Customer Reviews for U-Haul Moving & Storage of Addison

8555 reviews

2735 E Belt Line Rd   Carrollton, TX 75006
(We are on Belt Line Road West of Marsh Lane)

(972) 416-9215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 416-9215

2735 E Belt Line Rd
Carrollton, TX 75006
(We are on Belt Line Road West of Marsh Lane)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
3.0

Training.

NAKISHA ROSHA K. 
Rating:
4.0

My only comment is about the pick-up. I did it all online and got to the point of getting my keys, where it said to get to the counter and show the phone screen, but nobody came to me quickly. Once the person got the keys, they did appologize for the wait, but maybe the keys for the mobile pick-ups should be put to the side where they can just be picked up.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
1.0

Serve black customers better, stop trying to help others while you serve them. Managment is , well

CHYNO E. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

REGINALD V. 
Rating:
5.0

Thanks for your help

MAURICIO M. 
Rating:
5.0

Customer did not leave a comment.

DARRELL L. 
Rating:
4.0

I always use this location! Great service every time.

STEPHANIE D. 
Rating:
5.0

Customer did not leave a comment.

VALERIE E. 
Rating:
4.0

Customer did not leave a comment.

Austin D. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Kent D. 
Rating:
2.0

Reservations, pick up & return.....went easy & smooth this time around.

CHERI B. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

The problem I I countered was that my reservation was at county club off of Kelly, the neighborhood location when I arrived the cargo van was not available the lady called her boss he had her call customer service they tell me to go on beltline to pick up when I arrive there the lady stated they don't hav a van don't know why the sent me there soo I just asked if I could get whatever was available I just feel like my whole reservation was a mess and uhaul should compensate me ever time I move I use uhaul this gas never happen to me

NICOLE L. 
Rating:
5.0

Customer did not leave a comment.

Sabrina J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

The truck was little bit messy inside with mud on doors but overall fine for my time.

JONATHANH S. 
Rating:
5.0

Excellent customer service, even under busy conditions, they still take care of each customer individually

STEPHEN J. 
Rating:
3.0

The service, and the use of the truck were great. However, when I received the truck it was only on a third of a tank of gas (1/3), which cost me an additional $65 to fill the truck up to make the trip that I had to make. That was very disturbing. When I informed the representative of that, basically " oh well" was the response. That was BAD customer service!!!

TRACY C. 
Rating:
5.0

The staff was very friendly and helpful.

RONALD C. 
Rating:
5.0

You were Outstanding in all ways

ROSHANDRA P. 
Rating:
5.0

Customer did not leave a comment.

IVAN M. 
Rating:
5.0

Customer did not leave a comment.

matthew m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis B. 
Rating:
3.0

Need to change the trailer after 30 minutes of installation due the lights didn't work. I expressed that was my first time using this type of service, they didn't check my car so I needed to buy additional material to huck up the trailer. I just found about this after waiting much time for the installation. Overall not happy, expected better service.

RUBEN M. 
Rating:
4.0

Customer did not leave a comment.

KRISTYN B. 
Rating:
5.0

Customer did not leave a comment.

Steven U. 
Rating:
4.0

Customer did not leave a comment.

ADAN O. 
Rating:
4.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

Customer did not leave a comment.

Darol P. 
Rating:
5.0

Good

JORGE B. 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
4.0

Train employees to communicate and write notes in computer. Train employees in customer service. You don't call customer and yell at them and assume they are braking rules. Most of all you don't double charge them and belittle them in front of everyone because you don't want to look bad.

ERICA J. 
Rating:
3.0

Customer did not leave a comment.

Vanessa A. 
Rating:
5.0

Keep it up. My only issue was with my pickup in Carrollton and it was with the software for some reason my order even though we checked on it several times during the day, it seemed correct. When I arrived as scheduled after hours using your 24/7 share program the software would not release my order and after waiting on hold a full hour never got an operator to answer your support line. The Houston location made a gesture allowing me needed extra time to download which somewhat made up for lost time at pick up. All and all you have a great staff and keep it going.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

MORTADA J. 
Rating:
5.0

I have asked before, and I ask again: I would very much appreciate some of the braked trailers being converted to electric brakes for those customers whose vehicles already have a brake controller. It would provide better control over the trailer while driving, as surge brakes tend to cause the tow vehicle to sometimes jerk roughly.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

JOANNA L. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
1.0

absolutely terrible experience. i would rather move all my stuff with a horse and buggy than ever use uhaul again.

ISAAC T. 
Rating:
5.0

Great experience storing my things temporarily with U-Haul Moving & Storage Of Addison. Super busy location but they get you taken care of.

chris b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RILEY W. 
Rating:
1.0

Customer did not leave a comment.

ERIN G. 
Rating:
1.0

Customer did not leave a comment.

AMAYA YOUNG R.  |  Overall Experience 
Rating:
5.0

Son muy amables y atentos con los clientes y atienden muy bien

Victor O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Ladarius H. 
Rating:
5.0

Nothing to note at this time. The yard help was very nice and hooked up the trailer.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
2.0

Ended up having to move other trailers myself to be able to hook up to the trailer assigned to me. I was told Francis was outside waiting to hook up to my vehicle, but after waiting fifteen minutes, I decided to do it myself. Francis showed up just as I was ready to pull away.

JOEL B. 
Rating:
5.0

I’ve always trusted U-Haul with my personal belongings.

Margaret A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARION M. 
Rating:
5.0

Great customer service, and very informative on the phone and in person.

Robert O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANN E. 
Rating:
5.0

Thank you Seth for taking the time to explain & make sure I understand the check in process.....

nitha T. 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYN EVETT A. 
Rating:
3.0

My reservation that uhaul texted me about almost daily was not reserved....I had to go to another location to get the truck I reserved.....then I had to stop multiple times to adjust the plastic wrap around the u share trailer. This was a mess. To finish it off they sent me to a return location that was not the one I originally selected.

LEWIS B. 
Rating:
2.0

This location is a great location and it's very convenient for everyone around here but the rep that helped me was very poorly trained she asked for my address 3 times and the 4 time I just decided to write it down for her, it took almost an hour to get out of the store, but everything else was great.

JEAN L. 
Rating:
4.0

Really good job. Thanks

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

BERNARD R. 
Rating:
5.0

Customer did not leave a comment.

BONNIE R. 
Rating:
5.0

Super fast service with knowledgeable staff.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

You guys are doing excellent job. I don't think so the location needs improvement..very friendly staff Specially the manager is doing very good job and he knows how to take care of customer.

syed azfar H. 
Rating:
5.0

Customer did not leave a comment.

Pablo R. 
Rating:
5.0

The truck was clean and reliable. My only concern would have been the steering wheel. May need an alignment soon. Other than that, excellent!

MICHAEL G. 
Rating:
5.0

The associated move service is decidedly inferior. Both on the front end load and bam end unload the movers failed to show even though they had been paid for. On the front end they sent another team but they were young and strong but really didn't know how to pack and we suffered damage. The unload team called and said they just couldn't make it for a week so we engaged independent movers the next day at twice the price. It's enough to make us think next time we will just hire a mover point to point. Truck was really great though. Rental employees very friendly at both rental and return.

steven W. 
Rating:
5.0

Customer did not leave a comment.

Colleen L. 
Rating:
5.0

Maintenance on trucks AC not working. Wiper blades needed replacing especially on a rainy day like the day of rental.

ARNOLDO L. 
Rating:
5.0

Customer did not leave a comment.

Derrick D. 
Rating:
5.0

Everything was great, the service, the storage facility. I would definitely recommend this place.

Bhuvaneswari R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA T.  |  First Impressions 
Rating:
5.0

Our agent was extremely helpful. Very knowledge.

Maria M T. 
Rating:
5.0

Good experience with U-Hall

younas G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

ROSALINDA Y. 
Rating:
5.0

Ruth is awesome and has been a huge help in a very difficult move. Thank you for all youu help!

PAMELA G. 
Rating:
5.0

Good location.

PHANNA C. 
Rating:
5.0

Friendly person

JAIME A. 
Rating:
5.0

Customer did not leave a comment.

BROOKE A. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Great location and attendants

Ladona D. 
Rating:
5.0

Love that it's open until 7pm

LA DONA D. 
Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

The guys who hooked up the trailer upon pickup and also return were very friendly too. Awesome job!

Marc L. 
Rating:
3.0

1. Clean the spit off of the inside of windshield. 2. Reimburse the customer when the customer puts in more fuel then required. Uhaul scares the hell out of you about bringing the truck back with the right amount of fuel. But if the puts in more, the customer is out of luck. Seems like a one way street, for Uhaul to profit. Also, when fueling the truck is so old it takes a long time to register the fuel at the pump. 3. The company movers help you promote for help- the company in and out movers charged my credit card and then they said they were booked and couldn't help me. But they charged my card and then said I would have to work on the refund on my own. So you charged my cc but didn't perform the service? That's stealing from the customer! 4. Last, your policy of calling a friend for verification of identity is WRONG IN SO MANY WAYS! Uhaul takes the word of someone's friend, over a Texas Hunting and Fishing license, a Social Security Card, Charge cards? U haul needs to evaluate the policy! I am very disappointed on how I was treated at UHaul! Thank you for a very stressful move UHaul!

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
1.0

They were rude and overcharged me for gas. Drive only 13 miles. I will be calling corporate

VIOREL L. 
Rating:
1.0

I did the digital pickup no one inspected the vehicle prior to leaving I returned it full to the exact place we picked it up at and still got charged $28 for fuel. I will never recommend this location or uhaul again.

geoffrey H. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
3.0

Customer did not leave a comment.

Cekenna V. 
Rating:
5.0

Customer did not leave a comment.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Y. 
Rating:
5.0

Customer did not leave a comment.

stephen P. 
Rating:
5.0

Customer did not leave a comment.

Keyunna B. 
Rating:
5.0

Customer did not leave a comment.

kellie C. 
Rating:
4.0

My wife and I have rented from this location 3 times in the last year. Service has been top of the line. The ruck have been clean and in good working order. Service has been excellent.

MALCOLM S. 
Rating:
4.0

Contract did not reflect correct fuel level in truck when rented - it wasn't worth the hassle to deal with the issue - It was easier to buy more fuel

Mark L. 
Rating:
5.0

Customer did not leave a comment.

ANN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail T.  |  First Impressions 
Rating:
5.0

Thx you!

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

BRELIN H. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Julia O. 
Rating:
5.0

Customer did not leave a comment.

HERMAN R. 
Rating:
5.0

Leroy was a great help !

kellie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY G.  |  Overall Experience 
Rating:
5.0

The staff was great

ALEXANDER H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDY J.  |  Overall Experience 
Rating:
5.0

One downside is the pricing is higher than others in the area.

KAYLIE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria D.  |  Overall Experience 
Rating:
1.0

Excellent, convenient, and great customer service. Needs more corporate funding to expand

Joshua F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICE MARIE M.  |  Overall Experience 
Rating:
5.0

Great service

Ruby S.  |  First Impressions 
Rating:
5.0

Todo excellent tanto el personal ,como las facilidades, en Florida y Texas

Myrna a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candee H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

triston i.  |  Overall Experience 
Rating:
5.0

En ocasiones el estacionamiento está muy lleno y no hay donde estacionarse y cuando uno se está moviendo de reversa, hay automovilistas que pasan muy rápido. No disminuyen la velocidad. Por lo demás, excelente servicio.

Juan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANNIBAL h.  |  Overall Experience 
Rating:
5.0

Staff was very helpful!!!!!

Angelia J.  |  First Impressions 
Rating:
5.0

Excellent service 😎

Berta C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEREK P.  |  First Impressions 
Rating:
5.0

I have been so satisfied and pleased with EVERYONE at this location you all were very patient with me doing my difficult hardtime and I'm truly Thankful for all of you. Keep up the Great work that y'all provide and hopefully the other Uhaul locations will take notes from you guys. BEST UHAULERS EVER!!!😊

KIERSTEN NICOLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHUNDRA M.  |  First Impressions 
Rating:
5.0

Staff gives great customer service.

linda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  First Impressions 
Rating:
5.0

All good.

LINDA N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

AMAYA YOUNG R.  |  First Impressions 
Rating:
4.0

Very clean and secure facility, I was happily surprised. Staff was helpful and kind. I support people's choices to wear or not wear one, but typically employees were not following mask mandates. In many of my visits to the facility, they would pass within inches of me with no mask at all. As a cancer patient, if I get sick, I can't get treatment. The reason I needed storage was to live with my mom who is immune suppressed, so we could isolate together. If employees don't want to wear masks, I would like them to do it between themselves, but not within inches of my personal space, as what often happened. I don't take it personal, I would still recommend this location

Kristina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mae P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

I have been a long time customer, over 14 years. I've appreciated the facility and never had a problem until January 2021 when my check was received but not credited to my account. When I pointed out the error, it was corrected. Then two weeks later, I got another letter that my account was unpaid. When I talked to the local manager, he explained that someone in Arizona had sent that notice, that my account was fully paid. You can do better.

DELRYN F.  |  Overall Experience 
Rating:
5.0

Thank you all for your excellent customer service.

Walter W.  |  Overall Experience 
Rating:
5.0

Mary did a great job over the phone

Sean M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia P.  |  Overall Experience 
Rating:
5.0

People were very nice and facility was nice!

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYEDa A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATRISCA C.  |  First Impressions 
Rating:
5.0

Nice & smooth!!

Aaron R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

He was very helpful and very welcoming, the process was smooth and no stress!

ARJOK G.  |  First Impressions 
Rating:
5.0

Great staff, convenient parking, good hours, safe, great materials to make transitions easier

Destiny H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tracey F.  |  Overall Experience 
Rating:
5.0

The rep assisting us was excellent!! Very courteous, friendly and helpful. While in line, I was pleased to see an employee politely remind a customer that a mask is required inside the building.......THAT was phenomenal!!

ALLEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon s.  |  First Impressions 
Rating:
1.0

The front desk staff was rude and not very helpful at all. They seemed more interested in hiding out in the back and hanging out then actually helping customers. I would like to say the staff checking in the trucks were incredibly helpful and made up for the rude front staff.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH MARIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshea D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reanna W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexys G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin A.  |  Overall Experience 
Rating:
5.0

great staff very helpful

Roderick W.  |  First Impressions 
Rating:
5.0

Convenience, safe, clean, helpful.

LUCIA F.  |  First Impressions 
Rating:
5.0

Un excelente servicio. Personal muy amable

edwin o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susie P.  |  First Impressions 
Rating:
5.0

It was a great pleasure working with Donald Waller and he is very professional and helpful.

Virgie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra N.  |  Overall Experience 
Rating:
5.0

Great customer service def. Recommend the carrollton location!

roxana r.  |  Overall Experience 
Rating:
5.0

The facility was very neat and clean. I had my stuff stored for 9 most and it was very well kept. Minimal dust.

CORA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Front Desk staff was very helpful in meeting my needs and Hands on when I encountered difficulty.

Stacy L.  |  First Impressions 
Rating:
5.0

Highly recommend this place. Professional, very fast, very knowledgeable, but overall an outstanding job.

Arlelete o.  |  First Impressions 
Rating:
5.0

Not new, have had a storage facility at UHaul for several years.

WESTCHESTER I.  |  First Impressions 
Rating:
4.0

Y'all helped us with our storage needs! Very much appreciated. Our only issue was that for the big room, there was a beam running through it, and we were not notified of that before paying and accessing. That can make a huge difference in what you can store in there, so you should definitely let customers know beforehand of any obstacles in their storage unit!

Diego V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy b.  |  Overall Experience 
Rating:
5.0

Clean facility and friendly and helpful staff.

TRACY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron S.  |  Overall Experience 
Rating:
5.0

This facility is clean and secure. Access hours are convenient and you can purchase 24 hour access for a little more $$$.

JAMES M.  |  First Impressions 
Rating:
5.0

Miguel was great and super friendly! 😊

Daisy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PAUL T.  |  Overall Experience 
Rating:
5.0

14 years, crystal , James and Manuel were great help to me today as I moved out and others through time very helpful as I live 500 miles away

MATTHEW H. W.  |  Overall Experience 
Rating:
5.0

Parking at loading area insufficient. Parked cars weren't loading or unloading. Please mark spots as a loading zone only, not parking.

Juan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLYDE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roderick J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Particularly impressed with the level of customer service at this location. Staff is friendly and well trained. I'll use this location again and recommend to friends.

Michael L.  |  Overall Experience 
Rating:
5.0

Great place to store items. They were kept in perfect condition. No pests. No overheating.

Sharon N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Titiksha V.  |  First Impressions 
Rating:
5.0

I have moved out because I’ve moved to Houston. I have never seen a nicer storage facility. It was clean, well lighted, well staffed. And the staff was always friendly and helpful - really nice people. It felt very, very safe there. I will really miss it.

carol V.  |  Overall Experience 
Rating:
3.0

This is our third time using this location. The other 2 were excellent experiences. This time was not. We moved in at the start of pandemic and the customer service then was amazing. They helped my daughter during a stressful time. Exactly what I would expect. About 2 months in we encountered problems when we received a late notice on the unit which was set to autopay... according to our bank, Uhaul was attempting to process a payment with an incorrect zipcode so the bank was denying what looked like a fraudulent charge. My bank explained what Uhaul systems were doing wrong and how they could remedy the situation to receive payment. I called Uhaul and explained what they needed to do to fix it. I spent over two hours on hold Through multiple representatives and then was told their systems were down so they couldn’t do anything but to call back. This was the first day (one day late) but they agreed to wave the late fee. Someone from Uhaul called me later that night to say the fee was added back until the situation was resolved. I called the next day to make sure it was fixed and the (different) staff member was rude, insinuating dishonesty on my part, and claimed “unable to wave the late fee” because they had already done so once. So after spending over an hour on hold that day I had multiple late fees, disrespectful customer service, and no real resolution. Ironically when they fixed the zipcode in their system—the one USAA said was the issue and Uhaul personnel denied could possibly be the issue—my payment was magically able to be processed along with late fees. Clean safe facilities but unacceptable customer service. Would be difficult to recommend to other families of college students because of this level of disrespect.

kristina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUNNY C.  |  Overall Experience 
Rating:
5.0

Love the customer service! Clean and well maintained facilities. I will definitely recommend to friends.

JOSE V P.  |  Overall Experience 
Rating:
4.0

Although I had a brief and negative conversation with an employee, who was less than friendly about me using the outside dumptser ( he threatened me and told me that dumping was a $100 fine). I then had a WONDERFUL and professional conversation with the General Manager, Josiah, who advised me that I could pay to use the dumpster, and I was HAPPY TO DO SO. Thank you Josiah for your higher level of professionalism and for explaining the policy to me like an adult, as opposed to the employee who talked to me like I dumping my house trash off at the closest dumpster.

Irene B.  |  Overall Experience 
Rating:
5.0

I only stored my things for 2 months but my experience was great. I needed 24 hr access but that wasn't offered. Overall very clean friendly staff. Well lit at night no rodents loved it. I will return if I need storage again.

Carolyn N.  |  Overall Experience 
Rating:
5.0

Great facility and well kept!

MARCELO O.  |  Overall Experience 
Rating:
5.0

Ya'll were awesome!!!!!!

Rae B.  |  First Impressions 
Rating:
5.0

Great staff always friendly

Scott C.  |  Overall Experience 
Rating:
5.0

I got a occupied unit assigned but that was quickly resolved.

Alexis Q.  |  Overall Experience 
Rating:
5.0

Baylee was the best. There was a long line and she was the only one at the desk and was dealing with something that sounded really complicated for the one customer and it was clear others in line we’re getting aggravated/anxious. She kept her cool and worked diligently to fix the problem at hand and get to the next customer. Baylee was so friendly when I got to the front and she was so helpful and enjoyable to work with.

Sharon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyona W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane I.  |  First Impressions 
Rating:
5.0

I give you all a 10 star for Excellent . Thank you very much.

michael l.  |  Overall Experience 
Rating:
4.0

The process to rent a storage space is long with too many forms.

George A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany T.  |  Online Move In 
Rating:
5.0

Awesome facility in a very convenient location. Awesome staff.

Chatona T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco L.  |  Overall Experience 
Rating:
5.0

Everyone was very professional and very helpful.

Arthur S.  |  First Impressions 
Rating:
5.0

Everything about my experience with U-haul was great.

John E.  |  Overall Experience 
Rating:
5.0

My plans are always to use uhaul I prefer using companies that have been around some time just for refer I am soon to be 58. Thank you and I will be coming back but this time a smaller unit for a few bins

stephanie n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Service desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.

linda f.  |  First Impressions 
Rating:
4.0

Thank you.

CHRISTOPHER H.  |  First Impressions 
Rating:
3.0

I'm hearing impaired, and the staff were NOT accommodating to that unless I physically came into the store. They would send me emails, but would not respond when I sent emails to them.

Ginger D.  |  Overall Experience 
Rating:
5.0

Exceptional service

Donna S.  |  First Impressions 
Rating:
5.0

Used this facility for 6 years Always clean and helpful staff Plenty of roiling carts even when busy

PAULA M.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and most of all friendly..thank you again

SHANIKA N.  |  Overall Experience 
Rating:
5.0

Such a nice facility and really helpful staff

ronnie m.  |  Overall Experience 
Rating:
5.0

The storage costs are too high. The units shouldn’t be locked after being one day late. The late fees happen too fast. The rate should be prorated when moving out.

Angela K.  |  Overall Experience 
Rating:
5.0

Great experience

Athena R.  |  Overall Experience 
Rating:
5.0

Facility is very clean and the staff was SUPER helpful

ronnie m.  |  First Impressions 
Rating:
5.0

Was a customer for 5 years.

REX M.  |  Overall Experience 
Rating:
5.0

Love the staff here!

Tawona B.  |  Overall Experience 
Rating:
2.0

my uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.

BIANCA D.  |  Overall Experience 
Rating:
5.0

The facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.

MARINDA G.  |  Overall Experience 
Rating:
3.0

Rates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!

ANTHONY D.  |  Overall Experience 
Rating:
5.0

Very professional

michael z.  |  Overall Experience 
Rating:
5.0

The service was fast and efficient

Patricia P.  |  First Impressions 
Rating:
5.0

I think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!

kevin o.  |  Overall Experience 
Rating:
5.0

Christy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti

monika f.  |  Overall Experience 
Rating:
5.0

I'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.

Jenita J.  |  Overall Experience 
Rating:
5.0

This place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend

Lorie L.  |  Overall Experience 
Rating:
5.0

Great place

Jay M.  |  Overall Experience 
Rating:
5.0

Great!

Damian O.  |  First Impressions 
Rating:
5.0

Had all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.

PATRICIA P.  |  Overall Experience 
Rating:
5.0

Thank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.

Dominika S.  |  Overall Experience 
Rating:
5.0

Just so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.

Shem P.  |  Overall Experience 
Rating:
4.0

None

Joseph J.  |  Overall Experience 
Rating:
5.0

Great place- I regularly do business here!

Richard G.  |  Overall Experience 
Rating:
5.0

Was an easy process to rent a storage unit and reserve a truck. Nice people!

TOM D.  |  First Impressions 
Rating:
3.0

some of the staff was friendly however one lady was incredibly rude and demeaing

Ricardo D.  |  Overall Experience 
Rating:
5.0

Staff was really helpful, easy to use the facilities and access my things when needed

Olympia P.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations on safety and cleanliness

Dina H.  |  Overall Experience 
Rating:
5.0

Very friendly and courteous.

Joseph D.  |  First Impressions 
Rating:
3.0

My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant

neeta s.  |  Overall Experience 
Rating:
4.0

The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!

Richard G.  |  First Impressions 
Rating:
5.0

I love your service all.

Henry W.  |  First Impressions 
Rating:
5.0

Thanks!!

OLIVER T.  |  Overall Experience 
Rating:
4.0

Great service, nice people

Joseph J.  |  First Impressions 
Rating:
5.0

No comments. Thank you!

ROBERT P.  |  Overall Experience 
Rating:
5.0

Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure

Justin P.  |  Overall Experience 
Rating:
5.0

Great customer service!

Rachel B.  |  First Impressions 
Rating:
5.0

Excellent

Thomas M.  |  Overall Experience 
Rating:
5.0

Clean and nice employees.

SCOTT T.  |  Overall Experience 
Rating:
5.0

Great the whole team was great. The mgr. wasgreat

William M.  |  Overall Experience 
Rating:
5.0

Great staff and great service!!

Dorisol Q.  |  First Impressions 
Rating:
4.0

I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.

Austin W.  |  Overall Experience 
Rating:
5.0

Extremely clean, always.

BLANCA D.  |  Overall Experience 
Rating:
5.0

Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.

Tracey F.  |  First Impressions 
Rating:
5.0

I'm happy with the service they provide,

Mario M.  |  Overall Experience 
Rating:
5.0

Excellent

Horacio S.  |  Overall Experience 
Rating:
2.0

Roof in the facility leaks badly.

Shannon C.  |  Overall Experience 
Rating:
5.0

Great service

michael c.  |  Overall Experience 
Rating:
4.0

none

richard r.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Great experience.

Sue O.  |  Overall Experience 
Rating:
5.0

Great Staff

Twanae J.  |  Reservation 
Rating:
4.0

Staff at facility is great.

JUSTIN M.  |  Overall Experience 
Rating:
3.0

Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.

Crystal R.  |  Overall Experience 
Rating:
5.0

Great help from the staff

Algernon L.  |  Reservation 
Rating:
5.0

No complaints about staff or facility.

Adrian S.  |  Overall Experience 
Rating:
3.0

The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!

Kami s.  |  Overall Experience 
Rating:
5.0

Always great customer service. Communication was great and the facility was nice.

NPONANO M.  |  Overall Experience 
Rating:
5.0

My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!

MARTHA A.  |  Overall Experience 
Rating:
5.0

The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.

suwarni h.  |  Overall Experience 
Rating:
5.0

This location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.

kristina r.  |  Overall Experience 
Rating:
5.0

Good customer service.

Coleen M.  |  Overall Experience 
Rating:
5.0

AWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!

Claudett B.  |  Overall Experience 
Rating:
5.0

Please see the above ratings.

samuel s.  |  Overall Experience 
Rating:
4.0

Service from everyone was nice and friendly and helpful.

anna w.  |  Overall Experience 
Rating:
5.0

It was a good experience, just did not need the services any longer. Thanks

Debra K.  |  Overall Experience 
Rating:
5.0

Great Customer Service, very awesome staff!!

Phillip F.  |  Overall Experience 
Rating:
1.0

I have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.

Victor S.  |  Overall Experience 
Rating:
4.0

No complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.

FRED H. C.  |  Overall Experience 
Rating:
5.0

n/a

madison m.  |  Overall Experience 
Rating:
5.0

Great facility

FRANK A.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.

ELIZABETH P.  |  Overall Experience 
Rating:
5.0

I stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.

DIANA C.  |  Overall Experience 
Rating:
5.0

The staff and service were excellent.

Patsy M.  |  Overall Experience 
Rating:
5.0

This was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.

rochella S.  |  Overall Experience 
Rating:
5.0

All the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!

jessica v.  |  Overall Experience 
Rating:
5.0

thanks for the service

KATHY L.  |  Overall Experience 
Rating:
1.0

Best storage facility I've ever experienced !! Great people !!!

John P.  |  Overall Experience 
No reviews have been submitted for this location.

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