This was so convenient. Have been recommending it to all my friends.Derek W.
Customer Reviews for U-Haul Moving & Storage of Ammon
Ammon, ID 83406
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.HARRY T. | First Impressions
Customer did not leave a comment.bob B.
Customer did not leave a comment.Marcia P.
Customer did not leave a comment.Lisa D.
Customer did not leave a comment.Patrick L.
Customer did not leave a comment.Erik W.
First, they didn't have my rental, they rented it out from under me despite my reservation. Then, we had to drive an hour to another location to pick up another truck and they did not give me the dolly or any of the other equipment I rented. When I went in to return the truck and demand a refund for the equipment they were extremely rude and told me there was nothing they could do about it and refused to refund me for the equipment they did not give meWyatt L.
There was a 2 inch long hole in the lower front of the covered trailer that allowed the rain the come inside and get my boxes wet. It looked like there had been an attempt to remove this likelihood by placing heavy duty tape over the hole from the inside of the trailer. Which obviously wasn't a repair and just a bandaid.Amy H.
Customer did not leave a comment.SHANNON L.
If desired equipment not available next size up should be at lower price.Karl H.
Customer did not leave a comment.Van O.
Customer did not leave a comment.Erin S. | Overall Experience
Nothing everything is was great.Leonard M.
Customer did not leave a comment.Dick E. | Online Move In
Customer did not leave a comment.Michael W.
Was told we could drop off equipment at any location When we tried to drop at this location was told we had to call to get approval to leave equipment at that location.Danny M.
Kryslyn helped me every step of the way! From my moving to storage!VERONICA G. | Overall Experience
Very friendly staff and the storage facility was the best I’ve ever seen anywhere. Super impressive.Jarrelll C. | Overall Experience
Customer did not leave a comment.Ron S.
My experience was quite good and no significant complaints. There was an initial issue getting the right code assigned to me to disarm my alarm, which was a little annoying, but it was resolved quickly. The door nearest my unit was often not working which was also a little annoying. Overall, it was kept very clean and the facility was nice. Definitely were some rats/mice though.Daniel B. | Overall Experience
Customer did not leave a comment.Harold L.
The code for our units were being denied. Called and talked to the front desk the first day. They said it just took time. The next day the code still didn’t workRonald S. | First Impressions
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.Joshua C.
It would be nice if everything we rented was in one location.Don N.
This location is great! Mikayla is wonderful to work with, the rental equipment is always in good condition, and access is very easy.Robert M.
Customer did not leave a comment.Katie C.
Customer did not leave a comment.Angela K. | First Impressions
All the members at this location were friendly, professional, and helpful. They helped me facilitate the moving process in an efficient and effective manner.Ryan H. | Overall Experience
Worst experience I have ever had. I have used this location Uhaul in Ammon multiple times & when returning a truck that I used for an hour and a half, was told to go outside to return even though nobody was out there, but the girl inside was helping someone else. I go outside to a guy walking through the parking lot, and comes around the corner of the truck and asks if the girl inside helped me. I reply with no, and that she told me that he was supposed to help me. He sighs irritated, and says okay, with an attitude as if helping me is an issue and I reply with â€œcan you not help me?â€ And he sighs once again and says, â€œyeah I can. Just PISSES ME OFF.â€â€¦I said â€œUm, okayâ€¦â€. Then, for some reason I was charged for insurance that I never get and I asked him why it was the amount it was & he again is irritated that I'm askin a simple question & says he will be back and goes inside. My fiancÃ© was sitting in our car with our baby and comes out and asked me what's going on & I tell him and he went inside to talk to the guy working who was being incredibly disrespectful and just rude for no reason. The manager called me the next day saying she â€œheardâ€ about what happened and I retold her because not sure what she heard but it wasn't from me. Refunded me the insurance overcharge. Honestly feel as though I should have been refunded the entire amount. I have worked in customer service for 7 years & I NEVER would even think about talking to a customer the way I was spoken to. Absolutely ridiculous.Mia A.
It was super dirty inside and it was super clunky and loud whenever we hit a small crack on the freeway or any sort of bump on the road.Bradford H.
Customer did not leave a comment.iona D.
Customer did not leave a comment.Jennifer W. | First Impressions
Customer did not leave a comment.Robert T.
Very helpful and friendly. Facilities are very clean, well lit and feel very secure.Lorin M. | First Impressions
Employee seemed to be too busy playing on her phone to help or check truck out for me. She would have to put the phone down and get out from behind the desk after all.David S.
Great experience for my first time using a storage unit.Kimberly A. | Overall Experience
Customer did not leave a comment.Jimmy J. | First Impressions
Customer did not leave a comment.Robert s M.
Customer did not leave a comment.miriam m. | First Impressions
Customer did not leave a comment.Robert T. | Overall Experience
Customer did not leave a comment.Divier R. | First Impressions
Customer did not leave a comment.Kelli F.
Customer did not leave a comment.Reinhard R.
Customer did not leave a comment.Hailey C. | Online Move In
The guy running the show was very unprofessional. We were picking up a car transport and hooking it up to a loaded truck. His hand signals were less than helpful. He didn't inform us on anything, and also told us to disregard the speed limit of 55 printed on the trailer.Shilo P.
Customer did not leave a comment.Thomas L. | Online Move In
Increase help in hooking on auto transport. Liability issues should not hinder support that customers need.Muhammad K.
Customer did not leave a comment.DeBRA b. | Overall Experience
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.Macilynn R. | Overall Experience
Customer did not leave a comment.Thomas H.
The way you key in is a little confusing, I was unable to disarm the alarm for the first maybe better posted instructions would be much more helpful. But that’s more so somethings I’ll just have to learn better. Nothing wrong on the companies faultKelli F. | First Impressions
Customer did not leave a comment.Brandon R.
I had to change my drop off time at least three times. Every time I called to change it the person who answered was very accommodating and friendly. Very happy with my uhaul experience.Shellie P.
Customer did not leave a comment.Rick T.
Customer did not leave a comment.Jamie C.
Customer did not leave a comment.MARY S.
No improvement necessary. Your people are fantastic! The rental went very smoothly.Robert M.
Need more people working in the register, there were 4 people waiting and one had to leave since there was no help. I had to wait for almost an hour.Alma F.
It was definitely not clear on where the unit was.Rebecca W. | Online Move In
The customer serves lady was very and and so easy the work with! I highly recommend this facility.Susan R.
My complaint isn't against the store. My complaint is against Uhaul. I reserved a 26' truck and wasn't notified until the night before my move that the truck wasn't available. Giving me no time to find an alternative solution. I will never use Uhaul again. Everâ€¦ I will actively discourage all people to not use this garbage company.Cameron C.
No suggestion at this time. Equipment was in great shape and ready to go, and your people are fantastic!Robert M.
The 2 young ladies who helped me were very friendly and helpful. For someone who deals with idiots all day, they both were nice and helpful with me, instead of grumpy and jaded like most in that position.Corey L.
Was SO grateful for their help when I needed a small uhaul last minute. This place is great!Jasmine S.
Seriously they know their stuff. Extremely good at what they doGarrett S.
Customer did not leave a comment.Todd L.
Customer did not leave a comment.Shawnee G.
Very frustrated with the experience. I made a reservation in Rexburg and had to drive out of my way to pick up the truck in a different town. Rexburg has 5 locations for uhaul. Had to also rerun the truck in an inconvenient location. Prices were expensive and no features in the truck. Didn't even have cruise control for a pond cross country drive. Spent way more money than I should have.Carter O.
Customer did not leave a comment.Jim C.
I Don't know the girls name but she was very nice and pleasant to work with. she worked 5/21/2022 in the morning, about noon. She deserves an A+Garrett S.
Customer did not leave a comment.Mark P.
Staff super friendly and got me in and out with no problems!Eric P.
They charged us for an extra day but would not let us keep the trailer because they had someone else wanting to rent it. So they made 2X the day rate. The girl was rude and short... and charged us a "cleaning fee" of $15 when all we carried was doors with 5 boards. Poor customer service.Rick A.
Drop off was wonderful and easy!Jeanine O.
Customer did not leave a comment.Rick J.
Customer did not leave a comment.Todd K.
Customer did not leave a comment.Penny B.
The young gentleman that assisted me was extremely courteous and helpful.JACE S.
Customer did not leave a comment.Derek D.
Customer did not leave a comment.Becky B.
Very friendly and professional staff. Looked at what I needed and took great care of meKIMBERLY S.
Nothing your staff was fantastic they made sure that my wiring problem was resolved your 17 street staff is fantastic thank you.Ted T.
Great service. Very helpfulDean S.
Customer did not leave a comment.Jacqueline T.
Customer did not leave a comment.Clarissa T.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Joan H.
Complete check-in process immediately when receiving an early morning after-hours dropoffChristopher R.
Awesome 👍🏼👍🏼Anthony J.
Customer did not leave a comment.Russ E.
Customer did not leave a comment.Russ E.
The employee was very professional, helpful and friendly.Maryjane S.
After a terrible experience with U-Haul in AZ where we moved from, everyone here with U-Haul in Ammon has been amazing - and we have had plenty of opportunities to interact with staff here. It has been spectacular every time. We will recommend to everyone we know now and in the future.Erin S. | First Impressions
Customer did not leave a comment.Susan C.
Staff is happy and treats you goodTHOMAS J. | First Impressions
Customer did not leave a comment.Bryce C.
Everything went like clockwork. It was an easy process. From start to finish it was a great experience and very affordable. That was a major factor because I'm on a fixed income.Susan C. | First Impressions
Customer did not leave a comment.Joel B.
The one that's running for an office got upset with me cuz I didn't know where to put my the number to get in so the alarm came on she was a little bit short with meLidia e. | Overall Experience
Very friendly, efficient, and helpful!!Melissa L. | First Impressions
Customer did not leave a comment.Lannie B.
The vehicle was well maintained, but the cab smelled of dog and had lots of dog hair on both seats. The Uhaul rep, Adam, was excellent--professional and personable.LEONARD P.
Easy access, clean and staff was knowledgeable and helpful.Hodelia G. | Overall Experience
We unfortunately will never use Uhaul company again as a whole!!! It's sad because of our bad experiences in Oregon it has tainted us on Uhaul as a company even though some are good like in Idaho falls we're just not going to ever rent from Uhaul again! 😏Carol H.
Customer did not leave a comment.Shirley L. | First Impressions
The staff there are great people and the facility is clean and very niceJennifer H. | Overall Experience
We received excellent customer service from Brianna and will soon be renting a truck here again.Robert B.
Customer did not leave a comment.Wendy B. | First Impressions
Very helpful and accommodatingKENNETH M.
So glad we have an indoor facility in town.Crystal A. | Overall Experience
Customer did not leave a comment.JORDAN B.
I am more than happy with the staff. I'm also happy I was able to have the boxes in my driveway until filled. But, there have been some things that I've not been too happy with or about. 1) I'd given my CC# on two separate occasions, once when i set things up and again via a phone call from U-haul. I was confident that my account would be kept current. It was not until I happened to be going through my emails that I saw my payments were past due resulting in late fees. So I went on line paid the invoices. I also saved my CC# to my account to avoid more late fees & hopefully my credit rating won't be affected. 2) Next, I understood on day 1 that my boxes would not be shipped to their destination ($$$ amount quoted)UNTIL all 4 boxes were ready to go. Much to my surprise the first 2 packed boxes which I understood were still here waiting for the other two to be filled had already been transported & had reached my destination. They none were not supposed to ship until the end of March. U-haul is not charging me the full shipping costs for the final two, but I still have to pay for the rest of my stuff to get to my new home. My main critique is this, communication must be explicitly clear. I believe a print out of the agreement should be given at the time of the transaction. Not an email, not a conversation. I signed on a pin pad, but what for, charges to my card? (That's what I thought). Both parties should fully understand what the other hears & understands. Every single person I've dealt with at u-Haul been so kind & understanding. If I knew then what I now know, I may have researched hiring a moving company. This was just so convenient & it appeared easy & economically wise for my situation that I didn't see the need to do other investigating. I'm always the one to harp on people to get everything in writing, and yet I failed to do so. I do appreciate U-haul giving me a concession on the subsequent shipping costs, but nonetheless it's an extra expense this new widow didnt need to have. Also, mode of communication should be consistent. Either send texts for everything, or phone calls to confirm (which was done for box delivery & pick up), don't throw emails (transport notifications) into the mix. I don't check mine consistently. Thank you.Donna C.
Customer did not leave a comment.SARAH S.
Customer did not leave a comment.Eric D.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.BRENNA G. | Overall Experience
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.Donnae B. | First Impressions
Very clean facility. Helpful and friendly service. Very good experience.Donnae B.
Empower your employees to provide better customer service.Trevor G.
Great place. Awesome staff.Trudy W. | Overall Experience
Extremely helpful and friendly.Dennis K.
Customer did not leave a comment.Jaydee C. | Online Move In
Very friendly staff and clearly marked and layer out.ROBERT B.
Customer did not leave a comment.MARY S. | First Impressions
Easy and friendly process.CORDELL T.
The trip to U-Haul was fantastic awesome service more than excellent help and always enjoy doing when people know what they're doing and she did Brandy is fantasticLinda R. | First Impressions
Customer did not leave a comment.JOHN Y.
Truck was dirty. Windows were especially dirty. I wanted to send pictures during the pick up however the app would not let me add any more then two pictures. The mileage and fuel picture. The fuel was less then the location said it was.WILLIAM H.
The no contact pickup was confusing and difficult as the lock did not have instructions on how to open it after the code was entered. It took almost 20 minutes to get it open.John P.
Customer did not leave a comment.Kristine F. | First Impressions
Customer did not leave a comment.Hodelia G. | First Impressions
Customer did not leave a comment.STEVEN N.
Customer did not leave a comment.Sarah T. | Online Move In
Had great help picking out an appropriate sized unit for our storage needs.Trudy W. | First Impressions
Customer did not leave a comment.Matthew B.
All employees were helpful. David at the Idaho Falls facility was especially kind and helpful. He carried my purchases to the car. Showed me where the recycle area was and helped with these ‘freebies’ also. He should get a raise. Barbara Hammer. The facility was clean and invitingBarbara H. | Overall Experience
The back of the trailer wasn't clean. We had to sweep it out and spot mop it so it wouldn't get our stuff dirty. We rented a trailer for 8 days, then returned it in 6 days and was told there is no refunds on the difference. What a joke! Won't be renting from this location again.ERIK B.
The trailer lights worked when first connected. Then they no longer worked the following day (Friday). The Boise location confirmed the trailer lights were not working. The safety chain attachments were not designed to work with all tow vehicles. Boise confirmed this.BRIAN O.
Quick check in process. Any questions that I had were answered. Very professional and helpful. Would recommend going to this location and will use them again if I'm ever in need of a rental.KIMBERLY L.
Customer did not leave a comment.Scott F. | First Impressions
Customer did not leave a comment.Lynette N. | First Impressions
Customer did not leave a comment.Kathy C. | First Impressions
The associates were very helpful with finding the best option for us!Stephen Z. | First Impressions
Horriblejoshua m. | Overall Experience
Customer did not leave a comment.Lauren P. | Overall Experience
Very helpful staff.BRYANT P. | Overall Experience
I was shocked to be charged a $21 fuel surcharge on my rental, after driving a total of seven miles. The fuel gauge was at the exact same position when I picked up and returned the rental.PETER P. | First Impressions
The staff member who helped me wasn’t very helpful or clear on where to gain access to indoor storage. When I came in the afternoon to start putting my property in the unit, there was only one person working to cover all aspects of service. I had to hunt him down to get help in knowing how to access the building. When I got to my unit, there was a lock on it. I had to contact the staff member to have him remove the lock. Finally, there wasn’t a lock for me when the unit was opened, so I had to ask for one.Irene P. | First Impressions
Bryanna was very professional and supportive.BRYANT P. | First Impressions
Customer did not leave a comment.kim m. | Overall Experience
The staff at the U-Haul was very knowledgeable and great at explaining all available services. The facility was well lit and secured. The drive in port at the Ammon location was very appreciated as it was rainy and cold. The carts provided to carry boxes and storage bins to the desired unit was very helpful. I personally felt the cost was well worth the services provided and everything was organized and clean. I would go back next time I need to store some items.Angela J. | Overall Experience
Customer did not leave a comment.Maria F. | Overall Experience
Customer did not leave a comment.imelda v. | First Impressions
Kryslyn helped me so much! To find solutions for moving and storing my belongings.VERONICA G. | First Impressions
I was able to access my unit easily and appreciated all their help with my rental and storage needs.Athena S. | Overall Experience
Very nice, clean storage space. Good deal for your money, and I feel good leaving my things there.sydnee c. | First Impressions
Customer did not leave a comment.Palmer B. | Overall Experience
The staff is made of teenage kids. I've had this storage unit for almost a year and everytime I've tried to call to make a payment they put me on hold for over 20 minutes. Then eventually it goes to voicemail, the voicemail says their closed, Hours before their online hours tell you. So if that happens on the day your payment is due it means you get a late charge... not $5 not 10% but a whooping $25. All because those kids refuse to answer the phone. So if you don't physically plan on walking into the building to pay your bill every month, expect a late fee charge. But even if you do, expect a bunch of kids who are just flirting with each other and treat you like your annoying them. Then if you call the cooperate office they just tell you to pay the bill online... Good luck figuring that out. In order to make an online account you need your account number, which if you don't keep your original rental agreement, then noone else apparently knows how to find it... Don't even try asking the teenagers, they have no clue. But yes it's clean and it appears to have plenty of cameras and anti-theft options. But it's your stuff and if you don't have the time to go in to the building every month to pay, or can't get someone to figure out how to sign you up for an online account. Then expect to overpay... ALOT!Casey M. | First Impressions
Customer did not leave a comment.Alyssa W. | Overall Experience
Customer did not leave a comment.Joanna M. | Overall Experience
Customer did not leave a comment.Riannon B. | Overall Experience
Customer did not leave a comment.Karen P. | First Impressions
Customer did not leave a comment.Amy J. | Online Move In
Customer did not leave a comment.Fred K. | First Impressions
Customer did not leave a comment.Rina C. | Online Move In
Nice setup. Love the carts and the drive in and unload option. Great utilization of space and clean straight isles. No concerns to report so far.Angela J. | First Impressions
Great customer service support!Jacob S. | Overall Experience
Team and management were excellent, fast and friendly. Facilities are top notch too. Thank you.Steven W. | First Impressions
Customer did not leave a comment.RON H. | First Impressions
The customer service getting started was some of the best I’ve ever had. So friendly and informative. The facility is nice and the carts there helped us a lot. We are very happy with our experience!Elizabeth S. | First Impressions
I called this facility over a week in advance of our move. Yet when my son arrived with the truck, the office staff had no such reservation. This problem after the hours it took to solve a flat tire put my son way behind for the day. Not my best experience with Uhaul. Office staff worked out an acceptable arrangement.Catherine P. | First Impressions
The young lady at the desk was awfully rude , I don't helmeted her behavior was necessary. But moving I. Was very nice . Nice clean unit.STEPHANIE M. | First Impressions
Straight forward process for renting storage and the uhaul.Logan C. | Overall Experience
Customer did not leave a comment.JAMES F. | Overall Experience
The security keypads were confusing at first. Having to enter the security code on two different keypads is a bit inconvenient. If this is something that has to be done, the same setup that is on the outside also needs to be in the bay area. I do like that you guys have carts to help move stuff around and that you provide a bathroom.Ryan B. | Online Move In
Customer did not leave a comment.Dennis D. | Overall Experience
Customer did not leave a comment.Jana W. | Overall Experience
Everyone was very kind and helpful!K H. | First Impressions
Dakota is awesome! Definitely will recommend to others moving to Ammon!Luping Y. | First Impressions
Customer did not leave a comment.Novetta T. | Overall Experience
The only issue we had was there was a lock on our unit that wasn't removed before we needed to access it.Amber L. | Overall Experience
Customer did not leave a comment.JOHN W. | Overall Experience
Customer did not leave a comment.HANNAH M. | First Impressions
Customer did not leave a comment.Clinton C. | First Impressions
There were some unfortunate technical issues with the facility entrance and the computer system. The staff was excellent.Samuel M. | Overall Experience
Customer did not leave a comment.Brooklyn G. | First Impressions
Good servicekathleen s. | First Impressions
It took 3 hours just get checked into the storage unit, causing my uhaul track to have to be checked out another day. The extra day was reimbursed, but not the extra miles it caused me to have to drive. Since it took so long to check in I had to come back the next day to check in. When I came back the next day, they did not even show me how to check in and out each time I need to enter the unit.Trinitie S. | Overall Experience
Customer did not leave a comment.kyler a. | Overall Experience
Great customer service. Easy access to storage unit.Richard W. | First Impressions