Customer Reviews for U-Haul Moving & Storage of Alief Saigon

2,456 reviews

11334 Bellaire Blvd   Houston, TX 77072
(Between Boone & Kirkwood)

(281) 933-1860

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 933-1860

11334 Bellaire Blvd
Houston, TX 77072
(Between Boone & Kirkwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JOSE G. 
Rating:
1.0

Better trucks with no problems

SANDRA M. 
Rating:
5.0

The location is excellent in everything.

HENRY A. 
Rating:
5.0

service tech were knowledgeable, efficient and friendly stay consistent as you are.

Mildred H. 
Rating:
5.0

Customer did not leave a comment.

TREVOR W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Recommend them to caboose hobby hub in humble Texas!

Crystal K. 
Rating:
5.0

Customer did not leave a comment.

IDA Y. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

LEILA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

SHELIA H.  |  First Impressions 
Rating:
5.0

When I arrived there was a very long line and only two individuals working. They swiftly moved to get each customer served and when I got to the counter they were kind and pleasant. Ready to serve. Going above and beyond despite there staffing at the moment. Great job guys!

Quanice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy V D. 
Rating:
3.0

The sales associate was on the phone, and the customers waited for at least 10 minutes to get help.

Croshawnda W. 
Rating:
4.0

I had a good experience at this location

TERENCE P. 
Rating:
3.0

Customer did not leave a comment.

DARKO C. 
Rating:
5.0

Customer did not leave a comment.

ALONTRE B. 
Rating:
5.0

Customer did not leave a comment.

RAYNA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOSEPH W.  |  First Impressions 
Rating:
3.0

I have my own experience working as csr in a uhaul dealership. I always try to keep the trailers wiring in a good shape OR put them out of service. Why don't you ! The return / receiving was good.

MOHAMED A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Beautiful service

JIMMY T. 
Rating:
1.0

It was dishonest the price promoted to what you actually pay for never again will I use a uhual

MARIA A. 
Rating:
5.0

The staff was helpful, very knowledgeable and accommodating. Rodney in particular was extremely helpful in my time of need while moving. He was respectful and helpful.

JASON C. 
Rating:
4.0

Customer did not leave a comment.

joycelyn T. 
Rating:
5.0

Customer did not leave a comment.

SIDIK I. 
Rating:
5.0

NC

WAYNE J. 
Rating:
5.0

The young helped me well, keep up the good work. ( girl power). Thx you, Happy Holidays

JACQULYN S. 
Rating:
3.0

Trailer for dirty, staff was not accommodating. Tried to charge me too much then didn't want to give me my money back had to ask for manager

CHRISTIE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Management and staff are very helpful . These folks really go out there way to serve . Great location . Great customer service .

JOAQUIN L. 
Rating:
1.0

I would never use this storage again rats ate threw all my boxes damaged my living room set and 3 bedroom sets I had to trash everything my storage was a total mess when I went inside even it was big bugs all over my boxes I couldn’t bring any off the things in my house as my movers was loading the uhaul they had to shake boxes off and even seen a big rat run up wall the whole the place is a total waste of my money I could of used another storage 1801 unit d needs to be rebuilt

Stacey G.  |  Overall Experience 
Rating:
5.0

I need a copy of receipt, please send it to me. vutuanhong@att.net. Thank you

TUAN V. 
Rating:
5.0

Quick service on pickup. Quick service on return. Can't think of anything to improve on.

BRUCE W. 
Rating:
2.0

I rent a truck before i finished moving they wanted it back,,you cant rent to help you move for 24 hrs .. The lady at the counter said just call and add days i did call the guy start harrassing me saying i must return it ,,bad experience for me that day i had a truck full of things and he want me to return it immediately ,, how?? bad experince.

Lina M. 
Rating:
5.0

Customer did not leave a comment.

ULISES P. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

The staff were friendly, helpful and went beyond their call of duty to make you comfortable. Thanks to all from Manager down. Will see you soon.

JENEBA T.  |  Overall Experience 
Rating:
4.0

My experience was excellent. Excellent customer services. Was services well my reservation was accurate and processing was successful. Keep up the good work.

REBECCA R. 
Rating:
5.0

The gentleman that assisted me when l picked up the truck was very professional and helpful..

LADIPO D. 
Rating:
4.0

More accurate location of the truck

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

Lan D. 
Rating:
5.0

All customer service employees were excellent and willing to help unlike the store on Beltway 8 who didn't wanna help book a reservation they sent me to the Bellaire store and everyone there was prompt and willing to help me find the trailer best for my needs even the guy who helped me made sure the trailer was hooked up correctly

BILLY M. 
Rating:
5.0

Customer did not leave a comment.

caroling L. 
Rating:
4.0

Customer did not leave a comment.

Zelora O.  |  Overall Experience 
Rating:
4.0

Continue to provide helpful services.

Geraldine H. 
Rating:
5.0

Very polite and helpful staff.

MALISIA A. 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD E. 
Rating:
5.0

Customer did not leave a comment.

DIEN T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Evething excellent

DIEN N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The gentleman that worked yesterday 11/15 and today 11/16 was very helpful.

TARA B. 
Rating:
5.0

Customer did not leave a comment.

FEDERICO A. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL R. 
Rating:
4.0

Customer did not leave a comment.

Nhat N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD RAY A. 
Rating:
5.0

Customer did not leave a comment.

duina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J. 
Rating:
2.0

Customer did not leave a comment.

Jaynoid B. 
Rating:
5.0

Customer did not leave a comment.

Diego O. 
Rating:
3.0

I was given a trailer that had major safety issues. Equipment needs to be checked prior to rental

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

DIEGO O. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

The staff was exceptional and polite. Thank you

DEMETRIA D. 
Rating:
5.0

Customer did not leave a comment.

AHMAD R. 
Rating:
5.0

Customer did not leave a comment.

CHUCKIE L. 
Rating:
5.0

Quick drop off

BRANDIN H. 
Rating:
5.0

Excellent visit and friendly staff!

ALEXANDER O. 
Rating:
2.0

The associate(Heavy set Older Caucasian Man) that assisted me...... I had handed him my ID but he threw it back to me once he was finished with it At first I thought it was accidental but when I reached for the key, for the truck, he dropped it on the counter. He is not very personable and I hope I never have the opportunity for him to serve me again. I've used this branch before but I have never encountered him or have been treated like this so I would still recommend this branch based on my experiences in the past.

SIOBHON D. 
Rating:
5.0

Manager Rodney there was excellent and genuine.

CHRISTINE N. 
Rating:
5.0

Customer did not leave a comment.

Danielle T. 
Rating:
3.0

I was sent to this location from a different one since they didnt have the equipment i needed and claimed this one had so. They used a Upsell tactic on me by claiming that this location did not allow to pull trailers with ramps on their pick up trucks to “take care of the trucks and keep them in good shape” so i had no other choice to upgrade to a bigger moving truck which was way more expensive and didnt have the adequate ramps for what i need it the uhaul in the first place .

OSCAR N. 
Rating:
5.0

Great people that work there helped us out from the start and from the end thank you!

Raymond R.  |  Overall Experience 
Rating:
1.0

treat your customer like a human, i don't owe you money....

MICHAEL C. 
Rating:
5.0

The guy who help was awesome and the customer service was great

CHRISTOPHER H.  |  First Impressions 
Rating:
5.0

The boys that helped me were great, their advice was irreplaceable and SAVED me money. If you want to improve, ask them who to hire and fire and then obey. They got the service part of customer service down pat. Thank you guys, again. -Dr. Kyrian Onwe, MD

KYRIAN O. 
Rating:
1.0

Please make sure to give advanced notice that the trailer is not going to be available at the scheduled location. I had originally scheduled to pick up my trailer at the Katy freeway location, but I received a call 1 hour before my scheduled pickup time saying the trailer was not available. They directed me here, and the main road to the store was blocked off by HPD for a parade! Would have been nice to know beforehand!! Please do better next time.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Sheila N. 
Rating:
3.0

Customer did not leave a comment.

Maurice S. 
Rating:
5.0

Customer did not leave a comment.

DUONG D. 
Rating:
5.0

nothing

don M. 
Rating:
5.0

The service at this location was great, I highly recommend doing business here

IRENE R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

ANUBHAV K. 
Rating:
4.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Excellent service by ALL personnel, and would highly recommend this location, and Uhaul rentals.

Benjamin G. 
Rating:
2.0

Have dollies and make half a tank of gas a requirement.

SHIRLEY J. 
Rating:
3.0

The price changed 3 times. I don't understand where the extra charges are from but I refuse to pay ad much as I'm being charged

ALI B. 
Rating:
5.0

Excellent service!

Michael H. 
Rating:
5.0

Improve cash register.... the carder didn't accept my car and took forever to check out....

VERONICA F. 
Rating:
5.0

Customer service was fantastic. The men were super helpful and he even fixed where my light connection wasn't in the right place. Super clean. The young lady answering the phone when I made my reservation was not too helpful and didn't listen. She had it completely wrong. She needs to listen to what people are saying and get things right.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Nhat N. 
Rating:
5.0

Friendly service manager and technician.

edward W. 
Rating:
5.0

Customer did not leave a comment.

IMAD C. 
Rating:
1.0

Close this place down.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Employee are very friendly and always stay with a smile

RAYNA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA F. 
Rating:
5.0

Customer did not leave a comment.

Tracey J. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
5.0

Need to recognize Alex and Ron for exceptional customer service. These two gents are the reason I will continue to do business at this location. Please contact me to confirm these two are recognized. Thank you!

FERNANDO P. 
Rating:
5.0

Keep it up

IYIOLA O. 
Rating:
5.0

Customer did not leave a comment.

FABIO T. 
Rating:
5.0

Customer did not leave a comment.

NANCY C. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

JENEBA T. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
4.0

Customer did not leave a comment.

Zelora O.  |  First Impressions 
Rating:
5.0

MUchas gracias por su ayuda de moverme de adentro del edificio a afuera en la calle.

Guillermo C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Werner V.  |  First Impressions 
Rating:
5.0

Excellent customer service!

AMY T.  |  First Impressions 
Rating:
5.0

Very good service

Christhian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET H.  |  First Impressions 
Rating:
4.0

I’m a returning customer but the online rental is new. I love the convenience.

Elizabeth B.  |  Online Move In 
Rating:
5.0

The staff was great from manager to assistant manager. Plus the other employees.

EULA B.  |  First Impressions 
Rating:
5.0

We did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.

Margot G.  |  Online Move In 
Rating:
5.0

I do wish I had access to my storage after 7 pm

MACK T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johana O.  |  First Impressions 
Rating:
3.0

Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.

CURTIS LEE T.  |  First Impressions 
Rating:
5.0

Good consumer service and place is clean

Alimatu G.  |  First Impressions 
Rating:
5.0

I saw a roach inside the storage

Sergio C.  |  First Impressions 
Rating:
5.0

Everything was great! Employees was very helpful!!

lucrecia b.  |  First Impressions 
Rating:
5.0

No comment

Peter O.  |  First Impressions 
No reviews have been submitted for this location.

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