My room had a mouse trap in it and was dirty when I moved in
Katrina S. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Ames
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Ames staff was very friendly and helpful
Katy M. | First ImpressionsI Had a problem with the roll up back door on the 6 x12 trailer I rented. The cable came of the door and made it impossible to close after completing loading the trailer. I was able to take the back bracket off allowing the cable that had jammed the door to become free so I could use the trailer. Trailer worked perfectly other than that incident. Ron
Ronald F.We have already recommended U-Haul Storage to anyone needing storage. We were glad to have found it.
Dennis T. | Overall ExperienceThis storage unit is amazing! I love the area for loading and unloading. It is so convenient and clear. Plus the free carts to move your things was so helpful. Will definitely recommend and use again!
KATY S. | Online Move InThe staff was very professional and helpful. The pickup and return of the trailer I rented went very well. 5 stars to the staff.
Robert j W.THIS IS NOT THE LOCATION'S FAULT - Just be prepared to have the Area/District U-Haul people call you the day or two before and tell you something is not available. They call it an online reservation, it is really more of a request for a reservation. If you are towing with your own vehicle, you are told one thing regarding if your vehicle can tow the trailer, but apparently the person who calls sees something else. On multiple occasions the web site said my setup would work, then when I am told what I reserved was not available, I was also told that what I wanted wouldn't work anyway. U-Haul is the only company that rents trailers you can tow with your own vehicle, so they can get away with this, but it does not make me want to use them in general in the future. BUT - Don't take this out on the local person, more than likely it is out of their control.
KRISTOPHER M.Easy drop off location & after going over an accident report that occurred shortly after traveling to Ames,IA everything went very smoothly. Received excellent customer care on this end.
Debra W.Nothing. All was great and so easy and the pickup was fantastic.
DONALD B.One pen used to hold trailer ramp in closed position did not slide out easily, neighbor removed with much difficulty. This was pointed out when trailer was dropped off so company could repair. This trailer had Texas license plate. Employee was apologetic, respectful, and reassuring .that repair would be made before being rented out again.
MARY C.Thanks!
ALAN M.Easy to locate and get into. Thank you
Chris J.Allowed me to unhook the trailer/car when I pulled in, ever though I was not unloading til the next day. Very good customer service!!
Patricia S.Nothing!!!!
RICHARD O.The floor of the truck was waxed excessively and made loading and unloading very unsafe
Joshua G.Nothing. We'll done
KELLY G.The trailer wiring was bad. I had to stop on my trip to fix wiring so that the running lights would work
TUCKER G.The return process was great, ONCE my internet kicked in (as I returned the trailer after hours). THAT was quite annoying.
MARC A.N/A
ELIZA MARIE F.The original vehicle that was requested was from a different location, it was switched to a farther away location, even with a discount in the mileage, the extra distance and gas increased the price by roughly $25-30 Employee informed us that the truck we were given had not been checked in properly and that they needed to correct mileage, fuel level, and scratches all over the vehicle. With the dolly and pads in the vehicle when they were not requested space was lost in our ability to pack additional items in the truck. All in all it felt like we were being nickel and dimed, would not recommend to friends and family.
Samuel B.There needs to be a backup system to online check in. I was having software issues. The representative I spoke with via phone was very good, but explained that she didn't have to option of a manual check in. Your representatives should be able to override the online system when they need to.
Clark C.Fabulous experience, due in large part to Shawnda's friendly and competent assistance with both the rental and return process! She is an excellent ambassador for U-Haul!
DIANA C.Overall experience was positive... The manager and all of the staff were pleasant, knowledgeable, and helpful.
KEVIN K. | Overall ExperienceVery clean Staff is friendly and helpful
Pat b. | Overall ExperienceEverything went great, glad you're in town!
STACI H.Ryan was TOP NOTCH!! He made sure trailer connection to my vehicle was correct and secured.
DONNA M.Check that the junk has been removed from the rear before renting it out to the next customer
Dean T.Seems like the store needs a bigger parking lot. The store it self could be a little bigger too.
KENNETH B.There was poor communication from this site and we ended up having to wait almost an hour past our scheduled pickup time to get the truck. I was told on the phone I'd be able to come early to get my truck, but when we got to the store we were told that the previous renter wasn't scheduled to bring the truck back until the exact time we were scheduled to pick it up. When they didn't show up on time, a worker called them to find out they were told they didn't have to have it back until half an hour later. However, everything else went very smoothly and Justine was very helpful to us.
Richard Z.Great Experience! Personal were very helpful and friendly...
Mark R.Trailer was unusable for towing a non running car. Horrible design.
RYAN H.I reserved a uhaul from another location and was told a day ahead of my movinfthat it wasn't available.then I was told none closer than ames.
Jill M.Too many trailers and trucks in the parking lot, found it difficult to find a place a park. I realize it was college move in week.
Kraig K.So Easy compared to previous times I have rented.
Jason L.Somehow speed up the time it takes to complete the pickup paperwork and getting the equipment
ROBERT S.Line was long with only one person at the counter, but I wound up just doing my check-in online anyways, which went quickly and smoothly.
Jeffrey K.Staff was pleasant, and pickup went smoothly. Truck was clean on the inside, but hadn't been washed.
Sid W.Lots of check-in all at once and the person was great and it was a quick process. He said he came from another store to help out.
Todd T.Need larger lot size
Stan M.The staff at this store, especially Lawrence Williams, were especially kind and welcoming. Lawrence is one of those employees with extraordinary insight and caring. He seems to sense what customers and staff need even before they know it. He works often and it is always a pleasure to see his smile. Be certain to take good care of him; he is corporate CEO material, in my opinion. The people who work for him also appreciate his kind and thoughtful demeanor. Listen to him and your business will continue to innovate and improve. He knows how to treat people.
tamara k. | Overall ExperienceLong waits, problems with on-line returning - required sms of code that did not come thru wasted hour to return.
ADAM K.Great service!!!
Michael L.Easy and fast drop off.
Kevin G.I dealt with several different people at this location. EVERYONE ON THEM were excellent!! In a day and age when it is hard to find conscientious and caring employees, this location has done superbly. It was a joy to deal with you!!
Kenneth A.I just wish that someone could walk us through in person how to and where to get into the building and make sure they feel comfortable with everything! I had to call for help the first time! Just rattling off directions is not enough! After I got used to the procedures, though, everything was all right!
Virginia F. | First ImpressionsIt’s always gets down to the people And these people are great Thank you
JOHN A. | Overall ExperienceEmployee was rude.
Kim P.The reservation process online is quick and easy. The staff are really nice at the Ames location too. We are very pleased with everything! Thank you!
Scott S.Everything went great. I will be returning for another rental in the near future.
Douglas S.The online rental and return helps reduce the time you spend waiting in line!
CRYSTAL S.They were great to work with.
RYAN G.Long wait using the telephone. The site was confusing to use, initially.
JEROME N.My truck wasn't on full when i got it
HEATHER L.Tried to use the mobile pickup feature, but the app/website didn't work. Wouldn't verify my location or let me scan the location barcode
MICHAEL L.Have a phone number that connects to the front desk rather than an automated system
Mary B.Ryan was extremely helpful when I picked the trailer up. He made sure all the lights were working and even cleaned the connection for the wiring. Excellent service. Dropping off was great as well. Unfortunately I didn't get her name. She came out and helped unhook the trailer and inspect. All around, excellent service.
ROGER H.The facility is excellent and very convenient. Renting the storage unit and getting the move out confirmed were not. I am out of state and was trying to rent the unit online or by calling and none of my calls were ever answered and nobody ever called back. Emails were also not answered. Even though online it showed I had a reserved unit when my daughter went to the facility it was not. Luckily she was able to reserve a unit in person.
Jacki M. | Overall Experiencehad everybody up front helped out customers Made the transaction very smooth
chuck s. | First ImpressionsThe people at this location are Great
JOHN A. | First ImpressionsThe access hours aren't terrible, but 24 hours would be more convenient.
Erik F. | First ImpressionsCould not get into storage bdg.
Cecelia H. | First ImpressionsMy only complaint is that the unit that I reserved online was not available when I went to the facility. You oversold the number of 5x5 units and I had to pay more money to get a 5x10. Not happy about that!!!
Mike F. | First ImpressionsThe whole process was simple and painless and getting into the building and unit was quick. I wish the halls were marked a little easier to find where you unit is located but we found it quick enough. I will honestly continue to use the storage options as long as need be. Felt much safer than previous companies I’ve used.
Amanda P. | Online Move InGreat job! Excellent option for storage.
Adam B. | First ImpressionsSeemed a little understaffed in the office. No one was there when I came in and there was a wait before staff came into the office. I was a bit confused about the green zip tie on the unit door. I was not told that would be there so I did take it off to proceed with loading my unit. Unit was very clean and was as expected.
patty h. | First ImpressionsEntry system not well explained and my first access card did not function.
Loren W. | First ImpressionsGreat service and very helpful!
Shawn B. | First ImpressionsEverything was so user-friendly and easy to understand! The entire process of reserving a unit, checking in, and moving our belongings in was so efficient, clean, and unstressful!
Julia M. | First ImpressionsThe website needed to be more transparent about not taking checks and that there were different levels / prices for the neccesary insurance. The facility is very nice and clean.
Dallas T. | First ImpressionsI dont like companies that send me surveys, just like your cust service reps if i wanted to give them a review i would seek out a way to do so. Not be bothered by emails for useless surveys.
Corey W. | First ImpressionsEmployee was courteous and polite, and recommend things for an easy transaction.
ronald c. | First Impressions