Customer Reviews for U-Haul Moving & Storage of Alexandria

592 reviews

6910 Richmond Hwy   Alexandria, VA 22306

(703) 360-1250

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 360-1250

6910 Richmond Hwy
Alexandria, VA 22306

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOHNHOWARD C. 
Rating:
5.0

Aneesha is awesome

CLINTVIVIAN R. 
Rating:
5.0

Nice and good service 👍

MHAMMED L. 
Rating:
5.0

Nothing !!! Everyone and everything was perfect.

JESSETYLER O. 
Rating:
5.0

Excelente service

SOFIA M. 
Rating:
5.0

One of the cleanest and most organized Uhaul store that I've experienced in Northern VA area.

Michael A. 
Rating:
5.0

Absolutely Nothing! I must say that I have NEVER had a more professional, thorough and efficient experience at Uhaul! Margaret was Amazing! I would recommend this location to anyone who needed the service!

richard S. 
Rating:
5.0

Customer did not leave a comment.

Hayden S. 
Rating:
4.0

I did not appreciate that I couldn't get a live pirate the locaon the phone when the website would not allow me to extend my time.

LaChahn J. 
Rating:
4.0

Have people enter their alternate forms of identification in order to complete the reservation.

Jacob S. 
Rating:
3.0

Customer did not leave a comment.

Marites H. 
Rating:
5.0

Customer service was really superb

ANSAH B. 
Rating:
4.0

At the end of the return, after completing all the forms, a message showed up in the screen saying the process was complete, and instructions on how to drop the keys and lock, I think. I didn't have a chance to read it befor it disappeared and there was no way to go back to that screen. I kind of just figured I could drop the Leo's and lock in the box but the lock wouldn't fit so I put it back where I found it; I don't know if that's what I was supposed to do... that programming could improve

Julio G. 
Rating:
5.0

The agent at the location was exceptional. Professional and courteous.

Nancy M. 
Rating:
5.0

Pickup and drop off were quick and customer service was friendly and helpful.

Kathleen E. 
Rating:
5.0

Great service and truck was clean and ready to go. However I think the truck has transmission issues. It seemed like it took forever for the truck to shift out of first and second.

JAMESNORMAN B. 
Rating:
5.0

Customer did not leave a comment.

lawerence M. 
Rating:
5.0

Customer did not leave a comment.

JODY R. 
Rating:
5.0

Customer did not leave a comment.

Dakota F. 
Rating:
5.0

clean vehicle that worked properly. Would recommend!

John M. 
Rating:
5.0

nothing, I think that the process went very well!

Shelly L. 
Rating:
5.0

Definitely my go to Uhaul dealer. Have had to rent/drop off trailers and rent a couple moving vans over the past year and a half, mainly for Covid moves of family members. Service has always been great.

TERESAFERDELMAN W. 
Rating:
5.0

Customer did not leave a comment.

HUGOAMILCAR H. 
Rating:
5.0

Waiting for my receipt. Other than that...I felt well served

GEORGEALAN V. 
Rating:
5.0

The staff at the Alexandria UHaul exemplify professionalism and a commitment to excellent customer service. I arrived and was processed through quickly and on my way with my rental vehicle. A truly great experience.

Nicholas T. 
Rating:
4.0

This location did not give me a furniture dolly that I requested, bit charged me for it anyway even after I disputed the charge. Otherwise, it was a great customer experience.

Enisa D. 
Rating:
5.0

Customer did not leave a comment.

Freddy A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS ENRIQUE S. 
Rating:
5.0

Customer did not leave a comment.

Jenna B. 
Rating:
4.0

Customer did not leave a comment.

FRANCINAMAWUENAM S. 
Rating:
3.0

Drop off issues: Had trouble with website during drop off so decided to do the “drop off” filing from back at home. Once home, The mobile site didn't allow me to continue without turning on location services. Then the website would not move forward-assuming because I was not near the drop off location. Tried website via PC and this also could not be done from home. Tried both mobile and via PC The following morning with no luck. I then tried calling in and the wait time was over an hour. Called Stafford location. They were very helpful, but explained they could not access the account. They called the Alexandria drop location and ran into the same one hour wait issue. Finally contacted u-haul via chat option and was told the local office would close out the ticket and send me a confirmation email once the rental was checked in. This was completed by local office about 12:30 pm. Suggest allowing customers to do the drop off “e-file” from any location. Note: home is back in Stafford, Near pick up location. Thx Russ

RUSSELLALAN W. 
Rating:
5.0

I'm a customer service senior manager and was beyond impress with the outstanding service provided by Representative Annesha Lewis. Annesha made things easy when picking up Truck and sealed the deal by continue to excell when returning Truck. It has been a long time since I had received great service and Annesha went above and beyond. Great job Annesha!

JOSEPHMANUEL R. 
Rating:
5.0

Customer did not leave a comment.

CARLOSJAVIER M. 
Rating:
5.0

Alia and Margaret were great!

Thomas C. 
Rating:
4.0

The Van wasn't clean had dog hair all over the seats the smellwas terrible made my trip almost every unpleasant

LISA W. 
Rating:
4.0

Recommend not using armor all on the floor mats.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

KHALID F. 
Rating:
5.0

Very friendly and helpful customer service. The van was spotless!

Lawrence M. 
Rating:
5.0

Simple easy online check-in and out. Thanks

Calvina C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
4.0

The mobile pickup was less than ideal, it would have taken just the same amount of time if we had done counter side. Plus the dolly wasn't in our truck and we had to ask for that.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRA M. 
Rating:
5.0

Customer did not leave a comment.

RHONDALYNN F. 
Rating:
5.0

Customer did not leave a comment.

Gregg B. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

HUNTER H. 
Rating:
5.0

Customer did not leave a comment.

WAYNERICHARD H. 
Rating:
4.0

It would have helped to have a UHaul representative at this location to assist. The text message I received for drop off location was good for me to turn in the trailer, but it kept kicking me out and I had to redo the trailer return 4 times.

TARREN B. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNECAROLINE A. 
Rating:
3.0

The returning process was complicated because the app wouldn't work (we tried with and without wifi on both of our phones, AND had our location services turned on; we also used the help button and followed all of those steps but it still didn't work). After we realized we wouldn't be able to return our truck with the app we tried calling the customer service number, but after waiting on hold for over 20 minutes we had to hang up. Fortunately we were not charged any subsequent fee's for not using the Return app (our van was in perfect condition and all blankets were folded). Please make the return process more user-friendly after hours!! With no one around to help it's very confusing.

Sean W. 
Rating:
5.0

None

Maxwell D. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHHELEN S. 
Rating:
3.0

Make sure that you have enough furniture dollies available.

KAITLYNELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

U Haul takes the sting out of moving. They are simply the best.

RAYMOND D. 
Rating:
5.0

The rep was very professional

Darryl W. 
Rating:
5.0

Customer did not leave a comment.

CARLOS ENRIQUE S. 
Rating:
5.0

Staff very friendly

Boris P. 
Rating:
5.0

Customer did not leave a comment.

kenneth W. 
Rating:
5.0

Absolutely great customer service: friendly and efficient with a real can-do attitude. I love renting from here.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

ANGELINELONGORIA C. 
Rating:
5.0

I have shopped at this location 3 or 4 times and each time the service has been exceptional. The ladies there go beyond to help out their customers, even loading boxes into my car for me.

Jennifer M. 
Rating:
5.0

Always professional customer service!

Arjay E. 
Rating:
5.0

Handled everything 100% ,great customer care!!!!!!!!

David W. 
Rating:
5.0

Customer did not leave a comment.

SHAWNDWIGHT S. 
Rating:
5.0

Appreciate the help you provide to me..

RUDYANIVAL V. 
Rating:
4.0

Very easy to book, pick up the truck and boxes, and return after hours. Would be helpful if there was onsite storage available or a number to call to request helpers after arrived on site and realized how much of a larger job it was than planned. It would be helpful if they would give a discount to rent another truck sinc I was not able to finish my move in one weekend as planned and I'll need to get another truck next weekend

WILLIAM P. 
Rating:
5.0

Everything was great with this rental except the damaged mirror on the truck. It was noted with stickers that it was already noticed but the driver side mirror was held together with tape, super bouncy, and broken into three pieces, making it hard to see. Recommend this truck is not rented until it can be fixed.

Matthew W. 
Rating:
5.0

Extremely professionals, respectful and very friendly and willing to help in every front which makes my rental experience with you haul stress free!

Ephrem A. 
Rating:
5.0

The customer service was unbelievable grade A. I would recommend anyone to this store in particular!! Uhaul business will continue to be at its best with this type of helpful service these ladies provided!! Great experience

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

The staff was friendly and fast!

David P. 
Rating:
5.0

The folks at the Alexandria location were fantastic! I can't recommend them highly enough. They made everything so easy. I would absolutely use them again.

susan D. 
Rating:
5.0

Customer did not leave a comment.

UMARO K. 
Rating:
5.0

Customer did not leave a comment.

Dina L. 
Rating:
5.0

Margaret was wonderful to work with. A good representation of how UHAUL agents could be. A pleasure to work with. That location was very clean, orderly and brightly lit. (restroom also).

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Dewana K. 
Rating:
5.0

Very friendly and helpful staff.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMK H. 
Rating:
2.0

Wasted an hour trying to check in remotely. Your app is garbage and the website is not mobile friendly. I'll try to get a Penske next time.

Henry D. 
Rating:
5.0

Very nice customer service

Brian O. 
Rating:
5.0

I had a good experience, keep up the good work

SAED A. 
Rating:
5.0

Reliable service and helpful staff.

Andre A. 
Rating:
4.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO FLORES G. 
Rating:
5.0

To improve next time I schedule to rent 1 encourage me to get back in shape 1st...im exhausted lmao Everything went great A+

Joseph M. 
Rating:
5.0

Good job.

JOHNKWAKU H. 
Rating:
5.0

Customer did not leave a comment.

Althea H. 
Rating:
1.0

I was charged a cleaning fee for returning a truck that was dirty when I picked it up, and I wasn't told the lockbox to get my key from and had to wait almost an hour before I could access my truck

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

GAYLEL P. 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
Rating:
4.0

Customer did not leave a comment.

Brett C. 
Rating:
3.0

Nothing

Bessie J. 
Rating:
5.0

Since the customer has to move home furniture from one house to other, it is advisable to give few miles extra rather than exact mileage from one U-Haul to another.

Srivenkatadurga K. 
Rating:
5.0

Customer did not leave a comment.

HEATHERMARIE K. 
No reviews have been submitted for this location.

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