Customer Reviews for U-Haul Moving & Storage of Arrow Hart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Arrow Hart

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Katherine G. on

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Peter H. on

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William S. on

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All good.

Anne L. on

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Excellent driver. Able to maneuver in a tight area.

Cathy D. on

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David W. on

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Robert N. on

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Nice set up.Really impressed with the waiting areas.Staff was excellent.

James G. on

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Showed up at 830 am for an 8 o’clock reservation and the truck still wasn’t ready. Had to wait about 15-20 minutes for them to do an air check on the tires before I had access to the truck.

Edward F. on

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Dexter H. on

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Kathleen C. on

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Penny R. on

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everything was perfect!

Patrick F. on

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Top shelf,great place,accessible and highly recommended

Thomas H. on

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Truck was fine, everything went well. However, I signed up to be able to do fast check-in. System was down (according to store manager) and none of my info got put in. He did it for me (thank you), but just wish he could be a little friendlier about the whole process. I'm a semi-regular customer and he always seems harried and isn't the most pleasant guy to deal with. Customer service 101, be pleasant to deal with. Goes a long way in my own business.

Donald S. on

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Scheduled a truck for Portland at 8am September 29and called the day before and told I would have to go to Brunswick to get truck at 8:30-- none in Portland. The store in Brunswick doesn't open until 9am! Wasted more of my time and money driving to Brunswick and waiting for the store to open.

Michael F. on

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I had a very frustrating uhaul experience. I reserved a rental online successfully a few weeks in advance. I was called the day before my rental and told the pick up location changed. This caused inconvenience and also added mileage onto the truck which I had to pay for. I should have been told when I originally reserved equipment that it wasnt available, or at least given more notice. I picked up the rental at one location and was told that the furniture pads I reserved were not available. I had to drive the truck to another uhaul location to pick up the pads. This added time, inconvenience, and again mileage onto my rental. Finally my pick up and drop off locations were at two different uhauls in Brunswick (cooks corner and Cressey Drive.) This seemed unnecessary and caused inconvenience - I could not simply park my car at one location when I picked up and then drive away when I dropped off. I had to have someone drive me from the drop off location back to the pick up location to get my car. Since the two uhaul locations were in the same town it would have made sense to just have me go to one. Overall an incredibly frustrating and needlessly inconvenient experience.

Margaret F. on

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Peter F. on

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Agent was very personable and pointed out important details to help make the experience easier.

Katie O. on

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Was annoyed there was no way to review my contract while having the vehicle. The app is also slow. Good idea overall, but needs some fine tuning. Also, employees did not seem educated on how the app at all.

Frank G. on

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Todd B. on

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Kevin T. on

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Mildred D. on

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The uhaul representatives were very helpful. The service was tomely.

Clinton A. on

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John S. on

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Karen M. on

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John L. on

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Nice job guys

Caroline G. on

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Rose E. on

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David E. on

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In and out in about 5 minutes. No problems. Very friendly and even had a few jokes to lighten the mood..

Paul G. on

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William H. on

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julianna s. on

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AWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.

Paige T. on

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Communication and notifications were helpful and the facility was great! Staff was very professional and friendly.

THOMAS O. on

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Uhaul is a professionally run and clean and safe facility.I would recommend it to everyone.

Karen P. on

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This is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.

Albert M. on

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Super helpful staff and easy move in and out!

THERESA D. on

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The safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.

Billie Jo W. on

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Daniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.

John K. on

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Excellent

Brendan C. on

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Flexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.

Juliette B. on

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Tetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.

Tristram T. on

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Nice clean facilities. Very helpful and friendly staff. A great experience.

julia j. on

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Easy ride cross country nice truck just glad I got to Maine

Robert s. on

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"excellent" -like the stars say

Brett J. on

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This facility is absolutely amazing. Well run and super clean.

Joseph H. on

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Great service, everyone was friendly and helpful, beautiful facility.

Mark W. on

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Very pleased with cleanliness and ease of use.

Sarah R. on

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Great location! I would definitely use them again.

Jeffrey D. on

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The young gentleman working the counter was very nice and helpful.

robert j. on

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Our experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly

Brendan C. on

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Very clean and heated storage. Friendly, helpful staff.

Richard H. on

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Hardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.

Cindy G. on

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I found everything easy to deal with and the lady I talked to was very nice.

Dennis T. on

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Justin was professional in all aspects. Hopefully he is a valued and rewarded employee.

Robert C. on

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Staff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.

Marcella E. on

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Always friendly, helpful. Our stored belongings were well taken care of! Thanks!

karen a. on

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I did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened

John K. on

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Great experience all around

Jerry D. on

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Did not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.

lori p. on

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We did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!

Michael T. on

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Clean,friendly, convenient.

kathleen c. on

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Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

Linda J. on

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Very nice facility.

Tammy W. on

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Box was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!

Michael L. on

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All Good

Merridith L. on

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The worst! And they hold your items illegally if they don’t want to do their jobs!

Marie F. on

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Great and helpful staff. Thanks so much!

Rosalie G. on

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Val was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.

Paula R. on

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Great experience all around. Convenient inside bay for loading and unloading. Great access at any time.

Steve L. on

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Daniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc

Angela C. on

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Very easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.

Colin G. on

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I had a great experience here and would definitely go back in the future.

Emily M. on

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Great new facility. Also liked the "drop off" area where you could leave/take unwanted items.

Alfred F. on

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Everything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.

Michael D. on

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Everything was good and positive energy from everyone.

Nicholas M. on

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Staff was very kind and helpful,

walton w. on

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Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

DIANE J. on

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Best and easiest move ever

patty a. on

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People who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks

Joel K. on

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Though we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!

natasha f. on

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There is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.

Joshua H. on

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Facility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.

jessica t. on

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We’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.

Ryan W. on

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This was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.

glenn a. on

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I did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.

Jeff F. on

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I tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.

MICHAEL M. on

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All excellent

Timothy L. on

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Need to complete second access, toward the back.

Eric J. on

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My move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!

David A. on

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Dan went above and beyond to help me ! Thank you !

Melissa B. on

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Dan was excellent -- a great resource. Thank you!

keith Z. on

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Your folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!

CHRIS M. on

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The manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.

Victor S. on

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My father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!

robert p. on

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Val (Valerie), the delivery driver, was absolutely amazing.

linda l. on

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Delivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad

Stan W. on

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No comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.

CHARLE J. on

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My wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.

clint c. on

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I do not wish to write anything