Customer Reviews for U-Haul Moving & Storage of Alief Saigon

2,630 reviews

11334 Bellaire Blvd   Houston, TX 77072
(Between Boone & Kirkwood)

(281) 933-1860

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 933-1860

11334 Bellaire Blvd
Houston, TX 77072
(Between Boone & Kirkwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

There are nails and screws in the parking lot. A screw was in my tire then had to wait til the following morning to go to discount tires to get it repaired

Jessica M. 
Rating:
5.0

Great people, very helpful and efficient.

Andrea B. 
Rating:
2.0

The location I booked and not have a trailer at the time of rental. The second location I was sent, had a trailer but was for a rental 30 minutes later. My reservation was for 9 o'clock and the other trailer was for 930am. The third location opened at 11 AM. They finally found a location 30 minutes away where I was able to get the trailer. Dealing with U-Haul is always a terrible experience!

John N. 
Rating:
5.0

Customer did not leave a comment.

Delove M. 
Rating:
5.0

Customer did not leave a comment.

Kibia A. 
Rating:
5.0

Customer did not leave a comment.

Tri T.  |  First Impressions 
Rating:
5.0

No everything was good every helpfull with good attitude. Thanks enjoy my visit.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
3.0

Make sure the trucks are running well and also work on timeliness regarding your roadside assistance. Customers should not be waiting 4-5 hours for assurance

Priscilla L. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
4.0

They showed they cared and that's awesome because we came in pretty close to closing time and they still made sure we got what we came for. But it was a bit disorganized it took 4 people to assign us the trailer. However, still, very much appreciated thank you!

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Trang-Thu D. 
Rating:
4.0

The young lady that helped me was excellent - great customer service.

stephen P. 
Rating:
5.0

Customer did not leave a comment.

Eduardo S. 
Rating:
5.0

Customer did not leave a comment.

Travon W. 
Rating:
5.0

Make sure all equipment and scheduling is better!

Travon W. 
Rating:
1.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

forest S. 
Rating:
3.0

Customer did not leave a comment.

Mega M. 
Rating:
3.0

Trailer looked old and had rusting on connections. This location does have a lot of trucks so am usually sent here. A good washi g on inside between rentals would be good. The trailer wobbled terribly above 50 mph. They forgot to put electrical connection on trailer so we had no brake lights and had to stop at Tractor Supply to purchase one.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
1.0

Customer did not leave a comment.

farzana I. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
1.0

Customer did not leave a comment.

Emerald W.  |  Overall Experience 
Rating:
5.0

Justin and the staff was absolutely amazing as always!!!!

Ambree F. 
Rating:
4.0

Friendly and professional

Marcus C. 
Rating:
5.0

I had the worst experience with uhual and would like for someone to please call me to discuss.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
5.0

We got great service, communication and friendliness from the person that help us with the rental. He answered all of our questions.

Daniel A. 
Rating:
3.0

Customer did not leave a comment.

YAMIKA B. 
Rating:
5.0

Great customer service.

Ishmila W. 
Rating:
5.0

Everything went smooth. Good service. Great work!

Ishmila W. 
Rating:
4.0

Hi,6 pm is to early, with all traffic or people who have business..

Eduardo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Idris O. 
Rating:
1.0

Needs Friendly customer service. Employee Have attitude and Lack of Respect.

Frank N. 
Rating:
1.0

Worse service

bengi C. 
Rating:
5.0

Customer did not leave a comment.

Terrence S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jude A. 
Rating:
1.0

I reserved a trailer at another location. They informed me less than 24 in advance that they wouldn't have the trailer at the location I reserved because another renter had not returned it so they sent me to pick up a trailer at this location which was totally inconvenient for me. They should have picked up and brought it to the location where I made the reservation. Poorly run company!

Lisa W. 
Rating:
5.0

John goes above and beyond to make a great rental experience

mitchell b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
1.0

We were given a vehicle with no gas, in which we broke down in on a busy highway not even a minute away, causing me to be nearly 2 hours late for my scheduled movers. The trailer had claim stickers all over it, in which the cover of the tire flipped over on a busy interstate causing us to pull over once again on a highway to fix ourselves. The right side mirror was glued on so we were unable to utilize that mirror for the entire trip. When we called uhaul customer service on the side of the road I was prompted to call back because they were experiencing issues. Leading us to have to fix all of these issues we were given ourselves.

Lindsay C. 
Rating:
5.0

Courteous and accomodating agents.

Timothy B. 
Rating:
1.0

very bad service an awful experience

EVELYN E. 
Rating:
2.0

My complaint is not with the location, but with the return process. Since moving to an automated, app-based system, it requires less man-power but the oversight does not match. I reported my fuel level as accurately as I could, but it still triggered a fuel charge. I returned the truck with almost a gallon more gas! I reached out to customer service and still have gotten zero response. I'm very disappointed with the lack of customer service. If I had known, I would have insisted on in-person reporting and return instead of the app.

Anne B. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Nutn

Christie B. 
Rating:
5.0

Thank you they gave me a truck that had no issues on a long one way trip.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Dianna S. 
Rating:
3.0

No elevator in the building.

leslie o.  |  Overall Experience 
Rating:
5.0

Henry Mouton was super helpful and nice. Highly recommend!

Gabriel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oscar M. 
Rating:
4.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

More maintenance to your equipments

Naim Abi R. 
Rating:
5.0

The staff is very solid. The facility was clean and it was easy to move in. No complaints.

Daniel A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

we need more hours to enter our storages like 7 am to 9 pm because the the daily regular hours so traffic or better. 24 hours

Duc N.  |  First Impressions 
Rating:
5.0

👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

Juan F. 
Rating:
5.0

Need no improve, everything was excellent an on point thanks

diana B. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

Phuoc N. 
Rating:
1.0

Bad rep

Oluwole Y. 
Rating:
5.0

Customer did not leave a comment.

TODD E. 
Rating:
1.0

The man who received the truck back was very dishonest. He charged me around $70 per gas because according to him, I had left the truck with less gas than I had received it.. It was not true. When I see this immediately went back to that store and asked to review the level of gas in the thank. This guy reluctanty did that and accepted that He made a mistake, so the managet said, they will returned to me that amount $ charged with no reason... So lesson learned...Always stay there when you return your equipment to U_haul so you are aware of what they want to charge you $.. or better stay away from this location....

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

nothing I can think of

Celestine W. 
Rating:
3.0

I was sent to this location which was very far from my home. According to the website, it was close, but it was not

Gina C. 
Rating:
5.0

They are very kind

Simon A.  |  Overall Experience 
Rating:
1.0

Booked to return to a location 5 mins from us. When we picked up the truck we were told we had to drop it 20 mins across town in a not so great area. Worst experience ever.

Nicola W. 
Rating:
5.0

Good customer service

Michael T. 
Rating:
1.0

Employee hooked trailer to receiver on truck. Left the dealership within 4 blocks trailer came off of hitch on very busy street. Damaged bumper on my truck

Clifton W. 
Rating:
4.0

Customer did not leave a comment.

Carey G. 
Rating:
5.0

Great service

Fermin C. 
Rating:
5.0

Employees are good and knowledgeable.

RICHARD RAY A. 
Rating:
4.0

Computers were down and need more staff.

Trevell P. 
Rating:
5.0

Keep it up with more intuitive approach and dynamics.

Clifford U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

LAWANDA S. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
1.0

The lady who checked me out was super nice and helpful. That was the only good part of the experience. There was about an hour wait and more than one customer said they were there for the second day in a row because of the wait.

Cory H. 
Rating:
3.0

I got a auto transport, and asked them to help me with securing my vehicle. However, both of the straps came off after driving for less than an hour, and one of the straps was so badly knotted that it took over 20 minutes to get the strap out of the knot.

Yen H. 
Rating:
3.0

Female employee only helps customers that she can while sitting on her butt. My trailer was returned 4 days early, but she still charged me an extra day's fee. When confronted about this, she REFUSED to stop charges or refund charges even though the trailer was turned in 4 days early.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Alexya H. 
Rating:
4.0

Customer did not leave a comment.

BILL D. 
Rating:
5.0

Customer did not leave a comment.

darlene T. 
Rating:
4.0

The Tennessee license plate on this trailer was expired by 2 months! This lapse on the part of Uhaul could have resulted in me receiving a traffic violation! I mentioned this fact to the personnel on returning the trailer.

Stephen H. 
Rating:
5.0

Good service attendant

Prynce E. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

neslon H. 
Rating:
5.0

The gentleman that checked in the equipment was funny and personable. Allowed me to wait in the air conditioned sales building while I waited for my Uber and gave me a cold bottle of water. That was great customer service.

Derenda J. 
Rating:
5.0

Nothing at all

RONALD W. 
Rating:
1.0

Train employee better since they literally charge me $500 for a trip that was only $70. Reading the mileages wrong and not even contact me before they charge me the $551. Will not be coming back

Gerardo C. 
Rating:
5.0

You guys rock Thank you for a wonderful service and attention to detail. Everyone on the team does an excellent job! Since day one you all have received our non profit organization with a positive and respectful attitude Keep up the great work guys

jose R. 
Rating:
1.0

My car wasn't strapped in properly and I almost lost my car off the back. One strap was completely off and one strap was almost off. I'm a single female so Uhaul had to do it for me. I mine as well have guessed on my own. If it weren't for strangers my car would have been totaled and probably killed a lot of people. They have one job, if they can't do things properly then that's ridiculous!

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Rene S. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Relasson S. 
Rating:
4.0

Too much of wait to get equipment

HEDZELIT B. 
Rating:
5.0

Although customer service was very good and the staff went above and beyond the trucks needed to be serviced the first one that we were given had cut on the front tire, the second truck needed an oil change, and the third one the ac was out. They wanted to give us forth truck but we had a dead line and we needed to move but when we returned the truck the staff was still awesome and I have moved a few times and I alway come to the this location over all the one in my area just because the staff is just amazing group of individuals

kishstle D. 
Rating:
5.0

You are good to go

wale O. 
Rating:
5.0

Customer did not leave a comment.

trakisha R. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Derrick J. 
Rating:
4.0

Customer did not leave a comment.

Linh P. 
Rating:
5.0

Everything is good

Asaid A. 
Rating:
5.0

Thank you so much…,,

DILSON R. 
Rating:
3.0

Customer did not leave a comment.

Caitlyn J. 
Rating:
5.0

John, Victor and Gabriel were amazing and knowledgeable with answering all my concerns and questions. Customer service was over the top I give it from a scale from 1 to 10 a 10 plus. Being my first time renting a Uhaul for our church donation pick up it went smooth . Definitely coming back and taking my business here and refer it to everyone. Thanks guys

jose R. 
Rating:
4.0

Overall good service

curtis T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward W.  |  Overall Experience 
Rating:
5.0

Rodney was not only professional, but I personally observed him assisting customers buying propane, helping with truck and storage rentals, and being cordial and nice to his coworkers. As far as my interactions on property, he was completely awesome and took care of everything in a timely and concise manner. The other gentleman wearing a US Army hat with the gray beard was very informative and was great as well. Just in passing, we briefly talked about apartments in the area and places to visit. All in all, this location gave outstanding customer service, was conveniently open on Sunday afternoon, and was very clean and exceeded any expectations that I arrived with. Thank you to the entire Alief Saigon staff.

Michael P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sherri N.  |  Overall Experience 
Rating:
5.0

If I need another storage in a future I’ll choose uhaul again

Sergio C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS S.  |  Overall Experience 
Rating:
4.0

Fair priced

GALEN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIARA F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lynetta M.  |  First Impressions 
Rating:
5.0

The manager help me out took his time even tho they was super busy he made sure to show me the storage to make sure it was what I wanted got me in and out very fast with my uhaul and storage unit glad I came to this place

Bernard B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEILA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELIA H.  |  First Impressions 
Rating:
5.0

When I arrived there was a very long line and only two individuals working. They swiftly moved to get each customer served and when I got to the counter they were kind and pleasant. Ready to serve. Going above and beyond despite there staffing at the moment. Great job guys!

Quanice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYNA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOSEPH W.  |  First Impressions 
Rating:
1.0

I would never use this storage again rats ate threw all my boxes damaged my living room set and 3 bedroom sets I had to trash everything my storage was a total mess when I went inside even it was big bugs all over my boxes I couldn’t bring any off the things in my house as my movers was loading the uhaul they had to shake boxes off and even seen a big rat run up wall the whole the place is a total waste of my money I could of used another storage 1801 unit d needs to be rebuilt

Stacey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAN D.  |  Overall Experience 
Rating:
5.0

The staff were friendly, helpful and went beyond their call of duty to make you comfortable. Thanks to all from Manager down. Will see you soon.

JENEBA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zelora O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

duina r.  |  Overall Experience 
Rating:
5.0

Great people that work there helped us out from the start and from the end thank you!

Raymond R.  |  Overall Experience 
Rating:
5.0

The guy who help was awesome and the customer service was great

CHRISTOPHER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audrey t.  |  Overall Experience 
Rating:
5.0

Knowledgeable and Professional

steven m.  |  Overall Experience 
Rating:
3.0

The time I went to pay for a extra month the there then was not as friendly as the ones was at first you had an all Black crew which was very friendly and they work very nice together and they kept us feeling comfortable the whole time that we was there I changed my mind on storage no problem they took good care of us

BILLY S.  |  Overall Experience 
Rating:
5.0

Employee are very friendly and always stay with a smile

RAYNA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey j.  |  First Impressions 
Rating:
4.0

With the exception of a dripping leak which damage some of my property everything was perfect I would do business there again just not in the same type of unit

Robert S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zelora O.  |  First Impressions 
Rating:
5.0

I like having the access card to open the gate, so I don't have to remember a code.

Tina B.  |  Overall Experience 
Rating:
5.0

MUchas gracias por su ayuda de moverme de adentro del edificio a afuera en la calle.

Guillermo F C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Werner V.  |  First Impressions 
Rating:
5.0

Excellent customer service!

AMY T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

Very good service

Christhian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET H.  |  First Impressions 
Rating:
4.0

I’m a returning customer but the online rental is new. I love the convenience.

Elizabeth B.  |  Online Move In 
Rating:
5.0

The staff was great from manager to assistant manager. Plus the other employees.

EULA B.  |  First Impressions 
Rating:
5.0

We did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.

Margot G.  |  Online Move In 
Rating:
5.0

I had reserved a room Online in the second floor NOT knowing there are NO elevators in that facilitie which you should be clear about that, but the general manager was able to switched me to a bottom floor( had to pay more of course) with no problems.

osmar v.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brandon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armando V.  |  Overall Experience 
Rating:
5.0

I do wish I had access to my storage after 7 pm

MACK T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johana O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAHMAN A.  |  Overall Experience 
Rating:
5.0

N/A

Carol H.  |  Overall Experience 
Rating:
3.0

Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.

curtis T.  |  First Impressions 
Rating:
5.0

Good consumer service and place is clean

Alimatu G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie A.  |  Overall Experience 
Rating:
5.0

No comment everything was ok

John S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kristen W.  |  Overall Experience 
Rating:
4.0

I'm very Please

Jason C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morris A.  |  Overall Experience 
Rating:
5.0

The staff and the manager especially was very courteous and well-trained thanks

Bobby L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tung n.  |  Overall Experience 
Rating:
5.0

Store manager is awesome, she is perfect!

JASMINE M.  |  Overall Experience 
Rating:
3.0

I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.

Richard E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharone S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alonzo f.  |  Overall Experience 
Rating:
5.0

I saw a roach inside the storage

Sergio C.  |  First Impressions 
Rating:
5.0

Thanks for great service! 😊

valorie r.  |  Overall Experience 
Rating:
5.0

Everything was great! Employees was very helpful!!

lucrecia b.  |  First Impressions 
Rating:
4.0

Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Worris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanasia R.  |  Overall Experience 
Rating:
5.0

From manager to staff thanks for your excellent customer service.

Worris W.  |  First Impressions 
Rating:
5.0

I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi

Eunice A.  |  First Impressions 
Rating:
2.0

The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy

Lashaya L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KISHA T.  |  Overall Experience 
Rating:
5.0

Well please

Jason C.  |  Overall Experience 
Rating:
4.0

Good service

Elexia F.  |  Overall Experience 
Rating:
1.0

2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken

Candice B.  |  Overall Experience 
Rating:
4.0

While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.

TJ M.  |  Overall Experience 
Rating:
5.0

Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.

Brittany S.  |  Overall Experience 
Rating:
2.0

Unprofessional, poor service

Willie S.  |  First Impressions 
Rating:
4.0

Good service and support to our needs.

Silvia o.  |  Overall Experience 
Rating:
5.0

Thank you for serving me good, I will always patronize u haul

Helen A.  |  Overall Experience 
Rating:
3.0

na

OLIVIA P.  |  Overall Experience 
Rating:
5.0

Truly Professional Service

steven m.