Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service after the water main break the service never changed.
Our reserved unit was opened to find someone's belongings in it. We had to get a larger unit since there none left of the size we reserved. This was happening while I had hired help there to unload my truck into the unit. I have called the general manager's cell phone twice to request a temporary reduced rate for the unit we took to make it comparable to the unit I had reserved. He has not returned my call. The staff at the desk were friendly, but had to handle many customers and were not able to address my request. The facility itself is nice and clean. Eventually, I hope I can provide a stronger endorsement.
I am very pleased about the Philadelphia Allegheny West facility and the friendly and helpful staff members, who are also patient, hardworking, and attentive to every customer's needs. Yes, I would recommend this site to anyone, but leave some room for me, if I should ever need them again, lol!
There is no concern with the facility. However each time I have come to the location, it always appears understaffed. Wait times are long, and what should be a seamless process especially when you have a reservation takes an extended period of time.
I went through three changes trying to get assigned to a unit. I was assigned then reassigned then assigned again. Then I was called 2 Days Later to reassign again and I was told to come in and told to move my stuff to another unit upon which I refuse to move everything because I felt it was the responsibility of whoever was managing to move it for me because they were not assigning effectively it was not my responsibility to come to move. This was a harrowing experience.
The person helping me had no idea what he was doing. He cost me an extra $100.00 trying to figure out what to do instead of asking for help. My movers charge. $124.00 an hour. It was horrible.
Excellent facility. Clean and well lit. Staff was friendly and very helpful. Highly recommend.
William at Allegheny West location was super helpful throughout the process. Showed my roommate and I how to check in and out properly and helped let us view the storage unit. Awesome job!
The only thing is there needs to be more carts.
Fantastic storage facility that's convenient, secure, well-maintained and clean.
I was assigned a locker on the third floor that had no card access so I was never able to reach my things till the office was open I complained and nothing was done so I moved my things out the storage unit!
The process was confusing, I ended up paying double, I’m still unclear about so much. I was told one thing while setting up storage and I got there and a totally different process took place. You guys are lucky I’m not in the position to switch companies at the moment but I definitely will as soon as I can you guys were horrendous.
This was my second or 3 rd time using U-haul services and have never been disappointed.thank guys
Staff were always accommodating, polite and knowledgeable. The facility was usually clean except when people left their belongings out, which was not often.
STAFF Was very KNOWLEDGEABLE And HELPFUL and Courteous I would recommend having a dumpster available to discard large amounts of trash.
It was great right up until the end. I wanted to rent a truck to move out my things. Although my driver's license was renewed and unexpired, due to Covid I only had the paper license showing the renewal and 2024 expiration date. PA allows the paper to be carried with the old photo license to show proof of id. This, however, was not accepted by the manager to rent a truck and he offered no other solution to rent a truck. Despite paying $200/month to Uhaul via auto pay for more than 2 years, I could not rent a truck from UHaul to move my property. Uhaul's shortsightened response to my situation forced me to make other arrangements to move my property.
I was contacted a couple weeks after moving my belongings In that there wasn’t a lock on my unit. After a brief conversation I told her that the number on the contract wasn’t the number she was suggesting was mine. Every week after they would call me and say the same thing and I would keep explaining to them I have the contract right in front of me.
It was my first time renting and I didn’t know what I was doing but it all worked out.
This was my first time there no one escorted me or show me how to work anything upstairs they showed me about the cards when you get in the building on the elevator all that no one came to the storage unit per say I couldn't get in the storage unit then she gave me another unit on another floor I couldn't get up to the floor cuz you never gave me your number card it was a whole message depressed me and I had to stay there for almost 3 hours with someone for it to come to y'all is it y'all policy to show them what they getting out of work it Etc
its a clean storage place and secure your stuff is safe and the staff do a great job speaking and showing the storage so if you need your stuff safe take it to the storage where its safeand the good part they work with you with the pricing. My stuff are safe in the storage have a great day.....
Friendly family like employees management was very good natured. Love the comarade.
I had a wonderful experience with staff the customer service rep that I dealt with was named Dominique Hood she was absolutely fabulous and because of her I bought the unit please make sure that she she is rewarded for her customer service skills I would refer anybody to her as well as your company thank you
Thank you very much I am please to say that I will use there service’s whenever I need too thank you mr Williams for your services
Ms. Aliyah WILLIAMS was thoughtful and very knowledgeable and professional. Her customer service is laudable. She interacted with a few different customers, U-Haul associates and a vendor in a professional manner. Your facilities are clean, well lighted and easy to access. Thank you.
The staff at this location went above and beyond to meet my storage needs. I would definitely use this facility again and I will recommend this location to my friends and colleagues. P.S. Thank you for the coffee!
The staff is great. Moving across the country sucked but the staff here made this part shockingly easy. Gladly deal with them again.
Peaceful end to a rough start. Brandon, personally was a great help to me and my family.
The office hours are convenient but there was not nearly enough staff to run the busy days like Saturdays. Although I had rented a 6th floor unit online, there were none available when I got there. The manager gave me a unit # for a 6th floor unit, but when I came back with the movers a few hours later, that unit had a lock on it. The office was extremely busy and it was difficult to get attention to the issue that I had no place to move in. William was able to find an open unit on the 5th floor and helped the movers get access to both the 6th and 5th floors since now they needed to bring full carts from the 6th floor to the 5th floor. With the busy office, the moving of floors and the overall confusion about the unit I ended up using and paying the movers for at least another hour. Additionally, that morning when I picked up the 15’ truck the manager had told my to avoid the waterlogged bay and drive through the garage door. However, when I tried to do that the clearance of the 15’ truck was too high. The manager who rented me the truck should have known that.
This was the only pleasant part of a horrible experience with U-Haul. "William" at U-Haul Moving & Storage Of Allegheny West...Thank you for your help and professionalism. If not for him, I'd probably not use your services again. Peter Cazeau 351-444-2621
There was only one instance while there and I was informed immediately. I did incur some damage but was compensated for it. Overall and other than that it served the purposes I needed it for.
First: the staff was great, friendly, and very helpful. The card I was assigned to get access into the building didn’t work. After numerous of failed attempts, I was given another access card, didn’t work. Staff member enter their code so I can get access. I gather my belongings and go to the unit, it was locked. I had to wait for team member to remove the lock. Face to Face with team members: Great! Overall Logistics of the Building/Access: Failed!
Staff was & still are very unprofessional & hostel towards patrons , there loud & unruly . I’ve cancelled my contract with u-haul because of this
I moved from NYC to philly so I emptied my storage unit in NYC and wanted to transfer my stuff to this facility. After making my reservation online- I called the facility to discuss office and access hours given I would be arriving in Philadelphia later in the evening- the person who answered the phone hung up on me 3 times mid conversation. She also did not offer me to try to set up 24 hour access by paying $10 extra and told me “don’t show up here before 9.” I thought that was unprofessional. When I got to the facility at 9am I had to wait 2 hours in line prior to getting my storage unit. Very disappointing. I had to return the U-Haul Trailer I had rented and due to the wait my time went over and I had to pay another days worth of rental costs. Overall I thought the communication was poor and customer service lacked professionalism. Although the young lady that helped me at the counter when my turn finally came was very nice.
first time using a self storage facility everything concerning my move in went smoothly no problems employees very helpful.
Brandon and his staff were truly accommodating and made my experience of renting a truck and storage facility a good one. They explained all the charges, there were no surprises. I was frustrated with UHaul and vowed to NEVER use them, but Brandon reversed my mind about UHaul. I guess not all UHaul’s are the same. Thank you Brandon, keep on providing great customer service, keeping your facility clean and before long, you and your team and your facility ONLY will be the best one in the nation!
The staff was very polite. They are so professional.
The staff was just awesome, had no problems at all.
Everyone we had gone there everyone was very friendly and helpful great place to keep your stuff when needed
Friendly and helpful staff
Staff was rude my nephew got locked in during alarm setting, not a good experience
Very polite and helpful
Elevators malfunctioned too often. Better access to restrooms.
Everything went well during the time I utilized the storage facility. The only issue was upon my arrival to my destination with the items I kept in storage I noticed dead roaches and live roaches on my belongings. This was disturbing as I had to get my new place sprayed before I could continue.
The facility itself was ok with the exception of the fact that we were never told that there would be a huge pillar that occupied a large majority of our space. Also when we tried to cancel when we called the gentleman left us on hold for 40 minutes. Then when I called back he said he would look at our storage and make sure it was cleaned and call back in five minutes. He never did he also said we'd get a full refund bc it was the day we cancelled was the day we were charged and I never heard back from him I had to call my bank to figure the charge and ensure the cancellation. Horrible horrible customer service
I had 2 U-boxes and 1 Storage Unit at U-Haul of Allegheny West. My experience with everyone at this facility was extremely pleasant. All were accommodating, very helpful and friendly. I was particularly impressed with how the office personnel managed a busy time, efficiently handling each customer's needs in a positive, competent manner. If they did not know the answer to a question, they were happy to do the necessary work to find out. I have dealt with many U-Haul facilities (West and East coast) and Allegheny West has been the best! Thank You
Brandon was very nice and professional. His customer service skills were great and he made sure all my needs were met.
I had a positive experience with Uhaul.
Poor ..
I was very pleased the supervisor helped me with all my needs. Very clean in secure.. Thanks for all y’all help!!
My experience at and with this facility was overall excellent.
Very nice staff clean building/ storage... access ability 💯
It was a pleasure to use the U-Haul services and facility. The staff were knowledgeable, professional and helpful. I would recommend this U-Haul business to my family, friends and community.
Wrong information online, wrong truck and storage. Poor customer service at site.
Nice and clean friendly staff and great pricing.
It was a pleasure coming to the storage facility all the time. The security was superb.
Brandon thanks for ALL your help!
The customer service was outstanding, they care about their customers with excellence, I am so greatful how they cared for our belongings.
Need more staff on weekends especially. Opening hours, was waiting in line 45min to make a payment on my storage unit at 10am on 12-7-19 sat. Only had one employee at hunting park Location.......
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The staff was very polite and assistede with securing a storage facility and returning the truck as well. The building is very nice and clean. I feel safe leaving my belongings in that facility.
I always met with very friendy staff. Never had a bad experience. Thank you
I'm grateful for the experience. Personnel was kind and friendly. They went above board to make sure I had what I needed. Thank you did your service.
The facility it self was above average however the staff could use some customer service training especially the older black male who works at the front desk.... He is very condescending !
None
Didn't expect to utilize their services as long as i did. However, any mishaps i personally made were rectified. Therefore, my experience with this U-Haul company @ this location was phenomenal.
One of the staff was very helpful and patient but the manager was very rude to me and his own staff. My items are now stolen. They can't find them. I'm still waiting
Need to file an insurance claim. Sofa was stained by a ceiling leak.
The young lady who assisted me was very poised &professional. She explained the rental access process very thoroughly.
I am happy with the service i received. The facilities are well maintained, the staff was friendly and helpful and got be set up very quickly. I could not have asked for a better experience.
Very much satisfied, with customer service, storage facility, equipment, thank you.
Great
Our individual needs were addressed with courtesy, creativity and speed and were grateful for the helpful employees.
I closed out the unit and then was sent two friendly reminders about payment then two letters about late-Lien payments. I called 4 times to rectify and I still don't know if this has been taken care
Awesome
Jemel and Aliyah were SO helpful to us. We had an unusual situation which required a creative solution and they helped us find it and work through the details. Everyone was extremely polite. So clean!
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This is the worst experience that I have had in all the time I have used your services. I have been overcharged for something that was not my fault. I will write the Corporate Office in regards.
The entire process was made seamless by the knowledge of the staff. Superb service!
Took a little while but my issue got resolved. Will follow up with the manager this week. None of the on hand staff wanted to take responsibility for the error they caused. But, it's all good
Very good service, friendly workers. The place is clean and organized. The only thing I would change is the price for the smallest storage unit. Otherwise, it’s a well maintained placed.
Terrific experience,walked thru the door/was greeted by a very friendly, pleasant man who was eager to help me & offered great information. His name was Mr. Simmons who knew job well & was excellent!
The unit was great and kept my belongings safe and dry. I met 2 employees that were wonderful (can't remember their names, but wish I could). Everyone else seemed lazy and completely uncaring.
Had to call 4 times to refuse a charge based on a vacant unit I had cancelled, this unit was then rented out to someone else and I was charged for it, this is fraud and theft, staff was very rude
Thanks
Thanks
The mgr was rude to me and staff. Moving out was a nightmare. I moved away and couldn’t check out over the phone. I paid three extra months extra until I found a way around this issue. It was Just bad
Great
Very professional ,courteous polite took his time and explain everything to me
Na
Satisfied with your service
None
Very professional and quick service.
Very fast service
great service
Brandon was VERY professional nice guy helpful
This storage place is spacious, clean, professional and helpful.. The prices are good but insurance is high. $55 for smallest unit to $71 after insurance is high. I hope the insurance rates go down.
A good experience
Had a great experience, well lit and clean. It is hard to navigate through
Brandon was excellent in assisting me with my storage unit, very personable. I look forward to working with this team at Allegheny West.
Team did a great job helping my family and were very customer service orientated.
I booked it on line from New York. However then I arrived I had to reregister again and provide information that was not asked on line, Like 3 references and my Home insurance. You should be more cl
The gentleman who assisted me with getting my unit was very professional and kind... when returning the truck i had a horrible experience
Everything was above average
Everything was helpful. They helped create ease of mind while I was overseas.
Great experience
For yesterday being my first time in a U Haul in years was a very good one. The person who took care of me is named Brandon and his service was great. I truly like Brandon’s service.
Premises safe and secured, well-managed, cleanliness throughout including the bathrooms, orderly, well-lit, climate-controlled, Staff: professional, well-informed, courteous and amiable.
Is a good location with convient elevators and carts to use Made my move easy to by myself
Nice clean facility. Friendly staff.
Treated very well.
Would be nice to have two large dumpsters set to be on premises at least 2days out of the week.
The young woman was always professional, respectful and sensitive to my needs.
The staff at this uhaul were lifesavers in a day full of issues caused by other locations. They were efficient and polite, made sure the equipment was safe, and took time to try to resolve problems.
Its clean and secure.would recommend this place to friends
Your staff did a great job. Very attentive. Answered questions. very helpful.
William Simmons was the best. Turned my stressful situation into a smooth situation. He was so polite, with a calm voice and extremely helpful. Awesome!!!
I understand that you have a business to run and due to some bad clientele some unfortunate or misfortunate things have occurred but I truly believe that the customer aspect on an individual basis
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Very neat and clean
It was great great facility... storage could be 24/7
The Uhaul system is a well thought out process and it works brilliantly.
The staff was excellent in providing good customer service. I enjoyed the cleanliness which I give this u- haul a 10. I recommended 2 customers checking out and my cousin moved in on Thursday.
My experience was good
n/a
The customer service From Brandon Donavon was poor. Both delivery to my house and the pickup from my house were late. Lacks phone educate. Perhaps a class in developing customer service skills.
Workers did not want to do any work until a manager was on site. Employees were rude, short tempered and overall negative
The movers were great. The only thing bringing this grade down a bit was that the architecture of the building has several columns where getting a true 10' room is difficult.
I like everything about this location & how it's ran...I have no complaints...
Location had changed since I was last there the entrance had moved there were two workers but only the female worker knew how to work everything this made for a long wait to be served
Was very satisfied with the staff n facility....couldnt complain even i wanted to but i dont
The entire U-Haul storage box experience was a nightmare. No one in any dept. could tell me where my box was located, and everything Cust. Serv. reps told me to expect did not happen.
Well maintained facility
The staff was racist made derogatory remarks about me threatened and harrassed me..I would not recommend this uhaul to anyone I know and would strongly oppose it to anyone thinking of going there.
I have not used this facility. Don’t know why I got this.
I am a new customer here. I am not happy with this facility at all. They are infested with roaches. When I told the manager he just stated, Yeah we know the exterminator will be here soon.
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Brandon at the front desk was an absolute professional. He was working the very busy desk by himself, and went above and beyond to make sure each and every customer was happy. He deserves a raise.
A great facility for storage
noted occasional roaches in unit on move out and we had none upon leaving our belongings initially
.
This was one of the worst experiences of my life. I was given incorrect information from the start, it is impossible to get someone on the phone, "Brandon" was unsympathetic, & hung up on me.
It was good.. just very hot and had hard time finding carts to use.
Not organized at all.
None
unprofessional
not enough people at register. had to wait too long in line.
above avergae
pest control is needed. there are roaches in elevator.
The experience with the UBox was a nightmare. I scheduled the delivery of the box in advance and called the day prior to confirm. Despite that, box didn’t come and no one knew where it was.Never again
Very understanding
The 24-hour access isn’t available anymore. That sucks!!!
Everyone was very helpful. Provided me excellent customer service.
I had a storage unit and moved out before the due date payment. But, my unit still had the lock on there that I forgot to take off. Now they are charging me for the monthly fee; the unit is empty!!!!
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Staff and most of all the manager was horrible will never store there again
The check in was a bit problematic
Yeah it was an excellent place to store my belongings and I would recommend anybody to store their belongings there.
