Customer Reviews for U-Haul Moving & Storage of Anchorage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Anchorage

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Jesse K.
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It was kind of lame having very little gas in the vehicle when I got into it.

Desiree C.
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Good morning about their services and their rate. A charge somebody else's card on the account. Even after I explained That my girlfriend rented the first two days. They still charged her card even though I had a new card. I wanted to put down or come in to pay cash. They had a lot of hidden fees. And didn't explain everything completely. The workers how did attitudes and were just rude.

Darren F.
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Customer did not leave a comment.

beth O.
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The employees in the afternoon on Tuesday 2/18 were unhelpful unhappy to be there complaining about their jobs. And left me another standing there I was there for half an hour waiting to buy five boxes and a roll of tape. Yes they were unknowledgeable about the systems and not able to help the people that were ahead of us in line. Yes when I drop the truck off today I gave it to seem like he had been smoking weed all day long. All the employees were complaining about management and scheduling difficulties. Management definitely needs to be more involved in the day-to-day activities.

Norma A.
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Customer did not leave a comment.

Pamela L.
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Customer did not leave a comment.

Veronica M.
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The online portal made this short-term rental experience go smooth. The vehicle was clean, easy to maneuver and suited our needs perfectly.

Jonathan S.
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When dropping off the vehicle it seemed hectic and had to wait a while for a person to be able to help,did not seem to be as organized as the one in Palmer.

Kenneth H.
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Customer did not leave a comment.

Thomas K.
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Customer did not leave a comment.

Hostgator D.
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Customer did not leave a comment.

Kenneth H.
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Customer did not leave a comment.

ryan J.
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Customer did not leave a comment.

Karl S.
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Great fast in and out. Fast return. Very easy and pleasant. I believe cost is fair. Only improvements I can recommend is that the truck smelled heavily like cigarette smoke. Also I used the chart to put gas back into the truck. I actually put 2 gallons more than it recommended, and I only drove the truck across town to deliver a table. I was still charged for the gas. I didn’t realize it until I had left and I received the email. Since I put kore than required back in and got charged again it made my rental significantly more expensive. If I rent again I will not put fuel in after using.

Mark W.
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Customer did not leave a comment.

Fernando L.
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I disagree with the fuel charge, I did fuel and it looked half to me, I think I got cheated on the fuel charge.

Pamela O.
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Staff were friendly and check out was quick. The issue was just leaving the truck with the attendant and not finalizing. After leaving they determined I didn't fill up the truck to "where it was before". I definitely had put in the recommended 3 gallons of gas for the 15 miles I drove, had taken a picture of the gas gauge before I took the truck and when I returned, and kept the gas receipt. When I received the bill I had been charged an extra $13 for 3 gallons of gas. When I called, their only reponse was "you have to fill it up to where it was" I did do that!!!!! Despite saying I had photos and receipts the response continue to be "it has to be filled up to where it was." News flash, when your dealing with a 57 gallon gas tank, drive 15 miles and put in 3 gallons of gas, there's is definitely wiggle room on where the gauge and lines fall, exactly why I took photos and kept the receipt. Do not leave the premises until you finalize everything, they will definitely use every opportunity to take advantage of you with absolutely no customer service after the fact.

tammy G.
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Customer did not leave a comment.

HEIDI C.
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Customer did not leave a comment.

Anthony P.
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Customer did not leave a comment.

Lauren G.
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Customer did not leave a comment.

melissa s. | First Impressions |
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The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.

Mac W.
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Can have more than one person doing check in and outs. The parking was a cluster fuck couldn't even leave after waiting in line for 30 min cuz the guys had trucks parked Infront of my car. They are some rough guys that aren't very presentable and when I asked them to please move I got blown off.

Michael B.
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Customer did not leave a comment.

James L.
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Great experience all around, thanks U-Haul!

lydia G.
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I never recieved my order number. I was told I could return a pickup truck after hours by using their app or their website, but whenever I put the contract number into it it kept saying it could not add it to my account or find it at all, so I was charged an extra 20$ despite leaving the vehicle and keys at the location same day 15 minutes after they close. I'll choose somewhere local next time, Uhaul needs to get it together.

Gregory N.
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Customer did not leave a comment.

Dennis P.
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Its not clean

Lori K.
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Customer did not leave a comment.

Gary W.
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Prepare the equipment for the expected travel, i.e. better tires, intact door gasket, etc.

Kerry C.
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I don’t like the UHaul policy that you call the secondary contact person that we provide to you. You apparently also have a policy of not being able to let me know ahead of time (before I choose this contact person) that you will be immediately calling whomever I chose as my backup reference. You called my mom on the east coast at 830pm EST. That’s not cool. I gave you my license, credit card and address. I left my car in the parking lot. There’s no need for calling our significant people, employers, etc. I’ll be taking my business elsewhere. (Darn-it, there’s nowhere else to go in Anchorage AK)

Anthony B.
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I have nothing but respect for the people at this location. They are extremely helpful and caring. They saw I had a toddler booster seat and made sure to disconnect the passenger airbag for me. A++

Jeffrey F.
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Customer did not leave a comment.

Erick H.
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Customer did not leave a comment.

William L.
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I'm not sure but I had scheduled a 7am pickup and my vehicle was not started or warmed up, while others seemed to be started. It may have been started prior to my arrival but wasn't on long enough to defrost front window. The cardboard was still on the inside.

Arthur W.
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$54 dollars, plus they charge me an extra five dollars for a dirt Arizona box truck ripped seats & back as it stunk like garbage. And I wanted a truck. But you need a credit card instead of a bank card and he just put me in this, but it worked.

Jana L.
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I think that I was over charged for gas. When I picked up the van on Saturday, I was told that the beginning level of gas isn't always what their records indicate, because they have to run the vehicles everyday in the cold Alaskan winters. I was told if it's less, take a picture of it. Sure enough, the records showed that there should have been 1/2 tank of gas, but it was at 3/8 so I took a pic using my cellphone camera. I drove the van 32 miles, and filled the van with 5 gallons of gas, so when I turned it in, the gas gauge was just below 1/2 tank - more than when I had picked it up. I told the check in guy outside what had transpired, and showed him the before pic, as well as my gas receipt. He called inside to see why it showed that I owed $4.50 for gas, and the woman there said I was supposed to upload the photo to an online Uhaul site - and there was nothing else to do except I needed to pay the $4.50 or go get the gas. I believe I'm due a refund of ar least $4.50. In the future, it would be useful for your employees to more clearly explain the photo procedures. The woman should have been more helpful, too, by at least omitting the extra gas charge after hearing what happened and seeing my pic and gas receipt. # # #

Aileen C.
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Need more customers assistants at counter.

becky M.
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It has been at least a few years since I last visited the Old Seward location, and I didn't really have a good experience there overall. I think there were long lines, and it took a long time to go through the rental process. Today, was a HUGE improvement! I called first to see if there was a cargo van available, and an extremely pleasant and helpful woman made a reservation for me. Then I was able to check in online (another new feature, I think), and when I went to pick up my van, I was amazed by how quickly everything went. The young man who helped me was very pleasant and helpful, too. It was a great experience today, and I appreciated everyone's helpfulness and kindness and the improved processes. Thank you!

Bruce C.
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Customer did not leave a comment.

Luciano E.
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Nothing

Margaret B.
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I ordered a dolly and it wasn’t in the truck when I got to the job. I should have checked before leaving the site, but assumed it would have been taken care of.

George E.
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The gentleman asked me a few key questions about my experience, then informed me my receipt would be sent to me email. Done! I was on my way, excellent service!

Robert H.
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Your people were very good on the phone and in person, however the truck made a loud grinding noise when I started driving it and got louder as I drove. I suspect there is a problem with the drive train that should have been determined during a test drive of the vehicle.

STEVE H.
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Customer service not a good fit for your company. Truck was dirty on outside. Outside return box was no working and was charged for after hours service. I was warned by taxi driver that your business has a reputation of adding up charges. The truck was as clean on the inside as the outside when I returned as when I received the truck.

Shaienne L. | Overall Experience |
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The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!

Emily C.
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My phone and husbands phone wouldn’t connect to the location service so we had to go into the building to pick up and couldn’t checkout so we were charged an extra $20. I did email and am waiting in a response for that. It was great otherwise!

Rick B.
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Customer did not leave a comment.

adam J.
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Customer did not leave a comment.

Joyce M.
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Customer did not leave a comment.

Susan L.
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There was trash in the cab Old snow in the bed of the truck I was charged for gas which was not right I filled it to the same spot as it was when I picked it up

Victoria H.
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Customer did not leave a comment.

Earnest A.
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Customer did not leave a comment.

Lance C.
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Customer did not leave a comment.

kerry S.
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make sure if they are going to do an after hours drop that they open the uhaul app and have contract in there PRIOR to leaving store otherwise it IS NOT straight forward. and although we had a new pickup with only 1600 miles it ran very ruff... It looked brand new but ran poorly... it did the job I was just surprised because it was new... staff were great friendly and helpfyull

Brian G.
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Great friendly staff.

Charles S.
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Great customer service and the van ran perfectly!

Maria B.
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Customer Service entitled Assistant Manager. Jasmine needs to verbally explain the services althought it is qritten in the agreement. I was not informed of email nor what time they expect me to return the rented truck. Neither any changes in the service of Uhaul. .e.g. hours of return. First time recieving poor customer service.

RICHARD A.
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Great truck thanks

Charles K.
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Customer service was excellent. Got me in and out pretty fast.

Shelby B.
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Customer did not leave a comment.

JASON F.
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Customer did not leave a comment.

TAMMY C.
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Truck looked lived in. Cup holders dirty with something in them. Thought the engine was going to not make it up a couple hills. Luckily only around town: has an expectation that the truck would be ready for us and warm parked out front when we got there. Was not.... on a bright note helpers and person who checked us in was great.

Larry D.
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Keep up the good work.

morgan F.
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Customer did not leave a comment.

Shaquille O.
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Customer service was great. I had an issue but they took care of it for me!

Timothy W.
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Always helpful. No hassle rental. Thank you

John D.
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Truck had less than 1/4 tank of gas at pickup. Desk workers were shouting at eachother about what trucks to put where. No snow removal was completed anywhere in the parking lot (it hasn't snowed in 6 days). Upon our departure, all exits of the parking lot were blocked by people attempting to back stuck vehicles out of snow or hitch trailers. Horrible experience .

Rebekah C.
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No issues! I was pleasantly surprised how quick and easy they made it! Would definitely use this place again if moving.

Brenda J.
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Customer did not leave a comment.

Lance H.
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Customer did not leave a comment.

nancy G.
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Customer did not leave a comment.

Nicholas A.
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Customer did not leave a comment.

Barbara R.
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Should let customers know, especially when renting I Alaska in the middle of winter the vehicles do not come equipped with snow tires, chains or 4 wheel drive. We had a horrible experience due to this and though we tried to communicate was still treated disrespectfully and with attitude then charged for additional time as we were stuck due to vehicle not suitable for the snow (which could of been taken into account for if we would have been informed.

Kenneth C.
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Customer did not leave a comment.

Benjamin A.
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Customer did not leave a comment.

roland L.
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Dont over charged them if they returned it on time and dont give them the wrong odometer reader

Donna S.
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The manager was fantastic and polite.

Lauren B.
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Customer did not leave a comment.

Theresa H.
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Customer did not leave a comment.

Travis R.
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Always a great experience at this location, and all of their great employees

Edward T.
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Customer did not leave a comment.

JUSTIN F.
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Customer did not leave a comment.

Shawn T.
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Customer did not leave a comment.

Roselie M.
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Customer did not leave a comment.

verna H.
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Alan was the best mover! He identified right away that we were doing a "difficult move" and was very compassionate. He showed up on time, worked hard and did everything he could to make it easier for us. I would highly recommend him.

Wesley K.
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Anchorage was very helpful.

donna G.
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Customer did not leave a comment.

Tera C.
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Every employee had the attitude like they just did not care. No one was rude, but no one was polite either. It was pretty obvious they were only there because they had to be and did the absolute minimum or less, if they could get away with it. I was over charged a whole day. When I called, the dialogue was rehearsed, monotone, and bored. The employee I spoke with reassured me a manager would be calling within the business day. The guy on the phone did exactly what was required, not even an inflection of his voice more. The manager, again did the absolute minimum and refunded the overcharged day, but did not call. Rather sent a rehearsed, monotone, bored email. The truck was clean on the inside. But was in need of some routine mantaince, as three different dash lights were on. Just another example of the bear minimum being done. If the minimum is what you are looking for, this place has got you covered.

Osman H.
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Great job

William C.
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Raymond was great. Very personable and helped with all my questions. The rest of the staff was very helpful, remembered my name and set up my “crates” when I needed them. What a great experience. Thanks for making a stressful time easier to bear.

April C.
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Great customer service. Easy and efficient pick-up and return.

michael T.
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Check tires and lights, have tung Jack's on trailer if we have to drop it with a break down on the road, and have a spare tire and Jack on it w/ lug whrench

Patrick F.
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Have more people at the counter to help customers faster. Also, when calling in about reservation times and when rented items are due back, customer service should actually answer customer's questions instead of just reading what is on the confirmation.

Blase B.
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Have equipment ready. Have enough staff to avoid long longs and waiting.

Daniel B. | Overall Experience |
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Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.

wendell W.
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Customer did not leave a comment.

mike M.
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The Uhaul website, automated communications system, and reservation process is really nice, first rate. Once you walk in the door, the check in process and treatment by staff is undesirable. The best way to describe it is I felt as though I was being viewed as a potential criminal instead of a new client. Part way through check in process I started to wonder how many times has Uhaul been taken advantage of to cause them to naturally distrust their customers,

Stephanie R.
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I had a time deadline to deliver items loaded on the truck, and left the key at my house. I just wanted to borrow a spare key, I left a $100 deposit.(for an hour) When I returned the key, the manager said they charge $100 to cut a new key (which I know was not done) and that they were going to keep the $100. He made it right after I protested and returned the $100 but it left a bit of a bad taste. I am very honest and forthright, this was a company rental, and I appreciate the ability to pick up a spare key. Location and rental was clean and everything else was great.

Amos P.
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Quick and easy

Linda P.
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Customer did not leave a comment.

Adam F.
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This place has been a chaotic mess every time I have been there. The computer system apparently doesn't work or rarely works. There are often problems with the reservation and getting the equipment reserved. In this case, it appears was incorrectly charged and billed for my rental. I have called 4 times to both the local and national numbers, but still have not had the issue addressed. I emailed the email listed in my email receipt regarding my dispute and questions, but have not received a response. My options are limited, but I will endeavor to chose another business before returning to this one.

Paul C.
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Customer did not leave a comment.

Rodger J. | First Impressions |
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The storage unit grounds were a little tight to maneuver around. I’m sure a box truck wouldn’t have fit at my unit. The key card access didn’t work at first and had to be checked in manually.

brooke s. | First Impressions |
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Excellent customer service

Kelsey L. | Overall Experience |
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When I signed up I had 24 hour access but wasn’t able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Anthony C. | First Impressions |
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Wonderful customer service and help made this so easy

Clinton J. | First Impressions |
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Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

carrol a. | First Impressions |
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Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

Christie L. | Overall Experience |
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Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Jamed T. | First Impressions |
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new to Anchorage ,thanks to everyone

Troy G. | Overall Experience |
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Great place and staff was always understanding

andrew r. | Overall Experience |
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Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare

Brooklyn T. | Overall Experience |
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Great all around

JUSTIN D. | Overall Experience |
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Staff was quick to help resolve issues

daniel c. | Overall Experience |
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Thank you for your service!

Tiffany D. | Overall Experience |
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I have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.

Margie M. | First Impressions |
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Very pleased with the service I received. Will definitely recommend and use them again. Thank you!

Scott k. | Overall Experience |
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🤪🤔😬🤐

Valerie r. | Overall Experience |
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The facility was clean and the service was excellent.

LARRY H. | Overall Experience |
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Thank you

Ryan R. | Overall Experience |
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Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Frances R. | First Impressions |
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The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Judith F. | Overall Experience |
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Quick friendly service.

Glenn K. | First Impressions |
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Great staff thank you guys for everything

Kimbra M. | Overall Experience |
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Other than me booking a truck from you twice and then you not having one, I found you guys very pleasant.

Kerry T. | First Impressions |
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The line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.

Mark N. | Overall Experience |
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Great experience

William M. | Overall Experience |
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N/A

SUZANNE W. | Overall Experience |
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Everything from start to finish of move was great. Such a nice economical alternative to moving! Thank you!

William M. | Reservation |
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Great customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!

Ann A. | Overall Experience |
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Our experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.

teresa c. | Overall Experience |
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Nice place. Done with my remodel. Will use again if needed

SHENAE F. | Overall Experience |
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Employees are very difficult. More training on the building would be a plus.

Lisa L. | Overall Experience |
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My only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice

ROGER C. | Overall Experience |
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None

David R. | Overall Experience |
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Great place and good rates

Stacey B. | Overall Experience |
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Very professional staff- thank you for your help!

sarah f. | Reservation |
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Definitely happy with the storage unit and the service. Especially when I didn’t lock up our unit correctly and they made sure it was secure for us until we came back the next time.

Holly L. | Overall Experience |
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The staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!

Suzanne G. | Overall Experience |
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Best U-Haul I have worked with.

tamara g. | Overall Experience |
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The outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.

Lucas H. | Overall Experience |
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Kimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!

albert j. | Overall Experience |
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Very good service

No reviews have been submitted for this location.

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