Customer Reviews for U-Haul Moving & Storage of Alief Saigon

Rating:

1.0

Bad rep

Rating:

1.0

The man who received the truck back was very dishonest. He charged me around $70 per gas because according to him, I had left the truck with less gas than I had received it.. It was not true. When I see this immediately went back to that store and asked to review the level of gas in the thank. This guy reluctanty did that and accepted that He made a mistake, so the managet said, they will returned to me that amount $ charged with no reason... So lesson learned...Always stay there when you return your equipment to U_haul so you are aware of what they want to charge you $.. or better stay away from this location....

Rating:

5.0

nothing I can think of

Rating:

3.0

I was sent to this location which was very far from my home. According to the website, it was close, but it was not

Rating:

5.0

They are very kind

Rating:

1.0

Booked to return to a location 5 mins from us. When we picked up the truck we were told we had to drop it 20 mins across town in a not so great area. Worst experience ever.

Rating:

5.0

Good customer service

Rating:

1.0

Employee hooked trailer to receiver on truck. Left the dealership within 4 blocks trailer came off of hitch on very busy street. Damaged bumper on my truck

Rating:

5.0

Great service

Rating:

5.0

Employees are good and knowledgeable.

Rating:

4.0

Computers were down and need more staff.

Rating:

5.0

Keep it up with more intuitive approach and dynamics.

Rating:

1.0

The lady who checked me out was super nice and helpful. That was the only good part of the experience. There was about an hour wait and more than one customer said they were there for the second day in a row because of the wait.

Rating:

3.0

I got a auto transport, and asked them to help me with securing my vehicle. However, both of the straps came off after driving for less than an hour, and one of the straps was so badly knotted that it took over 20 minutes to get the strap out of the knot.

Rating:

3.0

Female employee only helps customers that she can while sitting on her butt. My trailer was returned 4 days early, but she still charged me an extra day's fee. When confronted about this, she REFUSED to stop charges or refund charges even though the trailer was turned in 4 days early.

Rating:

4.0

The Tennessee license plate on this trailer was expired by 2 months! This lapse on the part of Uhaul could have resulted in me receiving a traffic violation! I mentioned this fact to the personnel on returning the trailer.

Rating:

5.0

Good service attendant

Rating:

5.0

The gentleman that checked in the equipment was funny and personable. Allowed me to wait in the air conditioned sales building while I waited for my Uber and gave me a cold bottle of water. That was great customer service.

Rating:

5.0

Nothing at all

Rating:

1.0

Train employee better since they literally charge me $500 for a trip that was only $70. Reading the mileages wrong and not even contact me before they charge me the $551. Will not be coming back

Rating:

5.0

You guys rock Thank you for a wonderful service and attention to detail. Everyone on the team does an excellent job! Since day one you all have received our non profit organization with a positive and respectful attitude Keep up the great work guys

Rating:

1.0

My car wasn't strapped in properly and I almost lost my car off the back. One strap was completely off and one strap was almost off. I'm a single female so Uhaul had to do it for me. I mine as well have guessed on my own. If it weren't for strangers my car would have been totaled and probably killed a lot of people. They have one job, if they can't do things properly then that's ridiculous!

Rating:

4.0

Too much of wait to get equipment

Rating:

5.0

Although customer service was very good and the staff went above and beyond the trucks needed to be serviced the first one that we were given had cut on the front tire, the second truck needed an oil change, and the third one the ac was out. They wanted to give us forth truck but we had a dead line and we needed to move but when we returned the truck the staff was still awesome and I have moved a few times and I alway come to the this location over all the one in my area just because the staff is just amazing group of individuals

Rating:

5.0

You are good to go

Rating:

5.0

Everything is good

Rating:

5.0

Thank you so much…,,

Rating:

5.0

John, Victor and Gabriel were amazing and knowledgeable with answering all my concerns and questions. Customer service was over the top I give it from a scale from 1 to 10 a 10 plus. Being my first time renting a Uhaul for our church donation pick up it went smooth . Definitely coming back and taking my business here and refer it to everyone. Thanks guys

Rating:

1.0

This location messed up many things with my order. they put the wrong equipment information in to the contract which caused a lot of problems when i went to return the equipment. they also tried to give me broken equipment which means they aren't inspecting the equipment themselves. I will not be using uhaul again in the future because of how terrible my moving experience was with them.

Rating:

5.0

Thanks

Rating:

1.0

This is the 3rd sent my wrong billing.

Rating:

1.0

I have used U-haul in the past and was always very satisfied with the equipment and the service. This was the first time I used the after hours service and i was totally lied to, first the attendant said I would not be charged for after hours if I used my cell phone to log the truck back in but I could not get the app to work and was charged $20. Furthermore the receipt stated that they had to add 3 gallons of gas for $16.50 that was not true either because I refueled at the gas station across the street from this location and returned the truck with the same amount of gas. I feel that I was price gouged. U-haul will be my last choice if I ever need a truck rental again.

Rating:

4.0

Offer trucks with diesel engines

Rating:

4.0

Overall good service

Rating:

5.0

Rodney was not only professional, but I personally observed him assisting customers buying propane, helping with truck and storage rentals, and being cordial and nice to his coworkers. As far as my interactions on property, he was completely awesome and took care of everything in a timely and concise manner. The other gentleman wearing a US Army hat with the gray beard was very informative and was great as well. Just in passing, we briefly talked about apartments in the area and places to visit. All in all, this location gave outstanding customer service, was conveniently open on Sunday afternoon, and was very clean and exceeded any expectations that I arrived with. Thank you to the entire Alief Saigon staff.

Rating:

5.0

Rodney deserves special attention for how he helped me throughout my drop off process. I changed locations in order to receive a free month of storage rental space, so the Alief Saigon property was where I ended up. Rodney took special care selecting a great unit, explained my contracts, and took me and my friends to the actual unit to look over. At the end, he even checked in my truck for final inspection. I would definitely say that because of him, all of my future rentals will come through Alief Saigon Uhaul.

Rating:

5.0

Excellent and professional service every thing done in a timely manner no wait time.

Rating:

5.0

Good service and friendly

Rating:

5.0

Everything was perfect. This is my favorite U-Haul stop I run from them all the time

Rating:

4.0

The young lady that checked us inn was very polite friendly for 7ish in the morning Quickly attended us arrival The check in and correctly because she found reservations knew who I was checked in the trailer and sent us on our way..

Rating:

1.0

Poor customer service and over charging.

Rating:

5.0

If I need another storage in a future I’ll choose uhaul again

Rating:

5.0

Manager he very good people

Rating:

4.0

Fair priced

Rating:

5.0

Good

Rating:

5.0

Night drop off because the system would not let you share your location so that you can drop your truck.

Rating:

5.0

Good selection of rental van and trucks. Rental price is reasonable.

Rating:

5.0

Everything perfect

Rating:

3.0

Work more together i turn equipment with one person and he told me that he would send a email confirming the vehicles return . Never got it and I received a phone call about 2 hours later from another employee saying I haven't returned the vehicle . I immediately call back and get response sorry for the mistake .

Rating:

5.0

Great customer service and fast

Rating:

4.0

Great, helpful staff.

Rating:

5.0

The facility was well kept and clean. The staff was very helpful and got everything set up quickly for me. My only complaint has to do with the poor customer service provided by U-Haul (Amber) when it came to the refusal to transfer the equipment to a closer facility. She informed me that my request to transfer the equipment to the closer facility could not be accommodated, but the staff at the Bellaire facility and at the drop off location both said it could very well have been done. This has me considering using another company for my next move of my property.

Rating:

5.0

Great experience

Rating:

5.0

Excellent drop off return location everything went smooth

Rating:

3.0

The agent that completed my rental was personable but he made a mistake on my drop off location even though I told him that I was moving my daughter back to Austin and wouldn't be returning the truck to that location. I had to go through many clicks before I was able to get a location to return the truck to. I am still waiting for my refund of the trailer and insurance fees that I wasn't able to go pick up from their location on Bellaire.

Rating:

5.0

The manager help me out took his time even tho they was super busy he made sure to show me the storage to make sure it was what I wanted got me in and out very fast with my uhaul and storage unit glad I came to this place

Rating:

5.0

When I arrived there was a very long line and only two individuals working. They swiftly moved to get each customer served and when I got to the counter they were kind and pleasant. Ready to serve. Going above and beyond despite there staffing at the moment. Great job guys!

Rating:

1.0

I would never use this storage again rats ate threw all my boxes damaged my living room set and 3 bedroom sets I had to trash everything my storage was a total mess when I went inside even it was big bugs all over my boxes I couldn’t bring any off the things in my house as my movers was loading the uhaul they had to shake boxes off and even seen a big rat run up wall the whole the place is a total waste of my money I could of used another storage 1801 unit d needs to be rebuilt

Rating:

5.0

The staff were friendly, helpful and went beyond their call of duty to make you comfortable. Thanks to all from Manager down. Will see you soon.

Rating:

5.0

Great people that work there helped us out from the start and from the end thank you!

Rating:

5.0

The guy who help was awesome and the customer service was great

Rating:

5.0

Knowledgeable and Professional

Rating:

3.0

The time I went to pay for a extra month the there then was not as friendly as the ones was at first you had an all Black crew which was very friendly and they work very nice together and they kept us feeling comfortable the whole time that we was there I changed my mind on storage no problem they took good care of us

Rating:

5.0

Employee are very friendly and always stay with a smile

Rating:

4.0

With the exception of a dripping leak which damage some of my property everything was perfect I would do business there again just not in the same type of unit

Rating:

5.0

I like having the access card to open the gate, so I don't have to remember a code.

Rating:

5.0

MUchas gracias por su ayuda de moverme de adentro del edificio a afuera en la calle.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Very good service

Rating:

4.0

I’m a returning customer but the online rental is new. I love the convenience.

Rating:

5.0

The staff was great from manager to assistant manager. Plus the other employees.

Rating:

5.0

We did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.

Rating:

5.0

I had reserved a room Online in the second floor NOT knowing there are NO elevators in that facilitie which you should be clear about that, but the general manager was able to switched me to a bottom floor( had to pay more of course) with no problems.

Rating:

5.0

I do wish I had access to my storage after 7 pm

Rating:

5.0

N/A

Rating:

3.0

Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.

Rating:

5.0

Good consumer service and place is clean

Rating:

5.0

No comment everything was ok

Rating:

4.0

I'm very Please

Rating:

5.0

The staff and the manager especially was very courteous and well-trained thanks

Rating:

5.0

Store manager is awesome, she is perfect!

Rating:

3.0

I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.

Rating:

5.0

I saw a roach inside the storage

Rating:

5.0

Thanks for great service! 😊

Rating:

5.0

Everything was great! Employees was very helpful!!

Rating:

4.0

Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.

Rating:

5.0

From manager to staff thanks for your excellent customer service.

Rating:

5.0

I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi

Rating:

2.0

The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy

Rating:

5.0

Well please

Rating:

4.0

Good service

Rating:

1.0

2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken

Rating:

4.0

While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.

Rating:

5.0

Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.

Rating:

2.0

Unprofessional, poor service

Rating:

4.0

Good service and support to our needs.

Rating:

5.0

Thank you for serving me good, I will always patronize u haul

Rating:

3.0

na

Rating:

5.0

Truly Professional Service

Rating:

5.0

Great staff great customer service skills

Rating:

5.0

No comment

Rating:

5.0

Excellent

Rating:

1.0

The manager has an very bad attitude

Rating:

4.0

Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.

Rating:

5.0

No comment

Rating:

5.0

great

Rating:

4.0

The only reason i moved my storage was the extreme heat in the unit.

Rating:

5.0

Everything was fine

Rating: