Customer Reviews for U-Haul Moving & Storage of Aldershot

4362 reviews

419 Plains Rd E   Burlington, ON L7T2C9

(905) 639-1881

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 639-1881

419 Plains Rd E
Burlington, ON L7T2C9

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service…thank you…

Horst T. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
1.0

it was shit. dookie. shit stain in draws bad like they aint even let us take the truck and i missed my job. dont even bother here, im telling you.

zozan I. 
Rating:
4.0

Customer did not leave a comment.

JAMESW R. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
4.0

signed in on line - had to do it over again at location. Seat airbag service light on??

Frank B. 
Rating:
1.0

I have always used this location but this time half of the equipment I requested for my rental was not available and the comment from the woman I dealt with there was “wow you want a lot of stuff” and then proceeded to tell me they don't have it. Another person seemed to ask me if they are charging for the blankets and equipment I didn't get to use. When I called to extend the rental the woman said I couldn't. I had it reserved for 24 hours and the woman insisted I bring it back by 21.5 hours so they could rent it to someone else. I said I was only halfway through my move and needed to extend the time and she said that they would be then need to charge me an extra day. I said that was fine but I wasn't impressed at all with the staff. The only man who was somewhat pleasant was the man I dealt with at the end who didn't give me a hassle. I received a link saying before I go after I had left. By the time I went to click it the link had expired. It was just an unpleasant experience. I will use uhaul again but not that location.

Pamela D. 
Rating:
3.0

Customer did not leave a comment.

JONATHANG J. 
Rating:
3.0

Customer did not leave a comment.

Brent N. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
4.0

There is a big difference between the price you advertise on the side if the van(19.95) and the final cost. This seems to be dishonest or at least misleading.

LLOYD L. 
Rating:
3.0

Staff need to communicate more with customers. A better explanation of the extra charges would be helpful. The first time I went in for a quote, the person serving me gave me a quote that was way off from the actual cost. More training would definitely be worthwhile.

Sherley C. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
2.0

Have the gas tank at 1/2 when the form says half a tank instead of 3/8. First time I have rented a U Haul and the fuel level was not correct.

Andrew P. 
Rating:
4.0

Customer did not leave a comment.

Neil H. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

VERY HELPFUL STAFF. GREAT EXPERIENCE.

Philip A. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne W. 
Rating:
5.0

Great service. Fast.

Daniel P. 
Rating:
5.0

Great service. My driver's license was discovered to have expired. The clerk offered to hold the rental while I updated my license. Fantastic service. Thanks Ron Coyne

Ron C. 
Rating:
4.0

Truck was in good condition except for a dirty unsanitary interior !!

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Quick and easy rental. And assistance hooking up to trailer was great. Thanks.

Christopher G. 
Rating:
1.0

Worker was not friendly, he was to busy on his phone. Walked thru the parking lot to find the van assigned to me, after i finished a grueling check-in due to info that was not told to me when i booked, van was dirty and had paperwork from previous renter on the dashboard. When i brought it back, again worker not friendly he actually made me feel like i was bothering him and then had the nerve to ask me what the kms were on vehicle, isnt that your job? I will not use this location again it was NOT a professional nor friendly experience.

Kimberley B. 
Rating:
4.0

Did not appreciate being called at 7 am the next morning asking when I would be returning the keys. When I had returned the truck the night before and handed the keys to a clerk at the location

Gio C. 
Rating:
5.0

Customer did not leave a comment.

Tyron L. 
Rating:
5.0

trailer chains did not have rubber clips to keep chains from falling out of connection on hitch

Dwayne W. 
Rating:
5.0

Customer did not leave a comment.

JOHNP M. 
Rating:
5.0

Customer did not leave a comment.

Jackie K. 
Rating:
3.0

Tie down strap ratchets could be lubed. Some way to stop the ramps from making such a racket over bumps in the road ???

Peter L. 
Rating:
5.0

Customer did not leave a comment.

MIGUELA H. 
Rating:
1.0

Customer did not leave a comment.

Anis H. 
Rating:
2.0

Spent 20 minutes attempting online pickup...to no avail. Vehicle had numerous undocumented scrapes and scratches and debris inside. Vehicle was underfilled, and then returned filled. Figured it cost me an extra $10 in fuel because of this. I complained, with photos to prove. They said they'd refund me, actually said that he had already, but..... didn't. Really bad experience, all round.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

explain how pickup and drop off times pick up and drop off times work when you book to maximize the amount of time that we had. ie. we should have picked it up the night before for the same cost.

John T. 
Rating:
5.0

Customer did not leave a comment.

DWAYNEF W. 
Rating:
1.0

I reserved my truck over a month before I needed it and got switched twice...had to drive all the way to Burlington and drop the fucking thing back and paid full price..now I'm getting a cheque sent to my old adress and not my new to give me a deposit back...never again will I use your shitty fucking trick service

Jason R. 
Rating:
2.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

Provide guidance to customers on what to do when renting. It wasn't until I left that I saw the text with a like instructing me to provide info on the condition of the vehicle.

LEVIMARVIN B. 
Rating:
1.0

CSR (Ramanpreet Kaur who I was dealing with) was more focused towards her fellow workers than me, she has no smile on her face and her attitude was not very friendly/pleasant while dealing with me. Over all I had horrible customer service experience at this particular location.

Shakaib K. 
Rating:
3.0

the vehicle was in very poor condition, the check engine light was on and the van could not accelerate above 75 km, which is very dangerous when driving on a hwy. very disappointed in this. We rent multiple times a month from various locations and this is not the first time that the vehicle has been dangerous or uncleaned.

Brigitte S. 
Rating:
5.0

Customer did not leave a comment.

Barry Vincent G. 
Rating:
4.0

Customer did not leave a comment.

Bruce J.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Joongwon P. 
Rating:
5.0

Best U-Haul Experience ever ! These guys at Plains Road, Burlington, Ontario are great. Albert Ottoni

Albert O. 
Rating:
5.0

Just keep it up. Equipment and staff areA1

Brian C. 
Rating:
1.0

Where do I start. It is a big NO for saying anything good about this company....it was the worst experience ever. not reliable even if you have a reservation, no one answers the phone and they leave you hanging and charge you more money than what you were quoted.

James A. 
Rating:
5.0

The back door on the 9' van provided was giving me the business because of a stray piece of the weather strip preventing it from closing. Other than than it was a great experience

Derek D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Make self check in more intuitive and easier to begin and follow. I was going to use it but it seemed difficult so I went into the store instead, which was very easy. Thank you

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Rohit P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Pickup was basically clean but the inside of the windshield was dirty. When I was driving west into the sunset the view was very bad from the inside fog like dirt or grease on it. The entire inside windshield was like this. I had a very very difficult time to see the road and thought I would have to pull over. This has happened before when I have rented from both uhaul places in Hamilton area. The other place used a greasycdirty rag to clean the inside. This is a common problem when renting. Very dangerous, wish someone would look after this continuing problem. Hope you do something about it now.

Rose M. 
Rating:
1.0

I rented a truck with blankets, and I was told there were no blankets. If I wanted blankets to go to another location, which I did but it was closed. I called back and they appologized and sent me to a third location. This made me over an hour late starting. A whole crew of people waiting for me. Then the truck only had 1/4 tank of gas, not enough to complete my task, so I filled up in the middle of the job, wasting more time for my crew. I would rather pay more to you, to save time for my crew and save me money. I will shop around and look for a company that provides service and not just the cheapest rate. Poor job Uhaul.

Brian T. 
Rating:
1.0

was terrible from the start the truck they gave me was not what was not on the paperwork they changed the truck from the time I signed the paperwork and walked out side. they told me rhe truck would be brought to the front. rlthe guy just handed me rhe keys and walked off. did not say it was a different truck. or get me new paperwork or even walk around the truck to check. had garbage in side and when I drove away the dolly in the back was rolling around and not attached to the truck sides. the two people were rude and did not care about the customer at all. I have used uhaul a lot this was one of the worst experiences I have had

Steven K. 
Rating:
5.0

Your employee, Raman, was so helpful. She was patient and very accommodating with my complicated request. Excellent work, Raman!

Nina K. 
Rating:
4.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Great location. My preferred store to deal with in Hamilton/Halton

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

Customer did not leave a comment.

RAFAEL V. 
Rating:
1.0

The truck I used was absolutely disgusting. No one had cleaned it prior to me using it. It smelled of cigarettes and everything (seats included) was covered in dirt and dust and the floors were still muddy (last person to use it was clearly doing outdoor work). My hands turned brown from using the steering wheel. Bed of the truck was also muddy and luckily I brought a moving blanket or all of my stuff would've gotten ruined. I mentioned this to the staff when I returned the truck and all they could say was sorry. unfortunately it was the only pickup they had available for use at the time and I was in a rush to move my things otherwise I would've requested a new truck to use

Katrina C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYA S. 
Rating:
5.0

Customer did not leave a comment.

Hyun-Sook C. 
Rating:
4.0

Customer did not leave a comment.

WARREN H. 
Rating:
1.0

Because of my particular situation, upon returning the equipment, the sales person was very rude, wouldn't help me transfer my belongings from the trailer to the UHaul (which were destroyed from the water damage caused from my vehicle 'suspiciously breaking down' and me having to wait sooo long for the Part to be mailed to the mechanic for repair, then he couldn't fix it because he did not have the equipment to do so. Despite having to have to go to Ganohkwasra Family Assault Support Services in Ohsweken to wait for my vehicle, then to be transferred to and repaired at Brantford Chrysler--which they wanted even more money, that I did not have. The nicer gentleman gave me a promissory note to pay within four days, which I did forward to Indigenous Victims Services located on Six Nations Reserve and now my O.W. Worker, Donna Pinnance has been made aware that I need help financially to cover the horrific costs of the Uhaul trailer that I picked up April 30, 2021 at the Burlington Location. I surely did not expect to find a used condom on the ground at the back of the building where I was unloading/transferring my damaged belongs, after all the horrible events that I went through. I will never use this location again. Sorry.

MONICA LEE M. 
Rating:
3.0

Trailer was clean, however the tires were worn down and we had a rear tire blow while driving on a highway. We were advised that the front tire should be changed soon as well as it too was worn down. Perhaps more attention should be given to state of tires, especially for longer trips which ours was known to be. The blown tire resulted in 2 hrs. added to our trip. Fortunately we were not hurt, nor was there any damage to the trailer or the highway.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

JOHNH S. 
Rating:
5.0

Great service also needed a smaller trailer ball changed today and the service tech removed the old 2 inch ball And installed a new 1 7/8 so I could tow my friends boat trailerLess then 30 mins it was looked after and completed Always great service from this neighbourhood uhaul every time Greg

GREGORYJ T. 
Rating:
5.0

amazing experience w/ this team, keep it up!

DOMINGO JR G. 
Rating:
3.0

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Kim B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Danielle B. 
Rating:
3.0

Counter staff is rude

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
2.0

The staff didn't seem to care. Along with the truck I rented a furniture dolly. Was greeted with - Don't have one, it's first come first serve but you can buy one. Very poor way to manage a reservation and the staff was indifferent. If there is an option I would choose it over UHaul.

Kevin O. 
Rating:
5.0

Always have a good experience at this location

James D. 
Rating:
3.0

Customer did not leave a comment.

Vince H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Truck interior was dirty.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Staff here are super friendly enthusiastic and helpful. Booking, check in and drop was super easy and smooth. I would recommend this guys in a heart beat.

David G. 
Rating:
1.0

The cargo van is advertised for $20 however was charged over $100!

Rania A. 
Rating:
4.0

Customer did not leave a comment.

Simon M. 
Rating:
4.0

Parking lot is a little cramped for large vehicles and trailers.

Michael M. 
Rating:
1.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

The vehicle rode very rough compared to other comparable vehicles.

MICHAELWILLIAM T. 
Rating:
2.0

Customer did not leave a comment.

Cheryl H. 
Rating:
4.0

Customer did not leave a comment.

J-Martin W. 
Rating:
1.0

Close this location. The customer service was terrible. I didn't get a furniture dolly I reserved and paid for and the van only had a quarter tank of gas. This was the worst service I have ever received. I'm going to rate this a 1 out of 10.

Victoria B. 
Rating:
2.0

Had to pick up unit here due to fact that the trailer reserved for pick up at Mainway Dr. Burlington was not available. MAKE SURE PRODUCT IS AVAILABLE as reserved

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JUN S. 
Rating:
2.0

Customer did not leave a comment.

Christian M. 
Rating:
4.0

rented a enclosed trailer the back sliding door got stuck all the time

Celestino D. 
Rating:
5.0

All work out Great, Thank you

Robert M. 
Rating:
3.0

Product was fine but the service could be more courteous and helpful.

John C. 
Rating:
1.0

We rented a truck several days prior to our move and on the day of our move they called and said the truck was not available. All our furniture was on our lawn and no truck. Then they gave us a truck for 2 hours and we had to return it before we were done. We were very unhappy

Napoleon T. 
Rating:
2.0

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Safiya J.  |  Overall Experience 
Rating:
2.0

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Catherine N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad M.  |  Overall Experience 
Rating:
5.0

Michael is an excellent manager.

JOHN P.  |  Overall Experience 
No reviews have been submitted for this location.

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