Customer Reviews for U-Haul Moving & Storage of Aldershot

4297 reviews

419 Plains Rd E   Burlington, ON L7T2C9

(905) 639-1881

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 639-1881

419 Plains Rd E
Burlington, ON L7T2C9

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

Customer did not leave a comment.

RAFAEL V. 
Rating:
1.0

The truck I used was absolutely disgusting. No one had cleaned it prior to me using it. It smelled of cigarettes and everything (seats included) was covered in dirt and dust and the floors were still muddy (last person to use it was clearly doing outdoor work). My hands turned brown from using the steering wheel. Bed of the truck was also muddy and luckily I brought a moving blanket or all of my stuff would've gotten ruined. I mentioned this to the staff when I returned the truck and all they could say was sorry. unfortunately it was the only pickup they had available for use at the time and I was in a rush to move my things otherwise I would've requested a new truck to use

Katrina C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYA S. 
Rating:
5.0

Customer did not leave a comment.

Hyun-Sook C. 
Rating:
4.0

Customer did not leave a comment.

WARREN H. 
Rating:
1.0

Because of my particular situation, upon returning the equipment, the sales person was very rude, wouldn't help me transfer my belongings from the trailer to the UHaul (which were destroyed from the water damage caused from my vehicle 'suspiciously breaking down' and me having to wait sooo long for the Part to be mailed to the mechanic for repair, then he couldn't fix it because he did not have the equipment to do so. Despite having to have to go to Ganohkwasra Family Assault Support Services in Ohsweken to wait for my vehicle, then to be transferred to and repaired at Brantford Chrysler--which they wanted even more money, that I did not have. The nicer gentleman gave me a promissory note to pay within four days, which I did forward to Indigenous Victims Services located on Six Nations Reserve and now my O.W. Worker, Donna Pinnance has been made aware that I need help financially to cover the horrific costs of the Uhaul trailer that I picked up April 30, 2021 at the Burlington Location. I surely did not expect to find a used condom on the ground at the back of the building where I was unloading/transferring my damaged belongs, after all the horrible events that I went through. I will never use this location again. Sorry.

MONICA LEE M. 
Rating:
3.0

Trailer was clean, however the tires were worn down and we had a rear tire blow while driving on a highway. We were advised that the front tire should be changed soon as well as it too was worn down. Perhaps more attention should be given to state of tires, especially for longer trips which ours was known to be. The blown tire resulted in 2 hrs. added to our trip. Fortunately we were not hurt, nor was there any damage to the trailer or the highway.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

JOHNH S. 
Rating:
5.0

Great service also needed a smaller trailer ball changed today and the service tech removed the old 2 inch ball And installed a new 1 7/8 so I could tow my friends boat trailerLess then 30 mins it was looked after and completed Always great service from this neighbourhood uhaul every time Greg

GREGORYJ T. 
Rating:
5.0

amazing experience w/ this team, keep it up!

DOMINGO JR G. 
Rating:
3.0

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Kim B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Danielle B. 
Rating:
3.0

Counter staff is rude

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
2.0

The staff didn't seem to care. Along with the truck I rented a furniture dolly. Was greeted with - Don't have one, it's first come first serve but you can buy one. Very poor way to manage a reservation and the staff was indifferent. If there is an option I would choose it over UHaul.

Kevin O. 
Rating:
5.0

Always have a good experience at this location

James D. 
Rating:
3.0

Customer did not leave a comment.

Vince H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Truck interior was dirty.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Staff here are super friendly enthusiastic and helpful. Booking, check in and drop was super easy and smooth. I would recommend this guys in a heart beat.

David G. 
Rating:
1.0

The cargo van is advertised for $20 however was charged over $100!

Rania A. 
Rating:
4.0

Customer did not leave a comment.

Simon M. 
Rating:
4.0

Parking lot is a little cramped for large vehicles and trailers.

Michael M. 
Rating:
1.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

The vehicle rode very rough compared to other comparable vehicles.

MICHAELWILLIAM T. 
Rating:
2.0

Customer did not leave a comment.

Cheryl H. 
Rating:
4.0

Customer did not leave a comment.

J-Martin W. 
Rating:
1.0

Close this location. The customer service was terrible. I didn't get a furniture dolly I reserved and paid for and the van only had a quarter tank of gas. This was the worst service I have ever received. I'm going to rate this a 1 out of 10.

Victoria B. 
Rating:
2.0

Had to pick up unit here due to fact that the trailer reserved for pick up at Mainway Dr. Burlington was not available. MAKE SURE PRODUCT IS AVAILABLE as reserved

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JUN S. 
Rating:
2.0

Customer did not leave a comment.

Christian M. 
Rating:
4.0

rented a enclosed trailer the back sliding door got stuck all the time

Celestino D. 
Rating:
5.0

All work out Great, Thank you

Robert M. 
Rating:
3.0

Product was fine but the service could be more courteous and helpful.

John C. 
Rating:
1.0

We rented a truck several days prior to our move and on the day of our move they called and said the truck was not available. All our furniture was on our lawn and no truck. Then they gave us a truck for 2 hours and we had to return it before we were done. We were very unhappy

Napoleon T. 
Rating:
5.0

This is a great location

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

DONALD S. 
Rating:
2.0

The door that rolled up got stuck and wedged. It took me a long time to close it but I nearly broke by finger as it popped down. Thank God I was wearing gloves.

Vahid S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Nothing. Everything was great

malcom G. 
Rating:
5.0

All worked very well, Thank you,

Robert M. 
Rating:
4.0

Very efficient, might need more staff. Busy location.

DOMINIQUE B. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
3.0

Turned the truck on, the Replace Engine Oil light comes on, took a wipe and rubbed the steering wheel and 2 wipes were brown when done, and the alignment on the van is off, had to pull steering wheel to left to go straight.

ROBERTJOHN H. 
Rating:
5.0

Customer did not leave a comment.

todd C. 
Rating:
2.0

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Safiya J.  |  Overall Experience 
Rating:
3.0

The online check-in did not work, despite providing all required data well ahead of pick up time, making the Truck 24/7 feature useless. The staff at the location were not helpful.

Horatiu P. 
Rating:
4.0

Have enough staff to handle busy periods. The front counter person was overrun with 5 people in line and had no one to back him up. He did a very good job but it was slow getting my rental even though I arrived on time.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

stephen C. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR R. 
Rating:
4.0

The initial staff member on pick up could have been friendlier. On drop off Staff member was great, great service.

Robert W. 
Rating:
4.0

Found a left over bagel in the van when I picked it up.

Timothy B. 
Rating:
1.0

Fuel needle wasn't where it was supposed to be. There was a saw blade hidden in the side of the driver door that cut my hand. Rude employees on phone and careless management. Such badly managed branch is a stain on the franchise name.

MOHAMMED M. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

JUWAL S. 
Rating:
1.0

I was billed $235 after using the truck for 2 hours and doing less than 100 kms. Manager told me I put over 280s and returned the truck with only half a tank. Called the location immediately following the over charge, the manager still hasn't gotten back to me.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

JULIA L. 
Rating:
3.0

Everything about the rental experience was smooth. I was particularly impressed with my ability to make changes to my reservation right up to 12hours before picking up my rental van. I thought pricing and agreements were very reasonable. To improve experience, you could demonstrate appropriate mask wearing - both nose and mouth covered. One employee entered the building prior to their shift without a mask on at all. Another wore a buff style mask which has been shown to be much less affective than other face covering options. You could also make public what you are doing to sanitize vehicles between users at this time. Thank you.

Holly H. 
Rating:
1.0

The lady had no idea what they were doing.

MARK D. 
Rating:
3.0

Starter went in parry sound . They couldn't find one for the truck. Terrible experience. Like moving across country isn't enough stress. U haul made it 10x more stressful

PATRICKS H. 
Rating:
5.0

Customer did not leave a comment.

DONALDL P. 
Rating:
4.0

Customer did not leave a comment.

Scott F. 
Rating:
1.0

Poor service truck needs repairs

Francisco C. 
Rating:
2.0

The truck I reserved was not available and I was notified until the day before. Also I reserved a tow dolly and it wasn't available either. I had to incur extra expenses to hire another truck and a driver for my vehicle. Very disappointing.

NANCYEVELYN S. 
Rating:
5.0

Customer did not leave a comment.

betty N. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN R. 
Rating:
5.0

I tend to rent about once per month...staff and equipment are great. Thanks again to Romin and all the staff. Jack

Jackie K. 
Rating:
3.0

The people behind the counter are alright, they're just not happy, smiling people.

Carl B. 
Rating:
3.0

Customer did not leave a comment.

michelle K. 
Rating:
3.0

THERE WERE NO RUNNING LIGHTS ON THE ENCLOSED TRAILER I RENTED WHEN I TOLD THE ATTENDANT @IT SHE BRUSHED IT OFF SAYING IT WAS DAYTIME AND IT DIDN"T MATTER(IT WAS EXTREMELY FOGGY OUT)I EXPLAINED TO HER THAT IT DID MATTER THAT THERE WERENT ANY RUNNING LIGHTS AND SHE NEEDED TO GET THEM FIXED ,SHE DIDNT SEEM TO CARE

John P. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Friendly staff

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Harv G. 
Rating:
3.0

The location is fine, your policies are les them desirable, prices are over estimated compared to quality and services also flexibility in service is in dire need of improvement. If someone is unable to bring back the equipment in time within a day, they should not be charged for an extra day.

IMENE B. 
Rating:
5.0

Good servoce, dollies were extremely helpful, thank you

Andres G. 
Rating:
5.0

Customer did not leave a comment.

JP O. 
Rating:
3.0

The instructions on how to return your truck said to sign in, then go to the Return My Truck button. However, once signed in, there was no such button to be found. Also, when I said I would be returning the truck at 8:30 on Sunday, no-one at the location said they would be closed then. So, I then tried to return online, with the frustrating experience of the website noted above.

Thomas F. 
Rating:
4.0

Customer did not leave a comment.

MATTHEWALEXANDER N. 
Rating:
5.0

Customer did not leave a comment.

FRANKLINC P. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
2.0

The technology is awful. Somebody should test picking up a vehicle using their phones. Twenty minutes of frustration. Returning the vehicle online is hopeless.

Patrick C. 
Rating:
3.0

I showed up on a Friday afternoon between 3-4pm wanting to rent a 15' Truck with a ramp for the Saturday. I think there was a huge communication barrier as I left this location without a truck or a reservation for Saturday, believing the truck I needed was not available. I went home and booked the truck online only to find out the truck was at the location I was just at. My virtual experience with U-Haul was perfect... in person, not so much!!!

MARKD L. 
Rating:
5.0

Customer did not leave a comment.

darryl S. 
Rating:
5.0

The girl in the front desk was really helpful

Zabi A. 
Rating:
3.0

Customer did not leave a comment.

Chase K. 
Rating:
3.0

For a one day (8 hrs) rental it ended costing me $225.00 as I had $155 in mileage fees because I ended having to drive 140 miles instead of the 75 originally planned. $1.11 mile / 0.69 km is too high in my opinion for longer hauls. My thoughts would be perhaps use that rate up to a threshold distance and anything beyond that drop the rate of the renter plans on 100+ Km distance as that might entice more renters for longer day trips. Overall happy with the service at this location just wish the advisor had a few more options to maybe offer me at time of rental then just the standard uhaul plan.

Jeff H. 
Rating:
5.0

Mike was very friendly and helpful! Excellent service!!!

Dave H. 
Rating:
1.0

Price was not as advertised. A 39.99 rental cost 220.00 dollars. Would not recommend.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
3.0

The return process should have been explained at the initial rental. It would have saved me 20 minutes of waiting. The truck was clean, full of gas and no mechanical issues during the move. A back-up camera would be a great feature to help novice truck drivers like me.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Carlene H. 
Rating:
5.0

Great people at this location. Super helpful and friendly.

Mark A. 
Rating:
3.0

We checked in online before arriving. It made absolutely no difference to the time to get the equipment. It took 30 minutes to actually get served and fully check out with the equipment. Checking in beforehand took a lot of time in advance and made no difference in the end. Not sure I would take the time to do the online checkin in advance next time.

Lynne K. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Cargo mat in the vehicle showed signs of a recent spill.

Hemavati M. 
Rating:
3.0

Customer did not leave a comment.

Himant P. 
Rating:
4.0

Customer did not leave a comment.

GORDONW G. 
Rating:
5.0

Customer did not leave a comment.

Ivan M. 
Rating:
5.0

Customer did not leave a comment.

Tyron L. 
Rating:
2.0

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Catherine N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad M.  |  Overall Experience 
Rating:
5.0

Michael is an excellent manager.

JOHN P.  |  Overall Experience 
Rating:
2.0

Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Lucky was very friendly and made conversation with me while he was trying to locate my file.

Jennifer S.  |  Reservation 
Rating:
1.0

I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.

Kyle T.  |  Overall Experience 
No reviews have been submitted for this location.

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