Customer Reviews for U-Haul Moving & Storage of Attleboro

1504 reviews

480 Pleasant St   Attleboro, MA 02703
(next to cumberland farms)

(508) 226-3143

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(508) 226-3143

480 Pleasant St
Attleboro, MA 02703
(next to cumberland farms)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went smoothly and the employee that helped us knew what he was doing, did it quickly and was very friendly. Would definitely rent again from this location.

Paul B. 
Rating:
2.0

Guy who works there doesn’t seem to know very much and is never in the office I think this place should have more than one employee on site at a time .he was very nice though

Garrett K.  |  First Impressions 
Rating:
1.0

I order 26 truck for moving my 4 br house, on date of moving 1 hour before pick up time, they call me and tell me truck not avaliable, because I don't had a time, I have to take smaller truck for 2-3 br house, it's take me 5 trips back and forth to move my stuff instead of 2-3 trip with bigger truck that's why I was late to return truck for extra 3 hours , when I talk to manager he said he will not charge me 2nd day because of bigger truck was not avaliable at the end I did get charge 42$ + 120$ for a truck 39.95$ with miles of 37$ extra because of same town. When I take smaller truck the employee told me I will get discount of 50$ because my size truck was not available, when I pay my bill no body even remember that! Because I get charge only for 1 day, I said ok never mind, bit the fact employee of store just lie to me about discount!!! Unfortunately i will never use Uhaul rent again, people in store not professional and don't care about customers!

Aida H. 
Rating:
3.0

Customer did not leave a comment.

Michael G.  |  Online Move In 
Rating:
4.0

It was overall a good experience. It was a little long to check in but the store was very busy at the time. I was willing to be patient and wait my turn but it seems like the store was short-staffed. The person who checked me in was nice. The drop-off was very easy and I appreciated that. However, I was inside returning an item and I was upset to see that a customer walked in talking on the phone without his mask on his nose and mouth and came right up close to me and just sort of barged his way in. He did put his mask on after a while but I would have liked to see a UHAUL employee stand up for other customers and tell the obnoxious guy to leave until he put his mask on properly.

S S. 
Rating:
1.0

Customer did not leave a comment.

Nikki M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Manager on duty gave the truck with driver side rear wheels both bald and the outside tire had old crack more than 6 inches long.

Sinell S. 
Rating:
1.0

This location gave away my reservation from April 7, and would not honor the rate I was promised from that reservation. The employee there was brand new and had only been there a week. The check in process for the storage unit took 55 minutes!! Absolutely horrible. Would not recommend. Half of a star.

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

Monique W. 
Rating:
3.0

I tried using the new online system to rent a van. It was a real pain to finalize. It took me 40 minutes to finally rent the van. The people that worked there were very helpful.

ROBERT B. 
Rating:
2.0

Sundays have to be one of the bigger moving/truck rental days of the week, yet there's only one person staffed? It shouldn't take 40 minutes to get the keys and drive off when I have an appointment scheduled. Staff your store appropriately or don't have it open on Sundays.

Evan C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Great experience! Carlos was very helpful.

Gerard M. 
Rating:
3.0

I had reserved a truck at one location and half an hour before pick up was told I had to go to a different destination farther away. I wasn't compensated for the difference in mileage. The customer rep at the Attleboro site was horrible - very difficult to get information. My partner and I commented that if it weren't for the fact that its the only game in town, we'd never go back.

Kelly D. 
Rating:
5.0

Truck pilled to the right bad pm highway

James C. 
Rating:
5.0

Customer did not leave a comment.

Ellen R. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Everything was fine. Quick service. Thank you and well appreciated

JOHNNY H. 
Rating:
4.0

I was surprised to see that storage area is not fenced in and locked. I was given a gate code but there is no gate.

PAULA P.  |  Online Move In 
Rating:
1.0

The drop off was fine but the pick up was terrible. The truck was a mess, the customer service was a nightmare when I picked up the truck, there were way too many people in the store that morning. The person working when I picked up the truck was very unpleasant. And the rates between my online quote and what I paid in store were not even close to matching.

Allyssah P. 
Rating:
3.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Nothing great experience

tom G. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

I dropped in to reserve a truck. The person who waited on me was helpful and willing to help. I showed up early the next morning and the truck was available. Upon returning I showed the person behind the counter a picture where the gas registered was not accurate when I took the truck. Was not an issue at all. I have been here several times over the past few months and it is always an easy and pleasant experience.

MARK S. 
Rating:
5.0

Awesome experience

Patrick P. 
Rating:
5.0

I am a loyal customer due to how well I have been treated by the Attleboro U-Hall employees. Please keep staffing with people with good customer focus..

Paul M. 
Rating:
2.0

Radio did not work. Upon returning there were 6 trucks lined up in the return area to the point I could not pull in to the lot. Had to park in cvs. Employee said to park on the other side of lot as it would take him to long to move the other trucks. Employee was helpful, uhaul should put more people on to help the poor guy.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Rickey I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl C. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
1.0

Rented a motorcycle trailer and the trailer fell off. The guy definitely didn't put the trailer on correctly. Could've damaged my car or worse. Informed the location and they just shrugged their shoulders, didn't even say our apologies or anything. Terrible terrible service

Johnathan B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN F. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
4.0

Ensure all mechanical functions are performing the way they should.

Linda M. 
Rating:
2.0

I vacated this unit prior to the end of my “free month” due to an experienced employee who did not check me out properly I continued to receive bills and late notices.

Alyson D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Talia Z. 
Rating:
5.0

The young man behind the counter was nice and professional. I will use this location again. Thank you!

Thomas B. 
Rating:
2.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
3.0

Insure the tank is full, inspect the vehicle for items from the previous renter, discuss rate change before making alteration, provide the least expensive rate at time of return.

Peter A. 
Rating:
1.0

Terrible customer service. Truck Gas and mileage was off and in their favor. When I brought it up to guy at counter he said he couldn't fix the mileage as the truck was already dispatched. This was wrong and a lie. They charge you .40/mile over what you book. I booked a one way with drop off at different location. When I picked up the truck I was told I couldn't drop truck off to where I had booked and had to drive 20 miles further but they did not credit me with the extra mileage. The icing on the cake was when I droped the truck off I was told that I was responsible for the last persons trip and that this wasn't the truck I booked. I explained everything to the girl recieving the truck and she apologized for all the screw ups and promised to fix it so I wouldn't be charged extra. Very poor experience and I blame the guy at the Attleboro Pleasant St. Location for all of this.

James C. 
Rating:
5.0

Customer did not leave a comment.

Brittany H. 
Rating:
4.0

My appointment was set for 7am and no one was there until 720 to open the store. Other than that it was good .

jose G. 
Rating:
4.0

Customer did not leave a comment.

Peter F. 
Rating:
1.0

employees were horrible. not helpful at all. bad attitude no customer service at all...

Joseph P. 
Rating:
5.0

No comments at this time.

Cory P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
1.0

Carlos the GM was incredibly rude. Not friendly or helpful. Condescending tone and "matter of fact" attitude when i asked simple questions. At one point the man says "you can Google this stuff, its pretty common knowledge about Uhaul ".. I'd rather rent from anywhere else than Uhaul because of this experience

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
2.0

Customer did not leave a comment.

Krystal S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn P. 
Rating:
4.0

Always a great experience, The Employees/Staff/Management are always very friendly and accommodating...The Storage Unit was spacious and clean. UHaul store has plenty of products to help anyone move! Thank You!

SONIA A. 
Rating:
5.0

Need more than one person working the front desk

steven Z. 
Rating:
4.0

It took me from 650 am until 935am to get my reserved truck The process kept failing over and over and then they scanned my cc so many times it alerted my bank as fraudulent and i lost access to it for the day. The wait at uhaul cost me $350 in labor fees as my guys just stood there amd then at return it cost.me double in gas fees and now i have a promisary note to pay because of it Horrible experience. Manager was supposed to call me today and he did not :(

Brian A. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH M. 
Rating:
3.0

U-Haul mobile app is the worst! Every time have to spend so much time to make online/mobile app reservation, after that have a call that it's not available, find alternative location and spend a lot of time to go over again in person. Waisted of time a LOT!

EUGENE K. 
Rating:
5.0

Easy to rent, very accommodating and personnel was kind and service oriented.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Friendly helpful service!

Brian Z. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

Overpriced. Then you raised prices again.

Justin V.  |  Overall Experience 
Rating:
4.0

There was only one young man trying to do everything. He desperately needed some help. He did a super job but I felt bad for him.

Beckie S. 
Rating:
5.0

I got lucky, I hadnt reserved in advance, but we got a truck. Advice to future customers is order in advance! Everything was great though and the truck was just the amount of space I needed!

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

easy drop off

Peter M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

richard W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dong L. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Ethel S. 
Rating:
5.0

Simple and perfect and not too expensive.

Jordan H. 
Rating:
5.0

Provide two staff members instead of only one...

Wesley G. 
Rating:
5.0

Whole experience was great employee had me in and on my way quickly great experience will rent again from this location

John L. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
3.0

Customer did not leave a comment.

Raven P. 
Rating:
1.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Not problems

GERALD W. 
Rating:
4.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA H. 
Rating:
3.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

dawna b.  |  Overall Experience 
Rating:
4.0

Only issue is that I continue to get letters and emails indicating that I still owe the monthly payment and late fees after having met with the staff to close my account prior to due date.

SHANE R.  |  Overall Experience 
Rating:
3.0

The truck was Very good, clean, comfortable, $ well maintained. However, the reservation system is a scam! I reserved a 20 foot truck on Thursday, September 24th for a pickup dat of October 3rd. Plenty of time ahead the pickup date. I received a call the day before (10/2) Telling me that there wasn't a 20 foot truck available at my pick up location (Attleboro, MA). The nearest 20 foot truck was in Newport, RI & if I still wanted what I reserved, more than a week earlier, then I would have to pick it up in Newport, RI. I live in Mansfield, MA. I requested the next size down, a 17 foot truck. None were available I was told. I was told all that U-Haul available was either a 26 footer or a 15 footer. I was forced to take the 15 footer. Everything for move from 1 place to another was happening the next day, what choice did I have. This was a typical “bait & switch” tactic!!! I ended up having to make 2 moves rather than moving everything in 1 move. Then when I go to return the truck, the U-Haul employee has the nerve to tell me I went over my allotted mileage. I explained that I was suppose to have a larger truck, & because I didn't I had to move twice. That's where the extra mileage came in. I was also dropping it off at a location (North Attleboro, MA) that was further than where I lived which also added to the mileage overage. He couldn't have cared less. I said fine, & I paid the Extra money. I just wanted this U-Haul experience over with!!! Believe me, the next time I need to rent a truck, I'll think twice about renting from U-Haul!!!!!!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

William U. 
Rating:
5.0

Very clean, and easy to use.

SETH E. 
Rating:
5.0

good truck for the job, got the job done.Good system.

John C. 
Rating:
4.0

Adam was very helpful when I needed help with the trailer connection. But I was charged for an extra day and it has been difficult to resolve. Help!

Stephen S. 
Rating:
5.0

Counter help was fantastic!!

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Truck used had a steering issue , felt like a ball joint or tie rod was frozen or gone, as the truck steering wheel stuck to the right or left depending on which way you are turning. Also the back on the back door needs to be oiled as it was almost impossible to open.

Roland R. 
Rating:
5.0

Customer did not leave a comment.

GARTH H. 
Rating:
4.0

More employees

TOM M. 
Rating:
4.0

Customer did not leave a comment.

Rich D. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Great customer service

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

TODD J. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Overall, an underwhelming experience. The layout of the parking lot is unfortunate. Hard to navigate if the lot is full & there are more than a couple of customers. Office staff wasn’t necessarily rude to me, but they weren’t exactly friendly or very helpful either. Calling this location is pointless; I’ve yet to have someone answer. Try another location unless this is your only option. Storage unit itself was as described, and dusty, but otherwise clean. For the price of the unit though, and the overall customer service experience I would recommend going somewhere else.

Kristin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan P.  |  Overall Experience 
Rating:
4.0

The particular unit I rented looked like someone got sick in it! There was a really bad stain on the floor, though it didnt smell bad, I took it as the location and size were good. I put down plastic and then towels on the floor to protect my items. Please repaint unit 9, first floor inside the building at the Attleboro MA Pleasant St. Location! The staff was always very helpful and polite.

susan k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer D.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly, and problem solving oriented.

Amjad K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan k.  |  First Impressions 
Rating:
2.0

Poor exit interview. 2 days late and I was bullied and harassed. Very unpleasant

Thomas B.  |  Overall Experience 
Rating:
4.0

Pleased with our d experience. Would secondly use it again. Thanks

CAROL B.  |  Overall Experience 
Rating:
3.0

The one way truck fee is out Regis way over priced

Glenn N.  |  Overall Experience 
Rating:
1.0

Never doing business ever again with Uhaul.

Tara C.  |  Overall Experience 
Rating:
5.0

The staff was accommodating and thorough. Will use them in the future.

Cassandra S.  |  First Impressions 
Rating:
4.0

My check in was delayed when the clerk said go to storage container 25, I will take care of this guy (who was behind me), then I'll meet you out there to take UHaul lock off. He didn't show for 20 m

Jay H.  |  First Impressions 
Rating:
4.0

The boss was great. The helper was no help.

mark h.  |  Overall Experience 
Rating:
2.0

Very rude customers service managers service is very poor.

nihmathullah j.  |  Overall Experience 
Rating:
5.0

I felt comfortable

Thomas j.  |  Overall Experience 
Rating:
5.0

Thank you

Michelle M.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly!

David M.  |  Overall Experience 
Rating:
4.0

Great place to deal with always helpful

ROBERT N.  |  Overall Experience 
Rating:
4.0

Trying to call Uhaul is a nightmare. I have yet to receive my refund from August and credit of 5.00 for not needing the blankets and returning them. The hold time is over an hour to try to get this

gail s.  |  Overall Experience 
Rating:
5.0

I rented the u-box for storage at my house for 3 months. Was very convenient and driver communicated well. Thanks!

Lori R.  |  Overall Experience 
Rating:
5.0

EVERY ONE WAS ALWAYS VERY FRIENDLY AND HELPFUL, WOULD USE YOU GUYS AGAIN IN HEART BEAT! THANK YOU

Cynthia C.  |  Overall Experience 
Rating:
2.0

When no one answered the phone after several tries. I settled the account over the 1-800 number and was told I was 'all set' and did not have to return to the location. Now I have a bill! no communica

Hilary D.  |  Overall Experience 
Rating:
5.0

I like your service I like your service

Lynh P.  |  Overall Experience 
No reviews have been submitted for this location.

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