Customer Reviews for U-Haul Moving & Storage of Allegheny West

1946 reviews

2801 W Hunting Park Ave   Philadelphia, PA 19129
(Old Tastykake Factory)

(267) 687-0177

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(267) 687-0177

2801 W Hunting Park Ave
Philadelphia, PA 19129
(Old Tastykake Factory)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Uhaul itself cancelled my reservation and the General Manager was MIA for about 1hour with 8 customers in the building. I had to go and get the young lady who was cleaning the trucks and she thought he was inside handling the customers needs. NOPE. She came in the building and started to handle us in a great professional way. She's isn't miss beat. That was the best part of my experience. She made it work for me. Got me another truck different size but still met my needs. General Manager gets 4 👎down.

TELETHA A. 
Rating:
5.0

This was another outstanding UHAUL experience. Pickup was easy and fast, the trailer I rented was easy to tow and everything worked as it should. Lastly, the drop-off was fast and easy. This is the BEST Uhaul place in my area (2801 Hunting Park Phila, PA 19129) because they have such a variety of things to rent I have rented from them at least twenty times and will continue to do so and to recommend them to friends. Thank you - Jeff

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

TASSEY T. 
Rating:
5.0

Customer did not leave a comment.

VONCEL H. 
Rating:
5.0

Customer did not leave a comment.

MELVIN L. 
Rating:
3.0

The staff was extremely friendly and helpful. However, when I contacted the General Manager, Brandon Donovan he was EXTREMELY rude and disrespectful. The store experienced a flood and I didn’t know the facility was still open. I contacted the 1800 number and then the manager specifically for this information after I had not heard back two days later. I explained that the streets surrounding were blocked off and he called me a liar. I told him “instead of calling me a liar why not explain to me how to get there.” When I began naming the entry points that were all blocked off, he said he refused to help me and he hung up the phone unnecessarily. I had to contact his supervisor for an answer to a very simple question. On move out day, one of the seats in the truck ripped my pants, I spoke to a staff member who was extremely helpful and gave me the number to file a claim. The staff member said I could speak to the GM about it but I didn’t even feel comfortable doing so after our first encounter. This certainly changed the way I look at Uhaul and I highly doubt that I’ll be using them anytime soon.

Brianna S.  |  Overall Experience 
Rating:
3.0

Had a few issues had to get the gm to the problems

Mari A. 
Rating:
5.0

This was by far the best uhaul experience i've ever had. Clean store, great vehicle, and tremendous customer service. The employee who helped me with my rental, Yanni, was prompt, polite, and personable. The only negative thing I can say is that I wasn't able to thank Brandon Donovan (store manager) for the phenomenal experience. You can tell a lot about someones character based on how they run their store, and from everything I saw and experienced, it is clear to me that Brandon is a class act. I would drive 3x the distance to go to Brandon's uhaul over the other uhaul stores i've been too, because the service was that much better. Keep up the great work.

NATHAN R. 
Rating:
3.0

Customer did not leave a comment.

RAMONA S. 
Rating:
4.0

Service was fast and efficient. All staff was friendly and knowledgeable... Only minor complaint was vehicle smelled a little like cigarettes

CHRISTOPHER L. 
Rating:
3.0

This location was fine the truck that was given to me was horrible !! The only reason I had to keep driving it was because I had a crew of people helping me move that could not wait. The truck had an engine light on for one. Then when I pressed the break it sounded like I was revving up the engine. It was scary to say the least! I don't even believe I should of paid for that.

VANIA H. 
Rating:
5.0

Continue with your excellent service. Your the best.

ELLIS S. 
Rating:
5.0

I did not get the size truck i reserved so that was not good. I got a smaller size so i had to do 2 trips to move which was inconvenient since i found out the day before hand.

Sarah G. 
Rating:
5.0

There was a road closed near the uhaul place and the only way around was 2 blocks away and that area was a little shady but the actual uhaul place was great and the staff was amazing!!!!

Kimberly F. 
Rating:
1.0

I think you need to hire more experienced drivers. Upon delivery and pick up both individuals could not put the uhaul in spot or get it out and we had to assit in directing them and when they picked up today Could not get it out and my husband who is recovering from a recent heart attack had to assit in pushing after close to 30 min of her trying to get it out and calling someone for assistance I think that more practice not just in car but with actual uhaul container in residential areas is needed so they can practice how to move wheel and get in and out of spots granted it wont fix everything but i think it would greatly assist as you can clearly see they had no clue which way to turn wheel etc

Chante N. 
Rating:
5.0

Customer did not leave a comment.

ANDY P. 
Rating:
5.0

Great job . Keep up the good work

Thomas F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
5.0

I haven't rented from here in months so not sure why I'm receiving this now

Melissa O. 
Rating:
1.0

Nobody knows where to go because the main entrance is blocked off and theres wooden signs with spray paint pointing you where to go. And this is after you have to drive onto the sidewalk to go around a road block.

Russell L. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
3.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

SIANI E. 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
1.0

Customer did not leave a comment.

Kenya D.  |  Overall Experience 
Rating:
1.0

I told you I was moving out of the facility and you still go into my account and take my money...

anthony h.  |  Overall Experience 
Rating:
3.0

Reopen the original drive way asap.

LYNN J. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

The service after the water main break the service never changed.

carl w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
3.0

Our reserved unit was opened to find someone's belongings in it. We had to get a larger unit since there none left of the size we reserved. This was happening while I had hired help there to unload my truck into the unit. I have called the general manager's cell phone twice to request a temporary reduced rate for the unit we took to make it comparable to the unit I had reserved. He has not returned my call. The staff at the desk were friendly, but had to handle many customers and were not able to address my request. The facility itself is nice and clean. Eventually, I hope I can provide a stronger endorsement.

Dan C.  |  First Impressions 
Rating:
3.0

I have use this location several times and this pass weekend my experience was horrible. Thank to the general manager Brandon who has restored my faith in this location.

TRACY W. 
Rating:
5.0

Ty

WALTER G M. 
Rating:
5.0

Customer did not leave a comment.

Debbie C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jasmine H.  |  First Impressions 
Rating:
5.0

My experience with U-Haul was very pleasant the clerks were very friendly and professional everything was clean and we had a excellent moving experience I will recommend it to all my friends for the great service

regina N. 
Rating:
5.0

I have no comments. My experience was very professional. When I could not find my storage space, I called and was immediately taken care of.

MIRANDA G. 
Rating:
3.0

Customer did not leave a comment.

Kimberly W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly W.  |  First Impressions 
Rating:
5.0

Just keep doing what you guys do and I thank you guys for your service

ANTHONY J. 
Rating:
5.0

I am very pleased about the Philadelphia Allegheny West facility and the friendly and helpful staff members, who are also patient, hardworking, and attentive to every customer's needs. Yes, I would recommend this site to anyone, but leave some room for me, if I should ever need them again, lol!

valerie p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEREMY C. 
Rating:
4.0

Customer did not leave a comment.

Monique H.  |  Overall Experience 
Rating:
3.0

You should rent the trailer hitch, but instead, I was charged $450 to install.... I have no need for it.... You hit someone in the pocket , while they stress a move already....This is JUST WRONG.

john L. 
Rating:
1.0

U guys over charged me, 1360 dollars when my bill should have been 66 dollars and i haven't got a cal back or got my money back yet! This is not right and they need more workers to help out. 1 person can't do everything. This is the most horrible experience i ever had.

JAMARR A. 
Rating:
2.0

Why am I getting charged for something I didn't even rent in December, 2020?

SUHAS J. 
Rating:
4.0

There is no concern with the facility. However each time I have come to the location, it always appears understaffed. Wait times are long, and what should be a seamless process especially when you have a reservation takes an extended period of time.

Marcedes W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

QIANA H. 
Rating:
3.0

Customer did not leave a comment.

TAMARRA C. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
1.0

Poor Staff Cheating and Dishonesty Didn't had the truck I ordered and then tried to just abuse my need for a truck. Still waiting for $50 reservation fee Cleaning fee charged for a clean truck (without telling or communicating anything), the truck went out again within minutes (without cleaning!)

Mark R. 
Rating:
5.0

Very friendly and masked up

DOREEN B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

There is no improvement to be made. After being service in other uhaul installation except the location at 52nd Lancaster Ave. This location at Huntington Park is exceptional. They will continue to receive my business and the business of my friends and family.

GARRISON F. 
Rating:
5.0

Customer did not leave a comment.

Bruce B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARRISON F. 
Rating:
2.0

I went through three changes trying to get assigned to a unit. I was assigned then reassigned then assigned again. Then I was called 2 Days Later to reassign again and I was told to come in and told to move my stuff to another unit upon which I refuse to move everything because I felt it was the responsibility of whoever was managing to move it for me because they were not assigning effectively it was not my responsibility to come to move. This was a harrowing experience.

CYNTHIA M.  |  First Impressions 
Rating:
5.0

Truck was filled with small rubble, which was swept out by the agent. Otherwise, the rental went well and the agent was friendly and efficient.

Frederick T. 
Rating:
3.0

I had to return the truck by 8 am on a Sunday. They open at 9 am on Sundays, so I had to use the dropbox. I saw no staff to assist and had my son go online and complete the return.

LATIA D. 
Rating:
5.0

Customer did not leave a comment.

Derrick K. 
Rating:
5.0

We've used this location for storage facilities and also truck rentals over the years, and it's our favorite location across multiple states. The facilities are convenient, but the staff are really fantastic — super helpful and friendly and professional.

Ross M. 
Rating:
5.0

Customer did not leave a comment.

Angelis H. 
Rating:
4.0

Customer did not leave a comment.

jarael J. 
Rating:
2.0

Employees not really trained in how to use equipment

Jimmy O. 
Rating:
5.0

It was perfect

CHARLES L. 
Rating:
2.0

The person helping me had no idea what he was doing. He cost me an extra $100.00 trying to figure out what to do instead of asking for help. My movers charge. $124.00 an hour. It was horrible.

Kimberly W.  |  First Impressions 
Rating:
5.0

Excellent facility. Clean and well lit. Staff was friendly and very helpful. Highly recommend.

Darneta B.  |  Overall Experience 
Rating:
5.0

William at Allegheny West location was super helpful throughout the process. Showed my roommate and I how to check in and out properly and helped let us view the storage unit. Awesome job!

Elena R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZSANEEN E. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
1.0

My debit card was held and no one told me in advance so that would happen. Now I can't access my funds to pay my rent

ISAAC M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Fast & easy. The staff were hands on and friendly. Fast service

Migdalia D. 
Rating:
5.0

The service was excellent, much less than I thought it was going to be.

Jachelly P. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabegh V. 
Rating:
1.0

Improve customer service.. Address issues in a timely & professional manner. Honor reservations & pre-paid contracts. Increase staff to ensure customers receive efficient service.

JEAN L. 
Rating:
5.0

Customer did not leave a comment.

LAURICE H. 
Rating:
3.0

Oh my, where do I start. No one notify me by email or text that my reservation had been cancelled for that evening. When, arrived again the next morning the vehicle was not cleaned, the driver's mirror was cracked and the truck gas tank was on E. The truck should have been sparkling clean, filled up or least a half of tank.

DARNETTA A. 
Rating:
4.0

The truck was clean but was very foul smelling.

DIONNE D. 
Rating:
5.0

No comment. I was pleased with the service

Deborah M. 
Rating:
4.0

The only thing is there needs to be more carts.

Amanda S.  |  Overall Experience 
Rating:
5.0

The service agent Robb did an excellent job working inside and outside by himself. Even better service could have been provided by having another agent. Also I felt diminished as a customer, it appears that as long I was coming into that facility as a customer, I was valued. But as a regular person walking past the facility there was no concern for my well being. The sidewalks were not shoveled nor salted. I walked to that facility that morning. I was surprised that the sidewalk wasn't maintained but the area for the trucks to come in and out was maintained. So my thanks to Robb even though being by himself with three(3) customers at once, he held it down.

CLINTON H. 
Rating:
3.0

They forced me to return my rental truck to the same location even though I moved 25 miles away into a different county. This caused me to have to spend an extra $65 and I am very unhappy about that.

AMANDA S. 
Rating:
1.0

Truck in bad condition. Tank was almost on E.

TAJINNEA W. 
Rating:
5.0

Customer did not leave a comment.

Eric T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SOPHIA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THERESA M. 
Rating:
3.0

Customer did not leave a comment.

Gabrielle S.  |  Overall Experience 
Rating:
1.0

Worst customer service ever this place is so ghetto . I return my truck at 12:30 and I'm still waiting for my final bill something is not right here at this location. I think they r giving a way truck to there friends for cash

HIRAN P. 
Rating:
5.0

Fantastic storage facility that's convenient, secure, well-maintained and clean.

Christopher G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vincent B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bruce L. 
Rating:
2.0

Customer did not leave a comment.

MILTON D.  |  Overall Experience 
Rating:
1.0

I was assigned a locker on the third floor that had no card access so I was never able to reach my things till the office was open I complained and nothing was done so I moved my things out the storage unit!

Lataka G.  |  Overall Experience 
Rating:
1.0

The process was confusing, I ended up paying double, I’m still unclear about so much. I was told one thing while setting up storage and I got there and a totally different process took place. You guys are lucky I’m not in the position to switch companies at the moment but I definitely will as soon as I can you guys were horrendous.

tyana h.  |  First Impressions 
Rating:
5.0

This was my second or 3 rd time using U-haul services and have never been disappointed.thank guys

donna m.  |  Overall Experience 
Rating:
1.0

John was a great help to me today! He was friendly, he actually helped us understand the equipment and he was attentive. The other staff were not as customer friendly.

RHONDA B. 
Rating:
4.0

Customer did not leave a comment.

SOPFIA B. 
Rating:
5.0

Staff were always accommodating, polite and knowledgeable. The facility was usually clean except when people left their belongings out, which was not often.

christine g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

STAFF Was very KNOWLEDGEABLE And HELPFUL and Courteous I would recommend having a dumpster available to discard large amounts of trash.

Darneta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILMER P. 
Rating:
5.0

The customer representative young man with little braids were extremely helpful and demanding why my truck that I made reservations was not able. He remain claim & respectful to me although I was extremely up set . He made sure he compensate me with another truck and apologize fir whom took me my reservation out the system and started a didn't requested for 27” which I had proof for both days a 27” truck reservedvvonfirnation number sent yo me for 11/072020 & 11/08/2020

Deborah R. 
Rating:
4.0

It was initially a very intense and stressful experience. Mr Brandon and Mr Simmons helped alleviate some of my worries. I appreciate them and hopefully my belongings will arrive at it's final Georgia destination.

PATRICIA R. 
Rating:
2.0

It was great right up until the end. I wanted to rent a truck to move out my things. Although my driver's license was renewed and unexpired, due to Covid I only had the paper license showing the renewal and 2024 expiration date. PA allows the paper to be carried with the old photo license to show proof of id. This, however, was not accepted by the manager to rent a truck and he offered no other solution to rent a truck. Despite paying $200/month to Uhaul via auto pay for more than 2 years, I could not rent a truck from UHaul to move my property. Uhaul's shortsightened response to my situation forced me to make other arrangements to move my property.

Elvin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
1.0

In business this location play dirty, emptied my unit and book a truck to take to my location they never closed the unit out. Also some of my belongings were damaged while in the storage unit... How???a MYSTERY

Joann W. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
4.0

Customer did not leave a comment.

ZSANEEN E. 
Rating:
5.0

Customer did not leave a comment.

Leonardo B. 
Rating:
3.0

If you are going to allow customers to drop off vehicles outside of store hours, it would be nice to have access to the drop off area. The gate and storage area was inaccessible and after about an hour on the phone and driving around the property too many times, I was told to put the key in a ziplock bag and toss it over the 14ft barbed wire gate. A waste of my time.

Tiffany A. 
Rating:
5.0

IT WAS CONVENIENT

Romero P. 
Rating:
5.0

Nothing. I was attended on time and courteously.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Lena P. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Marilyn S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIKAH R. 
Rating:
5.0

I was contacted a couple weeks after moving my belongings In that there wasn’t a lock on my unit. After a brief conversation I told her that the number on the contract wasn’t the number she was suggesting was mine. Every week after they would call me and say the same thing and I would keep explaining to them I have the contract right in front of me.

Kyle l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra Y. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Marco Y. 
Rating:
5.0

It was my first time renting and I didn’t know what I was doing but it all worked out.

Nikiya F.  |  First Impressions 
Rating:
5.0

Great friendly service

Jerry P. 
Rating:
4.0

Staff was helpful and friendly.

Deborah C. 
Rating:
4.0

Customer did not leave a comment.

christopher w.  |  First Impressions 
Rating:
5.0

Great experience overall.

Reuben R. 
Rating:
2.0

One of the u boxes finally make it 22 days later then the original delivery date! Now the billing is incorrect and NO ONE at Uhaul can help. The one thing U haul did right was swipe my credit card! Can someone PLEASE help!!!!

Rick G. 
Rating:
5.0

The reservation print out should match the actual location. Placing a message in small print that the location is subject to change is not enough. You ask about receiving a text alert so the location change notice should be sent by text or by phone.

Darnetta A. 
Rating:
5.0

Customer did not leave a comment.

Jameen L. 
Rating:
5.0

Customer did not leave a comment.

Basil B. 
Rating:
5.0

Customer did not leave a comment.

Marsha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
4.0

Customer did not leave a comment.

Armon M. 
Rating:
5.0

Customer did not leave a comment.

tamara W. 
Rating:
1.0

This was my first time there no one escorted me or show me how to work anything upstairs they showed me about the cards when you get in the building on the elevator all that no one came to the storage unit per say I couldn't get in the storage unit then she gave me another unit on another floor I couldn't get up to the floor cuz you never gave me your number card it was a whole message depressed me and I had to stay there for almost 3 hours with someone for it to come to y'all is it y'all policy to show them what they getting out of work it Etc

Cheryl W.  |  Overall Experience 
Rating:
5.0

its a clean storage place and secure your stuff is safe and the staff do a great job speaking and showing the storage so if you need your stuff safe take it to the storage where its safeand the good part they work with you with the pricing. My stuff are safe in the storage have a great day.....

jesus S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marnishia H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Friendly family like employees management was very good natured. Love the comarade.

Joann W.  |  First Impressions 
Rating:
5.0

I had a wonderful experience with staff the customer service rep that I dealt with was named Dominique Hood she was absolutely fabulous and because of her I bought the unit please make sure that she she is rewarded for her customer service skills I would refer anybody to her as well as your company thank you

Kimberly T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rennetta S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breylin A.  |  Overall Experience 
Rating:
5.0

Thank you very much I am please to say that I will use there service’s whenever I need too thank you mr Williams for your services

DAWN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony M.  |  First Impressions 
Rating:
5.0

Ms. Aliyah WILLIAMS was thoughtful and very knowledgeable and professional. Her customer service is laudable. She interacted with a few different customers, U-Haul associates and a vendor in a professional manner. Your facilities are clean, well lighted and easy to access. Thank you.

Peter S.  |  First Impressions 
Rating:
5.0

The staff at this location went above and beyond to meet my storage needs. I would definitely use this facility again and I will recommend this location to my friends and colleagues. P.S. Thank you for the coffee!

Charlene R.  |  First Impressions 
Rating:
5.0

The staff is great. Moving across the country sucked but the staff here made this part shockingly easy. Gladly deal with them again.

Daniel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ishmeal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARESA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giselle S.  |  First Impressions 
Rating:
5.0

Peaceful end to a rough start. Brandon, personally was a great help to me and my family.

Pamela N.  |  First Impressions 
Rating:
3.0

The office hours are convenient but there was not nearly enough staff to run the busy days like Saturdays. Although I had rented a 6th floor unit online, there were none available when I got there. The manager gave me a unit # for a 6th floor unit, but when I came back with the movers a few hours later, that unit had a lock on it. The office was extremely busy and it was difficult to get attention to the issue that I had no place to move in. William was able to find an open unit on the 5th floor and helped the movers get access to both the 6th and 5th floors since now they needed to bring full carts from the 6th floor to the 5th floor. With the busy office, the moving of floors and the overall confusion about the unit I ended up using and paying the movers for at least another hour. Additionally, that morning when I picked up the 15’ truck the manager had told my to avoid the waterlogged bay and drive through the garage door. However, when I tried to do that the clearance of the 15’ truck was too high. The manager who rented me the truck should have known that.

Ellen S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janell F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaniquia s.  |  Overall Experience 
Rating:
4.0

This was the only pleasant part of a horrible experience with U-Haul. "William" at U-Haul Moving & Storage Of Allegheny West...Thank you for your help and professionalism. If not for him, I'd probably not use your services again. Peter Cazeau 351-444-2621

PETER C.  |  First Impressions 
Rating:
5.0

There was only one instance while there and I was informed immediately. I did incur some damage but was compensated for it. Overall and other than that it served the purposes I needed it for.

Dorthea C.  |  Overall Experience 
Rating:
2.0

First: the staff was great, friendly, and very helpful. The card I was assigned to get access into the building didn’t work. After numerous of failed attempts, I was given another access card, didn’t work. Staff member enter their code so I can get access. I gather my belongings and go to the unit, it was locked. I had to wait for team member to remove the lock. Face to Face with team members: Great! Overall Logistics of the Building/Access: Failed!

Khalid M.  |  Online Move In 
Rating:
1.0

Staff was & still are very unprofessional & hostel towards patrons , there loud & unruly . I’ve cancelled my contract with u-haul because of this

Tyreek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenden R.  |  Overall Experience 
Rating:
2.0

I moved from NYC to philly so I emptied my storage unit in NYC and wanted to transfer my stuff to this facility. After making my reservation online- I called the facility to discuss office and access hours given I would be arriving in Philadelphia later in the evening- the person who answered the phone hung up on me 3 times mid conversation. She also did not offer me to try to set up 24 hour access by paying $10 extra and told me “don’t show up here before 9.” I thought that was unprofessional. When I got to the facility at 9am I had to wait 2 hours in line prior to getting my storage unit. Very disappointing. I had to return the U-Haul Trailer I had rented and due to the wait my time went over and I had to pay another days worth of rental costs. Overall I thought the communication was poor and customer service lacked professionalism. Although the young lady that helped me at the counter when my turn finally came was very nice.

Navpreet S.  |  First Impressions 
Rating:
4.0

first time using a self storage facility everything concerning my move in went smoothly no problems employees very helpful.

Lynette C.  |  First Impressions 
Rating:
5.0

Brandon and his staff were truly accommodating and made my experience of renting a truck and storage facility a good one. They explained all the charges, there were no surprises. I was frustrated with UHaul and vowed to NEVER use them, but Brandon reversed my mind about UHaul. I guess not all UHaul’s are the same. Thank you Brandon, keep on providing great customer service, keeping your facility clean and before long, you and your team and your facility ONLY will be the best one in the nation!

Juliana M.  |  First Impressions 
Rating:
5.0

The staff was very polite. They are so professional.

Latonya W.  |  First Impressions 
Rating:
5.0

The staff was just awesome, had no problems at all.

Paul D.  |  Overall Experience 
Rating:
5.0

Everyone we had gone there everyone was very friendly and helpful great place to keep your stuff when needed

lisa b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

Charles H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F.  |  First Impressions 
Rating:
1.0

Staff was rude my nephew got locked in during alarm setting, not a good experience

Pamela O.  |  Overall Experience 
Rating:
5.0

Very polite and helpful

Mohammad H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAISHA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernon Q.  |  First Impressions 
Rating:
4.0

Elevators malfunctioned too often. Better access to restrooms.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  First Impressions 
Rating:
5.0

Everything went well during the time I utilized the storage facility. The only issue was upon my arrival to my destination with the items I kept in storage I noticed dead roaches and live roaches on my belongings. This was disturbing as I had to get my new place sprayed before I could continue.

Heather R.  |  Overall Experience 
Rating:
3.0

The facility itself was ok with the exception of the fact that we were never told that there would be a huge pillar that occupied a large majority of our space. Also when we tried to cancel when we called the gentleman left us on hold for 40 minutes. Then when I called back he said he would look at our storage and make sure it was cleaned and call back in five minutes. He never did he also said we'd get a full refund bc it was the day we cancelled was the day we were charged and I never heard back from him I had to call my bank to figure the charge and ensure the cancellation. Horrible horrible customer service

Deeneen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke R.  |  Overall Experience 
Rating:
5.0

I had 2 U-boxes and 1 Storage Unit at U-Haul of Allegheny West. My experience with everyone at this facility was extremely pleasant. All were accommodating, very helpful and friendly. I was particularly impressed with how the office personnel managed a busy time, efficiently handling each customer's needs in a positive, competent manner. If they did not know the answer to a question, they were happy to do the necessary work to find out. I have dealt with many U-Haul facilities (West and East coast) and Allegheny West has been the best! Thank You

susan m.  |  Overall Experience 
Rating:
3.0

Brandon was very nice and professional. His customer service skills were great and he made sure all my needs were met.

Sierra P.  |  First Impressions 
Rating:
5.0

I had a positive experience with Uhaul.

Amirah C.  |  Overall Experience 
Rating:
1.0

Poor ..

Wondo L.  |  First Impressions 
Rating:
5.0

I was very pleased the supervisor helped me with all my needs. Very clean in secure.. Thanks for all y’all help!!

Kimberly S.  |  First Impressions 
Rating:
5.0

My experience at and with this facility was overall excellent.

Austin D.  |  Overall Experience 
Rating:
5.0

Very nice staff clean building/ storage... access ability 💯

robert g.  |  Overall Experience 
Rating:
5.0

It was a pleasure to use the U-Haul services and facility. The staff were knowledgeable, professional and helpful. I would recommend this U-Haul business to my family, friends and community.

garland b.  |  Overall Experience 
Rating:
1.0

Wrong information online, wrong truck and storage. Poor customer service at site.

Myha C.  |  First Impressions 
Rating:
5.0

Nice and clean friendly staff and great pricing.

Anjelika R.  |  First Impressions 
Rating:
5.0

It was a pleasure coming to the storage facility all the time. The security was superb.

Dorine L.  |  Overall Experience 
Rating:
5.0

Brandon thanks for ALL your help!

Julinda R R.  |  First Impressions 
Rating:
5.0

The customer service was outstanding, they care about their customers with excellence, I am so greatful how they cared for our belongings.

Louise B.  |  Overall Experience 
Rating:
4.0

Need more staff on weekends especially. Opening hours, was waiting in line 45min to make a payment on my storage unit at 10am on 12-7-19 sat. Only had one employee at hunting park Location.......

pete h.  |  Overall Experience 
Rating:
3.0

N/A

Carlista P.  |  Overall Experience 
Rating:
5.0

The staff was very polite and assistede with securing a storage facility and returning the truck as well. The building is very nice and clean. I feel safe leaving my belongings in that facility.

LaReese G.  |  First Impressions 
Rating:
5.0

I always met with very friendy staff. Never had a bad experience. Thank you

Sara N.  |  Overall Experience 
Rating:
5.0

I'm grateful for the experience. Personnel was kind and friendly. They went above board to make sure I had what I needed. Thank you did your service.

Deborah W.  |  Overall Experience 
Rating:
3.0

The facility it self was above average however the staff could use some customer service training especially the older black male who works at the front desk.... He is very condescending !

Constance L.  |  Overall Experience 
Rating:
3.0

None

Rhonda S.  |  Overall Experience 
Rating:
5.0

Didn't expect to utilize their services as long as i did. However, any mishaps i personally made were rectified. Therefore, my experience with this U-Haul company @ this location was phenomenal.

Nathaniel S.  |  Overall Experience 
Rating:
1.0

One of the staff was very helpful and patient but the manager was very rude to me and his own staff. My items are now stolen. They can't find them. I'm still waiting

teda h.  |  Overall Experience 
Rating:
4.0

Need to file an insurance claim. Sofa was stained by a ceiling leak.

James B.  |  Overall Experience 
Rating:
5.0

The young lady who assisted me was very poised &professional. She explained the rental access process very thoroughly.

evelyn c.  |  First Impressions 
Rating:
5.0

I am happy with the service i received. The facilities are well maintained, the staff was friendly and helpful and got be set up very quickly. I could not have asked for a better experience.

Robert F.  |  First Impressions 
Rating:
5.0

Very much satisfied, with customer service, storage facility, equipment, thank you.

Bruce P.  |  First Impressions 
Rating:
5.0

Great

juanita m.  |  Overall Experience 
Rating:
5.0

Our individual needs were addressed with courtesy, creativity and speed and were grateful for the helpful employees.

Valerie P G.  |  Overall Experience 
Rating:
1.0

I closed out the unit and then was sent two friendly reminders about payment then two letters about late-Lien payments. I called 4 times to rectify and I still don't know if this has been taken care

Richard W.  |  Overall Experience 
Rating:
5.0

Awesome

Juanita M.  |  Overall Experience 
Rating:
5.0

Jemel and Aliyah were SO helpful to us. We had an unusual situation which required a creative solution and they helped us find it and work through the details. Everyone was extremely polite. So clean!

Valerie P G.  |  First Impressions 
Rating:
2.0

N/a

Jasmin O.  |  Overall Experience 
Rating:
1.0

This is the worst experience that I have had in all the time I have used your services. I have been overcharged for something that was not my fault. I will write the Corporate Office in regards.

CHERYL G.  |  First Impressions 
Rating:
5.0

The entire process was made seamless by the knowledge of the staff. Superb service!

Patricia D.  |  First Impressions 
Rating:
5.0

Took a little while but my issue got resolved. Will follow up with the manager this week. None of the on hand staff wanted to take responsibility for the error they caused. But, it's all good

Aaron W.  |  First Impressions 
Rating:
4.0

Very good service, friendly workers. The place is clean and organized. The only thing I would change is the price for the smallest storage unit. Otherwise, it’s a well maintained placed.

Sergei B.  |  Overall Experience 
Rating:
5.0

Terrific experience,walked thru the door/was greeted by a very friendly, pleasant man who was eager to help me & offered great information. His name was Mr. Simmons who knew job well & was excellent!

Wanda M.  |  First Impressions 
Rating:
3.0

The unit was great and kept my belongings safe and dry. I met 2 employees that were wonderful (can't remember their names, but wish I could). Everyone else seemed lazy and completely uncaring.

laura f.  |  Overall Experience 
Rating:
1.0

Had to call 4 times to refuse a charge based on a vacant unit I had cancelled, this unit was then rented out to someone else and I was charged for it, this is fraud and theft, staff was very rude

EVAN K.  |  Overall Experience 
Rating:
5.0

Thanks

Michel R.  |  Overall Experience 
Rating:
5.0

Thanks

Gerald M.  |  Overall Experience 
Rating:
1.0

The mgr was rude to me and staff. Moving out was a nightmare. I moved away and couldn’t check out over the phone. I paid three extra months extra until I found a way around this issue. It was Just bad

Tamikah M.  |  Overall Experience 
Rating:
4.0

Great

RAYMOND Z.  |  Overall Experience 
Rating:
5.0

Very professional ,courteous polite took his time and explain everything to me

Cassandra B.  |  First Impressions 
Rating:
4.0

Na

Larry D.  |  Overall Experience 
Rating:
5.0

Satisfied with your service

doyle b.  |  Overall Experience 
Rating:
3.0

None

Cara V.  |  First Impressions 
Rating:
5.0

Very professional and quick service.

Melvin M.  |  Overall Experience 
Rating:
5.0

Very fast service

jonice T.  |  First Impressions 
Rating:
5.0

great service

Ykisme W.  |  First Impressions 
Rating:
4.0

Brandon was VERY professional nice guy helpful

KINDA S.  |  First Impressions 
Rating:
4.0

This storage place is spacious, clean, professional and helpful.. The prices are good but insurance is high. $55 for smallest unit to $71 after insurance is high. I hope the insurance rates go down.

Crystal C.  |  Overall Experience 
Rating:
5.0

A good experience

Melody W.  |  First Impressions 
Rating:
5.0

Had a great experience, well lit and clean. It is hard to navigate through

Rhonda F.  |  Overall Experience 
Rating:
5.0

Brandon was excellent in assisting me with my storage unit, very personable. I look forward to working with this team at Allegheny West.

Malika G.  |  First Impressions 
Rating:
5.0

Team did a great job helping my family and were very customer service orientated.

Larry M.  |  First Impressions 
Rating:
1.0

I booked it on line from New York. However then I arrived I had to reregister again and provide information that was not asked on line, Like 3 references and my Home insurance. You should be more cl

Erez S.  |  First Impressions 
Rating:
4.0

The gentleman who assisted me with getting my unit was very professional and kind... when returning the truck i had a horrible experience

Shamera H.  |  First Impressions 
Rating:
4.0

Everything was above average

Gael V.  |  Overall Experience 
Rating:
5.0

Everything was helpful. They helped create ease of mind while I was overseas.

Breanna C.  |  Overall Experience 
Rating:
5.0

Great experience

Sarah H.  |  First Impressions 
Rating:
4.0

For yesterday being my first time in a U Haul in years was a very good one. The person who took care of me is named Brandon and his service was great. I truly like Brandon’s service.

Gael V.  |  First Impressions 
Rating:
5.0

Premises safe and secured, well-managed, cleanliness throughout including the bathrooms, orderly, well-lit, climate-controlled, Staff: professional, well-informed, courteous and amiable.

Jayne Y.  |  Overall Experience 
Rating:
4.0

Is a good location with convient elevators and carts to use Made my move easy to by myself

Timothy Y.  |  First Impressions 
Rating:
5.0

Nice clean facility. Friendly staff.

desiree h.  |  Overall Experience 
Rating:
5.0

Treated very well.

MIRANDA G.  |  Overall Experience 
Rating:
4.0

Would be nice to have two large dumpsters set to be on premises at least 2days out of the week.

Robert S.  |  Overall Experience 
Rating:
5.0

The young woman was always professional, respectful and sensitive to my needs.

Myteesha R.  |  Overall Experience 
Rating:
5.0

The staff at this uhaul were lifesavers in a day full of issues caused by other locations. They were efficient and polite, made sure the equipment was safe, and took time to try to resolve problems.

Katelyn S.  |  Overall Experience 
Rating:
4.0

Its clean and secure.would recommend this place to friends

Rhonda S.  |  Overall Experience 
Rating:
5.0

Your staff did a great job. Very attentive. Answered questions. very helpful.

Steve G.  |  First Impressions 
Rating:
5.0

William Simmons was the best. Turned my stressful situation into a smooth situation. He was so polite, with a calm voice and extremely helpful. Awesome!!!

DESIREE S.  |  First Impressions 
Rating:
1.0

I understand that you have a business to run and due to some bad clientele some unfortunate or misfortunate things have occurred but I truly believe that the customer aspect on an individual basis

Randall S.  |  Overall Experience 
Rating:
3.0

N/a

destiny s.  |  Overall Experience 
Rating:
5.0

Very neat and clean

Sheryl B.  |  Overall Experience 
Rating:
5.0

It was great great facility... storage could be 24/7

Kevin W.  |  Overall Experience 
Rating:
5.0

The Uhaul system is a well thought out process and it works brilliantly.

DIANNER H.  |  Overall Experience 
Rating:
5.0

The staff was excellent in providing good customer service. I enjoyed the cleanliness which I give this u- haul a 10. I recommended 2 customers checking out and my cousin moved in on Thursday.

Adrienne B.  |  Overall Experience 
Rating:
5.0

My experience was good

KINDRA L.  |  First Impressions 
Rating:
5.0

n/a

Franklin O.  |  Overall Experience 
Rating:
1.0

The customer service From Brandon Donavon was poor. Both delivery to my house and the pickup from my house were late. Lacks phone educate. Perhaps a class in developing customer service skills.

Carol M.  |  Overall Experience 
Rating:
2.0

Workers did not want to do any work until a manager was on site. Employees were rude, short tempered and overall negative

Beverly S.  |  Overall Experience 
Rating:
4.0

The movers were great. The only thing bringing this grade down a bit was that the architecture of the building has several columns where getting a true 10' room is difficult.

Richard Q.  |  First Impressions 
Rating:
4.0

I like everything about this location & how it's ran...I have no complaints...

Mia B.  |  Reservation 
Rating:
1.0

Location had changed since I was last there the entrance had moved there were two workers but only the female worker knew how to work everything this made for a long wait to be served

ELVA W.  |  Reservation 
Rating:
5.0

Was very satisfied with the staff n facility....couldnt complain even i wanted to but i dont

BRENDA H.  |  Overall Experience 
Rating:
1.0

The entire U-Haul storage box experience was a nightmare. No one in any dept. could tell me where my box was located, and everything Cust. Serv. reps told me to expect did not happen.

Judith s.  |  Overall Experience 
Rating:
5.0

Well maintained facility

YVETTE M.  |  Overall Experience 
Rating:
1.0

The staff was racist made derogatory remarks about me threatened and harrassed me..I would not recommend this uhaul to anyone I know and would strongly oppose it to anyone thinking of going there.

Michelle W.  |  Overall Experience 
Rating:
1.0

I have not used this facility. Don’t know why I got this.

JOSE G.  |  Overall Experience 
Rating:
3.0

I am a new customer here. I am not happy with this facility at all. They are infested with roaches. When I told the manager he just stated, Yeah we know the exterminator will be here soon.

Rich B.  |  Reservation 
Rating:
4.0

N/a

Jacqueline S.  |  Overall Experience 
Rating:
5.0

Brandon at the front desk was an absolute professional. He was working the very busy desk by himself, and went above and beyond to make sure each and every customer was happy. He deserves a raise.

Ryan H.  |  Overall Experience 
Rating:
5.0

A great facility for storage

Tia D.  |  Reservation 
Rating:
4.0

noted occasional roaches in unit on move out and we had none upon leaving our belongings initially

Richard M.  |  Overall Experience 
Rating:
4.0

.

Christopher W.  |  Overall Experience 
Rating:
1.0

This was one of the worst experiences of my life. I was given incorrect information from the start, it is impossible to get someone on the phone, "Brandon" was unsympathetic, & hung up on me.

Gina C.  |  Overall Experience 
Rating:
4.0

It was good.. just very hot and had hard time finding carts to use.

Eleanor C.  |  Reservation 
Rating:
1.0

Not organized at all.

Bryant R.  |  Overall Experience 
Rating:
4.0

None

Lucy P.  |  Overall Experience 
Rating:
1.0

unprofessional

crystal D.  |  Overall Experience 
Rating:
4.0

not enough people at register. had to wait too long in line.

Adam J.  |  Overall Experience 
Rating:
4.0

above avergae

YAGHOOB F.  |  Reservation 
Rating:
2.0

pest control is needed. there are roaches in elevator.

Natalie J.  |  Overall Experience 
Rating:
1.0

The experience with the UBox was a nightmare. I scheduled the delivery of the box in advance and called the day prior to confirm. Despite that, box didn’t come and no one knew where it was.Never again

Marcy L.  |  Overall Experience 
Rating:
5.0

Very understanding

jennifer m.  |  Overall Experience 
Rating:
4.0

The 24-hour access isn’t available anymore. That sucks!!!

Tiffany C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. Provided me excellent customer service.

tamara h.  |  Overall Experience 
Rating:
5.0

I had a storage unit and moved out before the due date payment. But, my unit still had the lock on there that I forgot to take off. Now they are charging me for the monthly fee; the unit is empty!!!!

Jasmine d.  |  Overall Experience 
Rating:
4.0

N/A

Leroy N.  |  Overall Experience 
Rating:
1.0

Staff and most of all the manager was horrible will never store there again

fateen m.  |  Overall Experience 
Rating:
4.0

The check in was a bit problematic

roberta h.  |  Overall Experience 
Rating:
5.0

Yeah it was an excellent place to store my belongings and I would recommend anybody to store their belongings there.

tonya s.  |  Overall Experience 
No reviews have been submitted for this location.

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