Customer service during pick up was rude and not welcoming. Also, they charged dolly twice and I am going to call to get it fixed. Looks like team is not professional in this location and requires some attention from uhaul authorities.Ali S.
Customer Reviews for U-Haul Moving & Storage of Aldershot
Burlington, ON L7T2C9
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'd love to see a mobile app to store my data and allow self check out in the yard (not that I don't like seeing the people inside, they're great and they know me) but it would be a nice featureMark H.
Customer did not leave a comment.angelia K.
The inside of the windshield needed to be cleaned. It created a glare that made seeing through it difficult.Michael D.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.BOB G.
The person who rented before us, left a bedroom set in it, and the floor was full of sand. We dropped the truck off this morning, we swept it clean, so the next person using it will have a clean.Arlene P.
Customer did not leave a comment.tracey P.
I rented a pick up truck and the interior was not clean and hadn't been cleaned in some time.RYANCJ C.
Customer did not leave a comment.Jacklyn G.
The gentleman who assisted me with the pick up/hook up provided great service. Very helpful and friendly.Terry S.
Had to get the person that served me to clean the trailer of leaves and twigs left from the last person that rented this trailer. Everything else was good.Michael D.
Need more employees but the ones there were great.Matt V.
Excellent service , very friendlySteve D.
Had reservation to pickup the truck at 730 am, not able to log on website. Customer service on line put me on hold for 45 MNS then I hang up the store open 9:00am. The teller had to open 4 luck's to find the right key. My reservation was moved to an other location farther than the previous one, who paid for gas.....Didar A.
Customer did not leave a comment.Michael U.
Customer did not leave a comment.Thomas W.
Location for us was handy. But they did not have the equipment we requested, But Did probide a substitute.CAREYI A.
Experience was excellentsteven M.
Friendly and accommodating people . Thank youMARGARETM G.
Customer did not leave a comment.Michael D.
The customer service rep was friendly and very helpful. One of two rims on the trailer was so rusted, it seemed like it would give way at any moment!Stephen A.
Customer did not leave a comment.robert P.
Tire warning light came on immediately I turned on the ignition - clearly not checked and/or serviced since prior rentalDavid P.
Speedin rental and helping put the trailer on the hitch.RICHARD Q.
Over priced at 89c a km at 1100 miles Truck was newer but leaking fluids and didn't maintained. No one picked the phone at the location at allmarcin K.
Good service Thank youfransisco D.
Customer did not leave a comment.Jackie K.
Customer did not leave a comment.Michael D.
fix the vehicle so it is road worthy. the miirrors were broken so it poses a danger to the driver and others on the road. this truck should not be on the road.David O.
I didn't mind the wait on May 1 and the staff were very pleasant considering the system response delays they were having on such a busy day slow but I suggest UHaul increases the system speed for the stores so they can better serve the customer and avoid staff frustration. Again, the staff were excellent and only acknowledged the slowness but did not complain. ThanksPaul R.
my problem was the price $150 you run specials , on the ads it doesn't say double for one way i was shocked when i drop it off the same dayDeborah W.
Cabin was clean. Cargo area had sand and soil on the floor, although this did not adversely impact me. Staff were friendly and helpful.Martin M.
I only needed the truck for an hour to pick up a large purchase from Cdn Tire. The truck was filthy inside. Mud and covered in dust and some kind of animal hair. My clothes were filthy from sitting on the seats. I've rented from that location before and didn't have a problem but this time was definitely poorKelly H.
Excellent service from booking thru to rental and return. The location staff were extremely helpful, professional and friendly. The panel van was in great condition and the perfect size to move a Queen size bed set and frame, linens, pillows, and several bins of clothes and other miscellaneous items. Would definitely rent from here again.karen L.
I reserved an appliance dolly with my truck. I went to pickup my truck and dolly 7am (opening time). Rep said the dollies were "first come first serve" My move was much more difficult with that dolly. What's the point of reserving something that may not be available? If I had known beforehand I could have gotten it from somewhere else.Satvinder B.
Add more km to the packageMatthew W.
The truck was fine except for the brakes which felt like a warped front rotorfrank M.
Customer did not leave a comment.James I.
Everything from pick-up to drop-off went pretty much as planned. The only thing was a bit of confusion on the return as I was expecting to upload pictures and the site didn't ask for any, just kept dropping me back on the return screen. Otherwise, no issues. Reliable as always. RichardRichard E.
Do not charge what ever you want after the service you give an amount you should respect that an overcharged from my c/c And I had to spend more mileage and gas because i didn't get the truck where I supposed I have to pick up farest from where you told me I should pick up,LUIZ G.
Customer did not leave a comment.Gerald H.
The pickup location was 4 hrs from my house!Katie C.
Customer did not leave a comment.John W.
Customer did not leave a comment.ANDREWFRANCIS F.
The crew was inexperienced in stacking and moving moving large items. They didn't pick one half of the stuff that could have been moved. Good and harmless kids; but slackers and can't be trusted to as professionals.Avi S.
The online return process as easy and efficient to use - allowing to drop off after hours.Bruce L.
Customer did not leave a comment.Jessica M.
Excellent customer service. Very reasonable trailer rates. Helpful staff.Michael V.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Dave C.
get rid of the manger at Burlington Ontario Planes Road locationrandy M.
Customer did not leave a comment.Gurmeet S.
Customer did not leave a comment.J-Martin W.
Unfortunately I have no suggestions as I had an excellent customer experience. The reservation process was easy and the staff very helpful in equipment familiarization.Barry S.
I was sent to this location because the equipment I reserved in Oakville was not there. Grateful that Burlington could provide me with what I needed but they would not allow me to drop off in Oakville, causing extra had to be used.SUSAN F.
Customer did not leave a comment.Rosalyn S.
Put some oil on the bolt that tightens the hitch onto the ball.Michael D.
Customer did not leave a comment.David B.
Every single tbm that I rent a car is says clean but it is not, inside and outside.Edwin R.
Very nice pickup easy and quick Drop off was just as easy, thanksmark C.
Customer did not leave a comment.Jacques C.
Had a horrible experience with the manager Michael Holder. He spoke rudely to an elderly couple who were concerned about being delayed. When I tried to intervene , he threatened me that he would undo the work done on my car (installing a hitch power) and asked me to go to Canadian tire or anywhere else. He raised his voice to the elderly couple and asked them to get out of the uhaul establishment. We were horrified with this man and I felt threatened by his behaviour and attitude. The rest of the staff were absolutely amazing until Michael intervened although he wasn't not being spoken to. I hope I never ever have to deal with him or anyone like him. Was terrified at his behaviour and have a small video clip to prove his rude attitude.Dwayne D.
The gas tank of the first vehicle assigned and declined to take was less than one third full, I took the second offered van with the same low volume of fuel realizing if they had a vehicle with a full tank they would have offered it. Gauging the fuel level was approximate based on a photo of the dashboard, I ended up filling more than I should. ( The back of the van had some debris left from a previous rental.Gregor B.
Nice, clean truck. Easy check in.Mile K.
Customer did not leave a comment.robert P.
Reserved a 26', none available. Offered 20' with complimentary trailer. Location didn't provide dolly reserved. After hours lot made return difficult to park equipment.Joshua P.
Good experience...no waiting..they hooked up the trailer. Well done.Ken F.
Great experience and price! Will return. Thanks. âââââJustin E.
The car was smelly, I told the lady on the cash about the smell when I returned the van, and she said they cleaned it the day before. So I believe they need to clean it betterDani S.
Customer did not leave a comment.ramsey N.
Customer did not leave a comment.Quynh N.
Customer did not leave a comment.Lynne D.
Customer did not leave a comment.Kathleen B.
Customer did not leave a comment.Jeyamayooran N.
Customer did not leave a comment.Darren S.
This is the â€œbestâ€ uhaul location yet is still dog shit. Customer service was awful and the truck was not well maintained. The cab was gross and nearing the end of my trip (which was max ~100km) the battery died and roadside assistance didn't call me back for 45 minutes. What kind of business are you guys running? Get your shit together and start caring about your customers for once.ANDREW H.
All Just perfectAdam M.
Overall, I'd say it became expensive to rent a tiny truck due to huge inflation. The $19 advertisement become a joke! It cost me $70 in the end to pick up something localAlexandrine K.
Customer did not leave a comment.Riley A.
Excellent, friendly and helpful staff. Could not have gone better.Daniel M.
Raman is a great help and works to make the experience pleasant.Mark T.
Customer did not leave a comment.barb F.
Truck seemed old needed mtns breaks, shift stick, mirrors.Raymond H.
Customer did not leave a comment.Linda R.
Very easy to use service, well explained cost.Mark L.
Sign in process upon returning the vehicle did not work properly on my phone.paul R.
Ensure reservations are ready for the set time. My reservation was 2 hrs late which resulted in me having to pay extra money to my help for the day.Zach W.
The guys were great with helping get the trailer hooked up and then unhooked. Only real issue is that the parking lot is quite tight at this location, especially out front. No issues ith recommending.John S.
i appeared to be troubling them. When I returned the equipment they wanted me to take it off of my vehicle even though there were guys there. In addition when i arrived and backed up to the trailer I had to wait a few minutes while the man talked on his cell phone which was not a business call.Mark N.
Customer did not leave a comment.md H.
Customer did not leave a comment.Harry P.
None, it worked perfectlyRob L.
Customer did not leave a comment.IANGRAY M.
Commit on your guarantee. When reserving the truck I wanted, the site stated if my truck I reserved was not there, as it wasn't, and I had no alternative but to take a smaller truck, I would receive $50 off and all they did was give me a few cents of on the mileage cost. Terrible to promise something and then when it happens don't follow through on the promise. Terrible Customer Service.Terence R.
The staff is friendly and were very helpful hooking up the trailer . The 6x12 covered trailer should have a jack like the open 6x12JOHN L.
Customer did not leave a comment.Raaz A.
The parking lot could have been cleared of snow and slush. as we had to walk through the snow to get to the office and to the truck same as when we returned the truck.Albert M.
It was flawless. No issues at all. Fast friendly service. Great staff, very pleased. They need recognition and a raise.PAULG C.
Ramana(sorry if I misspelled) has been helpful the last few times I have rented there. She does her best and makes things right. Much appreciate her help.Mark T.
Customer did not leave a comment.Ruben O. | Overall Experience
Customer did not leave a comment.Charles S. | Overall Experience
Customer did not leave a comment.Bruce J. | First Impressions
My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim BogarKim B. | Overall Experience
Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.Safiya J. | Overall Experience
I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.comCatherine N. | Overall Experience
Customer did not leave a comment.Mohammad M. | Overall Experience
Michael is an excellent manager.JOHN P. | Overall Experience
Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.Jennifer S. | Overall Experience
Lucky was very friendly and made conversation with me while he was trying to locate my file.Jennifer S. | Reservation
I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.Kyle T. | Overall Experience
Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.Gary S. | Overall Experience
the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic binROBERT W. | Overall Experience
After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpfulchris t. | Overall Experience
Additional Services at this Location
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