Customer Reviews for U-Haul Moving & Storage of Alexandria

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Alexandria

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Nicole A. on

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Joe G. on

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Cheryl B. on

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Marlon C. on

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Maybe more employees

YONY Q. on

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Colton N. on

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jennylou b. on

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jane g. on

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The woman at the rental place was very efficient and friendly - she did a great job!

Thomas M. on

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They were open from 10am-2pm and person was out on lunch with sign on door. Had to wait a half hour before they returned.

sokol z. on

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Sasha D. on

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Express self check in is overly complicated and unnecessary. Took me half an hour to get the keys of the vehicle

Shamekia R. on

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She was so awesome and accommodating with an amazing attitude!

Mini M. on

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Good service- efficient, easy.

megan g. on

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The female employee was extremely helpful and very cheerful! Made the simple and painless!

Mark C. on

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AWESOME comes to mind! The young lady that took care of me was great!

Mary M. on

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Mileage rate is too high!

Tatiana R. on

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The location is hidden and if wouldn’t be trucks outside wouldn’t even guess that.

Blanca C. on

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Nada todo está excelente

Mike h. on

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Everything was great!

Mohsen A. on

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1) close too early at 5pm on a Friday 2) pushed to register checkin online instead of onsite when we drove to this site for checkin 3) the app site is VERY slow; took 30 minutes to register as site kept kicking me out when registering and submitting driver license photos. 4) no CREDIT for filling the Gas Tank; even though I'm sure if it was low I would have had monies deducted. 5) when calling the 1800 # was transferred 4 times for checkin assistance Thank you

raymond h. on

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Shereda J. on

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Allow for "day rentals" to be returned to any U-Haul location within a 25 mile radius. I am from Woodbridge, VA, but because we were in Old town Alexandria, VA at a liquidation sale and needed a vehicle, the Alexandria, VA location was the nearest location to pick up a rental quickly. It was very inconvenient to have to return the vehicle back to Alexandria, VA from Woodbridge, VA, when there were other locations in Woodbridge where I could have returned the vehicle to. Please consider this option!

Dennis H. on

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From someone out of town, I had a little problem finding this location. Thank goodness, I had my phone's map app.

donna f. on

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This was not the location I had booked and I had to therefore use the 24/7 app which took almost 30 frustrating minutes. This location has very small signage and was difficult to see.

Towana W. on

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Steven E. on

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Better signage to find the building. Staff was very helpful and nice

Samantha R. on

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jason f. on

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jjohanna b. on

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No improvements need. The woman who worked there was super friendly and helpful!

KWANG K. on

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double check the rental trucks .. missing load ramps, which reservation specialists had indicated that the truck comes with the load ramps. Also, the truck was missing sun visor on the driver’s side.

Megan E. on

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The woman I spoke with late morning on 6/3/2019 from this location was the only helpful Uhaul employee that I interacted with. She was pleasant. She provided answers and she followed up with me. Every single customer service reps that I spoke with on the phone were horrible. Horrible service, seemed clueless about simple questions like "what is the fee for [insert reason here]?" or "can I change my drop off location to a more convenient location for me?" Overall I was given terrible service & will never use Uhaul again for any moves that I have in the future. It wasn't worth the money I saved.

Andrew W. on

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Customer did not leave a comment.