Customer Reviews for U-Haul Moving & Storage of Attleboro

Rating:

5.0

Accept VALID state-issued temporary “paper” licenses. If I can drive my car with it I should be able to drive a moving truck. Makes no sense. I had a lot of trouble making it work without being able to drive.

Rating:

5.0

Excellent customer service at the counter!

Rating:

3.0

Perhaps the clerk could indicate a text message would be arriving that need attention BEFORE leaving the parking lot…

Rating:

5.0

K was great! Welcoming and friendly!😊🇺🇸

Rating:

5.0

Needed a rental right away...u haul delivered. Thank you

Rating:

5.0

As someone who was trying to book a van quickly, once I made the vehicle selection, the extra screens trying to sell me blankets, and then dollies, and then movers was annoying to have to click through but I get that it is part of the sales process. Please add a way to just skip right to the end without having to scroll and decline all the extra pages.

Rating:

3.0

UHaul doesn't pay enough attention to its cargo trailers. The first one, which I rented in Norton, MA, had zero taillights and 1/4 brake/ turn lights functioning. They called ahead to Attleboro, to move my reservation to your location. The manager there personally ran me through a test (hazards, turn signals, brake) to make sure its lights were good. So I left for MN. Five different semis flashed their headlights at me from the rear, or honked at me after night fell. Upon personally inspecting the setup, the new trailer, having passed inspection by your staff, had zero functionality in the bottom pair of lights, and turn/ brake functionality ONLY, in the top pair of lights. No tail lights at all. Finally I drop off the trailer in Minneapolis. I hand the fellow a written list of things to correct about the trailer. He says he can probably fix it right away, but is baffled by how to remove the lights for service. I have to show him. He says he is not used to the old-school lights. From all this I infer that UHaul staff nationwide test or interact physically with their trailer lighting systems so seldom that they are not even solid on how to do it. Additionally, about half the floor tie-down rings are missing, making it very challenging to secure our load. This could be fixed with an electric drill and screws. Any Iowa farm boy could put in a new ring in three minutes. The surge brake worked, and came in handy. However it needs some kind of adjustment. Every ripple in the road caused five oscillations where the trailer jerked the van back, then rammed it from the rear, repeatedly. It nearly made us carsick. I shudder to think how that would have worked in snow. I wish you the best in your efforts to improve your maintenance operation.

Rating:

4.0

I returned cart early, was supposed to receive a credit for 1 day. Have not seen the credit. What do I do?

Rating:

5.0

Wonderful customer service!

Rating:

1.0

I had rat poop mouse poop. All my clothes and shoes were eaten up by the mouse and the rats. I think I deserve $50 back. Lost all my things

Rating:

4.0

Gentleman who helped me was very professional. Took care of me right away.

Rating:

4.0

You should post a sign in your door for after hours returns. Instruct customers to go to U-Haul.com and follow instructions on the website for their drop offs. It would save them time and confusion. I saw other customers with the same problem when I was returning a rental truck. Everything else was great.

Rating:

3.0

For years we have used a Budget van for college move in and out - never again! We are officially hooked on U-haul! My issue with the location was that I went through the whole check in on the app, got my vehicle- I was ready to roll - just needed my keys. Went I went inside there was no one to be found. We waited about 20 minutes for someone to grab the keys from the hook. Kind of frustrating, and delayed our trip. We discovered they were helping someone with a trailer hitch in the back - not sure how that process can be better for customers and employees. The drop off was easy! We will definitely be back in August for college move in!!

Rating:

5.0

Maybe staff a 2nd person so customers don’t have to wait if the employee is busy outside services my another customer.

Rating:

5.0

Appreciate letting us drop off very near closing.

Rating:

5.0

Great service

Rating:

3.0

I do not like having to give additional contact information for people who are not actively there

Rating:

3.0

The customer interaction was great. However, you advertise a 20.00 rental fee and I end up paying over 120 for several hours. Then when I arrive to drop off the truck, I had to pay an additional 25 dollars due to more mileage. That was an unpleasant surprise and could have been communicated more clearly to set the correct expectations.

Rating:

5.0

Excellent customer service

Rating:

5.0

Everything perfectly

Rating:

5.0

They were very friendly and knowledgeable

Rating:

5.0

It was a brand new truck, customer service was exemplary & it was an easy drive and fast experience.

Rating:

2.0

Review your business strategy of giving customers 3 quarters full gas tanks and then claiming it’s your policy not to give refunds even when customers come with receipts in hand. This is theft by another name.

Rating:

5.0

Excellent experience! The ease of ordering, and check-in and accuracy was a big factor for me.

Rating:

5.0

nothing the lady who took my order was very nice and friendly

Rating:

5.0

The staff has been very helpful from the beginning of my renting. Thank you.

Rating:

5.0

N/A. (see above comment)

Rating:

3.0

The service was great. I had to sweep the truck out before and after use. I also left my apple airpods in the cab, I'm hoping they were found.

Rating:

5.0

Not a thing .

Rating:

1.0

Double charged me, thanks uhaul!

Rating:

4.0

The gas gage level was not correct. It was at 1/8 level (below the 1/4) it was noted to be between the 3/16 level. I took the person word (who was very good otherwise) and did not notice it till I went to get gas. I did call but haven’t received a call back from manager yet. I know it only amounts in ~$5 but would of liked the fact that the vehicle should be gassed up to 1/4 tank when picking it up

Rating:

5.0

The attendee did a great job also hooking up the hitch and trailer for me. Thank you.

Rating:

1.0

I reserved a storage unit online. I showed up with my truckload of stuff to put in the storage unit and the person working did not have access to the storage information. Owner was away on vacation and employees was filling in for someone else. Useless.

Rating:

5.0

Very pleasant and friendly attendant in the store when I picked up the truck.

Rating:

3.0

This isn't the worker's fault, but there were four customers and just one dude. He was stuck outside, digging someone out, and it took us a good 30 minutes to get our truck. I understand it's probably not a hopping place most of the time. But one person should do the outside work, and another the inside.

Rating:

3.0

Improve the quality of information provided for a first time user

Rating:

5.0

Always liked U-Haul Very quick service and fair prices I would recommend the place in Attleboro where I go for sure

Rating:

5.0

Great Team, Great Business, All went as planned. Mr. Patterson, approved…

Rating:

5.0

Thanks again

Rating:

5.0

My favorite spot Great people Here Highly recommend!

Rating:

1.0

The guy falsely charged me for gas and I put 4gallons back in the truck right before the full sign and he quoted me at 3/4 only.,

Rating:

5.0

Tina was very helpful! Quick and easy, was right in and out and on my way!

Rating:

4.0

Very low and competive prices for consumers.

Rating:

5.0

Service was great Vehicle was great Price was awesome

Rating:

5.0

Fantastic and friendly people love it!

Rating:

5.0

The staff was very friendly and easy to work with.

Rating:

5.0

Friendly and attentive staff and well organized. Met us at door showed us the equipment and helped explained how everything worked. Quick return, friendly and attentive.

Rating:

5.0

Customer service was top tier!! 👌🏾 especially when I had to extend my time because of the unpredictability of moving. Thank you D.J.

Rating:

5.0

They were very helpful.

Rating:

5.0

I regularly rent from U-Haul and I had a very pleasant experience dealing with Tina assisting me with checkout. She was extremely friendly, knowledgeable and pleasant to deal with.

Rating:

5.0

U-Haul already has my valid driver’s license on file, so it does not make sense that I am being asked to provide someone else’s information for additional verification. This requirement feels unnecessary and inconvenient, especially since all of my personal identification has already been submitted.

Rating:

5.0

Outstanding smooth experience highly recommended

Rating:

5.0

Mobile app has an issue where the evaluation of vehicle function does not allow photos to be uploaded. And does not allow you to continue. I wasted 30 minutes of my rental time on this issue. Had to wait in line at the service desk again. They told me to ignore the mobile app.

Rating:

5.0

Excellent and friendly staff

Rating:

5.0

I have used this location a few times. This time was better than other times. Pickup and drop off were great with both workers doing a great job.

Rating:

5.0

Convenient nice customer service overall recommended

Rating:

5.0

The pleasant street store and the people who work there are very good.

Rating:

4.0

This was a very smooth, fast rental. It has come a long way.

Rating:

5.0

U haul was a very good place for storage my suff I was very satisfying for there help

Rating:

5.0

Technician was very pleasant explained everything and definitely would recommend them again

Rating:

5.0

Equipment is well maintained and people are fr

Rating:

4.0

I haven't moved anything in yet, but have used this facility before

Rating:

5.0

Simple drop off and easy-to-find location.

Rating:

5.0

Tina the manager is extremely helpful, kind and excellent to with. Also Kay and Cullen, were great help. Thank you. Corina Lima

Rating:

5.0

Everything was perfect

Rating:

5.0

Great customer service. Very pleasant, kind and professional.

Rating:

5.0

Kay went above and beyond to assist me during a very stressful time in my life. Moving is hard work. Thank you Kay! You are a kind professional gentleman. It’s been a pleasure to work with you. You’ve made my experience much less overwhelming. Kind regards, Corina Lima

Rating:

1.0

Too expensive for services, and poor communication about moving out processes. Spent money i shouldn't have, and would absolutely love a refund.

Rating:

4.0

Thanks.

Rating:

1.0

Store Manager named Kim in Attleboro MA on pleasant st, she is very unprofessional, rude not pleasant does not properly know how to run or operate a retail customer service business wrongfully makes up her own rules in regards to storage. Do not recommend this location and this store manager should be fired.

Rating:

5.0

Great staff at your attleboro location!

Rating:

5.0

Above average experience. Well done!

Rating:

5.0

Derek was awesome 👍

Rating:

3.0

I know miss placing our keys are our responsibility but going into this unknown situation I felt like I was being screwed and provided with no help as a customer for years and never causing an issue that uhaul should have assist me in my need..it was an emergency to get my belongs on this day ..Or at least having a contract with locksmith In the area with a fee that is reasonable..finding one in this area and availability was a challenge and very overwhelming...and hours missed ...other than this I appreciate uhaul for the storage ...

Rating:

4.0

The only problem I had was the increase this past time going up $10 is high so I couldn’t afford it any longer

Rating:

5.0

The staff has always been nice and helpful to me ; very understanding as well. Good job team thank you for your service and time.

Rating:

2.0

The facility is way too expensive for the unit you get. I paid $60 a month for a different, brand new U-Haul location. Luckily the staff are friendly and helpful.

Rating:

5.0

The store in Attleboro and North Attleboro on Sunday were phenomenal!

Rating:

3.0

It was getting expensive to rent. That was why we left

Rating:

4.0

Staff was helpful and I always a pleasure

Rating:

2.0

My move out date was July 31st The unit was empty on the 31st, and checked by an employee. I was still charged for August after I was assured I would not be charged !! I am very unhappy about this and want my refund.

Rating:

5.0

Staff was always helpful and informative.

Rating:

5.0

Quick, convenient & affordably priced. Whole process took just a few minutes & was able to start using my unit within 10 minutes of walking in. Definitely recommend!

Rating:

5.0

Staff was very friendly and helpful. All communications were clear and to the point, had no problems gaining access to storage unit.

Rating:

5.0

The manager is fantastic. Overall, a great experience

Rating:

5.0

Shara of Attleboro was very helpful. Overall the experience was great

Rating:

2.0

Our unit reeked of cigarette/cigar smoke like someone was smoking in the unit next door.

Rating:

5.0

My Wife and I would like to personally thank, Sarah, on all the help she gave us, from our storage needs, to helping with our move! Thanks, Sarah for your wonderful support and help!

Rating:

5.0

Staff very helpful, polite, and kind

Rating:

5.0

The 2 staff members that I've met have been great!

Rating:

5.0

The office was professional and courteous Shara was great.

Rating:

5.0

Thank you

Rating:

1.0

My belongings were damaged due to animal access. Droppings all over my personal belongings I had to trash the whole storage. A lot of property lost

Rating:

3.0

The garage door was not working for you over a year; for a little over a year I had to have a staff persons help to open and close the door to my storage room because the holes for the lock didn't match up. Finally, the price increased even though I paid my fee on time and the garage door still remains inoperable.

Rating:

3.0

Rented from U-Haul for over two years and garage door to get things out or in easier was constantly broken and had to inconveniently bring in through a regular door.

Rating:

1.0

Our furniture and clothes are all heavily damaged by mildew (despite using several humidity reducing canisters) and rodents. There was no food in our unit, but the amount of rodent droppings that I had to sweep out was disgusting. The price was much higher than anywhere else and snow/ice removal did not seem to be a priority. I would not recommend under any circumstances.

Rating:

2.0

I left my valuable family heirlooms at your facility in Attleboro Massachusetts on pleasant st. When I came to retrieve them from my storage unit, they were all destroyed by rats and water damage. Nearly everything was destroyed

Rating:

5.0

Will definitely come back for my moving and storage needs!!!

Rating:

5.0

I booked and had to cancel my container. There was no problem and I got all my money back. Thanks You U Haul! I will be using you guyz foreva more! Tom Graham Bellingham Ma.

Rating:

1.0

The staff at the North Attleboro, MA office are always rude and NOT helpful. They want to charge 139.65 a month for a unit yet know one is helpful.

Rating:

3.0

Disappointed by not getting first months free for storage.

Rating:

5.0

U-Haul should make van rentals one way state to state. Overall very good experience again. Great folks at the Attleboro, Ma location.

Rating:

5.0

Everyone at the facility was helpful and polite and assisted me with everything and anything. Would definitely use Uhual for any storage or moving purposes.

Rating:

2.0

Guy who works there doesn’t seem to know very much and is never in the office I think this place should have more than one employee on site at a time .he was very nice though

Rating:

4.0

I was surprised to see that storage area is not fenced in and locked. I was given a gate code but there is no gate.

Rating:

2.0

I vacated this unit prior to the end of my “free month” due to an experienced employee who did not check me out properly I continued to receive bills and late notices.

Rating:

1.0

Overpriced. Then you raised prices again.

Rating:

4.0

Only issue is that I continue to get letters and emails indicating that I still owe the monthly payment and late fees after having met with the staff to close my account prior to due date.

Rating:

3.0

Overall, an underwhelming experience. The layout of the parking lot is unfortunate. Hard to navigate if the lot is full & there are more than a couple of customers. Office staff wasn’t necessarily rude to me, but they weren’t exactly friendly or very helpful either. Calling this location is pointless; I’ve yet to have someone answer. Try another location unless this is your only option. Storage unit itself was as described, and dusty, but otherwise clean. For the price of the unit though, and the overall customer service experience I would recommend going somewhere else.

Rating:

4.0

The particular unit I rented looked like someone got sick in it! There was a really bad stain on the floor, though it didnt smell bad, I took it as the location and size were good. I put down plastic and then towels on the floor to protect my items. Please repaint unit 9, first floor inside the building at the Attleboro MA Pleasant St. Location! The staff was always very helpful and polite.

Rating:

5.0

Staff was very helpful and friendly, and problem solving oriented.

Rating:

2.0

Poor exit interview. 2 days late and I was bullied and harassed. Very unpleasant

Rating:

4.0

Pleased with our d experience. Would secondly use it again. Thanks

Rating:

3.0

The one way truck fee is out Regis way over priced

Rating:

1.0

Never doing business ever again with Uhaul.

Rating:

5.0

The staff was accommodating and thorough. Will use them in the future.

Rating:

4.0

My check in was delayed when the clerk said go to storage container 25, I will take care of this guy (who was behind me), then I'll meet you out there to take UHaul lock off. He didn't show for 20 m

Rating:

4.0

The boss was great. The helper was no help.

Rating:

2.0

Very rude customers service managers service is very poor.

Rating:

5.0

I felt comfortable

Rating:

5.0

Thank you

Rating:

5.0

Everything went very smoothly!

Rating:

4.0

Great place to deal with always helpful

Rating:

4.0

Trying to call Uhaul is a nightmare. I have yet to receive my refund from August and credit of 5.00 for not needing the blankets and returning them. The hold time is over an hour to try to get this

Rating:

5.0

I rented the u-box for storage at my house for 3 months. Was very convenient and driver communicated well. Thanks!

Rating:

5.0

EVERY ONE WAS ALWAYS VERY FRIENDLY AND HELPFUL, WOULD USE YOU GUYS AGAIN IN HEART BEAT! THANK YOU

Rating:

2.0

When no one answered the phone after several tries. I settled the account over the 1-800 number and was told I was 'all set' and did not have to return to the location. Now I have a bill! no communica