Customer Reviews for U-Haul Moving & Storage of Aldershot

4,462 reviews

419 Plains Rd E   Burlington, ON L7T2C9

(905) 639-1881

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 639-1881

419 Plains Rd E
Burlington, ON L7T2C9

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Billing should be fixed, since you double billed me and still haven't fixed it. And the truck had damage, which I was not at all appreciated.

Jeremy A. 
Rating:
3.0

Follow up by phone to address initial customer queries could be improved.

Michael S. 
Rating:
5.0

Friendly & knowledgeable staff, the process of pick up & drop off using your mobile device is quick & easy. Reasonable rates on long term rentals. I would return should the need arise.

bill M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA G. 
Rating:
5.0

Always a great location to rent from Over the last 10 years not once had a bad experience Very friendly Thank u

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Jackie K. 
Rating:
5.0

I love this location

Jack M. 
Rating:
4.0

Customer did not leave a comment.

Pauline H. 
Rating:
1.0

Employees don't wear a mask. Not flexible on drop off times. Despite booking a trailer at the mainway location they didn't have one for me so I was sent to this location to get one.

Marc S. 
Rating:
5.0

No problem. Fast service

Alfred T. 
Rating:
5.0

A OK

MICHAEL HENRY S. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
3.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
1.0

I am not happy at all. The truck cost me hundreds of dollars more than necessary because there was no truck available any where near me. Terrible experience. On line booking also screwed up the order. What a nightmare.

kelly C. 
Rating:
5.0

Customer did not leave a comment.

DWAYNEF W. 
Rating:
3.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

JAY L. 
Rating:
5.0

They were very professional and helpful

John A. 
Rating:
3.0

Very rude people working there

BRADLEYS K. 
Rating:
4.0

I normally do not make recommendations as your experience may not compare to mine as staff may vary.

John M. 
Rating:
3.0

Typically bad experience at this location but it is a convenient place for me. Was unable to get my keys on the holiday Monday and took a while but was able to be given a different truck.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Seeing that you don't rent out trailers after the store has closed I feel you should not charge a full second period unless the rental is not returned prior to the next time the store opens. I was charged for 2 rental periods because I took longer than the 6 hours I was scheduled to use it for.

Stefan E. 
Rating:
5.0

Customer did not leave a comment.

Perry W. 
Rating:
5.0

Customer did not leave a comment.

ANKIT P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

RYAND K. 
Rating:
5.0

When booking last minute prior to the Labour Day log weekend, we were quite concerned about availability. We reserved a truck on-line, but were told to call customer service to discuss the booking. You CSR was extremely friendly and professional when explaining the truck we booked could not be left in the destination city (i.e one-way). She explained that the return mileage would be covered if we could return it to the original location, which we did without issue. Thanks for making a stressful event much less so as we moved our kids to University!.

CLAYTONM J. 
Rating:
2.0

Dropped off the trailer on time and was told a receipt would be emailed to me. Email was never sent. Called few days later and asked for the final receipt. Received receipt and was charged for a second day (indicating I was late returning). Had to call again and get the overcharge reversed. Was very happy with this location in the past, seems like new staff are not customer focused.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jacques C. 
Rating:
1.0

Truck engine light came on and over 80km it would cut power. Way over charged and will never use this company again. Smelled of weed and food also.

Luke D. 
Rating:
5.0

Employees were great

tammy T. 
Rating:
3.0

When you reserve equipment for your rental it should be there not first come first serve. Also been charged $87 when the bill ends up being $77 and still haven't received the refund. Sept 4 2021

Terry B. 
Rating:
1.0

Worse experience ever. No appliance dolly, and I had reserved one. I had to drive across town to pick one up at another store and charged me that mileage plus gas with no compensation. I had people lined up to help me and everything was held up. Worse day because of uhaul. Customer service was horrible.

Mary Lynn M. 
Rating:
5.0

Everything looks good!

Ankur S. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
4.0

The only thing I was disappointed in was that I had requested a dolly well in advance with my order, but I was told there is no dolly. If an order is placed, preference should be placed on the order and should not be based on first come first serve. What's the point of placing an order if it is supposed to be first come first serve.

HARVINDERSINGH G. 
Rating:
5.0

Customer did not leave a comment.

RICHARDYOSHIYUKI Y. 
Rating:
5.0

Employees working there are very friendly and helpful.

Henry K. 
Rating:
4.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Cromwell S. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
4.0

Customer did not leave a comment.

ADNAN H. 
Rating:
5.0

Customer did not leave a comment.

Stefan E. 
Rating:
5.0

Quick, friendly service. So many items to buy for moving, storage - even trailer hitches.

david C. 
Rating:
5.0

Customer did not leave a comment.

Boyd H. 
Rating:
4.0

The two gentlemen working in the location were not wearing masks in the building. When asked by another customer to put one on one of the two commented that they were not needed and did nothing. he said they were hot and uncomfortable to wear so they were not. We all have personal opinions about what is right but it is the law to wear a mask indoors at all businesses. I have a photo if you need it as proof as well.

STEWARTM R. 
Rating:
3.0

Ensure that a dolly is available if I have one reserved, instead of telling me it is “first come first serve.” If i am able to reserve it online, it should be available when I arrive. Ensure the mileage noted on my receipt accurately reflects what is in the truck I am given

BROOKE R. 
Rating:
5.0

fastest uhaul location around! they know you are busy and get you going as fast as possible.

WESLEY B. 
Rating:
1.0

Not using uhaul anymore. Booked one month in advance and didnt get what i booked. Terrible service

Vinicius B. 
Rating:
4.0

Customer did not leave a comment.

LEIGHM M. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
1.0

The truck was dirty. The truck drove very badly; the steering handling was quite tough and not an enjoyable ride at all. The brakes were not sharp at all. The lady also had an attitude, but guess she may not have had her coffee that early in the morning. Overall, not a good experience for me and i used to run q Uhaul franchise up to 2019. Thanks.

OLANREWAJU O. 
Rating:
1.0

Very poor installation quality. Wiring harness installed totally disorganized, zero effort made to properly route power cord from trunk to battery, parts left loose in hood, siding incompletely reattached in trunk. Will need to redo most of the work. Went to U-Haul because I expected better quality than I could do myself without a lift, instead paid for 1 hr of labour that definitely took no more than 30 min. Recommend installing yourself or asking your mechanic to do it, at least that gives you reliable quality at an honest price.

Kevin C. 
Rating:
5.0

I was surprised that I could manage to drive safely a 15' truck from Burlington to Hamilton and return. Staff were great. I would never suggest calling this location however because no one answers the phone. I booked in person. I am in my 70's and the toughest part was getting in and out of the truck. I am 5'3". So book on line if you can. I will do that the next time!

Elizabeth D. 
Rating:
4.0

Everything was good except they didn't have the appliance dolly I had reserved. We made do with something else. They tried to find another one but none were available. Just make double sure your reserved items are actually available! Friendly and helpful.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

LEONARDA S. 
Rating:
1.0

Do your job and maintain your vehicle.

Stan V. 
Rating:
5.0

Michael runs an excellent site and we always rent from him - everything is always excellent and no surprises.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
4.0

The expansion of locations is not well served by your software. It appears you need an overhaul in that department. It would serve customers if they could call and talk to their renter on the phone. This does. It seem possible at the plains road east location. Overall though, I have no trouble getting what I need.

MICHAELE P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
4.0

Customer did not leave a comment.

Ian D. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

I think your website is well done and makes the job easy to do by mobile.

DEBORAHA M. 
Rating:
3.0

The trailer I had booked was not there and I had to take a smaller one. It was not ideal for the job I had planned

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Reha T. 
Rating:
3.0

Old coffee cup still in the van when I collected it. Other than that the van was in decent condition

Scott M. 
Rating:
3.0

Would have appreciated if the air conditioning had worked in the cab on such a hot day!!

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Carolyn M. 
Rating:
3.0

Customer did not leave a comment.

Frank S. 
Rating:
3.0

Worst customer experience ever. U-Haul doesn't seem to understand the concepts of appointments, inventory management or that a central call center is useless if they take more than 30 mins to answer a call. Especially since after they answer they have no insight into the local situation & no idea how to resolve a situation or even help. To improve: Don't take orders & set appointments when you don't even have the parts in stock. Read your own work orders so you know the job that needs to be done & the parts required. Purchased a hitch & reserved an installation appointment online. Live in Mississauga & had to book in Burlington because it had an opening. The day before the install I get a call that they don't have the hitch, it's ordered from the US & they'll call me when it arrives. No one calls back & over a month I call at least 4x. On hold for an average of 45 mins each time & once I get someone live they don't know when the hitch will arrive. Threaten to cancel the order on my credit card, soon after I get a call to schedule the install. The day before this appointment I get a call that they need to cancel again because the installer is not coming in. I give them 2 options, get someone to install at the time they agreed to or give me a refund. 15 mins later U-Haul agrees to do the install. Was supposed to take 1.5 hrs, took closer to 3 hrs. They couldn't remove a bolt due to corrosion (fair enough) so the towing capacity is reduced by 500lbs or so. Despite not selecting the wiring package I get asked at least 3x if I'm getting the wiring package or told that the wiring will take longer. I'm only using it to mount a bike rack. They also forgot to give me the mount I paid for online. Luckily I noticed. Took well over a month after paying to get the job done. The only saving grace is that the staff at the location was friendly & they gave me a free pin for the mount for my troubles.

Shawn F. 
Rating:
3.0

The UHaul location on Plains Road has a very small area available for parking and then reversing to hook up a trailer. Twice, I had to move because another customer needed my space to manoeuvre his vehicle. But, a small complaint only. In general, my rental of the trailer was very successful.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ V. 
Rating:
3.0

Customer did not leave a comment.

LINDAD P. 
Rating:
4.0

Customer did not leave a comment.

DONALDK W. 
Rating:
5.0

This location has excellent, knowledgeable, and super fast employees. I was checked out quickly even though their system was down. The trailer running lights were unserviceable and one of its tires had low air pressure.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

DAVIDW D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Did mobile drop-off

PRITESH G. 
Rating:
2.0

I did not appreciate a photo of my driver's licence being taken by the staff member's personal cell phone. Considering the tremendous issues of identity theft and hacking, a photocopy of the licence in non-electronic form that gets shredded is more appropriate.

CHRISTOPHERMICHA P. 
Rating:
3.0

Staff could be friendlier

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

STEVENP H. 
Rating:
2.0

My hitch was supposed to be put on Aug 3 -they cancelled my appt because they didn't have the hitch. Only when I suggested it ,did they try to source a hitch elsewhere. When we arrived for the appt on Aug 4 there was still no hitch . The work wasn't done for another 6 hours -we were told 3. When we picked up the car we were charged $35 more than the invoice/contract that had been sent to me. The people at the desk were never helpful or apologetic through the whole process.

Kate G. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
2.0

Installer should have cleaned up the grease and dirt left on the exterior and interior. Also should complete the installation of the panels that were removed for installation.

Barry N. 
Rating:
5.0

Very pleased with the service from the manager (Michael) and from the rest of the staff. They are helpful and accommodating. I use your trailers for my small landscaping business. It's an affordable way to go and U-Haul makes it easy. I have to admit, I am a big U-Haul fan!

Rhonda M. 
Rating:
4.0

I rented a 6 x 12 enclosed trailer, and I had to hook the trailer up and disconnect the trailer when I returned it back. They need more help or better customer service. Beside that the experience was great.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

ROY B. 
Rating:
3.0

Customer did not leave a comment.

Glenn D. 
Rating:
3.0

Back of truck was absolutely muddy. My move was delayed as I needed to wait for the mud to dry and then sweep it all out.

JEFFREYG B. 
Rating:
4.0

Customer did not leave a comment.

Tony K. 
Rating:
5.0

Customer did not leave a comment.

Marquesa K. 
Rating:
3.0

I booked my rental in advance I Hamilton and then uhaul called and changed pick up location, was told I still had truck for 24 hrs. When picked up truck they told driver that truck had to be back at 5pm. The truck was dirty, we had to clean it before we could use it.

Jacques V. 
Rating:
4.0

I have rented many tow dolly's from this location as the staff are very helpful, however the equipment available to me was in very poor condition. There were three dolly's at the location; one was new and the others older. I asked for the new one and was told it was scheduled for the US the following morning. Of the remaining two, one had one of the safety chains missing and the strap ratchets on the other were in very poor, rusted condition which caused problems loading and off loading the car on the dolly. I was annoyed to find the "new" dolly still at the location when I returned the equipment. Your manager checked the strap ratchets and agreed they should have been replaced and offered a discount on my bill which did not happen. Better maintenance is needed.

IAN W. 
Rating:
5.0

They attached the Trailer and we're very quick.

Gilbert M. 
Rating:
5.0

Trailer was a little muddy

mike R. 
Rating:
5.0

Great service…thank you…

Horst T. 
Rating:
4.0

Customer did not leave a comment.

Bruce J.  |  First Impressions 
Rating:
3.0

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Kim B.  |  Overall Experience 
Rating:
2.0

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Safiya J.  |  Overall Experience 
Rating:
2.0

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Catherine N.  |  Overall Experience 
No reviews have been submitted for this location.

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