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Brian GCustomer Reviews for U-Haul Moving & Storage of Alexandria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
start to finish this rental was easy and smooth. friendly and pleasant staff opened on time and even gave me an extension when they could not find the keys to the truck i rented. the truck was in tip top shape despite that they did not have to check it in prior to my rental -- i rook pics just in case. b/c i was simply picking up lumber from the home store, i only put on like 5 miles and did not need to add fuel and was not charged b/c the needle did not move off half tank. i will say that the trucks driver seat was quite collapsed and that if i had to drive it for longer i would have needed to get a booster seat. the steering and brakes compared to my 2023 4Runner were very touchy though. took a minute to get used to that. i will rent from this location again. well done UHaul.
Lisa FAwesome experience, helping staff. I will rent here again.
Timothy GBusy place but friendly hassle free return.
Paul VI received the uhaul with a 1/4 tank left, and i was caught off guard. I've rented uhaul three or four times and it's never been that low. I filled the tank all the way up, and realize that i only needed to return it with the same amount of fuel. I spoke with an employee and they mentioned i could get a credit. I returned it with 3/4 tank of gas left.
GORDON JPoor customer assistance.
Ovie OExcellet customer service… good deal. They did my moving easy and fast
Hector SGood
TSETSEGUREN AMaking the reservation was easy. The person who took my information when I picked up the truck was professional and had a positive attitude. The only down side is that the truck we rented is old. The driver seat was torn. When I picked up the truck a warning light was on saying the right rear tire was low.
Cheryl SNice
Hugo JVery good and professional
eben aEverything was great! Very quick and helpful.
Kevin SThe location that I did end up renting from was fine. However I reserved at a different location. When I went to pick up I saw the truck and it was unlocked. It was filthy inside. Nobody was there, nobody answered the phone. I had to waste 30 minutes on hold and talking to customer support to move my reservation to an inconvenient location. It delayed my move for over an hour, which cost me money since I had hired movers.
Ryan SQuick to the point and no surprises. I had to move a handful of items from townhouse and rented a van. I got there, was serviced on a busy morning, and was out ASAP to run my errands. Thank goodness for no hiccups in my journey and was able to return the van at the estimated time. They grabbed my keys and emailed the receipt with no extras on the tab.
Nicole MIt was a superb experience. Only suggestion is if you could have optional E-Z pass like Avis offers. Thanks
Muktesh PPhenomenal location, equipment, and customer service!
Nick JNothing. Everything went well, except they tried to get us to return the one way rental to a place an hour from where we are staying, presumably because they needed more inventory at that location. We found one 6 minutes away and had customer service change our return location. Everything went perfectly from then on.
Dennis GNo recommendations at this time, because the equipment was clean and in excellent condition. The service provided by the staff was excellent; they were very friendly.
Jorge MThe GM, Brian, was super efficient checking two of us in at the same time. The lot was a bit tight trying to turn around with a trailer, and there was certainly an overall feeling of 'speed and efficiency' over any sort of 'welcoming' type service but honestly...if I had to pick between the two...that's more important on moving day. Overall..good experience.
Brandon WQuick and easy and great location
Peter CGreat support and excellent communication from Mr. Brian.
Mousa DNa
Alfredo FTrailer was not swept out/clean when I received it.
Ronald FI was charged $68 more than I was supposed to. It was eventually rectified, but my only positive experience was that the trucks were readily available.
ERIC DThe link for uploading pictures of the truck didn't work. I waisted about 30 minutes trying to make it work and then found out it was malfunctioning for most customers. That needs to be corrected asap.
Patrick TNothing. Everything about the rental was professional and fast. Excellent location and manager!
daniel eGreat customer service
William WThe exit lane was completely blocked off, leaving no room to responsibly return the trailer. It was all sort of a mess.
Eduardo RPay for the gas! 🤣🤣🤣
Luke HI recently rented a cargo van to move my grandfather. I didn’t purchase safemove because I’m very safe on the road plus I have my own insurance. I returned the van on time and parked it correctly. Oh I did forget to mention the van already had noticeable damage on the passenger front side which was noted. I check my receipt and see a $100 damage fee talking about I hit a pole. Now how would you know what I hit if I hit something and I’m an honest person if I caused anymore damage I would’ve definitely reported it and paid with no problem but to say I hit a pole is absolutely ridiculous. I would NEVER rent from U-Haul again.
KEVIN HLove the place; they always have everything I need!!
Carlos IShare info on best rates and offers best rates values
Robert WThe vehicle drove wonderfully. It was clean and comfortable. The staff was very helpful. A fantastic experience!
Kelley GWe were told a late fee would be waived given the inconvenience that we had earlier in the reservation however we received a bill for an additional day.
Erin FGreat staff and very easy process
Nancy FUsing the app to check in was an issue. It would not save the pictures I took and then would not let me pick up my equipment. Took me about 40 min from arriving on site until I was driving away.
Lucas TJust being aware where to locate the truck letters. I kept searching by the license plates until I realized that wasn’t it. Waisted a good 15mins of my time.
Anisha PThe mileage & gas amounts were off the attendant would not direct me to where the truck was the customer service was poor it wasn't that busy and the other custerscreservation was not correct either.
KYDRA PReturn was before 1:45 pm. Receipt claims 2:27.
Seth MEasy to drop-off and process.
Robert LI did the mobile pick up and the van was not in the correct location so it took a while to find it.
Andrea HWasnt told i had to fill up gas it was my first time for a job and i ended up loosing money, thought total was goin to be 60 like they said and ended up being double
Manuel cStaff did very well. Polite and quick.
Michael FMisinformation given to me, No body seems to know what in the world is going on. Why they lie to me about the pick up location Your U-Haul reservation 80537752 is scheduled at 5285 PORT ROYAL RD, SPRINGFIELD, VA 22151 at 6:30 PM. This location can be reached at . To view your reservation on uhaul.com click https://uhaul.com/s/B9D5D53AA3. Than less than two hour prior to my pick up, my pick up location was change, had to leave work early because of that. Drop off the cargo trail at the original location agreed now I been charged for your lies and misinformation given to me. You guys will feed on your lies and charges that I never agreed upon
jose mThe two gents working worked effortlessly to ensure the trailer was connected properly
Richard SGreat service at both locations. The gentleman who checked the vehicle back in was particularly helpful.
Christopher GTow dolly has problem on slide won't pulled out so I couldn't tow my vehicle
AMMARMOHAMEDABDE GBuilding needs to fix their air conditioner!! The workers go above and beyond - they deserve a break from the heat and cold.
Leah CYour app does not work well for vehicles inspection and for drop off. The picture features does not work properly. It is very frustrating. Your developers need to do better.
Solomon AThe manager who assisted us was very efficient with getting everyone taken care of.
Eileen SReturned after hours so no personnel
William SRichmond hwy location was excellent, but reservation set 8 weeks prior was for Fullerton..they didn’t have equipment I reserved..sent me to Industrial Road, which closed 2 months prior & doesn’t exist. Then on phone to connect me with equipment on Richmond Highway-great staff there, not pleased with reservation hassle.
SHARONDOYLE A