Customer Reviews for U-Haul Moving & Storage of Ann Arbor

Rating:

5.0

U-Haul experience was great. The movers did a terrible job loading, lots of damage due to them not stacking the boxes properly. They did no bracing so the load shifted and fell. If they had stacked properly we could have gotten everything in the 26’ truck, but we had to rent a 12’ trailer for the remaining stuff.

Rating:

3.0

the truck i rented was not available at the intended location and i was forced to drive a truck twice the size i needed and had to spend twice as much on gas and change my route to accommodate the size. i was informed of this change in availability less than 24 hours from when i had reserved my pickup time. the truck i received had not been swept out and the cab surfaces were covered in sticky substances and smelled strongly of marijuana. the service agents at the locations were very nice but my overall experience was terrible and it made my moving experience much more stressful than it needed to be. I’m very dissatisfied with my overall experience.

Rating:

5.0

I especially commend Emenike Iroha, who assisted me in my rental. He was professional, courteous, informative and went above and beyond to assist me in my rental and my move. Great work!

Rating:

5.0

Floor was spongy in a spot and two of the tires had very little tread so I was worried I might have a flat or blow out, but fortunately nothing happened.

Rating:

3.0

The self check in went fairly well, but the rental truck was absolute garbage! The driver side door leaked in the rain and whistled when going down the highway. The A/C fan would stop and need to bump the knob to get it to work. The passenger mirror could not be adjusted so made changing lanes and backing up un safe. The suspension was rough. The interior panels were falling off and in general the paint and stickers looked like it had sat in the dessert for years. I mean what would it cost to rent a nice vehicle?

Rating:

5.0

Exellent service with a lot of rental options.

Rating:

1.0

I am still waiting on my box. They sent someone else's box to me. This is utter rubbish. I will never recommend ubox to anyone.

Rating:

5.0

The owner of the location, Brandon was very professional and easy to work with. Truly appreciate his patience in answering all questions.

Rating:

5.0

Although I did not have any personal interaction with any of the staff at this location I am completely satisfied with their handling of my truck and trailer return. 10/10

Rating:

5.0

The employee that checked me out and gave me the keys was efficient and great at multi-tasking, handling several customers at once without missing a beat.

Rating:

5.0

Everything was done so professionally. I spoke to Oscar a couple of times before I actually came in. He did a great job and everything was clearly explained and handled appropriately. I was impressed.

Rating:

5.0

Very helpful and kind

Rating:

3.0

more attention in the installation of said equipment

Rating:

3.0

The truck was not cleaned before so it was dirty when we rented it.

Rating:

5.0

Brandon Mallory, the General Manager at this U-Haul, was patient, helpful, and knowledgeable. Great team m me r amd face for U-Haul and this location!

Rating:

3.0

You guys changes me a $25 for gas even I returned if not the same amount, more . I have 2 photos of the dashboard for pickup and drop off.

Rating:

3.0

Not U-Haul's fault but the person returning the trunk I rented was about 30 or 45 minutes late returning. No call from U-Haul though to give me a heads up so I waited at the store. Was nice enough to give an extra 45 minutes to the rental but considering a) I was renting lawn equipment that had to be returned at 5pm, making the extension worthless and b) it's a day rate, if no else rented later in the day from 5pm to 5:45pm, it didn't cost them anything to give me the extension. U-Haul needs to overhaul their check in process or prioritize more people to the front desks. I rarely ever go to a U-Haul and am in/out in less than 20/30 mins .

Rating:

5.0

Best Of The Best...Great Job Great Staff.

Rating:

5.0

I want to formally recognize the outstanding team at the Ann Arbor U-Haul location, especially Manager Brandon, DeVonte, and Anthony. Their professionalism and empathy during my challenging situation were exceptional. Despite multiple rescheduled and missed U-Box appointments due to my cross-country move complications (including a total car accident and sudden job loss after a CEO change), Brandon showed remarkable patience and never made me feel burdensome. When I finally retrieved my belongings, his kindness and understanding were invaluable. The entire team operated like a well-oiled machine: consistently busy with long lines, yet every staff member delivered first-class service. Front desk interactions were efficient, and warehouse requests were handled faster than TSA Pre-Check at peak hours—truly impressive. This team has earned my lifelong loyalty. Please acknowledge Brandon, DeVonte, and Anthony for exemplifying U-Haul’s values and turning a stressful experience into a positive one.

Rating:

5.0

Everything went well. We especially appreciated being able to book our moving help on the U-Haul website.

Rating:

2.0

Checkout was painful! I checked out online, and received a message that it would be processed in (i believe) 48 hours. A few days later I got a rent due notification. Looking at my app, I noticed that the rental was still active. Chat wasn't helpful, since I was simply directed to call the store. When I called the store, they had to "confirm that the unit was indeed vacated," even though I uploaded photos of the vacant unit as required by the app during checkout. Finally, the person I called needed his manager to back out the overdue rent, and I was told they'd call me back in 15 minutes. 2 hours later, when I did not get a call, I had to call back, and have the manager clear everything up! Not the most streamlined or efficient process!!

Rating:

5.0

We had an extremely smooth experience using U-Haul. The customer service was outstanding. It was appreciated that they recognized how long the wait to return was and helped us get out of line quickly.

Rating:

3.0

They really need some staffing.

Rating:

5.0

Upon entering the U haul facility to pick up the trailer, the entrance way to lot was packed with U Haul trucks. Just a bit hard to get to the spot to pick it up

Rating:

5.0

The young man that assisted me was kind and very professional. Excellent experience.

Rating:

5.0

better coordination with the UHaul location that gave me the 26' truck rental (1026 broadway st in ann arbor) would be helpful if there was communication from one employee to the next regarding the items that i reserved such as moving blankets - i nearly drove off without them and nobody said anything to me about where i would get the blankets from.

Rating:

5.0

Best check in experience ever! Wish I knew what gentlemen helped me. I did not catch his name, very polite and super helpful!

Rating:

5.0

Nothing, they were very helpful and friendly. I made an error and went to the wrong location but they took care of me quickly. Thanks !!

Rating:

4.0

The "S" hook on the trailer chains need to be replaced or opened up to fit a factory hitch. One of mine fell off within 5 miles. They appeared to have been pinched closed a bit so they only fit on about 1/4" and really provided no safety.

Rating:

4.0

Trailer was not sweep clean. Tire air pressure was low. Needed immediate attention.

Rating:

4.0

it was so busy and hard to get into, people that were picking up were driving like crazy

Rating:

5.0

Fast, simple and easy. Very friendly staff from pick-up to return.

Rating:

4.0

The initial attendant assigned me the wrong trailer size, and was on a personal phone call the entire time. However, the second attendant corrected the order and gave me full attention.

Rating:

3.0

Excellent staff but they were hindered by a very glitchy and crashing computer system, pick up line was 10 deep because of it, get these hand working staff proper computer support, it would make the operation more efficient and you would have happier customers

Rating:

5.0

Easy and clean

Rating:

5.0

The gentlemen who helped hook up our trailer was especially friendly and willing to go above and beyond. He is the biggest reason for our strong positive ratings.

Rating:

5.0

No problem and they unhooked the trailer.

Rating:

5.0

Easy peasy Checking out the truck seemed slower than it should be, but there were no problems

Rating:

1.0

You guys charged for $1,225 for going 20 miles. What do you guys really want to know what I think of this location

Rating:

5.0

All the employees were friendly and helpful. I use this location multiple times a year. It’s always a good experience.

Rating:

5.0

All was great. Best overall customer service I have ever experienced. Only thing I can think of is equal your monthly storage rate with local storage units - if equal I would have stayed in storage with Uhaul

Rating:

5.0

Super-easy drop off! Drive through drop-off! Easy to access from the main road and the facility was well designed for the ease of customers coming in and out with a variety of rentals. U-Haul team member helping me was efficient, friendly and helpful. We were done with our trailer rental drop-off in 5 minutes!

Rating:

5.0

No improvements, everything was great!

Rating:

5.0

Brandon is exceptional.

Rating:

2.0

Trailer had a bad tire. Almost unable to use

Rating:

5.0

I know there is nothing that can be done, but the trailer, which was "clean" smelled really bad of horse manure.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Check in was slow, staff was great , would like to give the employee Amaneki five stars.. HE WAS PHENOMINAL he was REALLY A BIG HELP in such a timely & stressful time I really appreciate him

Rating:

3.0

Return process and customer service. When I asked about a receipt or proof that I had returned the trailer, the attendant rolled his eyes and said I would get an e-mail later. When I refused to leave the facility without such proof he was clearly annoyed and made a big fuss about having to check the trailer in. He finally did it after making me feel like I was asking for something ridiculous.

Rating:

5.0

Easy process to set up the appointment via the app, the team at the time of drop off were friendly and efficient. Had my new hitch installed in < 2 hours!

Rating:

5.0

Wasn’t sure that you were supposed to just pull up to the drop off area I thought you had to go in there was trucks all over waiting for something. I’m not sure what so it was kind of tight in and out of there.

Rating:

2.0

The self/online check-in process was glitchy, unhelpful, and I still had to go inside and wait for the representatives to help me. The vehicle itself had some damage - the uhaul ID number was partially scratched off, the panel for the dome light button inside was broken off and dangling by a wire, and the max a/c setting blew warm air. I ended up paying twice as much as I expected/was quoted because I got charged $60 (a little more than all other charges combined) for fuel for driving 14 miles even though the fuel gauge still read as full when I returned it. I just needed to move a couch, man. I regret choosing uhaul and will not make the same choice in the future.

Rating:

5.0

They're doing so well there and really go above and beyond to make sure customers are taken care of and safe.

Rating:

5.0

Trailer was old and the slide back door was hard to open and close.

Rating:

5.0

General manager was one of the best I’ve dealt with. Very customer oriented and made sure I was taken care of. He furthered my relationship with U-Haul and i will keep coming back because of it

Rating:

3.0

The staff was friendly, and tried to be helpful but frankly did not seem to be well versed in self storage. We got to the facility with plenty of time before it closed, with a self storage reservation. It took forever to get a unit number, and at first they said that we may not even get a unit which was very stressful. Finally, close to closing they directed us to the wrong building and we could not find our unit. We had to go ask again before we realized our unit was in a different building. We then didn’t have access because it was after hours technically. Fortunately we were able to move everything into storage because I had to leave the following morning and could not come back the next day. Overall, I got everything I needed, but the whole ordeal was extremely stressful and took way longer than necessary.

Rating:

5.0

Really appreciated that a second person came up and helped me when the first counter was busy. This location is great. However, your app is ridiculous!! All I wanted to do was rent a trailer and I had to go through question after question about did I want extras. Put them all on one page if you must. I gave up trying to reserve on the app and simply called the 800 number and reserved with a live person. It takes way less time than using the app. I'll never use the app again.

Rating:

5.0

Anthony was outstanding. Professional and very helpful.

Rating:

5.0

Customer service was terrific, I wish I had thought to get the agents name. I was later for my pickup than planned, and I appreciated the phone call they made to me. My truck was ready to go, just jumped in and took off! The truck itself was extremely clean and in very good condition. Drop off was a breeze; just pull into the return lane, give them the key, and you’re on your way! I have been renting at this specific location for more than 30 years, when I first arrived as a college student! For me, it is the best full service U-Haul location in the area!

Rating:

5.0

Short discussion of safety issues when pulling a trailer. People may be experienced but a reminder would not hurt

Rating:

5.0

Had to wait in line a bit to pick up the trailer. Otherwise everything was great. Drop-off was super quick, thanks!

Rating:

5.0

Very helpful staff. Drop off of the trailer was a breeze.

Rating:

5.0

Facilities always clean!

Rating:

5.0

Super easy drop off. Conveniently located just off expressway.

Rating:

5.0

Excellent service.

Rating:

2.0

Storage facility was clean however boys working there seemed confused about everything. They told me where it was tried to get in building was locked. They neglected to tell me that my code wouldn’t work for two hours. The actual storage Unit was zip tied when I got to it, had to ask someone else for help who happened to be in their storage unit so that they could help me cut the zip tie off. Had to go back to front office couple times since the front desk did not tell me various info about the unit.

Rating:

5.0

Brandon was a very professional and helpful…would recommend him and location

Rating:

5.0

Management and staff were professional and willing to assist with any questions.

Rating:

5.0

We had our storage unit for over 2 and a 1/2 years.! The staff/management were amazing!!!! Always there to help when needed. I give them a 5 star. There was never a situation that they would not help to rectify....

Rating:

5.0

The U-Haul executive that helped us check in to the storage facility that the payments processed was extremely patient with a very difficult situation as I’m had fraud on my checking account before and my bank is not being cooperative about not putting every single thing that I try and put through my bank on fraud alert. And he worked with me on several different scenarios and we caught everything done And he was the only one there and the place got busy and he was multitasking. He did a fantastic job kept us cool and was professional and friendly and helpful. You need to give him a raise.

Rating:

5.0

Thanks Joey

Rating:

5.0

Staff (Brandon) was very friendly and helpful. Easy to work with. Would store again at this location if the need ever arises.

Rating:

5.0

The general manager is terrific. Very upbeat and efficient. A pleasure to do business with. This is the only rental facility I will ever use again in Ann Arbor area.

Rating:

5.0

Brandon was exceptionally helpful and accomodating. He went above and beyond to assist with my unique situation and I'm grateful. He runs an excellent business in Ann Arbor. I would recommend this facility to anyone looking for any U-Haul services. Great people who are all very helpful, very clean and organized, and a safe location. Thank you again, Brandon and staff!!! You are forever appreciated.

Rating:

3.0

The fence next to my unit was opened and there was evidence of people coming and going through the fence and staying near the picnic tables. There was trash near the picnic tables but that's another property.

Rating:

3.0

Main door to get to my unit always seemed to be locked, so I always had to use the little door to get my stuff in and out!

Rating:

5.0

Staff was so kind and helpful!!!! I couldn’t have asked for a better experience!

Rating:

5.0

The staff and facilities at the State St, Ann Arbor location are fantastic and super helpful. Very happy with your services!

Rating:

5.0

GM is very helpful. Everyone is kind and very helpful.

Rating:

5.0

Brandon was great and very helpful

Rating:

5.0

The staff was super helpful and went above and beyond to assist customers.

Rating:

3.0

Access to the room was a bit difficult and dangerous.

Rating:

5.0

Excellent service, convenient. Will use in the future and recommend to others Hope all U-Haul storage establishments are as good as this location.

Rating:

5.0

I appreciate the fact that Brandon(manager) was very helpful with making a bad start end great. Thank you so much

Rating:

5.0

My girlfriend recommended storage for my books. It worked out well until I bought a house and garage.

Rating:

5.0

Very friendly and very easy to work with obtaining moving truck and storge facility. :)

Rating:

5.0

Staff was very friendly!

Rating:

5.0

All folks at this location were professional.

Rating:

5.0

Asst. Manager Prince was so helpful and went beyond his duties to make sure that we understood everything with the rental and return. He was so friendly and great!

Rating:

5.0

Brandon gave us excellent service!!

Rating:

5.0

I'd like to thank all the Men at Uhaul on State Street! They all had a piece in helping me as a team In which I loved. Id like to specifically shout out Michael B, Jason, and the assistant Manager. I also was in contact with Drew the manager who was very professional and patient with me. I'd like to say thank you so much! My favorite Uhaul store. Everyone was absolutely Amazing!

Rating:

4.0

Had too much equipment by my unit but other than that it was a good experience.

Rating:

5.0

The only issue I had was opening and closing the door on the unit. Whenever I could not open or close the door the staff was always willing to help.

Rating:

5.0

Very clean and maintained for my belonging safe environment. The employees were excellent and went above and beyond to ask if I needed help and I would like to say thank u and I had an excellent experience.

Rating:

5.0

The team was great and very accommodating! We appreciate all the help!

Rating:

5.0

Thank you for all your help..God bless you and your families.merry Christmas...ach

Rating:

5.0

They guys working were very kind, and helpful and accommodating as after beginning my moving into the unit I quickly discovered I would not be able to fit the one I had gotten and so they were kind about moving me to another unit without anything but the friendly and patience from the start and even provided me with how to switch my trailer rental return to their location which was my storage's location vs goin 30 minutes to the other town.!!! These guys provided a genuine environment of ease durning what can be an excessively stressful experience.. as mine was :-) Great staff and well maintained location

Rating:

5.0

The young man who waited on me took the time to illiterate how much space was available and how to use my key card. His name was prince Robert at state st in ann arbor.

Rating:

4.0

This date is the only time I moved items into #1201; am pretty sure it was as my house was foreclosed on while I had just started the Travel Nurse chapter of my 38 year long RN career, 2010 or 2011... I was working in either Mayland or California& my 1st & 2nd & 3rd daughters did the moving, for me & it was opened by my #2 daughter, who remains my secondary/backup person; as now, relisted for #1201. My VIP CERTIFICATE is assisting the rental fees for the 1 month fee waived [Thank you much!], & my details were entered into the computer system just 11.01.2023, by Brandon, AA, MI manager, once he thoroughly explained the U-Haul error.

Rating:

5.0

Extremely accomodating and helpful. Would recommend this Uhaul location to anyone. I had an unexpected change with my move and Brandon went above and beyond to help me out. I am grateful for his help.

Rating:

5.0

Staff is amazing, as always.

Rating:

5.0

Staff has always been extremely helpful when I used U-Haul.

Rating:

5.0

Brandon mgr great

Rating:

5.0

Incredibly helpful and friendly staff. Thank you!

Rating:

5.0

The two gentlemen who helped us with out move-in and truck return was extremely helpful and patient. We had several questions that he answered thoroughly, and they made the entire process easy and stress-free. Thank you!

Rating:

5.0

Although it was a very short term, but was impressed for the two months. Thank you and keep up the good work.

Rating:

5.0

Great place

Rating:

4.0

The response time is long after I submitted a move out request online. I understood that summer is busy but having to call more than 5 times and not able to get responses from the facility is frustrating. Nevertheless, manager is polite and efficient once we got in contact. It would be good to have an estimate response time and update before having time to resolve the issue

Rating:

5.0

N/A

Rating:

4.0

Everything about our storage unit move in and trailer rental was very good. Only issue is the waiting in line, which was ridiculously long - like almost an hour.

Rating:

1.0

This was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. I'll let you guys do the analysis of my review and try to sort out how to resolve your own issues. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. I will be submitting a similar review on Google and other related websites. Sincerely, J. Reeves

Rating:

1.0

This was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. I'll let you guys do the analysis of my review and try to sort out how to resolve your own issues. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. Sincerely, J. Reeves

Rating:

5.0

My only complaint is the weather stripping at the bottom of the door was cracked and rotted. Thus, allowing dirt and debris to come into my unit.

Rating:

5.0

Great place

Rating:

5.0

Brandon Mallory goes the extra mile to help in every way he can, Always has a smile, he really cares about this location. Sincerely, Frank Bartson

Rating:

5.0

Awesome service will recommend to everyone.

Rating:

4.0

The stuff is efficient helpful nothing to complain about it I would recommend it

Rating:

2.0

My experience with U-Haul was horrible it was far beyond less than any expectation I would have for a company of U-Haul size we were given the wrong destination to begin with before we even left with the vehicle I called and had that corrected as well as the storage unit location corrected yet later that night when we showed up to put our items in the unit and return the truck we were not able to as the place we were sent was closed after we were told we could access to a certain time after all of this we continued to have issues with U-Haul and called them countless times three days straight and finally talk to somebody it looked at the computer fine to look at the surrounding cities to see if there was any storage available since storage was not originally set up like we were told it was

Rating:

1.0

Extremely unprofessional staff who told me he only cares about his children and could care less about me as a customer. If I wrote down all of the disgusting comments he told me, I’d be typing for hours. Horrible, disgusting storage facility and when I’d tell people, who had storages elsewhere, about the price and the service, and the comments I was told, they’d laugh in shock and talk about how their storage facility manager/owner treated them like a friend with respect. Uhaul is a disgusting, disrespectful and deplorable place to rent from.

Rating:

5.0

This location has been great all during our move. The staff went out their way to make the whole move as easy as it possibly could have.

Rating:

5.0

Served by some great and helping staff

Rating:

5.0

The manager was helpful and courteous.

Rating:

5.0

Veronica and Gary were exceedingly helpful and friendly in helping me get the right storage unit when I came in from out of town. There was a very challenging customer before me as well and they handled the situation as well as anyone could. It forced them to stay late to help me, and they deserve to be praised for how well they helped me.

Rating:

5.0

I am very happy about the unit. If I need one in the future, I will use UHaul unit again.

Rating:

5.0

helped us out with everything we needed. They were super busy and still found the time to help me and my family

Rating:

5.0

We only needed the unit for 3 weeks but the whole rental process was very easy! We will use again if needed.

Rating:

5.0

Everyone is very nice

Rating:

2.0

Long service times, didn’t matter that I returned the truck a day early, and was overcharged for gas.

Rating:

2.0

Staff was not able to fix security issues and very rude when it came to calling an trying to solve problems.

Rating:

4.0

Storage was great and what I paid for. I was disappointed about the price hike toward the end of my lease but like everything else I expected it. Only issue was trying to contact the office to end my storage lease. I submitted an online form and tried contacting the office for two weeks before I just went in person to ensure it was closed. The phone systems rerouted to a general line and never went directly to the store.

Rating:

5.0

The experience was a blessing to me, thank God!😇

Rating:

2.0

Wasn’t told anything about the limited hours. Wasn’t told about not having many units available. I wasn’t satisfied and most likely won’t be using U-Haul in the future.

Rating:

3.0

The store and staff are fantastic! The only thing that turned my smile upside down was every time I opened my units door the alarm went off. I swiped my card and everything.

Rating:

5.0

Reid was very helpful and understanding. He knows how to run a business as a manger. Very professional and knowledgeable.

Rating:

4.0

Checkin process was slow. The customer service center is very difficult to get ahold of. They transferred me to the local Ann Arbor facility, I left a message, never received a return phone call.

Rating:

5.0

Reid is amazing.

Rating:

5.0

Reed at the Ann Arbor state st store went above and beyond to help me. I would definitely go back for a rental needs in the future.

Rating:

5.0

The staff was very precessional and helpful. The storage unit was clean and very accessible. Trying to close my unit online was a challenge but emailed Reid, the General Manager, and he got it done. I appreciated that. I’ve had a good experience with UHaul on my move to Ann Arbor from Billings, Montana. UHaul made the move go easily.

Rating:

5.0

Our unit was not available and Veronica jumped on getting us room for our stuff at 4:20 on a Sunday! Aaron was helpful as well. Gary went the extra mile and took us personally back to the units. We were on a very tight schedule and we got unloaded (had to go with indoor units, plural) in a very short time and on our way. Customer service at its best. You may want to check the 15ft truck tie rods, etc. as the handling seemed little loose. Keep these people though!! If I could give more stars, I would.

Rating:

5.0

The general manager and staff were absolutely amazing.

Rating:

5.0

Go to this Uhaul only if youre in the are. Perfect customer service from all staff.

Rating:

4.0

We paid for 24- hour access, but then were unable to access at 10:30 at night. After hours phone number went unanswered. Phone call to customer service didn't show any issues with our account and left it to us to resolve. Thankfully we didn't need after- hour access again, but that is the reason for the slightly lower rating.

Rating:

4.0

I make this comment with the understanding that it is difficult for employers to find help right now. The location was understaffed which led to very long wait times to check-in and to get on the road. The staff available were extremely polite and as helpful as possible. U-Haul's mobile check-in does not work. This is not a complaint about the location. They do not control the app. This is on corporate. Tons of pressure could have been taken off the limited staff had this app worked properly.

Rating:

5.0

It was super busy with scores of students moving in and I was still treated with courtesy and was helped promptly. No problems whatsoever.

Rating:

5.0

Awesome service

Rating:

5.0

Always a pleasure to work with!!!

Rating:

5.0

Amazing service and very friendly!!

Rating:

5.0

super helpful and friendly staff!

Rating:

4.0

NA

Rating:

2.0

One of my worst experiences at U-haul. Was given a storage unit only to find it already had a lock on it... and then this happened a second time... and each time took way too long to figure out. The staff were overwhelmed and poorly managed by the manager on site. What should have been a 30 min MAX experience turned into 1.5hrs of my time. It seemed like they were also missing a truck, which contributed to the disorganized chaos.

Rating:

4.0

Everything was good until we moved out! All of our furniture had mold on it. The plastic covering in the ceiling was torn in multiple places that laid to over moisture in the unit

Rating:

2.0

The information showing the size was very misleading and the effort was very time consuming

Rating:

5.0

Staff was always polite and courteous when contacting the customer regarding payments as well as in person. Thank you for making this a pleasant experience. And by the way I officially moved out on 06/06/21 Sunday, approximately 2:30p it should be on camera.

Rating:

1.0

My original reservation wasn't available, and the office was unable to honor the original price of my storage unit - I was forced to pay nearly twice what my original rate was. I'm likely to call the customer service hotline to see if something can be done, e.g., a free month, a lower monthly rate, etc. I made the reservation more than two months before it started - you should change your system so that it doesn't allow new reservations if it's unlikely there will be space available on the start date.

Rating:

5.0

I have used this facility for many years and i am always impressed. Staff at the location are all excellent.

Rating:

5.0

Coordination failed miserably on the national side. I was told a unit was available by national and I booked it to be told locally No unit was! You must update your national website to be in REAL time! Shame on national U Haul computer system management

Rating:

4.0

I reserved a lower level storage unit but unfortunately it was not available when I arrived. I had no other choice but to take a upper storage unit which was very inconvenient given my stuff was very heavy to lift up! Other than that the staff were pleasant.

Rating:

5.0

The staff is respectful of sensitive property and after speaking to one of the owners I quickly realized they knew how to do business well, and I was in the right hands

Rating:

5.0

Great customer services

Rating:

5.0

Very happy with the service. Very helpful manager. Would recommend to others.

Rating:

5.0

Everything was safe and secure and everyone that works there is great and helpful. Highly recommend!

Rating:

2.0

When I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.

Rating:

5.0

Storage experience was great but the truck rental was garbage

Rating:

5.0

Very helpful.staff. The storage spaces are cleaner than most ER's.

Rating:

5.0

Very helpful renting storage unit!

Rating:

2.0

Charged credit card when first free month was free. No one answers the phone after 20 minute hold. Tried again, hold for 25 minutes then routed to corporate answering service. They claim some random reason why the Uhaul website was wrong for the free month. They got through to the office in minutes. I was promised a reversal of charges. The original charge to card was not canceled. It went through. Received email of credit, but it hasn't hit my credit card. This free month seems like such a sham. Traveling out of state having bogus charges on my card is bad business and inconvenient during economic mayhem due to the virus. I'm disgusted.

Rating:

5.0

Thank you for getting us into your facility so quickly as our son was forced to leave U of M at the last minute due to the Corona Virus. We are happy that we can trust U-Haul to keep our stuff safe in any State!

Rating:

5.0

staff was always very friendly and helpful

Rating:

1.0

There was rat skat all over my stuff. Now I’m worried bugs could’ve made there home in my stuff too. Terrible experience, I’m definitely finding a different storage facility if I ever need one. I also didn’t get a prorated return for using half the month.

Rating:

1.0

Dear Austin Brown, I've had half a dozen excellent experiences w State St. Uhaul renting vehicles/trailers over the years (at least one of them directly with you), so when I needed storage space, it was a no-brainer, but I was sadly disappointed in the service I got. I reserved a 10x15 space online, and went to get access to it the following week (Tue Aug 4), Michael Fender was rude and exasperated to start, and let me know that the website's listed hours of access were wrong, requiring me to pay $10/mo more; and though it's not listed anywhere on the website, I had to provide or buy a discus-style lock. So far, not great, but workable. Then, my access card didn't work, and when I went back to the front to get it re-programmed, exasperation and rudeness increased. Then, when I finally got to the unit, there was a lock on it. After visually confirming, we went back to the front desk, and Michael searched for another 10x15 unit, but there were only 10x10 (too small for my needs) and 10x20 (too expensive for my budget). He was willing to waive the 24-hour access fee, and give me the lock for free, but I was only going to keep 24-hour access for a month anyway, so that didn't nearly make me whole for the difference of the price of the 10x15 and the 10x20. His only solution at that point was to direct me to the next available 10x15 unit *in Westland* which didn't work for that day (i needed to be somewhere *with my vehicle emptied* in 20 minutes), nor did it work for me in the long-run, being 25 minutes each way too far from my home base. I was understandably frustrated and rather than listen to my frustration, and acknowledge that, he sharply told me that he would not adjust the price to fit my needs, nor could the manager. As someone who manages people myself, and has had to deal with corporate bureaucracy, *I* would want the opportunity to address a repeat-customer's frustration myself, rather than risk losing their referrals and business forever, having been dismissed rudely by a front line worker. Please call me at 734-985-0601 if you would like that chance. Thank you, Scott G. Sanders scottGsanders@gmail.com

Rating:

4.0

There could have been at least one more person working in the office. There was a line of 7 people and one worker, who do to policies such as requiring a visual check when someone vacates their unit, meant this worker had to walk all over the property as he was helping customers. He and the customers would have benefited from another staff person being available

Rating:

5.0

easy to use, easy to cancel. staff was friendly and helpful. will use it again

Rating:

5.0

I'm very satisfied with the storage locker, the staff, the check-in procedure, the carts are handy, and it was nice to have the opportunity to leave reusable items for others to take. U-Haul is a great company.

Rating:

5.0

I loved this U-Haul storage location! Every employee I encountered from 2017 to now was so friendly and helpful. The unit was bright and clean. I’ll miss you guys!

Rating:

5.0

The 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.

Rating:

5.0

Wonderful staff. Very helpful.

Rating:

4.0

great service but the process to secure a storage locker was far too long. 20mins from start to finish and I had all the info (credit card, phone numbers, addresses - ready to go). Nothing about this is cause for that kind of wait. The line behind me at 7 people by the time I was finished. Your customers suffered.

Rating:

5.0

Very helpful.. even got car in trailer stuck in a area I couldn’t turn around and the workers came to save the day and turned me around. They where kind and friendly. Bless you thank you.

Rating:

5.0

The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.

Rating:

3.0

A bit slow in handling things.

Rating:

5.0

They are great!

Rating:

3.0

Bugs got to get into my unit, causing me to trash many items. The place doesnt answer the phone and charges to use the dumpster. I waited 30 mins to check out b/c the manager stayed in the office.

Rating:

2.0

fast service and good customer service as well...!!

Rating:

5.0

A very positive experience. I will continue to use UHaul for storage and moving.

Rating:

5.0

Our climate controlled storage unit experience was amazing from start to check out. Unit was perfect! If we every find the need to have a storage unit again I would not go anywhere else!

Rating:

5.0

It's good service

Rating:

2.0

My stuff had rat feces all over it. The personnel would not allow me to access my unit with a locksmith present in a timely fashion. They wanted me to access it at their convenience.

Rating:

5.0

Great location and facilities The staff are also exceptional

Rating:

5.0

Great storage and helpful staff!

Rating:

5.0

the new GM Mandy is great!

Rating:

1.0

I checked out my unit in July and was still billed for August and not just that the place was sending letters to and others on my list on contacts saying my bill is passed making in embarrassing.

Rating:

5.0

Veronica was more than helpful, she was super friendly and courteous that made my storage renting experience go very smoothly. Thank you very much Veronica. Kind Regards, Sanko Perovski

Rating:

5.0

Young woman that assisted was extremely helpful, great people skills, and very efficient, would recommend that you consider her for future management position. Steve Rubin

Rating:

4.0

Na

Rating:

5.0

The lady that helped me check in was extremely helpful in showing me how everything worked.

Rating:

4.0

Very courteous and helpful.

Rating:

5.0

Stephany is an outstanding leader! ! leader did! - Stefanie is an outstanding leaded!!!

Rating:

5.0

Very helpful staff.

Rating:

4.0

Great Facilities but no one ever answers the phone there yet to go through the message center leave a message and have them call you back it’s rude

Rating:

5.0

Thoroughly satisfied with my U-Haul storage experience. The climate-controlled units were well kept and maintained under excellent security measures. The complimentary carts were also of great help.

Rating:

4.0

easy to setup and check in

Rating:

3.0

It is a very slow process to officially rent out a space.

Rating:

5.0

Stephanie and staff are top shelf. Very helpful and friendly. I have recommended their facility to several friends.

Rating:

5.0

NEED MORE MATRESS ZIPPED QUEEN N KING SIZES.

Rating:

3.0

I'm giving an average ranking because while the facility had plenty of lighting, was clean and secure, the facility was extremely overpriced. The accessibility was good but not for $169/month!

Rating:

5.0

Jenn/Bobby/Stephanie were all wonderful.

Rating:

2.0

My needs were met, though I've never been thrilled with the service level at this location. It's always slow.

Rating:

5.0

Very professional and friendly staff!!!

Rating:

5.0

Very nice female manager and staff working at A2 location.

Rating:

1.0

I rented a storage unit. When it was time to remove my items from storage I booked a truck weeks in advance. The truck was not suitable and broke down 30 mins into trip.

Rating:

3.0

Dear Sir and/or Madam, We do not have a storage facility rating as of yet. We just secured the Storage Locker and we are in the first month special time frame. We also want to see moisture in unit.

Rating:

5.0

My experience at UHaul of Ann Arbor was excellent! I stored my belongings in a UBox in between moves. The staff was very helpful and I will definitely be using this UHaul location again!

Rating:

5.0

Great experience, good price for good convenience

Rating:

5.0

Service was great & unit was clean.

Rating:

5.0

We never had to visit the site. The site called us that our containers had arrived and the moving help that we hired from Uhaul picked them up and delivered them a day early. It was an easy move!

Rating:

5.0

Move was on time and completed efficiently

Rating:

5.0

N/A :)

Rating:

4.0

Need more staff to accommodate rush times. Around college move in days for example.

Rating:

5.0

My Sunday 8/12/18, I was running behind traffic was heavy probably due to Freway closure and I was able to load after the closing time.

Rating:

5.0

Great staff. Great service

Rating:

5.0