Customer Reviews for U-Haul Moving & Storage of Atwater Village

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Atwater Village

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ann D. on

Rating:

I highly recommend anyone to this great uhaul Location on fletcher and Larga in glendale. Their customer service is crazy good. Friendly and most helpful staff!

Ramon M. on

Rating:

Great location and excellent customer service . Welcome back Kiona! The staff here is amazing. Thank you Carlos for all your help. I highly recommend this location.

kenneth D. on

Rating:

Customer did not leave a comment.

Jennifer D. on

Rating:

I’ve rented uhaul before and I’ve never seen such well-kept, clean equipment.

Carlos G. on

Rating:

Bad service for costumer

Carlos A. on

Rating:

I like the location and the staff is very friendlyl. Although I have to say I rent trucks to move furniture to clients homes and the trucks are always FILTY kind of embarrassing showing up in a dirty truck. Seems they are never washed on the outside or even rinsed off.

Christopher S. on

Rating:

Customer did not leave a comment.

Marco C. on

Rating:

give customers a coffee

Miles W. on

Rating:

The lady who helped me was very nice. The issue that really irked me was that she had to take two phone numbers for me and then call each of them. I don't mind her calling my phone to make sure it's real (even though this is really weird). But demanding that I give her a friend's/spouses phone number and then actually calling them and wasting their time is absolutely unacceptable. For one thing it's a lot harder to forge a credit card and ID than to get an untraceable phone number, so the idea that that somehow helps protect you is absurd. And then to demand a second number, and then to try calling it and demand that they actually answer is wasting people's time. There are much better ways to properly ID and track someone. Uhaul should be ashamed and I will never go there again when I go to penske and they will take my ID and credit card and send me on my way, not treating me like a felon.

Ming W. on

Rating:

The person who assisted me was extremely nice and helpful when I had a little trouble with the truck rental. Just a wonderful customer service experience and a very pleasant person to deal with.

Joseph L. on

Rating:

Customer did not leave a comment.

Adam L. on

Rating:

Customer did not leave a comment.

Martin B. on

Rating:

Taking more time to explain how the things to check for the truck for damages on the truck before driving away from the rental place. was not familiar with the tablet showing with the x . last time I rented a truck was 20 years ago, this was new to me and it took a long time to understand the pictures on the tablet.

Ramon M. on

Rating:

Great location. Carlos and Astrid give excellent customer service. I use this location all the time for my special event needs. Ariels Flowers.

Alec M. on

Rating:

this location is the best.

Michele C. on

Rating:

I have rented at this location many times over the last three years and they are always great! The manager, Ken, is terrific and Monica always remembers me and my family and provides excellent service!

Ashleigh P. on

Rating:

Great customer service, easiest Uhaul experience I've had. Would definitely recommend this location to others.

Lucia G. on

Rating:

Customer did not leave a comment.

ANA M. on

Rating:

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.

Roman B. on

Rating:

Customer did not leave a comment.

Nicholas C. on

Rating:

Great manager here.

Veronica M. on

Rating:

It would be nice to have an estimate of the price before I picked up the truck. I was thinking $50-$60. Instead it was $150-$160! Other than that, worked out okay.

Jesus M. on

Rating:

the Lady at customer service seems to be in a BAD mood and in a very unpleasant way to communicate with customers, i definitely come back to rent any item at this location.

Mark A. on

Rating:

Customer did not leave a comment.

DIANA D. on

Rating:

Super friendly and kind

Dane J. on

Rating:

Making your customer take pictures of the truck and confirm damage is really annoying. My phone doesn’t get great WiFi and it makes it nearly impossible to get a truck. The need to get a second phone number is really stupid too. I had to come up with a number I could remember to release the truck. Even though he had nothing to do with my move they called him and woke him up. They said it’s because people steal the trucks? You already take a picture of my liscence and a credit card number. It’s too much information and you make it hard on the customer. I rent about 10-20 trucks a year due to my work as a set designer. You are no longer a cheap and convenient option. I’d rather go through companies like Galpin, Quixote and Avon. They don’t cost that much more and they are much more professional.

Shelley B. on

Rating:

Customer did not leave a comment.

Taylor S. on

Rating:

App failed to reserve a vehicle for some reason and I had to wait in line for 1 hour because only one person was working.

Samuel W. on

Rating:

Vehicle condition and logistics were smoothly taken care of

Shelly S. on

Rating:

Customer did not leave a comment.

Richard G. on

Rating:

Customer did not leave a comment.

Paul R. on

Rating:

I waited an hour and a half for a guaranteed reserved pickup when the app indicated to go inside. One of the busiest days of the month and not only is the manager of, they leave 2 people on the schedule to handle dozens of customers. Gas was lower than indicated on my paperwork; snapped a photo, no big deal. Until I tried to refuel the truck prior to returning and found out it was leaking gas. I have used this location twice because it’s conveniently located, I have yet to have an experience there without issues.

Jaime G. on

Rating:

all good.

Rafael L. on

Rating:

Customer did not leave a comment.

JOSE ROMEO F. on

Rating:

N/a

thomas g. on

Rating:

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

Anna C. on

Rating:

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

cyndi D. on

Rating:

Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

Raymond g. on

Rating:

None

delores a. on

Rating:

Thank you

Alyssa M. on

Rating:

They made moving simple and easy.

Driss C. on

Rating:

I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Ben H. on

Rating:

Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Clark R. on

Rating:

I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

melissa s. on

Rating:

Had a great experience here. Staff was always helpful

Derek B. on

Rating:

Such a friendly and helpful crew!

Rachel S. on

Rating:

na

Tim S. on

Rating:

Terrible

donna h. on

Rating:

Staff was always very friendly and helpful.