Customer Reviews for U-Haul Moving & Storage of Ann Arbor
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Ann Arbor
Lauren D. on
I have rented from here many times over the last year, and there are always extremely long wait times (I often wait over an hour in line just to get the key). The staff are all very nice people but seem spread too thin or something. Frequently when I book rentals at other locations in ann arbor, it ends up changing the rental location to this one.... I would not reccomend this location for Anyone to book.
Reynamaranatha A. on
Teammember was not friendly , very rude and there was no greeting upon entry. The customer before me had full attention while being serviced . I was provided service with no smile and no enthusiasm to assist me as the teammember greeted others and jumped from one computer to the next while servicing me. it was not my first time at a Uhaul service station, But it will probably be my last time at this location. This is unfortunate because now I have to drive extra miles for quality customer service.
Bartleyduncan G. on
Excellent service!!!
HAL P. on
Stephany is an outstanding leader! ! leader did! - Stefanie is an outstanding leaded!!!
JOHN R. on
Drop-off took hardly any time at all - very efficient - staff very helpful.
John J. on
Computer wouldn't load my reservation, had to re-enter info I had already entered on line. Damage on bumper not listed on app, app timed out before I could complete inspection. Truck not at closest location, should not have to pay mileage to pickup. About 10 miles, there and back.
TREVOR M. on
Ordered a furniture dolly; didn't get it with truck.
THOMAS P. on
It was a positive experience. Very professional.
Melissatherese M. on
The staff was very efficient, thoughtful, and friendly, and I felt like they valued my business and experience. Additionally, my equipment was new and clean and checking in and out was very easy.
Ramon S. on
Fuel efficient trucks
Terrence D. on
Nothing
Sam C. on
Staff was friendly, courteous and professional
Mary K. on
The trailer floor was very dirty inside. Would have been nice if it had been hosed down before I picked it up.
Geoffrey L. on
Super friendly staff to check the vehicle in, very accommodating
Heather H. on
Very helpful staff.
Kevin L. on
Great job guys and ladies, i was really impressed.
John C. on
This particular rental location is well managed even the high demand for rental equipment. Keep up the outstanding service!
Gong H. on
Easy, great service!
Anthony W. on
The accessories (pads) were not with the vehicle when I tried using the mobile pick up. I had to go in and wait on a long line to get my materials.
erik m. on
I have been charged three different charges on my debit card.... they refunded the appropriate amount and now I have a random $91.67 charge on my card. I have been on hold for an hour with your Customer Service team tying to get this fixed..... NOT ACCEPTABLE
Michael A. on
People were polite and professional. But bald tires all the way around the truck I rented. Someone is going to die. No joke that bad !!
Randi G. on
In California, the ladies who dropped off & picked up our box were amazing! And so was Jen the mover in Ann Arbor.
Dawn G. on
The customer service was wonderful.
John C. on
One of the best managed U-Haul locations -- they are efficient, friendly, and know how to provide excellent service to their customers.
Steve M. on
The staff here are excellent people. Very kind, friendly and hard working.
Denise R. on
Everything was great!!!
Tom L. on
Excellent service. Friendly and knowledgeable.
DEXTER H. on
N/A
Kenneth K. on
Great Facilities but no one ever answers the phone there yet to go through the message center leave a message and have them call you back it’s rude
Sandra K. on
Excellent staff and very professional !!
John C. on
The rental associates are knowledgeable, friendly and helpful. The store is keep clean and organized. Highly recommend this location to anyone needing rental equipment or assistance in moving.
Pamela G. on
The two movers we hired were quick, efficient and careful. They sent the whole experience over the top.
Richard M. on
Wait times for calling the center were long.
Robert F. on
Staff all very helpful & friendly. Value these people: they're terrific!
Peter B. on
Fast and friendly!
Alexander H. on
This auto transport trailer was one of the best I've towed. This location keeps well maintained equipment in stock. The parking lot could be bigger but everyone there is willing to help you with anything you need.
Christel F. on
Friendly, helpful, efficient service.
Amy H. on
The customer service was friendly and efficient. Jade helped me with my reservation and maintained excellent customer service despite appearing very busy on a Sunday prior to the holiday weekend. The only thing that could have been better was that it appeared the inside of the vehicle had not been cleaned (there was stray hair etc). Overall super efficient and excellent service for booking hours prior on a busy weekend!
YIXIN y. on
Good service and professional staffes.
Jorge I. on
Make sure gas reading in initial contract is correct so client does not have to upload a picture with the correct reading
Dwight J. on
They have the best customer service. So helpful with getting your rental done.
Brad L. on
Have a better location to park reserved trucks ready for pickup. Both picking up & dropping off there was a large truck in front of the store making it more difficult to get out of the parking lot All the employees delivered gold standard service And made it super easy to reserve, pickup & return
Michael N. on
The two girls behind the counter were amazing. They were very busy but on top of everything. I work for a company that deals with private jets and customer service is second only behind safety. These two were amazing. The staff when I brought the van back were great. Great job all the way around!!
Melinda B. on
Very nice drop off procedure. Very easy. The gentleman was very friendly and helpful.
Leora S. on
You rock! Keep doing the excellent job you are doing.
Steven C. on
Really helped problem solved the ball to haul our boat. Very good service M
Daisuke D. on
All staff were helpful in answering my questions and making suggestions for my trailering needs. Hitching and unhitching equipment were quick.
Guy Z. on
A+
Michael B. on
There was a billing error as a result of unclear after hours drop-off procedure (U-Haul billed me for an extra day). It was resolved with a single phone call. Thank you very much.
Brooks C. on
Staff were TREMENDOUS. Would definitely rent trucks and storage units here again!!!
David J. on
Overall it was suficent, my first problem was in viewing the picture with the prevous damage. Secondly although the truck was very clean, broken items from previous rentals were still unrepaired.
Allison H. on
This location clearly runs like a well oiled machine. Very organized and friendly staff, clean facility, and easily accessible right off the highway.
paula k. on
More service Representatives to assist customers when we arrive. We had to wait over 20 minutes to be checked in. Then we're we checked out at 240, 10 minutes past our time. Instead of a full 4 hours, we only had 3 hours and 50 minutes.
PATRICK B. on
Quick service. Friendly staff.
Evonne P. on
I'm forced to use this site...but trucks MOSTLY are under-fueled at pick up, forcing me to stop twice for gas. Staff is ALWAYS SURLY and INATTENTIVE. Uncommunicative and bored with their jobs.
Patrick R. on
Everyone was outstanding! Thanks
Nancy Q. on
No improvement needed! Everything was well done. Stephanie, the manager, was wonderful to work with and helped me figure out what I needed. I picked up a clean, well-maintained truck already packed with furniture pads and a hand cart. I traveled over 1,000 miles and had no issues whatsoever. I'm grateful!
Justin W. on
None
Meghan O. on
Wonderful UHAUL experience!! Everyone was very helpful, kind, and patient with us. Would recommend.
Richard R. on
It's on a busy street. I couldn't made a left turn out of the location onto a busy street and had to go out of my way pulling a trailer. The employees were helpful and experienced in getting me set up with the equipment I needed.
Anne G. on
The actual choice of hitch and the quality of the work and the efficiency of the installation itself was fine. But the clerks who take your information are not particularly friendly or forthcoming and it took close to 3 weeks for the hitch to come after being ordered. I was shocked it took so long. Lastly, I have been to this store several times for different reasons over the past few years and I believe the "computer system went down" at least 2 if not 3 of the times I went there.
John B. on
I stopped in around 3pm and was greeted by a very friendly and helpful person in the parking lot. She helped me inside as well and made the reservation for that evening. I came back that evening, expecting it to take 5 minutes to complete the rental. It took over 20 minutes just waiting in line for my turn. The one person on staff inside wasn't enough for the 4 groups waiting for service.
Andrew H. on
Pick up and return were made super easy by great employees!
Richard K. on
I rented from here because the original rental location didn't have a vehicle for me. U-Haul does a very poor job informing customers one-way rentals are very limited. The app is all but worthless.
William W. on
Thank you. Such a convenience to have a van.
Danielle F. on
The traffic pattern makes it difficult to access but that can’t be helped.
Yatishkumar P. on
All good
Dilon P. on
Always friendly and professional. Always a good experience with this U-Haul!
Jamison A. on
No issues, always a pleasure at this location, I rent there often.
John C. on
It would be great if a few more high demand enclosed trailers were available, especially during high demand periods (e.g student moves). Thank you!
DANNY B. on
Stephanie and Jade were awesome. I got the equipment I needed and was in and out fast. Got my daughter moved into her apartment and returned the equipment with ease. Highly recommend this UHaul!!
Elizabeth p. on
We reserved a 4x8 trailer in advance. When we arrived to pick it up, we were told that it was not available since it needed repairs. We were told that we could take a 6x12 trailer in place of the 4x8 at the same price as the 4x8. There were 2 other 4x8 trailers in the lot, and we preferred the smaller trailer, but we were told that those specific trailers were reserved for others who were scheduled to pick them up later in the day. We asked why we could not take one of those trailers, and they could possibly. complete the repairs to the one that was reserved for us by the time that the customers arrived to pick them up, and if they were still not ready, then they would be given the larger trailer.... the answer was that a specific trailer was reserved for us, the other specific trailers were reserved for others, there were no unreserved 4x8 trailers, so we could cancel or take the larger trailer.... I simply do not understand why there is a need to reserve specific trailers - and you had the opportunity to keep all of your customers happy (assuming that you could have used the extra time to repair the specific trailer that was reserved for us by the time that the next customer arrived), but instead chose to provide us with a trailer that we did not want despite the fact that there were 2 available trailers on the lot.... seems that these trailers are fungible. I am truly puzzled by the policy. The people that served us were pleasant and friendly, they were simply limited by the policy of reserving specific trailers (all of the same size) for specific customers - so this was a policy problem not a service problem.
Steve M. on
The clerks here are so friendly and make the rental experience painless. Great people, great business.
Robert C. on
Everyone was friendly and efficient. It was very easy to obtain, use, and return the vehicle.
John O. on
Keep working on improving your App. It could be one of the best Apps I use - if you do some thorough debugging and end use testing. I wanted to change the pickup time on my order, but when I chose the option to change, it started asking what store I wanted as if I was starting a brand new order. That's confusing! I end up either cancelling my order and putting in a whole new one, or calling the store and letting them deal with it. It should not be that confusing to change the pickup time.
Rebecca J. on
I didn’t catch her name but the woman who checked us out was very helpful and friendly. Great customer service!
Andrew J. on
Very helpful staff both inside and outside
Jeffrey K. on
Nothing - the service is outstanding! We have dealt w Stephanie (manager) on a couple of occasions as she seems to not only run the place but she is on the front lines and very engaged w all of the employees. She seems to model the behavior and attitude that uhaul represents.
Irene C. on
Not sure.
PHAT h. on
We reserved the equipment on the website and went to the store. At the store, we waited in line for 45 minutes for 1 customer ahead of us. The agent was on the computer for a long time for the customer ahead of us.
Obeid U. on
I was incorrectly billed for some furniture covers that I bought. Please be more careful about scanning and billing items that customers buy at the store
Logan K. on
Although I think going to a U-Haul location can feel a little intimidating, the workers at this location were very kind, competent, and helpful.
Connie L. on
Thoroughly satisfied with my U-Haul storage experience. The climate-controlled units were well kept and maintained under excellent security measures. The complimentary carts were also of great help.
CAROLYN P. on
The equipment techs were very helpful and gave a thorough explanation of how to hook up the trailer. I was amazed at how efficient they were at the S. State location given the busy weekend (student moves) in Ann Arbor. Very professional staff. They deserve a special commendation!
James B. on
Relatively easy process - staff were very helpful.
Michael M. on
Truck smelled like an ashtray. It would be better if this was not the case.
Brian S. on
easy to setup and check in
Chris T. on
Everyone was very friendly and helpful. Yard staff was excellent.
Nancy H. on
Very efficient and very nice all the employees, establishment was very clean and organized. Great fast service. Thank you
Jennifer D. on
Staff was unfriendly, did not seem to know what they were doing. Tried to charge us over $300 for a $105 rental.
humaria n. on
It is a very slow process to officially rent out a space.
Peter H. on
Aok
Phillip M. on
The van had brake lights out and a directional signal that did not work. Completely unsafe to drive but we didn’t realize until we were an hour away. I would have expected a discount based on such an unsafe rental.
Craig S. on
The location was fine. The problem was with the corporate policy of badgering people with phone calls. The location where I picked up the equipment I have used in the past and I've always been happy with them. But the repeated calling from corporate and the fact that I couldn't get a simple question answered without giving my phone number and other information was very annoying. The corporate policies will make me think twice about using U-Haul in the future.
Anna W. on
Was told one price over the phone when I get there it was about $ 40 more, milage estimated was off, forgot to give me my discount coupon and then just charged me $55 on my debit card without letting me know. This was the second within a year it used your services and it was an epic failure. I will need to probably use you again unless a better choice. What can you do for me to keep me as a customer? Please let me know
Felicity T. on
This location was particularly helpful. Everyone was super enthusiastic and worked to make our experience as smooth as possible.
Cat N. on
easy, no flaws, process extremely straight forward (including gas filling when done with truck) Staff very nice.
Jerome B. on
Free stuff is always nice.
Daniel F. on
No concerns
Susan J. on
Easy online reservation, great location, great service.
Mike R. on
Excellent vehicle and features. People excellent.
Samuel M. on
The trailer was in somewhat rough condition but functional. Other than some relatively minor water intrusion it served its purpose well enough.
John C. on
The trailer roll-up door is exceedly to open, possible track or hinge problem.
Maria W. on
The Oil in the Van needs to be change
Jessica K. on
Forgot the items I purchased. Lady helping me was awkward and made me feel uncomfortable.
Martin M. on
Ivan was very helpful, positive, and professional.
Jake P. on
Nothing they were awesome
STEPHEN H. on
The wind shield and mirrors were very dirty... beyond normal. Really caused me some problems driving at night in the rain.. i could barely see the road due to the glare/bad visibility through the glass. Once is started cleaning the windows i realize just how dirty they were. How does this even happen !? It took several attempts at getting the inside glass clean... not sure what kind of cheesy film was on the window but it took a lot of work to remove and was apparent the the inside glass had never been cleaned for a very long time. I would think this would be a higher priority for U-Haul. If it is not now... UHaul should consider taking some action to make it a top priority. (Cleaning the inside glass) In my case both outside and inside glass was filthy dirty with layers of greasy/salting/dirty. Who ever prepared the truck for rental must have missed how dirty the inside glass was due to the extreme dirt on the outside glass. Hey, you guys CAN DO BETTER !!! :)
Alejandro M. on
The representative at this location was very helpful, she understood my concern and the severity of driving a cigarette smelling vehicle not only for me but for my pregnant wife.
Amalia G. on
The trailer I rented was half a foot shorter than advertised, I called immediately and was told I could get a partial refund when I dropped it off the next day, since I was not in a position to go back and get a trailer that actually matched the measurements written on the side of it. Guess who didn't get a refund? Fuck Uhaul.
Dave F. on
Seamless drop off. ??
DALE W. on
I was meant promptly by the staff who immediately checked my trailer unhooked the trailer and I was on my way - very well done.
Michael M. on
This is my second rental in the last two weeks. Each event has been a truly great experience. Stephanie has been exceptionally helpful and made the rental process easy. Thanks to all.
Irene M. on
Offer water, pop, or coffee.
Lisa F. on
N/A - The in-person check-in was very easy, and the person who helped me was extremely knowledgeable and answered all of my questions. I had to return the vehicle after hours, and that was easy as well using my phone.
William B. on
Pickup was excellent, staff was friendly and helpful.
David S. on
All good. Will use them again
Randy H. on
Stephanie and staff are top shelf. Very helpful and friendly. I have recommended their facility to several friends.
John R. on
Was great, efficient service both at pick-up and drop off. Thank you for making this part of the moving experience painless.
Fakhria L. on
The manager needs to be trained in quality customer service. She was rude and augmentative when I complained about one of her employees lack of communication skills (slow and inattentive). Her response was verbatim; this is my best employee and I'm not going to have you talk about her!!!" . She was rude, aggressive and highly defensive (Ghetto like). Also, on the phone ( with the same employee) the employee referred to me as "that lady I talked to on the phone" (referring to me; the customer who she was speaking with) which I had to remind her, that it's always good phone etiquette to ask to speak to the person whom you are trying to establish contact with before asking questions (they booked 2 vans and I ordered 1 van). In short, disorganized and rude!!! Never again!!! The manager's name is Stephanie.
Cheryl C. on
Kay was excellent at checking us in!
michael m. on
Excellent service from reservation to return. Please thank all individuals I encountered during this rental.
Dave Z. on
the change oil light was on.
Justin B. on
Customer service rep. i dealt with was extremely rude and unprofessional. The moment i stepped into the store i felt unwelcome and as if I was an annoyance to her. Had there been a closer uhaul store near by I would have rather went there. I understand the job is not exciting but making customers feel welcomed and acknowledged should be an easy thing to do. I really regret using your location.
Maria W. on
The System Works Great Thank You ?? For your Professionalism Sincerely MARIA V
frank k. on
Great experience
Scott R. on
Improve speaking skills on phone. Person answering the phone did not come across as enjoying their job. Everything else went very well.
KEN W. on
The steering on the truck that I rented was less than optimal. It needed some maintenance work. I was glad that it was only a local rental. Rental agent did a great job and got us on the road very quickly since this was a "drop in" appointment rather than a reservation.
Scott H. on
Friendly, clean location, great helpful service. Thanks.
scott e. on
The associates were friendly and eager to help. We were happy with our service. A+
ROGER P. on
inside of trailer was dirty -
KIRK C. on
Have equipment that fully works. Trailer missing jack ?
Sunny F. on
Great service! Getting back on the road with a trailer during busy time is very difficult. Everything was quick and easy. Thank you.
Gwendolyn E. on
NEED MORE MATRESS ZIPPED QUEEN N KING SIZES.
Inez p. on
No improvement needed awesome customer service and equipment. Thanks!
Phylllis F. on
there was no pull out ramp on the truck which was a huge hassle...also no one explained to me about having to pull the flap under the dashboard before the truck would start I had to get my neighbor over to help me figure it out...quite a hassle!
WILLIAM C. on
Was well satisfied
Danielle M. on
I arrived about 40 minutes after the location opened, and the worker said she had to set up the display movers before she could get my rental paperwork started. I rented two furniture movers and received no help loading these heavy movers. Both had been kept in the snow, so when we used them the melting snow mixed with the dirty movers and left mud streaks. When I returned the movers, I waited where the signs said to wait, but no one came to help. I eventually had to go find a worker to check in the things I rented. This was not the worst customer service experience I have ever had, but it was negative enough for me to choose other Uhaul locations. On a positive note, they do seem to have a lot of equipment to rent/buy, so if you have to go there, they should have what you need.
Mary D. on
I'm giving an average ranking because while the facility had plenty of lighting, was clean and secure, the facility was extremely overpriced. The accessibility was good but not for $169/month!
LINCOLN C. on
Jenn/Bobby/Stephanie were all wonderful.
Dane J. on
My needs were met, though I've never been thrilled with the service level at this location. It's always slow.
GWEN H. on
Very professional and friendly staff!!!
kathy v. on
Very nice female manager and staff working at A2 location.
DONNA R. on
I rented a storage unit. When it was time to remove my items from storage I booked a truck weeks in advance. The truck was not suitable and broke down 30 mins into trip.
MIRNA L. on
Dear Sir and/or Madam, We do not have a storage facility rating as of yet. We just secured the Storage Locker and we are in the first month special time frame. We also want to see moisture in unit.
Kimberly H. on
My experience at UHaul of Ann Arbor was excellent! I stored my belongings in a UBox in between moves. The staff was very helpful and I will definitely be using this UHaul location again!
Parker D. on
Great experience, good price for good convenience
Ricky W. on
Service was great & unit was clean.
Angela H. on
We never had to visit the site. The site called us that our containers had arrived and the moving help that we hired from Uhaul picked them up and delivered them a day early. It was an easy move!
Miriam P. on
Move was on time and completed efficiently
Mark S. on
N/A :)
JAMES M. on
Need more staff to accommodate rush times. Around college move in days for example.
STEPHANIE K. on
My Sunday 8/12/18, I was running behind traffic was heavy probably due to Freway closure and I was able to load after the closing time.
DANIELA L. on
Great staff. Great service
Anginay J. on
I got frustrated because the alarm in my unit kept going off even though I clocked in and out. It was frustrating and no one could fix it. Eventually on my last day there it stopped going off.
YURI O. on
The staff at this branch was very friendly and attentive! They answered all my little questions and concerns no matter how silly sounding those were. (It was my first time renting a storage unit.)
Tammey J. on
All was fine.
Alexander P. on
Boxes expected on June 8 finally arrived on July 11. Apparently the only truck in Michgan broke down twice. IThe unpacking crew had a truck - it broke down twice. I was charged extra for the storage
Elizabeth B. on
The staff here are great. Jennifer in particular went out of her way to provide excellent service, keeping me updated, and checking in regularly. Stephanie was really helpful too, a problem-solver!
Amy H. on
Met my needs perfectly. Thank you.
MELISSA S. on
Staff member did not know how to close out, slowing the process. I moved out 7 days prior to the mo. end & told there was no prorate. Bad business not to refund when I paid a full month in advance.
Arlene S. on
I would recommend a ramp for the indoor storage so a person could move the cart up to where the storage unit is. If my son had not been with me, I couldn't have accomplished my task.
Zlato F. on
Staff was exceptional in speed and courtesy.
marilynn L. on
They were good!
pierre s. on
Nice to have it in town.