Customer Reviews for U-Haul Moving & Storage of Alief Saigon

Rating:

3.0

The site only had one customer service person and the person in front of me was renting a storage locker which is a slower process versus picking up a reserved trailer. Otherwise is was satisfactory.

Rating:

2.0

The process is too slow and inefficient

Rating:

5.0

As good as usual

Rating:

5.0

Really nothing to improve, the reps were well trained and very professional

Rating:

5.0

Victor was extremely caring and helpful!

Rating:

5.0

AC on truck did not work.

Rating:

3.0

Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.

Rating:

5.0

The salesman was very nice and helpful! I think his name was Marcos

Rating:

5.0

Good consumer service and place is clean

Rating:

2.0

to double check the gas tank ,! because they charge me $9 extra for gas and I did put gas on it!!

Rating:

1.0

I reserved an 8' truck for 3pm mobile pickup. When I arrived the truck was stated as unavailable and I was that I had to go into the store to get a new reservation. I had to wait for an hour to get a cargo van when I should have been able to leave right away with what I initially reserved. Not sure what happened but do not expect timeliness or accuracy in your reservations.

Rating:

2.0

Marcos was the gentleman working when I came. I ordered my truck the day before for mobile pick up. I'll never understand why the keys aren't just put in the lockbox so I don't have to go in to retrieve key. Especially at this location where it seems there is never anyone inside every time I go. BUT this time. I did my check in, got out the car and the guy at the return station looked dead at me. He looked at me again as I walked in store thinking he was just someone returning their truck online and taking the pictures and stuff. He proceeds to clean the truck, the entire thing while I'm waiting, goes and parks it and then I realized he's the employee that's non existent in the store while a customer is waiting. He walks in and says “sorry bout that wait man”. No you're not. You saw me here waiting but proceeded to clean out an entire truck with me watching you and you never even acknowledged my presence and left me in the store by myself for over 5 minutes. HORRIBLE CUSTOMER SERVICE. Marcos should just be a porter and that's it because he obviously lacks the meaning of customer service.

Rating:

5.0

No comment everything was ok

Rating:

4.0

I'm very Please

Rating:

5.0

The staff and the manager especially was very courteous and well-trained thanks

Rating:

1.0

Customer service is very slow rude to customers and can't maintain crowds I will never use this location again

Rating:

5.0

Employees were very knowledgeable and attentive.

Rating:

5.0

Store manager is awesome, she is perfect!

Rating:

3.0

I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.

Rating:

3.0

Could not find a dolly anywhere! No where on the southwest side of Houston called the 1 800 number that gentleman on the phone couldnt find one either! So that was a bomber!

Rating:

5.0

They are so accommodating! I rent the box trucks every week and they are so kind. Will keep using, thanks for the great experience!

Rating:

5.0

the gas tank was less than half tank when i took off..i brought it back at the same level but was charge 11 gals extra....need a credit back on that

Rating:

5.0

Keep up good wk

Rating:

5.0

Great service at this location everything was broken down well. Thank you team.

Rating:

5.0

Excellent experience. I had rented a trailer that was too short for the things I was hauling. The manager promptly and easily exchanged for the next size trailer.

Rating:

5.0

They are so friendly here! I had the uhaul for 5 weeks and they were gracious. Thank you!!

Rating:

4.0

Will need more help at the counter, one person operation. Long line. Long wait.

Rating:

1.0

I need my refund. Waited too long still they didn't refund the $39 dollar.

Rating:

1.0

The lady was very Rude!!!!!!!

Rating:

1.0

They charged me twice 346 dollars twice and the other u haul on south west free way charged me 27 dollars twice I just don't understand why they would do that...ripping off the customer I am really dissapointed

Rating:

3.0

Maintenance under the hood would be keen. Truck wasn't as safe to drive due to cracked driver's side mirror, brakes needs replacing ASAP and there's something wrong under the hood..what I dnt know but the drive of this vehicle was off.

Rating:

4.0

We had made a reservation close to our house, 24 hours out had to move to this location 40 minute drive from our house so lost 1.5 hours of our 8 hour rental driving across town twice. Trailer leaked, it was raining. Staff were very competent and helpful but equipment and drive a bummer

Rating:

3.0

U overcharged me

Rating:

5.0

Nothing

Rating:

5.0

In all areas you're good, just keep it moving. Your services is 100%.

Rating:

3.0

My original reservation was cancelled at the location I chose and no one from this company decided it was a good idea to tell me they cancelled it for no reason, so I had to drive 30 miles away to get a truck. This location had no dolly's that I ordered with my original reservation. Next time I move I will not be choosing u-haul.

Rating:

1.0

I checked the trailer in, the guy said I was good to go. 2 days later I get a call asking where the trailer is. I told them and said don't even think about charging me. Later that day I saw they had charged my card $30. I called, explained and they called the 11334 Bellaire location. After being on hold for an extremely long time agent came back and said “their mistake”. Is that the way UHaul does business... before getting the clear, true facts, just charge the customer. Will never do business with UHaul again!

Rating:

1.0

They charged my debit card twice and took out $350. For a less than 20miles move. It's a horrible location

Rating:

5.0

Workers need to explain walkaround inspection procedures to customers. We don't know about these things unless YOU tell us!

Rating:

5.0

It was amazing customer service

Rating:

5.0

Everything went smoothly

Rating:

3.0

Tires were soft

Rating:

2.0

Vehicle smelled of Febreze and cigarettes. Oil filter was loose and all engine oil leaked out after approx. 70 miles driving; luckily I noticed it when we stopped for coffee in Cleveland otherwise would have probably broken down on I-59. Service truck arrived very promptly, tightened up filter and replenished oil.

Rating:

2.0

I would recommend that Uhaul provide more staff to meet the needs of the customers. I had issues involving gaining access to my storage area after I paused my monthly fees. The Uhaul lock was on the storage unit and I called the staff at the office to have someone to come take the lock off of my storage unit. I waited for about 20-25 minutes at my storage unit for the staff to arrive but no one came while I waited at the storage unit. Another issue involving the rental truck that I leased for 1 day was giving me problems involving the ignition switch that would not turn on to start the truck so I returned the vehicle to Uhaul to get a replacement vehicle which Uhaul honored and the 2nd truck which was a newer vehicle worked perfectly afterwards. Also upon returning the vehicle at Uhaul that day at 6 p.m. I went again to the storage unit only to find again that no one removed the Uhaul lock off of my storage unit and again I asked the Uhaul staff to come out to my storage unit to remove the lock so that I could access my belongings. They never came to the storage unit during the nearly 30 minute wait. Hopefully these issues can be resolved so as not to have these inconvenience to occur.

Rating:

5.0

Everything was great

Rating:

5.0

Customer service was great picking up and returning. Thank you 😊

Rating:

4.0

Have more 6x12 trailers in the Houston area

Rating:

5.0

I supposed to pick up the UHAL at 7:15 at 11368 Westheimer Rd set B 77077, But they did not leave that key on the box for me to get the truck , so I have to drive far away to the one on Bellaire, and I'm very disappointed so much time lost and to make matters worst ,I have to dropped the UHAL Only on Bellaire, Location, again drive a long distance to return the truck while I was having one around the corner , very bad experience with the on on Westheimer Rd.

Rating:

5.0

I have recommended this location specifically. The staff is so helpful and always able to take care of our storage and truck rental needs!

Rating:

5.0

Everything was professional and clean

Rating:

5.0

Excellent service

Rating:

2.0

Customer service, communication with customer, staff training to better explain products and services to customers and not assume everyone knows how uhaul works. Better maintenance of your truck. The truck was not well maintained and it made the entire driving horrible.

Rating:

1.0

Worker was very rude.

Rating:

5.0

I saw a roach inside the storage

Rating:

5.0

Thanks for great service! 😊

Rating:

5.0

Everything was great! Employees was very helpful!!

Rating:

4.0

Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.

Rating:

5.0

From manager to staff thanks for your excellent customer service.

Rating:

5.0

I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi

Rating:

2.0

The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy

Rating:

5.0

Well please

Rating:

4.0

Good service

Rating:

1.0

2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken

Rating:

4.0

While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.

Rating:

5.0

Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.

Rating:

2.0

Unprofessional, poor service

Rating:

4.0

Good service and support to our needs.

Rating:

5.0

Thank you for serving me good, I will always patronize u haul

Rating:

3.0

na

Rating:

5.0

Truly Professional Service

Rating:

5.0

Great staff great customer service skills

Rating:

5.0

No comment

Rating:

5.0

Excellent

Rating:

1.0

The manager has an very bad attitude

Rating:

4.0

Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.

Rating:

5.0

No comment

Rating:

5.0

great

Rating:

4.0

The only reason i moved my storage was the extreme heat in the unit.

Rating:

5.0

Everything was fine

Rating:

5.0

Nice to storage your furniture. Because is clean.i l just like it.

Rating:

5.0

The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haul

Rating:

5.0

Would use them in the future

Rating:

1.0

I do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my veh

Rating:

4.0

Parking of your car is secured

Rating:

5.0

Easy and fast service was great

Rating:

4.0

Everything was good, the facility is great

Rating:

1.0

When my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonalds

Rating:

5.0

The GM Mr. Moreno was very professional and helpful.

Rating:

5.0

no comments.

Rating:

1.0

My unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00