Customer Reviews for U-Haul Moving & Storage of Atwater Village

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Atwater Village

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Andrew W.
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Had an advanced reservation for a small pickup truck. Arrived 25m prior to our reservation to give us more time. The location had 1 person working who was unable to help everyone. This seemed odd on a Saturday. Finally 30m later someone waited on us only to tell us we had to do everything on our phone. When I told them that their website wasn't working and giving us errors (Plus there's not really good reception in this location), the newer worker told me he didn't believe me and then moved on to the next person in line. I finally was able to get the origional worker to help us after showing her my phone and the errors. We were asked to look over the car and upload photos of any different things we saw. When we did this, the site stopped working again. The worker blamed it on my phone. When I showed her it wasn't my phone, it was your site, she had me delete the differential we had to photograph & upload and we were finally able to leave, more than 45m after we arrived. It was a terrible experience and I would not recommend this to anyone.

Ramon M.
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Amazing staff. Thank you Kioana, Carlos and Albert. Excellent customer service.

Frank R.
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Senior abuse and blew out dirt out my new truck rental and said it was dusty no wash for me.filthy .Manager should be fired. He threatened 4 times that he should put me on uhaul alert to not get a uhaul again, for reporting his crew. 40 yrs uhaul rental customer. this is the worst uhaul lication in usa

Herand S.
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Customer did not leave a comment.

Theodore H.
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Customer did not leave a comment.

Harvey P.
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Sales people friendly and courteous

Julio M.
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Customer did not leave a comment.

Ming W.
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Customer did not leave a comment.

Anthony G.
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Customer did not leave a comment.

Raquel R.
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Staff showed great customer service. They were very polite and pleasant to work with.

Ramon M.
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Customer service is excellent. Thanks to Carlos, Albert, Kiaona and Monica for always going out of their way. Our Valentines week was a success thanks to this team.

Raquel R.
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Staff showed great customer service. They were very polite and pleasant to work with.

James E.
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Consistently great service

Jason H.
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Customer did not leave a comment.

Dario M.
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faster ck out

Abraham F.
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Customer did not leave a comment.

Christian M.
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Customer did not leave a comment.

Marc R.
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Nice people working Great experience very friendly nice especially Ken He was a great guy

Anthony G.
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Nothing. The customer service at this location is excellent. The staff are extremely friendly and helpful.

Lauren M.
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The customer service here is very good. Everyone is nice and they do what they can to expedite and accommodate.

Ramon M.
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Thank you to Kioana, Monica , Carlos and Albert for such amazing customer service.. Ken you have a great team.

Kevin D.
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Kindly remove the cleaning fee as the truck was cleaned by me before turning in. I also had to turn in the truck late because I had to spend a portion of my day locating and buying an appliance dolly due to the pick up location not having.

CARLOS A.
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The service was great. The truck I got ran fine but the ignition key caused me MAJOR frustration. It took several minutes to start the truck because apparently the original key was lost or stolen and the replacement key did not fit properly. VERY annoying

Cathleen G.
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Customer did not leave a comment.

Andre R.
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Customer did not leave a comment.

Matthew B.
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Customer did not leave a comment.

Kyle W.
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The employees were working hard and giving each customer their attention and care equally.

Anne A.
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Both the sign in and check out experience were easy and the gentlemen friendly. Thanks

Antranik S.
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Customer did not leave a comment.

Curtis P.
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Location and Staff are great, super helpful! Truck was old, ton of miles, warped rotors and needed the muffler welded back on .......... truck needs a day with the mechanic!

Nicolas P.
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Customer did not leave a comment.

Patricia B.
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Very friendly and professional staff. Would definitely come back again!

Melissa B.
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Customer did not leave a comment.

Ramon M.
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Thank you Albert and Carlos for always making my experience at Fletcher Uhaul excellent. Great new clean truck and awesome customer service.

Daniel F.
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Give a very clear heads up about the additional verification needed. Meaning a contact person or a passport.

Mark P.
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Customer did not leave a comment.

Amanda T.
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Everyone working there was very friendly and helpful. Fast in getting my van and fast when I dropped it off.

Adam A.
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Customer did not leave a comment.

Kimaada B.
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Customer service here was friendly, knowledgeable and excellent!!

Juan G.
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Amazing service! The guys were helpful, knowledgeable and friendly will definitely rent from here again

Waleed A.
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Customer did not leave a comment.

Ramon M.
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Friendly and excellent customer service. Carlos and his team are always ready to go out of their way to help Thank you Ken for having such a great staff.

Alfredo C.
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I use uhaul quite often. Lately the customer service experience overhaul hasn’t been the best. The new booking and pick up yourself is a little bit of a mess. Is like do it all but still go inside and ask for the keys of the vehicle and they look at you like you have no idea what are you talking about. Anyways. This location was actually very good. I usually rent from the one in Los feliz But i Was ver impress with this locations. Everyone was friendly. The office was super clean and got in and out very quick

warren L.
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Customer did not leave a comment.

Hugo P.
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Customer did not leave a comment.

Annie P.
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Customer did not leave a comment.

Luc N.
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loved everything you guys are doing....will look forward to renting from you again!

Eduardo M.
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Phenomenal service through out from entire staff. Returning truck was a breeze and Aubrey was super courteous and helpful will definitely return in the future.

Kelsi D.
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I was really disappointed with the customer service at this location. The staff members were rude and nickel-and-dimed me over a few dollars. My husband and I were both very off put by the treatment that we received by not just one worker but everyone that we interacted with. When multiple people are rude to you, there is a management or cultural issue in the company that needs to be addressed. Overall, I got the message that Uhaul doesn't really care about customers. I hope you actually read this and that changes, but for now, I'll go to Home Depot when I need to rent a truck for the afternoon.

Katie M.
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Rude male attendant.

Ming W.
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The person who assisted me when I got the key and (same person) who closed out the rental for me was super-nice and considerate--well done!

Labomba J.
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I did no see nothing that needed improved upon. Staff was friendly an polite. In the morning and the same for the staff was there in the afternoon when I returned. All in all a great experience. Great Job

Thomas R.
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Very impressed with quality of service. Thank you

Curtis P.
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Quick Pick-up and Drop off - Kenneth and Carlos were awesome! Thank You!

Danimir M.
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people are a little rude when they speak, need to ask very single word.

Gregory B.
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Customer did not leave a comment.

Cassandra G.
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I would’ve appreciated knowing in advance that I needed to purchase a specific lock for the storage space.

Giovanni R.
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The truck had a serious problem I observed only after I was fully loaded. When braking, the truck will suddenly swerve, making it very unsafe on the freeway. I almost hit cars in adjacent lanes 3 times!!! I mentioned it when I returned it, by the way. Please fix it, it puts lives at risk!

Christopher G.
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Customer did not leave a comment.

Henry B.
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Customer did not leave a comment.

Giorgiana R.
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That guy carlos was nice and helpful

Autumn B.
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Great people out and for return. Wonderfully stocked and so easy. Thank you!

Sergio C.
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The manager is rude and the workers did not explain everything well it seems they rushing everything. I used online to rent for the first time and got charge a fee that I did not know. When I called for an explanation they did not have time for me. I will never rent from this location.

Pearl H.
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Customer did not leave a comment.

Jade F.
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Customer did not leave a comment.

Margaret L.
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Awesome location and customer service was beyond anything we ever expected. In all the years of uhaul experiences, this was the best! Plus, it’s nice all the upgrades you’ve done with keeping up with most modern check-in website etc. Thank you!

Christopher F.
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refund for over filling gas would be nice. I couldn't get to my storage because it was closed for New Years. A partial refund would have been nice.

Joseph M.
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Customer did not leave a comment.

Marcos L.
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II was pleased with the service.

Lorraine V.
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Customer did not leave a comment.

Jennifer P.
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Friendly staff, thank you.

Joseph H.
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Customer did not leave a comment.

Abraham M.
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An extra person should be added to work the front desk. When I visited this location, I had to wait more than 15 minutes for my turn.

Eric T.
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Customer did not leave a comment.

rafael O.
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Excellent attention and fast service

Abraham E.
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Nothing else. That place is very well organized and the employees are very helpful and experienced

Ramon M.
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Thank you Carlos and Aubrey. Amazing customer service as usual. Quick check in and check out. Thank you Ken for having such an amazing team. Ariels Flowers.

Anthony G.
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The customer service was excellent!

Francis K.
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I didn't notice that two of those yellow sticker thingies was missing from the top of the van until I was using it - I hadn't seen them before and didn't know to look for them - so I was nervous I'd get blamed for roof damage, but luckily I didn't.

Eduardo M.
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Albert provided absolutely great customer service was very polite and knowledgeable... Will definitely return when I needed another rental.

Rachel M.
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Customer service over the phone at this location was excellent. Mobile return was smooth and easy.

Michael K.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

Victoria F.
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Customer did not leave a comment.

Stacey E.
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The windshield was very greasy making it hard to see at night. The person checking me out didn’t want to answer any of my questions. Seemed annoyed.

Luke M.
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Very friendly and helpful, organized, good job.

Duane D.
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i rented a pickup truck for three hours and drove 42 miles. I had to pay 60$. (19.95 is the come-on! Three times that!) You took two phone numbers and a photo (disgusting), plus my picture ID license. Expensive and incredibly intrusive. Will look for a different company next time.

Ramon M.
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Thank you Carlos, Keoina and the staff that always go out of their way to accommodate us in a last minute event. We at Ariel’s flowers always use and trust Fletcher Uhaul. They are excellent.

Sandra P.
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Always a wonderful experience here. The staff is friendly, warm and extremely helpful and professional. Thank you

Carlos G.
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Employees were really helpful and friendly

Alec M.
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This location clean and the vehicles/equipment is well maintained but mainly the staff is fantastic.

Paul T.
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Nice folks over therr

Molly S.
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Truck cab seats covered in pet fur and smelled like animals and sickening air deodorant. Dash cup holders filthy. Issue with reservation initially lead to incorrect scheduling and tho I reserved until 3:00 pm Sunday I was getting called at 10 am to return the truck. This was not a location failure but a reservation failure.

Zita L.
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Customer did not leave a comment.

Anthony D.
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Customer did not leave a comment.

Gabor N.
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Customer did not leave a comment.

Erkin B.
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Customer did not leave a comment.

Kyle S.
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Greta customer service.

Patrick P.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

ANA M. | Overall Experience |
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For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.

JOSE ROMEO F. | Overall Experience |
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N/a

thomas g. | Overall Experience |
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Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

Anna C. | First Impressions |
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I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

cyndi D. | Overall Experience |
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Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

Raymond g. | Overall Experience |
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None

delores a. | Overall Experience |
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Thank you

Alyssa M. | Overall Experience |
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They made moving simple and easy.

Driss C. | Overall Experience |
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I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Ben H. | Overall Experience |
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Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Clark R. | Overall Experience |
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I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

melissa s. | Overall Experience |
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Had a great experience here. Staff was always helpful

Derek B. | Overall Experience |
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Such a friendly and helpful crew!

Rachel S. | Overall Experience |
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na

Tim S. | Overall Experience |
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Terrible

donna h. | Overall Experience |
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Staff was always very friendly and helpful.

No reviews have been submitted for this location.

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