Customer Reviews for U-Haul Moving & Storage of Anchorage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Anchorage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Anthony B. on

Rating:

Customer did not leave a comment.

Stacey V. on

Rating:

Customer did not leave a comment.

Nathan W. on

Rating:

The staff are friendly, but the process is extremely slow. I have used this location 4 or 5 times and each time there is a long line. This time, I used the 24/7 express option. I couldn't find my unit because it turns out it was parked in the *back* parking lot without any signage or instructions online. I really find it by accident. And then, once I finished the process of checking in, I had to walk all the way back to the front of the store to get the key, only to find that there weren't *any* keys ready, which meant I *still* had to wait for an employee to become available to help me. So much for it being "express".

Josh H. on

Rating:

Customer did not leave a comment.

Wesley V. on

Rating:

Customer did not leave a comment.

Holly N. on

Rating:

Customer did not leave a comment.

Aprelle M. on

Rating:

Fast, friendly, great service

Robert S. on

Rating:

There were not enough employees to deal with the volume of traffic at the time I was there. I checked my rentals in a day early, they gave me no receipt (saying their printer was broken) then recorded one item in a day later and the other 2 days later which made it late and then charged my credit card a late fee. The truck and trailer were connected and both turned in at the same time a day early! What can be done, hire enough employees to deal with the work load.

John T. on

Rating:

They are very poor on answering the phone.

Anthony C. on

Rating:

Wonderful customer service and help made this so easy

Wynn J B. on

Rating:

It was a very horrible experience one empty box we took to my apartment to unload then another box was not put on the trailer so we had to come back another day! Still waiting for some kind of credit for my very stressful last few days!

Timothy P. on

Rating:

Customer did not leave a comment.

Paul C. on

Rating:

Take my email off the default for the past year I've been getting all the correspondence for all your customers and the last time I rented a uhaul it was January and I was in Alaska I live in Colorado now

Clinton J. on

Rating:

Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

John A. on

Rating:

Wait times for picking up equipment of buying supplies was excessive. Need more employees. Equipment return time was great. And the request for a 2nd contact and verification came as a surprise. If I had known about it when I made the reservation we could have made arrangements. I observed it as an issue for several others picking up equipment also.

Robin A. on

Rating:

Customer did not leave a comment.

stephen L. on

Rating:

Very smooth process.

Gregory B. on

Rating:

Steve and his team were awesome. Totally accommodating, friendly, and good experience overall. I give them an A+ for customer service.

LEEANTHONY J. on

Rating:

1.Better customer service: First person to CALL ME from this location was rude and borderline disrespectful. 2. Location almost threatened me with a wrong location charge when notes CLEARLY already stated in system that i could drop off truck at different location. 3. Associate (man) who called me from this location told me he would contact boundary AFTER i told him i'm not driving the truck to other location and after he supposedly called the Boundary Avenue location they STILL proceeded to call me again saying i needed to return truck to original pickup location. 4. Not that the harassment calls weren't bad enough the, when i got the final bill via email in the late afternoon of 10/7/19 there was now a $20.77 fuel charge when I KNOW for a fact undeniable fact that i made sure to have the gas tank level at exactly 3/8 of a tank. I even went to the gas station twice just to make sure i put 5 gallons exactly to bring it back to the proper level. This location is ran POORLY.

Trina C. on

Rating:

Customer did not leave a comment.

Brian R. on

Rating:

Customer did not leave a comment.

Tifaimoana A. on

Rating:

There was only one associate working and it the location was busy and crowded with customers. I genuinely advised to have at least 3-4 front desk associates working on the weekends. I applaud Mr. Tim for providing excellent customer service because he was very calm, friendly and also professional when assisting customers. Kudos to Tim for being awesome and will definitely come back to see his smiley face.

Loren A. on

Rating:

I used the online check in and also on returning the vehicle. It was super easy and fast. I bypassed all the people in line.

Kjell R. on

Rating:

Great customer service

Neil M. on

Rating:

Customer did not leave a comment.

David E. on

Rating:

My experience was first rate!

tulio P. on

Rating:

Customer did not leave a comment.

EUGENE W. on

Rating:

Driver seat was torn off to much. The truck jerked from the slightest touch on the petal , and there is no way to adjust the passenger window. Service was fast, friendly people with smiles, overall excellent Service.

Walter J. on

Rating:

Reserved ten foot vehicle and was called the day before that only 14 foot available. When I finally got to counter, 1 hour wait in line, had to upgrade to a 20 foot vehicle for same price as Ten footer.

Coley D. on

Rating:

Just wanted to say thank you for a quick check out and easy customer service

Alton B. on

Rating:

Full gas tank

reece R. on

Rating:

Customer did not leave a comment.

michael W. on

Rating:

Counter help very slow and not customer friendly. Associates that delivered truck and those who accepted return were fantastic

John C. on

Rating:

Quick and easy return!

Stanley P. on

Rating:

Customer did not leave a comment.

Scott A. on

Rating:

After arriving at out location and unloading the trailer we found out the floor allowed water to leak in from underneath from the wet road. We had some hardwood furniture that sustained water damage. I pointed this out to the guy who checked us in. His attitude was disappointing. As he was unhooking the trailer I said, did you know your trailers floor leaks? His response was, "how would I know, I wasn't in Seattle." I then told him there was water damage, he said "did you get the insurance?" I told him no he then said "guess you should have". Then walked away. In retrospect I probably should have however I never thought about road spray leaking up through the floor. More upsetting was his attitude.

Keith T. on

Rating:

Customer did not leave a comment.

alexay M. on

Rating:

Customer did not leave a comment.

carrol a. on

Rating:

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

Christie L. on

Rating:

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Jamed T. on

Rating:

new to Anchorage ,thanks to everyone

Troy G. on

Rating:

Great place and staff was always understanding

andrew r. on

Rating:

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare

Brooklyn T. on

Rating:

Great all around

JUSTIN D. on

Rating:

Staff was quick to help resolve issues

daniel c. on

Rating:

Thank you for your service!

Tiffany D. on

Rating:

I have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.

Margie M. on

Rating:

Very pleased with the service I received. Will definitely recommend and use them again. Thank you!

Scott k. on

Rating:

🤪🤔😬🤐

Valerie r. on

Rating:

The facility was clean and the service was excellent.

LARRY H. on

Rating:

Thank you

Ryan R. on

Rating:

Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Frances R. on

Rating:

The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Judith F. on

Rating:

Quick friendly service.

Glenn K. on

Rating:

Great staff thank you guys for everything

Kimbra M. on

Rating:

Other than me booking a truck from you twice and then you not having one, I found you guys very pleasant.

Kerry T. on

Rating:

The line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.

Mark N. on

Rating:

Great experience

William M. on

Rating:

N/A

SUZANNE W. on

Rating:

Everything from start to finish of move was great. Such a nice economical alternative to moving! Thank you!

William M. on

Rating:

Great customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!

Ann A. on

Rating:

Our experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.

teresa c. on

Rating:

Nice place. Done with my remodel. Will use again if needed

SHENAE F. on

Rating:

Employees are very difficult. More training on the building would be a plus.

Lisa L. on

Rating:

My only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice

ROGER C. on

Rating:

None

David R. on

Rating:

Great place and good rates

Stacey B. on

Rating:

Very professional staff- thank you for your help!

sarah f. on

Rating:

Definitely happy with the storage unit and the service. Especially when I didn’t lock up our unit correctly and they made sure it was secure for us until we came back the next time.

Holly L. on

Rating:

The staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!

Suzanne G. on

Rating:

Best U-Haul I have worked with.

tamara g. on

Rating:

The outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.

Lucas H. on

Rating:

Kimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!

albert j. on

Rating:

Very good service