Customer Reviews for U-Haul Moving & Storage of Alief Saigon
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Alief Saigon
Peter O. on
No comment
Richard B. on
Employees were generally very slow and not responsive. I rented two trailers. On one of them the lights did not work and we had to swap out. Fortunately they had one spare unit on location since the original one had not been properly prepared. Note that once on the road, the trailers and equipment worked very well. The moving supplies, boxes, locks, tape etc. etc. were excellent.
Alma B. on
great
Tien N. on
Great Services
jasmine w. on
Better customer service. Need more workers and workers with top notch customer service that make you feel valued.
Zariah G. on
Very good service! I don't remember the guys name but he was very helpful!!!! Thank you
joveth e. on
Maintain your rental properties well to avoid damages and or accidents. Not my fault that your rental was not well maintained, who pays for the damages of my belongings?
Joer G. on
Have better Cleaning, the truck smelled bad inside cabin. At least not in box.
Manuel F. on
After finishing the paperwork i went with the female person who did the paperwork along with a new hire (guy about 50yrs old) I backed up and when attempting to put the trailer on the hitch ball the female boss instructed the male to " just pick it up and put it on the ball" the trailer hitch was on the ground, as she walk off he attempted to but it was too heavy and I helped him (hurting my back in the process) I'm not going to follow up on this with UHAUL, but this was poor management with people and employees who can be injured as I was/still (mine should heal in a few more days. There are tools that should be used to help with the coupling process, and would not leave UHAUL open to ligation for injuries. If I don't at least receive a reply back that this email was received I will follow up with the corporate office. Thanks Manuel J. Fonseca 832-418-2809
Timothy B. on
Thank you always having a smooth experience
Yaw D. on
I was suppose to pick my rental from a different location & it wasn't there. This location was where I sent to to pick up my rental. This experience was very inconvenient. And I was never explained to why this even occurred.
LISA J. on
The only reason i moved my storage was the extreme heat in the unit.
DANIELE B. on
One of the employees acted like he didn't want to be bothered. Another one was new and did not know how to help u.s
iris l. on
My reservation was at 9 the employee was late only one person in the building. I did get out of there until 9:30 and that put me behind schedule. Returned the truck, could not get the cash they owed me until manager got back from break.
loren p. on
Not really any help to me. They wanted to charge $578.00 at the beginning but I needed to come up with $100.00 more. So they did something to lower it but by the time I got it to my destination they wanted to charge me more money because of there mistake.
GEORGE V. on
The ONLY thing I would strongly suggest is that the Employees greet us customers walking in and let us know that we are acknowledged and assure us that we will be helped as soon as possible. Don't just have us standing there awkwardly seeing the Employees walking right past us and not say anything. Otherwise when we ARE helped, they are great!
Keith W. on
All good. Pick up and drop off was seem less and easy.
ALITIA F. on
Every time I moved I go to this Uhaul location in Bellaire to rent truck and I always get a good experience. I truly recommend it.
Russ R. on
They changed my reservation without telling me and charged me $30 extra. I called and got it straightened out and manager still didn’t respect original reservation.
Julius A. on
agent did not reverse balance correctly on account. caused a differential in my bank account balance.
Rodney W. on
You need more than one employees at the counter.
Jose O. on
Nothing
Christopher D. on
Charged me for a dolly and did not put it on the truck.
SAKKARA F. on
Service was great, understanding, and friendly.
Shanda C. on
Nothing everything was good
LISA B. on
More staff. I arrived at my appt time, 10am, and there was 1 person working. There were several customers, and there was a long wait time.
Jesse R. on
Everything was fine
William M. on
Staff did not review mileage out with me. They were too busy. I drove about 80 miles, from this location to the galleria then to the heights, back to the galleria, then back to the location. I got charged for 171 miles. The staff thought that someone miskeyed the mileage in the last time or something, so I ended up paying for someone else’s mileage. I was also told I would get a call from the manager the next day, but no call, just the full charge, including miles I did not drive. Looks like I’ll be sticking with Penske, unless they actually call me and make things right.
DAVID W. on
Mileage to expensive!
Angela W. on
I have used U-Haul a lot lately and very satisfied with the service.
jose m. on
Nice to storage your furniture. Because is clean.i l just like it.
Debra F. on
The experience was great with the exception of the truck not being available at the original verified pick up location. Which caused us to have to drive to another location 8-10 miles away to get the truck we contracted for at the verified location.
Felipe M. on
reduce wait time.
Thompson J. on
The key drop box is not labeled or the spot to park. Had to just park in the front and then walked the whole front of the build to find what I thought and hope was the drop box unlabeled
Gabriel M. on
Excelente servicio, Muy buena atención equipos muy nuevos y bien cuidados.
thao v. on
Very good service
thao v. on
Very good service
vanessa h. on
Why was my card charged 206.00 and not 133.00????? We didn't even keep it 24hrs and no damage to the truck at all.
maria r. on
Good costumer service thanks uhaul
Steven B. on
Went to have a hitch installed and employee took off a large section of under carriage fairing without reattaching it. The bumper would’ve been fluttering in the wind. He didn’t even need to take it off, just measure and drill through.
hassan j. on
Great service continues
Craig B. on
The line was ridiculously long, even for people with reservations. There were only two and one was new, and he said that even when using the U-Haul app that we had to wait in line, which was almost an HOUR! There needs to be better and more help, ESPECIALLY at the end or beginning of the month, when a lot of people move.
Sulma H. on
Need better representatives that don't have to work in a team to help a single customer. Won't come back to this location but will continue to use y'all for future moves.
Ida C. on
Naomi was a pleasure to work with. Seamless process in and out.
luis S. on
The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haul
JEFFREY M. on
Would use them in the future
Julio A. on
I do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my veh
John S. on
Parking of your car is secured
TONY A. on
Easy and fast service was great
Elvis V. on
Everything was good, the facility is great
NICK A. on
When my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonalds
Tri d. on
The GM Mr. Moreno was very professional and helpful.
Lissette K. on
no comments.
Kibia A. on
My unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00
FRANCISCO A. on
Drove my vehicle in. A year later had to tow it out and junk it. It was vandalized to that extent. I've rented spaces before but would never return or reccomend anyone to this facility