Customer did not leave a comment.DEBORAH L.
Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Altamonte Springs, FL 32714
(W Of I-4)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer F.
Customer did not leave a comment.KEVIN O.
Customer did not leave a comment.MICHAEL S.
Great jobjames W.
The employee that took my information and got everything set up for me was very polite, and I felt welcome as a customer. The entire process from start to finish, was very smooth. Yes I would definitely recommend this store.ELAINE L.
Customer did not leave a comment.GANGESH Y.
Customer did not leave a comment.YOLANDA P.
Customer did not leave a comment.Clarence T. | Overall Experience
1. I reserved everything 2 weeks in advance and When I got there to pick up the truck snd moving supplies they did not have everything I reserved. I was missing one dolly, 40 pads, and an appliance dolly. The one guy behind the counter had no clue about how to check me out and use the computer. neither of the two guys behind the counter were empathetic, apologetic or offered any solutions to them not having my supplies. The were rude and acted as they just didn't care. They did not ask my if I had any questions or show me how to operate this 26ft truck. They just handed me the keys and my receipt. They did not go over my receipt explaining my charges. They basically said here's the keys, here's the truck. The did not say thank you for using uhaul. They did not ask if I had questions. They did not say have a nice day. Nothing. During checkout (before I entered my credit card) I asked them to break down the charges and their answer was I don't know but it will show on your receipt. I said I want to make sure it's right before I pay you. One guy said the â€œscreen won't show meâ€ then basically tried to rattle off his memory what he thought I was purchasing and said if there's a problem after you pay well correct it. I was frustrated and was under a time crunch to get back with the truck because I had rented Help to help me pack the truck. I was so aggravated I will never use U-Haul again.Terrell H.
Clean the blood off the vehiclesJAMES L.
Customer did not leave a comment.VENNESSA J.
No improvement needed at this time.Hector S.
I think the store could use a few more employees. Maybe just on cleaning day; to run trucks when the check out people are busy. Keep the nice courteous staff as well... Kudos to them!RICHARDE' A.
People were rude won't use uhaul again because of this experienceKAYLIE S.
I rented a truck with the fuel gauge saying full. After driving for less than two miles, the fuel gauge read 3/4 of a tank. I drove a total of 9 miles and had to put $10.00 in gas to get the fuel gauge to a full tank (roughly 2.7 mpg). I've driven tanks that get better mileage than that.RYAN K.
Customer did not leave a comment.CHRISTOPHER A.
I tried to drop off the truck at the Orange City location and they wanted to charge an extra $104 even when the rental was one way. I asked to the rep at the Altamonte location before I rent the truck if i can dropped off in another location without extra cost and he said no. The manager in Orange City was very rude and suggested to call your customer service 800 number instead looking for a resolution.GEORGE S.
Customer did not leave a comment.LIBRADA A.
Customer did not leave a comment.EDWARD Z.
Customer did not leave a comment.Pamela G.
Customer did not leave a comment.LAJUANA R.
Customer did not leave a comment.JEFFREY C.
I dropped off after hours so I was not able to have any interactions with anyone. I'm pretty sure they know how to do their jobs properly.GINA J.
Customer did not leave a comment.DEBORAH L.
Customer did not leave a comment.CASEY D.
Everything was great, fast service, great customer service! Thank you,WILLIAM S.
Your moving help connection was a big hassle. Had to go back and forth to get things coordinated.Hugh P.
Only issue was truck had no gasVincent C.
Add more staffing to the location.Hector S.
Customer did not leave a comment.GREGORY A.
Angi & her team are going a fantastic job!!!Henry R.
Customer did not leave a comment.Tyrone N.
Representative on the phone was very helpful locating the trailer I needed. I was only calling to inquire about availability but she set me up with a reservation in just minutes. Picking up the trailer with simple and easy. Dropping it off the next day was even easier!BRIAN D.
Customer did not leave a comment.THOMAS D.
The person who was helping me wax very helpful and patient. The equipment was not clean, however it was a trailer.ANDRIY S.
Customer did not leave a comment.KIMBERLY J.
Customer did not leave a comment.Daniel T.
All-around good location. I'll always use.ROBERT W A.
Customer did not leave a comment.BRANDON W.
They did not have the equipment that was reserved when I showed up. This location is also chronically understaffed @ the desk. The employees have a lackadaisical attitude to their work. When I was checking out they had either old pictures of the truck or pictures of the wrong truck (2 very similar numbers on their lot) which did not instill confidence for returning the truck in good condition. Overall it was a very poor experience.Sean T.
Customer did not leave a comment.SANDRA C.
Customer did not leave a comment.ADRAIN R.
Customer service was good. Truck was good. This location has always been reliable.ALEXANDER I.
Customer did not leave a comment.ANDRE' P.
Customer did not leave a comment.MITCHELL ELLIOTT R.
Customer did not leave a comment.SCOTT C.
The employee, Destiny, left the truck running while returning my truck and decided to charge me for the gas. I have the receipt for filling up the truck.Taylor G.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Katrina R.
The guy who helped has an in deference that was a stark contrast from the pickup locationWalton Z.
Customer did not leave a comment.XU Y.
Good location, will use again.William T.
The entire experience met my expectations, especially the employees who were very helpful to someone who doesn't use technology very often.MARK B.
Customer did not leave a comment.MARCIA J.
Angi is amazing!!!!!! Great Manager!!!!!HENRY R.
Customer did not leave a comment.JALEN J.
Absolutely Nothing! From the time that I picked up the trailer in Altamonte springs fl until I returned the trailer in Waterford Michigan nothing but excellent well trained employees with customer service...DAVID M.
Never change... you're the best peopleJOSE H.
i have been overcharged even though I did not use any of furniture pads and fill the tank back in to the same level as I picked that up. Someone should call me asap otherwise I will post a google review as well. Thanks.MURAT C.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Shauna A.
i request online from these place hand truck and dolly.when i pick up the truck the counter man told me the dont have dolly and handtruck so he give me apliancce hand truck.thats the best they cut do. thats you called U-HAUL; BAD BAD BADRAFAEL M.
Awesome peopleJOSE H.
Easy check in and returnJAMES M.
Customer did not leave a comment.lee B.
Customer did not leave a comment.Natalie M.
The tires were so out of balance it was like being in a blender. I bought gas but was charged to gas up the truck. Trevor, asst mgr was snotty and zero help. It takes over 20 minutes on hold to get a live person.Glenn N.
Less paper workSTEPHEN C.
Customer did not leave a comment.KEITH B.
Once the car tow is hooked uplease just check and make sure that all the tail lights & blinkers are all in working condition . I was pulled over on 3 different times due to the fact that the right turn blinker wasn't connected right or maybe just not working properly . I'm sure it wasn't on purpose & just a simple ohversight â€˜I know things happen & we are only human and we all make mistakes. Unfortunately it cost me a moving violation of $98.63 and each time I was pulled over for it , it did slow me down quite a bit and got me to my destination way past my arrival time. So besides costing me extra money I didn't really have to spend and getting me into town much later then I should have and the only other thing was when I got loaded all up and had to get beck to have the car two connections done I was also charge a hookup fee . This is something I was never made aware of when I paid for the truck, two and hand doily . I had already paid for everything and was very surprised that I was being charged again for something else when I got there .. So besides the hidden fee & the right blinker not working properly everything else was really great . Anyway I got the truck turned in Friday with extra gas in it and everything was good ,,I turned the truck and two in with no problem and the equipment was in the same clean condition as when I originally picked it up . Thank you , Lacey KleinLACEY K.
Customer service was miserable, unhelpful, and purposely sent be to a location across town. Hung up the phone and cussed me out. Horrible customer service. The store location did not give me a hand truck but charged for one, the money was not returned and had to pay for something I never recieved.CARRIE L.
U-Haul is very easy to work with.DIANNE A.
By wiping the inside of the truck down. It had pollen all everywhere from the last person had it plus finger prints. But overall it was very usefulASA M.
Understaffed earlier in the weekday. The weight of the 12X8 enclosed taxed the limit of smaller female strength. Also, staff should be more independent and self confident without having â€œto check with my managerâ€ for the simplest and most basic common sense questions.RICHARD O.
The customer service is great exep the part we're they were too busy Thank youAngel L.
Requirements for service was not acceptable. Next time I will go somewhere else.Phillip G.
Excellent staff!Cynthia W.
Customer did not leave a comment.Cynthia P.
Customer did not leave a comment.ROBERT G.
Both employees I worked with were fantastic. Thanks to each.CARL A.
Customer did not leave a comment.Pablo L.
The owner, or young lady behind the front desk was very unfriendly, and uninviting. She was very rude. The young man assisting her was very pleasant. Thankfully he was there.PHALANA W.
Can be a long wait when another customer is being serviced.WALTER L.
Staff at this location was nicer and more knowledgeable than the staff of nearby large locations.GARRETT P.
Customer did not leave a comment.WILLIAM F.
Manager was super nice and helpful. Interior of truck was a bit dirty but overall a good experience.ROBERT C.
Customer did not leave a comment.GRETCHEN G.
Answer the phone... my card was charged $19.70 after I turned in the truck with more gas than what I got it in and the guy in Jacksonville FL told me I was only being charged $3.40 for over miles... Please do better at stating your chargesMario W.
Customer did not leave a comment.Misti S.
Maybe adding a fragrance in vehicles it did smell like a dirty garage.LUCYMAR R.
None the staff was nice whole experience was easy.CARMEN S.
My experience was excellentJAMES H.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Coulby G.
My pick up time was 9:30 am I waited in line from 9:10-9:40 am. Only 1 rep helping people at the counter. Took another 20 minutes to leave because of a slow computer. I was told that I still only had until 1:30 to return the equipment or be charged $50 for being late. I had to rush what I was doing to avoid being charged. I was credited $5 for the auto transport being short a strap, I had to use my own strap to keep the car down. I think I will just use penske next time.Rc S.
Customer did not leave a comment.Kenneth M.
The pick up and drop off was great. The issue was I was charged for a extra day. I called the location and they told me I needed to talk to customer service so they transferred me to customer service where they called the location back and talked to the asst manager and he said there was a mistake a d would refund the extra day. I am not sure why I needed to make a 40 minute phone call for a simple mistake that should have been taken care of at the location.Mario S.
Customer did not leave a comment.Devey June G.
Customer did not leave a comment.Phillip T.
Customer did not leave a comment.NEKEISHA S. | First Impressions
Customer did not leave a comment.Janelise R. | Overall Experience
A Comfortable experienceEmil F. | Online Move In
I always use u-haul. They are the best for real.Pashka K. | First Impressions
Customer did not leave a comment.Jeannie C. | Overall Experience
Customer did not leave a comment.Lara A. | First Impressions
The customer service service is great.NICOLA S. | Overall Experience
Good staff plus neat clean facility. Thanks !Lou B. | Overall Experience
Everyone was excellentDawnette K. | First Impressions
All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.Ricky S. | Overall Experience
Staff is THE BEST at this location. A++ service!! Thank youKaren W. | Overall Experience
Great service the manager Phil was greatTim M. | Overall Experience
Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.takeysha b. | First Impressions
Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!Brenden B. | Overall Experience
The staff was amazing to work with and Phil went above and beyond to help me out.Douglas W. | Overall Experience
Very helpful staff and a easy quick move inChristopher L. | First Impressions
It was nicer than others I have had in the past.Eduardo R. | Overall Experience
Great managerPETER T. | Overall Experience
I would recommend this top-notch facility in a heartbeat due to the excellent management!BARBARA H. | Overall Experience
Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!Jeremiah M. | Overall Experience
Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.Scott D. | Overall Experience
Uhaul is my they are the best. Prices are more expensive than I expected.TRACY V. | Overall Experience
Friendly staff!oneida c. | Overall Experience
Quick and easy!oneida c. | First Impressions
The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good workBritney B. | Overall Experience
Thanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.Javier F. | Overall Experience
The two employees that helped me were professionally wonderful.Alicia O. | First Impressions
ThanksKIM G. | Overall Experience
The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.Carol D. | Overall Experience
Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.Lorrie C. | Reservation
Facility was clean, employees friendly, helpful, and efficient. Great experience.Jenny H. | Reservation
It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!Danielle A. | Overall Experience
The owner & staff were very helpfulLisa C. | Overall Experience
Great and friendly staff and excellent manager Melissa with excellent customer serviceIbrahim M. | Overall Experience
Great experience! Helpful staff!KATREECE D. | Overall Experience
She was very nice and did an excellent job to help me satisfied my needsMiriam L. | Reservation
Melissa was greatCory H. | Overall Experience
It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina RodriguezSabina R. | Overall Experience
Convenient and affordableDavid L. | Overall Experience
This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rdYonnie R. | Overall Experience
The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!Laura R. | Overall Experience
Kind and professional!felicia l. | Reservation
I had an excellent experience and will probably use again in my new locationthomas s. | Reservation
You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.Shari C. | Reservation
being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not coolDavid C. | Overall Experience
The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terribleTimothy S. | Overall Experience
Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!Franklin T. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!