The Chi return feature was a little bit confusing and hard to use, the requirement of having to have location services on, was a little bit weird even though I already had my location services on. I'm not even sure if I did it right I think I did, but it was just a little bit disjointed there should be a dedicated site or some thing for the key return.Patrick G.
Customer Reviews for U-Haul Moving & Storage of Atwater Village
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Right rear tire had a gash on the sidewallJavier E.
thanks for making a tough move a little easier!Heather D.
Customer did not leave a comment.Arlene S.
Very professional and welcoming. Quick to respond. Danny is terrific as is Gonzalez'sDENNIS C.
Customer did not leave a comment.Gladys R.
Upon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member’s mistake.Nicholas S. | Overall Experience
The young gentleman who seems to run the shop is excellent. So professional. A pleasure.Jason M.
Excellent service. We use this place to refill propane tanks and on this visit, did a last minute pickup rental. Check in was easy and check out was excellent...Leon is always there it seems and is kind and helpful. Thanks for your help!!Joanna M.
Customer did not leave a comment.Susan T.
I wasn't told to clean the trailer or get charged a $15 fee. I left the trailer in exactly the same condition I received it and was charged $15 because I didn't sweep a little dust .colin D.
Service was very friendly and professional.KEVIN W.
Customer did not leave a comment.Hilary B.
When ever I need a truck U-Haul is there for me. I don't use them very often so when I do, it seems they have a new fleet of trucks and always in good condition.STEVEN K.
Employees are chaotic and contradictory. New employees are poorly trained. Definitely downgraded from the location it once was. One employee combined my reservations and messed up my return times. Another felt it was his duty to tell me I didn't rent there much and wasn't worth any consideration from his manager. Another sent a non-closed receipt after I returned gear. Still another complained openly about a fellow employees hygiene, and a final employee made special note that the computer systems don't work at this location. Poorly managed location. Would not do business with them again.Don T.
I loved the 24/7 drop-off service! I appreciated the employee telling me about it, as I would not have know this was an option.Stephen L.
Very nice workerJeradrdo D.
Customer did not leave a comment.Orion L.
Excellent customer service. No line. Very helpfulCarol K.
Customer did not leave a comment.Ryan P.
This location is better than our usual Hollywood location. They had a big stock of vehicles and the guy helping us was super friendly and knowledgeable.Melanie R.
Customer did not leave a comment.Jesus E.
Customer did not leave a comment.Bruce M.
Customer service is always superb. Team is always courteous and willing to help. Many thanks to Carlos, Albert and Cosme , for great service this busy weekend. Ariels Flowers.RAMON M.
Customer did not leave a comment.Franc E.
Great customer serviceAnthony H.
Customer did not leave a comment.Soohyun K.
Super easy to get in & out. I was told no parking on site but there were a few cars on the lot when I came in and when I dropped the truck back off.Ryan P.
Nothing, all was good!FRANCOIS-PIERRE C.
I did rent 26 truck last week two times one on 5/16/2022 at Fletcher 90065 Truck had check engine light on less than 1/16 on gas gauge ,on sunday i did rent again on 5/22/2022 i was given same Truck 26 with same problem check engine light on and FUEL LEVEL LOW AT PICK UP .when i asked to uhaul employee about these issues said an excuse IT IS NO FAIR THAT KIND OF BAD SERVICE AND MAINTENANCE ON TRUCKS I TRIED TO GET IN TOUCH TI REPORT TO A SUPERVISOR BUT ALL EMPLOYEES THERE ARE SAME KIND A SAME REVIEW WILL BE POST ON YELP FACEBOOK YAHOO ABOUT THESE THANKSJUAN C.
Customer did not leave a comment.Marilou H.
Amazing workers helping to check out the reserved vehicles quickly. Thank you!Tessa V.
Excellent help desk service! Thank you!Tessa V.
Customer did not leave a comment.Matt P.
Customer did not leave a comment.Stephen D.
Do the pics of damages on car differentlyAndrew L.
Customer did not leave a comment.Jacob D.
Customer did not leave a comment.Margaret H.
All the employees were prompt and very helpful in getting me the service I needed on time.Yemi O.
Customer did not leave a comment.Angela A.
Customer did not leave a comment.Jordan N.
Customer did not leave a comment.Victoria G.
Excellent service. One of the workers even jumped my battery when the care wouldn't start. Courteous, helpful staff.Donald K.
Customer did not leave a comment.LUPE B.
Customer did not leave a comment.Linda E.
The Fletcher Dr, team is awesome. Thanks to Carlos, Albert,Cosme and Leon. Amazing team.RAMON M.
Customer did not leave a comment.Joan G.
Each and everyone of the staff were wonderful. They are customer oriented, polite and pleasure to work with. You are very lucky to have them. Will definitely refer and use this location again, Thank you.Shari C.
Customer did not leave a comment.Janyce E.
Customer did not leave a comment.Dillan C.
Customer did not leave a comment.Adedoyin F.
Well, been going to this location for years, great people.Benjamin C.
Customer did not leave a comment.Chrisula B.
Customer did not leave a comment.Charla E.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Steve E.
Everything was great!Barbara R.
The uhaul battery died and caused my employees and my work lots of hassle and delayed and very important project. When I called about a refund it wasn't automatically issued and still waiting on it. We had to use rent another uhaul from another location.Mason S.
The fletcher location had great staff who knew what they were doing. The Hollywood location sucks! The employees there contradicted themselves so many times. They almost cost me my entire trip.Adrian A.
Customer did not leave a comment.Adam D.
Customer did not leave a comment.BERNARD B.
Customer did not leave a comment.Traci H.
Customer did not leave a comment.Jesse C.
Customer did not leave a comment.Romie B.
Excellent customer service and staff!Alison M.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.Chris K.
Both gentlemen who helped me at check out and check in were very helpful and knew their stuff. Will use again.Charles M.
Customer did not leave a comment.Bill S.
Dan at the AtwaterVillage location was professional, kind, and knowledgeable. He is the reason for the five stars.Uju A.
Truck had a big indent in bed floor making it hard to roll items in the truck. Also the fan runs inside the cabin but no air comes out of the vents. No air conditioning only hot air in cabin.Steven M.
Customer did not leave a comment.Rene P.
Customer did not leave a comment.Carlos P.
Went to rent a U-Haul cargo van and I must admit good experience. Van was filled up with gas, vehicle was clean, Low mileage on the vehicle, and great brakes. U-Haul staff very friendly and professional and got me in and out towards the van within 10 minutes. When I return the van I just pulled up to returns they checked it out once again 10 minutes and I was on my way. From this experience I would highly recommend this facility.Eric H.
Prepare me for the fact you want to call someone or have me give my passport to confirm my identityTorrance K.
Very helpful staff. A+Blake R.
Excellent customer service. If I may add the 6th street near downtown location has a terrible customer service and did not comply with what they offered. I'm still waiting for a call back from customer service main office to fix the issue.Rene B.
Keep doing what you're doing.Jackie P.
Customer did not leave a comment.laina M.
Customer did not leave a comment.eddel I.
Customer did not leave a comment.Joel L.
Great location, great staff.Don T.
No improvements necessaryJose M.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.Joel L.
Not a thing, the service was perfect.. can't complainMargaret B.
Friendly. Organized. Patient. Knowledgeable!Tina S.
Customer did not leave a comment.Metika C.
Excellent service. I would definitely use the service again.Khai T.
Customer did not leave a comment.Jose O.
Tequila was very helpful and had great customer service In a prompt timely manner. Leon G. was very friendly and also provided excellent customer service. Through the years of renting vehicles with Uhaul, this has been the best experience we had ever received. Keep up the great work!! Thank you for your friendly, helpful, and reliable services!! Best regards, ARCAustyn C.
Customer did not leave a comment.CLAUDIA A.
Customer did not leave a comment.Josue S.
Super easy in and out! Only thing I wish was different is that employees and customers were wearing their face masks inside the store/office.Julie W.
Great service staff is great!!MANUEL Z.
Coffee n donuts. Lol.vincet Z.
Always go to that location, nice and helpfull staffBenjamin C.
Give the whole crew a raise. They were all awesome and made the whole process easy.Justin B.
Great customer service from everyone there! Highly recommended!!!Alan K.
Customer did not leave a comment.MICHEL S.
The room did not have my free lock inside and I had to go out and buy one cause the place was closed.Salena C. | Online Move In
Customer did not leave a comment.ALICIA M. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
Service was great. Everyone here is so efficient and friendly.NATALIEI R. | Overall Experience
I need 24 hour access please.David R. | First Impressions
Customer did not leave a comment.Matt F. | Overall Experience
The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.CHRISTINE G. | Overall Experience
Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora strobert m. | Overall Experience
Very friendly and professionalNounik G. | Online Move In
These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.dalton G. | First Impressions
Great team at this location. Excellent customer service and always on top of things. 5 stars all day.AARON J. | Overall Experience
I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that’s why traps are in each unit...Pietro S. | Overall Experience
Customer did not leave a comment.Byron V. | Online Move In
Customer did not leave a comment.rosa l. | Overall Experience
The friendly staff and clean facility make this facility awesome!Debbie S. | Overall Experience
Customer did not leave a comment.Amanda K. | Overall Experience
The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. TrishTRISH S. | Overall Experience
For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.ANA M. | Overall Experience
N/aJOSE ROMEO F. | Overall Experience
Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.thomas g. | Overall Experience
I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.Anna C. | First Impressions
Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!cyndi D. | Overall Experience
NoneRaymond g. | Overall Experience
Thank youdelores a. | Overall Experience
They made moving simple and easy.Alyssa M. | Overall Experience
I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.Driss C. | Overall Experience
Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).Ben H. | Overall Experience
I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crewClark R. | Overall Experience
Had a great experience here. Staff was always helpfulmelissa s. | Overall Experience
Such a friendly and helpful crew!Derek B. | Overall Experience
naRachel S. | Overall Experience
TerribleTim S. | Overall Experience
Staff was always very friendly and helpful.donna h. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!