Customer Reviews for U-Haul Moving & Storage of Alexandria

Rating:

5.0

I think maintenance on the trucks should regularly be conducted so that the customers can feel more comfortable driving it. The engine check light was on and a few times the truck hesitated to start. Thanks

Rating:

3.0

Waited too long for someone to come out to area where we were told to wait. Bit crowded. Good location for me.

Rating:

5.0

Nice!

Rating:

5.0

No problems - good experience

Rating:

1.0

The van I rented it’s not safe need to go a mechanic shop It's unbalanced and dangerous on the highway, and as a mechanic, I know what the problem is, but I can't promise that I'll use it.u haul again

Rating:

5.0

U-haul changed my pick up timw which put me back an hour on my move and 15 hour drive. The inside of the windshield was not very clean & radio was hard to figure out, the clock was wrong and I didn’t know how to change it. The vehicle handled great and service was excellent otherwise. Very clean pick up location. Brian was very professional.

Rating:

5.0

Very good service

Rating:

5.0

Very friendly manager!

Rating:

5.0

It was excellent all around service.

Rating:

5.0

Overall was satisfied, can't think of anything that could have been done better.

Rating:

5.0

I cant think of anything that could have been done better. Equipment was brand new and I enjoyed operating the cargo van!!

Rating:

5.0

Brian at the Richmond Highway Alexandria, VA location was a friendly and efficient contact. He made pick-up easy and drop-off even easier. Great guy. Hold onto him.

Rating:

4.0

There is not light in the van inside or I didn’t found it

Rating:

5.0

The location was great. Very convenient with a wide selection of trucks and supplies inside the location. The staff were very helpful. The App was terrible. I had to enter information I had entered previously when I ordered online and then checked in on the App the day before U was to pick up my ordered truck. Online instructions on how to use the App to pick up the truck were ludicrously inadequate, implying it was as simple as checking in for an airline flight. Not so! I had to re-enter information and upload pictures of the vehicle, which required moving the truck to an open area to gain access to all sides of the truck. The only positive was the AI used to confirm the mileage and fuel level. I was instructed to upload my driver’s license a 2nd time. I provided my sister’s phone number, only to learn later she was never called. I was told to provide a verification of my new address and spent extra time to ensure I had a pdf available to upload from my phone, but then was never asked for it when I checked in. The App was not an efficient use of my time and even though I arrived early to pick up the truck, it took around 30 minutes or more to check in.

Rating:

5.0

The pick up experience was very good. I was processed quickly and the attendant in the lot inspected the trailer and attached to my truck in an efficient manner. This is a well run location.

Rating:

5.0

My original pickup location was changed due to an equipment shortage. The change was reflected on my rental agreement, but it would have been nice to receive a separate message alerting me to the change.

Rating:

4.0

There are two sites at this location and the address takes you to the main customer center, but clarification about which building could be helpful to include within the app.

Rating:

5.0

Super easy and fast

Rating:

3.0

Lower your rates

Rating:

2.0

The trucks are dated, they aren't well maintained. I had to go through 3 trucks to get a half way decent one without the smokey smell. Initially the guy was fine with the first exchange but grew more and more impatient and some one unenthusiastic as I returned the keys a couple of more times. The engine light was on and I was too exhausted to return another key because of his attitude. The amounts changed made me realized that I should have just rented from Enterprise and as the final price for the crappy truck was insane. Yea, nope I won't return. Since it appears he doesn't have child care, his baby is cute.

Rating:

5.0

Outstanding service, truck and equipment were in great shape.

Rating:

3.0

Have the U-Haul in a particular place

Rating:

5.0

Very well kept

Rating:

5.0

Well run operation !

Rating:

3.0

I wish they had a sign where to drop off the trailer in the building/parking

Rating:

5.0

Very nice associate assisted me with return

Rating:

4.0

I would recommend it, but I would have to add that the presence of a rat bait box in the unit was concerning. I’m glad some action is being taken to control rats, but it made me pause when I saw it. Also, the location has many men outside the building asking if we want help unloading. It was un-nerving.

Rating:

5.0

Brian was beyond helpful and very attentive upon arrival. I will certainly come back on the near future.

Rating:

5.0

Very smooth and quick process on returning the equipment...well done at this location!

Rating:

1.0

We were charged for existing trailer damage as deployed from A&S.

Rating:

5.0

Excellent service!! I have rented the location on three separate occasions including the car carrier twice and the 12x6 trailer. On the last rental of the car trailer, manager Brian quickly got me going. He and staff are very pleasant tag to work with. Highly recommended location—5 stars!!

Rating:

5.0

They damaged my tailgate hooking up my trailer and the Manager agreed to submit an insurance claim. Very honest !

Rating:

4.0

I always use uhaul, and have had good experiences, this last one was okay except the check engine light stayed on and made me nervous.

Rating:

3.0

Check engine light of vehicle was on the entire time. Truck smelt STRONGLY of exhaust fumes. Vehicle needs maintenance before continuing to be on the road

Rating:

5.0

Great facility. Good choices and fantastic customer service!

Rating:

4.0

This location advised that the rental was a set amount of mileage and days and there would be no rebate for early return - which was not what the original location told us. It was a very convenient drop off. However, we filled the gas to a level slightly above the amount of gas that was in the van when we picked it up, but later got a receipt for a charge for an additional two gallons of gas. (It was 5/8 full at pick up and we filled it to 6/8 full). Drop off location receipt claimed it was less. Not happy with the nickel and diming and felt a bit cheated.

Rating:

3.0

Slow service, then errors saw the salesman attempt to overcharge me. Required me to call u-haul to fix, then assistance of manager.

Rating:

1.0

Very poor experience, Drop off location changed 45 minutes away from home instead of the location I originally requested. Internet down at pickup, couldn't find the reservation. Never again.

Rating:

5.0

Fast and friendly service. Thank you

Rating:

5.0

This location and prsonnell were fantastic. Very easy access in and out and plenty of room to park your own personal car. The employee was beyond helpful and very kind. I appericated his professionalism and helpfulness as this was my first time renting a U-haul. Thank you!!

Rating:

5.0

Nothing. The guy Bryant was fantastic. He did everything with precision even though the location was a little busy.

Rating:

5.0

The phone operator was amazing. Give him a promotion a raise. I’m in the people business and I’ve never ever talk to better. He was the best! I’ll fill out the rest of the survey after my trip is done. Thanks again Rick +

Rating:

3.0

U-Haul app was finicky and kept refreshing losing saved pictures and information. Key drop off was unclear.

Rating:

5.0

The poor guy was working by himself! Maybe add a second person to the shift to reduce wait times.

Rating:

5.0

Very fast service

Rating:

5.0

The reservation experience was positive as were the pick-up and drop-off. Both employees I dealt with were professional and knowledgeable in their communications. I really appreciate the dedication to customer service which other auto rental companies don't always exhibit. Keep up the good work.