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JOSEPH PCustomer Reviews for U-Haul Moving & Storage of Alexandria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've used this location twice. Both times, the woman at the counter had horrible customer service skills. She doesn't greet the customer, she doesn't say thank you, and she behaves as if the customer is a bother to her. Consider doing some retraining.
BETHANN WFrom the online registration to the on-person pickup, the process was smooth and convenient. The truck was clean and in good condition. After hours drop-off was convenient with the after-hours key drop.
RICKY MLocation tried to charge me for damage when none had occurred. I called and they said it would be resolved, but I haven't gotten an updated receipt yet
STEPHEN TI think maintenance on the trucks should regularly be conducted so that the customers can feel more comfortable driving it. The engine check light was on and a few times the truck hesitated to start. Thanks
JOSIE BWaited too long for someone to come out to area where we were told to wait. Bit crowded. Good location for me.
JOSEPH NNice!
JOSE MNo problems - good experience
ALFRED MThe van I rented it’s not safe need to go a mechanic shop It's unbalanced and dangerous on the highway, and as a mechanic, I know what the problem is, but I can't promise that I'll use it.u haul again
MOHAMED YU-haul changed my pick up timw which put me back an hour on my move and 15 hour drive. The inside of the windshield was not very clean & radio was hard to figure out, the clock was wrong and I didn’t know how to change it. The vehicle handled great and service was excellent otherwise. Very clean pick up location. Brian was very professional.
PAULETTE SVery good service
victor fVery friendly manager!
ELISA VIt was excellent all around service.
MICHAEL MThe reps at the location were Awesome.
BERNARD HMy movers were very professional and were patient with my request. Awesome customer service as well.
MARQUETTA KEveryone was great!! The young lady at the counter was phenomenal, the young man who adjusted my right mirror was great too!!
KIMBERLY LOnce again, your app is absolute garbage. I’ve rented from you dozens of times, and the app has been a problem at least half of the time. Super glitchy
DONALD DThe staff was very responsive, knowledgeable, professional and very helpful over the phone and in person. Truck rental experience was above and beyond at this location. Very happy with operating hours.
Ganna SThe only problem that the truck has was the top by the driver side has a little bit holes on it.
ADAMA BProvide better support to customers having issues with Moving Help contracted through U-Haul, or get out of that business completely. I get that Moving Help is a “separate company” but I contracted with them in the same order as renting the trailer on the U-Haul site - it wasn’t obvious that this is a totally separate deal that U-Haul doesn’t even stand behind. The location’s customer service rep couldn’t even provide me a good telephone number to contact Moving Help and when I asked to speak to a manager, he informed me that the manager works 0600-noon, was gone for the day and isn’t available by cell phone - ???! I contracted for 2 laborers to work 3 hours loading my trailer and they didn’t show up. Their “manager” said he couldn’t get another team out to take their place and he advised me to call UHaul. I was beyond frustrated with the lack of support from the Alexandria office and the only way I was able to load the trailer was because a neighbor offered to help. Lastly, I’m not able to leave a review on UHaul’s Moving Help site for this moving company (currently rated with 5 out of 5 stars) that left me stranded because the order wasn’t completed. This was a horrible experience from beginning to end.
Jani MN/A - great location/ efficient staff
Thomas KManger Brian Doss was very professional, friendly, and working effectively to resolve my issue. Would highly recommend this location for moving needs
FRANCISCO GGood Service.
Tomoki HEverything was perfect, except there should be closer parking for people picking up moving supplies.
Anthony PHorrible unfriendly customer service. Do better, U-Haul!
Kristin Oeasy to drop off
Debra DOverall was satisfied, can't think of anything that could have been done better.
CODY AI cant think of anything that could have been done better. Equipment was brand new and I enjoyed operating the cargo van!!
LANE TBrian at the Richmond Highway Alexandria, VA location was a friendly and efficient contact. He made pick-up easy and drop-off even easier. Great guy. Hold onto him.
JOSEPH GThere is not light in the van inside or I didn’t found it
CARLOS DI rented a 9 foot van along with 24 reusable packing cubes, and a dolly. Christian, ferdaos, and Britney were great. The place was really clean, including the bathroom. Christian was patient in helping us select the appropriate van to transport the reusable packing packs. Ferdaos made sure our van was clean. I actually seen him cleaning other vans and he was paying very close attention to detail when cleaning the vans. Britney was kind in helping me confirm my pick up time for picking up the reusable packs and helped with dropping off the van.
CHRISTAL CThis is my second time using this location. The customer service is great.
GWENDOLYN GKeep up the amazing work guys
ADDIS Hthis location is run well
Allen CThe location was great. Very convenient with a wide selection of trucks and supplies inside the location. The staff were very helpful. The App was terrible. I had to enter information I had entered previously when I ordered online and then checked in on the App the day before U was to pick up my ordered truck. Online instructions on how to use the App to pick up the truck were ludicrously inadequate, implying it was as simple as checking in for an airline flight. Not so! I had to re-enter information and upload pictures of the vehicle, which required moving the truck to an open area to gain access to all sides of the truck. The only positive was the AI used to confirm the mileage and fuel level. I was instructed to upload my driver’s license a 2nd time. I provided my sister’s phone number, only to learn later she was never called. I was told to provide a verification of my new address and spent extra time to ensure I had a pdf available to upload from my phone, but then was never asked for it when I checked in. The App was not an efficient use of my time and even though I arrived early to pick up the truck, it took around 30 minutes or more to check in.
Katherine LThe pick up experience was very good. I was processed quickly and the attendant in the lot inspected the trailer and attached to my truck in an efficient manner. This is a well run location.
WILLIAM MMy original pickup location was changed due to an equipment shortage. The change was reflected on my rental agreement, but it would have been nice to receive a separate message alerting me to the change.
Harold CThere are two sites at this location and the address takes you to the main customer center, but clarification about which building could be helpful to include within the app.
Shamby PSuper easy and fast
Allen CLower your rates
Darren SThe trucks are dated, they aren't well maintained. I had to go through 3 trucks to get a half way decent one without the smokey smell. Initially the guy was fine with the first exchange but grew more and more impatient and some one unenthusiastic as I returned the keys a couple of more times. The engine light was on and I was too exhausted to return another key because of his attitude. The amounts changed made me realized that I should have just rented from Enterprise and as the final price for the crappy truck was insane. Yea, nope I won't return. Since it appears he doesn't have child care, his baby is cute.
RENNE DOutstanding service, truck and equipment were in great shape.
MARK GHave the U-Haul in a particular place
Olivia LVery well kept
JELONEY FWell run operation !
GORMAN JI wish they had a sign where to drop off the trailer in the building/parking
Thao R