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Douglas T.Customer Reviews for U-Haul Moving & Storage of Anthem Way
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous and efficient staff, clean/new equipment. Very happy with my experience.
James P.Kiersten was very helpful and accommodating.
Teresa B. | First ImpressionsDrop off was easy.
Gregory M.The staff is always friendly and helpful.
MELE K. | First ImpressionsVery satisfied. Frequent customers
JUNE Y.Very friendly and helpful staff. Will use this location again for sure!
ADAM W.Average help.
DOMINGA B.Good Experience
Lyle S.Every thing was excellent. No improvements needed.
lowanda O.This is the best UHaul or any storage facility I've ever seen. The people are so nice to work with and the facility and equipment are always clean in great condition.
AGUSTIN R.I had very difficult time trying to make this reservation online. We were fortunate that the trailer we needed was truly available at this location. On site service could not have been better.
MARLENE C.Very good customer service.
Mark L. | First ImpressionsU-Haul continues to be a genuine bargain. Excellent prices for quality products and a large variety to meet the moving needs. Anthem AZ location is always friendly, and check-in/return process is always quick and efficient.
DANIEL T.We also rented a storage unit when we reserved our trailer. This location did give the one month storage free that came up as an option with the trailer rental. Moving is always expensive and it was disappointing not to use that option.
Phyllis S.Great customer service and friendly
CARLOS B.Excellent customer service !!! And very compassionate & understanding people !!!
PATRICK R.Very nice
LYDIA S.The Staff was friendly and helpful......
Patricia S.Don't know Checking out & checking in was great! Ur employees were great!!!!!! Thank you
Deborah F.No check list was done, thefefore there was some wear on rubber on the pull down door, fortunately some one remembered it was there already.
Christopher B.Very nice and knowledgeable.
LYDIA S.YOU ARE SENDING THESE TO THE WRONG PERSON. I LIVE IN RIDGEFIELD WASHINGTON. (360) 600-1050 [my wife Janine's phone]
Milton P.Please make sure your contract matches what the app says. They screwed me on gas, never use the again.
Marc G.The employees at this location were friendly and helpful. Excellent customer service.
STEVEN G.It's a pain getting in and out of the secondary lot. but the staff are amazing and made it as easy as possible ! Great People !
SUSAN L.Bill was very helpful.
John W. | First ImpressionsRented a 26', found out the next morning it had a huge rear brake line leak. It leaked brake fluid at the house we were moving from and our new house we were moving into. I told the guy when I returned it, he didn't seem to concerned.
JOHN Z.Looks very professional. Employee was attentive and experience was good.
ROBERT Z.They do not actually give three days to pay the bill, only two. I have left a horrible review on Google and will also on Yelp. I am also contacting my bank. I will be moving out as soon as I can. Very rude and unhelpful people who obviously need to cheat others out of $I6. Matthew was quite nasty as is, apparently, the manager who would not give me three days to pay, but only two. Have fun dealing with my bank. Even the lady at the 800 number agreed that they only gave me 2 days, as did Matthew until he backtracked when he saw the manager onkly gave me 2. If it's due on the 28th of the month, I have until the 3Ist. to pay. They only gave me until the 30th and then charged the late fee.
Candra A. | First ImpressionsStaff is Friendly and Efficient
WAYNE H.Great customer service!
BLAKE W.Very happy will rent from again
Clint M.I had an issue for the first time at this location and it didn't sit well with me. I reserved a 26' truck for 3 days. Was supposed to pick it up at 12:00 and return it on the 3rd day at 12:00. When I went to pick it up, I was told that I needed to have it back before 9:00 on the day that I was scheduled to drop in off instead of 12:00. After being told that it was rented out and that I didn't have a choice, I was a bit irritated. The only solution was to get a smaller truck (A very big inconvenience in my opinion). I gave in and said OK to a smaller truck, which I was VERY frustrated about. The person at the desk didn't seem to have any EMPATHY at all about it and brought me the smaller truck. The smaller truck had a check engine light on, and I was told to ignore it. Because I had the smaller truck, I had to make multiple trips to my storage unit etc. By ignoring the check engine light, like I was told, I noticed that the truck was have transmission issues the entire time. It was raining and I was extremely nervous about getting stuck in the middle of no where. This is a rant and I can continue to share my opinions about this experience. Ultimately, I found this entire situation unprofessional and should be seen as transparency from a local resident and business owner that has used this location for over 17 years.
DAMEON B.Everyone was prompt and friendly
KENNETH H.Very good customers service skills.
Thomas H. | Overall ExperienceMatheau is an amazing employee. He has earned a lifetime customer.
Anthony D.This location is close to my home and convenient
ANDREW S.Nothing, service and customer service was great! Thanks
Todd H.Same comment as above
Gregory R.You should be clear to the customer that signs up for the mobile check in that they could bring a passport with to avoid the needing tip call someone for verification. That was a 20 minute waste of time!
Linda D.Great service at check in and check out! Great equipment as well! I would highly recommend this location and U Haul in general.
Agustin R.Good, friendly service.
MICHAEL B.Helpful, polite and courteous
ELAINE W.Great equipment
TERRY D.Mannie has a great customer service, Totally pleased
ISAAC G. | First ImpressionsVery friendly and professional staff!
Stuart E.This location has always been clean and very friendly.
DANIEL C.Mannie was particularly helpful!
Scott C.Smooth and professional. Forever a customer.
John G.The staff is the best I've encountered
LEA J. | Overall ExperienceOnline check-in would not allow me to use my girlfriend's name and number as the identity verification. Perhaps because I listed her as an alternative contact on the form earlier in the process? I entered my number and her number and both did not allow me to move forward in the process. Very lucky that Kiersten showed up early and let me use her phone number. This was after a 55 minute check in process. Started the entire experience off on the wrong foot. I would highly recommend anyone not use your after hours check.
RAND J.Great location. Great staff and equipment
Russell V.nice and friendly people!
Elizabeth L. | Overall ExperienceThank you. One stop place for moving / storing household items.
Stephen N. | Overall Experience👍
Thomas B. | Overall ExperienceThe whole process was very organized and well thought out.
KEN W. | Online Move InMy reservation was not recognized in your system. On Oct 15, 2020 I made Reservation #: 858045-00110689, Storage Space, Reserved: 15' x 40' x 99' RV/Boat/Vehicle/Parking. This was not available. I needed this for 3 vehicles. Now I have a non-covered 12’x33’ which is not enough space. On multiple occasions I confirmed my reservation. Each time my reservation could not be found unless I provided this number. Each time nothing was available. Yesterday, the only spot available was this smaller non-covered space.
Brian P. | First ImpressionsThe staff at Anthem UHaul made our arrival in AZ very pleasant and easy. Highly recommend the storage facility!!
Leslie F. | Overall ExperienceWe all can use improvement and this is why the rating. It is excellent at the Anthem location...keep up the great work.
Darren B. | Overall ExperienceManager is off the charts helpful!
Candice K. | Overall ExperiencePerfect combo with truck rental.
CHRISTOPHER H. | First ImpressionsStaff is very courteous and helpful with questions. The gated 24 hour access was very convenient. Highly reccomend this location.
Patricia C. | Online Move InBill and his crew were easy to work with and always helpful when we had questions.
Terry S. | Overall ExperienceI was very disappointed with some of the staff at this facility especially the woman who does your billing. Her tone was snotty and demeaning and she made it seem like I was inconveniencing her with my questions. I have always had great customer service with u haul until my experience at your anthem location. However, I needed to rent a truck recently and I was hesitant to use this facility but it was the only one with the truck I needed. Matthew was at the office that day and he was exceptional. He was so polite and helpful and personable. I was happy with my experience for that day. But overall I would not recommend this facility nor would I use it in the future.
NATALIE B. | Overall ExperienceThe key pad at the entrance to the storage facility needs to be fixed or replaced - it is way too difficult to get your card read. It is obviously broken because it never used to be the way it is now.
CYNTHIA N. | First ImpressionsBill was great at getting me setup for an RV storage unit
Chris R. | First ImpressionsPerfect for my temporary storage need. Will use in the future, if needed.
Roger C. | Overall ExperienceI only rated average because I have spent 5+ minutes failing to check into my unit and checking out every time. I would have to swipe my card over and over again. In our AZ heat it's extremely frustrating and I'm so glad it's over and I no longer have a storage unit.
Rosie Q. | Overall ExperienceUnit has taken Rats
John H. | First ImpressionsGreat services. Will reccomend it.
gene m. | Overall ExperienceI made a reservation for a 10x15 room and guarenteed it with a credit card for 8-3 when I arrived on 8-5 it took them over an hour to find it. And when they did they said since I wasn't there on the 3rd they didn't have the room anymore. So they gave me rooms to make the same size as a 10x15 but my belongings don't fit. I ask them why didn't they keep my reservation and start charging my credit card, which is what they said they would do and all they could say was "I don't know". 't know.
byron G. | First ImpressionsStaff has always been super helpful. Keep up the good work!
Toby T. | Overall ExperienceBill was very helpful and friendly. Excellent service!
Bruce B. | First ImpressionsYour facility people were most gracious and helpful. Superbly polite. One gentleman, Matthew (?), was checking me in at the end of my visit when I turned in my trailer. He was awesome. When he didn’t know the answer to something, he simply brought me inside and asked his coworkers questions. He didn’t try to make things up, or argue with me, or anything. He wasn’t too big to ask for help. Love that in employees. Ask questions when you are not sure something is right!! Thank you for a great staff. I have had it too many times with people who make things up and only end up being wrong. This was great.
Misty D. | First ImpressionsGreat place. Very secure and clean. Plenty of carts and parking.
TRISH H. | Overall ExperienceStaff was very helpful and facility was well maintained
EDWARD K. | Overall ExperienceAwesome company! Will use you again in the future!
Colin R. | Overall ExperienceGreat location. Just wish I'd received a refund when I checked out 15 days before the month ended. NOT GOOD CUSTOMER SERVICE ABOUT THAT!
Colleen R. | Overall ExperienceStaff was awesome! What wasn’t is that my entry clicker still doesn’t work. It took two hours for me to get in and drop of camper. Then we were stuck in the complex. Again the staff was awesome but you need to fix your tech.
Toby T. | First ImpressionsI was a little upset when I reserved a trailer and they called the day before when we were leaving to go to Anthem and said it wasn’t available after all. We rented from up here in Lakeside was a lot cheaper!
Suzanne C. | Overall ExperienceI know you do not care, however, I just had to say we have rented from your facility since we have been in North Phoenix for soon to be 13 YEARS! We have spent over $20,000 during that time and NEVER ONCE did we get a call from ANYONE at U-Haul saying thank you, your a piece of s--- or anything. Just a BILL that in the last several years has steadily gone up almost 10% a year when inflation has been around 2%. When I did call twice to bring this up I was told that is not our decision and basically if you do not like it, politely pound sand! We have also rented U-Hauls and got no special consideration for having a storage facility, etc. Good luck with your future business as we will not ever be renting with you again because YOU ALL DO NOT CARE! Feel free to call, but I am sure you won't. Thank you for letting me get this off my chest! Mark Storrer (720) 635 - 1655
MARK S. | Overall ExperienceRental truck was older with high mileage I would of liked a more modern truck with power windows and mirrors. I was charged to load my car on to transport trailer which to me should be part of the rental not extra. The online reservation system has bugs and when I thought I had booked a reservation I found out later it did not take place so had to do it all manually,
Gary G. | Overall ExperiencePrompt, helpful, friendly staff. The 10x10 unit was clean and ready for our daughter to transfer all of her one bedroom apartment belongings.
Christine W. | First ImpressionsNice and friendly.
Kurt R. | Overall ExperienceWe have use this location for several times and the crew are always help, friendly and professional.
Ronald T. | Overall ExperienceStaff at anthem u hail were excellent in helping with my issue Especially Josh who is working the front and very helpful and I appreciate it
EDWARD K. | First ImpressionsEasy in easy out. Very nice experience. Thank you.
BOB C. | Overall ExperienceThey worked with me when I was behind in my payments..
Carol Ann S. | Overall ExperienceVery helpful staff! And NICE,
Suzanne C. | First ImpressionsAlthough the customer service was excellent, the website is not. I reserved a unit in which the website clearly states that it will fit a two-bedroom 1200 square foot home. When I got there to check in yesterday the customer service agent asked me to please look at the size of the unit to make sure that it was going to be big enough for what I needed. When I did I was shockingly surprised. There is no way that 1200 ft² of home would fit into that unit it was the size of a walk-in closet but 10 ft tall. She also informed me that I am not the only one that has said that. Apparently it happens all the time. So I was technically forced to go up to the next size which is an extra $50 a month. At that point in time I had no other choice but to go with that. If I had had more time I would have taken my business elsewhere.
Melissa G. | First ImpressionsWhen you can contact a company two states away and trust them to completely supervise a temperature controlled unit for you by holding the key, maintaining who accesses the contents and controls moving out without you ever being there, that is the company I will choose every time.
Cecelia V. | Overall ExperienceMet and exceeded expectations.
LISA G. | Overall Experience.
Marc K. | Overall ExperienceGreat service. Staff was friendly and helpful.
Edwin T. | Overall Experiencen/a
Stephen T. | Overall Experienceexcellent service
James L. | Overall ExperienceUhaul makes you go online and dispute damage made by someone else before you take the truck. No more uhaul for me I will go with a company that inspects vehicles themselves vs putting it on the custom
KEVIN Z. | Overall ExperienceA year-long experience that was professional and pleasant.
Wayne M. | Overall ExperienceEveryone in the office are extremely helpful and easy to work with!
Brett H. | Overall ExperienceVery helpful and knowledgeable staff. Thank you for everything!
Rebecca P. | Overall ExperienceEverything went very smoothly. I couldn't ask for better service from the personnel, especially the General Manager, Bill Kiff. I understand why people use U=Haul even though there are other options.
Bruce V. | First ImpressionsThank you
Tammy V. | Overall ExperienceVery accommodating staff. Would highly recommend/
Ro V. | Overall ExperienceExcellent service. Employees very helpful.
DENNIS T. | Overall ExperienceA little confusion on account of the new area not being ready to rent,, also lost my deposit/reservation in the system.
Bob S. | First ImpressionsFriendly and helpful even though they were having computer issues at the time of my visit to set up storage
Jonathan M. | First ImpressionsFriendly staff
DEBBIE O. | First ImpressionsTo expensive
JAMES B. | Overall ExperienceBoth employees were very helpful and courteous. Will continue do to business here!
Shawn K. | First ImpressionsVery helpful staff. Facility is nice and clean
Stephen H. | First ImpressionsEverything from start to end was amazing. Beautiful clean facility and never felt unsafe. Very friendly and helpful staff. Thanks for everything.
Penelope H. | Overall ExperienceHelpful, found what we needed even when computer said storage unit wasn't
Brian B. | First ImpressionsKiersten was GREAT!!!! Big help!! Thank you!!
Stacey R. | First ImpressionsVery clean
rosemarie d. | Overall ExperienceExcellent service throughout the move. Totally there for us. Very helpful.
George H. | First ImpressionsThanks nice experience
stephanie a. | Overall ExperienceJacob?? Jason?? was a superb customer service guy. Polite, professional and helpful.
Ro V. | First ImpressionsClean, convenient location. Would definitely use again!
David B. | Overall ExperienceManager Dan and staff guaranteed a good experience.
Chris D. | Overall ExperienceI don't think I could expect better over all treatment and facility . Clean , halls well lighted , maybe they might explore lighting the individual spaces but I see the other side ( turn them off )
Norman K. | Overall ExperienceCustmer service was good, wait time was a little long the second time I came in.. Perhaps more agents on duty would help during busy times
stephanie a. | First ImpressionsEverybody was helpful and had a good attitude thank you very much
rob h. | First ImpressionsGreat service!
Theresa J. | Overall ExperienceWill definitely come back for all of my storage and rental needs. I’ve always been treated well here.
David B. | Overall ExperienceExcellent all the way around!
RONALD C. | Overall ExperienceVery helpful, friendly and professional people working at this location. Storage facilities clean and in good repair. I have rented from here also and will rent from them again.
Scott M. | First ImpressionsThe lady was extremely helpful with our storage unit concerns.
Julie F. | Overall ExperienceA One treatment from staff and manager. Would recommend this facility for RV storage.
Judith M. | Overall ExperienceAll was fantastic
Jill G. | Overall ExperienceEveryone was very courteous & helpful to my daughters & I! Thank you!
Sandra E. | First ImpressionsFacility is nice and clean. Manager seems to care. Security system is old and glitchy. Usually not a problem until it is. We decided to close our storage there because we were not able to access.
Theresa N. | Overall ExperienceThe crew swarmed the truck to check it in and had me on my way in no time.
Virgil (Don) S. | First ImpressionsReally convenient access, hours open, staff available even on Sunday and weekend holiday!
camerion j. | Overall ExperienceGreat people and very helpful. Facility was secure, clean and easy to enter and exit. I will use them again in a year when I get back to Anthem.
Roy S. | Overall ExperienceThe staff were friendly and accommodating. Access was easy.
Robert R. | Overall ExperienceCost for self-storage too high.
Arthur F. | Overall ExperienceProvided excellent service.
Mary G. | First ImpressionsHad unit for a year. Unit always accessible. Staff helpful & friendly. Place clean. The only bummer was I couldn't pay online before the bill was actually due. Had to wait for actual due date to pay.
Shawn Z. | Overall ExperienceI am so grateful for the generosity U-Haul extended me upon my arrival. The 30 day free mini storage REALLY helped me out of a jamb. Thanks again. You guys will be highly recommended to everyone.
Michael C. | Overall ExperienceGreat facility! Sparkling clean, friendly employees and convenient location.
Martin L. | Overall ExperienceVery please with the assistance, instructions, building and ease of access.
Eva B. | First ImpressionsAnthem U-haul and storage is top notch. Has been there for me and my family over the years many times. Thank you for being local.
Mario M. | First ImpressionsI stored an RV here and would definitely use them again. The Anthem U-Haul is the cleanest storage facility of all the ones in the area.
CRAIG J. | Overall ExperienceGreat place to store your belongings
Mike P. | Overall ExperienceNice, clean storage with easy access. Have recommended to several friends.
Lori R. | Overall ExperienceThanks for all the help and first month storage was free! Awesome.
Michael C. | First ImpressionsSuperior customer service and reasonable rates.
leo h. | First Impressionsgreat experience
Stephen T. | First ImpressionsHad storage for over 4 yrs.. no issues or concerns
Sean G. | Overall ExperienceThe ease of access and convenience of this unit made my transition between moves a bit easier and it was much appreciated.
Kristen D. | Overall ExperienceGM was very helpful in getting me my storage. The facility is clean and well maintained.
Brian V. | First ImpressionsFriendly and knowledgeable staff. Clean equipment and storage unit. Overall a great experience
David W. | First Impressionsgreat
Susan J. | Overall ExperienceVery patient
Amy P. | First ImpressionsGreat customer service.
Mark T. | First ImpressionsGreat service, friendly staff
Lesley C. | Overall ExperienceBrian was very helpful. He does a great job for you
William P. | Overall ExperienceCurrent manager is not a people person.....needs some PR training. The rest of the staff was great.
Gordon A. | Overall ExperienceStaff has always been nice, presentable and customer oriented. Nice job on hiring at this location.
KRISTI M. | Overall ExperienceSo far so good
Roxanne M. | First ImpressionsThank you for wall your help.
jane s. | Overall ExperienceOverall a very professional staff, going above expectations. Thank you!
Terrance M. | Overall ExperienceIt's how you finish not the in between. We left an expensive tool behind after cleaning out our unit. We received a call letting us know it was found and we could pick it up anytime.
Daniel M. | Overall ExperienceOver all GREAT! Thank you! The only problem that I can see, is that over time the parking lot became increasingly difficult to maneuver due to an influx of uhaul trucks and trailers.
Marla H. | Overall ExperienceGreat customer service. Friendly and professional!
KENNETH C. | ReservationVery efficient, cordial and helpful. What else could I ask for?
Tom B. | ReservationVery nice place to do business.
Martin H. | ReservationGreat manager, staff and facilities.
Martin H. | ReservationIt was great, I'd use it again
Kay H. | Overall ExperienceI choose another place but thank you
Darin M. | ReservationNo Comment
BRIAN M. | Overall Experiencestaff have been excellent. The current manager is not. Selective enforcement Power trip. He says one thing and does another. Not business friendly. Avoid this location use new storage on Gavalin pkwy
TIM T. | Overall ExperienceClean, friendly, good location.
Wayne M. | ReservationAlways fast!
Shanda B. | Overall ExperienceThe 2 guys in the morning when I went there were fantastic I never experienced a great bunch of people thanks I wished I I remember there names
GLENN S. | ReservationReally nice
Will R. | Overall ExperienceVery considerate customer service. Answered all my questions accordingly.
Greg D. | ReservationThis facility is top-notch. Very clean and well maintained. The person closing out our account could have been more knowledgeable. She was so slow and we had movers waiting for us.
Michael C. | Overall ExperienceEveryone was very helpful
Victoria G. | ReservationThe card reader was not good. Multiple swipes and wouldn't work
robert e. | Overall ExperienceRear service from Daniel the manager and Talon were great.
Dan B. | Overall ExperienceUsed the storage facility for more than a year. All furniture and items stored were very secure and in excellent condition. Friendly and helpful staff.
Ted W. | Overall Experiencehigher than I wanted to spend for the size I needed
Marsha L. | Overall ExperienceNice place would use it again.
Jim M. | Overall ExperienceEasy access
DENNIS B. | Overall ExperienceGreat facility and staff were helpful.
Kevin O. | Overall ExperienceStaff was very helpful.
Carole R. | Overall ExperienceThe facility should be open at night because it is so dang hot here I have 3 weeks left on my contract I should get a credit towards renting a moving truck or trailer But nobody will read this
Sandra M. | Overall ExperienceGreat service very pleased with the experience
DOMINIC D. | Overall ExperienceGreat customer service from all who served me and especially the manage Daniel.
Dan B. | Overall ExperienceStayed 3-1/2 years with no problems, but rent had gone up 3 times making it too expensive to go long term
CARLINE G. | Overall ExperienceAir conditioned space was important
Craig C. | Overall ExperienceThe guy that works in the warehouse cleaning doors and such is an outstanding ambassador Nice friendly and willing to help.
Paul S. | Overall Experience