Customer Reviews for U-Haul Moving & Storage of Anthem Way

3,627 reviews

42301 N 41st Dr   Anthem, AZ 85086

(623) 465-4862

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 465-4862

42301 N 41st Dr
Anthem, AZ 85086

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

stephen G. 
Rating:
5.0

Customer did not leave a comment.

Cameron P. 
Rating:
5.0

They did a great job to help me with my truck and auto transporter, above and beyond what was required! Thanks to all!

Kenn R. 
Rating:
5.0

Excellent service, both in pickup and in return. Seamless.

George T. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

Keep hiring nice people like the guys that helped me this weekend.

Paul M. 
Rating:
3.0

My fuel was off by a hair and they charged me 15$ which I thought was real petty

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

Absolutly the best cleanest and friendliest U-Haul in AZ and California. Thank you !

Anthony W. 
Rating:
4.0

Time needs to be taken to train employees properly. Don't get me wrong. Everyone is so nice and friendly. But traveling down the street the trailer came off my hitch. The clamp was defective. A properly trained employee would have caught this. Then when I called instead of coming over right then it was 45 minutes before the manager showed up leaving me on the on ramp in traffic. Luckily a police man came by and turned the traffic lights off to the ramp

Carol G. 
Rating:
5.0

The returning manager Bill was helpful in getting everything situated.

tracy Y. 
Rating:
5.0

Great experience at this location, I've had bad experiences in the past with other locations but this one was wonderful

Heidi M. 
Rating:
5.0

Customer did not leave a comment.

Tarrin W. 
Rating:
5.0

Great experience. Thank you.

Isaac P. 
Rating:
5.0

Thanks for providing such an Dr Elle t customer experience!!

Elsa O.  |  First Impressions 
Rating:
5.0

The online check-out, check-in process sucks. It takes much longer, and the app is clumsy. Reserving online really sicks because of the 86 pages you have to go through saying, “I don't need this,” to all the extra crap they try to sell you. Also, having a hand dolly and blankets in the truck IN THE WAY taking up RENTED SPACE that you ALREADY DECLINED super sucks!! They're placed right in the way, and If you move them out of the way you'll be charged for them. STOP THIS!! They were already declined on the reservation, for goodness sakes!!

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Nice experience

Martin R. 
Rating:
5.0

Best U Haul Facility I have ever worked with. Fantastic customer service and staff. Highly recommend to anyone ! Thank you U-Haul!

Anthony W. 
Rating:
5.0

Outstanding service at the location I picked the trailer up from.

John L. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Dave T. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Gavin is the man! He always has a great attitude every time I come in. I will be doing more business, thank you Gavin for your hard work!

Sami N. 
Rating:
5.0

Bill and staff always great to me. I spend thousands with uhaul in storage and trucks. Always a great staff

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Anthem Az is my Uhaul go to , pick up & drop off!

Daria M. 
Rating:
5.0

It was a little pricey, but extremely clean.

Dale W.  |  First Impressions 
Rating:
5.0

The online experience was great and check in easy. The check in return time was less than 5 mins.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Sydney S.  |  Overall Experience 
Rating:
5.0

Larry was great assisting me loading the trailer and making the moving process a breeze. I would recommend Larry to all my neighbors moving as well as the night shift guy to. He was a cool mf dude to so good job all round guys. Keep that shit up!

Kenyon S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

This is a great location!

Shelly C. 
Rating:
5.0

I will be using your service's again here soon. I want to move my daughter here to live with me and she can't drive so I will be looking into UPack to get her here.

Bonnie P. 
Rating:
3.0

Customer did not leave a comment.

Sabrina A. 
Rating:
5.0

Customer did not leave a comment.

LARRY F. 
Rating:
3.0

The check in process took to long, about 30 minutes to complete the contract. After that it was all good on getting the trailer hooked up and getting on the road.

Terry G. 
Rating:
5.0

cost a little high

Richard B. 
Rating:
5.0

Employee greeted us in a happy mood and full of energy in Anthem. He noticed I had been overcharged because if how the one day rental had been entered as a 7 hr rental and he fixed that instantly and then told me about it after it was corrected. Everything at checkin went so smoothly and he was very helpful and kind. Total opposite experience from Prescott pick up location. I would highly recommend the Anthem location for any services required. I had also spoken to employees about storage units here too and was greeted and assisted by another friendly man who was extremely kind. Anthem UHaul has the dream team staff!! Thank you guys!!

JENNIFER O. 
Rating:
5.0

Customer did not leave a comment.

Kendrick R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda J. 
Rating:
5.0

Super nice and clean location.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Guys were very nice and helpful. Didn't offer right away to show me features of the truck but I don't know if they are supposed to. When I asked him to he was very nice and didn't seem bothered to show me.

Amir D. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

From pick up to drop off, people at this location make it easy! Equipment (cargo van) was in excellent condition and drove beautifully! The location is great for me at 10 minutes away, though, Anthem at 3:30pm weekday is loaded with traffic. Highly recommend Anthem AZ UHaul location!

Joseph P. 
Rating:
5.0

Friendly and efficient staff. Many thanks.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Staff kept me informed when I needed to check on my vehicle after storms. Always very helpful.

Bruce B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

DYLAN O. 
Rating:
5.0

Staff were excellent and equipment worked great. Computer system seems very slow which adds to customer wait times, especially likely when location is busy. Rentals would be faster for customers if computer system was not so cumbersome for the staff.

Eugene T. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

STUART E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Janet G. 
Rating:
4.0

I was in a hurry and started to help un-hook the trailer, which then got passive aggressive jokes made about me not letting them properly check the trailer. So I reattached everything for the "inspection" where I told them of the tire issues and they agreed that the tire needed replaced. But during the inspection they noticed that same wheel-well damage and kinda kicked it to see if it would straighten out. I pointed out that damage was there when I picked it up and I took a picture and noted it during the pickup. The young lady said something about, "yes" she could see a sticker was once there and "don't worry I won't charge you for it" like she was doing me the favor. No sorry for the trailer trouble, and thank you for the help. Just a few passive aggressive jokes like I'm getting in the way of her doing her job and a comment like she's doing me a favor for not charging me for damage that was already there. A pretty poor experience overall for the rental.

MARC D. 
Rating:
4.0

Customer did not leave a comment.

BARRY F. 
Rating:
5.0

Great service and storage was exceptionally clean and convenient and fairly priced ! Appreciated the military discount . Thank you T Murray

theodore m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BradA B. 
Rating:
5.0

The staff was very helpful and accommodating.

Vanessa T. 
Rating:
4.0

Location is a lil out of the way from Phoenix

TRICIA S. 
Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

All staff seems helpful however one person seems to standout and that is Keirstin. She seems to go above and beyond. Even though we had a small issue she helped to promptly correct it. Anytime I’ve been in even just to look she always has a positive attitude and willing to answer questions. Thank you

mary s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel T. 
Rating:
4.0

Customer did not leave a comment.

Ellen N. 
Rating:
5.0

Had one safety issue and that was to re-check tire pressure the day the vehicle goes out. We had a negative experience trying to get the tire pressure (right front) back into spec in the middle of LA during rush hour. Other than that the vehicle performance was flawless.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Jonnie S. 
Rating:
5.0

Great place to rent from. Everyone is professional and helpful.

RICHARD T. 
Rating:
5.0

Very efficient and staff was very helpful

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Fast, friendly, knowledgeable staff. Great job.

Jeremiah R. 
Rating:
5.0

Gavin provided first class service. Nice to see a young man putting in effort to satisfy

REGINALD K. 
Rating:
5.0

Great group at this location … always go out of their way … …. Thanks guys. !!!!!

Barbara B. 
Rating:
5.0

Nothing to change on your end. They were very helpful and friendly five star rating from me! Would definitely recommend to others and would use your location again!

HARLEY R. 
Rating:
5.0

Employees and service are excellent. I will be back.

MICHAEL C. 
Rating:
5.0

The location and people were great, the truck smelled like marijuana horribly.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

SHANDOS S. 
Rating:
5.0

The team always treats me great !!! Bill and his staff always great …treat me great !! A long time customer of uhaul …. Helped me thru some very difficult times !!! Thank you

Barbara B. 
Rating:
5.0

I had an ideal experience at this location. Keirstin Parker handled my entire order, both pick-up and return. I have been in the Automotive Repair Industry for 30+ years, holding positions such as Lead Service Tech, Service Manager and Store Manager for several large companies. Keirstin, ranks at the top of the list of representatives in customer service! She confidently checks all the boxes in, highest level of customer satisfaction bar none! I am a permanent customer now with UHAUL, and anyone whom I refer will be as well. Frankly, I will end my statement with this. Her compensation in salary, bonuses, and benefits, should be increased. Her value is un-matched. Thank You, Frank K.

Francis K. 
Rating:
5.0

I checked in mobile. Took me a bit to navigate the process but it was good. Cargo van was great. Gavin helped me with my return and he was terrific - made the process super easy. Was checked out in 5 minutes. Top experience.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Great U-Haul location.

Michael A. 
Rating:
5.0

All good employees were friendly and helpful

Kevin R. 
Rating:
5.0

I would not improve anything. Keirston was amazing and she helped me out when I was in a bad spot. Very kind

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

Ann K.  |  Overall Experience 
Rating:
5.0

The gal who checked us out was hilarious....very sassy! Made the experience that much better!!

STEFANIE M. 
Rating:
5.0

Customer did not leave a comment.

hazel c.  |  Overall Experience 
Rating:
5.0

Very friendly, efficient experience both with renting and returning equipment.

Robert W. 
Rating:
5.0

Equipment was in decent shape upon pickup - clean, sufficient fuel, and all promised features were in working order. However, the brakes were a bit "squishy." On-line check-in was okay, but instructions need to indicate that uploaded images of drivers license MUST BE IN .JPG FORMAT AS .PDF FORMAT IS NOT ACCEPTED. Other than that, though, on-line check-in is convenient and saves time when picking up and returning vehicle.

Roger W. 
Rating:
5.0

The staff was fantastic! They helped us solve problems with our transportation needs and helped set up the dolly that we needed. They are awesome!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

MARIELLA C. 
Rating:
5.0

None

James F. 
Rating:
5.0

Nice store, very clean, great vehicle, friendly staff.

BONNIE B. 
Rating:
5.0

Customer did not leave a comment.

GERALD C.  |  First Impressions 
Rating:
5.0

Bill, Keirstin, Gavin, Neo, Brandon, Cynthia, Larry and Mannie are all very helpful and friendly!

Kathleen L.  |  Overall Experience 
Rating:
5.0

Bill's awesome team made reserving, pick-up and drop-off smooth and easy!

KATHLEEN L. 
Rating:
5.0

Customer did not leave a comment.

Sharon F.  |  First Impressions 
Rating:
5.0

I always go there for my trailer rentals and have a smooth experience.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  Overall Experience 
Rating:
5.0

friendly fast and efficient

JEANETTE S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Very accomodating and helpful! Really appreciate it, thank you!

karen h.  |  Overall Experience 
Rating:
5.0

Gavin was very helpful, professional and friendly; he made the process so easy as well. Thank you!

Tamra J.  |  First Impressions 
Rating:
5.0

Good people to work with

Frank V.  |  First Impressions 
Rating:
5.0

I don’t have anything to add. Great people and service!

Kyndall M.  |  First Impressions 
Rating:
5.0

well organized always friendly

hazel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  First Impressions 
Rating:
5.0

Staff has great sense of humor.

jacquelynn a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Beth M.  |  First Impressions 
Rating:
5.0

Great experience. Kirsten was super gelpul, friendly and a great sense of humor.

Shane Kanani U.  |  First Impressions 
Rating:
5.0

The service representative was amazing and made this a seemlesss process.

EUGENIE S.  |  First Impressions 
Rating:
5.0

I haven’t moved my items into storage yet, but I’ve been a long time customer if Uhaul and they have been great to with with.

Carmen P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avalon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron S.  |  First Impressions 
Rating:
4.0

Bill was great in helping us get what we needed

Matthew W.  |  Online Move In 
Rating:
1.0

The person at the counter was very rude & offered no help of any kind. I had to request help & even then he was reluctant. He did not say thank you at or offer any additional information. I would not recommend sending anyone to this facility.

Katina B.  |  Online Move In 
Rating:
4.0

Smooth process

Lee L.  |  Online Move In 
Rating:
4.0

Glad to find a Uhaul facility near my house.

teresa s.  |  First Impressions 
Rating:
5.0

Great staff, Bill was a big help.

Gary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clinton w.  |  First Impressions 
Rating:
5.0

Great staff

Doug B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia F.  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful.

MELE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stacey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Very good customer service.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAYMI T.  |  First Impressions 
Rating:
5.0

Bill was very helpful.

John W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
1.0

They do not actually give three days to pay the bill, only two. I have left a horrible review on Google and will also on Yelp. I am also contacting my bank. I will be moving out as soon as I can. Very rude and unhelpful people who obviously need to cheat others out of $I6. Matthew was quite nasty as is, apparently, the manager who would not give me three days to pay, but only two. Have fun dealing with my bank. Even the lady at the 800 number agreed that they only gave me 2 days, as did Matthew until he backtracked when he saw the manager onkly gave me 2. If it's due on the 28th of the month, I have until the 3Ist. to pay. They only gave me until the 30th and then charged the late fee.

Candra A.  |  First Impressions 
Rating:
5.0

Mannie has a great customer service, Totally pleased

ISAAC G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward A.  |  First Impressions 
Rating:
5.0

The whole process was very organized and well thought out.

KEN W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth s.  |  First Impressions 
Rating:
5.0

Bill was very helpful and friendly. Excellent service!

Bruce B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

London L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Greg M.  |  First Impressions 
Rating:
5.0

Everyone was very courteous & helpful to my daughters & I! Thank you!

Sandra E.  |  First Impressions 
Rating:
5.0

Anthem U-haul and storage is top notch. Has been there for me and my family over the years many times. Thank you for being local.

Mario M.  |  First Impressions 
Rating:
5.0

Superior customer service and reasonable rates.

leo h.  |  First Impressions 
Rating:
5.0

GM was very helpful in getting me my storage. The facility is clean and well maintained.

Brian V.  |  First Impressions 
Rating:
5.0

Great customer service.

Mark T.  |  First Impressions 
Rating:
5.0

So far so good

Roxanne M.  |  First Impressions 
Rating:
5.0

Very efficient, cordial and helpful. What else could I ask for?

Tom B.  |  Reservation 
No reviews have been submitted for this location.

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