Customer Reviews for U-Haul Moving & Storage of Ames

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ames

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Carolyn M. on

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Great experience! Will definitely be back if/when we need moving trailers or equipment

Jesse S. on

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When returning we were unaware that there was a new drop off area behind the building. We dropped off at the old drop off area. When we went in they wanted my husband to back the uhaul in the extremely tiny busy parking lot into the busy street. They need to let the customers know that there is a new drop off area BEFORE you return with the uhaul and get rid of the old drop off arrows. For paying over $100 for a uhaul, I was shocked they were asking US to do their job and put it back. They were quite rude about it. The other 3 people dropping off had no idea about the new drop off area either.

David Erwin R. on

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paul W. on

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Originally I was going to pick up the truck in Fort Dodge but last second change to get it in Ames. The problem was that there was no truck in Fort Dodge per my reservation. I was not impressed to find that I had to pay the gas bill to drive the truck the 80 miles to where I was supposed to get the truck originally. Would not have been a problem if not for the 8 mpg the trucks get. Other than this it was a great experience.

dustin H. on

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I was told by the Fort Dodge location that I would have a 6x12 utility trailer for me to use one way to Centerville Iowa. Only to get to Fort Dodge and them not having my trailer and saying I have to aback track to Ames to get the trailer I needed. Oh and also it can’t be a one way rental they said and I have to return it to Ames!!! This costly mistake cost me 3 hours in a full day I had filled with driving. I’m very disappointed in Uhaul for this set back.

Marvin R. on

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John A. on

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Michael C. on

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Tom R. on

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Jim K. on

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Stephanie S. on

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Kieran F. on

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Jose M. on

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Good customer service at the Ames location helpful attentive pleasant guys. Hard to find good customer service these days.

Jean O. on

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Mary W. on

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Samuel M. on

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Hayle B. on

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Convenient, that is about it

martha S. on

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Daniel V. on

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Anabelle L. on

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Ann J. on

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ROBERT D. on

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Adrianna H. on

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I needed a 9am pickup but was told it would be noon. Truck still wasn’t there. We had to come up with a solution because Mack the manager didn’t. He cannot handle upset people. We had to ask him to call the people that were supposed to turn in the truck at 11 to find out where it was. No customer service skills.

Lisa D. on

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Marcia R. on

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The perfect do-it-yourself haul experience. Thanks!

Joseph K. on

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Nancy A. on

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Follow up with phone call for reservation as per instructed when reservation was made

Robert S. on

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Great service

Thomas M. on

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Marty P. on

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TEL U. on

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Helped answer all my questions with the utmost knowledge and importantance

Mark R. on

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Austin W. on

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Awesome facility. Staff is amazing

Janis L. on

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Thank you

Anna K. on

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I know this is a newer storage unit, but getting 24 hr access figured out ASAP is a must for a happier customer. For anyone with an 8-5 closing at 7pm is unrealistic and inconvenient.

Dena Z. on

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Kevin K. on

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Employees were very efficient

Ross A. on

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Mack was great for work with.

Mia W. on

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Only complaint is one time I had to ask them to unlock the storage facility soon after they opened. Otherwise clean and helpful facility.

Allison A. on

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Easy access to storage locker with the added bonus of having carts waiting for you at the facility made my moving day much easier. As well as, the dock where you park being perfect for moving trucks

Janice A. on

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Although the store was busy with college students coming back to town, the manager was very thorough with us. Another employee was at the storage building, and was extremely helpful to us.

Erin S. on

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Facility was always clean and easily accessible. Staff was very helpful and friendly! My only (small) complaint would be that I wished there were less mattress carts and more flat carts to move boxes!

Kevin S. on

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What's the point of requiring circular locks?

Wade B. on

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Nice facility would rent again

Flora W. on

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It was busy but the staff was friendly and patient.

James M. on

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Staff was professional and helpful. More carts would have been helpful but I was there at busy times.

rachall r. on

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Great help. Great facility. Easy access.

Joe W. on

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very organized and efficient, considering it was a busy weekend

Kendall G. on

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the employees were very busy, it was very hot and humid, it was later in the day, on top of all of this, the employees were very helpful and made sure all my questions were answered.

steve d. on

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A wonderful, brand new facility. Staff person was very helpful. Will use this storage facility again if we need storage.

Ryan H. on

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The new facility looks great! I'm glad that even though the current hours are only store hours that the employees were willing to leave it open for longer and come back after hours to lock up,

Lindsay O. on

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Great experience. Everything was clean and very convenient.

Pål I. on

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New and fresh looking storage. Helpful staff!

Joan H. on

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It was impossible to actually talk to the Ames location in person. The location would never answer and I would bounce to a different person somewhere else. I had to drive location twice for questions.