Customer Reviews for U-Haul Moving & Storage of Atwater Village

Rating:

5.0

The employees are always very helpful and very professional .

Rating:

5.0

So far, after several years of renting a pickup truck from th is location, I have found it very easy to get in and out easily and relatively quickly.

Rating:

4.0

Please fix the drivers side window lever - it kept coming off of the lever. Thank you.

Rating:

5.0

Just keep doing what you're doing. Matthew goes above and beyond to make sure you have a great experience

Rating:

5.0

Got in under estimate!

Rating:

5.0

It was very good experience had little trouble with app for 24/7 but got it hooked care of on phone and was on my way

Rating:

5.0

The guy who helped me at the desk was very friendly and professional, and happy, and put me in a better mood.

Rating:

4.0

When an appointment is made it should be kept. I had a 8am appointment n they took some one in at 7:45 n I had t wait over an hour before he work on my car. The whole thing lasted 4 hours.

Rating:

5.0

The rep who helped at the counter was awesome, friendly and professional.

Rating:

3.0

Do not double book people for appointments and then have customers waiting! I was told if I changed my appointment time and came in earlier I could be the first customer but upon arriving to the store I waited almost 3 hrs before my car was even started on. Not convenient for people who are moving!

Rating:

5.0

Nothing customer service was fantastic

Rating:

5.0

The staff was knowledgeable, friendly and professional. Great job.

Rating:

4.0

The gas light was on when I got in the vehicle. So I was constantly playing this game of trying not to put too much gas in it. It made me really tense and was extremely unpleasant. But everybody was really nice otherwise. Vehicle was nice and the service was fast.

Rating:

1.0

I bought insurance and then they charged over 200$ for a scratch when the car was already dented on that side.

Rating:

5.0

I just hope the company can invest in a fence to all locations that don’t have one because we noticed that when we were going to get our van the gas tank was open and it did not have gas but they gave us another van with gas because the los Feliz location got hit and it not ok fare for the employees and the company to have to threw this . I hope that get done but I am in the future will be using U-Haul for sure..

Rating:

4.0

Super happy with my interactions and with the rental itself

Rating:

5.0

Great service and friendly

Rating:

5.0

I need special attention and the two guys were extremely helpful and courteous and efficient.

Rating:

5.0

Special kudos to Carlos C. who assisted me - he was awesome, super helpful, friendly and efficient. Really appreciated it!

Rating:

5.0

Excellent customer service

Rating:

1.0

I booked a storage unit the day before, arrived at facility, filled in the paperwork, made payment etc etc and at the end of it all they actually didn't have a free unit. Terrible service.

Rating:

1.0

To be more helpful, to take the time to show the vehicle, to check if everything is good, if is clean, if the vehicle have a light on, if the vehicle has gas, I get the truck with out gas and I returned the truck the same and they charged me 60 dls extra, I’m I really disappointed, I have pictures and video about this situation, I take fotos after and before

Rating:

5.0

The visors were both broken (one hanging and one completely off) and the one on the driver side would move a lot during traveling time- other than that nothing else was a problem. THANK YOU!!

Rating:

5.0

Great location with a great team. I have a nice experience every time I’m there.

Rating:

5.0

Xxx

Rating:

5.0

Far and away the best U-Haul of the many I use around southern california. I literally drive by two large U-Haul facilities to go to the one on Fletcher. The trucks are identical, but the service is superior in every way. This team absolutely shines.

Rating:

1.0

I had rented a 5x5x7 storage except the storage unit was on a second level above ground. All of the 5x5x7 were on the second level above ground. It was physically impossible to store a refrigerator and a stove on that level. The units that were on the ground floor were easy to access except they were only 5x5x5. I couldn't store my refrigerator in that space. It was extremely inconvenient, I had to spend money on gas to get to that location using the uhaul truck that i had rented. It was a waste of time and money. I expect my refund. I hated the experience. Very disappointed.

Rating:

5.0

Love U-Haul Thank you

Rating:

5.0

The employees are excellent

Rating:

5.0

employees here are great!

Rating:

5.0

The staff here are great!

Rating:

5.0

Angel was extremely helpful and made the entire process of renting a van so fast and easy. This has always been my experience at this location, and unless I’m too far away, it’s the only location I like to go to. Thank you!

Rating:

5.0

It was all good

Rating:

5.0

The staff is friendly and helpful

Rating:

5.0

Unfortunate that an otherwise positive experience is not as great because of bait and switch corporate tactics. In large print it says rent a van for $19.99 - there is small print about additional charges. I go through the reservation process online and the total comes to something like $32 - which I figure are the extra charges. I go to pick up van for scheduled need and find out that it is going to cost $85 for the rental. This is not even gas - that is separate! This is mileage. A rip-off but by that late time I needed to van to do my scheduled pick-up. But I know going forward NOT TO USE U-HAUL but to shop around for reasonable pricing.

Rating:

5.0

Very professional and very friendly

Rating:

5.0

Crew were very nice to deal with. Been here before and will come again

Rating:

5.0

Nothing! Was sooo great. Called up to reserve a truck we needed last minute and it was ready a half hour later! Everyone at the site was lovely and accommodating! Thx!

Rating:

5.0

Great

Rating:

5.0

LOVE U-HAUL THANK YOU

Rating:

5.0

Great Customer Service. The man working at the fletcher (Atwater) location was very helpful and super nice. I was in and out in less than 10 minutes. My 3rd time renting a U-Haul from this location and I will definitely be back.

Rating:

5.0

Everyone who works at this location very nice and professional!

Rating:

5.0

The staff is great!

Rating:

5.0

I have used your particular location at least three times. However, the new online check in system to retrieve the truck is AWFUL. It is not user friendly. There were at least three people picking up trucks and we were ALL very disoriented. Not knowing what to do or where to go. The system kept on rejecting my picture because I was wearing a hat. Difficult to use I spent an hour picking up and 45 minutes dropping off.

Rating:

3.0

Interior of the vehicle reeked of marijuana. Seriously unpleasant. The representatiive at the location however was excellent and he should be commended for his efficient and friendly service.

Rating:

5.0

Very courteous employee.

Rating:

1.0

The computer system was down for over 30 minutes, which caused me to be late on the project I was working on. I was offered a discount and none was given at the time of return

Rating:

3.0

SHOULD BE ABLE TO DROP OFF WHERE WE LIVE NOT DRIVE TWO HOURS MORE

Rating:

5.0

smooth pick up, easy after hours drop off, 10/10 recommend this location!

Rating:

5.0

Both employees were very nice and helpful but I noticed they were probably overworked answering phones helping other customers, but they were very polite.

Rating:

3.0

The gas was on empty when aI left the lot. The equipment I requested was not in the van. I didn’t receive a receipt so I have no idea what I was charged. 19.95 is the biggest lie I’ve ever seen, how do you get away with that?

Rating:

5.0

First truck we were supposed to take out had a dead battery & wouldn’t turn on. Sales associate inside was helpful and got us a new truck quickly

Rating:

3.0

the first place I booked for pick up was unavailable and I had to do a last minute reschedule

Rating:

5.0

Young guy with mustache was friendly and helpful. Tall guy with man bun supervising him was awesome as well.

Rating:

5.0

The personnel did great.

Rating:

1.0

All the guys there were rude and disrespectful including the manager. They told me I couldn’t use the restroom. The manager was so disrespectful and Said horrible things about mom

Rating:

1.0

The location itself is great close to my home, easy to get to. The customer service representatives on site were knowledgeable, friendly, and professional. I showed up to pick up my truck rental, walked over with a U-Haul representative, and we saw the gas cap was off. Immediately the U-Haul representative knew what happened and told me I’d need to go get fuel first since this truck will most likely be empty. And he was right. Apparently at this location people siphon the fuel from the trucks throughout the night. That’s ridiculous that U-Haul cannot protect their fleet of vehicles from vandals and the customers first experience is stressing about making it to the gas station, on an empty tank immediately after pickup. Tsk, tsk U-Haul.

Rating:

5.0

Everything was excellent.

Rating:

5.0

Love this location!! Boys here always taking care of business!! Very reliable service

Rating:

5.0

Thanks for all the help moving in boys.

Rating:

5.0

The staff there is amazing. Regular referrals to this location because of the crew there! 👍🏼

Rating:

1.0

I booked my storage unit online, and was planning to move in later that night. I had road tripped to LA from New York, and was relying on being able to drop all my belongings off somewhere after a week and a half on the road. An hour or so after I received my booking confirmation, I got a call from Angel at your facility saying that he “doesn’t know” why I was able to book the unit online, as he had “promised it to someone.” I asked him to provide a different unit for me and he could only offer units that were about $100-$150 more. I understand that sometimes online systems can glitch, but when I am a few hours away from dropping off my things and my reservation is cancelled due to an error on Uhaul’s part, I would at least expect another unit to be offered to me. I then asked to be sent a cancellation confirmation for my records as I had already put my credit card info in, and I was told that Uhaul “doesn’t do those.” I was extremely inconvenienced by your facility and the way it was handled was absolutely not up to customer service standards.

Rating:

5.0

Good uhaul storage

Rating:

4.0

I gave 4 stars because of the weird layout of the indoor storage units. It was definitely a puzzle game to manage the the stairs and available moving carts, that were very helpful might i add, but I would still recommend highly and even use again if I need to. The staff there was super nice and helpful, I was always there on a Sunday so they actually got to know me quickly even though it was months between me going into my storage. I thought that was very nice ^_^

Rating:

5.0

Angel is amazing! The staff are friendly & helpful. Great customer service!

Rating:

5.0

I wish it was 24/7 access

Rating:

1.0

Upon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member’s mistake.

Rating:

4.0

The room did not have my free lock inside and I had to go out and buy one cause the place was closed.

Rating:

5.0

Service was great. Everyone here is so efficient and friendly.

Rating:

4.0

I need 24 hour access please.

Rating:

3.0

The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.

Rating:

5.0

Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st

Rating:

5.0

Very friendly and professional

Rating:

5.0

These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.

Rating:

5.0

Great team at this location. Excellent customer service and always on top of things. 5 stars all day.

Rating:

2.0

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that’s why traps are in each unit...

Rating:

5.0

The friendly staff and clean facility make this facility awesome!

Rating:

5.0

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

Rating:

5.0

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.

Rating:

5.0

N/a

Rating:

5.0

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

Rating:

3.0

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

Rating:

5.0

Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

Rating:

4.0

None

Rating:

4.0

Thank you

Rating:

5.0

They made moving simple and easy.

Rating:

5.0

I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Rating:

5.0

Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Rating:

5.0

I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

Rating:

5.0

Had a great experience here. Staff was always helpful

Rating:

5.0

Such a friendly and helpful crew!

Rating:

5.0

na

Rating:

1.0

Terrible