Customer Reviews for U-Haul Moving & Storage of Auburn
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Auburn
Lisandro G. on
You did right.nothing to do.everything you doing is good.
Lily G. on
Brandon Stoker waited on me when I picked up the equipment. He was friendly and loaded the hand trucks and furniture dollies in my car. However, the night staff, a man and a woman, were not friendly nor helpful. The woman was walking from around the left side of the building when I was trying to get the heavy hand truck out of my trunk. She offered no assistance. When I went in the store, neither person seemed eager to help me. The woman was lazily sitting in a chair and the man was behind the counter but was just standing there. Their behavior was a huge contrast to my morning contact with Brandon. I rated my experience based on working with Brandon.
Heather B. on
Everything was great at the u haul pick up location and the drop off the problem was my trailer apparently leaks and my stuff got wet that I had in there for are move including the final things of my dads I had like our pictures that are not replaceable and some other items
wayne N. on
Again customer service was good. In and out quick and easy.
Cody P. on
Meg was a great help!
Christopher A. on
Hard to improve - brought my renal back early and was not charged for the time I didn't use it. Staff is top notch. Been using U-Haul for over 35 years and haven't been disappointed yet.
James C. on
The overall situation was great, the person who handled our service was knowledgeable and friendly. The truck we rented was clean, ran well, and handled very well.
Robert H. on
The return of equipment using a mobile device after hours would not work. It kept giving an error message saying, “unable to detect your locationâ€. I made sure my location was turned on on my phone and even tried it with another phone and got same message.
Robert W. on
This way 100% better service overall with Uhaul then last time.This location was great last time. Last Time online uhaul was terrible
James S. on
No issues dropping off, pretty simple process.
Jerome G. on
Have more people inside to help the customers, I waited inside the store for 10-15 for an associate to help me with a rental to know avail, I finally walked out side around back and a gentleman finally asked could he help me.
Lucy Z. on
Good
bently H. on
I am sick of the charges uhaul can trump up when the final bill comes. The truck was as clean when I dropped it off as it was when we picked it up. I was charged 35 dollars for gas when I put 30 in it before I dropped it off. It’s crap won’t use them again
John M. on
Hugh -who I have now dropped two trailers off to is one the nicest U-Haul employees I’ve met yet. Highly recommend this location.
Mark G. on
Timely and very good service. Excellent equipment
Bettina M. on
Brandon was awesome!
Paul K. on
Great job!
chuck H. on
The staff was helpful and got me in and out very quickly. I appreciate Megan, she was very kind, helpful to me. Great job!
Gregory S. on
Excellent customer service
Brandi M. on
Very helpful staff
James M. on
Rude not helpful made me get pissed off will never rent anything again
Jeffrey L. on
Megan was excellent and very helpful, thorough and polite.
Nicholas M. on
The original dropoff location sent to me in a text message was incorrect. This meant that I had to reload, drive across town, and drop off the trailer in the pouring rain. Terrible mistake by UHaul especially because there is only one location to drop off trailers in Auburn AL to begin with.
Jerry W. on
Things went extremely well. Had a good safe trip and both locations were great. Drop-off was very simple as well. I've been to Both locations multiple times and will continue with my drop location in the near future, since it is home. In Auburn he hooked me up, walked the trailer to be sure it was safe before I left. Great service!
John B. on
Great.
Allen G. on
Very friendly staff; very knowledgeable and helpful
Andrew O. on
Home girl was awesome
Robert N. on
UHaul employee was unfriendly and on the whole not very helpful. I needed to make several calls to Haul scheduling to get things in order, while the store employee just stood and watched. He was just basically uninformed and needs training.
Barney S. on
Blake made things fast and easy for me to rent a 6x12 trailer for the day. Best location and best person I've come across in my 100+ rentals of U-Haul equipment.
Zachary H. on
Megan was great and super friendly. Thanks again for making it so easy and convenient.
Diane T. on
This U-haul location is greatly understaffed and the staff they have seem lazy. I have dealt with them twice and both times have been disasters.
James H. on
Nothing. Fast service....
Brandon P. on
Give a frequent renter discounts.
James W. on
Everything was perfect!my rental was ready and waiting for me and the drop off was just as easy!
James A. on
I had an awesome experience. Thank you Megan Cline for your above average customer service. I appreciate the time and effort spent to get my rental. I will return to this location because of you
John S. on
Great location. Friendly, helpful associates.
April R. on
Megan the sales person at location was very rude and was not helpful she was short with us and our questions were not addressed very unprofessional
Latrease S. on
Everything was great, I have no complaints at all
Stewart A. on
This is by far the best Uhaul dealer I have ever dealt with, having said that, the truck was not clean, grease and a small amount of trash in the loading area, and multiple pads that I rented were wet and not usable. I also question Uhaul strapping a two wheel dolly and pads in the back of the truck, I didn't need the dolly, but I had to break the seal and move it so I could load a king tempurpedic mattress. Trying to move the mattress around the dolly resulted in a ripped mattress box and grease on the mattress (back to the dirty loading area).
Christopher E. on
The lady I worked with at this location was very professional and was great to work with, however, uhaul's technical systems are terrible. My perfectly good credit card was declined 3 times at pickup before it finally went through. Employees at this store had obviously dealt with this many times before. When i attempted to do the online checkin, the same card was declined twice again. I am also not very happy with the self checkin. I got through the process of answering all of the questions and taking pictures when the website crashed and lost everything requiring me to re take pictures and re enter all of my answers. This was EXTREMELY frustrating on top of the fact that I am checking in YOUR trailer which your employees should already be paid to do by my rental fee. I am then expected to pay a $20 fee if I dont check it in myself. This is complete bullshit. There should be no extra fee for you to do your job. I should get a discount for doing it for you. The fact that i checked in your trailer 12 hours before it was due allows it to be available for someone else to rent sooner than it would be which means you get the opportunity to make more money. Where's my cut?
Hla M. on
The place is clean and comfortable.
John K. on
For frequent customers it would be very helpful, and more efficient if my drivers license could be stored so that it doesn’t have to be uploaded every time. This process is time consuming.
Braxton N. on
Super quick and easy drop-off experience... the lady who helped me (sorry, I don't remember her name!) was a joy to deal with. She was busy, but still provided excellent customer service (with a smile), and I was back on my way in a matter of minutes! 5 stars!
James R J. on
Reservation process, pickup, and drop off was very smooth. Keep up the good work
ESTEBAN I. on
Great people!
Lynda W. on
A+
Tavon S. on
Good as usual
EDWARD M. on
None
Laura B. on
When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!
THIRSTON P. on
Very helpful staff
brittany a. on
Very helpful staff and had just the products we needed. Thank you!
CURT S. on
Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.
REBECCA G. on
Wait time was long