Customer Reviews for U-Haul Moving & Storage of Arrow Hart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Arrow Hart

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everet d. | Overall Experience |
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Customer did not leave a comment.

STEPHEN P.
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I rent trucks from this facility regularly and they are always excellent.

Paul B.
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Had to wait 20 minutes to check equipment in.

MARK M.
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Customer did not leave a comment.

BRIAN O.
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Loved the quick touch less return process.

Michael E.
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Customer did not leave a comment.

RICHARD L.
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Customer did not leave a comment.

DAVID T.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

PETER L.
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Customer did not leave a comment.

VALERIE R.
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Nothing

SINCLAIR W.
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Customer did not leave a comment.

DAWN T.
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Engine light came on as soon as I drove it off the lot, saying gas cap needed to be tightened. Also, my son said I was supposed to get money back for cleaning it?? He said he read that on the truck. Of course noone made any mention of that.. I received no guidance about the truck about dollies or moving blankets, pretty much just handed the keys and sent on my way. Not a BAD experience, just funny how a 19.95 truck ends up being 85 dollars moving ONE town away.

CYNTHIA L.
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The person who did the check in was very helpful, with good advise. She also made a very sad day for me more comfortable, the person who I asked about a noise when starting the van was also great. The gentleman who check the van back in was very personable. Everyone has off days, yet my experience I was the only one with the off day. Thank you making a difficult time a bit easier!

LOUIS D.
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Customer did not leave a comment.

TYLER K.
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Customer did not leave a comment.

Jason K. | First Impressions |
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Helpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.

THOMASALAN W.
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very nice people and great service, product

RONALD O.
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Everything was as it should be.

Christopher B.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

JAMES F.
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Customer did not leave a comment.

Mike S. | Overall Experience |
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Customer did not leave a comment.

DAVID B.
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This new location in Brunswick is the best! Parking, large store and great service. Loved the van we rented.

KEITH G.
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Great service and equipment....they go the extra mile to help you!!!

Joseph H. | Overall Experience |
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Customer did not leave a comment.

VADIM P.
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Customer did not leave a comment.

Bradford P.
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Customer did not leave a comment.

Yuriy T.
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Customer did not leave a comment.

Eldred H.
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Customer did not leave a comment.

TODD K.
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Everything was run very smoothly.

NANCIE M.
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The staff was especially helpful and professional.

PAUL C.
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You show a very low price on ya trucks but then when you rent them ya have to buy insurance pay taxes ect so it's not the price you see. Kinda like bait and switch

Mary R. | Online Move In |
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Very impressed!

JAMES D.
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Justin issued the truck to me, he made sure to let me know that the truck was disinfected. Dawn quickly checked the truck back in.

DARRYL G.
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Customer did not leave a comment.

Rick P.
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Customer did not leave a comment.

Cynthia C.
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The delivery driver did an excellent job!

Mary R.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Melany M.
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Customer did not leave a comment.

WENDE C.
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Upgrade the radio.... :o)

RICHARD M.
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Customer did not leave a comment.

JAMES T.
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This was the least professional transaction I have ever gone through. I was told I had a rental lined up for a scheduled day and then the rental was not available. I was told I would have a truck at a particular location, then it wasn't available. You should listen to the phone calls I had to go through during this process. David(?) in Brunswick office should be fired. He has zero customer service ability. I'll never use UHaul again and have been telling others about my experience. So, to answer the question above, What can you do to improve the experience? When someone makes a reservation, reserve the actual truck.

Stephen P.
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Customer did not leave a comment.

MARK P.
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Customer did not leave a comment.

Robert C.
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Hey, I got 5 star service, period!

Samantha K.
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Worst company in America

JENNIFER P.
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The cost at the end was astronomical

Kerry R.
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We waited over 20 minutes for a clerk to come in and get our rental van. I had to go to the corporate office and an unmasked lady came to help. Being unmasked is against Maine state law!! When I came back two hours later we waited 30 minutes to check in our van. Three female employees from the front office came in unmasked and you had a customer come in unmasked. AGAINST STATE LAW AGAIN!!! NOT COMING BACK - THIS IS VERY DANGEROUS!!!!

JAMES T.
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All was good.

Matthew F.
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Giant U-haul location. Easy in, Easy out no bull professional U-haul location. Has storage units. A1 best

Pamela B.
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The van was dirty inside and out but not excessively

ALLAN L.
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Customer did not leave a comment.

Brenda C.
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Dan at the Cressey Road location was amazing! Informative, friendly, professional and most pleasant...he has a great sense of humor. Every aspect of the experience was positive.

John T.
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Customer did not leave a comment.

Elaine W. | Overall Experience |
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Customer did not leave a comment.

ZACHARIAH D.
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Customer did not leave a comment.

Glenn M.
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Customer did not leave a comment.

Jane T.
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Daniel was extremely helpful to us. He made the whole experience top notch.

Jim B.
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Would have been fun to watch the boxes progress as it went across country. Everyone I dealt with on both ends was very pleasant and professional, especially the lady I talked to in Washington state.

Brevard G.
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Customer did not leave a comment.

CHRISTOPHER B.
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Customer did not leave a comment.

GARETH S.
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Friendly professional staff, well maintained useful equipment. Mr fernald took my return and we had a pleasant conversation where he spoke highly of your business. 5 stars, will use you next time! Thank you

DEBORAH E.
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Higher more people so I would not have to wait 30 minutes to pick up my rental! Your online app is useless

ELIZABETH C.
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Customer did not leave a comment.

Brett J. | Overall Experience |
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The space is amazing. Thank you.

Alan M. | First Impressions |
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Customer did not leave a comment.

DEBORAH C.
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Customer did not leave a comment.

ADAM R.
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Customer did not leave a comment.

BRIAN J.
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Customer did not leave a comment.

Edward H.
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Customer did not leave a comment.

GINA R.
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Customer did not leave a comment.

Angela D.
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Keep doing what you're doing - service is prompt, helpful. We've rented a trailer several times from this location and usually always have a pleasant experience.

Lorraine G. | Overall Experience |
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I'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.

Keith G.
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Excellent service from Danial and his staff A+, thank you

JOHN B.
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Best location i have ever dealt with. Staffing is thinner than at other locations but their work output exceeds other locations as well. Really good experiences there over the years.

JAMES G.
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Keep up the high standards!

CHARLES T.
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Customer did not leave a comment.

Justin L.
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Customer did not leave a comment.

Steven B.
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Praise for lone employee at facility early on Sunday morning (Derick?) - helpful & courteous.

STANLEY N.
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Customer did not leave a comment.

BRUCE T.
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Staff did not have the knowledge to process my contract to include accepting a credit card payment. Poor training. The vehicle was parked in a lot 400 yards from the office. I was tossed the key and told “go find it”. I feel the vehicle should have been brought to close proximity to office and safety items gone over before turning loose. I would NOT recommend this location.

Dennis F.
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Customer did not leave a comment.

Tam Thanh H.
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Excellent customer service and the staff is friendly.

FRANKLIN M.
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Customer did not leave a comment.

Thomas J.
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Customer did not leave a comment.

TAYLOR W.
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Justin was the kind of employee every owner wants for his entire career.

Linda F.
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Drop off of the car transport and truck was very smooth and it was easy to navigate the drop off of same. Very nice, clean facility and very helpful staff.

jane E.
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Excellent process. Worked as advertised!

BRIAN W.
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Good quality, clean store, friendly service.

STEPHEN P.
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The staff is very helpful and friendly.

COREY S.
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Service was excellent. Pick up and drop off was quick and easy.

Brittney S. | Overall Experience |
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Great experience overall thank you soooo much

PETER W.
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Exceeded expectations!

JEFFREY W.
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Best UHAUL location in the U.S. and I have tried a lot of them from coast to coast.

BETH ANN N.
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Customer did not leave a comment.

Doreen H.
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Customer did not leave a comment.

HARVEY BRIAN C.
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It was a busy Saturday and the manager was accommodating all the customers efficiently. I just needed a trailer for a few hrs and he got me hooked up quickly and when I returned the trailer another member quickly took care of that part. Very good experience.

CARLOS V.
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Customer did not leave a comment.

Donald K.
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Very friendly and helpful. All employees were masked.

PAUL C.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

KEITH G.
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Excellent service and staff

SARAH H. | Overall Experience |
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Dan and his staff were very friendly, helpful and accommodating. We’ve used this location for storage and truck rentals over the past few years, always a pleasant experience.

HADLEY L.
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Was a great experience I have zero complaints.

Sonedavy S.
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Customer did not leave a comment.

ALLEN L.
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Your computer system at that location lacks speed. Even with me doing all my work for the reservation on line, it still took 20 minutes to get off the counter. The employees were getting frustrated with it also. Thanks

HOPE C.
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Customer did not leave a comment.

LELIA H.
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Customer did not leave a comment.

HEATHER A.
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Customer did not leave a comment.

Eli R. | Overall Experience |
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Great management. Very friendly and helpful. Everything from truck rental to storage unit was flawless and convenient. Will use again.

Dennis T. | First Impressions |
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It would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!

dillon w. | Overall Experience |
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to expensive

T. BARIDI N. | First Impressions |
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Customer did not leave a comment.

MARK W. | First Impressions |
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Customer did not leave a comment.

Elaine W. | First Impressions |
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Customer did not leave a comment.

Dustin C. | Overall Experience |
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Customer did not leave a comment.

kirsten l. | Overall Experience |
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Customer did not leave a comment.

gordon h. | First Impressions |
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Very clean and courteous workers

bruce g. | First Impressions |
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The worst loading/unloading operation I've ever seen - we had to wait more than 30 minutes for one of only 2 spaces to unload. The entry systems where you swipe a card is confusing and we set off the alarm. I'd not recommend nor use this place again. Very few carts were available to push our furniture the long way to our storage cage either. A very bad experience.

Arnold L. | Overall Experience |
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Customer did not leave a comment.

Amanda T. | Online Move In |
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Customer did not leave a comment.

dillon w. | First Impressions |
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Whomever helped me, I think his name was Erik, he was younger probably 20 and was extremely professional, helpful and knowledgable. If I was his boss I would pay him more. He walked us through all your covid precautions and laied down all the ground rules for the storage facility

Chris H. | First Impressions |
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Customer did not leave a comment.

Robert M. | Overall Experience |
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Daniel Fenohr is the most attentive storage manager I’ve encountered. Totally responsive and a straight talking good person. His facilities are well attended to and he is exceedingly responsive. The staff I interacted with were very helpful. I felt well taken care of and had a full understanding of policies and what I was committing myself to. Would use them again.

Lisa I. | Overall Experience |
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We had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,

Granville F. | Overall Experience |
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Customer did not leave a comment.

Monika G. | Overall Experience |
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Great job keep up the good work!

Mark W. | First Impressions |
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Daniel Fenobr was very helpful and friendly

Kristen M. | Overall Experience |
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Had rodent feces in the bottom of my unit. I’m happy I had mainly totes. Very gross! Overall the units are clean and well maintained.

Kirsten B. | Online Move In |
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Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.

jeffrey w. | Overall Experience |
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Excellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.

Daniel S. | Overall Experience |
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Dan and Justin’s customer service went above and beyond what was expected.

susan b. | First Impressions |
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The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not

Carole D. | Overall Experience |
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Highly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. Thanks!

AnnMarie F. | Overall Experience |
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It was clean staff was all way helpful and 24 hour access and good prices

Jon H. | First Impressions |
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Thank u so very much for your help, Dan! I'm so very appreciative.

Diana L. | Overall Experience |
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Happy

Lisa G. | Overall Experience |
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It was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.

David J. | Overall Experience |
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I have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best

Bethany C. | First Impressions |
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Great place and helpful people

ANN S. | Overall Experience |
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served my needs very well. staff were professional and friendly. excellent facility.

Patrick F. | Overall Experience |
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Top shelf,great place,accessible and highly recommended

julianna s. | Overall Experience |
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AWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.

Paige T. | Overall Experience |
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Communication and notifications were helpful and the facility was great! Staff was very professional and friendly.

THOMAS O. | Overall Experience |
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Uhaul is a professionally run and clean and safe facility.I would recommend it to everyone.

Karen P. | Overall Experience |
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This is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.

Albert M. | Overall Experience |
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Super helpful staff and easy move in and out!

THERESA D. | Overall Experience |
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The safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.

Billie Jo W. | Overall Experience |
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Daniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.

John K. | Overall Experience |
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Excellent

Brendan C. | Overall Experience |
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Flexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.

Juliette B. | Overall Experience |
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Tetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.

Tristram T. | First Impressions |
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Nice clean facilities. Very helpful and friendly staff. A great experience.

julia j. | First Impressions |
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Easy ride cross country nice truck just glad I got to Maine

Robert s. | First Impressions |
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"excellent" -like the stars say

Brett J. | First Impressions |
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This facility is absolutely amazing. Well run and super clean.

Joseph H. | First Impressions |
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Great service, everyone was friendly and helpful, beautiful facility.

Mark W. | Overall Experience |
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Very pleased with cleanliness and ease of use.

Sarah R. | Overall Experience |
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Great location! I would definitely use them again.

Jeffrey D. | First Impressions |
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The young gentleman working the counter was very nice and helpful.

robert j. | Overall Experience |
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Our experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly

Brendan C. | First Impressions |
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Very clean and heated storage. Friendly, helpful staff.

Richard H. | Overall Experience |
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Hardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.

Cindy G. | Overall Experience |
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I found everything easy to deal with and the lady I talked to was very nice.

Dennis T. | First Impressions |
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Justin was professional in all aspects. Hopefully he is a valued and rewarded employee.

Robert C. | Overall Experience |
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Staff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.

Marcella E. | Overall Experience |
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Always friendly, helpful. Our stored belongings were well taken care of! Thanks!

karen a. | Overall Experience |
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I did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened

John K. | Overall Experience |
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Great experience all around

Jerry D. | Overall Experience |
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Did not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.

lori p. | Overall Experience |
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We did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!

Michael T. | Overall Experience |
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Clean,friendly, convenient.

kathleen c. | First Impressions |
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Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

Linda J. | Overall Experience |
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Very nice facility.

Tammy W. | Overall Experience |
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Box was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!

Michael L. | Overall Experience |
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All Good

Merridith L. | Overall Experience |
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The worst! And they hold your items illegally if they don’t want to do their jobs!

Marie F. | Overall Experience |
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Great and helpful staff. Thanks so much!

Rosalie G. | Overall Experience |
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Val was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.

Paula R. | Overall Experience |
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Great experience all around. Convenient inside bay for loading and unloading. Great access at any time.

Steve L. | Overall Experience |
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Daniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc

Angela C. | Overall Experience |
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Very easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.

Colin G. | Overall Experience |
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I had a great experience here and would definitely go back in the future.

Emily M. | Overall Experience |
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Great new facility. Also liked the "drop off" area where you could leave/take unwanted items.

Alfred F. | Overall Experience |
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Everything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.

Michael D. | Overall Experience |
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Everything was good and positive energy from everyone.

Nicholas M. | Reservation |
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Staff was very kind and helpful,

walton w. | Reservation |
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Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

DIANE J. | Overall Experience |
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Best and easiest move ever

patty a. | Overall Experience |
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People who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks

Joel K. | Overall Experience |
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Though we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!

natasha f. | Overall Experience |
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There is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.

Joshua H. | Overall Experience |
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Facility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.

jessica t. | Overall Experience |
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We’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.

Ryan W. | Overall Experience |
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This was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.

glenn a. | Overall Experience |
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I did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.

Jeff F. | Reservation |
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I tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.

MICHAEL M. | Overall Experience |
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All excellent

Timothy L. | Overall Experience |
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Need to complete second access, toward the back.

Eric J. | Overall Experience |
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My move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!

David A. | Reservation |
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Dan went above and beyond to help me ! Thank you !

Melissa B. | Overall Experience |
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Dan was excellent -- a great resource. Thank you!

keith Z. | Overall Experience |
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Your folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!

CHRIS M. | Overall Experience |
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The manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.

Victor S. | Overall Experience |
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My father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!

robert p. | Overall Experience |
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Val (Valerie), the delivery driver, was absolutely amazing.

linda l. | Overall Experience |
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Delivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad

Stan W. | Overall Experience |
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No comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.

CHARLE J. | Overall Experience |
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My wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.

clint c. | Overall Experience |
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I do not wish to write anything

No reviews have been submitted for this location.

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