Customer Reviews for U-Haul Moving & Storage of Arrow Hart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Arrow Hart

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David B. on

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Very nice location, but understaffed. Tried to call several times with no answer and recording saying 15 minute wait to talk to a person. Tried to chat on internet and got no answer in 15 minutes. When returning the trailer only one person at the office and that took 30 minutes to complete the return.

Elizabeth K. on

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Kevin P. on

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The pick up location was great. The manager Daniel Fenohr was great. We had several issues with our equipment. The truck had numerous issues. Realistically the truck should not have allowed out on the trip from Maine to Va. However Daniel was great. He took care of the issues that he could. He was very accommodating and went above and beyond. Some issues with the truck he could not correct and offered me a partial refund. I would do business at this site again based on Daniel.

Frank L. on

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robert m. on

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Thanks to customer service.

Kendra S. on

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Juliette B. on

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Tetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.

Kristin D. on

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Tim c. on

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Nothing. Dan was very polite and professional.

James D. on

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Robert S. on

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Dan and Justin were excellent with the booking process, the checking in and out. They are friendly and helpful. I have done business with them for 2 yrs and will continue when the need arises. Super pleased. Thank you very much.

Mark A. on

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Cathleen P. on

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The pickup and drop off process was incredibly smooth. When I called in advance to ask questions they were patiently, helpfully answered! Very pleased!

JOHN N. on

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When I set up the hitch appointment they said 1-2 days for the hitch to be delivered, my appointment was over a week later. Showed up for my appointment and they didn’t have a hitch. Reschedule for another day. They said they would call me to let me know the hitch had arrived. No call, so I called them via the managers cell phone because the office phone always goes to the call center, never directly to the facility! They confirmed they had the hitch so I went to the appointment the next day. Call center said one hour to install when it actually took two hours! Drove the vehicle away and subsequently found out that the light wiring did not work. Called the facility again and got the call center. They said the couldn’t connect me to the facility but they could message them to call me. I’ve been waiting over 5 hours and no call!! This is very unprofessional! I will have to drive over there to schedule an appointment that should have been done correctly in the first place!

Tristram T. on

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Nice clean facilities. Very helpful and friendly staff. A great experience.

Timothy F. on

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Vicki C. on

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julia j. on

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Easy ride cross country nice truck just glad I got to Maine

Eric G. on

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The only trouble we had was trying to access our storage unit after hrs. Though I used my card, the alarm still tripped when I opened the door. Luckily, an employee was still on site to disarm the alarm. Apparently our card/account hadn't been linked to 24 hr. access as it should have been. I believe the problem has been fixed now.

Bonnie c. on

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Can't think of any improvements. The staff were wonderful, esp since we decided I needed the truck a 2nd day so they were able to extend it with no problem, which worked out well as I had locked the keys to the rental car in the storage unit we were cleaning out and couldn't get back into that night. My mother had difficulty climbing into the cab of the pickup as she is elderly and short, so one young man was kind enough to find a small step stool for her to use to get back into it when we were there to extend the rental. Thank you very much fir everything.

Kevin P. on

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I have no issue with my pick up location. The Manager was very helpful and corrected a couple of issues for me. However the 26’ truck I rented was not safe for the road. The front end is very loose. It wanders all over the highway. You have to continually move the steering wheel to keep it going straight. If you go 65-70 mph (posted highway speeds) the entire truck shakes. You have to hold the steering wheel tightly with both hands. The mirrors vibrate so bad at this point you can’t make out what kind of vehicle is in the mirror. The front end makes all sorts of clunking sounds over bumps like something is loose or broke. Truck should not be on the road.

Jenny R. on

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Very nice staff, but first they changed my trailer hitch install apt without notifying me. Rented trailer from them as they did install, no problems initially but by 1000 mile mark (less than half way) kept losing trailer lights! The tail light wires were hanging with chains which damaging my brand new light connector and wires to trailer broke! Had to bring to Uhual at 1633 E US 50 OFallon IL 62269 to have wires replaced (I still have to pay to replace me new adapter now!!) so I’d atleast have working tail lights for next 1500 miles and was told the wiring wasn’t installed right,, that it absolutely never should have been left to just drag on ground and the hitch bar that was installed is too short so is also causing damage to my bumper! Not impressed! Lucky I didn’t get hit on highway!! Thankfully they were so sweet and thorough at Ofallon UHaul and I was back on my way that day. However for the cost of the hitch installation & parts, I expected a professional job. But now I’ve got to pay someone else to fix or replace it. Definitely not good business.

Dan K. on

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Nothing to improve on service was fast personal were very helpful facility was neat and impressive an all around professional outfit.

D. K. E. on

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Robert s. on

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"excellent" -like the stars say

Robin B. on

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WILLIAM B. G. on

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Clean and well maintained equipment. Set was easy and the operation of lights and hitch hight was checked and pictures were taken. The only suggestion would be to assign the equipment at set up. The equipment was in the very back, so a different trailer was taken.

Brett J. on

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This facility is absolutely amazing. Well run and super clean.

Lorinda B. on

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It was fine.

John K. on

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Mark M. on

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Ronald L. on

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catherin k. on

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The driver who brought my box and picked it up, was very helpful. She knew what she was doing!

MICHAEL V. on

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Joseph H. on

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Great service, everyone was friendly and helpful, beautiful facility.

Robert T. on

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Alan M. on

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Bruce B. on

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Frank T. on

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Based upon my pickup time, more staff is needed.

newton C. on

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can't think of anything.

Matthew A. on

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They didn't have a tow dolly when I can in, referred me to Augusta where I got one. They did not charge me the drop off fee to return in Brunswick. Great customer service as always

Rudolf W. on

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Our pick-up and delivery person, Val, was a pleasure to deal with.

scott g. on

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Used the mobile app for the first time. Thought I could pick this up without going into the office for the key, but had had to get the key from the clerk so could only pick-up when the office was open. Fortunately I had scheduled pick-up when the office was open. Also the vehicle was blocked in by two other trucks so I had to have someone move the trucks to get to mine. Overall the mobile app was not helpful at all for pick-up.

george b. on

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Mark W. on

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Very pleased with cleanliness and ease of use.

Brett J. on

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Paul C. on

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Prescott F. on

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Thomas R. on

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Seal the trailer from water

Terry L. on

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jason b. on

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Matt G. on

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Truck windows were so dirty inside and the window wiper sprayer didn’t work so it was hard to see. Didn’t have enough miles to even make it to Charlotte

Cassandra L. on

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Teri L. on

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Sarah R. on

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Great location! I would definitely use them again.

Elizabeth P. on

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jeffrey w. on

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Courteous staff very helpful in explaining all details

Francis E. on

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Bruce B. on

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Everything was explained fully Staff was very helpful

Nicholas L. on

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Everything went smoothly for returning truck

Jim G. on

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Staff was great, very knowledgable and helpful. Excellent experience all around.

Kate l. on

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I was very pleased that I was not sold a hitch that I did not need.

Julie S. on

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No complaints. Excellent and efficient service.

Audrey B. on

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Kevin R. on

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Mu-Hua H. on

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scott g. on

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Only issue I had was their was no USB port in the UHaul. I have a USB adapter that I use that goes in the cigarette lighter, but it would not work on either cigarette lighter. I tried different adapters, but none would work, so I had to stop and swap phones with my wife when my phone battery got low as she was travelling in a separate car.

Joan P. on

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nothing

Sara M. on

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The worker who helped me -- I believe his name was Justin -- was extremely accommodating and I received excellent customer service.

Meghan P. on

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There was some problem with the online database and they had lost my reservation. It took a long time troubleshooting with one of the workers to figure out how to restore it.

Jessica M. on

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Attendant was very helpful - Thank you!

Kris K. on

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A very long difficult install, but it was done with care and attention to detail. Everything is working perfectly. Many thanks.

Lisa P. on

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I thought the service was great!!! Both picking up and dropping off and plan to come back in a couple days to rent a trailer again :)

Jeffrey D. on

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Suzanne C. on

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I had a long wait. I was quoted about 2 hours and it was 3½ hours. Work was great just a long wait from what I was expecting.

Julie B. on

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wayne p. on

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Great service rick was very helpful

randy r. on

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MATT A. on

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RONALD G. on

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Jeffrey D. on

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The young gentleman working the counter was very nice and helpful.

george r. on

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Great location, friendly, helpful staff.

Fred R. on

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Maybe have the fee for the insurance cover the time used rather than compound every day, that gets into a hefty price, I had it for two days at 8 bucks a day, that was almost half the rental price, I am sure you can do better than that, thank you.

robert j. on

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Our experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly

Susan L. on

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Did after hours drop off so no interaction with personnel

randy r. on

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tracey s. on

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It was a Sunday, busy location, not the most welcoming group but it was fine.

Bernardo M. on

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sean r. on

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Aaron G. on

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PAUL M. on

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This is the only store I go to anymore. Great work.

Joshua R. on

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I called and set up an appointment to have a hitch and wiring installed and when I arrived the wiring was not there and I was told two hour to install the hitch! Please it took a tech at my work 20 minutes to install the hitch and wiring total

Brad H. on

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fast, knowledgeable, effective personal at tis location

Michael S. on

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I am disappointed as this was not the agreed upon pickup location. I drove many miles round trip because one was not available at the pickup location I originally selected. Also, I think I paid too much for a trailer rental.

Brendan C. on

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Very clean and heated storage. Friendly, helpful staff.

JOLENE M. on

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Theresa F. on

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Have someone answer the phone. I called after 2 and a half hours to check on my vehicle. My call went to an answering center. They then tried to call and there was still no answer. Why bother having a phone if all you do is ignore it.

Richard H. on

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Hardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.

Bruce D S. on

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I reserved a 4x8 foot (small) trailer, as I only had a small load to move to Massachusetts. When I arrived, I was advised that the only trailer available was a 5x8 foot trailer. This trailer is 1-1/2 feet taller and a foot wider than the 4x8 trailer - resulting in much worse gas mileage on my trip. The trailer had dirt on the floor, which I had to sweep clean before loading.

Cindy G. on

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I found everything easy to deal with and the lady I talked to was very nice.

Adrian K. on

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Dennis T. on

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Justin was professional in all aspects. Hopefully he is a valued and rewarded employee.

Dennis T. on

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Greg H. on

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Nancy T. on

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Val (pick up and drop off) was great!

Edward C. on

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David L. on

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Great service from Uhaul. Each member of the staff that i worked with was knowledgeable and helpful.

Joseph Y. on

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Galen T. on

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I was overcharged for things i didnt want or need absolute garbage i will never use this company again

Henry W. on

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Elizabeth M. on

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Frank M. on

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Lynn E. on

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I had to wait in line to check out my vehicle. More staff would have allowed me to leave sooner.

Jeffrey W. on

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Great job, as scheduled, with no surprises.

DEBORAH M. on

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John K. on

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Nice, helpful team at this location. Will definitely use again. Easier than other locations in area.

Lori M. on

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Great service! They always take the time to fully explain how to hook up the trailer. Very friendly!

Peter L. on

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William T. on

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David E. on

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CHARLES B. on

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lori t. on

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Dale H. on

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A better way for customers to know where to park, and where to exit, also the right hand turn to get on the highway is quite sharp for larger trucks. Other than that it was a great experience!

SUSANNE P. on

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I cannot think of anything at this time

Robert C. on

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Staff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.

STEAVE A. on

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jana p. on

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This facility is clean and the employees are all exemplary! I recently moved from SC and drove a 10’ truck with a car trailer behind it all the way to Maine. Upon my arrival I dropped off the car trailer at the Brunswick facility on Cressey Road-?and was told that my one way drive gave me a one month free storage unit in this beautiful facility. The ease of removing items from the truck to the unit with their complimentary moving items inside the heated area made the chore fast and efficient. I was fortunate to find a job & apartment fairly fast, so I used this U-HAUL again to rent a van to pick up a futon from a family member and come back for my items in storage- the van was clean and we appreciated the indoor area on another cold day. Thanks to all! I highly recommend this facility!!

Michael V. on

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The process was great and they have a very good selection

Peter L. on

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Fix the door on the truck that wouldn't close easily. But, the service at this location is phenomenal!

courtney n. on

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suzanne s. on

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Kathleen T. on

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Jaye G. on

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Nothing. The staff was fantastic.

Larry S. on

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Wonderful experience!

RICHARD L. on

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Marcella E. on

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Always friendly, helpful. Our stored belongings were well taken care of! Thanks!

James H. on

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Wonderful lady, very friendly, helpful, communicative. Thx!

Alexis W. on

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Even though they were busy, Chad helped me check in quickly which was appreciated because it was a very busy day for me as well!

EMILY K. on

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The equipment was great, and the workers were great face to face. But when I called to find out about returning the truck after hours I was told just to go online for assistance. And the online return isn't the most user friendly. If you don't have a smartphone to return the vehicle it is impossible to return.

Kevin P. on

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Richard E. on

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Kevin R. on

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karen a. on

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I did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened

John K. on

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Great experience all around

Jerry D. on

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Did not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.

lori p. on

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We did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!

Michael T. on

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Clean,friendly, convenient.

kathleen c. on

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Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

Linda J. on

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Very nice facility.

Tammy W. on

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Box was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!

Michael L. on

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All Good

Merridith L. on

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The worst! And they hold your items illegally if they don’t want to do their jobs!

Marie F. on

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Great and helpful staff. Thanks so much!

Rosalie G. on

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Val was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.

Paula R. on

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Great experience all around. Convenient inside bay for loading and unloading. Great access at any time.

Steve L. on

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Daniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc

Angela C. on

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Very easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.

Colin G. on

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I had a great experience here and would definitely go back in the future.

Emily M. on

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Great new facility. Also liked the "drop off" area where you could leave/take unwanted items.

Alfred F. on

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Everything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.

Michael D. on

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Everything was good and positive energy from everyone.

Nicholas M. on

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Staff was very kind and helpful,

walton w. on

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Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

DIANE J. on

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Best and easiest move ever

patty a. on

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People who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks

Joel K. on

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Though we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!

natasha f. on

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There is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.

Joshua H. on

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Facility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.

jessica t. on

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We’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.

Ryan W. on

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This was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.

glenn a. on

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I did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.

Jeff F. on

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I tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.

MICHAEL M. on

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All excellent

Timothy L. on

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Need to complete second access, toward the back.

Eric J. on

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My move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!

David A. on

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Dan went above and beyond to help me ! Thank you !

Melissa B. on

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Dan was excellent -- a great resource. Thank you!

keith Z. on

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Your folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!

CHRIS M. on

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The manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.

Victor S. on

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My father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!

robert p. on

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Val (Valerie), the delivery driver, was absolutely amazing.

linda l. on

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Delivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad

Stan W. on

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No comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.

CHARLE J. on

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My wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.

clint c. on

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I do not wish to write anything