Customer Reviews for U-Haul Moving & Storage of Anthem Way

3,775 reviews

42301 N 41st Dr   Anthem, AZ 85086

(623) 465-4862

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 465-4862

42301 N 41st Dr
Anthem, AZ 85086

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
4.0

Customer did not leave a comment.

Shanta L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Customer did not leave a comment.

Kirk W. 
Rating:
4.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

Well maintained trailer, good customer service and instructions on the use of the item. The reps answered every question I had completely and patiently. Thanks!

James K. 
Rating:
5.0

Gavin and his crew are great

Boaz S. 
Rating:
4.0

Customer did not leave a comment.

girlene T. 
Rating:
1.0

I need to be called from a manager with corporate. The Uhaul broke down and I sat in 105 degree heat for 5 hours until it was fixed. I was not given water or anything.

Devin B. 
Rating:
5.0

My original pickup location was Cornerstone Automotive in Black Canyon City for May 7th at noon. I go to pickup Uhaul truck and nothing was there and no advance notification of honoring my reservation. I was literally livid because I had family fly in to assist me with moving and they were on deadlines! That was terrible service!🙁Thank God, for Anthem Uhaul accommodations!

Janyce T. 
Rating:
5.0

No issues.

ALEX SHERRY B. 
Rating:
5.0

Efficient. Clean. Good customer service.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Nick A. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

The Anthem location was great! i was impressed by the competent and friendly staff. The vehicles were clean and well maintained. Overall it was a very nice experience. Will recommend.

Bacle F. 
Rating:
5.0

Bill the Owner, Neo and Larry were all great and very helpful.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

friendly and professional

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Dennis I. 
Rating:
3.0

Outside help want s to charge twice.

Lance G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Sammy T. 
Rating:
5.0

Very helpful and courteous staff

Joe R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
5.0

Great customer service

donna H. 
Rating:
5.0

Uhaul Anthem has been serving my relocation needs very well. They're very professional and understood my storage request, As I was hospitalized for 154 days. Uhaul, Bill I particularly made sure my friend could access storage things very quickly..

Elsa O. 
Rating:
5.0

These guys always got my back. I frequently rent their trailers and they always cut me some slack for unforeseen problems. Great location and great service I highly recommend them

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Dena I. 
Rating:
3.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Same thing your doing 🙌👍

Donald C. 
Rating:
5.0

The young man with long brown hair was excellent and helped me out well! He's an all star employee!

Bethany J. 
Rating:
5.0

I have none. Gavin and Elijah were awesome. Had a great experience here.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Shauntille C. 
Rating:
3.0

A little MORE HELP returning the vehicle when you are ON TIME but don't know where to go or where to park and the employees Haul Ass while you try to figure it out on your own . With the exception of one. The woman hauled ads quick like there was a Fire 🔥 somewhere!!!!

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

jeffrey D. 
Rating:
5.0

The process from getting the rental all the way to bringing the truck back was smooth and easy. Especially for someone who's never used a U-Haul before. The guy who helped me at the end was nice and I'd definitely go here if I needed this service again.

Laura C. 
Rating:
5.0

I guess the best way to keep ratings up is to not ask about the prior attempt to rent where uhaul couldnt find the reservation. Went to pick up the trailer and the office help drove my me, didnt ask if he could help, 15min after they're supposed to be reopened from lunch, the guys sitting in the office eating and wouldn't bother getting up to ask if he could help again when my girlfriend went to check a second time. That was at a prescott valley store. Had to cancel plans for that day. What a waist of time! However, the anthem store was helpful!

STANLEY K. 
Rating:
5.0

It was the best Service that I have seen

Jim H. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
3.0

The checkout guy was clueless. Received the truck with a 1/4 tank. I drove 10 miles. The guy tried to change me for a full tank knowing I only drove 10 miles. Is there any common sense left in this world?

Michael B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Neo was awesome!!

raymond S. 
Rating:
4.0

Overall ok. We returned an extra box that we purchased and the team seemed a little out out to return a box.

Allen G. 
Rating:
5.0

Always excellent, personal service and well maintained equipment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

joseph C. 
Rating:
5.0

Bill Kliff did an amazing job getting me set up for my rental truck, asking the right questions to insure everything was covered. Excellent customer service. Truck was clean, and air conditioner, especially here in AZ, worked great.

ARTHUR H. 
Rating:
5.0

Customer did not leave a comment.

bill K. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
3.0

Customer did not leave a comment.

Alexander R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Customer did not leave a comment.

Katherine L. 
Rating:
5.0

All if associates were accommodating, courteous, and polite.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

Best place I've ever been too very helpful and knowledgeable

paul P. 
Rating:
5.0

Customer did not leave a comment.

Igor S. 
Rating:
5.0

Super easy to RSVP online. Easy check-in and return. Will definitely use Anthem U-Haul in the future

Philip M. 
Rating:
2.0

When I was finished with the truck, I referred to the fuel estimate sheet. According to my gas usage, I needed to put 11 gallons of gas back in the vehicle. I put 11 gallons in the vehicle ($55 with current gas prices). During the drop off process, the guy who did my drop off told me I didn't put enough gas in the truck, and it was going to cost me an additional $35 (7 gallons). Those trucks get about 18MPG. So I was 126 miles short on gas? No. That's BS and a BS way to get money. I was quoted $44 for the rental for an estimated 20 miles. I did exceed the 20 miles by a lot. I drove a total of 125 Miles. 2 days ($19.95 a day), 125 miles ($0.89 a mile), and the BS $35 gas charge comes to around $185. Not $205. $20 over. I personally feel I was ripped of $55. I usually have great service with UHaul, but this one (I'm not sure if it was location or what), was awful. So not worth the money.

John L. 
Rating:
5.0

Customer did not leave a comment.

Herman Z. 
Rating:
5.0

Nice truck. Friendly people.

DAVID B. 
Rating:
5.0

Just recommend Uhaul to a friend. She is going to use Uhaul services

Tom D. 
Rating:
5.0

Very well run operation! Employees were all very happy and cheerful!

Bill D. 
Rating:
5.0

Really appreciate the help I received. The gentleman was so nice and helpful. Definitely made this process fun and stress free. Thank you!

STEPHANIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Good value and service

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Great customer service!

ryan S. 
Rating:
5.0

Great representatives, great equipment, clean facility. The best U haul location I've been to.

gus R. 
Rating:
5.0

Customer did not leave a comment.

Westbrook R. 
Rating:
5.0

Customer did not leave a comment.

Maggi L. 
Rating:
1.0

I made a reservation for a storage unit, was told very plainly I would get one month free. Upon arrival at Anthem Arizona was there are no units available and the reservation was not a reservation at all but a request only. I got a unit only because someone vacated unexpectedly and the manager told me the free months storage promotion ended months ago and never pertained to the size of unit I thought I reserved. Nothing your reservation agent told me was true. Last thing you want after driving two days with all your stuff is to have to make all new arrangements at the last minute to find a place for your stuff. I wasted money on the help I had hired to help me unload when the unit was not immediately available and you cheated me out of one months rent @ $208. I will use another rental service next month in the second leg of my trip if you do not make this right.

Matthew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Great and fast service! Love using this place for when I need a trailer or a uhual. Thank you!

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Overall Experience 
Rating:
3.0

I am a bit disappointed in the fact that this location would not honor an advertised promotion - first month free on a storage unit with the purchase of a trailer/truck rental. I have taken advantage of this promotion twice in the past & have been a long time unit holder & was very disappointed in their lack of care for my loyalty.

KIMBERLY F. 
Rating:
5.0

Staff was very friendly and helpful

Gib A. 
Rating:
5.0

Customer did not leave a comment.

Manfred C. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
3.0

Put wrong drop address was a pain to straighten it out

LARRY G. 
Rating:
5.0

We really liked the air control in the storage unit it kept our things at a nice temperature, and my candles didn’t melt. lol:)

Stacey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

mj S. 
Rating:
5.0

Outstanding service!!!

Rob K. 
Rating:
5.0

Great customer service!!

Paul A. 
Rating:
5.0

My vehicle had shifted during transit and both Neo & Mitchell worked to get my vehicle unhooked. They were both very helpful.

david W. 
Rating:
5.0

Everyone was very friendly and helpful. This location is not the closest to my house but will go out of my way to use them again.

Jeff S. 
Rating:
5.0

The guys were great. We needed them to change a fully loaded 6x12 over to a different vehicle. They didn't hesitate and suggested a different kind of hitch, which made a big difference. Thanks, guys!

KEN W. 
Rating:
5.0

Customer did not leave a comment.

KEN W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Great service!

Allen M. 
Rating:
5.0

Nothing, this place is first class.

Larry P. 
Rating:
5.0

Wonderful in all aspects.

linda p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Gavin did a great job. Very fast and friendly. Do whatever you have to to keep him. Great job!!

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Faust E.  |  First Impressions 
Rating:
5.0

The facility has easy access for move in, staff is very friendly and helpful. Felt welcome, facility is so clean, it was a pleasurable experience.

Anthem G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  Overall Experience 
Rating:
5.0

Very accommodating & friendly!!! Always there to help…..

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn O.  |  Overall Experience 
Rating:
5.0

Great staff

duane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martie T.  |  Overall Experience 
Rating:
5.0

Thanks for providing such an Dr Elle t customer experience!!

Elsa O.  |  First Impressions 
Rating:
5.0

It was a little pricey, but extremely clean.

Dale W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydney S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert E.  |  First Impressions 
Rating:
5.0

Staff kept me informed when I needed to check on my vehicle after storms. Always very helpful.

Bruce B.  |  Overall Experience 
Rating:
5.0

Great service and storage was exceptionally clean and convenient and fairly priced ! Appreciated the military discount . Thank you T Murray

theodore m.  |  Overall Experience 
Rating:
5.0

All staff seems helpful however one person seems to standout and that is Keirstin. She seems to go above and beyond. Even though we had a small issue she helped to promptly correct it. Anytime I’ve been in even just to look she always has a positive attitude and willing to answer questions. Thank you

mary s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ann K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hazel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD C.  |  First Impressions 
Rating:
5.0

Bill, Keirstin, Gavin, Neo, Brandon, Cynthia, Larry and Mannie are all very helpful and friendly!

Kathleen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  Overall Experience 
Rating:
5.0

Very accomodating and helpful! Really appreciate it, thank you!

karen h.  |  Overall Experience 
Rating:
5.0

Gavin was very helpful, professional and friendly; he made the process so easy as well. Thank you!

Tamra J.  |  First Impressions 
Rating:
5.0

Good people to work with

Frank V.  |  First Impressions 
Rating:
5.0

I don’t have anything to add. Great people and service!

Kyndall M.  |  First Impressions 
Rating:
5.0

well organized always friendly

hazel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan B.  |  Overall Experience 
Rating:
5.0

Great staff and facility. Would definitely use again...

William R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie m.  |  Overall Experience 
Rating:
5.0

This is a well run and excellent facility we are lucky to have close by. Excellent staff. Helpful and polite. We have rented a 10x20 unit. Rented a pickup truck on occasion. Highly recommend

Brent W.  |  Overall Experience 
Rating:
5.0

Very courtesy & always willing to work with you!

Rheta V.  |  Overall Experience 
Rating:
5.0

Thank you for 15 years of excellent service. I will miss you.

Eileen C.  |  Overall Experience 
Rating:
5.0

I felt confident that whatever information that I needed could be found there from locks and trucks to safety and movers to help get the job done, in addition to having a courteous staff too. I had a great experience, thank you for making it happen.

shirley g.  |  Overall Experience 
Rating:
5.0

Staff are professional and knowledgeable. Units are clean and well maintained. I have rented units for many years from this location in Anthem and have always had excellent service and no issues. Thank you!

REBBECCA S.  |  Overall Experience 
Rating:
5.0

Very nice employees. Even called to tell me the car cover had come off. Very nice thing to do.

Ashley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  Overall Experience 
Rating:
5.0

Staff has great sense of humor.

jacquelynn a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sabrina h.  |  Overall Experience 
Rating:
5.0

Thank you Bill and staff.

HOWARD H.  |  Overall Experience 
Rating:
5.0

Thanks for helping me get a storage unit. I really appreciate it

Gary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Beth M.  |  First Impressions 
Rating:
5.0

Great experience. Kirsten was super gelpul, friendly and a great sense of humor.

Shane Kanani U.  |  First Impressions 
Rating:
5.0

The service representative was amazing and made this a seemlesss process.

EUGENIE S.  |  First Impressions 
Rating:
5.0

I haven’t moved my items into storage yet, but I’ve been a long time customer if Uhaul and they have been great to with with.

Carmen P.  |  Online Move In 
Rating:
5.0

Thank you

CHANEL A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley B.  |  First Impressions 
Rating:
5.0

The process of ordering online and accessing the unit was flawless. Very convenient. I was impressed.

Michele T.  |  Online Move In 
Rating:
4.0

I have a picture of the thermometers in the hallways, and none of them are as promised and all are over the promised 85 degrees ... in the dark hallway nearest it says 90 degrees and my unit is in front of south and east facing wall of windows and it is even hotter there. I don’t think it’s right that the thermostat is not regulated as promised. Also, my wall is made up of multiple roll up doors, rather than normal walls, is this going to expose my unit to critters with all these openings I can see vertically on the wall? The sun exposure was not revealed prior to renting.

Pamela P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T.  |  First Impressions 
Rating:
5.0

I rented the storage unit for about 2 1/2 years. The facility was clean, well-lit and easily accessible. I had a 10' x 10' climate-controlled unit and was very satisfied with it. I decided that I didn't require the off-site storage, so closed the account for that reason. I still store my RV at the same facility.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

I liked it so much referred my neighbor and he signed up to my RV Parking Space.

Jim K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Korene M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avalon L.  |  First Impressions 
Rating:
5.0

Krestin(spelling?) I was literally the nicest person I’ve come across not only in customer service but just in general the longest time. Not only is she excellent at her job, knows her stuff, efficient, quick without feeling rushed while being thorough. she’s funny, thoughtful, and overall a joy. I went in being very stressed out about my moves, she asked me the questions I should’ve been asking her which was extremely helpful. Give that girl a raise! Everyone in the store was extremely helpful and courteous. Well done

Kelly D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rheta V.  |  First Impressions 
Rating:
4.0

Bill was great in helping us get what we needed

Matthew W.  |  Online Move In 
Rating:
5.0

Thank you Anthem Uhaul.

HOWARD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
1.0

The person at the counter was very rude & offered no help of any kind. I had to request help & even then he was reluctant. He did not say thank you at or offer any additional information. I would not recommend sending anyone to this facility.

Katina B.  |  Online Move In 
Rating:
4.0

Smooth process

Lee L.  |  Online Move In 
Rating:
4.0

Glad to find a Uhaul facility near my house.

teresa s.  |  First Impressions 
Rating:
5.0

Staff was very friendly and efficient in setting a unit convenient for me. Service was excellent. We had to rent in Anthem as there was nothing available in Flagstaff. Will always use UHaul for rent or transport.

joe p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean J.  |  Overall Experience 
Rating:
5.0

Great staff, Bill was a big help.

Gary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clinton w.  |  First Impressions 
Rating:
5.0

Mannie was particularly helpful and friendly.

Richard M.  |  First Impressions 
Rating:
5.0

Great customer service.

shirley g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
5.0

A very nice facility with knowledgeable people.

Lee M.  |  Overall Experience 
Rating:
3.0

Your process is way too disconnected and complicated. I once leased a $70,000 truck for three years. Way less hassle than renting a$200 space from you for 2 months. Seriously, streamline your process. Kinda painful Thought you should know

Kevin O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris C.  |  Overall Experience 
Rating:
4.0

Longer evening hour access when it’s cooler would have it easier. Staff friendly but needs to know how to move chatty customers along when people are waiting in line.

Phyllis S.  |  Overall Experience 
Rating:
5.0

Great staff

Doug B.  |  First Impressions 
Rating:
5.0

Very nice Establishment. Could not find a better place.thank you...

everrett b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lee M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

everrett b.  |  First Impressions 
Rating:
5.0

Kiersten was very helpful and accommodating.

Teresa B.  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful.

MELE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stacey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aleia T.  |  Overall Experience 
Rating:
5.0

Very good customer service.

Mark L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ben G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAYMI T.  |  First Impressions 
Rating:
5.0

Bill was very helpful.

John W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc S.  |  Overall Experience 
Rating:
1.0

They do not actually give three days to pay the bill, only two. I have left a horrible review on Google and will also on Yelp. I am also contacting my bank. I will be moving out as soon as I can. Very rude and unhelpful people who obviously need to cheat others out of $I6. Matthew was quite nasty as is, apparently, the manager who would not give me three days to pay, but only two. Have fun dealing with my bank. Even the lady at the 800 number agreed that they only gave me 2 days, as did Matthew until he backtracked when he saw the manager onkly gave me 2. If it's due on the 28th of the month, I have until the 3Ist. to pay. They only gave me until the 30th and then charged the late fee.

Candra A.  |  First Impressions 
Rating:
5.0

Very good customers service skills.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur L.  |  Online Move In 
Rating:
5.0

Mannie has a great customer service, Totally pleased

ISAAC G.  |  First Impressions 
Rating:
5.0

The staff is the best I've encountered

LEA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward A.  |  First Impressions 
Rating:
5.0

nice and friendly people!

Elizabeth L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL P.  |  Overall Experience 
Rating:
5.0

Thank you. One stop place for moving / storing household items.

Stephen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD B.  |  First Impressions 
Rating:
4.0

👍

Thomas B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

larry w.  |  First Impressions 
Rating:
5.0

The whole process was very organized and well thought out.

KEN W.  |  Online Move In 
Rating:
1.0

My reservation was not recognized in your system. On Oct 15, 2020 I made Reservation #: 858045-00110689, Storage Space, Reserved: 15' x 40' x 99' RV/Boat/Vehicle/Parking. This was not available. I needed this for 3 vehicles. Now I have a non-covered 12’x33’ which is not enough space. On multiple occasions I confirmed my reservation. Each time my reservation could not be found unless I provided this number. Each time nothing was available. Yesterday, the only spot available was this smaller non-covered space.

Brian P.  |  First Impressions 
Rating:
5.0

The staff at Anthem UHaul made our arrival in AZ very pleasant and easy. Highly recommend the storage facility!!

Leslie F.  |  Overall Experience 
Rating:
4.0

We all can use improvement and this is why the rating. It is excellent at the Anthem location...keep up the great work.

Darren B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teri N.  |  First Impressions 
Rating:
5.0

Manager is off the charts helpful!

Candice K.  |  Overall Experience 
Rating:
5.0

Perfect combo with truck rental.

CHRISTOPHER H.  |  First Impressions 
Rating:
5.0

Staff is very courteous and helpful with questions. The gated 24 hour access was very convenient. Highly reccomend this location.

Patricia C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

IAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginny K.  |  Overall Experience 
Rating:
5.0

Bill and his crew were easy to work with and always helpful when we had questions.

Terry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  Overall Experience 
Rating:
3.0

I was very disappointed with some of the staff at this facility especially the woman who does your billing. Her tone was snotty and demeaning and she made it seem like I was inconveniencing her with my questions. I have always had great customer service with u haul until my experience at your anthem location. However, I needed to rent a truck recently and I was hesitant to use this facility but it was the only one with the truck I needed. Matthew was at the office that day and he was exceptional. He was so polite and helpful and personable. I was happy with my experience for that day. But overall I would not recommend this facility nor would I use it in the future.

NATALIE B.  |  Overall Experience 
Rating:
4.0

The key pad at the entrance to the storage facility needs to be fixed or replaced - it is way too difficult to get your card read. It is obviously broken because it never used to be the way it is now.

CYNTHIA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEA J.  |  First Impressions 
Rating:
5.0

Bill was great at getting me setup for an RV storage unit

Chris R.  |  First Impressions 
Rating:
5.0

Perfect for my temporary storage need. Will use in the future, if needed.

Roger C.  |  Overall Experience 
Rating:
3.0

I only rated average because I have spent 5+ minutes failing to check into my unit and checking out every time. I would have to swipe my card over and over again. In our AZ heat it's extremely frustrating and I'm so glad it's over and I no longer have a storage unit.

Rosie Q.  |  Overall Experience 
Rating:
2.0

Unit has taken Rats

John H.  |  First Impressions 
Rating:
5.0

Great services. Will reccomend it.

gene m.  |  Overall Experience 
Rating:
2.0

I made a reservation for a 10x15 room and guarenteed it with a credit card for 8-3 when I arrived on 8-5 it took them over an hour to find it. And when they did they said since I wasn't there on the 3rd they didn't have the room anymore. So they gave me rooms to make the same size as a 10x15 but my belongings don't fit. I ask them why didn't they keep my reservation and start charging my credit card, which is what they said they would do and all they could say was "I don't know". 't know.

byron G.  |  First Impressions 
Rating:
5.0

Staff has always been super helpful. Keep up the good work!

Toby T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cindy G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth s.  |  First Impressions 
Rating:
5.0

Bill was very helpful and friendly. Excellent service!

Bruce B.  |  First Impressions 
Rating:
5.0

Your facility people were most gracious and helpful. Superbly polite. One gentleman, Matthew (?), was checking me in at the end of my visit when I turned in my trailer. He was awesome. When he didn’t know the answer to something, he simply brought me inside and asked his coworkers questions. He didn’t try to make things up, or argue with me, or anything. He wasn’t too big to ask for help. Love that in employees. Ask questions when you are not sure something is right!! Thank you for a great staff. I have had it too many times with people who make things up and only end up being wrong. This was great.

Misty D.  |  First Impressions 
Rating:
5.0

Great place. Very secure and clean. Plenty of carts and parking.

TRISH H.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and facility was well maintained

EDWARD K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

London L.  |  First Impressions 
Rating:
5.0

Awesome company! Will use you again in the future!

Colin R.  |  Overall Experience 
Rating:
4.0

Great location. Just wish I'd received a refund when I checked out 15 days before the month ended. NOT GOOD CUSTOMER SERVICE ABOUT THAT!

Colleen R.  |  Overall Experience 
Rating:
3.0

Staff was awesome! What wasn’t is that my entry clicker still doesn’t work. It took two hours for me to get in and drop of camper. Then we were stuck in the complex. Again the staff was awesome but you need to fix your tech.

Toby T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike n.  |  First Impressions 
Rating:
5.0

I was a little upset when I reserved a trailer and they called the day before when we were leaving to go to Anthem and said it wasn’t available after all. We rented from up here in Lakeside was a lot cheaper!

Suzanne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK K.  |  Overall Experience 
Rating:
4.0

I know you do not care, however, I just had to say we have rented from your facility since we have been in North Phoenix for soon to be 13 YEARS! We have spent over $20,000 during that time and NEVER ONCE did we get a call from ANYONE at U-Haul saying thank you, your a piece of s--- or anything. Just a BILL that in the last several years has steadily gone up almost 10% a year when inflation has been around 2%. When I did call twice to bring this up I was told that is not our decision and basically if you do not like it, politely pound sand! We have also rented U-Hauls and got no special consideration for having a storage facility, etc. Good luck with your future business as we will not ever be renting with you again because YOU ALL DO NOT CARE! Feel free to call, but I am sure you won't. Thank you for letting me get this off my chest! Mark Storrer (720) 635 - 1655

MARK S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg M.  |  First Impressions 
Rating:
4.0

Rental truck was older with high mileage I would of liked a more modern truck with power windows and mirrors. I was charged to load my car on to transport trailer which to me should be part of the rental not extra. The online reservation system has bugs and when I thought I had booked a reservation I found out later it did not take place so had to do it all manually,

Gary G.  |  Overall Experience 
Rating:
5.0

Prompt, helpful, friendly staff. The 10x10 unit was clean and ready for our daughter to transfer all of her one bedroom apartment belongings.

Christine W.  |  First Impressions 
Rating:
4.0

Nice and friendly.

Kurt R.  |  Overall Experience 
Rating:
5.0

We have use this location for several times and the crew are always help, friendly and professional.

Ronald T.  |  Overall Experience 
Rating:
5.0

Staff at anthem u hail were excellent in helping with my issue Especially Josh who is working the front and very helpful and I appreciate it

EDWARD K.  |  First Impressions 
Rating:
4.0

Easy in easy out. Very nice experience. Thank you.

BOB C.  |  Overall Experience 
Rating:
5.0

They worked with me when I was behind in my payments..

Carol Ann S.  |  Overall Experience 
Rating:
5.0

Very helpful staff! And NICE,

Suzanne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perry S.  |  Overall Experience 
Rating:
3.0

Although the customer service was excellent, the website is not. I reserved a unit in which the website clearly states that it will fit a two-bedroom 1200 square foot home. When I got there to check in yesterday the customer service agent asked me to please look at the size of the unit to make sure that it was going to be big enough for what I needed. When I did I was shockingly surprised. There is no way that 1200 ft² of home would fit into that unit it was the size of a walk-in closet but 10 ft tall. She also informed me that I am not the only one that has said that. Apparently it happens all the time. So I was technically forced to go up to the next size which is an extra $50 a month. At that point in time I had no other choice but to go with that. If I had had more time I would have taken my business elsewhere.

Melissa G.  |  First Impressions 
Rating:
5.0

When you can contact a company two states away and trust them to completely supervise a temperature controlled unit for you by holding the key, maintaining who accesses the contents and controls moving out without you ever being there, that is the company I will choose every time.

Cecelia V.  |  Overall Experience 
Rating:
5.0

Met and exceeded expectations.

LISA G.  |  Overall Experience 
Rating:
5.0

.

Marc K.  |  Overall Experience 
Rating:
5.0

Great service. Staff was friendly and helpful.

Edwin T.  |  Overall Experience 
Rating:
5.0

n/a

Stephen T.  |  Overall Experience 
Rating:
5.0

excellent service

James L.  |  Overall Experience 
Rating:
1.0

Uhaul makes you go online and dispute damage made by someone else before you take the truck. No more uhaul for me I will go with a company that inspects vehicles themselves vs putting it on the custom

KEVIN Z.  |  Overall Experience 
Rating:
5.0

A year-long experience that was professional and pleasant.

Wayne M.  |  Overall Experience 
Rating:
5.0

Everyone in the office are extremely helpful and easy to work with!

Brett H.  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable staff. Thank you for everything!

Rebecca P.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly. I couldn't ask for better service from the personnel, especially the General Manager, Bill Kiff. I understand why people use U=Haul even though there are other options.

Bruce V.  |  First Impressions 
Rating:
4.0

Thank you

Tammy V.  |  Overall Experience 
Rating:
5.0

Very accommodating staff. Would highly recommend/

Ro V.  |  Overall Experience 
Rating:
5.0

Excellent service. Employees very helpful.

DENNIS T.  |  Overall Experience 
Rating:
3.0

A little confusion on account of the new area not being ready to rent,, also lost my deposit/reservation in the system.

Bob S.  |  First Impressions 
Rating:
4.0

Friendly and helpful even though they were having computer issues at the time of my visit to set up storage

Jonathan M.  |  First Impressions 
Rating:
5.0

Friendly staff

DEBBIE O.  |  First Impressions 
Rating:
2.0

To expensive

JAMES B.  |  Overall Experience 
Rating:
5.0

Both employees were very helpful and courteous. Will continue do to business here!

Shawn K.  |  First Impressions 
Rating:
5.0

Very helpful staff. Facility is nice and clean

Stephen H.  |  First Impressions 
Rating:
5.0

Everything from start to end was amazing. Beautiful clean facility and never felt unsafe. Very friendly and helpful staff. Thanks for everything.

Penelope H.  |  Overall Experience 
Rating:
5.0

Helpful, found what we needed even when computer said storage unit wasn't

Brian B.  |  First Impressions 
Rating:
5.0

Kiersten was GREAT!!!! Big help!! Thank you!!

Stacey R.  |  First Impressions 
Rating:
5.0

Very clean

rosemarie d.  |  Overall Experience 
Rating:
5.0

Excellent service throughout the move. Totally there for us. Very helpful.

George H.  |  First Impressions 
Rating:
5.0

Thanks nice experience

stephanie a.  |  Overall Experience 
Rating:
5.0

Jacob?? Jason?? was a superb customer service guy. Polite, professional and helpful.

Ro V.  |  First Impressions 
Rating:
5.0

Clean, convenient location. Would definitely use again!

David B.  |  Overall Experience 
Rating:
5.0

Manager Dan and staff guaranteed a good experience.

Chris D.  |  Overall Experience 
Rating:
5.0

I don't think I could expect better over all treatment and facility . Clean , halls well lighted , maybe they might explore lighting the individual spaces but I see the other side ( turn them off )

Norman K.  |  Overall Experience 
Rating:
4.0

Custmer service was good, wait time was a little long the second time I came in.. Perhaps more agents on duty would help during busy times

stephanie a.  |  First Impressions 
Rating:
5.0

Everybody was helpful and had a good attitude thank you very much

rob h.  |  First Impressions 
Rating:
5.0

Great service!

Theresa J.  |  Overall Experience 
Rating:
5.0

Will definitely come back for all of my storage and rental needs. I’ve always been treated well here.

David B.  |  Overall Experience 
Rating:
5.0

Excellent all the way around!

RONALD C.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly and professional people working at this location. Storage facilities clean and in good repair. I have rented from here also and will rent from them again.

Scott M.  |  First Impressions 
Rating:
5.0

The lady was extremely helpful with our storage unit concerns.

Julie F.  |  Overall Experience 
Rating:
5.0

A One treatment from staff and manager. Would recommend this facility for RV storage.

Judith M.  |  Overall Experience 
Rating:
5.0

All was fantastic

Jill G.  |  Overall Experience 
Rating:
5.0

Everyone was very courteous & helpful to my daughters & I! Thank you!

Sandra E.  |  First Impressions 
Rating:
3.0

Facility is nice and clean. Manager seems to care. Security system is old and glitchy. Usually not a problem until it is. We decided to close our storage there because we were not able to access.

Theresa N.  |  Overall Experience 
Rating:
5.0

The crew swarmed the truck to check it in and had me on my way in no time.

Virgil (Don) S.  |  First Impressions 
Rating:
5.0

Really convenient access, hours open, staff available even on Sunday and weekend holiday!

camerion j.  |  Overall Experience 
Rating:
5.0

Great people and very helpful. Facility was secure, clean and easy to enter and exit. I will use them again in a year when I get back to Anthem.

Roy S.  |  Overall Experience 
Rating:
5.0

The staff were friendly and accommodating. Access was easy.

Robert R.  |  Overall Experience 
Rating:
3.0

Cost for self-storage too high.

Arthur F.  |  Overall Experience 
Rating:
5.0

Provided excellent service.

Mary G.  |  First Impressions 
Rating:
5.0

Had unit for a year. Unit always accessible. Staff helpful & friendly. Place clean. The only bummer was I couldn't pay online before the bill was actually due. Had to wait for actual due date to pay.

Shawn Z.  |  Overall Experience 
Rating:
5.0

I am so grateful for the generosity U-Haul extended me upon my arrival. The 30 day free mini storage REALLY helped me out of a jamb. Thanks again. You guys will be highly recommended to everyone.

Michael C.  |  Overall Experience 
Rating:
5.0

Great facility! Sparkling clean, friendly employees and convenient location.

Martin L.  |  Overall Experience 
Rating:
5.0

Very please with the assistance, instructions, building and ease of access.

Eva B.  |  First Impressions 
Rating:
5.0

Anthem U-haul and storage is top notch. Has been there for me and my family over the years many times. Thank you for being local.

Mario M.  |  First Impressions 
Rating:
5.0

I stored an RV here and would definitely use them again. The Anthem U-Haul is the cleanest storage facility of all the ones in the area.

CRAIG J.  |  Overall Experience 
Rating:
5.0

Great place to store your belongings

Mike P.  |  Overall Experience 
Rating:
5.0

Nice, clean storage with easy access. Have recommended to several friends.

Lori R.  |  Overall Experience 
Rating:
5.0

Thanks for all the help and first month storage was free! Awesome.

Michael C.  |  First Impressions 
Rating:
5.0

Superior customer service and reasonable rates.

leo h.  |  First Impressions 
Rating:
5.0

great experience

Stephen T.  |  First Impressions 
Rating:
4.0

Had storage for over 4 yrs.. no issues or concerns

Sean G.  |  Overall Experience 
Rating:
4.0

The ease of access and convenience of this unit made my transition between moves a bit easier and it was much appreciated.

Kristen D.  |  Overall Experience 
Rating:
5.0

GM was very helpful in getting me my storage. The facility is clean and well maintained.

Brian V.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable staff. Clean equipment and storage unit. Overall a great experience

David W.  |  First Impressions 
Rating:
5.0

great

Susan J.  |  Overall Experience 
Rating:
5.0

Very patient

Amy P.  |  First Impressions 
Rating:
5.0

Great customer service.

Mark T.  |  First Impressions 
Rating:
5.0

Great service, friendly staff

Lesley C.  |  Overall Experience 
Rating:
5.0

Brian was very helpful. He does a great job for you

William P.  |  Overall Experience 
Rating:
4.0

Current manager is not a people person.....needs some PR training. The rest of the staff was great.

Gordon A.  |  Overall Experience 
Rating:
5.0

Staff has always been nice, presentable and customer oriented. Nice job on hiring at this location.

KRISTI M.  |  Overall Experience 
Rating:
5.0

So far so good

Roxanne M.  |  First Impressions 
Rating:
5.0

Thank you for wall your help.

jane s.  |  Overall Experience 
Rating:
5.0

Overall a very professional staff, going above expectations. Thank you!

Terrance M.  |  Overall Experience 
Rating:
3.0

It's how you finish not the in between. We left an expensive tool behind after cleaning out our unit. We received a call letting us know it was found and we could pick it up anytime.

Daniel M.  |  Overall Experience 
Rating:
4.0

Over all GREAT! Thank you! The only problem that I can see, is that over time the parking lot became increasingly difficult to maneuver due to an influx of uhaul trucks and trailers.

Marla H.  |  Overall Experience 
Rating:
4.0

Great customer service. Friendly and professional!

KENNETH C.  |  Reservation 
Rating:
5.0

Very efficient, cordial and helpful. What else could I ask for?

Tom B.  |  Reservation 
Rating:
5.0

Very nice place to do business.

Martin H.  |  Reservation 
Rating:
5.0

Great manager, staff and facilities.

Martin H.  |  Reservation 
Rating:
5.0

It was great, I'd use it again

Kay H.  |  Overall Experience 
Rating:
3.0

I choose another place but thank you

Darin M.  |  Reservation 
Rating:
5.0

No Comment

BRIAN M.  |  Overall Experience 
Rating:
3.0

staff have been excellent. The current manager is not. Selective enforcement Power trip. He says one thing and does another. Not business friendly. Avoid this location use new storage on Gavalin pkwy

TIM T.  |  Overall Experience 
Rating:
5.0

Clean, friendly, good location.

Wayne M.  |  Reservation 
Rating:
5.0

Always fast!

Shanda B.  |  Overall Experience 
Rating:
5.0

The 2 guys in the morning when I went there were fantastic I never experienced a great bunch of people thanks I wished I I remember there names

GLENN S.  |  Reservation 
Rating:
5.0

Really nice

Will R.  |  Overall Experience 
Rating:
5.0

Very considerate customer service. Answered all my questions accordingly.

Greg D.  |  Reservation 
Rating:
5.0

This facility is top-notch. Very clean and well maintained. The person closing out our account could have been more knowledgeable. She was so slow and we had movers waiting for us.

Michael C.  |  Overall Experience 
Rating:
4.0

Everyone was very helpful

Victoria G.  |  Reservation 
Rating:
5.0

The card reader was not good. Multiple swipes and wouldn't work

robert e.  |  Overall Experience 
Rating:
5.0

Rear service from Daniel the manager and Talon were great.

Dan B.  |  Overall Experience 
Rating:
5.0

Used the storage facility for more than a year. All furniture and items stored were very secure and in excellent condition. Friendly and helpful staff.

Ted W.  |  Overall Experience 
Rating:
5.0

higher than I wanted to spend for the size I needed

Marsha L.  |  Overall Experience 
Rating:
4.0

Nice place would use it again.

Jim M.  |  Overall Experience 
Rating:
4.0

Easy access

DENNIS B.  |  Overall Experience 
Rating:
5.0

Great facility and staff were helpful.

Kevin O.  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Carole R.  |  Overall Experience 
Rating:
5.0

The facility should be open at night because it is so dang hot here I have 3 weeks left on my contract I should get a credit towards renting a moving truck or trailer But nobody will read this

Sandra M.  |  Overall Experience 
Rating:
5.0

Great service very pleased with the experience

DOMINIC D.  |  Overall Experience 
Rating:
5.0

Great customer service from all who served me and especially the manage Daniel.

Dan B.  |  Overall Experience 
Rating:
5.0

Stayed 3-1/2 years with no problems, but rent had gone up 3 times making it too expensive to go long term

CARLINE G.  |  Overall Experience 
Rating:
5.0

Air conditioned space was important

Craig C.  |  Overall Experience 
Rating:
5.0

The guy that works in the warehouse cleaning doors and such is an outstanding ambassador Nice friendly and willing to help.

Paul S.  |  Overall Experience 
No reviews have been submitted for this location.

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