Ladies upfront where very knowledgeable and friendly store was clean
DANIEL S | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Archer Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need better communication
Angel P | Overall ExperienceI am so proud that UHaul was there to accommodate my needs and I’d be very happy to recommend U-Haul to every one I know!!
RAFAEL L | First ImpressionsWendy is Awesome 🤩
Sade E | First ImpressionsMuy contento Excelente servicio y trato
Daniel I | First ImpressionsThank you for everything l appreciate my time with you all 💓💓💓💓
Delphine G | Overall ExperienceOverall, the hours were convenient, but it would be nice if the access was available until midnight.
Gregory W | First ImpressionsBrian, the team member who attending me on my visit was great
TEOFILO C | Overall ExperienceSaturday morning coffee and donuts
DECARLO D | First ImpressionsYour place is very reasonable. Your staff was great. You place is very clean. I am glad I switched to your place. Thank you
ELIZABETH R | First ImpressionsI truly appreciate Wendy & her team for working with me during a difficult time with my family.
Nykia T | Overall ExperienceThe password provided didn’t work during the 3 months I had my storage. The day of the move-out the elevator broke twice and this caused for me to not move on the same day. The mover helping me and I had to go down the stairs twice and take items to the truck, I had heavy items and going three floors down it was a nightmare. Staff was left a message to contact me at 9am on Sunday but she never called. I had to struggle through the customer service line to get connected to the office to find if the elevator was working, the staff said it was working but couldn’t call to release the information, by that time it had passed 3 hours from the time she was supposed to contact me. On Sunday I left the storage with a truck load, at my return at 5:30pm the password to enter the building again it was not working. These were too many inconveniences at this storage location and no back up elevator to bring items down in case the current elevator gets broken.
Willie C | Overall ExperienceVery Nice Customer service
ricoh s | First ImpressionsI was overcharged for my rental and I put a deposit down in which I loss totally and still ended up paying more. I was advto call and speak to the manager which I was told was off for the day. I am still waiting for the return call.
latonya w | First ImpressionsThe staff were amazing and so helpful!
Kisha B | First ImpressionsYour employee that helped me was great. I’m sorry I don’t remember her name. But she was very friendly and very helpful!!! She also got me in and out very quickly!!!
VENUS B | First ImpressionsFantastic facility. Great customer service. Extremely clean and safe. I only closed my lease because I didn’t need it anymore, but I ❤️ loved being there.
Joyce K | Overall ExperienceSuper Nice todo
ana m | Overall ExperienceBeen going for years always so clean ,clean bathrooms everywhere clean easy to fet in for me he's great great staff only thing I wish they had senior discounts thank u
MARY Y | First ImpressionsI needed a unit immediately and not only was one available I didn’t have to make a payment right away
Mark C | First ImpressionsI'm moving my stuff from FL to IL & my wife found herself at deaths door. I rented my truck a week early & prior to my wife's hospitalization. I recieve a curtesy call from a Uhaul representative name Paul. He said he would create an allowance period for me as I tend to my wife's healing process. Real HUMANITY. REAL HUMAN UNDERSTANDING & compassion. I can say this with certainty Uhaul will always have my business.
RODNEY M | First ImpressionsThe van will be in Wednesday morning
WARREN C | First ImpressionsSon siempre muy amables y siempre está muy limpio
griselda d | First ImpressionsThank you for your service 🙏
Jose C | First ImpressionsSon unos rateros
Ramiro R | Overall ExperienceOverall everything is well love the environment. The only downfall is we didn't have access to it 24/7 unless you paid more. But friendly and clean.
Ana V | Overall ExperienceStaff is amazing! Extremely helpful and courteous. I did notice water damage on some of my items but i ended up destroying them anyway (outdated documents), so no harm was really done. (Possible Roof damage?). Otherwise very happy with my experience.
Sonia a | Overall ExperienceThe staff was great especially Maria
Octavia M | Overall ExperienceYour 4000 W 40th St facility in Chicago, IL is an excellent example to follow. Kudos to your following employees: Wendy, Luna but especially Maria Guadalupe Terán - Chavez who went above and beyond her scope of work. They will all be reason to use this facility in the near future. Keep up the GREAT WORK U-Haul!
teresa m | Overall ExperienceStaff was always very helpful.
Blanca S | Overall ExperienceExcelente sugar y muy limpio
Pedro h | First ImpressionsHelpful
robert M | First ImpressionsGreat service professional staff
luis d | First ImpressionsThe staff is wonderful
Elizabeth T | Overall ExperienceI ordered a u haul truck and a unit with a rep on the phone. When I got to this location (which was given to me by the rep), I was told that units are not rentable over the phone. There were no spots left except one too large for me (the rep on the phone told me they reserved a spot) I came from Wisconsin and I was stuck with the U haul truck for an extra 24 hours. I paid more than I ever intended. Thanks for that UHaul! Never again will I use your service.
Nicholas T | Overall ExperienceThe stuff members are excellent Mary’s,Wendy and lina are ver well communicative and professionals on his positions I will store again with this compi futurity if I had the opportunity
SAMUEL T | Overall ExperienceI rented this storage for 3 years. Any time i will come to Chicago. Because i did moved to NY. With crazy schedules i was always able to find someone from staffing or the locker intercom to help. Everyone is super helpful . Any time. Thanks again
Judith L | Overall ExperienceNone
norma b | Overall ExperienceThe roof is leaking, the staff don't see it as a problem!
RADE S | Overall ExperienceI put 4 stars because it is room to improve.
AM&OR B | First ImpressionsLooking for a long relationship with Uhaul Moving and Storage Archer Heights 👍🏽
Terrance P | Online Move InGetting the truck and storage was easy, fast & convenient. Tried to do it online but the size I wanted wasn’t shown as available & when I tried to call the hold time was up to 1.5 hrs. So went to the facility to get truck and add storage which I would’ve had to do anyway. Good rates. Good customer service from rep. And staff was helpful and knowledgeable.
QUANA R | First ImpressionsGracias por su auuda y su cervicio exelente
Soledad C | Overall ExperienceExcelente atención
laura v | First ImpressionsVery helpful i needed a truck to rent and they were very nice and fast in finding me what i needed.
Angelica N | Overall ExperienceVery helpful staff.
gregory d | Overall ExperienceThe attention and service was really good and the prizes are affordable. I'm very glad.
ROBERT C | First ImpressionsFue un buen servisio
Pedro R | Overall ExperienceGracias yo en personal es lo esperaba y sastifecho
javier r | First ImpressionsUna Oportunidad que Aprovechamos mi esposa y yo al enterarnos que es una buena opcion en nuestro momento de obtener ese beneficio de un mes gratis. Muchas gracias al la Compañía U-haul.com por su Servicio, atencion, amabilidad y respeto a nosotros como clientes.
ANGEL B | First ImpressionsWonderful, helpful staff!
Kathryn H | Overall ExperienceLeft because of rodents but Barry was great and worked to resolve the matter
tamela o | Overall ExperienceAffordable prices, helpful and friendly staff. My experience went smooth and made my moving experience les stressful.
Lucia G | First ImpressionsExcellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all Over
Jason A | First ImpressionsAmazing experience, great staff and impressive facility!
MARIA S | First ImpressionsIt was good.
Darhonda B | First ImpressionsI hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpful
Veronica G | Overall ExperienceStaff was great and very helpful.
Bryant R | Overall ExperienceI was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroney
carmen m | First ImpressionsMaria was very helpful and great customer service!
manuel p | First ImpressionsGreat service, always clean and we'll lit.
Jorge C | Overall ExperienceExcellent service
robert f | First ImpressionsA little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availabl
carlos T | First ImpressionsThis Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.
Michelle C | Overall ExperienceThe only improvement that I would suggest is to increase signage about what time the garage door locks for the night.
Jennifer A | Overall ExperienceGreat staff!
Shun S | Overall ExperienceVery clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great job
Dynasty F | First ImpressionsPrompt service. Good staff. Nice introduction. Hopefully the price won’t continue increasing like the rest especially the one I’m vacated.
POLICARPIO A | First ImpressionsVery friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.
Angelica N | First ImpressionsMuy limpio y personal amigable.
griselda d | Overall ExperienceStaff was helpful and knowledgeable
CARLA G | First ImpressionsThe only place I would rent from.
Ayondela M | First ImpressionsAlways Outstanding customer service I wouldn’t go anywhere else
Ayondela M | First ImpressionsFantastic service
Joyce K | First ImpressionsI was treated with respect, courtesy and if I need help in anything, I was assisted.
Graciela W | Overall Experienceall my question were answered, I was treated with respect and courtesy.
Graciela W | First ImpressionsThe staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.
nelson f | Overall ExperienceThey close 15 min prior to closing time. They don’t clean snow.
omar g | Overall ExperienceNot up to the mark .
Naga V | Overall ExperienceSabertooth is better than wolverine!
Barnett T | Overall ExperienceI really appreciate this service. It was very good and convenient. Thank you !
Jesus M | Overall ExperienceThanks for your help berry
Michael W | Overall ExperienceI used the free month of storage included with a one-way rental. This worked out great for me.
Brian N | Overall ExperienceCustomer service is not as I expected. Experienced a lot of errors while there and resolutions were not as prompt as expected either. If they get better on it it will definitely attract more clients.
silvia v | Overall ExperienceManagement were superior. All personell efficient and courteous.
Maureen W | Overall Experience