Customer Reviews for U-Haul Moving & Storage of Ames

Everything went smoothly as expected.

Everything was great and the personnel were very helptul.

Everything went smoothly

Excellent customer service

I've been there the past 2 days and the guy that helped me with my storage (again, I'm really sorry, I can't remember his name) was absolutely fantastic. Originally my storage was on the 3rd floor and he was able to help me get one on the 1st floor so it would be easier to load. He also came over to the units where the motorized door was to make sure the entry card worked so I wouldn't keep getting locked out. Today when I returned the truck, he make the whole process quick and easy plus he was able to help me secure another truck for when I move the storage out. I couldn't be happier with uhaul in Clearwater and Ames. (Also when I called the 1800 number in Clearwater, the customer service lady was great too).

Check the truck over before allowing to be rented. No windshield wiper fluid, winter in IA/MN, unacceptable. Equipment I rented not included in the truck, had to drive be back to the location to get them. Truck had faulty front wheel bearing and was undriveable halfway through my trip. Awful experience. Truck had to be towed, we had to unload and reload a new truck, pickup location for the new new haul was unaware I was coming even though I was assured they would be called.

Fix the qlitch so people can get the doors to work right.

Excellent customer service. I use UHAUL quite frequently for my job and the process is always quick and efficient. We will continue to give this location our business.

Quick and easy!

Nothing

Fix your app. When I returned the trailer I rented, I tried to return it online using the Uhaul app. I could not get it to work. It wouldn't let me add a picture of the trailer, but when I tried to proceed, it wouldn't let me without posting a picture. If you want people to use the app, make sure it works!

Excellent customer service. Made my move so easy. Thank you

Sure wish there was an option to have a spare tire. 24 hour road assistance means little if you are stranded and need to be somewhere.

Seemed a little understaffed in the office. No one was there when I came in and there was a wait before staff came into the office. I was a bit confused about the green zip tie on the unit door. I was not told that would be there so I did take it off to proceed with loading my unit. Unit was very clean and was as expected.

Have some seat belt extenders available for bigger people

Wry nice job explaining everything we needed to know

Everyone was friendly and helpful and the UBoxes made moving SOOOOOOO much easier. I will recommend this to everyone I know. Moving is stressful enough but doing it in 2020, right before Christmas is no fun, but this streamlined the process and made things less stressful. The Ames team ROCKS!!!

Staff was kind, efficient, and professional. They were great!!!

Entry system not well explained and my first access card did not function.

Professional, helpful staff, easy checkout/check-in, reasonable pricing, truck in good condition

Very pleasant people to do business with

Russ uruquart? was friendly, professional, knowledgeable and provided outstanding customer service during the return process.

Excellent

Ryan checked my vehicle - he was particularly helpful, professional and pleasant.

Great customer service

Called the location. Auto transfer to national call center. That was a horrible horrible experience. On hold. Said 15 minutes. Waited 35 and your system disconnected me. Horrible horrible system. Had a simple question. I gave up.

Check in took a little longer than I wanted only because I was impatient at the time. Checkout was amazing. They saw me coming and met me at the truck, did the entire checkout process right there and I was done in less than 5 minutes. Thanks!

Keep up the excellent service

The guy, I think it was Ryan, was super helpful. Went above and beyond to help me out with my lights not working. Super helpful.

Exceptional service from Ryan

I absolutely love the new Radial tires that are being placed on the u haul trailers. They outperform the old bias ply tires more then expected. The same trailer tows three times better then it did when it had the old type of tires.

My Ames U Haul Justine and (?) Jeremy were amazing help with some issues I encountered with a recent rental (my fault). They worked to overcome my obstacle flawlessly. I would never go elsewhere.

Keep up the good work!

Great experience. Great customer service. I needed U-Haul on short notice and they came through.

Your employees are very efficient. I love using UHaul.

This has been the worst experience of moving my family has ever dealt with! Very unsatisfied with uhauls organization. After having my pickup location changed 3 times and having to drive over an hour from my home (all of this happening with less then 2 hours notice to original pickup time and picking up my trailer over an hour past pickup time). Also was registered and confirmed pickup over a week before desired time. As the pickup location and drop off location were very helpful and understanding the previous locations and the handful of people on uhauls 888 number were no help as well as rude and acted like that wasn't anything they could help with . Little to say I have already purchased a small enclosed trailer for future moving and uhaul will receive zero money from my family again . If there was zero or less star review I would use that. VERY UNSATISFIED. Did I say this was the worst experience I've ever had moving .. will be contacting uhaul monday morning to complain aswell. UNHAPPY

Great People

Not a thing Ryan did a great job of explaining everything and the equipment was ready to roll

The drop off location was fine except they did nothing to make things right.

Trailer had patch on top of it with duct tape. Got my couch wet. U-Haul did nothing for me but push me off to third party insurance company. Should have refiunded at least some of my charges. They rented me a damaged trailer

Excellent store and staff! Very organized and knowledgeable!

The after hours check in process is not the best. This has nothing to do with this particular UHaul location. I had my location services on (confirmed many times) and it would still not let me proceed. I finally got it by calling customer service and downloading the app, which I feel shouldn't have been necessary. It took WAY longer than it should've.

I had a really good experience overall. My only issue is that, being a solo hauler, I wasn’t always sure that some of my stuff is not going to disappear while I’m moving things to and from storage and can’t attend to it. It is natural for the facility of this kind to attract this type of attention, something to think about I guess.

Couldn't get help checking out, when multiple people were working, not acknowledged when workers were present. Garbage customer service, wouldn't recommend to anyone.

It was great and the right price

When I got my storage unit the light was broken, and it was completely dark. I reported it to the lady in the office. 3 weeks later nothing was fixed, additionally, the elevator was broken, and I was not able to move my mattress by myself from the third floor. This was the day I returned to Ames, to move into my new apartment. I went to the office again, asking them for help. Both staff members were very rude ... it was Uhauls reposnobility to assist with this matter. So, I ended up sleeping on the floor. I would have found it appropriate that they would offer me to help me move the mattress in my car. I know things like that happen but this is not fair to me, paying full price for a dark unit while the elevator was broke. It was highly unprofessional from the staff as well.

Exceptional customer service and so easy to work with.

Uhaul was VERY easy to work with. We had to move up our move in date due to covid. They we’re so accommodating and helpful. Move out was a breeze. We will definitely be using you again!!

My only complaint was that my storage unit was not mopped out prior to my move in. It was only a little dusty but it worked fine for me.

Very rude people throughout the company, especially those who are in customer service though online chat.

Didn’t have the size unit I wanted but it was during the most busy time of the year. It was annoying to swipe your card a bunch of times every time you were there

One elevator & only a handful of carts was not enough on days that multiple people were moving things in/out of the facility. It would be helpful to have multiple elevators & carts for days when the facility is more busy. The sliding door near the elevator also almost always had issues opening.

I had an excellent experience with renting a 5*5 storage unit. The unit was totally secured and clean and the staff was very helpful. Everything went even better than I was expecting. I would totally recommend this to anyone who wants to rent a storage unit.

I would have appreciated the opportunity to discuss possible adjustment in storage unit payment as I only utilized storage unit for (2) days and still charged for (1) full month. Due to living (3) hours away, I was limited to storage options with need to store possessions short term due to end of old apartment lease on July 27, 2020 and beginning of new apartment lease on July 29, 2020.

Very hard to get thru on the 800 number long wait times

The workers here in Ames deserve a raise for the work they were willing to put in even after store hours. I could tell they were under staffed but they held up the entire operation wonderfully. One worker was willing to help me an hour after the store closed so that I didn’t get charged for an extra month of storage when I had moved out.

This U-Haul indoor storage facility in Ames is wonderful and very clean. Worked perfectly when we needed to store college stuff over the summer. Very reasonably priced. I would highly recommend using this storage facility.

LOVE that you have a big elevator!! My 3rd floor unit in Texas 30 years ago did not have one. Also appreciated having the free carts! The whole process was quick and simple.

awesome service and people

The staff spent some time activating my card and then when I got to my unit the alarm still went off. I wasn't told how to dismember the alarm or even told about the alarm. You have to re-swipe your card to enter every time which was super annoying if you have a lot of stuff in your car. Storage units were clean.

Waited in line for about an hour to check in. Seemed understaffed for a busy weekend in a college town. There was what appeared to be a homeless persons belongings in our storage unit. Had to wait in line for another half hour to get a different unit. Did not seem like the storage facility was secure as advertised. Feel nervous about keeping my family’s belongings there.

We moved in on the day that your national system was down, and Mack was able to find a work around to help us. Very much appreciated.

I did have a misunderstanding with the employees.Atthe time I rented the2 units they told me I needed 2 dial locks(since I was using two separate closets), which was fine.I went to our local hardware store & bought 2 locks (spending $18on the 2. I was then called by someone at the store that I had the wrong locks I needed to buy the locks at U-Haul. Since I had already spent the money on 2 locks I did not comply with request, but continued to get called about that. I had insurance on my items & felt my things were secure with my locks. You need to stipulate your locks are the only locks you allow.

Great service and very helpful!

Service, and the facility were excellent. Pleasantly surprised to receive a month free as storage was for college. Inside, climate controlled storage was just what we were looking for. And, at a very reasonable rate.

This is the cleaest storage I've ever used and the staff was always nice, even during all the COVID19 issues.

Everything was so user-friendly and easy to understand! The entire process of reserving a unit, checking in, and moving our belongings in was so efficient, clean, and unstressful!

Was very impressed with the cleanliness and the security of the facility! The drive up area and the carts to load stuff on was great! Very happy with our choice to store my daughters stuff there for the summer!

We made a big move this year and used their boxes and truck. all went very well. Staff helped a lot.

U-haul did a great job everything was good

EASY AND CONVENIENT TO CAMPUS

Ames, Iowa-Ryan Haraway waited on us. He was so helpful, friendly and informative. He made the experience very positive. The facilities were super clean and the carts and elevator was greatly appreciated. Thank you!

The website needed to be more transparent about not taking checks and that there were different levels / prices for the neccesary insurance. The facility is very nice and clean.

Thank you

Thank you everything was great

Great customer service

Ive always been very satisfied with the service I get. Moving into the storage facility was great. Wonderful facility

The facility itself was great and would have gotten a great review IF WE COULD GET IN TO USE IT! The after hours lock was broken, so you could not get in unless during office hours.

Fast friendly and helpful thanks so much!!!

I dont like companies that send me surveys, just like your cust service reps if i wanted to give them a review i would seek out a way to do so. Not be bothered by emails for useless surveys.

Employee was courteous and polite, and recommend things for an easy transaction.

Great experience, always willing to help with whatever we needed.

Everything was great

I would definitely use this storage facility again. I always felt safe when I was there and everything was top-notch. Clean, accessible and convenient!

Very good

Awesome facility. Staff is amazing

Thank you

I know this is a newer storage unit, but getting 24 hr access figured out ASAP is a must for a happier customer. For anyone with an 8-5 closing at 7pm is unrealistic and inconvenient.

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Employees were very efficient

Mack was great for work with.

Only complaint is one time I had to ask them to unlock the storage facility soon after they opened. Otherwise clean and helpful facility.

Easy access to storage locker with the added bonus of having carts waiting for you at the facility made my moving day much easier. As well as, the dock where you park being perfect for moving trucks

Although the store was busy with college students coming back to town, the manager was very thorough with us. Another employee was at the storage building, and was extremely helpful to us.

Facility was always clean and easily accessible. Staff was very helpful and friendly! My only (small) complaint would be that I wished there were less mattress carts and more flat carts to move boxes!

What's the point of requiring circular locks?

Nice facility would rent again

It was busy but the staff was friendly and patient.

Staff was professional and helpful. More carts would have been helpful but I was there at busy times.

Great help. Great facility. Easy access.

very organized and efficient, considering it was a busy weekend

the employees were very busy, it was very hot and humid, it was later in the day, on top of all of this, the employees were very helpful and made sure all my questions were answered.

A wonderful, brand new facility. Staff person was very helpful. Will use this storage facility again if we need storage.

The new facility looks great! I'm glad that even though the current hours are only store hours that the employees were willing to leave it open for longer and come back after hours to lock up,

Great experience. Everything was clean and very convenient.

New and fresh looking storage. Helpful staff!

It was impossible to actually talk to the Ames location in person. The location would never answer and I would bounce to a different person somewhere else. I had to drive location twice for questions.