Customer Reviews for U-Haul Moving & Storage of Anthem Way

Rating:

3.0

The staff was friendly, but couldn't get my reservation straight. I wasn't unhappy, but too busy to deal with the issue.

Rating:

5.0

All personnel were cheerful, and accommodating.

Rating:

5.0

Had the truck I needed, were close by.

Rating:

5.0

Nick and the team are awesome!!

Rating:

5.0

We left an expensive movie projection screen in the locker accidentally when we closed our lease. We got a call about the screen and they were so nice to bring it out if the locker to the office marked with our name so we could come pick it up. Very well handled situation. Thank you staff.

Rating:

5.0

Always great service and equipment!

Rating:

5.0

Great service— thank you!

Rating:

5.0

Everyone always does a great job here

Rating:

5.0

All good

Rating:

4.0

I did not get the emailed receipt that he promised me during return

Rating:

4.0

There was a shortage in the lighting to the trailer. I never had taillights my entire trip and the brakes/signals would come on or off when I hit any bumps.

Rating:

5.0

Everyone is great and Gavin always takes care of me. Thanks Gavin

Rating:

3.0

You should service your 26' trucks better because I still don't see how going 15 miles total used up 8 gallons of gas.

Rating:

5.0

Shout out to Neo. He was amazing. Great customer service, polite and informative. Highly recommend this location for your Uhaul needs.

Rating:

5.0

Best service anywhere

Rating:

5.0

Staff and service at this Anthem location are, generally, always very good in my experience. The 10-foot truck I rented, while mechanically sound, could have been cleaner on the inside. I cleaned the outside windshield only to realize the dusty view was from the dirty inside windshield.

Rating:

5.0

The customer service people met with me right when I pulled in and they were great.

Rating:

1.0

Truck had a very bad smell. There was a thunderstorm warning and the windshield wipers did not work correctly and got stuck in the middle of the mirror.

Rating:

5.0

Great help

Rating:

5.0

great staff, super helpful.

Rating:

3.0

Truck was given to me proported to be full of fuel. During my initial driving the fuel gage registered just above 3/4. It never changed until further miles as fuel was used. In returning I was questioned 'are you sure?' I presented the fuel receipt on fill up as proof. I drove just under 40 miles but took 7.4 gallons to fill. The tank then read full.

Rating:

3.0

The staff was rude.

Rating:

5.0

Nice new vehicle, drove well.

Rating:

5.0

Tell the customer about the online checkout. I noticed a discrepancy with the mileage out and took a picture. Later I saw the link and there was no way to retrieve the photo I had taken. By the time I saw the link, I had already put 6 miles on the vehicle.

Rating:

5.0

All the staff here is great! They always go above and beyond to make sure that I am accommodated with every transaction I do with all of them. Bill runs a great team! Definitely would recommend everyone I know to go there and I always refer the Anthem location.

Rating:

3.0

We use about 60 uhaul rentals a year through the west. Typically this location is one of the poorist. We found Neo to be very disrespectful to coworkers, the client in front of us, and to my employee. It is clear they know there really isn't a competition for small truck rentals but we certainly have switched our larger box truck rentals elsewhere. It is slightly more expensive but much less hassle. We provided our contract information separately in case you would like more detailed information.

Rating:

5.0

Just know that Devon did a great job for me. He really knows how to treat people!

Rating:

1.0

I'm getting emails for something I wasn't involved with and I don't like it one bit

Rating:

5.0

fix your website, tried to change pickup time and add ins, but the website would not let me do anything. Kept telling me I had no reservation, wouldn't let me log in so had to sit and wait on the phone for 30 minutes

Rating:

5.0

Great location, great service , everyone is always polite.

Rating:

5.0

Nothing to improve! Dylan helped me out so much and made sure I had the right equipment for the job.

Rating:

5.0

I think you pretty much have all the bases covered! Personnel are always friendly.

Rating:

5.0

Nothing, they were great.

Rating:

5.0

Bill Kiff and his staff are the best! Easy to work with and always on top of things. A top maintained service. Will always be our go-to facility for storage or temporary moving needs.

Rating:

3.0

My husband and I reserved a 15ft truck. The day we were supposed to pick the truck up we were told they did not have one available. The person helping us was nice and offered to give us a 20 ft truck at no additional cost or a 10ft truck. Unfortunately the road that our new house is on would not accommodate the 20ft truck, so we had to take the smaller one. This meant we had to take an additional trip moving from one house to the other due to the smaller cargo space of the smaller truck and paid for additional mileage doing so. The person at the counter had no clue how the $50 reservation guarantee worked when we asked about it and told us we had to contact the 800 number. Overall the employees were nice but this whole process has been more of a hassle than it should have been.

Rating:

5.0

Drop off was very efficient; location was one of the best I've seen.

Rating:

5.0

Nothing, it was a great experience.

Rating:

3.0

The people that were supposed to hook up the trailer didn't bother to answer their radio. Would have forgotten to put in the furniture pads if I didn't remind them

Rating:

5.0

This crew at this location are very professional and very courteous and very knowledgeable on hooking up the equipment. Love the clean indoor storage facility here as well. Keep up the good work👍👍👍

Rating:

5.0

Sam, customer service was excellent! A real keeper! Sam went above and beyond! Very courteous!

Rating:

5.0

Check out and check in was smooth. Both employees were friendly and very efficient. Great truck and the move was done without a problem

Rating:

5.0

Meh.

Rating:

5.0

Nice people, return went smooth.

Rating:

5.0

I had to do this transaction from Florida to set it up for my daughter and it went smooth as can be the whole staff from who took the order and work with my daughter at the location were awesome thank you U-Haul

Rating:

5.0

Bill was awesome. Nicholas went out of his way to help with my car's dead battery.

Rating:

5.0

Friendly and helpful staff! I was scheduled for the first appointment of the day and I arrived about 30 minutes early and was waiting outside. About 15-20 minutes before my appointment time, they opened the doors and waved me in. I was able to be hitched and driving away only a few minutes after my scheduled arrival time. Easy to find location, clean and organized lot, easy to enter and exit. One frustration though...the idea behind an enclosed trailer is to keep the items inside safe, clean and dry. We drove through rain on our trip and the trailer did not keep the items inside dry. A mattress, box spring, desk and assorted smaller items were wet upon arrival.

Rating:

3.0

Sarcastic young man.

Rating:

5.0

It was frustrating to not be able to get through on the phone line at times.

Rating:

5.0

Excellent customer service

Rating:

5.0

Everything went very well. Thank you for being so patient.

Rating:

5.0

We had to rent 2 different trailers over a few days and dealt with 3 locations and truly, the staff at each location mad this whole process so much easier. Checking went quickly and the staffs were very helpful.

Rating:

5.0

My time and money was well spent Nicholas and Gavin were very helpful

Rating:

3.0

Not helpful, clearly didn't want to be outside hooking up a trailer or helping me.

Rating:

5.0

I never had a problem I would use them again if I need storage in the future

Rating:

5.0

Friendly service. Local convenience. 5 stars.

Rating:

5.0

Really appreciate the help I received. The gentleman was so nice and helpful. Definitely made this process fun and stress free. Thank you!

Rating:

1.0

I made a reservation for a storage unit, was told very plainly I would get one month free. Upon arrival at Anthem Arizona was there are no units available and the reservation was not a reservation at all but a request only. I got a unit only because someone vacated unexpectedly and the manager told me the free months storage promotion ended months ago and never pertained to the size of unit I thought I reserved. Nothing your reservation agent told me was true. Last thing you want after driving two days with all your stuff is to have to make all new arrangements at the last minute to find a place for your stuff. I wasted money on the help I had hired to help me unload when the unit was not immediately available and you cheated me out of one months rent @ $208. I will use another rental service next month in the second leg of my trip if you do not make this right.

Rating:

5.0

We really liked the air control in the storage unit it kept our things at a nice temperature, and my candles didn’t melt. lol:)

Rating:

5.0

Wonderful in all aspects.

Rating:

5.0

The facility has easy access for move in, staff is very friendly and helpful. Felt welcome, facility is so clean, it was a pleasurable experience.

Rating:

5.0

Very accommodating & friendly!!! Always there to help…..

Rating:

5.0

Great staff

Rating:

5.0

Thanks for providing such an Dr Elle t customer experience!!

Rating:

5.0

It was a little pricey, but extremely clean.

Rating:

5.0

Staff kept me informed when I needed to check on my vehicle after storms. Always very helpful.

Rating:

5.0

Great service and storage was exceptionally clean and convenient and fairly priced ! Appreciated the military discount . Thank you T Murray

Rating:

5.0

All staff seems helpful however one person seems to standout and that is Keirstin. She seems to go above and beyond. Even though we had a small issue she helped to promptly correct it. Anytime I’ve been in even just to look she always has a positive attitude and willing to answer questions. Thank you

Rating:

5.0

Bill, Keirstin, Gavin, Neo, Brandon, Cynthia, Larry and Mannie are all very helpful and friendly!

Rating:

5.0

Very accomodating and helpful! Really appreciate it, thank you!

Rating:

5.0

Gavin was very helpful, professional and friendly; he made the process so easy as well. Thank you!

Rating:

5.0

Good people to work with

Rating:

5.0

I don’t have anything to add. Great people and service!

Rating:

5.0

well organized always friendly

Rating:

5.0

Great staff and facility. Would definitely use again...

Rating:

5.0

This is a well run and excellent facility we are lucky to have close by. Excellent staff. Helpful and polite. We have rented a 10x20 unit. Rented a pickup truck on occasion. Highly recommend

Rating:

5.0

Very courtesy & always willing to work with you!

Rating:

5.0

Thank you for 15 years of excellent service. I will miss you.

Rating:

5.0

I felt confident that whatever information that I needed could be found there from locks and trucks to safety and movers to help get the job done, in addition to having a courteous staff too. I had a great experience, thank you for making it happen.

Rating:

5.0

Staff are professional and knowledgeable. Units are clean and well maintained. I have rented units for many years from this location in Anthem and have always had excellent service and no issues. Thank you!

Rating:

5.0

Very nice employees. Even called to tell me the car cover had come off. Very nice thing to do.

Rating:

5.0

Staff has great sense of humor.

Rating:

5.0

Thank you Bill and staff.

Rating:

5.0

Thanks for helping me get a storage unit. I really appreciate it

Rating:

5.0

Great experience. Kirsten was super gelpul, friendly and a great sense of humor.

Rating:

5.0

The service representative was amazing and made this a seemlesss process.

Rating:

5.0

I haven’t moved my items into storage yet, but I’ve been a long time customer if Uhaul and they have been great to with with.

Rating:

5.0

Thank you

Rating:

5.0

The process of ordering online and accessing the unit was flawless. Very convenient. I was impressed.

Rating:

4.0

I have a picture of the thermometers in the hallways, and none of them are as promised and all are over the promised 85 degrees ... in the dark hallway nearest it says 90 degrees and my unit is in front of south and east facing wall of windows and it is even hotter there. I don’t think it’s right that the thermostat is not regulated as promised. Also, my wall is made up of multiple roll up doors, rather than normal walls, is this going to expose my unit to critters with all these openings I can see vertically on the wall? The sun exposure was not revealed prior to renting.

Rating:

5.0

I rented the storage unit for about 2 1/2 years. The facility was clean, well-lit and easily accessible. I had a 10' x 10' climate-controlled unit and was very satisfied with it. I decided that I didn't require the off-site storage, so closed the account for that reason. I still store my RV at the same facility.

Rating:

5.0

I liked it so much referred my neighbor and he signed up to my RV Parking Space.

Rating:

5.0

Krestin(spelling?) I was literally the nicest person I’ve come across not only in customer service but just in general the longest time. Not only is she excellent at her job, knows her stuff, efficient, quick without feeling rushed while being thorough. she’s funny, thoughtful, and overall a joy. I went in being very stressed out about my moves, she asked me the questions I should’ve been asking her which was extremely helpful. Give that girl a raise! Everyone in the store was extremely helpful and courteous. Well done

Rating:

4.0

Bill was great in helping us get what we needed

Rating:

5.0

Thank you Anthem Uhaul.

Rating:

1.0

The person at the counter was very rude & offered no help of any kind. I had to request help & even then he was reluctant. He did not say thank you at or offer any additional information. I would not recommend sending anyone to this facility.

Rating:

4.0

Smooth process

Rating:

4.0

Glad to find a Uhaul facility near my house.

Rating:

5.0

Staff was very friendly and efficient in setting a unit convenient for me. Service was excellent. We had to rent in Anthem as there was nothing available in Flagstaff. Will always use UHaul for rent or transport.

Rating:

5.0

Great staff, Bill was a big help.

Rating:

5.0

Mannie was particularly helpful and friendly.

Rating:

5.0

Great customer service.

Rating:

5.0

A very nice facility with knowledgeable people.

Rating:

3.0

Your process is way too disconnected and complicated. I once leased a $70,000 truck for three years. Way less hassle than renting a$