Customer Reviews for U-Haul Moving & Storage of Arrow Hart

1,937 reviews

1 Cressey Rd   Brunswick, ME 04011

(207) 844-6090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(207) 844-6090

1 Cressey Rd
Brunswick, ME 04011

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

There were part availability issues (not uhaul's fault, I understand) but also communication issues throughout the process of making this installation happen. I had to go way above and beyond to work for communication for 2 months and even switch from my original location to get the installation to happen. The friendly helpfulness of the employees who did eventually help me and get the hitch installed was noteworthy and much appreciated. But I felt that I had to take a far too active roll in hunting down communication than I should have had to and was not happy with the lack of communication efforts and updates through most of the process. It was extremely stressful, and hard to keep the ball rolling. Seems to be not so much a problem with the existing employees, who appeared to be doing all they could, but rather a problem of not enough employees. There doesn't seem to be anything specifically wrong with this facility, but will not be going out of my way to use uhaul in general for hitch installation in the future.

Alice C. 
Rating:
5.0

Customer did not leave a comment.

vincent G. 
Rating:
4.0

Had issues with non renters gaining access after hours by trying to pull into 'garage' area, also, someone had been accessing my storages when I was not there, and guy with uhaul shirt went into a different unit one visit, he set off alarm and he shut and locked the door and boogied down hallway (not sure if just posing as employee?)-which does not give security a high rating. Employees were very helpful and accommodating though, which I do appreciate, and areas well maintained. Thank you for helping me through a rough time.

Bedorah M.  |  Overall Experience 
Rating:
5.0

Fast

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP T. 
Rating:
5.0

Customer did not leave a comment.

GRANT S. 
Rating:
5.0

Great experience using U-Haul's Arrow Heart store. The team there are good people and the rental process was quick & efficient, not least because I pre-ordered via the website. However, there was one significant issue that needs attention.. Location appears to be understaffed, so callers — apparently, per some kind of STUPID corporate policy?? — regularly get a, 'The number you dialed is not in service' message....in other words, it sounds like they've gone out of business. This is the CRAZIEST example of silly, wrongheaded corporate governance I've ever seen or heard of and comes across even worse in direct experience. Look, I know this is a tough time for big companies to maintain adequate staffing (both due to the pandemic and a long-standing reliance on CHEAPSKATE HIRING PRACTICES), but it's a mess. FIX THIS. Enterprise rents vans, too, y'know? . . .

Allen C. 
Rating:
5.0

Great service and speedy pick up and return.

William R. 
Rating:
5.0

Exceptional service even though we were in a rain storm, thank you!

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN M. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
4.0

Customer did not leave a comment.

Nathan C. 
Rating:
1.0

I was not given a walkthrough if the truck with an employee, and was not provided pre-pickup photos. There was damage on the truck that was attributed to me, but that was not the case. 0/10

PETER O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Just keep doing what you are doing. I wouldn't change a thing.

Theresa D. 
Rating:
5.0

Your service to me both times I've used it has been very good. Thanks 😊

BRIAN C. 
Rating:
5.0

Absolutely nothing - it was smooth as silk

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Very efficient.

MARK S. 
Rating:
3.0

I was unable to track my Uboxes the entire time. CS was less than helpful and no one could provide the answers. It was extremely disappointing, considering that you already had half of your money at that point.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA S. 
Rating:
5.0

Could improve your phone response. Very difficult to reach anyone when calling for information.

Henri A. 
Rating:
4.0

Serious lack of short term parking for partial day rentals.

Brian D. 
Rating:
3.0

When delivered there were no tarps over the boxes, just wood.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
4.0

the assitant check in was amazing he was new very helpful i would reccomend you guys to everyone thanks

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

JOANN MARIE H. 
Rating:
4.0

Customer did not leave a comment.

Susan E. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS J. 
Rating:
5.0

this location is the best! we also rent space and couldn't be happier.

LEON B. 
Rating:
5.0

Not much! Great location and helpful staff.....

BRIAN P. 
Rating:
5.0

Glad I was able to get a tour from a staff member when I arrived to utilize my unit. The facility is confusing and maze-like but very clean and feels safe to go to. The employees were wonderful and very helpful as well as polite.

Anna L.  |  Online Move In 
Rating:
5.0

Better training of associates, manager had to fix pricing as I was charged for 2 separate orders in stead of 2 boxes together

CHRISTOPHER B. 
Rating:
4.0

Computers often delay check out. Their system is slow. Dropping off 6x12 trailer after hours not possible without their tool as is too heavy to lift off.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
1.0

Horrible customer service and the female at the desk put me in for the wrong time, ended up getting a call at 7 am in the morning like are you crazy?

MAURISA C. 
Rating:
5.0

Again UHaul's apparent policy of sending customers miles from their location to pick up equipment, for UHaul's convenience, and with utter disregard of the customer outweighs anything positive about the drop-off or the quality of the trailer. I WILL NEVER DEAL WITH UHAUL AGAIN. Although, you didn't ask, I would also say that UHaul's on line system is AWFUL. I attempted to line everything up in advance on line. It apparently did not work. Without any explanation my reservation was cancelled moments before my trip. THE UHAUL EXPERIENCE ABSOLUTELY WAS THE MOST NERVE WRACKING, FRUSTRATING CONSUMER EXPERIENCE OF MY LIFE ( AND I AM 65). I HATE UHAUL WITH A PASSION.

GEOFFREY L. 
Rating:
5.0

More truck inventory for flexible reservation extensions.

MICHAEL B. 
Rating:
5.0

This continues to be the primary location I recommend I've used this location many times now with great service.

NORMAN L. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
4.0

Under staffed.

Sorale B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIRK W. 
Rating:
5.0

everything went well.

DAVID D. 
Rating:
5.0

Justin was very helpful and informative much appreciated thank you guys

JUSTIN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Excellent service. Glenn and his team are great to work with. Very helpful and thoughtful. I will use the cargo van again. It was great

DEVERA P. 
Rating:
5.0

Customer did not leave a comment.

MERLIN S. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

can't improve on perfect

Mark R. 
Rating:
4.0

Service representatives were friendly and curious

GABRIELLE P. 
Rating:
5.0

THE ONE THAT HELPED ME WAS VERY HELPFUL AND FRIENDLY!

tina c.  |  First Impressions 
Rating:
5.0

I return the U-Haul and trailer 2 days early. I thought I would at least get a thank you. But nothing.

William A. 
Rating:
5.0

Customer did not leave a comment.

ALISSA O. 
Rating:
5.0

Excellent experience with my rental. The only thing that I would suggest for the company to improve the after hours return process. I was not able to upload the photo of the trailer & it would not allow my to go past that point in the process. I finally gave up after 20 minutes of trying. Possibly a glitch in the system? Do other people have the same issue? But I called the location the next morning and they were more than helpful to correct it and they removed the $20 after hours charge that is applied if you don't use the website app for the return (I tried to) otherwise it was an excellent experience and I would definitely recommend this location to anyone

VELINDA E. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

You are doing a great job!

Robert R. 
Rating:
5.0

Just keep up your excellent service!

EVERETT G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

JUDY H. 
Rating:
5.0

Perfect

RONALD V. 
Rating:
4.0

Truck had a terrible shimmy between 25 and 60 MPH.

Kevin M. 
Rating:
1.0

I made my reservation online and arrived to this location with them not knowing I had reserved a truck with pick up there. They had no knowledge of the person added to drive no knowledge of how many hours I needed the truck. ...

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

DAVID W C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP T. 
Rating:
5.0

Wonderful service. Lovely women that did the deliveries! Impressive!

susan A. 
Rating:
5.0

Customer did not leave a comment.

ROBIN A. 
Rating:
5.0

Na

JAY S. 
Rating:
5.0

Ryan, was very helpful. Really cares about the customer. Thanks!!

PAUL B. 
Rating:
5.0

Both associates were very friendly and helpful. My only suggestion that when offering a dolly, that customers be made aware that there isn't a pull out ramp for some of the trucks. Thanks for your services!!

REGINA L. 
Rating:
4.0

Everything went very smoothly. Wouldn't change a thing

KRISTEN S. 
Rating:
1.0

Website to return after hours is shit, utter shit.

ORION H. 
Rating:
5.0

Great service

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

SAM M. 
Rating:
5.0

Terrific end to our 600 mile trip.

STEVEN D. 
Rating:
5.0

Both for us as veteran UHaul renters and for another customer who was a first timer, the customer service representatives were helpful and professional, carefully explaining how the charges would be calculated, and even knew the price of gas per gallon in nearby towns. Returning the vehicle was very easy.

Angelica B. 
Rating:
5.0

Daniel and his staff were always courteous, helpful, and thorough during my 10-month rental period. Will recommend his facility to anyone asking about storage capability!

David F.  |  Overall Experience 
Rating:
4.0

You need to get an IT person to clear up problems with the program. It makes you think storage is available and it is not. Your staff is great but without proper equipment they are going to get bad things said about the company. They realy helped me with my dilemma.h

Lorraine S.  |  First Impressions 
Rating:
1.0

My reservation did not actually hold a storage unit or a truck. I understand this is a issue with the national uhaul system but the staff was not helpful in resolving this issue, causing hours long delays in my moving day plus extra expense. The facility bathroom was disgusting and I did not have access to the building or my unit and this was not resolved until after the office closed for the day. I reported the issue to upper management of the company and it was only then that anything changed. You can do better!

Sarah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Customer did not leave a comment.

MEGAN N. 
Rating:
5.0

Lighting in the units themselves was an issue but generally goid experience

Susan B.  |  Overall Experience 
Rating:
3.0

make sure equipment is maintained. Rental I used had no functional brakes.

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Daniel and crew do a great job. Best U-Haul experience I've had in seven states!

WILLIAM L. 
Rating:
5.0

Nothing .... very smooth process, start to finish.

James B. 
Rating:
5.0

Absolutely the best!

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
4.0

This store has become more busy since it first opened....so sometimes during the day, customer parking for someone visiting the office can be an issue....just something you may want to address in the near future.

Reilley T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
3.0

Having to park the vehicle and then walk that distance is not ideal. With an appointment time and with the price we paid why wouldn't the vehicle be waiting on us?

Christopher S. 
Rating:
1.0

So many mix ups it was ridiculous. Three pieces of my furniture arrived wet and the furniture pads were stuck on them. The insurance company would not pick up or allow a voicemail. (Holiday weekend) I've spent two days cleaning the furniture so there's no sense in filing a claim now as the wet stuff would ruin the wood if left it on so I had to start the cleaning process without an adjuster seeing it. So glad I paid for insurance that I can't use. Totally disgusted!

Ellen E. 
Rating:
5.0

I had an excellent experience renting a truck at this location. Perfect service ! Thank you !

PAUL B. 
Rating:
5.0

Lovely man who helped me the best customer service I've ever experienced. Definitely use this company location .

KELLY H. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
3.0

Your employees were very rude

Dean H. 
Rating:
4.0

Viewed many U-Haul sites on trip to Maine. Many trucks seem . Can't UHaul move truck selected from one site to preferred pickup location ????

Gail D. 
Rating:
5.0

Wonderful experience. Everyone was very helpful and the vehicle was super clean. We used the truck for hauling furniture from One home to another. Plus several trips for construction materials. Of course the pickup was fun to tool around in too. Thanks for a great experience with U-haul rentals.

CAROLE G. 
Rating:
4.0

Great, except website to pay monthly bill was terrible. Most of the time, I couldn't connect to do it, so had long waits on hold to pay bill. Very frustrating.

Steve D.  |  Overall Experience 
Rating:
5.0

Excellent, clean facility with easy access for unloading and loading items. I needed storage for a short period and these storage units were well located and suited my needs perfectly.

Annette D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Thank you!

Auyon M.  |  Overall Experience 
Rating:
5.0

My son is in the Navy and we needed to get his motorcycle. Your staff was very helpful.

Jose L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas H.  |  First Impressions 
Rating:
5.0

Excellent staff and very accommodating to our changing storage and moving needs. Highly recommended!

chet v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  First Impressions 
Rating:
5.0

Really impressive facility. Very helpful

Matthew N.  |  First Impressions 
Rating:
5.0

Manager was very helpful Explaining access

Christopher T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colin M.  |  First Impressions 
Rating:
3.0

We left our 2 10x10s 3 weeks early and were told no chance of an early out payback. This was very disappointing. Make rules that benefit your customers and you'll get more business.

gary m.  |  Overall Experience 
Rating:
5.0

Clean and convenient to access

Adam M.  |  First Impressions 
Rating:
5.0

Staff was always happy to help and answer questions about storage and renting vans

Christopher B.  |  Overall Experience 
Rating:
4.0

Except for when they mistakenly locked my unit, all went well.

George K.  |  Overall Experience 
Rating:
5.0

Efficient exchange. Helpful employees.

Charles R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLI L.  |  First Impressions 
Rating:
5.0

Very clean, secure, and well-lit facility. Especially like the drive-in loading and unloading area.

Bradford S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIVIAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDAHL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Promise S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca A.  |  Online Move In 
Rating:
5.0

Staff were very helpful in answering my questions during the move-in process, and the free carts were fantastic!

Alyssa G.  |  Online Move In 
Rating:
5.0

The young lady that helped us with move in paperwork was amazing. Glad we decided to utilize this facility.

DANA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  First Impressions 
Rating:
5.0

Thank you

Alyce G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly S.  |  First Impressions 
Rating:
5.0

I always had a polite greeting with everyone that works there and never had any problems with the storage/equipment rentals! Ty

Michael D.  |  Overall Experience 
Rating:
5.0

Always available for my questions

Phil L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heidi R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean d.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

The general manager was very pleasant and very helpful

KATHERINE I.  |  First Impressions 
Rating:
5.0

My move in date was 12/31/2020 not 12/19/2020

Phil L.  |  First Impressions 
Rating:
4.0

Helpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.

Jason K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  Online Move In 
Rating:
5.0

Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.

Kirsten B.  |  Online Move In 
Rating:
5.0

The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not

susan b.  |  First Impressions 
Rating:
5.0

Thank u so very much for your help, Dan! I'm so very appreciative.

Jon H.  |  First Impressions 
Rating:
5.0

Great place and helpful people

Bethany C.  |  First Impressions 
Rating:
5.0

Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

kathleen c.  |  First Impressions 
Rating:
2.0

Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

walton w.  |  Reservation 
Rating:
5.0

Dan went above and beyond to help me ! Thank you !

David A.  |  Reservation 
No reviews have been submitted for this location.

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