Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U overcharged me
Nothing
In all areas you're good, just keep it moving. Your services is 100%.
My original reservation was cancelled at the location I chose and no one from this company decided it was a good idea to tell me they cancelled it for no reason, so I had to drive 30 miles away to get a truck. This location had no dolly's that I ordered with my original reservation. Next time I move I will not be choosing u-haul.
I checked the trailer in, the guy said I was good to go. 2 days later I get a call asking where the trailer is. I told them and said don't even think about charging me. Later that day I saw they had charged my card $30. I called, explained and they called the 11334 Bellaire location. After being on hold for an extremely long time agent came back and said “their mistakeâ€. Is that the way UHaul does business... before getting the clear, true facts, just charge the customer. Will never do business with UHaul again!
They charged my debit card twice and took out $350. For a less than 20miles move. It's a horrible location
Workers need to explain walkaround inspection procedures to customers. We don't know about these things unless YOU tell us!
It was amazing customer service
Everything went smoothly
Tires were soft
Vehicle smelled of Febreze and cigarettes. Oil filter was loose and all engine oil leaked out after approx. 70 miles driving; luckily I noticed it when we stopped for coffee in Cleveland otherwise would have probably broken down on I-59. Service truck arrived very promptly, tightened up filter and replenished oil.
I would recommend that Uhaul provide more staff to meet the needs of the customers. I had issues involving gaining access to my storage area after I paused my monthly fees. The Uhaul lock was on the storage unit and I called the staff at the office to have someone to come take the lock off of my storage unit. I waited for about 20-25 minutes at my storage unit for the staff to arrive but no one came while I waited at the storage unit. Another issue involving the rental truck that I leased for 1 day was giving me problems involving the ignition switch that would not turn on to start the truck so I returned the vehicle to Uhaul to get a replacement vehicle which Uhaul honored and the 2nd truck which was a newer vehicle worked perfectly afterwards. Also upon returning the vehicle at Uhaul that day at 6 p.m. I went again to the storage unit only to find again that no one removed the Uhaul lock off of my storage unit and again I asked the Uhaul staff to come out to my storage unit to remove the lock so that I could access my belongings. They never came to the storage unit during the nearly 30 minute wait. Hopefully these issues can be resolved so as not to have these inconvenience to occur.
Everything was great
Customer service was great picking up and returning. Thank you 😊
Have more 6x12 trailers in the Houston area
I supposed to pick up the UHAL at 7:15 at 11368 Westheimer Rd set B 77077, But they did not leave that key on the box for me to get the truck , so I have to drive far away to the one on Bellaire, and I'm very disappointed so much time lost and to make matters worst ,I have to dropped the UHAL Only on Bellaire, Location, again drive a long distance to return the truck while I was having one around the corner , very bad experience with the on on Westheimer Rd.
I have recommended this location specifically. The staff is so helpful and always able to take care of our storage and truck rental needs!
Everything was professional and clean
Excellent service
Customer service, communication with customer, staff training to better explain products and services to customers and not assume everyone knows how uhaul works. Better maintenance of your truck. The truck was not well maintained and it made the entire driving horrible.
Worker was very rude.
Best group of really helpful guys at this location. Store was stocked and well organized.
The equipment was in great condition (5x8 Trailer). The only oversight was that a pallet was left in there from the previous renter, I suppose. This was an oversight, on my behalf, as well, since I was in a hurry to rent it, and did not think to open trailer, before leaving the property. I kindly told the staff when I returned. He was apologetic. The staff was courteous and helpful. Easy Rental!!
Unprofessional demeanor from ALL the staff. From the everything after the first greeting. There's an “us vs. them†attitude with the entire staff which leads me to believe it's a management/owner issue. If you desire an in depth review you may contact me at 713-714-1636. The cost/price of the van was correct and expected nothing wrong at all. It's the personal people skills at this location specifically that reflects poorly on your brand.
Overall the experience is great but I think it'll be amazing if they can check it thoroughly. Left side mirror was loose and I had to constantly adjust while driving. Second truck I rented the dolly was loose and had to let them know I didn't use the dolly.
This location has the WORST customer service ever. I use Uhaul quite often but at this specific location we had a Hispanic lady employee who had an attitude and was rude. When my mother spoke up about her rudeness she got up and left us during the transaction. The manager on duty came to tend to us and apologized for the employees rudeness. Also when we picked up the cargo van, the gas was lower than half tank and when we brought the van back to be dropped off the employees ignored my mother for 10 minutes due to them just talking with one another. I asked if I was finished and the man said yes. They need to do better with dealing with customers and be attentive.
Attentive and friendlier staff
My u haul truck was dirty the top had some things sticky on top and the guy just blow it and didn't sanitize a truck after was used we put the gas where he was at the guy told us to go put another $5 and they filled up the the truck we didn't have a full tank of gas when we picked it up we showed him the picture on the phone and he said no it has to be full that's a rip-off wonder how many more people he does at 2 and we told him about the stains on the top of the truck is like if he didn't even care what does virus going around everything's supposed to be sanitized after somebody uses it all he did was blow it and he put it back in the front ready to be used a check in was very nice the two ladies that were there was great great customer service
I went to three different locations to pick up a trailer. The first one, I was told that beggars can't be choosers and that if I wanted a trailer I would have to drive half an hour to pick it up. The second location had two workers who made it evident that it bothered them that I came into the store to ask for a rental. They were on their phones and extremely short. Finally the place I picked up from had a worker who kept asking me if I was sure my vehicle was in good working condition. He said others lied and they can't rent to people with vehicles that are not in working order. He kept trying to hurry me because they closed at 5pm. It was 4:30. This experience has made me never want to use this service again.
I saw a roach inside the storage
I booked online. Big mistake. It linked me to a location that doesn't have much inventory and not the trailer I needed. After phone calls, indefinite holds, and more phone calls, I'm finally confirmed with John Pena. I arrived at 8:00 AM as scheduled and find a guy named Tyrin behind the counter. I gave him my name and he says I don't see you in here. I then ask if John is in, because he's aware I'm coming in. Tyrin tells me he's upstairs. Then says your appointment ain't until 9:00. I said no, I booked for 8:00 AM, I called and confirmed. Then the he says you asked for John so you have to wait. Sure enough I had to wait for John to come outside. He was excellent. Tyrin needs to be fired.
The employee told me to unhook the trailer myself because he did not want to do the work. He had already don't a lot of work that day and he worked three jobs Including Uhaul. Insisted no one worked as hard as him. I told him I wanted to return boxes with the buyback program and he initially told me he couldn't and asked if I had bought them at that location. Seemed like he didn't want to do it out of pure laziness. Seemed like he didn't want the job in the first place. I would be happy to identify him so you can let him go.
The Bellaire location was fine, the issue I have is that I placed a reservation a week before I needed the trailer and to be picked up a few miles away in Manvel, Tx. The afternoon of the pickup date, I get a call saying the trailer I reserved was damaged and not available. I am told the closest trailer is 20 miles away in West Houston. I spend my time and money to travel to West Houston to get the trailer and find that the trailer I am to get has been rented. The worker at the Bissonett location called around to several locations before talking with the Bellaire location which had a trailer. I then had to drive another 10 miles out of my way to pick up the trailer and then when I was done drive 30 miles out of my way to return it. The whole experience
Customer service was very unprofessional
SCAM ARTISTS !!! Charge for gas when it was full, charge over and above daily rate. What a bunch of BULLoney ! DO NOT USE UHAUL, They will haul you over the coals !!! Negative stars!! Won't see me again.
I was overcharged on my bill for a dolly. I didnt know if I brought truck and equipment back early I would be charged. This was crazy! When did yall start charging people $20 for being early! Other than that I appreciate the truck being available to lease and the guy that took care of me was sooooo awesome! Great customer service.
Everything was great; I have no complaints. A gentleman, Rodney W. even carried my bundle of medium boxes out to my car for me. I thought I could do it, but those boxes are heavier than they look! Thank you again Rodney for the great service and for carrying my boxes for me! I really appreciate that-!! -S.Morrison, [The School Teacher] 01 August 2020
Thanks for great service! 😊
Rented 6x12 cargo trailer. Everything g went smoothly. Staff friendly and helpful.
Need your staff to be more helpful and professional
Do something about the cost. Most especially on the gas refill. Unfortunately on my own case, I mistakenly refill more than enough gas on the vehicle when I returned. I expect uhaul to credit me back on the excess gas.
Everything was great! Employees was very helpful!!
Nothing because you guys are the best rental company we've used uhaul for 22 years and y'all are the best ever
Clerk was very helpful with hook up
Don't do anything... John and his crew were very good. John is a great person to do business with
Friendly staff
Given free water in hot day can brings impact
This was by worse the most difficult move I've experienced. I was given misleading and inaccurate information from start to finish. I wouldn't recommend this service to ANYONE EVER !
it would be very convenient if locations closer to me had the equipment I need in their inventory so I wouldn't have to drive 30 minutes away.
Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.
Low customer service quality and long time services. Equipment is not in a good conditions. Worker who service me is discrimination for Asian people. Feel very bad and upset with this.
Head light switch fall inside panel , mileages meter need to calibrate vehicle run 12 miles and 2 1/2 gallon of fuel , that is Too much
It was great
Price gauges the customer by falsifying odometer readings and mile usage..... first and last time using this location services.....
Long wait. Only 1 guy working (had to handle paperwork inside and then run outside and get and set up equipment while the people in the long line inside waited). He did a good job— very professional, helpful and courteous —but needs some help!
Great job
Na
From manager to staff thanks for your excellent customer service.
I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi
The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy
Well please
Good service
2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken
While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.
Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.
Unprofessional, poor service
Good service and support to our needs.
Thank you for serving me good, I will always patronize u haul
na
Truly Professional Service
Great staff great customer service skills
No comment
Excellent
The manager has an very bad attitude
Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.
No comment
great
The only reason i moved my storage was the extreme heat in the unit.
Everything was fine
Nice to storage your furniture. Because is clean.i l just like it.
The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haul
Would use them in the future
I do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my veh
Parking of your car is secured
Easy and fast service was great
Everything was good, the facility is great
When my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonalds
The GM Mr. Moreno was very professional and helpful.
no comments.
My unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00
Drove my vehicle in. A year later had to tow it out and junk it. It was vandalized to that extent. I've rented spaces before but would never return or reccomend anyone to this facility
