Customer Reviews for U-Haul Moving & Storage of Allegheny West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Allegheny West

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David B. on

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Customer did not leave a comment.

Cara V. on

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Michael T. on

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This location was completely incompetent and an actual pain to deal with. Upon wanting to speak with a manager they were completely ignorant of our needs and moved incredibly slowly. Even at the end of the rental, we were overcharged for the service. I will be contacting UHaul with a formal complaint.

Melvin M. on

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Very professional and quick service.

Allen Y. on

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Eric M. on

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Yvette M. on

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It was my best experience at uhaul.

jonice T. on

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Very fast service

Ykisme W. on

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great service

Donzell R. on

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Customer did not leave a comment.

KRISTINA E. on

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Everything

MARGARET S. on

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It would be nice to have a Larger Sign ground wise for your customers to see. We drove by it twice before we saw it after I looked up and saw the storage part of the building.

Gary R. on

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Beth R. on

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I've rented 2x in 1 week. The first rental- gas and mileage in van did not match the paperwork. The low tire preasure light came on as soon as i drove away. The second rental- the guy who started checking me out was extremely slow, non-communicative, unable to troubleshoot the technical problems, the manager had to jump in. i made the mistake of not checking the mileage as soon as i started the truck because it took soe long in the office and i had people waiting. The change oil soon light came on as soon as the truck was started. I estimated 15 miles in my reservation. I drove less than 10. The mileage in the paperwork was so off from what must have been in the truck that the final total showed that i drove more than 15 miles. The uhaul location is 2.3 miles from my house. The house i am moving to is 3 blocks from my house. I drove possibly a total of 6-7 miles. I will probably choose another location the next time I need to reserve a truck.

Christopher R. on

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Kyle N. on

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SHAN C. on

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KINDA S. on

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Brandon was VERY professional nice guy helpful

Brian Y. on

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The customer service is always on point. They greet everyone with a smile. Place is always clean. Just love it here

Demarcus H. on

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Scott A. on

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Owner/Mgr Brandon was very helpful.

Crystal C. on

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This storage place is spacious, clean, professional and helpful.. The prices are good but insurance is high. $55 for smallest unit to $71 after insurance is high. I hope the insurance rates go down.

Patrick B. on

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Terrible experience. Worker was the only one on staff and didn’t know how to hook up the trailer. I had to do it for him. Won’t use your company again.

Bridget T. on

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Glendon S. on

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The agent was extremely helpful. The trailer in excellent shape and pulled easily behind our Highlander.

mark j. on

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No surprises, got in and out quick, truck was fine. Thank you. Will use your location again.

Wanda W. on

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You may need to add more employees. This location gets very busy, but the customer service was very good.

Kimberly J. on

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Hire more help at this location. The guy there was all alone and he had excellent customer service. I felt really bad for him. He had to also go out and get the truck ready for you as well. He kept communicating with the long line of people who were waiting. Kudos to him!!!!!

Joshua N. on

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Hannah Z. on

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Tracie C. on

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James F. on

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Very nice drop-off people

Nathan E. on

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I would have liked more customer service representatives present. There was only one and he fell asleep in front of me while checking me in and said he couldn’t find my reservation at all until I provided him with more and more information which I felt like I had to persuade him to look deeper into. I understand that he may have been tired or some medication was making him extremely drowsy but I was in a hurry as my friends helping me move were late and my storage facility was closing soon and this move desperately needed to happen today. I had no issues with the truck. When I returned the checking out process was strange as I returned with 10 minutes to spare for my renting window and didn’t get any sort of receipt. Trying to use my mobile device to check in and out was nearly impossible, things kept lagging on the website. Im happy there were not too many other people there but I was frustrated with things not working as simply as I was told they would be as moving is very stressful.

Melody W. on

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A good experience

Rhonda F. on

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Had a great experience, well lit and clean. It is hard to navigate through

Marais M. on

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It took 45min to pick up the truck I had reserved online despite me being the only customer in the store. The man who helped me was terribly slow and rude despite him making me wait and having lost the key to the vehicle he had assigned me.

Erica R. on

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The customer service was horrible. The rep was talking to me as if I was a child and incapable of understanding what was going on. I was charged for equipment that I never received. After having to explain it to 2 different reps it was finally taking off my bill. If there was a Uhaul closer to me I would use them next I would never subject my friends and family to poorly trained or completely careless individuals.

Robyn C. on

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N/A

shedrick s. on

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Brandon was great. Pickup was effortless.

KHALIF B. on

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The Gm at this location along with everyone else that work here are great. They are always at your service providing a great rental experience with u-haul. Thank you all for your help

Nicole P. on

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tanya d. on

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When issuing a quote include the rental tax and other fees. I thought my bill would 125, it turned out to be 162. I could have rented from another company for cheaper than that.

Malika G. on

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Brandon was excellent in assisting me with my storage unit, very personable. I look forward to working with this team at Allegheny West.

Rasheeda E. on

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The truck would not start up. It took 10 minutes to turn it on every time I turned it off. In addition it did not have a ramp which made it harder to get my stuff on the truck. I was very disappointed with the equipment

Jamera C. on

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Over charging people

Elaine W. on

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Nothing. I had excellent service from the time I enter the door until returning the van and receiving my bill.

Rhonda F. on

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Charge appropriately, was charged for more miles than I went.

Ahmed E. on

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Danielle G. on

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We dropped off after hours which was very convenient but there was no customer service interaction.

Carlista P. on

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Richard Q. on

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They're good and friendly. Never had a problem renting there.

Elizabeth L. on

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The staff at this location are always helpful and friendly.

Cammie D. on

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Customer did not leave a comment.

Larry M. on

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Team did a great job helping my family and were very customer service orientated.

Shani T. on

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Alia was professional and helpful, asked specific questions to help figure out our drop-off. This location is larger, easier to pull into, and near a gas station for refills. They have also better organized their store entrance and parking areas. One request: There is signage up to show where trucks pull in. Please make clear where cars can enter & leave as well.

latwana j. on

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N/A

Erez S. on

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I booked it on line from New York. However then I arrived I had to reregister again and provide information that was not asked on line, Like 3 references and my Home insurance. You should be more cl

DOMINIQUE L. on

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Their anxiety about unhooking the dolley’s Chains around the axles was surprising and disappointing.

Shamera H. on

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The gentleman who assisted me with getting my unit was very professional and kind... when returning the truck i had a horrible experience

Brittany W. on

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Amin A. on

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Nguyen N. on

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Great service

Brittany G. on

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jada t. on

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This was one of the best Customer experiences I had in a while. They knew the products, they were friendly & kind, I will def recommend them! Thankx U-Haul for making my move experience smooth! :)

Gael V. on

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Everything was above average

Mark V. on

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Extremely slow and incompetent service. They did not have all the equipment I needed/reserved so they sent me to another location. This is a shame because past experiences at other locations were great. Very frustrating.

charles h. on

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Traceyann b. on

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The staff is very ignorant and not perfessional at all and they do not explain anything to you and the policy of not taking the money off someone’s card for 3-5 days and not putting the money back until you bring back the vehicle it’s confusing to me

EBONY E. on

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TICHARA G. on

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jeremy d. on

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A little hard to see the first time I went. Entrance could be more clearly labeled.

Linda H. on

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The location of pickup of rental was excellent. The customer service was great. Easy return of rental. Very friendly people. I recommend that site.

roxann j. on

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Everything was Great,. And On time.. The prices are reasonable.. I will use this U-Haul again. I had a wonderful experience... thank you

mark P. on

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Express check in doesn't exist. The guy on duty couldn't hook up a car carrier to the truck. Did it myself.

SOPHIA D. on

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Everything was great but when it came to a “full” tank it dropped below the line a couple blocks down the road. I only went 12 miles and had to put gas in it. When I did returned it it passed the “full” line so they stiff you in that aspect. That kinda sucked.

george h. on

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Norman M. on

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Jorge C. on

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Bad area of town.

Darryl C. on

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Brenda S. on

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Just make sure when someone order something like a dolly make sure that they get it I didn't get mines other than that I will satisfy

Donte' T. on

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Won’t ever use ubox again. Not worthy it and they cost me so much stress and time I could have been getting settled in my new location. Not only was I told the wrong information on when is the last day to have the ubox. But I was asleep charged wrongly multiple times to the point I had to contact my bank and you guys tell them you fucked up. How’d I get charged in California when I was moving to Florida from Pennsylvania??? Not once but three times they wrongly charged me. I was on the phone for almost 5 hours trying to get that settled. And when I tried to call telling you that you messed up it was like pulling teeth trying to get someone who could actually help me get my refund. Never again will I use you box. I may rent a truck but never again. You guys said that my box was all the way in California when I was physically looking at it in Florida. Even after that was settled I was still charged again from the same location in California. Worst service ever.

Breanna C. on

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Everything was helpful. They helped create ease of mind while I was overseas.

Jill L. on

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Ciera H. on

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People act like they didn't want to work

Sarah H. on

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Great experience

Kim H. on

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Customer did not leave a comment.

Gael V. on

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For yesterday being my first time in a U Haul in years was a very good one. The person who took care of me is named Brandon and his service was great. I truly like Brandon’s service.

Vinson T. on

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Overcharged me, i returned truck with gas over requirement and i was still charged. Never renting from uhaul again

Davince S. on

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Clerk was falling asleep at the keyboard while setting my reservation. Made the mistake of setting the reservation as a round-trip when it was supposed to be a one way. I was double charged for items I had purchased online when I created the reservation. Then was charged for mileage. Be careful with the poor service at this location.

Nicky N. on

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Lysander B. on

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RHONDA W. on

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Dennis C. on

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Syreeta S. on

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Artenna B. on

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found empty syring in moving van when unloading. van was dirty and smelled like cigarette smoke, like a bar almost. I WILL NOT use this location again. Truck was really dirty inside and out. Never had a rental that was this dirty both inside and out.

Miakal T. on

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Experience was GREAT?????? Great customer service in the city??

Jayne Y. on

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Premises safe and secured, well-managed, cleanliness throughout including the bathrooms, orderly, well-lit, climate-controlled, Staff: professional, well-informed, courteous and amiable.

Timothy Y. on

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Is a good location with convient elevators and carts to use Made my move easy to by myself

Timothy Y. on

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Waiting for final check in was problem checking out. Also have to check to make sure I wasn't charged twice for auto transport

Timothy R. on

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Happy customer and will be using UHaul again. Many thanks.

jeffery w. on

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Keep up the good work

malika c. on

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Customer did not leave a comment.

Charles W. on

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Chantel M. on

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CUSTOMER SERVICE WAS HORRIBLE! The customer service representatives hung up on me 3 times before my issue was resolved. When I originally reserved my uhaul, I did everything online (including pay & submit personal information). Nobody was at the location of my original reservation so customer service reserved a truck for me at another location. Before heading to the next location, the original location called me to apologize & let me know the rental was still available. So I went back to the original location to pick up the truck but unfortunately, he couldn't find my reservation in the computer. Once he found it, we had to call customer service again just to he disconnected & given the run around. Eventually, we got the uhaul situation figured out and were able to leave. During this fiasco, I was told I would be given a $50 credit & 50 free miles. I tried to use the credit, but unfortunately I was unable to which is ridiculous because I was given the credit after I returned the truck. I am completely outraged at this experience with uhaul & dont plan on using your services again in the future. I was unable to get my cable set up because the uhaul I had reserved at 12pm for pickup didn't get released to me until 3pm. Please do better! This was completely unacceptable & unprofessional.

John S. on

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Aliyah Williams was extremely helpful and great to work with!

desiree h. on

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Nice clean facility. Friendly staff.

Audrey B. on

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Truck was very bumpy & hard to drive

Richard B. on

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The van did have a slight odor.. But it wasn't unbearable... So some type of fragrant cleaner used would be nice

connie t. on

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No improvement needed. Outstanding customer service and the vehicle was clean and well maintained?

MIRANDA G. on

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Treated very well.

carl w. on

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Nothing

Joey E. on

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I have no complaints

Tiffany A. on

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Customer did not leave a comment.

mary r. on

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Robert S. on

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Would be nice to have two large dumpsters set to be on premises at least 2days out of the week.

Adam C. on

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Took 45 minutes to get the truck. Then the guy who was supposed to open the garage door so we could access our ubox would not respond and we waited 45 minutes outside just for them to open the door. We had to ask THREE times for them to open it. Turns out the guy who the manager was paging to open it for us, had not even showed up for work yet. Then when he did show up, he gave me attitude for going in the door without assistance. What a fucking joke. Been to this location twice and its a total disaster.

Elaine W. on

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Everything was great ????

sherri j. on

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Customer did not leave a comment.

Zachary J. on

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Timothy G. on

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James C. on

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Myteesha R. on

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The young woman was always professional, respectful and sensitive to my needs.

Daniel C. on

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Katelyn S. on

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The staff at this uhaul were lifesavers in a day full of issues caused by other locations. They were efficient and polite, made sure the equipment was safe, and took time to try to resolve problems.

Rhonda S. on

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Its clean and secure.would recommend this place to friends

Steve G. on

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Your staff did a great job. Very attentive. Answered questions. very helpful.

DESIREE S. on

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William Simmons was the best. Turned my stressful situation into a smooth situation. He was so polite, with a calm voice and extremely helpful. Awesome!!!

Randall S. on

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I understand that you have a business to run and due to some bad clientele some unfortunate or misfortunate things have occurred but I truly believe that the customer aspect on an individual basis

destiny s. on

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N/a

Sheryl B. on

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Very neat and clean

Kevin W. on

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It was great great facility... storage could be 24/7

DIANNER H. on

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The Uhaul system is a well thought out process and it works brilliantly.

Adrienne B. on

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The staff was excellent in providing good customer service. I enjoyed the cleanliness which I give this u- haul a 10. I recommended 2 customers checking out and my cousin moved in on Thursday.

KINDRA L. on

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My experience was good

Franklin O. on

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n/a

Carol M. on

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The customer service From Brandon Donavon was poor. Both delivery to my house and the pickup from my house were late. Lacks phone educate. Perhaps a class in developing customer service skills.

Beverly S. on

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Workers did not want to do any work until a manager was on site. Employees were rude, short tempered and overall negative

Richard Q. on

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The movers were great. The only thing bringing this grade down a bit was that the architecture of the building has several columns where getting a true 10' room is difficult.

Mia B. on

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I like everything about this location & how it's ran...I have no complaints...

ELVA W. on

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Location had changed since I was last there the entrance had moved there were two workers but only the female worker knew how to work everything this made for a long wait to be served

BRENDA H. on

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Was very satisfied with the staff n facility....couldnt complain even i wanted to but i dont

Judith s. on

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The entire U-Haul storage box experience was a nightmare. No one in any dept. could tell me where my box was located, and everything Cust. Serv. reps told me to expect did not happen.

YVETTE M. on

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Well maintained facility

Michelle W. on

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The staff was racist made derogatory remarks about me threatened and harrassed me..I would not recommend this uhaul to anyone I know and would strongly oppose it to anyone thinking of going there.

JOSE G. on

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I have not used this facility. Don’t know why I got this.

Lillian F. on

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I am a new customer here. I am not happy with this facility at all. They are infested with roaches. When I told the manager he just stated, Yeah we know the exterminator will be here soon.

Jacqueline S. on

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N/a

Ryan H. on

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Brandon at the front desk was an absolute professional. He was working the very busy desk by himself, and went above and beyond to make sure each and every customer was happy. He deserves a raise.

Tia D. on

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A great facility for storage

Richard M. on

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noted occasional roaches in unit on move out and we had none upon leaving our belongings initially

Christopher W. on

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Gina C. on

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This was one of the worst experiences of my life. I was given incorrect information from the start, it is impossible to get someone on the phone, "Brandon" was unsympathetic, & hung up on me.

Eleanor C. on

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It was good.. just very hot and had hard time finding carts to use.

Bryant R. on

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Not organized at all.

Lucy P. on

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None

crystal D. on

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unprofessional

Adam J. on

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not enough people at register. had to wait too long in line.

YAGHOOB F. on

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above avergae

Natalie J. on

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pest control is needed. there are roaches in elevator.

Marcy L. on

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The experience with the UBox was a nightmare. I scheduled the delivery of the box in advance and called the day prior to confirm. Despite that, box didn’t come and no one knew where it was.Never again

jennifer m. on

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Very understanding

Tiffany C. on

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The 24-hour access isn’t available anymore. That sucks!!!

tamara h. on

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Everyone was very helpful. Provided me excellent customer service.

Jasmine d. on

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I had a storage unit and moved out before the due date payment. But, my unit still had the lock on there that I forgot to take off. Now they are charging me for the monthly fee; the unit is empty!!!!

Leroy N. on

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N/A

fateen m. on

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Staff and most of all the manager was horrible will never store there again

roberta h. on

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The check in was a bit problematic

tonya s. on

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Yeah it was an excellent place to store my belongings and I would recommend anybody to store their belongings there.