Customer Reviews for U-Haul Moving & Storage of Anthem Way

It's a pain getting in and out of the secondary lot. but the staff are amazing and made it as easy as possible ! Great People !

Bill was very helpful.

Rented a 26', found out the next morning it had a huge rear brake line leak. It leaked brake fluid at the house we were moving from and our new house we were moving into. I told the guy when I returned it, he didn't seem to concerned.

Looks very professional. Employee was attentive and experience was good.

They do not actually give three days to pay the bill, only two. I have left a horrible review on Google and will also on Yelp. I am also contacting my bank. I will be moving out as soon as I can. Very rude and unhelpful people who obviously need to cheat others out of $I6. Matthew was quite nasty as is, apparently, the manager who would not give me three days to pay, but only two. Have fun dealing with my bank. Even the lady at the 800 number agreed that they only gave me 2 days, as did Matthew until he backtracked when he saw the manager onkly gave me 2. If it's due on the 28th of the month, I have until the 3Ist. to pay. They only gave me until the 30th and then charged the late fee.

Staff is Friendly and Efficient

Great customer service!

Very happy will rent from again

I had an issue for the first time at this location and it didn't sit well with me. I reserved a 26' truck for 3 days. Was supposed to pick it up at 12:00 and return it on the 3rd day at 12:00. When I went to pick it up, I was told that I needed to have it back before 9:00 on the day that I was scheduled to drop in off instead of 12:00. After being told that it was rented out and that I didn't have a choice, I was a bit irritated. The only solution was to get a smaller truck (A very big inconvenience in my opinion). I gave in and said OK to a smaller truck, which I was VERY frustrated about. The person at the desk didn't seem to have any EMPATHY at all about it and brought me the smaller truck. The smaller truck had a check engine light on, and I was told to ignore it. Because I had the smaller truck, I had to make multiple trips to my storage unit etc. By ignoring the check engine light, like I was told, I noticed that the truck was have transmission issues the entire time. It was raining and I was extremely nervous about getting stuck in the middle of no where. This is a rant and I can continue to share my opinions about this experience. Ultimately, I found this entire situation unprofessional and should be seen as transparency from a local resident and business owner that has used this location for over 17 years.

Everyone was prompt and friendly

Very good customers service skills.

Matheau is an amazing employee. He has earned a lifetime customer.

This location is close to my home and convenient

Nothing, service and customer service was great! Thanks

Same comment as above

You should be clear to the customer that signs up for the mobile check in that they could bring a passport with to avoid the needing tip call someone for verification. That was a 20 minute waste of time!

Great service at check in and check out! Great equipment as well! I would highly recommend this location and U Haul in general.

Good, friendly service.

Helpful, polite and courteous

Great equipment

Mannie has a great customer service, Totally pleased

Very friendly and professional staff!

This location has always been clean and very friendly.

Mannie was particularly helpful!

Smooth and professional. Forever a customer.

The staff is the best I've encountered

Online check-in would not allow me to use my girlfriend's name and number as the identity verification. Perhaps because I listed her as an alternative contact on the form earlier in the process? I entered my number and her number and both did not allow me to move forward in the process. Very lucky that Kiersten showed up early and let me use her phone number. This was after a 55 minute check in process. Started the entire experience off on the wrong foot. I would highly recommend anyone not use your after hours check.

Great location. Great staff and equipment

Kristen? who waited on me was very professional but also personable and very knowledgeable and it was a pleasant experience renting from U-Haul

This is the rating for the location where I ultimately rented the vehicle. HOWEVER, the location where I was SUPPOSED to pick up the truck gets a ZERO. I knew ahead of time that their office would be closed when I needed to pick up the truck, so I made arrangements to pick up using your app. There were 2 vans in the lot, but the key hadn't been put in the lockbox, which I found out after contacting Customer Service.

I will be Back again

Amazing help - nothing but good things to say. Thank you

Kiersten was great and made the pick up process run smooth. Even though we both had masks on her smile came through in her personality!

nice and friendly people!

Clarify daily rate at time of rental. It seems that if rental is not returned at the time estimated, then potentially, an additional day can be charged. Doesn't make sense if rental is priced per daily rate and returned within 24 hours.

Thank you. One stop place for moving / storing household items.

Equipment was returned on thanksgiving day 4 hrs late, I was charged for 2 days. Going to dispute, ridiculous policy, this is how customers are treated? EXTREMELY UNPROFESSIONAL. Uhaul is ripping off its longtime loyal customers! FIX THIS NOW!!

👍

The young lady at the counter was amazing. Great personality and customer service. Way to go girl

The whole process was very organized and well thought out.

My reservation was not recognized in your system. On Oct 15, 2020 I made Reservation #: 858045-00110689, Storage Space, Reserved: 15' x 40' x 99' RV/Boat/Vehicle/Parking. This was not available. I needed this for 3 vehicles. Now I have a non-covered 12’x33’ which is not enough space. On multiple occasions I confirmed my reservation. Each time my reservation could not be found unless I provided this number. Each time nothing was available. Yesterday, the only spot available was this smaller non-covered space.

My husband and several others were not able to complete after hours drop off. This was very inconvenient. You should fix this. Thanks!

The staff at Anthem UHaul made our arrival in AZ very pleasant and easy. Highly recommend the storage facility!!

We all can use improvement and this is why the rating. It is excellent at the Anthem location...keep up the great work.

No improvement needs!! Great PR manager was very professional and good beside manners

Personnel are professional.

Manager is off the charts helpful!

Nice truck. Original storage unit was too small but desk agent (Keirstin) was awesome and recommend the exact size unit that I needed. I appreciate her help.

Perfect combo with truck rental.

Staff is very courteous and helpful with questions. The gated 24 hour access was very convenient. Highly reccomend this location.

Nothing, was handled perfectly. Thank you

I made a comment to the person at the location that the trailer had 2 new tires on the right side and left side had very old bias ply tires on the left . And as I thought I had a blow out in New Mexico in the mountains right as it started to get dark and was snowing.

I really enjoyed working with the staff. Can't remember names but it was two males and one female; all fairly young. All three were polite, enthusiastic, happy and professional.

The employees that checked me in and out were very Good. I didn't get the vibe from them that they were just doing a job. I felt they enjoyed their job and were Willing to help. It was a surprise to me because I've had just the opposite vibes! Good job!

Everything went great

Everything went well could use a little more help although everyone was friendly

They made the process very simple with no complications. I have had never had such an easy experience at any other Uhaul location before.

3rd time I've been unable to upload photos through your app. Would be nice if you could add comments without the need for a photo

Bill and his crew were easy to work with and always helpful when we had questions.

Awesome service as always, super friendly staff.

I had one of the worst unsafe 26ft trucks every from UHAUL. The front End bounced so bad I could not use my driver side mirror. I did let one of the staff members know, and I also REACHEF OUT THE TO THE MANAGER BY EMAIL... NO REDPONSE FROM HIM. Maybe I should try ENTERPRISE TRUCK RENTAL. NEXT TIME!!!!

Very nice facility and the staff was very friendly

I was told I would have the truck for 24 hours. When I went to pick it upI was told I would have to have it back 5 hours earlier. Made for a stressful day.

Friendly and knowledgeable employees. Was in and out in less than 10 minutes.

I was very disappointed with some of the staff at this facility especially the woman who does your billing. Her tone was snotty and demeaning and she made it seem like I was inconveniencing her with my questions. I have always had great customer service with u haul until my experience at your anthem location. However, I needed to rent a truck recently and I was hesitant to use this facility but it was the only one with the truck I needed. Matthew was at the office that day and he was exceptional. He was so polite and helpful and personable. I was happy with my experience for that day. But overall I would not recommend this facility nor would I use it in the future.

The key pad at the entrance to the storage facility needs to be fixed or replaced - it is way too difficult to get your card read. It is obviously broken because it never used to be the way it is now.

Bill was great at getting me setup for an RV storage unit

Perfect for my temporary storage need. Will use in the future, if needed.

I only rated average because I have spent 5+ minutes failing to check into my unit and checking out every time. I would have to swipe my card over and over again. In our AZ heat it's extremely frustrating and I'm so glad it's over and I no longer have a storage unit.

Unit has taken Rats

Great services. Will reccomend it.

I made a reservation for a 10x15 room and guarenteed it with a credit card for 8-3 when I arrived on 8-5 it took them over an hour to find it. And when they did they said since I wasn't there on the 3rd they didn't have the room anymore. So they gave me rooms to make the same size as a 10x15 but my belongings don't fit. I ask them why didn't they keep my reservation and start charging my credit card, which is what they said they would do and all they could say was "I don't know". 't know.

Staff has always been super helpful. Keep up the good work!

Bill was very helpful and friendly. Excellent service!

Your facility people were most gracious and helpful. Superbly polite. One gentleman, Matthew (?), was checking me in at the end of my visit when I turned in my trailer. He was awesome. When he didn’t know the answer to something, he simply brought me inside and asked his coworkers questions. He didn’t try to make things up, or argue with me, or anything. He wasn’t too big to ask for help. Love that in employees. Ask questions when you are not sure something is right!! Thank you for a great staff. I have had it too many times with people who make things up and only end up being wrong. This was great.

Great place. Very secure and clean. Plenty of carts and parking.

Staff was very helpful and facility was well maintained

Awesome company! Will use you again in the future!

Great location. Just wish I'd received a refund when I checked out 15 days before the month ended. NOT GOOD CUSTOMER SERVICE ABOUT THAT!

Staff was awesome! What wasn’t is that my entry clicker still doesn’t work. It took two hours for me to get in and drop of camper. Then we were stuck in the complex. Again the staff was awesome but you need to fix your tech.

I was a little upset when I reserved a trailer and they called the day before when we were leaving to go to Anthem and said it wasn’t available after all. We rented from up here in Lakeside was a lot cheaper!

I know you do not care, however, I just had to say we have rented from your facility since we have been in North Phoenix for soon to be 13 YEARS! We have spent over $20,000 during that time and NEVER ONCE did we get a call from ANYONE at U-Haul saying thank you, your a piece of s--- or anything. Just a BILL that in the last several years has steadily gone up almost 10% a year when inflation has been around 2%. When I did call twice to bring this up I was told that is not our decision and basically if you do not like it, politely pound sand! We have also rented U-Hauls and got no special consideration for having a storage facility, etc. Good luck with your future business as we will not ever be renting with you again because YOU ALL DO NOT CARE! Feel free to call, but I am sure you won't. Thank you for letting me get this off my chest! Mark Storrer (720) 635 - 1655

Rental truck was older with high mileage I would of liked a more modern truck with power windows and mirrors. I was charged to load my car on to transport trailer which to me should be part of the rental not extra. The online reservation system has bugs and when I thought I had booked a reservation I found out later it did not take place so had to do it all manually,

Prompt, helpful, friendly staff. The 10x10 unit was clean and ready for our daughter to transfer all of her one bedroom apartment belongings.

Nice and friendly.

We have use this location for several times and the crew are always help, friendly and professional.

Staff at anthem u hail were excellent in helping with my issue Especially Josh who is working the front and very helpful and I appreciate it

Easy in easy out. Very nice experience. Thank you.

They worked with me when I was behind in my payments..

Very helpful staff! And NICE,

Although the customer service was excellent, the website is not. I reserved a unit in which the website clearly states that it will fit a two-bedroom 1200 square foot home. When I got there to check in yesterday the customer service agent asked me to please look at the size of the unit to make sure that it was going to be big enough for what I needed. When I did I was shockingly surprised. There is no way that 1200 ft² of home would fit into that unit it was the size of a walk-in closet but 10 ft tall. She also informed me that I am not the only one that has said that. Apparently it happens all the time. So I was technically forced to go up to the next size which is an extra $50 a month. At that point in time I had no other choice but to go with that. If I had had more time I would have taken my business elsewhere.

When you can contact a company two states away and trust them to completely supervise a temperature controlled unit for you by holding the key, maintaining who accesses the contents and controls moving out without you ever being there, that is the company I will choose every time.

Met and exceeded expectations.

.

Great service. Staff was friendly and helpful.

n/a

excellent service

Uhaul makes you go online and dispute damage made by someone else before you take the truck. No more uhaul for me I will go with a company that inspects vehicles themselves vs putting it on the custom

A year-long experience that was professional and pleasant.

Everyone in the office are extremely helpful and easy to work with!

Very helpful and knowledgeable staff. Thank you for everything!

Everything went very smoothly. I couldn't ask for better service from the personnel, especially the General Manager, Bill Kiff. I understand why people use U=Haul even though there are other options.

Thank you

Very accommodating staff. Would highly recommend/

Excellent service. Employees very helpful.

A little confusion on account of the new area not being ready to rent,, also lost my deposit/reservation in the system.

Friendly and helpful even though they were having computer issues at the time of my visit to set up storage

Friendly staff

To expensive

Both employees were very helpful and courteous. Will continue do to business here!

Very helpful staff. Facility is nice and clean

Everything from start to end was amazing. Beautiful clean facility and never felt unsafe. Very friendly and helpful staff. Thanks for everything.

Helpful, found what we needed even when computer said storage unit wasn't

Kiersten was GREAT!!!! Big help!! Thank you!!

Very clean

Excellent service throughout the move. Totally there for us. Very helpful.

Thanks nice experience

Jacob?? Jason?? was a superb customer service guy. Polite, professional and helpful.

Clean, convenient location. Would definitely use again!

Manager Dan and staff guaranteed a good experience.

I don't think I could expect better over all treatment and facility . Clean , halls well lighted , maybe they might explore lighting the individual spaces but I see the other side ( turn them off )

Custmer service was good, wait time was a little long the second time I came in.. Perhaps more agents on duty would help during busy times

Everybody was helpful and had a good attitude thank you very much

Great service!

Will definitely come back for all of my storage and rental needs. I’ve always been treated well here.

Excellent all the way around!

Very helpful, friendly and professional people working at this location. Storage facilities clean and in good repair. I have rented from here also and will rent from them again.

The lady was extremely helpful with our storage unit concerns.

A One treatment from staff and manager. Would recommend this facility for RV storage.

All was fantastic

Everyone was very courteous & helpful to my daughters & I! Thank you!

Facility is nice and clean. Manager seems to care. Security system is old and glitchy. Usually not a problem until it is. We decided to close our storage there because we were not able to access.

The crew swarmed the truck to check it in and had me on my way in no time.

Really convenient access, hours open, staff available even on Sunday and weekend holiday!

Great people and very helpful. Facility was secure, clean and easy to enter and exit. I will use them again in a year when I get back to Anthem.

The staff were friendly and accommodating. Access was easy.

Cost for self-storage too high.

Provided excellent service.

Had unit for a year. Unit always accessible. Staff helpful & friendly. Place clean. The only bummer was I couldn't pay online before the bill was actually due. Had to wait for actual due date to pay.

I am so grateful for the generosity U-Haul extended me upon my arrival. The 30 day free mini storage REALLY helped me out of a jamb. Thanks again. You guys will be highly recommended to everyone.

Great facility! Sparkling clean, friendly employees and convenient location.

Very please with the assistance, instructions, building and ease of access.

Anthem U-haul and storage is top notch. Has been there for me and my family over the years many times. Thank you for being local.

I stored an RV here and would definitely use them again. The Anthem U-Haul is the cleanest storage facility of all the ones in the area.

Great place to store your belongings

Nice, clean storage with easy access. Have recommended to several friends.

Thanks for all the help and first month storage was free! Awesome.

Superior customer service and reasonable rates.

great experience

Had storage for over 4 yrs.. no issues or concerns

The ease of access and convenience of this unit made my transition between moves a bit easier and it was much appreciated.

GM was very helpful in getting me my storage. The facility is clean and well maintained.

Friendly and knowledgeable staff. Clean equipment and storage unit. Overall a great experience

great

Very patient

Great customer service.

Great service, friendly staff

Brian was very helpful. He does a great job for you

Current manager is not a people person.....needs some PR training. The rest of the staff was great.

Staff has always been nice, presentable and customer oriented. Nice job on hiring at this location.

So far so good

Thank you for wall your help.

Overall a very professional staff, going above expectations. Thank you!

It's how you finish not the in between. We left an expensive tool behind after cleaning out our unit. We received a call letting us know it was found and we could pick it up anytime.

Over all GREAT! Thank you! The only problem that I can see, is that over time the parking lot became increasingly difficult to maneuver due to an influx of uhaul trucks and trailers.

Great customer service. Friendly and professional!

Very efficient, cordial and helpful. What else could I ask for?

Very nice place to do business.

Great manager, staff and facilities.

It was great, I'd use it again

I choose another place but thank you

No Comment

staff have been excellent. The current manager is not. Selective enforcement Power trip. He says one thing and does another. Not business friendly. Avoid this location use new storage on Gavalin pkwy

Clean, friendly, good location.

Always fast!

The 2 guys in the morning when I went there were fantastic I never experienced a great bunch of people thanks I wished I I remember there names

Really nice

Very considerate customer service. Answered all my questions accordingly.

This facility is top-notch. Very clean and well maintained. The person closing out our account could have been more knowledgeable. She was so slow and we had movers waiting for us.

Everyone was very helpful

The card reader was not good. Multiple swipes and wouldn't work

Rear service from Daniel the manager and Talon were great.

Used the storage facility for more than a year. All furniture and items stored were very secure and in excellent condition. Friendly and helpful staff.

higher than I wanted to spend for the size I needed

Nice place would use it again.

Easy access

Great facility and staff were helpful.

Staff was very helpful.

The facility should be open at night because it is so dang hot here I have 3 weeks left on my contract I should get a credit towards renting a moving truck or trailer But nobody will read this

Great service very pleased with the experience

Great customer service from all who served me and especially the manage Daniel.

Stayed 3-1/2 years with no problems, but rent had gone up 3 times making it too expensive to go long term

Air conditioned space was important

The guy that works in the warehouse cleaning doors and such is an outstanding ambassador Nice friendly and willing to help.