Customer Reviews for U-Haul Moving & Storage of Ann Arbor

Rating:

5.0

Really impressive

Rating:

3.0

There was only two people working and I had to wait 20+ Minutes to turn in the uhaul. One man told me he would be right with me and then after waiting I walked inside and there was only one person working. He said “the other guy left.” I am baffled he couldn't simply help check my truck in before leaving.

Rating:

5.0

Great customer services

Rating:

5.0

n/a

Rating:

3.0

Allowing customers to smoke while driving and stink up your rented moving vans is unacceptable in 2021! My son and I spent 17 hours driving across the country in a cab that smelled like an ash tray. Furthermore the ash tray, which had debris in it, fell on my computer bag which was sitting on the floor in front of the middle seat. Enjoyed getting cigarette debris off my bag. Also, had a new person helping me who was clearly still learning. It took nearly an hour to pick up my equipment. This was a valuable hour that I needed to pack as I had to return after loading to get the auto carrier. When I returned to get the auto carrier, there was a line, and only one person working at the 3 service desks. One person being assisted took nearly 15 minutes. I know others were working as I saw them. Can't another employee help at one of the other service desks to move the line along? Didn't get the auto transport trailer that I reserved weeks in advance and didn't get the truck at the location that I reserved several weeks ago. Why reserve if you aren't going to deliver? Customers make plans around their reservations. Overall, expected better for $1100.

Rating:

5.0

So quick, easy, and affordable! Thanks for the great equipment and service.

Rating:

5.0

They were perfect. The drop-off took less than 5 minutes and was very personable.

Rating:

5.0

Made it simple.

Rating:

4.0

The guy who helped put the trailer on my vehicle was very unpleasant. Everyone else I dealt with though was very good

Rating:

5.0

Faster service, Overall I had a 99 % good experience.

Rating:

5.0

Things were very fast and seamless. Good job!

Rating:

5.0

The whole move was smooth and easy. I would highly recommend. They kept me informed the entire step in the process. I will use them in the future. It was also nice to see that most of the workers were women, delivering the boxes and picking them up. And they were al very friendly and caring.

Rating:

5.0

I was never informed about the drop off fee. I don't know how to challenge that and if that's possible I would like to do so thank you

Rating:

1.0

My reservation was not ready. I was cool with waiting then they said id have to take a bigger truck and then they suggested straps that did not work and my motorcycle fell.

Rating:

5.0

Very happy with the service. Very helpful manager. Would recommend to others.

Rating:

5.0

Have used this location many times and have yet tobe disapointed

Rating:

2.0

Need to tell customers that they have to refill trucks or they will be charged an exorbitant fee. Same rip-off policy that car rentals used to have.

Rating:

5.0

I was literally there less than 5 minutes. The gentleman met me immediately, unhooked my trailer and off I went. Receipt was e-mailed and couldn't have asked for a more efficient drop off.

Rating:

5.0

Great customer service, great people at the store, great experience, easy transactions. love it.

Rating:

5.0

Very professional an extremely nice people work there

Rating:

5.0

Everything was safe and secure and everyone that works there is great and helpful. Highly recommend!

Rating:

3.0

Truck had over 100k miles and had difficult to start. When called in for assistance, manager told me to call road aide

Rating:

5.0

Keep up the good work.

Rating:

5.0

I appreciated the ease of changing my reservation 3 times to a different size truck and different pick up days and times. What wasn't told was that the truck automatically came with a dolly and some moving blankets which is great but had I known, I would not have rented them.

Rating:

2.0

When I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.

Rating:

3.0

I have somewhat of a lukewarm opinion of the Michigan side of things. I didn't really appreciate having my loading window cut due to lack of employees. While I understand, it added stress to my already anxiety-ridden moving experience. I was also fairly displeased at how long my things sat in storage before the company bothered to ship them, leaving me without my belongings for nearly two weeks after moving. When I read a 12 day window of shipping, I did not think it would take closer to twenty. However, I will definitely say that upon arriving in Massachusetts, not only did they keep proper contact, the driver who delivered and also retrieved the pod was very courteous and helpful, even being understanding about the difficulties we had in dealing with all the snow and ice on the driveway. I would tip him if I could, he did an excellent job. My review would be somewhat more scathing if not for his professionalism.

Rating:

4.0

The hitch was loose so it made a bunch of noise over each bump. I don't know if that's something you can check prior.

Rating:

1.0

I am not a uhaul customer, but you allowed a customer to enter my email address, and then you started sending me lots of messages. When a customer gives you an email address, you should send an email with a confirm-this-is-you link, and only send additional email after confirming the proper address. Contact your corporate office. Tell them they sent the contract with a customer to an unrelated 3rd party. Oops!

Rating:

5.0

Staff was very professional and friendly. Keep on keeping on.

Rating:

5.0

Storage experience was great but the truck rental was garbage

Rating:

4.0

Prior to this, attempted to use the contactless method to pickup at the storage locker Ann Arbor. Worst experience- please update your requirements prior to picking up to ensure all info is previously validated to allow a smoother pickup, and add estimated times of how long validation takes. You don't want your customers standing outside in the cold for 40+ minutes w/o knowing when a text will come..or in my cases just never came. We never received the validation text allowing us to get into the vehicle. I would never recommend anyone use that process and have already told people not to as you haven't figured that out yet to be efficient. The st street location was quick, easy, friendly.

Rating:

1.0

Was treated like a second class citizen. Was told this truck was well maintained despite it was the oldest truck in the fleet. Steering was incredibly terrible. Felt like you were going to die at any speed above 55. Found out when filling up the tank that I got scammed out of an 1/8 of a tank. When returning it and expressing my concerns, the checkin attendant was very dismissive and didn't have the interest in resolving anything. Said multiple times “I should have verified with email” and “This is how we do things”. Will never ever rent from another UHaul dealer again.

Rating:

5.0

Check out was super fast

Rating:

4.0

The app was a little glitchy and took several attempts to go through. Otherwise a great experience!

Rating:

5.0

Quick and efficient

Rating:

5.0

I met and spoke to 2 employees--both communicated well.

Rating:

5.0

The customer service rep at the front desk was extremely helpful!! She was very nice, super friendly, and even told us about options that we had that we weren't aware of. It was a big help, and the truck was great.

Rating:

5.0

Ivan was incredibly helpful and got me in and out.

Rating:

5.0

Office manager was excellent. Check in person when returning was excellent.

Rating:

5.0

The staff were very helpful and friendly!! Thank you!

Rating:

5.0

Just don't text me the request for a review at 0-Dark30 next time!

Rating:

3.0

Equipment wasn't clean

Rating:

5.0

Excellent service! Thank you

Rating:

5.0

i rented from this location ab0outm5 or 6 years ago and it was a disaster. But this time it was excellent. Fast, very friendly, super easy, even though they were busy. Great staff!

Rating:

5.0

Efficient, helpful and friendly staff.

Rating:

3.0

Check your bill carefully. Unjustified charges seem to appear up

Rating:

5.0

large location, centrally located, been here before for UBox storage. regional staff called a few times to check up on reservation prior to pick up, this was unexpected and appreciated.

Rating:

3.0

There seems to be shady practices going on at this location

Rating:

4.0

This location and the staff are very helpful and friendly. No complaints with this location. On the other hand -- central booking needs some help. I reserved a unit nearly a month in advance only to find it not available on arrival with a truck load of stuff -- it really backed me into a corner. Although the local staff did their best to try and accommodate me it was not practical and I had to find a storage location elsewhere last minute. Very disappointing and I will not use Uhaul again for this reason. Not what I had come to expect from Uhaul -- Poor, Poor, Poor!

Rating:

5.0

Very helpful.staff. The storage spaces are cleaner than most ER's.

Rating:

5.0

Very helpful renting storage unit!

Rating:

2.0

Charged credit card when first free month was free. No one answers the phone after 20 minute hold. Tried again, hold for 25 minutes then routed to corporate answering service. They claim some random reason why the Uhaul website was wrong for the free month. They got through to the office in minutes. I was promised a reversal of charges. The original charge to card was not canceled. It went through. Received email of credit, but it hasn't hit my credit card. This free month seems like such a sham. Traveling out of state having bogus charges on my card is bad business and inconvenient during economic mayhem due to the virus. I'm disgusted.

Rating:

5.0

Thank you for getting us into your facility so quickly as our son was forced to leave U of M at the last minute due to the Corona Virus. We are happy that we can trust U-Haul to keep our stuff safe in any State!

Rating:

5.0

staff was always very friendly and helpful

Rating:

1.0

There was rat skat all over my stuff. Now I’m worried bugs could’ve made there home in my stuff too. Terrible experience, I’m definitely finding a different storage facility if I ever need one. I also didn’t get a prorated return for using half the month.

Rating:

1.0

Dear Austin Brown, I've had half a dozen excellent experiences w State St. Uhaul renting vehicles/trailers over the years (at least one of them directly with you), so when I needed storage space, it was a no-brainer, but I was sadly disappointed in the service I got. I reserved a 10x15 space online, and went to get access to it the following week (Tue Aug 4), Michael Fender was rude and exasperated to start, and let me know that the website's listed hours of access were wrong, requiring me to pay $10/mo more; and though it's not listed anywhere on the website, I had to provide or buy a discus-style lock. So far, not great, but workable. Then, my access card didn't work, and when I went back to the front to get it re-programmed, exasperation and rudeness increased. Then, when I finally got to the unit, there was a lock on it. After visually confirming, we went back to the front desk, and Michael searched for another 10x15 unit, but there were only 10x10 (too small for my needs) and 10x20 (too expensive for my budget). He was willing to waive the 24-hour access fee, and give me the lock for free, but I was only going to keep 24-hour access for a month anyway, so that didn't nearly make me whole for the difference of the price of the 10x15 and the 10x20. His only solution at that point was to direct me to the next available 10x15 unit *in Westland* which didn't work for that day (i needed to be somewhere *with my vehicle emptied* in 20 minutes), nor did it work for me in the long-run, being 25 minutes each way too far from my home base. I was understandably frustrated and rather than listen to my frustration, and acknowledge that, he sharply told me that he would not adjust the price to fit my needs, nor could the manager. As someone who manages people myself, and has had to deal with corporate bureaucracy, *I* would want the opportunity to address a repeat-customer's frustration myself, rather than risk losing their referrals and business forever, having been dismissed rudely by a front line worker. Please call me at 734-985-0601 if you would like that chance. Thank you, Scott G. Sanders scottGsanders@gmail.com

Rating:

4.0

There could have been at least one more person working in the office. There was a line of 7 people and one worker, who do to policies such as requiring a visual check when someone vacates their unit, meant this worker had to walk all over the property as he was helping customers. He and the customers would have benefited from another staff person being available

Rating:

5.0

easy to use, easy to cancel. staff was friendly and helpful. will use it again

Rating:

5.0

I'm very satisfied with the storage locker, the staff, the check-in procedure, the carts are handy, and it was nice to have the opportunity to leave reusable items for others to take. U-Haul is a great company.

Rating:

5.0

I loved this U-Haul storage location! Every employee I encountered from 2017 to now was so friendly and helpful. The unit was bright and clean. I’ll miss you guys!

Rating:

5.0

The 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.

Rating:

5.0

Wonderful staff. Very helpful.

Rating:

4.0

great service but the process to secure a storage locker was far too long. 20mins from start to finish and I had all the info (credit card, phone numbers, addresses - ready to go). Nothing about this is cause for that kind of wait. The line behind me at 7 people by the time I was finished. Your customers suffered.

Rating:

5.0

Very helpful.. even got car in trailer stuck in a area I couldn’t turn around and the workers came to save the day and turned me around. They where kind and friendly. Bless you thank you.

Rating:

5.0

The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.

Rating:

3.0

A bit slow in handling things.

Rating:

5.0

They are great!

Rating:

3.0

Bugs got to get into my unit, causing me to trash many items. The place doesnt answer the phone and charges to use the dumpster. I waited 30 mins to check out b/c the manager stayed in the office.

Rating:

2.0

fast service and good customer service as well...!!

Rating:

5.0

A very positive experience. I will continue to use UHaul for storage and moving.

Rating:

5.0

Our climate controlled storage unit experience was amazing from start to check out. Unit was perfect! If we every find the need to have a storage unit again I would not go anywhere else!

Rating:

5.0

It's good service

Rating:

2.0

My stuff had rat feces all over it. The personnel would not allow me to access my unit with a locksmith present in a timely fashion. They wanted me to access it at their convenience.

Rating:

5.0

Great location and facilities The staff are also exceptional

Rating:

5.0

Great storage and helpful staff!

Rating:

5.0

the new GM Mandy is great!

Rating:

1.0

I checked out my unit in July and was still billed for August and not just that the place was sending letters to and others on my list on contacts saying my bill is passed making in embarrassing.

Rating:

5.0

Veronica was more than helpful, she was super friendly and courteous that made my storage renting experience go very smoothly. Thank you very much Veronica. Kind Regards, Sanko Perovski

Rating:

5.0

Young woman that assisted was extremely helpful, great people skills, and very efficient, would recommend that you consider her for future management position. Steve Rubin

Rating:

4.0

Na

Rating:

5.0

The lady that helped me check in was extremely helpful in showing me how everything worked.

Rating:

4.0

Very courteous and helpful.

Rating:

5.0

Stephany is an outstanding leader! ! leader did! - Stefanie is an outstanding leaded!!!

Rating:

5.0

Very helpful staff.

Rating:

4.0

Great Facilities but no one ever answers the phone there yet to go through the message center leave a message and have them call you back it’s rude

Rating:

5.0

Thoroughly satisfied with my U-Haul storage experience. The climate-controlled units were well kept and maintained under excellent security measures. The complimentary carts were also of great help.

Rating:

4.0

easy to setup and check in

Rating:

3.0

It is a very slow process to officially rent out a space.

Rating:

5.0

Stephanie and staff are top shelf. Very helpful and friendly. I have recommended their facility to several friends.

Rating:

5.0

NEED MORE MATRESS ZIPPED QUEEN N KING SIZES.

Rating:

3.0

I'm giving an average ranking because while the facility had plenty of lighting, was clean and secure, the facility was extremely overpriced. The accessibility was good but not for $169/month!

Rating:

5.0

Jenn/Bobby/Stephanie were all wonderful.

Rating:

2.0

My needs were met, though I've never been thrilled with the service level at this location. It's always slow.

Rating:

5.0

Very professional and friendly staff!!!

Rating:

5.0

Very nice female manager and staff working at A2 location.

Rating:

1.0

I rented a storage unit. When it was time to remove my items from storage I booked a truck weeks in advance. The truck was not suitable and broke down 30 mins into trip.

Rating:

3.0

Dear Sir and/or Madam, We do not have a storage facility rating as of yet. We just secured the Storage Locker and we are in the first month special time frame. We also want to see moisture in unit.

Rating:

5.0

My experience at UHaul of Ann Arbor was excellent! I stored my belongings in a UBox in between moves. The staff was very helpful and I will definitely be using this UHaul location again!

Rating:

5.0

Great experience, good price for good convenience

Rating:

5.0

Service was great & unit was clean.

Rating:

5.0

We never had to visit the site. The site called us that our containers had arrived and the moving help that we hired from Uhaul picked them up and delivered them a day early. It was an easy move!

Rating:

5.0

Move was on time and completed efficiently

Rating:

5.0

N/A :)

Rating:

4.0

Need more staff to accommodate rush times. Around college move in days for example.

Rating:

5.0

My Sunday 8/12/18, I was running behind traffic was heavy probably due to Freway closure and I was able to load after the closing time.

Rating:

5.0

Great staff. Great service

Rating:

5.0

I got frustrated because the alarm in my unit kept going off even though I clocked in and out. It was frustrating and no one could fix it. Eventually on my last day there it stopped going off.

Rating:

5.0

The staff at this branch was very friendly and attentive! They answered all my little questions and concerns no matter how silly sounding those were. (It was my first time renting a storage unit.)

Rating:

5.0

All was fine.

Rating:

1.0

Boxes expected on June 8 finally arrived on July 11. Apparently the only truck in Michgan broke down twice. IThe unpacking crew had a truck - it broke down twice. I was charged extra for the storage

Rating:

5.0

The staff here are great. Jennifer in particular went out of her way to provide excellent service, keeping me updated, and checking in regularly. Stephanie was really helpful too, a problem-solver!

Rating:

5.0

Met my needs perfectly. Thank you.

Rating:

3.0

Staff member did not know how to close out, slowing the process. I moved out 7 days prior to the mo. end & told there was no prorate. Bad business not to refund when I paid a full month in advance.

Rating:

4.0

I would recommend a ramp for the indoor storage so a person could move the cart up to where the storage unit is. If my son had not been with me, I couldn't have accomplished my task.

Rating:

5.0

Staff was exceptional in speed and courtesy.

Rating:

4.0

They were good!