Customer Reviews for U-Haul Moving & Storage of Anchorage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Anchorage

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Joel R. on

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Customer did not leave a comment.

Alana H. on

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Frank L. on

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Rent vehicles out with a full tank of gas, have them ready when customer calls ahead, and offer a quick education on operation of truck.

DAVID V. on

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None at this time

SHAWN F. on

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Just to verify gas level before leaving lot as not always accurate as on the sign out papers.

SUSAN J. on

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Office check-in was efficient but bleak as far as customer service; i.e. no eye contact, nothing personal at all about the contact. The techs outside checking equipment out and back in were very nice and helpful.

Matthew L g. on

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Samuel D. on

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JANNA B. on

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The truck was advertised as $19.00 but ended up paying almost $100.00. $.70 some cents a mile even though filled up with gas before returned. Thankful I could pay but some can't. Seemed false advertising.

jody w. on

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ace T. on

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Good Customer service

Mike M. on

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TINA G. on

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kathleen b. on

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I feel the &19.99 a day rental is false advertising. The dollar per mile + bringing the vehicle back with the same amount of fuel does not feel right.

Cary K. on

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thomas h on

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I plan to order up another one, great job on getting my stuff to Alaska unharmed. Very grateful!!

Kirill P. on

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STEVEN H. on

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Wish there was an after-hours or before-hours drop off.

CHARLES B. on

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vehicle was great...drove well. But, tires are not studded and in Alaska that can be a problem. I had a bit of a problem trying to get up a driveway and luckily I didn't slide too badly.

ALYSSA K. on

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The guys who helped out was very nice and I appreciate his recommendation of the size truck to get. My move was easier and shorter with the size we got

Zachary J. on

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loren n. on

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Everything was just as I wanted. Smooth and perfect. I didn't get the lady name that processed the return. However both her and Roosevelt were AWESOME!! Thank You, Loren

Brett P. on

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Clean truck, quick pick-up and drop-off.

Geri S. on

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it was all very good the truck was clean but needed aesthetic repair(tail light and windshield but what mattered most is that it started up fine and got the job done Thank you ill be renting again soon

SHIVONNE G. on

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Lisa M. on

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Thanks to the assistance of the Anchorage office for making the rest of our Uhaul experience more enjoyable. Traci Huberty was exceptional in helping us out and going out of her way for us after our horrible experience in Haines.

Damita S L. on

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DAVID V. on

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None at this time.

TAL M. on

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the tires were bald, we were driving in snow and there was no grip dangerous

Terumi B. on

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I wish it was bigger. It's sometimes hard to get in and out of. Otherwise, service is always great and the folks are helpful.

Winfried B. on

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properly maintain equipment. location rented a trailer with obvious brake issues which caused us to have to fully unpack then repack different trailer due to employee negligence.

Brandon M. on

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I had pre-scheduled my rental and even called in the same day to see if it were possible to get my rental box truck early that day. When I arrived there was a gentleman being helped that was a walk in that rented the same size truck. his truck was cleaned off and ready to go almost immediately. When my truck arrived, I had to clean the vehicle off of snow that was probably 3-4 inches deep (this is not an exaggeration). This is after I waited about 20 minutes for my truck to be pulled up. I had to repair the ramp as it was EXTREMELY difficult to pull out and wasn't possible to push back in. When I picked the truck up it was on 1/4 tank of fuel. I don't know if this is standard practice or not, but I fully expected a full tank of fuel. Obviously I would have returned it with a full tank of fuel, instead I had to guess how much fuel to put in to get it back to 1/4 of a tank. Also, in our weather climate, having bare metal flooring does not work well. It is a liability as getting up and down and the step, walking inside the truck, or getting up and down the ramp is dangerous! Is there nothing that U-Haul as a company is willing to do to try and remedy this? I understand that there is a cost in having different flooring inside, but I can't imaging there not being a safety liability. As a customer, I would gladly pay a few extra dollars for the rental to help absorb the costs for having more suitable walking surfaces. On the whole, I had to get a rental truck. The cost was very much agreeable. It got me from point A to point B. The interior of the cab was clean. My experience was less than desirable. If there is another place in town that rents trucks for hauling, I will definitely look into them before using U-Haul again.

helen o. on

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sky w. on

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David C. on

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TIM P. on

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Very professional people

James L. on

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Great experience. I will recommend Old Seward U-Haul to family and friends.

David V. on

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The snow should have been removed from the trailer.

Jo Ann C. on

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I have been using this location for over 15 years and it has been awesome every single time. Thank you Tracie for outstanding service.

ANTHONY T. on

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Have the vehicles warmed up at little bit more before the customer arrives. Start up the truck fleet once in morning and once in the afternoon to get the oil going through them so it does not take as long to warm up when a customer is there to pick up the truck. Wishful thanking in a perfect world but U-Haul does a great job and provide very good customer service.

DEBRA C. on

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Best service and the fastest ever! Thank you! Makes moving a lot easier.

AARON A. on

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Everybody was very helpful and prompt. The equipment was in good condition and ready when I needed it.

Richard N. on

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Fast, efficient, simple. Hard to improve on that.

ALYSSA W. on

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THIS WAS THE WORST PROFESSIONAL EXPERIENCE THAT I HAVE EVER RECEIVED. WHEN I RESERVED THE UHAUL, THE LADY OVER THE PHONE WAS IN SUCH A RUSH TO MAKE HER COMMISSION THAT SHE SPELLED MY NAME COMPLETELY WRONG AND RUSHED ME OFF THE PHONE, SHE DID NOT LET ME PICK OUT THE PLAN I WANTED. I PICKED UP THE UHAUL AND WAS GIVEN A REALLY CRAPPY WORN OUT UHAUL, IT WAS DIRTY AND FREEZING COLD. I USED THE UHAUL AND NEEDED IT FOR ANOTHER DAY, SO I CALLED AND ASKED TO KEEP IT ANOTHER DAY, THE LADY SAID YES AND SCHEDULED ME TO KEEP THE UHAUL ONE MORE DAY. THE NEXT DAY CAME AND I GET THESE THREATENING VOICEMAILS SAYING I OWE THE UHAUL BACK AND THAT I AM BEING CHARGED ALL SORT OF LATE FEES. IT TURNS OUT THE LADY NEVER SUBMITTED MY INFORMATION TO KEEP THE UHAUL AN EXTRA DAY & THE COLLECTIONS GUY CAME AND GOT THE UHAUL. IT COMPLETELY RUINED MY MOVE & I HAD TO THROW AWAY A LOT OF FURNITURE THAT I NEEDED TO MOVE ALL BECAUSE THIS STUPID LADY DID NOT PUT IT IN THE SYSTEM THAT I WAS KEEPING THE UHAUL ANOTHER DAY. EVEN THOUGH I CALLED AND SCHEDULED TO KEEP IT ANOTHER DAY! ON TOP OF THAT I GET LATE FEES! BECAUSE OF THIS INCOMPETENT PIECE OF SHIT. I WILL NEVER USE UHAUL AGAIN. EVER.

JAMES F. on

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don't give out problematic vehickles that one had the brake light on and ding ding ding non stop. wasted 3 hours and drove it 5 miles an hour to get it back to you guys did not know if breaks were going to work or not so drove super slow. given tiny miledge discount and have a nice day. ;{

Michael G. on

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Josh B. on

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I wish we would have known an additional 2 hours on a reservation was going to cost us another entire day of rental fees.

STEFAN B. on

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Chuck B. on

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Linda J. on

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David V. on

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dorena b. on

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Bruce R. on

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Alan B. on

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Traci and her crew do a great job.

Antoinette R. on

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I ordered and paid for a mattress cover and I never received it upon picking up the truck. I'd like to get my money back.

MELANIE T on

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I will never rent from here again! Very overall priced for what you get ! Poor customer service and lighting

Todd H. on

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matt p. on

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Super helpful and will use the. Again for sure

RICHARD L. on

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I had no problem getting the truck I need even though I live in a different state I love getting thee mail receipt. It would be easier if my e mail address would be available throughout your system. I rent or buy from U Haul in many different states. Thanks

Colin R. on

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Paul G. on

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kevin h. on

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kim h. on

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The tires on the truck were NOT safe for driving on ice and snow. I have been driving on these conditions since 1969. I had trouble with the van. The vehicles really need to have winter/studded tires.

Dean D. on

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BENJAMIN A. on

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Mike W. on

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friendly, helpful staff and clean, well maintained equipment.

JOHN J. on

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CURTIS W. on

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Very good place to do truck or trailer rental. I have been very pleased.

JAY O. on

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great staff

zachary y. on

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Keep fuel filled to max. Was given fuel tank at 15/16ths. It is impossible to stop the pump exactly at that mark and thus uhaul is getting free gas. This does not look good in the eyes of the consumer and is a VERY underhanded move.

James H. on

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Awesome people!!, especially Traci

Jonathan J. on

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Was not informed of the routes uhaul does not dispatch down in Canada. Had to replace a flat myself in Canada. I was reimbursed in orelgon though.

Alan B. on

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Brian M. on

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Moving van was damaged dirty ice on windowsshield. I had to use my personal ice scraper to clean windshield in order to see and drive vehicle off the lot. Vehicle ran and got the job done. So I guess that's all that matters. Front counter lady was nice and helpful.

Felix S. on

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Nothing just keep been a nice customer service all the time

TIM W. on

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always a pleasure at this u haul

Mark F. on

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The truck was not suited or equipped for winter travel in Alaska during the winter. The tires were not studded or siped, there was no tire chains provided with the vehicle yet the store knew I was traveling from Anchorage to Seward which is 135 miles away through numerous mountain passes and hilly/mountainous terrain. I am a commercial driver and the under steer with poor tire traction front and rear led me into a dangerous drive.

Gale F. on

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Love the new van

Toby H. on

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Tracy's team is great. I really like the Transit.

graaeme d on

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It would be great if we had access to our storage for more of the day. The service and products I used today were better then i hoped for and literally saved me hundreds with a moving company.

Doreen J. on

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Great and efficient service! Thank you!

JAY O. on

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great customer service

joe p. on

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1st truck was returned due to mechanical issues, and 2nd truck worked very well.

ryan a. on

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Customer did not leave a comment.

Lanseford W. on

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Nikoleta Plakaki F. on

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Everything was great. No improvements needed.

joseph p. on

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The only thing i could say would be maybe do a quick explination of dash buttons and switches. :-)

Joseph S. on

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The truck smelled like there was a dead body rotting in the back of it for months, and I'm supposed to put my furniture in it? So that terrible smell can absorb in my belongings? Worse experience of moving in my life. I'd die before renting from them again. I'd never recommend it to someone else. Every time a mover or myself went into the back of the truck we would start gagging on the lingering smell. We sprayed Lysol all over the back, slightly covered the smell for seconds. We weren't even offered a discount, when we called and complained the best they said was "you won't be charged for it." What kind of bullshit is that? The workers don't even care, nor direct me to a manager which makes me feel management doesn't care. I'm ashamed to give my money for this rental and if I didn't have a card in file I wouldn't have paid for it. You will never have my business again Uhaul.

Jack N. on

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james b. on

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Make sure the internet system works. This is about the fifth time I registered on line and did early check-in and i have to go through the whole process at the desk. No benefit for going online. Also I really hate the .99 per mile charge.

CHRIS F. on

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Sarah N. on

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Diane S. on

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The back roll down took two people to get it to close. The transmission was having issues. The passenger door made a loud sound when opening due to a large dent. Inside the cab was filthly. The only good thing was that the gas mileage seemed to be pretty good.

Eric K. on

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Great overall service and experience.

CAROLYN R. on

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ACHILLIUS G. on

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For the most part they have a very good team. Thanks for your wonderful services !

Pam C. on

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DONALD M. on

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Thanks for being in business

SEAN H. on

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We do a lot of business with this UHaul and they are always excellent!

Darrell L. on

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Excellent service! Being able to reserve equipment online is very helpful! Staff were very helpful.

Joeseph K. on

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Delivery on both ends was great. Though straightened out in the end, the final billing process was a bit confusing, possibly because multiple sites were involved. Too, I was given no limit on what could go into a U-Box, so I was surprised when I was told that the U-Box was too heavy for the U-Haul forklift for storage and that I had to shift some contents to a second U-Box. There was no charge for the second box, and everything worked out, but it was "interesting" for a first-time user.

SHANNON P on

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Great customer service!

Sue S on

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the person who deliverd and pick up the box was outstanding.

Janet G on

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Anchorage office was impossible to contact. All calls went to call center, then call was not returned. Difficult/frustrating to schedule delivery. Local moving help who did delivery was fine.

HOLLY A on

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The only issue we had was parking to get into our storage unit and not enough carts available to use. Unit was clean and maintained. thank you!

SHANNON P on

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Staff was very welcoming and friendly

BRIAN D on

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Friendly and helpful staff great security system!

Joshua M on

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Great customer service, and exactly as advertised.

TOMMY J on

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The facility was convient, easily accessible and clean.

BRIAN D on

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Great location and great support by management and staff!

JEREMY F on

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We were very happy with all aspects of Uhaul.

Ellen U on

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The box was obviously handled carelessly. Half the latches were destroyed at pick-up. Terrible customer service. I was forgotten while on hold for 30 min and no one seems to know what is going on.

CHRISTOPHER S on

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Great customer service!

BARBARA L on

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I stored my household goods for 2.5 years. I was granted a 3-day grace when it came time to vacate! Overall a very good experience.

tiffany s on

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Tracy and Chip ware great. They were so helpful, kind and sweet!

JEROME H on

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Still waiting to complete resolution from your national level to an equipment breakdown during the move.

MASSA M on

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Customer service is excellent!

JOSHUA S on

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Your employees look homeless

JONATHAN L on

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Prices r over priced

TAMARA T on

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only issue is. not much room for parking to unload. other trucks have to squeeze by. too close for comfort.

Rebecca K on

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Really helpful and friendly staff.

MARIO L on

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I feel very good especially with regards to the security of my personal belongings inside the facility.

JAIME B on

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Uhaul made my move easy everyrhing is great prices quality. I even got a free month of storage. Thank You.

BRIDGET B on

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The building has a variety of sizes. The 24 hour access option is very cool.

CYNTHIA W on

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Your business was excellent, as well as staff. I am very pleased.

PAUL W on

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Every time I went to yard had to either ask to have van moved or work around one to get to my unit.

OTTO O on

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Just wish you took my crazy nasty untrustworthy ex belongings out the storage unit and burn it. Other then that you guys rock

GEORGE G on

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My trailer fell over, and the staff was both helpful and extremely friendly in a time when I needed it most. They also had a good sense of humor, which I appreciated and helped me out.

CHRISTOPHER F on

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Storage is expensive and the late fees seem slightly predatory. But, that`s life. The staff was exceptionally helpful and friendly. The manager Tracy, was very helpful and I`ll miss working with her.

BENJAMIN D on

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Everything was good. It was really expensive. That` seems to be the norm in anchorage, though.

JULIE M on

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I liked how cheap and affordable it was. Even if it was less than a month that I used the storage still was good enough for me. Thank you

EUGENIA O on

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We needed to use the facility for a few months while we were selling our house. We were very pleased with the help we received

DENNIS J on

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fabulous,AMAZING,MAGNIFICIENT.

Katherine S on

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We were very satisfied with the Anchorage Uhaul location. Prompt and easy communication, on time, and professional.

JAMIE R on

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All the staff was very friendly and accommodating.

LORRAINE L on

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The service was very friendly fast

MICHAEL R on

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Nice facility. Helpful folks.

TERESA W on

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The storage facility is fine. Clean and well-maintained. But driving access is always blocked by extra Uhaul vehicles they are very disorganized. So it gets a C.

HUNTER B on

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There is way to many vehicles stored all over the lot. Anytime someone parked in drive space to unload no one can get through because of all the u haul vehicles scattered everywhere.

WILLIAM B on

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Unit closes too early for access after work. UHaul vehicles being stored in loading areas making it difficult to access storage units. Not enough space to enter comments here.

MARIE H on

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Great staff

MARIE H on

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Great staff

JOSHUA S on

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This facility is very inconvenient

MARIE H on

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Great Staff. Everything went smoothly

MARIE H on

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Great staff. Good to work with.

JOSHUA L on

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Though the access hours were convenient, it would of been more convenient if the storage stayed open till 8 pm. Besides that, it was a great experience dealing with uHaul.

Michael V on

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I wish the price for 2 would be a bit cheaper as for the move we had to get rid of a lot of household goods. But I do appreciate the service

TIMOTHY W on

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No issues

YASIDE M on

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Thank you for everything Uhaul

TIMOTHY W on

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Good service

Emilie W on

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Ihad a little damage to several pieces of furniture. Overall was not too bad.

JAKE B on

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I would like to see you be able to prorate the month. For an example, if i am billed the 1st -1st and I want to move out mid month I should not have to pay the whole month. Bad customer service.

RACHEL L on

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Too pricey for storage unit, was small for the largest available and no light inside the unit.

FAAFETAI A on

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Its stated that I have 24 HR access, but yet I was told that when the business is closed so is the access to my unit. Puzzled.

CONNIE R on

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I have been a customer at this location for well over a decade and have always had great service.

HERBERT G on

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It`s good.

WILLIAM S on

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Parking and traffic flow at location was horrible. Inconvenient to access unit. Increase in rate every year for a small space.

KATHLEEN M on

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too expensive

DESIREE M on

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Staff was friendly and helpful.

Dallan P on

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Communication was awful. I got the run-around every step of the way and then they delivered my box to the wrong location.

SAMANTHA C on

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EVERY TIME I went to my unit, it was blocked by a Uhaul vehicle. It made the 24 hr access impossible and normal hours frustrating. I spent 20 min tracking down an employee and waiting every time.

ROBERT B on

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The manager handled my transaction. She afforded the opportunity to view some units for comparison then rented two suitable storage units.

CRYSTAL L on

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Would have liked to get an email back from manager when I submitted it over a week ago.

DESIREE M on

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Staff was very personable and helpful.

JOSHUA S on

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Very unorganized, untrained employees, security severely lacks

DOUGLAS L on

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Good facility.

ANGELA R on

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Slow rude service.

RICK W on

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Anchorage U-Haul has come a long way, I was pleased. It used to be horrible, now it`s excellent, thanks,

CHRISTINE A on

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Very good

MEREDITH S on

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Very good experience. Got a truck and storage unit the size I wanted on very short notice- made my whole experience of moving a lot less stressful.

ELEANOR D on

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I found the customer service was professional and helpful. Thank you.

CORINNE M on

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I am going to miss amy. she was very nice to me

TERESA W on

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I had a very supportive experience - thanks to Rikki`s assistance - in obtaining and using my new storage unit. The size is good. Not thrilled with stairs but at least its heated. Everyone was nice.

ROBERTO M on

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Great

STEPHEN H on

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Was always as expected.

OSCAR L on

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No, it is extremely difficult to access storage unit due to their excess rental fleet parked along the storage. Often competing with other customers for parking.

CHRISTOPHER D on

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The service and staff was great. Very friendly and helpful, but the overall outside storage facility is too small and cramped.

ANTONIO S on

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Driving between buildings is unsafe. I injured myself because of all the u-haul vehicles parked around the buildings. Call me 9073010678.

GREGORY G on

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Storefront was poorly laid out, the entrance had been haphazardly relocated to a side door

STACY G on

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This was the worst U-Haul store and storage place I have ever been in and I would not recommend it to anyone.

SHERI B on

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The fact that I could not contact a local represresentive, only a call center caused me to move IMMEDIATELY!!! I had a simple question. No one locally would cal me back.

ROBERT N on

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I have no complaints The staff was very helpful and knowledgeable

KIMMIE B on

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Overall, I enjoyed my experience of renting a unit from U-Haul. My only complaints are the lack of lights w/in the unit and the early closing times - extending the hours to 9:00 pm would be ideal.

DEREK O on

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Great U-Haul! I didn`t know they didn`t pro-rate the storage but they still worked with me after moving out of my storage unit only 5 days after paying it. They saved me $150 bucks!

DUANE P on

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when I came into the store they seemed really busy but very short handed they probably need to bring on a third body to help with any issues that may arise and help customers get out quicker.

PAUL W on

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Everyone was extremely helpful to make a stressful moving experience pleasant

HELLEN J on

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All of you were wonderful!

DIANA B on

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free storage promotion that offered one free month with every trailer rental, good for one year, could be used at any facility, could be transferred to anyone. Horrible experience.

JEFFERY A on

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Access from the street is very difficult, and the lot is very small, causing traffic constrictions at busy times.

BUD B on

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It became too expensive for the limited service. Frequent raises in rent, shorter hours, long waits for help, and no return of unused rent. There are better options.

MICHAEL A on

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It was very hard to access my storage. It was hard to find someone friendly or helpful to answer questions. I hope I never have to go back there.

MIKE S on

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No problems

ELIZABETH H on

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No pro-rated final month refund although even 5 days after payment. Poor business practice: I won`t return or recommend. Also, no drive-up heated unloading area last winter.

OSCAR M on

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Tried to charge me an extra month

CRAIG M on

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I had no problems with this shop. all of my problems was in Florida.

BLAINE B on

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Traci and staff went beyond my expectation to make sure I had a great experience at U-Haul! Two thumbs up!

JENNIFER J on

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The box to TOOOOOOO small for the price!!!

BRITTANY B on

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Customer service is awful. Poor professionalism. Cramped lot, can`t even load/unload into storage unit without employees making me move my car constantly. Very aggravating and inconvenient.

JAMES B on

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excellent

JIM A on

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Good storage, good access . Military discount! Decent prices.

CHARICE D on

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service attendants very helpful.

BARBARA H on

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It was a very positive experience all together and I would recommend U-Haul to others in my same situation.

KEVIN O on

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found out that because my 4 boxes were on two diff. contracts that i was charged more for shipping than should have,will i get reimbursed, i really doubt it

DEREK O on

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The Anchorage location was great but the national call center is another story... they flat out lied to me about reserving a first floor unit. Not cool. The call center would get a poor rating.

JOHN A on

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The staff was very helpful and assisted me with everything I needed. The customer service was excellent which made my move easier. Thank you uhaul of anchorage.

DAVID D on

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Staff always willing to lend a hand or offer help.

DAVID D on

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Accommodating staff with excellent customer service skills.

JULIA D on

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The staff on hnd was there to assist with our storage door being off the track and our uhaul trailer door being frozen shut. The young man on site helped us right away which was nice.

SHANON H on

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Need to provide better customer service. The U-Box and shipping of my items were ok. I just felt like customer service wasn`t organized, rushed, and sounded chaotic over the phone.

RACHEL K on

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My u-box was extremely late and new charges kept popping up. This was probably the worst experience I have ever had moving. I will let everyone I know who is relocating to not use u-haul or u-box.

CAROLYN J on

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Box was in poor condition. Hinges were bent and wouldn`t accept locks. Ramp couldn`t be used due to angle on trailer. Didn`t need movers but two showed up. Refund due?

JAMES P on

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When securing the unit the 10X15 was quoted as heated. When I arrived the 10X15 units were not heated. I changed to a 10X10 heated unit and hope everything fits inside.

LORRAINE F on

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LORRAINE F on

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TIARE H on

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I am pleased with my overall experience. Thank you.

TOM R on

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Service was good. It is sometimes difficult to deal with vehicle traffic outside/around the site. Tight fit especially if there are multiple propel loading or unloading storage.

ERIKA N on

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Thanks for being the only place with a shipping crate tha comes to Alaska

MOIRA I on

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Access to the rear building can be tricky with a trailer -- it`s very tight, especially with the UHaul pickups parked along the fence and building. But once in front of the building, access was fine.

MARIA A on

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I love this location!! They are always helpful and very attentive to their customers!

KATE R on

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I was very dissatisfied with the customer service I received at the Anchorage U-Haul/U-Box facility. And they ripped me off for $30 on a $60 deposit.

LASHAWN N on

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Terri, the manager, assisted us and was awesome with customer service. Thanks, Terri, for making our relocation successful.

MARISA N on

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Awesome customer service!

JOHN A on

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Staff was rude and the driving lanes were blocked with unused trucks. Very difficult to deal with.

MICHAEL J on

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BillingBarbaricHarassingEmails-LoansharkFees-NO CUSTOMER SERVICE-MgrTracyRudeCondescending LackCompassionNEVER UHAUL AGIAN.FeesRidiculous LookAccountHistoryJUNKFEESWorstExperienceEverLocalBizFromNowOn

ANTONIO P on

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It was a pleasant experience because of the friendly staff.

MARIE H on

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Very handy other then not allowing the ubox on a uhaul trailer outside of 50 miles of Anchorage which made it much harder to move my goods!

JACKIE T on

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Lubbock Tx Uhaul was disorganized but finally got my stuff shipped. Was told it would be a month but only took 2 weeks. Anchorage uhaul was excellent and staff very helpful.

MARIE H on

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Staff was very polite and courteous although only a select few seem to have the expertise to handle the ubox all the way through from reservation thru shipment with storage rental and insurance.

MIKE G on

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the unit that was rented to us did not have the lock repaired, when we finished and wanted to go home we closed door only to find the latch was missing, i had to wait about 1 hour to get it lockable

TIFFANY Z on

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Lack of 24-hour access was disappointing, but otherwise I had no issues with my patronage of uHaul storage. Great location, set-up, and ease of access.

RHONDA G on

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Great staff. Excellent customer service. Poor system.

RICHARD P on

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Parking maneuvering vehicles about this facility is very difficult. There is insufficient parking for amount of business this location attracts.

TOBIAS H on

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The swipe card system is flaky and the lights went out a few times last year.

MARISA N on

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Tracy was awesome!

JOANN D on

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If someone would like to call me, I would be more than happy to tell them about the WORST moving experience I have ever had. It`s stressful to move but this was a NIGHTMARE! 907-244-4375.

SHELLEY W on

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I signed up in jan for monthly but every month they would send me an email to say I was over due. I had to go in and pay. There was a lock on the unit they couldn`t find the key they had to cut it off

BRIAN M on

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Staff was friendly and efficient!

SUSAN G on

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I like the facility, the carts available, the recycling place, the cleanliness, and the fact that a rest room is available on site.

BRIAN M on

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Staff was very helpful and efficient!

KATHERINE W on

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Charging me storage for boxes that are in transit, not storage, is larceny.

LETICIA T on

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Please spell my name correctly. Letitia Tyler. Comforting, friendly, helpful.

JAMIE C on

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It was frustrating experience: poor communication, card reader not working, had to come back a 2nd day, long story, but not enough space to write here.

MARSHA J on

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I was disappointed that the U-Box was not shipped on the date that I expected. As a result I waited an extra five weeks for my household goods.

EUGENE K on

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I appreciate the service I received yesterday after my 5,890 mile trip.

JOSEPH M on

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Very clean, very professional

JOSEPH M on

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Excellent experience

ASHLEY D on

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Very friendly and helpful!

MIA V on

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Staff was very very helpful. Traci was amazing, she is an awesome manager. Would definitely recommend this Uhaul to everyone I know, already am actually :

CHARLES F on

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We canceled our unit reservation after 30 minutes of absolutely inept counter service, where the girl had no clue how to complete the rental. Nor did anyone around her.

JON H on

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I`ve used your service quite a few times and it`s always been a good and easy experience for me to get exactly what I need to get the job done. Thank you!

RANDI I on

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box was early. staff very friendly and professional. so glad I found you on the web. and so glad you had uboxes.

RICHARD P on

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What I have to say takes way more than 200 words...obviously you don`t really care about customer feedback.

LORIE C on

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This has been the worst experience I have EVER had

STEPHEN P on

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The staffing manager was very helpful in getting me in a unit that fit my belongings. Not the other way around. This is greatly appreciated.

STAN S on

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It`s minus 20F and they are ready with the U-Box. They hooked me up, checked my lights, explained procedures, and never missed a beat. That`s the best of the best.

ZINA B on

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The young male employee with the softspoken voice made our experience very pleasant. Went out of his way to meet our difficult needs as others didn`t seem so willing. make sure to ask for him

FRANK C on

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Gas gauge did not register untill truck was moving staff said they would manager Traci and she would take care of it this never happened she did not no anything about it when i returned in 2 wks.

ANNA W on

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The manager went above and beyond her duties to accommodate me.

GREGG B on

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Parking was a complete nightmare.

KEITH T on

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good idea, but boxes are very poorly made. 2 of mine arrived with the lock broke away from the box. the screws stripped out.

STEVE W on

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The only complaint I have is not enough local in house` people to answer phones. Four out of five times I was transfered to Arizona and then a message was sent to Anchorage to call me.

PHILIP B on

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The office is a bit cluttered near the counter. Makes it difficult to access for service.

KIMBERLY F on

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I WAS NOT SATISFIED AT ALL! CALL FOR INFO 9073588788 I KEEP BEING TOLD IT WAS TOO LONG

THEO B on

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Paid the month of October 2012, and found residentcy October 5th Moved everything out 10/7 Rented a U-haul moving rig, not even credited to the U-haul rig, or Pro-rated and given a REFUND~!

DONG C on

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Excellent service

LEAH B on

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Pleasant and helpful staff. However, our overall experience was very unpleasant. Terrible parking and storage units were not easily accessible.

CARRIE K on

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I was lied to. I reserved ground level and got 2nd floor. I was told the first month was free since I also reserved a truck but on-site was told it wasn`t free. I plan to call BBB.

MARSHALLS E on

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The poeple work here are very rude.

ROBERT H on

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Clean and accessible facility. Worked well for our short term 2 month storage needs.

CAROL H on

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only because it was hard to open the outside door for the 24hr access in winter, that I don`t give excellent.

KEVIN S on

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Good and efficient.

GABRIEL C on

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You offer no prorated for ending early. Very unreliable and terrible calling system. Will look for other company.

ANNE M on

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Thank you.

SAMUEL G on

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The anchorage branch was awesome and gave us a free month of storage for our troubles but the santa rosa store slacked off and was the original cause of our problem.

KEITH W on

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Aimee was very professional and had awesome customer service. I really appreciated it!!

FRANK C on

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They did not do as the told me they would when I opened and closed my unit.

ROBERT S on

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Veronica in your Old Seward Rd location was WONDERFUL! Your phone system which directs me to Phoenix is STUPID! Can`t call the local office, REALLY??

LORIE S on

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Charged $500 more than quoted for the shipment. The quote wasn’t entered into system. Communication with U-Haul was very poor. Phone calls were not returned. U-Boxes delivered 40 miles from my home.

BROOKLYN N on

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Everyone was very friendly and helpful.

ALFONSO S on

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I was told my card would be charged automatically. It wasn`t, I got a late fee.

MATTHEW H on

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Very helpful

CASTANO A on

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Just what I expected.

JARROD T on

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Everything went well with our move. The Ubox made it to our location much quicker than we expected which we appreciated. Thank you

KAREN D on

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Worked well for our needs

CLINTON D on

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The general manager at the Anchorage, AK store is the worst manager I have ever delt with, if you would like more details I will need more the 200 characters

MARK M on

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great staff

TIANALYN B on

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However, my guaranteed time for truck PU was three hours later.

PAT A on

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U-haul has seemed to upgraded their customer service from a couple of years ago. They were very prompt and courteous in helping people, even when they got busy.

TERRY C on

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i disliked the entry check in. check in, walk more steps. ok if the room is nearby, but a pain if far.

ROBERT C on

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Disappointed when told there was no prorating. When my wife asked if we would get any money back the checkout person did not even look up, just shook their head. My wife had to ask for an explanation.

TRUDY L on

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Very hard to drive in and out to get you belongings into and out of storage unit. Should be no storage units on the perimeter of the building and NO U-haul trucks stored on the 1-way driving route.

TARIK N on

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24/7 access to all storage areas would be appreciated.

ALFONSO S on

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My only problem was with the access card not working.

JANETTE B on

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Everyone was very polite and helpful, thank you.

MARY R on

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Access hours ending at 6:30 are too early. Too bad it`s all done with the hope of everyone paying 10 dollars more for 24 hour access. I won`t choose UHaul for storage after this move.

MARIA C on

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the facilities were crowded, but the staff was quite nice. the box wasn`t ready when we requested it, but they worked quickly to get it for us.

JOHN H on

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Very pleasant and helpful staff.

HALEIGH P on

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The trucks infront of my unit for weeks was somewhat rude and I called 4 times to ask to move them and all in 3 weeks. People pay decent money for units consideration for open access would be great.

CORINNE K on

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The staff was really helpful. I would and have recommended this location to all my friends.

JACKIE R on

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The ENTIRE EXPERIENCE OF THE OLD SEWARD UHAUL WAS AWFUL!! it very hard to navigate, cluttered dirty - I WILL NEVER reccomend your facility - I am very disapointed in the service that was provided.

JENNIFER M on

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Phone for Anchorage store should go to the store instead of call center. Staff at call center and store gave us conflicting information. Store tried to make unauthorized charge to my credit card.

GLENN F on

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was hoping for better access time in the evening maybe to like 10 pm but i will work around that .overall it works for me

FORREST O on

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It seemed pretty well organized and friendly people working there.

KARIN S on

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It took 7 weeks to receive my U-Box. I had a difficult time contacting and communicating with U-Haul staff. I did not feel confident in the service.

ROBERT R on

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too expensive

CHRISTINE R on

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Best pricing in town by far and the service was top notch!!

SARAH D on

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Sales staff was great, thank you!

MARK O on

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great everyone is professional helpful and friendly

CHRISTINE R on

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Best rates in town by far!

RYAN P on

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One femail staff at the Anchorage office was not helpful, rude, unprofessional, and we seemed to be a burden to her. Our U Box was not ready on time.

MIRANDA C on

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overall good experience....had times when i waited a really long time in line and others short but always good service.

MARITZA P on

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The staff was excellent. Great customer service the product was perfect as well. I am very pleased and have already referred a few people that are moving as well.

THERESA S on

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Goodmoving experience. Delivered and everything was as we placed it. Would use again

JOE M on

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The staff appeared grumpy most of the time that we needed to deal with them. Other than that the facility was clean and secure

PATRICK P on

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Poor facility layout and rude staff is what caused me to cancel my unit after only a couple months.

MARY E on

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The young lady at the desk - I think her name was Veronica or Victoria - sorry can`t remember - anyway, she was exceptionally friendly and helpful. She deserves a promotion or a raise - or both!

MICHAEL S on

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delivery time, customer service and transit tracking leave something to be desired. Suggest upgrade of phone system and website to be more dynamic and make it easier to track shipping progress.

JOANNA K on

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Akron UBOX rep wonderful. Anchorage rented out the cart to get my UBOX for 10 day and charged me$100 extra. Girl did take fee off. Akron told them it was coming.

JASON K on

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I appreciate the fact you care enough to ask.

EVELYN A on

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This is my 2nd time storing with this U-HAUL facility and I am always pleased with their service, hours and cleanliness of the units. Thank you.

LYNN M on

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I found the units I rented to be clean ans usae to access

SARAH H on

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When I got there I was told nothing was available that they always overbook reservatons. When I made a stink suddenly a 5x10 was available. AWFUL Counter staff!

VELDA M on

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Thank you! Traci Huberty has awesome customer service personality she is was a friendly professional with a keen sence of customer meeds. And what a memory! Traci is an asset to the Anchorage team!

JEFFREY W on

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why is it so hard to get a receipt??

ANDREW N on

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Slow service, overpriced storage

KATHRYN D on

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U-Haul of Prescott Arizona was horrible,awful and incompetent. Once my stuff made it to Anchorage the staff at Anchorage U-haul was wonderful and helpful!

RICHARD R on

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facility is great, rental trucks trash, mirrors loose, brakes pull to one side and fuel gauge inaccurate, makes for a diturbing event.

ROBIN W on

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The only problem we had with the Ubox was that our initial reservation was lost in the system and we had to wait a day and a half to get a newly reserved Ubox. Otherwise, good experience.

CARLTON G on

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This is a good crew that runs this place, they keep it clean, are polite and assist you when they can. Good people.

ELIOT J on

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The staff was very friendly and helpful and Aimee was very kind to me when I was very tired.

DAN D on

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very good

JOHN P on

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They could not get my storage unit out after 3 hours of calling them. I ended up going elswhere.

PATTI C on

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Great service and great environment

STEPHEN H on

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Got exactly what I wanted. The staff was very polite and helpful.

ANDREW W on

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Ms Mitchell was awesome. The u-box experience was very poor. The box latches came open while driving around town! The non availability of phone reserved storage units lost my business to Best storage.

KIMBERLY S on

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They were very helpful would tell anyone about them

GALE B on

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First time renting a storage space. The people were very helpful and courteous. The storage space was very clean.

ROBERT P on

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I have rented from that store before in 2007 era and I was pleasantly surprised to see much improvement. Everyone was very helpful, professional and quick. Best Regards, Robert

RONALD D on

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good service / credit card acceptance

GREG R on

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The first 600 miles were rough. We reloaded and the next 3600 miles were fantastic. It was like the trailer wasn`t even there.

GREGG B on

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When you finally talk to the staff at the U-haul facility, the experience cannot be beat. The phone process is unbelievably painful.

BRENDA SUE R on

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Patricia was excelent to work with!!!!

TARA G on

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My only complaint is that it is very crowded with trucks and trailers. I have had the doors blocked by the storage of rental trucks. Other than that, everything has been great!