time very helpful as I live 500 miles away
MATTHEW H | Overall ExperienceParking at loading area insufficient. Parked cars weren't loading or unloading. Please mark spots as a loading zone only, not parking.
Juan R | First ImpressionsParticularly impressed with the level of customer service at this location. Staff is friendly and well trained. I'll use this location again and recommend to friends.
Michael L | Overall ExperienceGreat place to store items. They were kept in perfect condition. No pests. No overheating.
Sharon N | Overall ExperienceI have moved out because I’ve moved to Houston. I have never seen a nicer storage facility. It was clean, well lighted, well staffed. And the staff was always friendly and helpful - really nice people. It felt very, very safe there. I will really miss it.
carol V | Overall ExperienceThis is our third time using this location. The other 2 were excellent experiences. This time was not. We moved in at the start of pandemic and the customer service then was amazing. They helped my daughter during a stressful time. Exactly what I would expect. About 2 months in we encountered problems when we received a late notice on the unit which was set to autopay... according to our bank, Uhaul was attempting to process a payment with an incorrect zipcode so the bank was denying what looked like a fraudulent charge. My bank explained what Uhaul systems were doing wrong and how they could remedy the situation to receive payment. I called Uhaul and explained what they needed to do to fix it. I spent over two hours on hold Through multiple representatives and then was told their systems were down so they couldn’t do anything but to call back. This was the first day (one day late) but they agreed to wave the late fee. Someone from Uhaul called me later that night to say the fee was added back until the situation was resolved. I called the next day to make sure it was fixed and the (different) staff member was rude, insinuating dishonesty on my part, and claimed “unable to wave the late fee” because they had already done so once. So after spending over an hour on hold that day I had multiple late fees, disrespectful customer service, and no real resolution. Ironically when they fixed the zipcode in their system—the one USAA said was the issue and Uhaul personnel denied could possibly be the issue—my payment was magically able to be processed along with late fees. Clean safe facilities but unacceptable customer service. Would be difficult to recommend to other families of college students because of this level of disrespect.
kristina r | Overall ExperienceLove the customer service! Clean and well maintained facilities. I will definitely recommend to friends.
JOSE V | Overall ExperienceAlthough I had a brief and negative conversation with an employee, who was less than friendly about me using the outside dumptser ( he threatened me and told me that dumping was a $100 fine). I then had a WONDERFUL and professional conversation with the General Manager, Josiah, who advised me that I could pay to use the dumpster, and I was HAPPY TO DO SO. Thank you Josiah for your higher level of professionalism and for explaining the policy to me like an adult, as opposed to the employee who talked to me like I dumping my house trash off at the closest dumpster.
Irene B | Overall ExperienceI only stored my things for 2 months but my experience was great. I needed 24 hr access but that wasn't offered. Overall very clean friendly staff. Well lit at night no rodents loved it. I will return if I need storage again.
Carolyn N | Overall ExperienceGreat facility and well kept!
MARCELO O | Overall ExperienceYa'll were awesome!!!!!!
Rae B | First ImpressionsGreat staff always friendly
Scott C | Overall ExperienceI got a occupied unit assigned but that was quickly resolved.
Alexis Q | Overall ExperienceBaylee was the best. There was a long line and she was the only one at the desk and was dealing with something that sounded really complicated for the one customer and it was clear others in line we’re getting aggravated/anxious. She kept her cool and worked diligently to fix the problem at hand and get to the next customer. Baylee was so friendly when I got to the front and she was so helpful and enjoyable to work with.
Sharon T | First ImpressionsI give you all a 10 star for Excellent . Thank you very much.
michael l | Overall ExperienceThe process to rent a storage space is long with too many forms.
George A | First ImpressionsAwesome facility in a very convenient location. Awesome staff.
Chatona T | Overall ExperienceEveryone was very professional and very helpful.
Arthur S | First ImpressionsEverything about my experience with U-haul was great.
John E | Overall ExperienceMy plans are always to use uhaul I prefer using companies that have been around some time just for refer I am soon to be 58. Thank you and I will be coming back but this time a smaller unit for a few bins
stephanie n | Overall ExperienceService desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.
linda f | First ImpressionsThank you.
CHRISTOPHER H | First ImpressionsI'm hearing impaired, and the staff were NOT accommodating to that unless I physically came into the store. They would send me emails, but would not respond when I sent emails to them.
Ginger D | Overall ExperienceExceptional service
Donna S | First ImpressionsUsed this facility for 6 years Always clean and helpful staff Plenty of roiling carts even when busy
PAULA M | Overall ExperienceEveryone was helpful and most of all friendly..thank you again
SHANIKA N | Overall ExperienceSuch a nice facility and really helpful staff
ronnie m | Overall ExperienceThe storage costs are too high. The units shouldn’t be locked after being one day late. The late fees happen too fast. The rate should be prorated when moving out.
Angela K | Overall ExperienceGreat experience
Athena R | Overall ExperienceFacility is very clean and the staff was SUPER helpful
ronnie m | First ImpressionsWas a customer for 5 years.
REX M | Overall ExperienceLove the staff here!
Tawona B | Overall Experiencemy uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.
BIANCA D | Overall ExperienceThe facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.
MARINDA G | Overall ExperienceRates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!
ANTHONY D | Overall ExperienceVery professional
michael z | Overall ExperienceThe service was fast and efficient
Patricia P | First ImpressionsI think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!
kevin o | Overall ExperienceChristy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti
monika f | Overall ExperienceI'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.
Jenita J | Overall ExperienceThis place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend
Lorie L | Overall ExperienceGreat place
Jay M | Overall ExperienceGreat!
Damian O | First ImpressionsHad all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.
PATRICIA P | Overall ExperienceThank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.
Dominika S | Overall ExperienceJust so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.
Shem P | Overall ExperienceNone
Joseph J | Overall ExperienceGreat place- I regularly do business here!
Richard G | Overall ExperienceWas an easy process to rent a storage unit and reserve a truck. Nice people!
Tom D | First Impressionssome of the staff was friendly however one lady was incredibly rude and demeaing
Ricardo D | Overall ExperienceStaff was really helpful, easy to use the facilities and access my things when needed
Olympia P | Overall ExperienceExceeded my expectations on safety and cleanliness
Dina H | Overall ExperienceVery friendly and courteous.
Joseph D | First ImpressionsMy initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant
neeta s | Overall ExperienceThe only draw back is the slow computer/chip reader at check out; very helpful and friendly people!
Richard G | First ImpressionsI love your service all.
Henry W | First ImpressionsThanks!!
OLIVER T | Overall ExperienceGreat service, nice people
Joseph J | First ImpressionsNo comments. Thank you!
ROBERT P | Overall ExperienceEverything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure
Justin P | Overall ExperienceGreat customer service!
STEPHAN B | First ImpressionsExcellent
Thomas M | Overall ExperienceClean and nice employees.
SCOTT T | Overall ExperienceGreat the whole team was great. The mgr. wasgreat
William M | Overall ExperienceGreat staff and great service!!
Dorisol Q | First ImpressionsI told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.
Austin W | Overall ExperienceExtremely clean, always.
BLANCA D | Overall ExperienceKatelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.
Tracey F | First ImpressionsI'm happy with the service they provide,
Mario M | Overall ExperienceExcellent
ALI S | Overall ExperienceRoof in the facility leaks badly.
Shannon C | Overall ExperienceGreat service
michael c | Overall Experiencenone
richard r | Overall ExperienceExcellent customer service. Great experience.
Sue O | Overall ExperienceGreat Staff
Twanae J | ReservationStaff at facility is great.
JUSTIN M | Overall ExperienceCarol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.
Carol R | Overall ExperienceGreat help from the staff
Algernon L | ReservationNo complaints about staff or facility.
Adrian S | Overall ExperienceThe wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!
Kami s | Overall ExperienceAlways great customer service. Communication was great and the facility was nice.
NPONANO M | Overall ExperienceMy things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!
MARTHA A | Overall ExperienceThe largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.
suwarni h | Overall ExperienceThis location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.
kristina r | Overall ExperienceGood customer service.
Coleen M | Overall ExperienceAWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!
Claudett B | Overall ExperiencePlease see the above ratings.
samuel s | Overall ExperienceService from everyone was nice and friendly and helpful.
anna w | Overall ExperienceIt was a good experience, just did not need the services any longer. Thanks
Debra K | Overall ExperienceGreat Customer Service, very awesome staff!!
Phillip F | Overall ExperienceI have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.
Victor S | Overall ExperienceNo complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.
FRED H | Overall Experiencen/a
madison m | Overall ExperienceGreat facility
FRANK A | Overall ExperienceThank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.
ELIZABETH P | Overall ExperienceI stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.
DIANA C | Overall ExperienceThe staff and service were excellent.
Patsy M | Overall ExperienceThis was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.
rochella S | Overall ExperienceAll the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!
jessica v | Overall Experiencethanks for the service
KATHY L | Overall ExperienceBest storage facility I've ever experienced !! Great people !!!
John P | Overall Experience