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Paul F.Customer Reviews for U-Haul Moving & Storage of Addison
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Training.
NAKISHA ROSHA K.My only comment is about the pick-up. I did it all online and got to the point of getting my keys, where it said to get to the counter and show the phone screen, but nobody came to me quickly. Once the person got the keys, they did appologize for the wait, but maybe the keys for the mobile pick-ups should be put to the side where they can just be picked up.
Glenn L.Serve black customers better, stop trying to help others while you serve them. Managment is , well
CHYNO E.Thanks for your help
MAURICIO M.I always use this location! Great service every time.
STEPHANIE D.Reservations, pick up & return.....went easy & smooth this time around.
CHERI B.The problem I I countered was that my reservation was at county club off of Kelly, the neighborhood location when I arrived the cargo van was not available the lady called her boss he had her call customer service they tell me to go on beltline to pick up when I arrive there the lady stated they don't hav a van don't know why the sent me there soo I just asked if I could get whatever was available I just feel like my whole reservation was a mess and uhaul should compensate me ever time I move I use uhaul this gas never happen to me
NICOLE L.The truck was little bit messy inside with mud on doors but overall fine for my time.
JONATHANH S.Excellent customer service, even under busy conditions, they still take care of each customer individually
STEPHEN J.The service, and the use of the truck were great. However, when I received the truck it was only on a third of a tank of gas (1/3), which cost me an additional $65 to fill the truck up to make the trip that I had to make. That was very disturbing. When I informed the representative of that, basically " oh well" was the response. That was BAD customer service!!!
TRACY C.The staff was very friendly and helpful.
RONALD C.You were Outstanding in all ways
ROSHANDRA P.Need to change the trailer after 30 minutes of installation due the lights didn't work. I expressed that was my first time using this type of service, they didn't check my car so I needed to buy additional material to huck up the trailer. I just found about this after waiting much time for the installation. Overall not happy, expected better service.
RUBEN M.Good
JORGE B.Train employees to communicate and write notes in computer. Train employees in customer service. You don't call customer and yell at them and assume they are braking rules. Most of all you don't double charge them and belittle them in front of everyone because you don't want to look bad.
ERICA J.Keep it up. My only issue was with my pickup in Carrollton and it was with the software for some reason my order even though we checked on it several times during the day, it seemed correct. When I arrived as scheduled after hours using your 24/7 share program the software would not release my order and after waiting on hold a full hour never got an operator to answer your support line. The Houston location made a gesture allowing me needed extra time to download which somewhat made up for lost time at pick up. All and all you have a great staff and keep it going.
JAMES D.I have asked before, and I ask again: I would very much appreciate some of the braked trailers being converted to electric brakes for those customers whose vehicles already have a brake controller. It would provide better control over the trailer while driving, as surge brakes tend to cause the tow vehicle to sometimes jerk roughly.
ANDREW R.absolutely terrible experience. i would rather move all my stuff with a horse and buggy than ever use uhaul again.
ISAAC T.Great experience storing my things temporarily with U-Haul Moving & Storage Of Addison. Super busy location but they get you taken care of.
chris b. | Overall ExperienceSon muy amables y atentos con los clientes y atienden muy bien
Victor O. | Overall ExperienceNothing to note at this time. The yard help was very nice and hooked up the trailer.
DAVID B.Ended up having to move other trailers myself to be able to hook up to the trailer assigned to me. I was told Francis was outside waiting to hook up to my vehicle, but after waiting fifteen minutes, I decided to do it myself. Francis showed up just as I was ready to pull away.
JOEL B.I’ve always trusted U-Haul with my personal belongings.
Margaret A. | First ImpressionsGreat customer service, and very informative on the phone and in person.
Robert O. | First ImpressionsThank you Seth for taking the time to explain & make sure I understand the check in process.....
nitha T.My reservation that uhaul texted me about almost daily was not reserved....I had to go to another location to get the truck I reserved.....then I had to stop multiple times to adjust the plastic wrap around the u share trailer. This was a mess. To finish it off they sent me to a return location that was not the one I originally selected.
LEWIS B.This location is a great location and it's very convenient for everyone around here but the rep that helped me was very poorly trained she asked for my address 3 times and the 4 time I just decided to write it down for her, it took almost an hour to get out of the store, but everything else was great.
JEAN L.Really good job. Thanks
JOHN L.Super fast service with knowledgeable staff.
DEBORAH M.You guys are doing excellent job. I don't think so the location needs improvement..very friendly staff Specially the manager is doing very good job and he knows how to take care of customer.
syed azfar H.The truck was clean and reliable. My only concern would have been the steering wheel. May need an alignment soon. Other than that, excellent!
MICHAEL G.The associated move service is decidedly inferior. Both on the front end load and bam end unload the movers failed to show even though they had been paid for. On the front end they sent another team but they were young and strong but really didn't know how to pack and we suffered damage. The unload team called and said they just couldn't make it for a week so we engaged independent movers the next day at twice the price. It's enough to make us think next time we will just hire a mover point to point. Truck was really great though. Rental employees very friendly at both rental and return.
steven W.Maintenance on trucks AC not working. Wiper blades needed replacing especially on a rainy day like the day of rental.
ARNOLDO L.Everything was great, the service, the storage facility. I would definitely recommend this place.
Bhuvaneswari R. | Overall ExperienceOur agent was extremely helpful. Very knowledge.
Maria M T.Good experience with U-Hall
younas G.Ruth is awesome and has been a huge help in a very difficult move. Thank you for all youu help!
PAMELA G.Good location.
PHANNA C.Friendly person
JAIME A.Great location and attendants
Ladona D.Love that it's open until 7pm
LA DONA D.The guys who hooked up the trailer upon pickup and also return were very friendly too. Awesome job!
Marc L.1. Clean the spit off of the inside of windshield. 2. Reimburse the customer when the customer puts in more fuel then required. Uhaul scares the hell out of you about bringing the truck back with the right amount of fuel. But if the puts in more, the customer is out of luck. Seems like a one way street, for Uhaul to profit. Also, when fueling the truck is so old it takes a long time to register the fuel at the pump. 3. The company movers help you promote for help- the company in and out movers charged my credit card and then they said they were booked and couldn't help me. But they charged my card and then said I would have to work on the refund on my own. So you charged my cc but didn't perform the service? That's stealing from the customer! 4. Last, your policy of calling a friend for verification of identity is WRONG IN SO MANY WAYS! Uhaul takes the word of someone's friend, over a Texas Hunting and Fishing license, a Social Security Card, Charge cards? U haul needs to evaluate the policy! I am very disappointed on how I was treated at UHaul! Thank you for a very stressful move UHaul!
ALEXANDER K.They were rude and overcharged me for gas. Drive only 13 miles. I will be calling corporate
VIOREL L.I did the digital pickup no one inspected the vehicle prior to leaving I returned it full to the exact place we picked it up at and still got charged $28 for fuel. I will never recommend this location or uhaul again.
geoffrey H.My wife and I have rented from this location 3 times in the last year. Service has been top of the line. The ruck have been clean and in good working order. Service has been excellent.
MALCOLM S.Contract did not reflect correct fuel level in truck when rented - it wasn't worth the hassle to deal with the issue - It was easier to buy more fuel
Mark L.Thx you!
Christopher V.Leroy was a great help !
kellie c. | First ImpressionsThe staff was great
ALEXANDER H. | First ImpressionsOne downside is the pricing is higher than others in the area.
KAYLIE C. | Overall ExperienceExcellent, convenient, and great customer service. Needs more corporate funding to expand
Joshua F. | Overall ExperienceGreat service
Ruby S. | First ImpressionsTodo excellent tanto el personal ,como las facilidades, en Florida y Texas
Myrna a. | First ImpressionsEn ocasiones el estacionamiento está muy lleno y no hay donde estacionarse y cuando uno se está moviendo de reversa, hay automovilistas que pasan muy rápido. No disminuyen la velocidad. Por lo demás, excelente servicio.
Juan C. | Overall ExperienceStaff was very helpful!!!!!
Angelia J. | First ImpressionsExcellent service 😎
Berta C. | First ImpressionsI have been so satisfied and pleased with EVERYONE at this location you all were very patient with me doing my difficult hardtime and I'm truly Thankful for all of you. Keep up the Great work that y'all provide and hopefully the other Uhaul locations will take notes from you guys. BEST UHAULERS EVER!!!😊
KIERSTEN NICOLE J. | Overall ExperienceStaff gives great customer service.
linda N. | First ImpressionsAll good.
LINDA N. | First ImpressionsVery clean and secure facility, I was happily surprised. Staff was helpful and kind. I support people's choices to wear or not wear one, but typically employees were not following mask mandates. In many of my visits to the facility, they would pass within inches of me with no mask at all. As a cancer patient, if I get sick, I can't get treatment. The reason I needed storage was to live with my mom who is immune suppressed, so we could isolate together. If employees don't want to wear masks, I would like them to do it between themselves, but not within inches of my personal space, as what often happened. I don't take it personal, I would still recommend this location
Kristina A. | Overall ExperienceI have been a long time customer, over 14 years. I've appreciated the facility and never had a problem until January 2021 when my check was received but not credited to my account. When I pointed out the error, it was corrected. Then two weeks later, I got another letter that my account was unpaid. When I talked to the local manager, he explained that someone in Arizona had sent that notice, that my account was fully paid. You can do better.
DELRYN F. | Overall ExperienceThank you all for your excellent customer service.
Walter W. | Overall ExperienceMary did a great job over the phone
Sean M. | Online Move InPeople were very nice and facility was nice!
John S. | Overall ExperienceNice & smooth!!
Aaron R. | Overall ExperienceHe was very helpful and very welcoming, the process was smooth and no stress!
ARJOK G. | First ImpressionsGreat staff, convenient parking, good hours, safe, great materials to make transitions easier
Destiny H. | Overall ExperienceThe rep assisting us was excellent!! Very courteous, friendly and helpful. While in line, I was pleased to see an employee politely remind a customer that a mask is required inside the building.......THAT was phenomenal!!
ALLEN B. | First ImpressionsThe front desk staff was rude and not very helpful at all. They seemed more interested in hiding out in the back and hanging out then actually helping customers. I would like to say the staff checking in the trucks were incredibly helpful and made up for the rude front staff.
Karen G. | Overall Experiencegreat staff very helpful
Roderick W. | First ImpressionsConvenience, safe, clean, helpful.
LUCIA F. | First ImpressionsUn excelente servicio. Personal muy amable
edwin o. | First ImpressionsIt was a great pleasure working with Donald Waller and he is very professional and helpful.
Virgie J. | First ImpressionsGreat customer service def. Recommend the carrollton location!
roxana r. | Overall ExperienceThe facility was very neat and clean. I had my stuff stored for 9 most and it was very well kept. Minimal dust.
CORA S. | Overall ExperienceFront Desk staff was very helpful in meeting my needs and Hands on when I encountered difficulty.
Stacy L. | First ImpressionsHighly recommend this place. Professional, very fast, very knowledgeable, but overall an outstanding job.
Arlelete o. | First ImpressionsNot new, have had a storage facility at UHaul for several years.
WESTCHESTER I. | First ImpressionsY'all helped us with our storage needs! Very much appreciated. Our only issue was that for the big room, there was a beam running through it, and we were not notified of that before paying and accessing. That can make a huge difference in what you can store in there, so you should definitely let customers know beforehand of any obstacles in their storage unit!
Diego V. | Overall ExperienceClean facility and friendly and helpful staff.
TRACY F. | Overall ExperienceThis facility is clean and secure. Access hours are convenient and you can purchase 24 hour access for a little more $$$.
JAMES M. | First ImpressionsMiguel was great and super friendly! 😊
Daisy E. | First Impressions14 years, crystal , James and Manuel were great help to me today as I moved out and others through time very helpful as I live 500 miles away
MATTHEW H. W. | Overall ExperienceParking at loading area insufficient. Parked cars weren't loading or unloading. Please mark spots as a loading zone only, not parking.
Juan R. | First ImpressionsParticularly impressed with the level of customer service at this location. Staff is friendly and well trained. I'll use this location again and recommend to friends.
Michael L. | Overall ExperienceGreat place to store items. They were kept in perfect condition. No pests. No overheating.
Sharon N. | Overall ExperienceI have moved out because I’ve moved to Houston. I have never seen a nicer storage facility. It was clean, well lighted, well staffed. And the staff was always friendly and helpful - really nice people. It felt very, very safe there. I will really miss it.
carol V. | Overall ExperienceThis is our third time using this location. The other 2 were excellent experiences. This time was not. We moved in at the start of pandemic and the customer service then was amazing. They helped my daughter during a stressful time. Exactly what I would expect. About 2 months in we encountered problems when we received a late notice on the unit which was set to autopay... according to our bank, Uhaul was attempting to process a payment with an incorrect zipcode so the bank was denying what looked like a fraudulent charge. My bank explained what Uhaul systems were doing wrong and how they could remedy the situation to receive payment. I called Uhaul and explained what they needed to do to fix it. I spent over two hours on hold Through multiple representatives and then was told their systems were down so they couldn’t do anything but to call back. This was the first day (one day late) but they agreed to wave the late fee. Someone from Uhaul called me later that night to say the fee was added back until the situation was resolved. I called the next day to make sure it was fixed and the (different) staff member was rude, insinuating dishonesty on my part, and claimed “unable to wave the late fee” because they had already done so once. So after spending over an hour on hold that day I had multiple late fees, disrespectful customer service, and no real resolution. Ironically when they fixed the zipcode in their system—the one USAA said was the issue and Uhaul personnel denied could possibly be the issue—my payment was magically able to be processed along with late fees. Clean safe facilities but unacceptable customer service. Would be difficult to recommend to other families of college students because of this level of disrespect.
kristina r. | Overall ExperienceLove the customer service! Clean and well maintained facilities. I will definitely recommend to friends.
JOSE V P. | Overall ExperienceAlthough I had a brief and negative conversation with an employee, who was less than friendly about me using the outside dumptser ( he threatened me and told me that dumping was a $100 fine). I then had a WONDERFUL and professional conversation with the General Manager, Josiah, who advised me that I could pay to use the dumpster, and I was HAPPY TO DO SO. Thank you Josiah for your higher level of professionalism and for explaining the policy to me like an adult, as opposed to the employee who talked to me like I dumping my house trash off at the closest dumpster.
Irene B. | Overall ExperienceI only stored my things for 2 months but my experience was great. I needed 24 hr access but that wasn't offered. Overall very clean friendly staff. Well lit at night no rodents loved it. I will return if I need storage again.
Carolyn N. | Overall ExperienceGreat facility and well kept!
MARCELO O. | Overall ExperienceYa'll were awesome!!!!!!
Rae B. | First ImpressionsGreat staff always friendly
Scott C. | Overall ExperienceI got a occupied unit assigned but that was quickly resolved.
Alexis Q. | Overall ExperienceBaylee was the best. There was a long line and she was the only one at the desk and was dealing with something that sounded really complicated for the one customer and it was clear others in line we’re getting aggravated/anxious. She kept her cool and worked diligently to fix the problem at hand and get to the next customer. Baylee was so friendly when I got to the front and she was so helpful and enjoyable to work with.
Sharon T. | First ImpressionsI give you all a 10 star for Excellent . Thank you very much.
michael l. | Overall ExperienceThe process to rent a storage space is long with too many forms.
George A. | First ImpressionsAwesome facility in a very convenient location. Awesome staff.
Chatona T. | Overall ExperienceEveryone was very professional and very helpful.
Arthur S. | First ImpressionsEverything about my experience with U-haul was great.
John E. | Overall ExperienceMy plans are always to use uhaul I prefer using companies that have been around some time just for refer I am soon to be 58. Thank you and I will be coming back but this time a smaller unit for a few bins
stephanie n. | Overall ExperienceService desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.
linda f. | First ImpressionsThank you.
CHRISTOPHER H. | First ImpressionsI'm hearing impaired, and the staff were NOT accommodating to that unless I physically came into the store. They would send me emails, but would not respond when I sent emails to them.
Ginger D. | Overall ExperienceExceptional service
Donna S. | First ImpressionsUsed this facility for 6 years Always clean and helpful staff Plenty of roiling carts even when busy
PAULA M. | Overall ExperienceEveryone was helpful and most of all friendly..thank you again
SHANIKA N. | Overall ExperienceSuch a nice facility and really helpful staff
ronnie m. | Overall ExperienceThe storage costs are too high. The units shouldn’t be locked after being one day late. The late fees happen too fast. The rate should be prorated when moving out.
Angela K. | Overall ExperienceGreat experience
Athena R. | Overall ExperienceFacility is very clean and the staff was SUPER helpful
ronnie m. | First ImpressionsWas a customer for 5 years.
REX M. | Overall ExperienceLove the staff here!
Tawona B. | Overall Experiencemy uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.
BIANCA D. | Overall ExperienceThe facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.
MARINDA G. | Overall ExperienceRates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!
ANTHONY D. | Overall ExperienceVery professional
michael z. | Overall ExperienceThe service was fast and efficient
Patricia P. | First ImpressionsI think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!
kevin o. | Overall ExperienceChristy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti
monika f. | Overall ExperienceI'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.
Jenita J. | Overall ExperienceThis place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend
Lorie L. | Overall ExperienceGreat place
Jay M. | Overall ExperienceGreat!
Damian O. | First ImpressionsHad all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.
PATRICIA P. | Overall ExperienceThank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.
Dominika S. | Overall ExperienceJust so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.
Shem P. | Overall ExperienceNone
Joseph J. | Overall ExperienceGreat place- I regularly do business here!
Richard G. | Overall ExperienceWas an easy process to rent a storage unit and reserve a truck. Nice people!
TOM D. | First Impressionssome of the staff was friendly however one lady was incredibly rude and demeaing
Ricardo D. | Overall ExperienceStaff was really helpful, easy to use the facilities and access my things when needed
Olympia P. | Overall ExperienceExceeded my expectations on safety and cleanliness
Dina H. | Overall ExperienceVery friendly and courteous.
Joseph D. | First ImpressionsMy initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant
neeta s. | Overall ExperienceThe only draw back is the slow computer/chip reader at check out; very helpful and friendly people!
Richard G. | First ImpressionsI love your service all.
Henry W. | First ImpressionsThanks!!
OLIVER T. | Overall ExperienceGreat service, nice people
Joseph J. | First ImpressionsNo comments. Thank you!
ROBERT P. | Overall ExperienceEverything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure
Justin P. | Overall ExperienceGreat customer service!
Rachel B. | First ImpressionsExcellent
Thomas M. | Overall ExperienceClean and nice employees.
SCOTT T. | Overall ExperienceGreat the whole team was great. The mgr. wasgreat
William M. | Overall ExperienceGreat staff and great service!!
Dorisol Q. | First ImpressionsI told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.
Austin W. | Overall ExperienceExtremely clean, always.
BLANCA D. | Overall ExperienceKatelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.
Tracey F. | First ImpressionsI'm happy with the service they provide,
Mario M. | Overall ExperienceExcellent
Horacio S. | Overall ExperienceRoof in the facility leaks badly.
Shannon C. | Overall ExperienceGreat service
michael c. | Overall Experiencenone
richard r. | Overall ExperienceExcellent customer service. Great experience.
Sue O. | Overall ExperienceGreat Staff
Twanae J. | ReservationStaff at facility is great.
JUSTIN M. | Overall ExperienceCarol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.
Crystal R. | Overall ExperienceGreat help from the staff
Algernon L. | ReservationNo complaints about staff or facility.
Adrian S. | Overall ExperienceThe wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!
Kami s. | Overall ExperienceAlways great customer service. Communication was great and the facility was nice.
NPONANO M. | Overall ExperienceMy things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!
MARTHA A. | Overall ExperienceThe largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.
suwarni h. | Overall ExperienceThis location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.
kristina r. | Overall ExperienceGood customer service.
Coleen M. | Overall ExperienceAWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!
Claudett B. | Overall ExperiencePlease see the above ratings.
samuel s. | Overall ExperienceService from everyone was nice and friendly and helpful.
anna w. | Overall ExperienceIt was a good experience, just did not need the services any longer. Thanks
Debra K. | Overall ExperienceGreat Customer Service, very awesome staff!!
Phillip F. | Overall ExperienceI have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.
Victor S. | Overall ExperienceNo complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.
FRED H. C. | Overall Experiencen/a
madison m. | Overall ExperienceGreat facility
FRANK A. | Overall ExperienceThank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.
ELIZABETH P. | Overall ExperienceI stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.
DIANA C. | Overall ExperienceThe staff and service were excellent.
Patsy M. | Overall ExperienceThis was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.
rochella S. | Overall ExperienceAll the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!
jessica v. | Overall Experiencethanks for the service
KATHY L. | Overall ExperienceBest storage facility I've ever experienced !! Great people !!!
John P. | Overall Experience