Customer Reviews for U-Haul Moving & Storage of Anchorage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Anchorage

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Shannon P. on

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Customer did not leave a comment.

rickie t. on

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Very curtious and helpful ... thanks again!!!!!

john f. on

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The staff that helped me were excellent. Mr. Washington who checked me back in, was exceptionally helpful and very courteous. I was sorry I didn't bring him and his coworker coffee.

CHRISTOPHER T. on

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Jonathon P. on

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BRUCE S. on

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carol f. on

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Both employees that I dealt with were very polite and helpful. Easy to rent process and very efficient return process.

brett g. on

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Great Staff, very good asking questions to insure our needs were met.

SHARON S. on

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john F. on

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Robert c. on

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I scheduled the trailer for 9 am on May 22nd. First I was sent to different location for pick up. Trailer finally arrived at 10:20 am and had a wiring issue. I finally was able to get on my way at 11:30 am. 2 and 1/2 hours of paying movers to just sit and wait. Not a happy customer. Drop off was a breeze that goodness.

maria m. on

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Nothing really everyone was great and service on point truck clean and even when returning truck I was met while getting out with a friendly face well be recommending this location to friends and family Thanking all of you for such a wonderful experience .

sandy h. on

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Rick K. on

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A little mix up on the reservation but was handled quickly and to my satisfaction.

PJ W. on

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Lindsay N. on

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Biggest/most well known Uhual dealer in town. The facility is actually very nice. The parking lot is a little crowded with uhaul vehicles/trailers. The truck we were given is OLD and RATTLING and the cab is well used, to be nice. There is a HUGE chunk missing out of the seat! It did not present well. Staff was nice and friendly. While I'm sure I will end up using them again, that vehicle needs to be retired. I have rented in other states and the trucks/vans were VERY new - clean, had backup cameras, nice radios, better clearances, more comfortable cabs...

ed m. on

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Great customer service...

Bill S. on

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from the people to the equipment were excellent.

ANTA J. on

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Edward T. on

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Debby B. on

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Shawn S. on

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Very helpful staff, if a bit overworked. Still the staff hooked up and unhooked the trailer for me. I didn't even need to get out

mike g. on

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had a good experience -- employees were very helpful

JEFFREY H. on

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Aaron K. on

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You guys are great thank u for everything

Robert K. on

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Marion Y. on

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Rob K. on

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Could not have been easier to rent a truck today, top notch customer service and awesome truck, highly recommend!

grace f. on

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The value of what we used compared to what we paid was not worth it. We used a vehicle trailer for about an hour and still had to pay the 24 hr rate of $54.

Michael C. on

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Trailer was the wrong one. It didn't come with a ramp like I requested and promise. They just sorry it's all we had. I had to load heavy cases in it with out a ramp which increased my load in and load out and was hard on our backs. Plus this trailer had a corrugated deck which was hard to load wheeled cases in it. And to top it off this trailer doesn't have a jack to assist you lifting up the front off the hitch off of the receiver. U have to jerk up the front and hurt your back lifting it off the hitch. Over all very disappointed. That last rental trailer had a ramp , better deck, and a trailer jack to lift up the front. Not Happy at all. Our backs our all hurting from lifting the heavy road cases.

Mark C. on

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I rented a truck from this location several times.The staff is always courteous and professional.

ROBERT V. on

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Michael L. on

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Reduce mileage rate!

david o. on

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joe c. on

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Was initially helped at counter and my name was taken. Agent got side tracked and left the counter. Never returned. I told other agents and I was helped. Everything else was great. Traci is always on top of it. Good worker

david l. on

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Brie, Tracy and the staff were very helpfull and curtious

LOUIGY B on

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The manager in this location was great. Got what I needed quickly and got me set up.

Gladys M. on

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Suzanne G on

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Like it!

Jefferson S. on

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Brian U. on

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J SCOTT s. on

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The van was great, the process quick and the staff friendly. However, the attendant told me my dropoff time was 2pm, but when I called at 1:15pm to extend my reservation I was told my dropoff was actually 1pm, which meant I was late and had to get transferred to scheduling to extend my reservation. My contract did say 1pm in fairness to the attendant, but if you tell me 2pm to my face I assume you mean 2pm. This was my only problem.

Joshua W. on

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ACHILLIUS G. on

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No on the equipment well maintained, due to annoying seat belt warning would not shut off, Even if you had it on. It was very annoying. Other than that this is a great location to rent from.

Clint J. on

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susan f. on

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I reserved online and Quick return receipt online and it was all so smoothe!!! Loved it!!

Cirilito A. on

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Wash the truck and the engine light is on all the time.

William E. on

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tim m. on

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Tammy G. on

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Tammy G. on

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MARSHALL P. on

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I rented a 15' box truck and the following issues were a cause for concern: inoperative windsheild wipers, grinding brakes, crooked steering wheel, and moderate pull to the left (alignment). Aside from the previously listed problems there was also trash and greasy gloves left in the cab. When I made a formal complaint no discounts were offerred, neither was a simple apology. I have rented u-hauls various times over the years and have had alot of issues that I never complained about in a survey, but this was a complete outrage.

LINDSAY H. on

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Barton S. on

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Make sure you review things to be aware of and quick review of how to use the equipment.when we rented this equipment the attendant was very helpful.

Lucas H. on

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Kyle S. on

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Very quick and efficient process to grab a truck and be on the road. Checkout was super easy. Paul did a great job helping us out.

Austin M. on

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More instruction on equipment upon pickup. After completing paperwork inside a truck pulled up, was left running, and the technician ran away to get another truck. I had no idea of that was my vehicle or somebody else's. I had to track down somebody to confirm which vehicle was mine.

Ronald M. on

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Parking lot was small and difficult to maneuver around. Team was professional and helpful

Paul K. on

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Paid for the truck for 2 days just in case. Only used the truck for about 8 hours and returned it. Was not refunded one penny... Seems like bad business to me...

Nicholas C. on

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Ensure equipment is functional before I pick it up. Lost 30 minutes waiting the guys to get the wiring straightened out

Jeff L. on

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I'm not sure why but there was about a sixteenth of a tank of gas in there and I had to put gas in I got a credit for it but seems to me that should come with a little more gas

Robin S. on

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No improvement needed at all. The people were so sweet, helped me and it was quick and easy. I don't use uhaul much and was nervous. And everyone was so nice, and there was a real team feeling between the employees. They all seemed to really like each other. Anyway, thanks.

jack m. on

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The accessibility was crowded

Donald D. on

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Advertised rate of $19.95 per day for a pickup truck is meaningless with a 99 cent a mile mileage rate. Sort of a "get them in the door and then sock it to them". I would rather see a higher flat daily rate and a lower mileage cost. That being said the truck worked well and rental in/out process was friendly and smooth.

jasmyn F. on

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The insurance option coverage should be explained in detail better. I was not informed that it would be charging me $14 a day for the insurance. I thought I was signing up to have a $28 coverage for the time I have the vehicle. That was a flat $28 to include any extension of days having the vehicle in my possession. So it's not actually $19.95 a day it's closer to $34 or $35 a day because I got the insurance. And that just kind of stinks, not really having that explain to me more clearly.

Brian H. on

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Seamless professionalism.

Richard M. on

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SHERI W. on

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Sheri W. on

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Tiffany D on

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This is the only uhaul facility I ever use. Because they are always friendly and helpful

Molly K. on

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JUDITH R. on

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This location is convenient and the staff working there are efficient and friendly.

CURTIS W. on

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Very good

Arthur V. on

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Katy B. on

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KATHY K. on

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donat J. on

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Fast fast in and out thnx

Gary J. on

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The mileage was wrong when I checked the vehicle out. I went back to the counter to have it corrected. The attendant acknowledged the error and initialed the change. However, my final bill did not reflect the correction. I appreciate having a place that will rent vehicles for moving things that don't fit in my personal vehicles, but I've never had a good vibe about the Old Seward location. If there was a choice in Anchorage, I would rent elsewhere.

Joseph C. on

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James E. on

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I had an auto transporter come off and wrecked the tailgate on my truck that one of you all employees hooked up to my truck

Russellc C. on

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The truck I rented had 3/4 of a tank of gas. I was required to return it with at least 3/4 of a tank. I think when renting, a full tank should be in the truck. If its not then a credit be given. Its much easier to fill the tank full. I ended up returning the truck with 7/8 full. SO someone is getting free gas from me.

Cassundra W. on

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jackie r. on

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No comments

FRED J. on

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I dealt with Tracy on rental turn in and found her very profession- al and caring. An outstanding employee in your corporation!

Anna F. on

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PEGGY J. on

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Austin H. on

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Showed up the first time and my trailer was not ready. Aimee (spelling) the assistant manager was extremely helpful and allowed me an extra 15 minutes at the end of the day and a small discount. The next day I brought it back because it would not work on my truck. She refunded me as much as possible. Awesome to work with.

Sebrina o. on

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I can't remember the young ladies name that helped me but she was, very professional and nice.. I will use this location again.

jeremiah J. on

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brice k. on

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susan s. on

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They put you in a truck that is properly equip for a 2700 mile trip and equipment is properly maintained

RENEE M. on

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Absolutely excellent no nonsense service. We were really in a bind that day and frankly UHaul made it a whole lot easier and better. Thanks.

kjell r. on

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Staff always very helpful.

Ramona D. on

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Customer did not leave a comment.

MIDNIGHT SUN H. on

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This is the only location I will rent from if at all possible. If the truck or van I need isn't available here, I will either go up in size until I get one or postpone what I am needing the rig for so I don't have to go anywhere else. Traci, the manager makes sure she and her staff take good care of us and are always consistent in doing so!

Christina S. on

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Customer Service was Adequate, Not Rude or Disrespectful but definitely not friendly or service-orientated. I just got the feeling that I was inconveniencing them. Once I drove my Uhaul to the destination where I would be doing my packing, I shut the vehicle off for a half-an-hour tops, came back to it to start it up again to move it down the street, and it was dead. The lights had been left on, which I didn't turn on myself seeing as it was broad daylight, but apparently less than a half an hour was enough to kill this battery dead. I tried calling Roadside Assistance TWICE, it disconnected/dropped the call both times after 15 minutes before I could talk to anyone. Eventually ended up using the online uhaul.com/help report function which was nice and simple, but gave you literally NO idea how long the Assistance would take, all it said was "This browser page will update in 30 seconds and we'll call you" but it never updated. We were crunched for time, so we just ended up jump-starting the battery ourselves, and I'm glad we did, a few hours later Roadside Assistance called from a random number in Arizona to follow up on my request, GLAD WE DIDN'T WAIT AROUND! The Uhaul inside was LEAKING from both sides onto our stuff. We had water on our mattresses and our boxes, TERRIBLE! When I checked my Uhaul back in I was met by Technicians/Mechanics (I'm not sure who they are, they didn't introduce themselves and looked pretty disinterested in everything that was happening around them) I made sure to tell them about the battery/leaks so the next person wouldn't have to deal with that, the guy just mumbled and said "ok" and walked away. I was charged extra for not filling up the tank adequately enough, but honestly, I moved a roundtrip of 3 miles maybe...the gas I used up was leaving the truck running after I jumped the battery... I put "Not applicable" when asked on this survey if I'd recommend this location again. I would NOT, but since we have limited options here in Alaska, it's probably the only bet besides hiring professional movers. After this experience however, I'll probably hire local movers

Stephanie F. on

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Customer service at this location is above quality Kudo's to your staff.?? U-Haul ?? Rocks ????

Joe M on

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very impressed

barbara h. on

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The customer service lady could have been a little more friendly.

John M. on

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LARRY D. on

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amber m. on

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The U-Haul that was given seemed to have a lot of mechanical issues that should have been fixed before being loaned for use. The alignment was pulling to the left, the breaks did not work properly (the rpm's when breaking and accelerating would drop and then jump quickly and vis-versa.). When this was brought to the attention of a worker, they said, "Unfortunately we rely on our customers to tell us when something is wrong with the vehicle." That is incredibly concerning, as it makes it sound like the vehicles don't have checkups/are not maintained. As a customer, I don't believe it should be my job, or my safety risk, to inform you when there is an issue. Granted, the issues I had with the U-Haul were minor other than the breaks, it is scary to think that I could have had a vehicle where the breaks didn't work at all, and it was up to me to report that after I had been loaned the U-Haul.

JOHN N. on

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ROBERT H. on

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Outstanding service. Outstanding Product. Very, very satisfied customer!

MOLLY H. on

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Jerry W. on

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I was very satisfied with my rental.

DAPHNE M. on

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You cannot improve perfection! The employees are all courteous, efficient, and very professional. The truck was clean, ready on time, and had no problems. We always use H-Haul, and recommend it to anyone who needs such a service.

TALI T. on

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Alko N. on

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Overall good experience. I was pleased to see some protective blankets for furniture included in the trailer rental, I was not planing on getting them but they came in very useful. My only complaint was that service was a bit slow, all the staff were busy so I was waiting for a while to get the trailer. I eventually found the trailer myself and started to hook up on my own when someone saw me and helped me get setup and properly secured. That said, all the staff were friendly and overall it was a good experience.

Anthony B. on

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The seat was torn but other then that your staff was great and the truck ran well.

Molly K. on

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BRENT S. on

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Be sure to do a physical walk around with the customer before allowing them to leave.

connor m. on

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Very easy to pick up moving van. It was clean and running well. Also very easy to drop off.

BRIAN M on

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Blown away by the awesome restroom.

Alan T. on

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WE NEVER EVEN SAW THIS LOCATION!!! THIS WAS DROP OFF WHERE WE PICKED IT UP!!! Everything about this experience went sour. First we were given the incorrect rate that they did honor. We made arrangements a week in advanced repeating exactly what we needed and the time frame we needed the truck yet we were slapped with another surprising 54.00 dollars! We explained what we need repeatedly and from what I see know one knows what there doing or how to relate the prices or services to customers. VERY DISAPPOINTED AND HAD TO CANCEL MY CARD JUST TO HAVE THEM STOP CHARGING IT. NEVER AGAIN!

Cory C. on

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Quoted me the wrong price in the beginning for the same amount of miles. Ended up being significantly more expensive than planned. Truck had 1/4 tank of fuel left, so I filled it up and returned it with 1/2 tank with no reimbursement. I would suggest simply implementing a "Full to Full" fuel policy on your rentals, so that way people only pay for the fuel they use.

QUINTON W. on

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The passenger door had no handle so it was difficult to close. If the vehicle was more well maintained we would have happily paid another $10 to rent it. As it was we were skeptical that it was worth what we paid for it.

ADAM C. on

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Paid $100 dollar cash deposit and when I return uhaul told me they never collected. Will never use again and will let anyone know about. Not happy or pleased

MARK C. on

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The staff was courteous and professional which is rare in Alaska. They even bought my extra boxes back.

Gaylene L. on

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I feel great about my decision to rent from U-Haul at this location. Their service was superlative, from telephone sales to front counter to vehicle assignment and return. Their charge was 100% what they quoted, even after my requested extension days. Trust me, avoid the "friend with a pickup" option.

Daniel L. on

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The owner worked her but off locating the "missing" trailer. She kept me informed at all times. Very professional during a difficult time!

BILLIE E. on

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Other times were good but this vehicle had bad steering, way too much slop and the engine light came on after one round trip of not that far. I don't want to worry when I am moving things.

CHARLES B. on

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allow for prorated charge instead of 24 hr. rental only.

PHILLIP D. on

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Customer did not leave a comment.

GayLee E. on

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We use a UHaul truck frequently to move our risers and equipment/stage materials for show. I always recommend this Uhaul location for good service. Truck is always ready and the people at the counter always friendly!

Molly C. on

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Friendly staff, thanks for making my move much easier.

Hyo Z. on

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Christopher B. on

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Julie M. on

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Paul H. on

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Lawrence M. on

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Make sure equipment is clean ice cream was dried in the indent on the dash a cleaner vehicle would have made a world of difference

FALSE N. on

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ESAU F. on

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Just Great Professionalism

Mark C. on

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Customer did not leave a comment.

Daniel O. on

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Felt like an annoyance to staff including the owner. When checking the vehicle out brought up and issue with fuel level and was made to feel like an idiot. The fuel gauge took about a minute to reach the full indication. How to improve retrain the staff with customer service training. Every single one of them.

Brian V. on

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Customer did not leave a comment.

LANCE C. on

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Don J. on

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Walter M. on

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teresa c on

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It was fast simple and we were shown different units

Michael D. on

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Sloppy front end. Drove Like a boat

NELSON A. on

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I mentioned that the gas level on the contract was inaccurate for the second day in a row and the man inputting my information made the adjustment for the required returned gas to compensate me for the difference the previous day. I sincerely appreciate that.

thomas h on

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I plan to order up another one, great job on getting my stuff to Alaska unharmed. Very grateful!!

MELANIE T on

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I will never rent from here again! Very overall priced for what you get ! Poor customer service and lighting

graaeme d on

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It would be great if we had access to our storage for more of the day. The service and products I used today were better then i hoped for and literally saved me hundreds with a moving company.

SHANNON P on

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Great customer service!

Sue S on

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the person who deliverd and pick up the box was outstanding.

Janet G on

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Anchorage office was impossible to contact. All calls went to call center, then call was not returned. Difficult/frustrating to schedule delivery. Local moving help who did delivery was fine.

HOLLY A on

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The only issue we had was parking to get into our storage unit and not enough carts available to use. Unit was clean and maintained. thank you!

SHANNON P on

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Staff was very welcoming and friendly

BRIAN D on

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Friendly and helpful staff great security system!

Joshua M on

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Great customer service, and exactly as advertised.

TOMMY J on

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The facility was convient, easily accessible and clean.

BRIAN D on

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Great location and great support by management and staff!

JEREMY F on

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We were very happy with all aspects of Uhaul.

Ellen U on

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The box was obviously handled carelessly. Half the latches were destroyed at pick-up. Terrible customer service. I was forgotten while on hold for 30 min and no one seems to know what is going on.

CHRISTOPHER S on

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Great customer service!

BARBARA L on

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I stored my household goods for 2.5 years. I was granted a 3-day grace when it came time to vacate! Overall a very good experience.

tiffany s on

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Tracy and Chip ware great. They were so helpful, kind and sweet!

JEROME H on

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Still waiting to complete resolution from your national level to an equipment breakdown during the move.

MASSA M on

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Customer service is excellent!

JOSHUA S on

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Your employees look homeless

JONATHAN L on

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Prices r over priced

TAMARA T on

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only issue is. not much room for parking to unload. other trucks have to squeeze by. too close for comfort.

Rebecca K on

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Really helpful and friendly staff.

MARIO L on

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I feel very good especially with regards to the security of my personal belongings inside the facility.

JAIME B on

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Uhaul made my move easy everyrhing is great prices quality. I even got a free month of storage. Thank You.

BRIDGET B on

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The building has a variety of sizes. The 24 hour access option is very cool.

CYNTHIA W on

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Your business was excellent, as well as staff. I am very pleased.

PAUL W on

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Every time I went to yard had to either ask to have van moved or work around one to get to my unit.

OTTO O on

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Just wish you took my crazy nasty untrustworthy ex belongings out the storage unit and burn it. Other then that you guys rock

GEORGE G on

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My trailer fell over, and the staff was both helpful and extremely friendly in a time when I needed it most. They also had a good sense of humor, which I appreciated and helped me out.

CHRISTOPHER F on

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Storage is expensive and the late fees seem slightly predatory. But, that`s life. The staff was exceptionally helpful and friendly. The manager Tracy, was very helpful and I`ll miss working with her.

BENJAMIN D on

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Everything was good. It was really expensive. That` seems to be the norm in anchorage, though.

JULIE M on

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I liked how cheap and affordable it was. Even if it was less than a month that I used the storage still was good enough for me. Thank you

EUGENIA O on

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We needed to use the facility for a few months while we were selling our house. We were very pleased with the help we received

DENNIS J on

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fabulous,AMAZING,MAGNIFICIENT.

Katherine S on

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We were very satisfied with the Anchorage Uhaul location. Prompt and easy communication, on time, and professional.

JAMIE R on

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All the staff was very friendly and accommodating.

LORRAINE L on

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The service was very friendly fast

MICHAEL R on

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Nice facility. Helpful folks.

TERESA W on

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The storage facility is fine. Clean and well-maintained. But driving access is always blocked by extra Uhaul vehicles they are very disorganized. So it gets a C.

HUNTER B on

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There is way to many vehicles stored all over the lot. Anytime someone parked in drive space to unload no one can get through because of all the u haul vehicles scattered everywhere.

WILLIAM B on

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Unit closes too early for access after work. UHaul vehicles being stored in loading areas making it difficult to access storage units. Not enough space to enter comments here.

MARIE H on

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Great staff

MARIE H on

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Great staff

JOSHUA S on

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This facility is very inconvenient

MARIE H on

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Great Staff. Everything went smoothly

MARIE H on

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Great staff. Good to work with.

JOSHUA L on

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Though the access hours were convenient, it would of been more convenient if the storage stayed open till 8 pm. Besides that, it was a great experience dealing with uHaul.

Michael V on

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I wish the price for 2 would be a bit cheaper as for the move we had to get rid of a lot of household goods. But I do appreciate the service

TIMOTHY W on

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No issues

YASIDE M on

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Thank you for everything Uhaul

TIMOTHY W on

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Good service

Emilie W on

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Ihad a little damage to several pieces of furniture. Overall was not too bad.

JAKE B on

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I would like to see you be able to prorate the month. For an example, if i am billed the 1st -1st and I want to move out mid month I should not have to pay the whole month. Bad customer service.

RACHEL L on

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Too pricey for storage unit, was small for the largest available and no light inside the unit.

FAAFETAI A on

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Its stated that I have 24 HR access, but yet I was told that when the business is closed so is the access to my unit. Puzzled.

CONNIE R on

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I have been a customer at this location for well over a decade and have always had great service.

HERBERT G on

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It`s good.

WILLIAM S on

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Parking and traffic flow at location was horrible. Inconvenient to access unit. Increase in rate every year for a small space.

KATHLEEN M on

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too expensive

DESIREE M on

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Staff was friendly and helpful.

Dallan P on

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Communication was awful. I got the run-around every step of the way and then they delivered my box to the wrong location.

SAMANTHA C on

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EVERY TIME I went to my unit, it was blocked by a Uhaul vehicle. It made the 24 hr access impossible and normal hours frustrating. I spent 20 min tracking down an employee and waiting every time.

ROBERT B on

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The manager handled my transaction. She afforded the opportunity to view some units for comparison then rented two suitable storage units.

CRYSTAL L on

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Would have liked to get an email back from manager when I submitted it over a week ago.

DESIREE M on

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Staff was very personable and helpful.

JOSHUA S on

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Very unorganized, untrained employees, security severely lacks

DOUGLAS L on

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Good facility.

ANGELA R on

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Slow rude service.

RICK W on

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Anchorage U-Haul has come a long way, I was pleased. It used to be horrible, now it`s excellent, thanks,

CHRISTINE A on

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Very good

MEREDITH S on

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Very good experience. Got a truck and storage unit the size I wanted on very short notice- made my whole experience of moving a lot less stressful.

ELEANOR D on

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I found the customer service was professional and helpful. Thank you.

CORINNE M on

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I am going to miss amy. she was very nice to me

TERESA W on

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I had a very supportive experience - thanks to Rikki`s assistance - in obtaining and using my new storage unit. The size is good. Not thrilled with stairs but at least its heated. Everyone was nice.

ROBERTO M on

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Great

STEPHEN H on

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Was always as expected.

OSCAR L on

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No, it is extremely difficult to access storage unit due to their excess rental fleet parked along the storage. Often competing with other customers for parking.

CHRISTOPHER D on

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The service and staff was great. Very friendly and helpful, but the overall outside storage facility is too small and cramped.

ANTONIO S on

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Driving between buildings is unsafe. I injured myself because of all the u-haul vehicles parked around the buildings. Call me 9073010678.

GREGORY G on

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Storefront was poorly laid out, the entrance had been haphazardly relocated to a side door

STACY G on

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This was the worst U-Haul store and storage place I have ever been in and I would not recommend it to anyone.

SHERI B on

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The fact that I could not contact a local represresentive, only a call center caused me to move IMMEDIATELY!!! I had a simple question. No one locally would cal me back.

ROBERT N on

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I have no complaints The staff was very helpful and knowledgeable

KIMMIE B on

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Overall, I enjoyed my experience of renting a unit from U-Haul. My only complaints are the lack of lights w/in the unit and the early closing times - extending the hours to 9:00 pm would be ideal.

DEREK O on

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Great U-Haul! I didn`t know they didn`t pro-rate the storage but they still worked with me after moving out of my storage unit only 5 days after paying it. They saved me $150 bucks!

DUANE P on

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when I came into the store they seemed really busy but very short handed they probably need to bring on a third body to help with any issues that may arise and help customers get out quicker.

PAUL W on

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Everyone was extremely helpful to make a stressful moving experience pleasant

HELLEN J on

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All of you were wonderful!

DIANA B on

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free storage promotion that offered one free month with every trailer rental, good for one year, could be used at any facility, could be transferred to anyone. Horrible experience.

JEFFERY A on

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Access from the street is very difficult, and the lot is very small, causing traffic constrictions at busy times.

BUD B on

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It became too expensive for the limited service. Frequent raises in rent, shorter hours, long waits for help, and no return of unused rent. There are better options.

MICHAEL A on

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It was very hard to access my storage. It was hard to find someone friendly or helpful to answer questions. I hope I never have to go back there.

MIKE S on

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No problems

ELIZABETH H on

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No pro-rated final month refund although even 5 days after payment. Poor business practice: I won`t return or recommend. Also, no drive-up heated unloading area last winter.

OSCAR M on

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Tried to charge me an extra month

CRAIG M on

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I had no problems with this shop. all of my problems was in Florida.

BLAINE B on

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Traci and staff went beyond my expectation to make sure I had a great experience at U-Haul! Two thumbs up!

JENNIFER J on

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The box to TOOOOOOO small for the price!!!

BRITTANY B on

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Customer service is awful. Poor professionalism. Cramped lot, can`t even load/unload into storage unit without employees making me move my car constantly. Very aggravating and inconvenient.

JAMES B on

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excellent

JIM A on

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Good storage, good access . Military discount! Decent prices.

CHARICE D on

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service attendants very helpful.

BARBARA H on

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It was a very positive experience all together and I would recommend U-Haul to others in my same situation.

KEVIN O on

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found out that because my 4 boxes were on two diff. contracts that i was charged more for shipping than should have,will i get reimbursed, i really doubt it

DEREK O on

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The Anchorage location was great but the national call center is another story... they flat out lied to me about reserving a first floor unit. Not cool. The call center would get a poor rating.

JOHN A on

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The staff was very helpful and assisted me with everything I needed. The customer service was excellent which made my move easier. Thank you uhaul of anchorage.

DAVID D on

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Staff always willing to lend a hand or offer help.

DAVID D on

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Accommodating staff with excellent customer service skills.

JULIA D on

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The staff on hnd was there to assist with our storage door being off the track and our uhaul trailer door being frozen shut. The young man on site helped us right away which was nice.

SHANON H on

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Need to provide better customer service. The U-Box and shipping of my items were ok. I just felt like customer service wasn`t organized, rushed, and sounded chaotic over the phone.

RACHEL K on

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My u-box was extremely late and new charges kept popping up. This was probably the worst experience I have ever had moving. I will let everyone I know who is relocating to not use u-haul or u-box.

CAROLYN J on

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Box was in poor condition. Hinges were bent and wouldn`t accept locks. Ramp couldn`t be used due to angle on trailer. Didn`t need movers but two showed up. Refund due?

JAMES P on

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When securing the unit the 10X15 was quoted as heated. When I arrived the 10X15 units were not heated. I changed to a 10X10 heated unit and hope everything fits inside.

LORRAINE F on

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128512128512

LORRAINE F on

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128512128512

TIARE H on

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I am pleased with my overall experience. Thank you.

TOM R on

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Service was good. It is sometimes difficult to deal with vehicle traffic outside/around the site. Tight fit especially if there are multiple propel loading or unloading storage.

ERIKA N on

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Thanks for being the only place with a shipping crate tha comes to Alaska

MOIRA I on

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Access to the rear building can be tricky with a trailer -- it`s very tight, especially with the UHaul pickups parked along the fence and building. But once in front of the building, access was fine.

MARIA A on

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I love this location!! They are always helpful and very attentive to their customers!

KATE R on

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I was very dissatisfied with the customer service I received at the Anchorage U-Haul/U-Box facility. And they ripped me off for $30 on a $60 deposit.

LASHAWN N on

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Terri, the manager, assisted us and was awesome with customer service. Thanks, Terri, for making our relocation successful.

MARISA N on

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Awesome customer service!

JOHN A on

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Staff was rude and the driving lanes were blocked with unused trucks. Very difficult to deal with.

MICHAEL J on

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BillingBarbaricHarassingEmails-LoansharkFees-NO CUSTOMER SERVICE-MgrTracyRudeCondescending LackCompassionNEVER UHAUL AGIAN.FeesRidiculous LookAccountHistoryJUNKFEESWorstExperienceEverLocalBizFromNowOn

ANTONIO P on

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It was a pleasant experience because of the friendly staff.

MARIE H on

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Very handy other then not allowing the ubox on a uhaul trailer outside of 50 miles of Anchorage which made it much harder to move my goods!

JACKIE T on

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Lubbock Tx Uhaul was disorganized but finally got my stuff shipped. Was told it would be a month but only took 2 weeks. Anchorage uhaul was excellent and staff very helpful.

MARIE H on

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Staff was very polite and courteous although only a select few seem to have the expertise to handle the ubox all the way through from reservation thru shipment with storage rental and insurance.

MIKE G on

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the unit that was rented to us did not have the lock repaired, when we finished and wanted to go home we closed door only to find the latch was missing, i had to wait about 1 hour to get it lockable

TIFFANY Z on

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Lack of 24-hour access was disappointing, but otherwise I had no issues with my patronage of uHaul storage. Great location, set-up, and ease of access.

RHONDA G on

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Great staff. Excellent customer service. Poor system.

RICHARD P on

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Parking maneuvering vehicles about this facility is very difficult. There is insufficient parking for amount of business this location attracts.

TOBIAS H on

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The swipe card system is flaky and the lights went out a few times last year.

MARISA N on

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Tracy was awesome!

JOANN D on

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If someone would like to call me, I would be more than happy to tell them about the WORST moving experience I have ever had. It`s stressful to move but this was a NIGHTMARE! 907-244-4375.

SHELLEY W on

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I signed up in jan for monthly but every month they would send me an email to say I was over due. I had to go in and pay. There was a lock on the unit they couldn`t find the key they had to cut it off

BRIAN M on

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Staff was friendly and efficient!

SUSAN G on

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I like the facility, the carts available, the recycling place, the cleanliness, and the fact that a rest room is available on site.

BRIAN M on

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Staff was very helpful and efficient!

KATHERINE W on

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Charging me storage for boxes that are in transit, not storage, is larceny.

LETICIA T on

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Please spell my name correctly. Letitia Tyler. Comforting, friendly, helpful.

JAMIE C on

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It was frustrating experience: poor communication, card reader not working, had to come back a 2nd day, long story, but not enough space to write here.

MARSHA J on

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I was disappointed that the U-Box was not shipped on the date that I expected. As a result I waited an extra five weeks for my household goods.

EUGENE K on

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I appreciate the service I received yesterday after my 5,890 mile trip.

JOSEPH M on

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Very clean, very professional

JOSEPH M on

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Excellent experience

ASHLEY D on

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Very friendly and helpful!

MIA V on

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Staff was very very helpful. Traci was amazing, she is an awesome manager. Would definitely recommend this Uhaul to everyone I know, already am actually :

CHARLES F on

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We canceled our unit reservation after 30 minutes of absolutely inept counter service, where the girl had no clue how to complete the rental. Nor did anyone around her.

JON H on

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I`ve used your service quite a few times and it`s always been a good and easy experience for me to get exactly what I need to get the job done. Thank you!

RANDI I on

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box was early. staff very friendly and professional. so glad I found you on the web. and so glad you had uboxes.

RICHARD P on

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What I have to say takes way more than 200 words...obviously you don`t really care about customer feedback.

LORIE C on

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This has been the worst experience I have EVER had

STEPHEN P on

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The staffing manager was very helpful in getting me in a unit that fit my belongings. Not the other way around. This is greatly appreciated.

STAN S on

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It`s minus 20F and they are ready with the U-Box. They hooked me up, checked my lights, explained procedures, and never missed a beat. That`s the best of the best.

ZINA B on

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The young male employee with the softspoken voice made our experience very pleasant. Went out of his way to meet our difficult needs as others didn`t seem so willing. make sure to ask for him

FRANK C on

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Gas gauge did not register untill truck was moving staff said they would manager Traci and she would take care of it this never happened she did not no anything about it when i returned in 2 wks.

ANNA W on

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The manager went above and beyond her duties to accommodate me.

GREGG B on

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Parking was a complete nightmare.

KEITH T on

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good idea, but boxes are very poorly made. 2 of mine arrived with the lock broke away from the box. the screws stripped out.

STEVE W on

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The only complaint I have is not enough local in house` people to answer phones. Four out of five times I was transfered to Arizona and then a message was sent to Anchorage to call me.

PHILIP B on

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The office is a bit cluttered near the counter. Makes it difficult to access for service.

KIMBERLY F on

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I WAS NOT SATISFIED AT ALL! CALL FOR INFO 9073588788 I KEEP BEING TOLD IT WAS TOO LONG

THEO B on

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Paid the month of October 2012, and found residentcy October 5th Moved everything out 10/7 Rented a U-haul moving rig, not even credited to the U-haul rig, or Pro-rated and given a REFUND~!

DONG C on

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Excellent service

LEAH B on

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Pleasant and helpful staff. However, our overall experience was very unpleasant. Terrible parking and storage units were not easily accessible.

CARRIE K on

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I was lied to. I reserved ground level and got 2nd floor. I was told the first month was free since I also reserved a truck but on-site was told it wasn`t free. I plan to call BBB.

MARSHALLS E on

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The poeple work here are very rude.

ROBERT H on

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Clean and accessible facility. Worked well for our short term 2 month storage needs.

CAROL H on

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only because it was hard to open the outside door for the 24hr access in winter, that I don`t give excellent.

KEVIN S on

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Good and efficient.

GABRIEL C on

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You offer no prorated for ending early. Very unreliable and terrible calling system. Will look for other company.

ANNE M on

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Thank you.

SAMUEL G on

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The anchorage branch was awesome and gave us a free month of storage for our troubles but the santa rosa store slacked off and was the original cause of our problem.

KEITH W on

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Aimee was very professional and had awesome customer service. I really appreciated it!!

FRANK C on

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They did not do as the told me they would when I opened and closed my unit.

ROBERT S on

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Veronica in your Old Seward Rd location was WONDERFUL! Your phone system which directs me to Phoenix is STUPID! Can`t call the local office, REALLY??

LORIE S on

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Charged $500 more than quoted for the shipment. The quote wasn’t entered into system. Communication with U-Haul was very poor. Phone calls were not returned. U-Boxes delivered 40 miles from my home.

BROOKLYN N on

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Everyone was very friendly and helpful.

ALFONSO S on

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I was told my card would be charged automatically. It wasn`t, I got a late fee.

MATTHEW H on

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Very helpful

CASTANO A on

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Just what I expected.

JARROD T on

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Everything went well with our move. The Ubox made it to our location much quicker than we expected which we appreciated. Thank you

KAREN D on

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Worked well for our needs

CLINTON D on

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The general manager at the Anchorage, AK store is the worst manager I have ever delt with, if you would like more details I will need more the 200 characters

MARK M on

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great staff

TIANALYN B on

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However, my guaranteed time for truck PU was three hours later.

PAT A on

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U-haul has seemed to upgraded their customer service from a couple of years ago. They were very prompt and courteous in helping people, even when they got busy.

TERRY C on

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i disliked the entry check in. check in, walk more steps. ok if the room is nearby, but a pain if far.

ROBERT C on

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Disappointed when told there was no prorating. When my wife asked if we would get any money back the checkout person did not even look up, just shook their head. My wife had to ask for an explanation.

TRUDY L on

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Very hard to drive in and out to get you belongings into and out of storage unit. Should be no storage units on the perimeter of the building and NO U-haul trucks stored on the 1-way driving route.

TARIK N on

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24/7 access to all storage areas would be appreciated.

ALFONSO S on

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My only problem was with the access card not working.

JANETTE B on

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Everyone was very polite and helpful, thank you.

MARY R on

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Access hours ending at 6:30 are too early. Too bad it`s all done with the hope of everyone paying 10 dollars more for 24 hour access. I won`t choose UHaul for storage after this move.

MARIA C on

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the facilities were crowded, but the staff was quite nice. the box wasn`t ready when we requested it, but they worked quickly to get it for us.

JOHN H on

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Very pleasant and helpful staff.

HALEIGH P on

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The trucks infront of my unit for weeks was somewhat rude and I called 4 times to ask to move them and all in 3 weeks. People pay decent money for units consideration for open access would be great.

CORINNE K on

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The staff was really helpful. I would and have recommended this location to all my friends.

JACKIE R on

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The ENTIRE EXPERIENCE OF THE OLD SEWARD UHAUL WAS AWFUL!! it very hard to navigate, cluttered dirty - I WILL NEVER reccomend your facility - I am very disapointed in the service that was provided.

JENNIFER M on

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Phone for Anchorage store should go to the store instead of call center. Staff at call center and store gave us conflicting information. Store tried to make unauthorized charge to my credit card.

GLENN F on

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was hoping for better access time in the evening maybe to like 10 pm but i will work around that .overall it works for me

FORREST O on

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It seemed pretty well organized and friendly people working there.

KARIN S on

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It took 7 weeks to receive my U-Box. I had a difficult time contacting and communicating with U-Haul staff. I did not feel confident in the service.

ROBERT R on

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too expensive

CHRISTINE R on

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Best pricing in town by far and the service was top notch!!

SARAH D on

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Sales staff was great, thank you!

MARK O on

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great everyone is professional helpful and friendly

CHRISTINE R on

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Best rates in town by far!

RYAN P on

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One femail staff at the Anchorage office was not helpful, rude, unprofessional, and we seemed to be a burden to her. Our U Box was not ready on time.

MIRANDA C on

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overall good experience....had times when i waited a really long time in line and others short but always good service.

MARITZA P on

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The staff was excellent. Great customer service the product was perfect as well. I am very pleased and have already referred a few people that are moving as well.

THERESA S on

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Goodmoving experience. Delivered and everything was as we placed it. Would use again

JOE M on

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The staff appeared grumpy most of the time that we needed to deal with them. Other than that the facility was clean and secure

PATRICK P on

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Poor facility layout and rude staff is what caused me to cancel my unit after only a couple months.

MARY E on

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The young lady at the desk - I think her name was Veronica or Victoria - sorry can`t remember - anyway, she was exceptionally friendly and helpful. She deserves a promotion or a raise - or both!

MICHAEL S on

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delivery time, customer service and transit tracking leave something to be desired. Suggest upgrade of phone system and website to be more dynamic and make it easier to track shipping progress.

JOANNA K on

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Akron UBOX rep wonderful. Anchorage rented out the cart to get my UBOX for 10 day and charged me$100 extra. Girl did take fee off. Akron told them it was coming.

JASON K on

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I appreciate the fact you care enough to ask.

EVELYN A on

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This is my 2nd time storing with this U-HAUL facility and I am always pleased with their service, hours and cleanliness of the units. Thank you.

LYNN M on

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I found the units I rented to be clean ans usae to access

SARAH H on

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When I got there I was told nothing was available that they always overbook reservatons. When I made a stink suddenly a 5x10 was available. AWFUL Counter staff!

VELDA M on

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Thank you! Traci Huberty has awesome customer service personality she is was a friendly professional with a keen sence of customer meeds. And what a memory! Traci is an asset to the Anchorage team!

JEFFREY W on

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why is it so hard to get a receipt??

ANDREW N on

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Slow service, overpriced storage

KATHRYN D on

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U-Haul of Prescott Arizona was horrible,awful and incompetent. Once my stuff made it to Anchorage the staff at Anchorage U-haul was wonderful and helpful!

RICHARD R on

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facility is great, rental trucks trash, mirrors loose, brakes pull to one side and fuel gauge inaccurate, makes for a diturbing event.

ROBIN W on

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The only problem we had with the Ubox was that our initial reservation was lost in the system and we had to wait a day and a half to get a newly reserved Ubox. Otherwise, good experience.

CARLTON G on

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This is a good crew that runs this place, they keep it clean, are polite and assist you when they can. Good people.

ELIOT J on

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The staff was very friendly and helpful and Aimee was very kind to me when I was very tired.

DAN D on

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very good

PATTI C on

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Great service and great environment

STEPHEN H on

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Got exactly what I wanted. The staff was very polite and helpful.

GALE B on

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First time renting a storage space. The people were very helpful and courteous. The storage space was very clean.

ROBERT P on

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I have rented from that store before in 2007 era and I was pleasantly surprised to see much improvement. Everyone was very helpful, professional and quick. Best Regards, Robert

RONALD D on

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good service / credit card acceptance

GREG R on

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The first 600 miles were rough. We reloaded and the next 3600 miles were fantastic. It was like the trailer wasn`t even there.

GREGG B on

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When you finally talk to the staff at the U-haul facility, the experience cannot be beat. The phone process is unbelievably painful.

BRENDA SUE R on

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Patricia was excelent to work with!!!!

TARA G on

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My only complaint is that it is very crowded with trucks and trailers. I have had the doors blocked by the storage of rental trucks. Other than that, everything has been great!