Great help, thank you!
Forrest P.Customer Reviews for U-Haul Moving & Storage of Ames
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We wish there was a better way to drive off the property, it needs to be better marked. Overall, it was a very good experience with excellent staff.
ALICE T.I lived in this town for 7 years and the people who run this location have always gone out of their way to be helpful and pleasant. But the way the uhaul corporate conducts business is appalling and unacceptable. Tldr: Uhaul will not guarantee your reservation or guarantee the condition of the equipment under any circumstances. I made a reservationt to pick up a truck in Ames for a one way trip to Boise months in advance. I was told the day before that I would have to pick up a truck in a different location almost an hour away and at a later time than I had requested my pick up in Ames. When I called the second location to ask if the truck was there and how many seats it had and if the additional equipment I requested was available they informed me the truck was not there and they couldn't tell me how many seats it had because they weren't sure what model of truck was coming. The people at that location were also extremely professional and helpful. Additionally they informed me the truck was scheduled to be dropped off at roughly the same time I was scheduled to pick it up so if the other person was late I would be waiting. Needless to say there would be no time for the truck to be serviced. I drive commercially and understand what should be done for an inspection on equipment between jobs. I cannot believe uhaul seriously runs business this way; Loaning commercial vehicles out for cross country trips back to back with not so much as a walk-around inspection of the equipment. When I called the Uhaul reservation hotline to express concern about the situation I was told I had agreed to these terms already and the women I was speaking to just couldn't understand what I was upset about. I said, if I had to, I could be flexible with pick up time and location but I needed to be guaranteed the equipment would be there and be in working condition. She said it wasnt possible. The only thing she could guarantee is that I would get $50 if the equipment wasnt available. Eventually she said if I didnt like it I could cancel the reservation I made months ago for a truck I needed in order to move across the country the next day. Easily the worst customer service I have ever recieved. I canceled my reservation and happily paid almost twice as much to work with Penske. I will never use uhaul again and I take every opportunity possible to reccomend other avoid uhaul at any cost.
AVERY M.The sliding door was very difficult to open and close. Not sure if it is just lubrication or something else.
ERNEST B.Quick service and friendly assistance by the staff.
Philip C.Text or email when the u-box gets to it's location. I found out it was there early just because I called.
Lisa D.I did not have a reservation. I just walked in. It took the ladies five minutes to get in the truck. It ran perfect. Dropped it off 3 hours later and it took 3 minutes to check it in. This place has it going on
Louis A.Quick, friendly check-in and check-out. On-line reservation system could stand to have a bout half the clicks to complete. Far too many added items to click past.
SHANE W.Wish they allotted few extra miles on rentals cause we had to drive out of the way to pick it up and return to load
Kirsten J.Staff did a great job and took care of ALL the details very professionally!!
JEFFREY S.Ryan very helpful Thank you
SOMNUK N.Staff was polite, knowledgeable, and quick. Excellent experience.
CARA B.Check-in was smooth, friendly, and efficient. Drop off was the same. Thanks!!
Patrick M.The Ames haul location always goes above and beyond! Very friendly managers and employees. They rock!
JAKE B.Well marked easily accessible,professional and helpful.
Tom M.Fast service
GERARDO V.I was 1/2 hr late for my online scheduled pickup. Checked out fine abt 8am and the gentleman said “just return it sometime around this time .†Returned it 4 days later abt 8:45 am but the gal who checked me in charged me for an extra day, saying she had to go by the original scheduled time. Really? Another full day charged for 45 minutes late??
PAUL H.Fast and friendly service
CHAD S.Please double check that there is a ice scraper in the truck.
BRUCE N.Great customer service
PATRICK B.All of the equipment I reserved was available, clean and functional. The guy behind the counter was professional and knowledgeable, answered all of my questions and got me on the road quickly. My best Uhaul experience so far!
SETH H.The representative made the check in smooth and briefed me about the whole process on how to drop it off.
Muhammed W.easy to pick up and drop off. employee helped hook everything up and made it super easy!
Matthew W.Put gas in the truck and don't charge for dollies we didn't get.
Evan M.Great job fast and courteous staff
DANIEL S.My room had a mouse trap in it and was dirty when I moved in
Katrina S. | Overall ExperienceThe Ames staff was very friendly and helpful
Katy M. | First ImpressionsI Had a problem with the roll up back door on the 6 x12 trailer I rented. The cable came of the door and made it impossible to close after completing loading the trailer. I was able to take the back bracket off allowing the cable that had jammed the door to become free so I could use the trailer. Trailer worked perfectly other than that incident. Ron
Ronald F.We have already recommended U-Haul Storage to anyone needing storage. We were glad to have found it.
Dennis T. | Overall ExperienceThis storage unit is amazing! I love the area for loading and unloading. It is so convenient and clear. Plus the free carts to move your things was so helpful. Will definitely recommend and use again!
KATY S. | Online Move InThe staff was very professional and helpful. The pickup and return of the trailer I rented went very well. 5 stars to the staff.
Robert j W.THIS IS NOT THE LOCATION'S FAULT - Just be prepared to have the Area/District U-Haul people call you the day or two before and tell you something is not available. They call it an online reservation, it is really more of a request for a reservation. If you are towing with your own vehicle, you are told one thing regarding if your vehicle can tow the trailer, but apparently the person who calls sees something else. On multiple occasions the web site said my setup would work, then when I am told what I reserved was not available, I was also told that what I wanted wouldn't work anyway. U-Haul is the only company that rents trailers you can tow with your own vehicle, so they can get away with this, but it does not make me want to use them in general in the future. BUT - Don't take this out on the local person, more than likely it is out of their control.
KRISTOPHER M.Easy drop off location & after going over an accident report that occurred shortly after traveling to Ames,IA everything went very smoothly. Received excellent customer care on this end.
Debra W.Nothing. All was great and so easy and the pickup was fantastic.
DONALD B.One pen used to hold trailer ramp in closed position did not slide out easily, neighbor removed with much difficulty. This was pointed out when trailer was dropped off so company could repair. This trailer had Texas license plate. Employee was apologetic, respectful, and reassuring .that repair would be made before being rented out again.
MARY C.Thanks!
ALAN M.Easy to locate and get into. Thank you
Chris J.Allowed me to unhook the trailer/car when I pulled in, ever though I was not unloading til the next day. Very good customer service!!
Patricia S.Nothing!!!!
RICHARD O.The floor of the truck was waxed excessively and made loading and unloading very unsafe
Joshua G.Nothing. We'll done
KELLY G.The trailer wiring was bad. I had to stop on my trip to fix wiring so that the running lights would work
TUCKER G.The return process was great, ONCE my internet kicked in (as I returned the trailer after hours). THAT was quite annoying.
MARC A.N/A
ELIZA MARIE F.The original vehicle that was requested was from a different location, it was switched to a farther away location, even with a discount in the mileage, the extra distance and gas increased the price by roughly $25-30 Employee informed us that the truck we were given had not been checked in properly and that they needed to correct mileage, fuel level, and scratches all over the vehicle. With the dolly and pads in the vehicle when they were not requested space was lost in our ability to pack additional items in the truck. All in all it felt like we were being nickel and dimed, would not recommend to friends and family.
Samuel B.There needs to be a backup system to online check in. I was having software issues. The representative I spoke with via phone was very good, but explained that she didn't have to option of a manual check in. Your representatives should be able to override the online system when they need to.
Clark C.Fabulous experience, due in large part to Shawnda's friendly and competent assistance with both the rental and return process! She is an excellent ambassador for U-Haul!
DIANA C.I just wish that someone could walk us through in person how to and where to get into the building and make sure they feel comfortable with everything! I had to call for help the first time! Just rattling off directions is not enough! After I got used to the procedures, though, everything was all right!
Virginia F. | First ImpressionsThe access hours aren't terrible, but 24 hours would be more convenient.
Erik F. | First ImpressionsCould not get into storage bdg.
Cecelia H. | First ImpressionsThe whole process was simple and painless and getting into the building and unit was quick. I wish the halls were marked a little easier to find where you unit is located but we found it quick enough. I will honestly continue to use the storage options as long as need be. Felt much safer than previous companies I’ve used.
Amanda P. | Online Move InGreat job! Excellent option for storage.
Adam B. | First ImpressionsSeemed a little understaffed in the office. No one was there when I came in and there was a wait before staff came into the office. I was a bit confused about the green zip tie on the unit door. I was not told that would be there so I did take it off to proceed with loading my unit. Unit was very clean and was as expected.
patty h. | First ImpressionsEntry system not well explained and my first access card did not function.
Loren W. | First ImpressionsGreat service and very helpful!
Shawn B. | First ImpressionsEverything was so user-friendly and easy to understand! The entire process of reserving a unit, checking in, and moving our belongings in was so efficient, clean, and unstressful!
Julia M. | First ImpressionsThe website needed to be more transparent about not taking checks and that there were different levels / prices for the neccesary insurance. The facility is very nice and clean.
Dallas T. | First ImpressionsI dont like companies that send me surveys, just like your cust service reps if i wanted to give them a review i would seek out a way to do so. Not be bothered by emails for useless surveys.
Corey W. | First ImpressionsEmployee was courteous and polite, and recommend things for an easy transaction.
ronald c. | First Impressions