Customer Reviews for U-Haul Moving & Storage of Arrow Hart

2,206 reviews

1 Cressey Rd   Brunswick, ME 04011

(207) 844-6090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 844-6090

1 Cressey Rd
Brunswick, ME 04011

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff is super friendly and helpful. The facility is very clean and easy to navigate. The security features give me peace of mind that my storage will be safe.

Diana P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britni B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen L.  |  First Impressions 
Rating:
5.0

Clean inside and out. Professional quick service. The best storage unit I’ve ever used!

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayda M.  |  First Impressions 
Rating:
5.0

Nice staff and Facility

Michael L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan W.  |  Overall Experience 
Rating:
3.0

The only thing is when we got all our items out of the unit, I went to the front, told them the unit was empty and cleaned out. That was on December 3rd, 2021. A worker was going to go and check it out, I ask if I should stay, I was told I didn’t have to that the unit will be looked at and a email sent to me stating everything looked good. I didn’t get a email, and they called on Dec. 14th stating that they didn’t know we moved out. So someone didn’t do their job that day, 3rd of December.

Jana F.  |  Overall Experience 
Rating:
5.0

Very. Convenient

KEVIN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK M.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is excellent. I would highly recommend it.

Jack H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherina L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  First Impressions 
Rating:
5.0

Staff very helpful and took time to explain everything well.

Ray V.  |  First Impressions 
Rating:
5.0

Top Notch! Glad we found you!!

WILLIAM M.  |  Overall Experience 
Rating:
4.0

Had issues with non renters gaining access after hours by trying to pull into 'garage' area, also, someone had been accessing my storages when I was not there, and guy with uhaul shirt went into a different unit one visit, he set off alarm and he shut and locked the door and boogied down hallway (not sure if just posing as employee?)-which does not give security a high rating. Employees were very helpful and accommodating though, which I do appreciate, and areas well maintained. Thank you for helping me through a rough time.

Bedorah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Glad I was able to get a tour from a staff member when I arrived to utilize my unit. The facility is confusing and maze-like but very clean and feels safe to go to. The employees were wonderful and very helpful as well as polite.

Anna L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mohamed A.  |  First Impressions 
Rating:
4.0

Under staffed.

Sorale B.  |  First Impressions 
Rating:
5.0

Justin was very helpful and informative much appreciated thank you guys

JUSTIN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina W.  |  First Impressions 
Rating:
5.0

THE ONE THAT HELPED ME WAS VERY HELPFUL AND FRIENDLY!

tina c.  |  First Impressions 
Rating:
5.0

Daniel and his staff were always courteous, helpful, and thorough during my 10-month rental period. Will recommend his facility to anyone asking about storage capability!

David F.  |  Overall Experience 
Rating:
4.0

You need to get an IT person to clear up problems with the program. It makes you think storage is available and it is not. Your staff is great but without proper equipment they are going to get bad things said about the company. They realy helped me with my dilemma.h

Lorraine S.  |  First Impressions 
Rating:
1.0

My reservation did not actually hold a storage unit or a truck. I understand this is a issue with the national uhaul system but the staff was not helpful in resolving this issue, causing hours long delays in my moving day plus extra expense. The facility bathroom was disgusting and I did not have access to the building or my unit and this was not resolved until after the office closed for the day. I reported the issue to upper management of the company and it was only then that anything changed. You can do better!

Sarah T.  |  First Impressions 
Rating:
5.0

Lighting in the units themselves was an issue but generally goid experience

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  Overall Experience 
Rating:
4.0

This store has become more busy since it first opened....so sometimes during the day, customer parking for someone visiting the office can be an issue....just something you may want to address in the near future.

Reilley T.  |  Overall Experience 
Rating:
4.0

Great, except website to pay monthly bill was terrible. Most of the time, I couldn't connect to do it, so had long waits on hold to pay bill. Very frustrating.

Steve D.  |  Overall Experience 
Rating:
5.0

Excellent, clean facility with easy access for unloading and loading items. I needed storage for a short period and these storage units were well located and suited my needs perfectly.

Annette D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Thank you!

Auyon M.  |  Overall Experience 
Rating:
5.0

My son is in the Navy and we needed to get his motorcycle. Your staff was very helpful.

Jose and Anna L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas H.  |  First Impressions 
Rating:
5.0

Excellent staff and very accommodating to our changing storage and moving needs. Highly recommended!

chet v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  First Impressions 
Rating:
5.0

Really impressive facility. Very helpful

Matthew N.  |  First Impressions 
Rating:
5.0

Manager was very helpful Explaining access

Christopher T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colin M.  |  First Impressions 
Rating:
3.0

We left our 2 10x10s 3 weeks early and were told no chance of an early out payback. This was very disappointing. Make rules that benefit your customers and you'll get more business.

gary m.  |  Overall Experience 
Rating:
5.0

Clean and convenient to access

Adam M.  |  First Impressions 
Rating:
5.0

Staff was always happy to help and answer questions about storage and renting vans

Christopher B.  |  Overall Experience 
Rating:
4.0

Except for when they mistakenly locked my unit, all went well.

George K.  |  Overall Experience 
Rating:
5.0

Efficient exchange. Helpful employees.

Charles R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLI L.  |  First Impressions 
Rating:
5.0

Very clean, secure, and well-lit facility. Especially like the drive-in loading and unloading area.

Bradford S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIVIAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDAHL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Promise S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca A.  |  Online Move In 
Rating:
5.0

Staff were very helpful in answering my questions during the move-in process, and the free carts were fantastic!

Alyssa G.  |  Online Move In 
Rating:
5.0

The young lady that helped us with move in paperwork was amazing. Glad we decided to utilize this facility.

DANA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  First Impressions 
Rating:
5.0

Thank you

Alyce G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly S.  |  First Impressions 
Rating:
5.0

I always had a polite greeting with everyone that works there and never had any problems with the storage/equipment rentals! Ty

Michael D.  |  Overall Experience 
Rating:
5.0

Always available for my questions

Phil L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heidi R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean d.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

The general manager was very pleasant and very helpful

KATHERINE I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin G.  |  Overall Experience 
Rating:
4.0

A+ for the facility, but would rather less technology to be able to provide better rates.

Stacey F.  |  Overall Experience 
Rating:
5.0

I've used U Haul many times for my moving as well as storage. Over the years I've always satisfied.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer service at this location is excellent! Derrick and Dawn were both very helpful. The facility itself is really nice. Very clean and in great condition. The ability to load and unload indoors is a big plus. We moved in during a snowstorm. Overall, a very good experience.

Mary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia L.  |  Overall Experience 
Rating:
5.0

This was an excellent experience for the year that we had this unit. Would highly recommend because of the facility and the people who worked there.

Jennifer S.  |  Overall Experience 
Rating:
5.0

My move in date was 12/31/2020 not 12/19/2020

Phil L.  |  First Impressions 
Rating:
5.0

Excellent, well run facility. All the staff are well trained and customer friendly. All areas are clean, well lit and secure. The indoor area to park and unload is excellent. I would highly recommend this facility to anyone needing storage.

Mike S.  |  Overall Experience 
Rating:
5.0

Derrick in Brunswick was very helpful and accommodating. The indoor unload was a blessing during the storm. The facility is so clean and well kept! It was great.

Mary W.  |  First Impressions 
Rating:
5.0

Very clean facility and always available, convenient location and felt very safe. And my belongs were kept safe and in excellent condition after three years if storage! Thx

Tyra P.  |  Overall Experience 
Rating:
5.0

If I need to store anything again, I won't think twice about returning to the Cressey Road facility.

Chris H.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff!

Donald K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

everet d.  |  Overall Experience 
Rating:
4.0

Helpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.

Jason K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  Overall Experience 
Rating:
5.0

Very impressed!

Mary R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elaine W.  |  Overall Experience 
Rating:
5.0

The space is amazing. Thank you.

Brett J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan M.  |  First Impressions 
Rating:
5.0

I'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.

Lorraine G.  |  Overall Experience 
Rating:
5.0

Great experience overall thank you soooo much

Brittney S.  |  Overall Experience 
Rating:
5.0

Dan and his staff were very friendly, helpful and accommodating. We’ve used this location for storage and truck rentals over the past few years, always a pleasant experience.

SARAH H.  |  Overall Experience 
Rating:
5.0

Great management. Very friendly and helpful. Everything from truck rental to storage unit was flawless and convenient. Will use again.

Eli R.  |  Overall Experience 
Rating:
4.0

It would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!

Dennis T.  |  First Impressions 
Rating:
5.0

to expensive

dillon w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

T. BARIDI N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirsten l.  |  Overall Experience 
Rating:
5.0

Very clean and courteous workers

gordon h.  |  First Impressions 
Rating:
2.0

The worst loading/unloading operation I've ever seen - we had to wait more than 30 minutes for one of only 2 spaces to unload. The entry systems where you swipe a card is confusing and we set off the alarm. I'd not recommend nor use this place again. Very few carts were available to push our furniture the long way to our storage cage either. A very bad experience.

bruce g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnold L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  Online Move In 
Rating:
5.0

Whomever helped me, I think his name was Erik, he was younger probably 20 and was extremely professional, helpful and knowledgable. If I was his boss I would pay him more. He walked us through all your covid precautions and laied down all the ground rules for the storage facility

dillon w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris H.  |  First Impressions 
Rating:
5.0

Daniel Fenohr is the most attentive storage manager I’ve encountered. Totally responsive and a straight talking good person. His facilities are well attended to and he is exceedingly responsive. The staff I interacted with were very helpful. I felt well taken care of and had a full understanding of policies and what I was committing myself to. Would use them again.

Robert M.  |  Overall Experience 
Rating:
5.0

We had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,

Lisa I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Granville F.  |  Overall Experience 
Rating:
5.0

Great job keep up the good work!

Monika G.  |  Overall Experience 
Rating:
5.0

Daniel Fenobr was very helpful and friendly

Mark W.  |  First Impressions 
Rating:
5.0

Had rodent feces in the bottom of my unit. I’m happy I had mainly totes. Very gross! Overall the units are clean and well maintained.

Kristen M.  |  Overall Experience 
Rating:
5.0

Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.

Kirsten B.  |  Online Move In 
Rating:
5.0

Excellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.

jeffrey w.  |  Overall Experience 
Rating:
5.0

Dan and Justin’s customer service went above and beyond what was expected.

Daniel S.  |  Overall Experience 
Rating:
5.0

The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not

susan b.  |  First Impressions 
Rating:
5.0

Highly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. Thanks!

Carole D.  |  Overall Experience 
Rating:
5.0

It was clean staff was all way helpful and 24 hour access and good prices

AnnMarie F.  |  Overall Experience 
Rating:
5.0

Thank u so very much for your help, Dan! I'm so very appreciative.

Jon H.  |  First Impressions 
Rating:
5.0

Happy

Diana L.  |  Overall Experience 
Rating:
4.0

It was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.

Lisa G.  |  Overall Experience 
Rating:
5.0

I have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best

David J.  |  Overall Experience 
Rating:
5.0

Great place and helpful people

Bethany C.  |  First Impressions 
Rating:
5.0

served my needs very well. staff were professional and friendly. excellent facility.

ANN S.  |  Overall Experience 
Rating:
5.0

Top shelf,great place,accessible and highly recommended

Patrick F.  |  Overall Experience 
Rating:
1.0

AWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.

julianna s.  |  Overall Experience 
Rating:
5.0

Communication and notifications were helpful and the facility was great! Staff was very professional and friendly.

Paige T.  |  Overall Experience 
Rating:
5.0

Uhaul is a professionally run and clean and safe facility.I would recommend it to everyone.

THOMAS O.  |  Overall Experience 
Rating:
5.0

This is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.

Karen P.  |  Overall Experience 
Rating:
5.0

Super helpful staff and easy move in and out!

Albert M.  |  Overall Experience 
Rating:
4.0

The safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.

THERESA D.  |  Overall Experience 
Rating:
5.0

Daniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.

Billie Jo W.  |  Overall Experience 
Rating:
5.0

Excellent

John K.  |  Overall Experience 
Rating:
5.0

Flexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.

Brendan C.  |  Overall Experience 
Rating:
5.0

Tetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.

Juliette B.  |  Overall Experience 
Rating:
5.0

Nice clean facilities. Very helpful and friendly staff. A great experience.

Tristram T.  |  First Impressions 
Rating:
5.0

Easy ride cross country nice truck just glad I got to Maine

julia j.  |  First Impressions 
Rating:
5.0

"excellent" -like the stars say

Robert s.  |  First Impressions 
Rating:
5.0

This facility is absolutely amazing. Well run and super clean.

Brett J.  |  First Impressions 
Rating:
5.0

Great service, everyone was friendly and helpful, beautiful facility.

Joseph H.  |  First Impressions 
Rating:
5.0

Very pleased with cleanliness and ease of use.

Mark W.  |  Overall Experience 
Rating:
5.0

Great location! I would definitely use them again.

Sarah R.  |  Overall Experience 
Rating:
5.0

The young gentleman working the counter was very nice and helpful.

Jeffrey D.  |  First Impressions 
Rating:
5.0

Our experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly

robert j.  |  Overall Experience 
Rating:
5.0

Very clean and heated storage. Friendly, helpful staff.

Brendan C.  |  First Impressions 
Rating:
5.0

Hardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.

Richard H.  |  Overall Experience 
Rating:
5.0

I found everything easy to deal with and the lady I talked to was very nice.

Cindy G.  |  Overall Experience 
Rating:
5.0

Justin was professional in all aspects. Hopefully he is a valued and rewarded employee.

Dennis T.  |  First Impressions 
Rating:
5.0

Staff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.

Robert C.  |  Overall Experience 
Rating:
5.0

Always friendly, helpful. Our stored belongings were well taken care of! Thanks!

Marcella E.  |  Overall Experience 
Rating:
5.0

I did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened

karen a.  |  Overall Experience 
Rating:
5.0

Great experience all around

John K.  |  Overall Experience 
Rating:
5.0

Did not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.

Jerry D.  |  Overall Experience 
Rating:
3.0

We did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!

lori p.  |  Overall Experience 
Rating:
5.0

Clean,friendly, convenient.

Michael T.  |  Overall Experience 
Rating:
5.0

Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

kathleen c.  |  First Impressions 
Rating:
5.0

Very nice facility.

Linda J.  |  Overall Experience 
Rating:
1.0

Box was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!

Tammy W.  |  Overall Experience 
Rating:
5.0

All Good

Michael L.  |  Overall Experience 
Rating:
1.0

The worst! And they hold your items illegally if they don’t want to do their jobs!

Merridith L.  |  Overall Experience 
Rating:
5.0

Great and helpful staff. Thanks so much!

Marie F.  |  Overall Experience 
Rating:
5.0

Val was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.

Rosalie G.  |  Overall Experience 
Rating:
5.0

Great experience all around. Convenient inside bay for loading and unloading. Great access at any time.

Paula R.  |  Overall Experience 
Rating:
5.0

Daniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc

Steve L.  |  Overall Experience 
Rating:
5.0

Very easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.

Angela C.  |  Overall Experience 
Rating:
5.0

I had a great experience here and would definitely go back in the future.

Colin G.  |  Overall Experience 
Rating:
5.0

Great new facility. Also liked the "drop off" area where you could leave/take unwanted items.

Emily M.  |  Overall Experience 
Rating:
5.0

Everything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.

Alfred F.  |  Overall Experience 
Rating:
5.0

Everything was good and positive energy from everyone.

Michael D.  |  Overall Experience 
Rating:
4.0

Staff was very kind and helpful,

Nicholas M.  |  Reservation 
Rating:
2.0

Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

walton w.  |  Reservation 
Rating:
5.0

Best and easiest move ever

DIANE J.  |  Overall Experience 
Rating:
5.0

People who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks

patty a.  |  Overall Experience 
Rating:
5.0

Though we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!

Joel K.  |  Overall Experience 
Rating:
3.0

There is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.

natasha f.  |  Overall Experience 
Rating:
2.0

Facility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.

Joshua H.  |  Overall Experience 
Rating:
1.0

We’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.

jessica t.  |  Overall Experience 
Rating:
5.0

This was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.

Ryan W.  |  Overall Experience 
Rating:
5.0

I did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.

glenn a.  |  Overall Experience 
Rating:
5.0

I tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.

Jeff F.  |  Reservation 
Rating:
5.0

All excellent

MICHAEL M.  |  Overall Experience 
Rating:
4.0

Need to complete second access, toward the back.

Timothy L.  |  Overall Experience 
Rating:
3.0

My move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!

Eric J.  |  Overall Experience 
Rating:
5.0

Dan went above and beyond to help me ! Thank you !

David A.  |  Reservation 
Rating:
5.0

Dan was excellent -- a great resource. Thank you!

Melissa B.  |  Overall Experience 
Rating:
5.0

Your folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!

keith Z.  |  Overall Experience 
Rating:
5.0

The manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.

CHRIS M.  |  Overall Experience 
Rating:
5.0

My father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!

Victor S.  |  Overall Experience 
Rating:
5.0

Val (Valerie), the delivery driver, was absolutely amazing.

robert p.  |  Overall Experience 
Rating:
2.0

Delivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad

linda l.  |  Overall Experience 
Rating:
5.0

No comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.

Stan W.  |  Overall Experience 
Rating:
5.0

My wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.

CHARLE J.  |  Overall Experience 
Rating:
5.0

I do not wish to write anything

clint c.  |  Overall Experience 
No reviews have been submitted for this location.

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