Incredibly helpful and friendly staff. Thank you!
JOSHUAM R. | Overall ExperienceSelf Storage Units in Ann Arbor, MI, 48108
U-Haul Moving & Storage of Ann Arbor
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We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Great Lakes Real Estate Holdings, Lc
3530 East Ellsworth Rd, Ann Arbor, MI 48108 View Available Units2.5 miles from this location -
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2714 Washtenaw, Ypsilanti, MI 48197 View Available UnitsLimited Units Available.
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U-Haul Storage of Willow Run
2225 Parkwood Ave, Ypsilanti, MI 48198 View Available UnitsFew Rooms Left. Reserve Today!
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U-Haul Moving & Storage of Westland
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18.7 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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The two gentlemen who helped us with out move-in and truck return was extremely helpful and patient. We had several questions that he answered thoroughly, and they made the entire process easy and stress-free. Thank you!
JOSHUAM R. | First ImpressionsAlthough it was a very short term, but was impressed for the two months. Thank you and keep up the good work.
kofi g. | Overall ExperienceGreat place
robert g. | Overall ExperienceThe response time is long after I submitted a move out request online. I understood that summer is busy but having to call more than 5 times and not able to get responses from the facility is frustrating. Nevertheless, manager is polite and efficient once we got in contact. It would be good to have an estimate response time and update before having time to resolve the issue
Shih-Chi L. | Overall ExperienceN/A
Armani D. | Overall ExperienceEverything about our storage unit move in and trailer rental was very good. Only issue is the waiting in line, which was ridiculously long - like almost an hour.
Gregory L. | First ImpressionsThis was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. I'll let you guys do the analysis of my review and try to sort out how to resolve your own issues. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. I will be submitting a similar review on Google and other related websites. Sincerely, J. Reeves
Joseph R. | Overall ExperienceThis was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. I'll let you guys do the analysis of my review and try to sort out how to resolve your own issues. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. Sincerely, J. Reeves
Joseph R. | First ImpressionsMy only complaint is the weather stripping at the bottom of the door was cracked and rotted. Thus, allowing dirt and debris to come into my unit.
Eric A. | First Impressions