Your Anthem location is the very best! I rent from that location for business and personal several times a year. It is always my first choice.
KENNETH SCustomer Reviews for U-Haul Moving & Storage of Anthem Way
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You guys ROCK!
Frederick H | Online Move InConsistent excellent service with this store! All the staff here are friendly, helpful, & professional Thank You
DONALD CTo say that the facility was clean n well maintained is sort of yes n no. It's hard to keep it clean, I know.
RICHARD M | Overall ExperienceIt was all good
jason oEveryone is always kind, helpful, and professional!
EMILY LThe people at U-Haul Anthem are AWESOME!!! I will definitely recommend them to everyone I know.
ROCK BIt stated with being given the keys to the wrong vehicle, the mileage and gas level didn’t match, it took a few minutes to redo the paperwork and I was on my way. Paid for a one day rental and told them I would bring it back about 1 pm, I was running late so I called to let them know it would be 2 pm, which was. The air conditioner blew hot air when I drove faster then 25 miles an hour, when I brought it up, they said oh. I was charged for a two day rental when I only had the truck for five hours, although Minnie fixed it way too much hassle, there are other rental options.
Cynthia LMan is and all employees very knowledgeable and helpful, great crew.
PETER HCan't think of anything. Service was superb! Equipment did what it was supposed to. Thank you.
ROBERT CBill, Manny and Larry are the best and have been most helpful with my entire experience at this U-haul store. I will definitely recommend them to everyone I know in Anthem, Arizona.
Rock B | Overall ExperienceThe customer service guys were very helpful when the app wasn't working for checking out the vehicle. They loaded the blankets I needed and started the van running so the AC would be cool for me. Very helpful!
LINDA CMannie took care of me. He was quick, and got me out is just a few minutes.
TERRY JVery friendly and helpful staff
Heidi N | Overall ExperienceExcellent communication, support on both ends of the move, and great follow through.
Mike FIncredibly friendly and helpful staff. Facility was very well kept and clean. I felt very secure storing my belongings here.
MARSHALL H | Overall ExperienceEveryone we interacted with from start to finish was professional and personable, I was so impressed!! :)
Sheila JThank you.
Paula C | Overall ExperienceAlways have had an excellent experience with U-haul in Anthem, AZ Relocating RV Motorhome to temporarly to Florida due to a family emergency caused by Hurricane Helene
Dennis C | Overall ExperienceWhole process of picking up and dropping off the truck was very easy. Great location and staff
THOMAS BMannie at Anthem location was very helpful and knowledgable. Took time to explain rental agreement . Great customer service skills!
INNA SGreat service
SCOTT LCounter person and other guy who helped set up my truck and trailer were both very friendly and helpful will definitely be back here if the need comes!
FERNANDO LPurchased the added insurance and was told this would cover roadside assistance. Locked the key in the truck and called for help. The rep told me it would cost $200 to have someone come and that I had to verbally agree before she would help me. I was stuck at the rest stop for 2 hours before help came. They weren’t even locksmiths and it took them another half hour to get the keys out of the truck. Then, when I turned in the truck in PA, the rep there told me it would have been $5 per day to cover lock out protection. He said many locations don’t bother to tell customers about this protection. Of course I would have purchased it had I known. I’m very disappointed in the experience because of this.
SCOTT MHad a 730 pickup time. Guy gave me paper and said it be right up. Waited around for 40 minutes. Watched everyone that came after me and leave. After the 3 employees walked past me for 30 minutes at least 3 times each. I asked worker how long more even explained I had a 730 pick up time this is at 825 and his response was I'm sorry it's right there and points at truck. It's hot outside let alone I watched 3 guys walk and help each person after me and even help them hook up trailers to trucks for people who came in after me. Bad experience. Also for the guy to know I said I had at 730 pick up time and it's 830 pointing at the truck that's been ready before I got there. I have a time limit on truck and I got burned a hour for because no one helped me let alone I'm standing outside and they are walking past me even making eye contact but no one could even ask if I needed something. You guys have cameras you can check them and watch to see how long I been outside waiting and seeing your employees not help me even though i was told once paying someone would help me when I walked out.
JESSIE DThe team here took care of me when the first truck I rented had a check engine light. That truck was from another location. The GM/owner Bill had another truck he swapped out for me. Also, he credited me for the gas I filled up. His team was gracious and helpful. This was a huge hiccup in my plans and schedule. Yet they made everything right and got me back to where I needed to be. I absolutely recommend this location to everyone.
CHRISTOPHER GQuick and easy drop off.
KRISTEN MNothing! You guys were really helpful and great.
SANDRA FBill & his staff are amazing. Very efficient and professional.
JENNIFER AWill rent again soon
Steven S | Overall ExperienceEveryone was very helpful, nice crew you have working at this facility.
Debra B | Overall ExperienceWould highly recommend the Anthem AZ U-Haul Facility. Bill Kiff and his staff are super friendly and helpful. They went out of their way to accommodate us when we were in a bind while moving out of California. The U-Haul folks on that end (California) were not willing to help with our logistics problem. Thank you Anthem U-Haul for Exemplary Customer Service!! We would give 10 stars if that choice was available! Additionally, storage units at Anthem AZ are super clean!!! Bill & Chari Kirchhoff
William K | Overall ExperienceDon’t require 2 additional peoples information to rent a trailer. The renters information should be sufficient.
MICHAEL BPower outlets didn't work
JEFFREY GThe owner was very nice, understanding and friendly. He said to personally reach out to him next time we needed to rent a truck. We definitely will!
MRI SThough I had an issue with my driver license, I had a very good experience. The van was easy to drive.
JENNIFER JGreat guys
ADAM PTruck was clean and ready. All workers at the site were kind, knowledgeable and helpful. Great experience.
JEFFREY WVery friendly and knowledgeble
Gary GThe people were very helpful.
tim s | Overall ExperienceI made my reservation online and was supposed to be charged $103 including insurance and tax. When I went to pick it up, they at first tried to charge me $144, and after I showed them my online reservation they lowered it to $120. Still more than I should have paid. After I returned the truck I was charged an additional $50. I filled it with gas and returned it on time and was not informed why I was charged an additional $50. After discussing this with multiple friends who have used U-Haul many times in the past, I don’t believe this situation was handled well by you at all and I don’t appreciate being overcharged.
RACHAEL DSuper helpful and friendly.
TIMOTHY MThe crew in anthem, led by their manager Bill, are awesome. Always willing to go aBove and beyond to make sure my needs are met. Facilities are always clean, and they make a real effort to ensure that my stuff is safe. My only issue, if you can call that, would be that I had reserved a large 21‘ x 37‘ (something like that) unit. Through a glitch, the unit was rented to someone else I thought initially that I could get a 10 x 10, and 10 x 15, which are approximately equivalent in size, for the same price. However, I was told that only exact matches in square footage would qualify. as a result, I’m paying almost double the original coded price. Other than that, everything has been awesome.
Stuart K | First ImpressionsAll went smooth on the drop off.
GUNTHER MThis location is the BEST! Everyone is always friendly and helpful. The equipment is always in good shape. 5 stars!
EMILY LThe place I eventually attained a truck was excellent, but my original agreement was a disaster.
Robin CThe place looked great. Very well maintained. Staff was very friendly and helpful. Things ran very smoothly and efficiently.
BRIAN SEverything went smooth on return.
MARTIN EVery helpful and friendly staff.
Paul DVery friendly.
KRISTOFER PVery accommodating and up to date on my changes. Had asked for extra days before dropping the unit off and a change in location, every person was knowledgeable and helpful.
DARRELL SBill and all the staff were professional, friendly, and very helpful. I highly recommend them! -Danny
dena cThis location is great. Extremely friendly staff and they were flexible when our plans changed.
David BHighly recommend!
darcy l | First ImpressionsBill at Anthem is the best. it’s been great doing business there for the last 10 years
David K | Overall ExperienceThe storage facility is immaculate and the staff was very friendly and knowledgeable.
CLIFFORD S | Overall ExperienceI appreciated the attention to detail of the clerk who checked out the vehicle I rented.
Patricia FHighly accommodating and fast return process.
STACY CI had all the materials and equipment I needed for the move from Uhaul.
Randal AHad an issue w/ tire pressure. Attendant took care of my problem swiftly and cheery. Their attention to detail is amazing. Will come back.
Paul PThe trailer door would not open. Once forced open, it would not close... Luckily, I was there and it wasn't just my wife and daughter trying to get this working, they simply would not be strong enough to force this door. This trailer was not well maintained and should never have been rented.
Leonard WThe truck was extremely dirty and had no windshield washer fluid in it
christopher kFrom Larry, customer service agent, who checked me in to Gavin, customer service agent, who cleared my return, this UHAUL professional service and equipment was AWESOME! I would highly recommend this location! Thanks for a great experience! - L. PANG
LAMAR BMove out was great but rented a new storage gave me the deal of pay 1 year and 13 month free but did not give me the 1 month free
Gerald A | Overall ExperienceThis was not my original pick up location and I was sent far from where I intended to pick up the trailer. The location where I ended up picking up the trailer was excellent. However, the overall experience was terrible because of the change of location.
JOHN PLove the automated check-in through the app, super easy
Brad SThis is a top notch location. U-Haul helps me help people. These folks made this event seamless from pickup to drop off. If events bring me back this way, I’ll know I can count on them. Thank you!
Christopher HMy only issue was being too tall for the box truck. It was the same as the bigger box truck. Until I realized it was not the same height. I think you should have a low ceiling sign for people over 6'. It was a real big knock on the head for me.
charles rThe staff was friendly and helpful. The location was clean. The only improvement I have is to fix the driver side mirror from moving. I had to keep rolling down my window on the highway to adjust the mirror to see traffic. Overall, this is an excellent location and I would use them again.
Steve WQuick and pleasant experience checking in.
steven pWe couldn't have been more pleased with the whole process at the Anthem facility!
Blair-Dale M | First Impressions"You know how to take a reservation, but you don't know how to hold a reservation "
chuck d | First ImpressionsAlways very friendly. Professional and polite.
Roy C | Overall ExperienceWas charged a late fee after the representative made me believe my credit card would be charged for rental of the storage unit. $36 due to inaccurate information. Not good! All else was terrific.
Christopher S | Overall ExperiencePerfect!
Blaine P | Overall ExperienceBill was very helpful and went the extra mile to accommodate my needs. This level of customer service is rare today and is greatly appreciated.
Michael S | First ImpressionsStaff was friendly and helpful. LOCATION of facility was very Convenient and safe. Prices were reasonable.
James J | Overall ExperienceThey allow people to park way past stall limit's making it difficult to get in and out of space on a daily basis. Things parked in non designated spots Was a customer for over ten years and now of multiple people living at facilities
ANJANETTE B | Overall ExperienceDear U-Haul Customer Service Team, I am writing to express my utmost satisfaction with the service I received at your Anthem location. My experience with U-Haul was nothing short of excellent, and I felt compelled to share my positive feedback. First and foremost, I was incredibly impressed with the cleanliness and safety measures observed at your facility. The environment was immaculate, and I felt at ease knowing that hygiene and sanitation were top priorities. Your staff should be commended for maintaining such high standards, especially during these challenging times. Speaking of your staff, I must highlight their exceptional friendliness and professionalism. From the moment I arrived, I was greeted with warmth and enthusiasm. Every interaction I had with your team was pleasant and helpful, which significantly enhanced my overall experience. Furthermore, I was pleasantly surprised by the state of the bathrooms at your location. They were impeccably clean, a detail that often goes unnoticed but greatly contributes to a positive customer experience. The attention to detail in maintaining hygienic facilities did not go unnoticed and is a testament to your commitment to customer satisfaction. Most importantly, throughout my time on the premises, I felt safe and secure. Your dedication to providing a safe environment for your customers is commendable and greatly appreciated. In conclusion, I want to extend my sincere gratitude to the entire U-Haul team for providing such outstanding service. My experience exceeded my expectations in every aspect, and I will not hesitate to recommend U-Haul to friends and family in need of your services. Thank you for setting the bar high and for consistently delivering excellence. Warm regards Sheri Eggers
sheri e | Overall ExperienceThanks for the rental, will use again when needed!
James R | Overall ExperienceWould love to work there.
jeffrey w | First ImpressionsMannie was very helpful and accommodating!!!
chris p | First ImpressionsAfter more than six years with your storage facility, I have nothing but praise, and a great assessment of my experience. Bill Kiff, the property manager, was extraordinary, and went well beyond the call of duty in assisting me at the time that I closed my account. Unfortunately, I no longer live in Anthem, but if I do move back, this U-Haul facility will provide my storage. Thank you again, Bill!
GEORGE H | Overall ExperienceSecure, my vehicle has only been vandalized twice, and the staff were very helpful, concerned and supportive and helpful.
BRUCE M | First ImpressionsEverything went great thanks
norman c | Overall ExperienceGavin was very helpful and our whole experience was amazing. Thanks
Amanda B | Overall Experience👍
Maryellen M | Overall ExperienceYou have a rodent problem, droppings throughout unit...
KERRI C | Overall ExperienceEveryone is friendly and informative on every question.
Jim L | First ImpressionsThe two guys who were there were amazing. Thank you for such great service! A women couldn’t believe that the restroom was cleaned by them. She put them down and let them know that a woman had to have cleaned the restroom. They deserve kudos for not responding negatively toward her.
carri j | First ImpressionsExcellent facility and very helpful excellent staff!
RONALD H | Overall ExperienceFrom staff to facility, this storage place is top notch. The staff was very helpful and friendly. Storage area was very clean and well maintained. Highly recommended.
Jean M | First ImpressionsCould use better lighting to the units themselves. Better access for after hours, with functioning access.
lorenzo I | Overall ExperienceWe've been customers for years. Happy with facility and staff is always helpful.
William G | First ImpressionsBill was extremely helpful, thanks Bill!
Joanna S | Overall ExperienceGreat all-in-one facility for vehicle rental and storage!
Noel W | Overall ExperienceGreat..
James J | Online Move InQuick and easy
Christina Z | Online Move InClose and convenient. Hope to find another storage facility just like this one after our move.
MARSHALL B | Overall ExperienceThe staff that was there during check-in on 8/8/2023 around 4:00 p.m. were excellent. The gentleman were very helpful and took us over to see the RV spot we rented. I mixed up. The same night as my check-in around 9pm I mixed up which gate I had to enter. I called the U-Haul customer service number and they connected me with the local manager who gave me instructions on which gate to enter. It was fantastic they were able to assist me! A huge thank you to the U-Haul Anthem, Arizona Team!
maggie l | First ImpressionsGreat staff.
Richard T | Overall ExperienceAlways get the roadside assistance
cody w | Overall ExperienceAlways buy the roadside coverage. Blew a trailer tire on the first leg of a 2000 mile move and had a new tire and repaired (hacked off) fender roadside and was back on track within an hour. Shout out Browns Automotive out of Taylor, Illinois. And the $70 roadside coverage. More than worth it.
cody w | First Impressions