Customer Reviews for U-Haul Moving & Storage of Auburn
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Auburn
JAMES T. on
My experience was very good with this location.
Mickey C. on
This location is excellent.
Clarence B. on
Great and easy.
Angelia B. on
I had a good experience. The staff were polite and knowledgeable. I was quickly processed in to pick up my rental.
Barnett S. on
Rented from Megan and when I returned Blake handled the return. Just cannot find a better place to go or better people that the two listed above. I highly recommend this UPS location. Just wish their parking lot was about 4 times as big!
Tyler K. on
I wish that I was informed that the size I requested was not available. Driving a 26’ was more expensive on gas and was much harder to maneuver.
JOSHUA W. on
Customer service has my complaint
tiffany w. on
Have the uhaul clean, and if a customer is 30 minutes late at least have the courtesy to give them an exception, instead if charging for another day
Kenonia B. on
The representative need a class in customer service... The representative was short, sarcastic and rude..
Richard R. on
Very helpful and they had several different vehicle options available
Russ L. on
The guy that helped us was super helpful!!
James P. on
Can't think of any. Everything went like clockwork. Joseph, the clerk on duty was very nice, friendly and efficient. He was busy and I’m amazed at how quickly he was able to make everything come together. We need many more like him in the work force!
KATHY R. on
I'm filing a complaint for being charged an extra day of use when I returned the trailer before the location closed. (see my statement on this same page at pick-up location). The Return was not 7:11 a.m. I had tried to book the trailer with pick-up in Auburn was sent to Phenix City, then was charged extra since it was not a local pick-up.
Jerry S. on
We drove through some big rain storms and the driver side door leaked and the cargo area leaked soaking part of a mattress and some boxes.
Daniel K. on
The U-Haul personnel were friendly and very helpful.
richard s. on
Great service.
Stephen W. on
Staff was professional and courteous. Great experience.
Lisa W. on
I had to change my reservation due to the weather and it was taken care of no problem.
cathryn w. on
The Auburn, AL location is very friendly and courteous.. They unhooked the equipment for us, and were very professional..
Tavon S. on
Good as usual
Candy M. on
Repeat customer. Plenty of supplies to purchase at affordable prices. Also, knowledgeable staff willing to help.
meshundra r. on
Big issue with trumped charges on my receipt, I'm currently waiting to here from someone to get the issue resolved.
Don C. on
Thought I was renting for the day. Was told to have trailer back in 4 hours.
Richard T. on
Returned the truck a day earlier than I had to. Three guys behind the counter and I am the only one in the store trying to return the truck. Stand there and no one helps me. Finally just said here is the key and he said do you need a recipe or is email ok. I told him email is fine but when I got the email receipt they charged me a $14 fuel charge. When I picked up the truck it had one bar over 1/4 tank and when I returned it it had the exact same. Tried to call but was put on hold for over 30 minutes and finally just gave up. My advice and lesson learned is to take a picture of the gas gauge when you pick it up and when you return it. Uhaul needs to hire more customer service reps that actually pick up the phone and not put you on permanent hold.
Werner S. on
Great service Fast help Good equipment
zachary h. on
Didnt know the mirror had issues as well as the lights. Nothing was done to acknowledge the issue,but nasty attitudes
Tavon S. on
Good as usual
Michael A. on
The truck had 5/8 fuel at pick up. I returned it with same and he said it had 3/4 at pickup. I did not receive any paperwork but I knew this was correct.
Megan C. on
Hugh has great customer service and he was easy on the eyes.
Patricia R. on
After all of the trouble with our rentals and the trouble picking up at two separate locations. this location told us they would not charge us for the extra few hours after being delayed hours with the rentals in the first place. and they ended up charging us anyway...poor communication .
Tavon S. on
Good as usual
Mike c. on
A little slow but took care of getting the truck turned in
Philip E. on
Booked and prequalified equipment online. Arrived and was connected up quickly and I was on my way in 15 minutes.
Megan C. on
Everything was great from the rental and customer service.
Tavon S. on
Good as usual
Tavon S. on
Good as usual
Johnny M. on
U-haul 's overhaul customer responsiveness was not good. They need to be trained more to satisfy their customer
Tavon S. on
Good as usual
barbara o. on
Tell customers that there is a insurance charge add it onto the rental fee.
Alton J. on
Used this location several times. Always friendly and helpful
UWEMEDIMO U. on
Great customer service
DAVID M. on
Trailer floor appeared clean, but had grease on it that was not noticed until we placed furniture on carpet after moving it on the trailer....then seeing the grease spots on the carpet. Multiple pieces of furniture, so this was not isolated or a problem with the furniture. Local personnel at pickup were VERY HELPFUL!!! Pickup was quick, especially after UHaul corporate screwed up my reservation. I had a confirmed 7:30am pickup I set up 6 weeks in advance. The corporate scheduler assigned my to pickup to a location 12 miles out of town at a rural liquor store that didn't open until 11am. After spending over 45 minutes on hold and bouncing around the UHaul phone system, I finally got a scheduler who helped me get it back to where I could pick up at the originally reserved location.....but UHaul delayed us by over 90 minutes because of their ineptitude.
Michael J. on
My experiences with the local pick up and drop off personnel were good. My bad experiences were with calling the national number, as I was often given conflicting information and once even transferred to a number where I got a Closed for Christmas recording!
Richard D. on
Employee lost control of trailer when attaching to my car and cracked bumper. She apologized but when asked if U-Haul was going to fix my car she said no because it was an accident. I knew better and spoke with Manager on Duty - Blake. He took a picture and advised they were pay for the damage.
Evan R. on
I have used this location roughly a dozen times over the years, and this weekend was my first negative experience I have had with it. First off I booked a trailer (6x12) for 9 am, and the day before they moved me to 10. I got there at 10, and they didn't have a trailer for me. The closest one was 45min (each way) away. I said that was fine, but was told it would cost double if I wanted to drop it off at that location (instead of spending another hour and a half in the car). Since I didn't want to spend 3 hours in the car for their mistake I accepted the only trailer they had until my trailer got in (a 4x8 which I was told would fit a queen. It doesn't). Finally after noon the trailer was returned, and I picked it up. The next day my drop off was scheduled for 10am. At 7 am I called to extend the rental until 12:45pm. At 9am I called the location (with a direct number as requested by the 1-800 number to let them know.) At 10:30 I got a call from an employee saying my trailer was past due and they had a customer waiting on it (even though at 9am they were ok with me extending the rental). I rushed back as quick as could, and there was no customer and another 6x12 trailer on the lot not being used. Next time I will try to use another location.
Michael W. on
Prompt, courteous service.
Michael A. on
Dropped off after hours
Todd D. on
Did not deal with the location enough to really rate. Only one person spoke with for five minutes
Johnny K. on
I rent frequently from this location and the staff is always fantastic.. I don’t like having to upload my drivers license every time
carl h. on
I was asked and agreed to receive my return receipt by email, as of yet I have not received it. Problems with equipment: Tail lights did not operate, brake and turn were functional, since this was a daylight move for me it wasn't a problem but it would be for anyone operating after sunset. The dolly tires were significantly out of balance to the point that the unit tended to "lope" above 40 mph. Also the right side wheel bearing was worn or required adjustment.
greg a. on
The guy who helped us when we rented was great. When we returned the trailer there was no one outside so I parked and went in. The lady working returns came up to the car and was very rude to my wife. She told her she needed to move the car. My wife told her she could not drive the car to move it. My wife got out of the car to come get me and she just kept telling my wife she had to move the car and was very hateful. She refused to understand the physical my wife was unable to move the car. This happened the last time we rented from this same location. The same lady. If it was my business she would no longer be working for me. She needs to be taught to listen to the customers. The nice man who helped us the day before came out and helped us unload the trailer.
Carl K. on
Very easy and helpful.
Angela G. on
Meagan was great to work with. Another guy Hugh dispatched us. He didn't give us a choice of drop-off. It was closer to our address, but would not have been our choice.
JORGE R. on
Gentleman that set up our rental was very helpful and professional. Very please with the service at the pickup location.
Tavon S. on
Good as usual
Ed B. on
Rented a 15' received a 26' with no communication (saw it on the website). Way too big. Somehow a day before pick up my reservation was mysteriously cancelled. Had to call and get it reestablished.
Glenn W. on
The 12 volt outlet in the truck did not work so I was unable to recharge my cell phone (which I was using as my GPS) while driving.
Wendy R. on
Give customers another location to deal with. Choice always creates an environment where a competitive edge keeps all customers happy.
catherine m. on
Maybe they could have called the other location to let them know they had this computer issue and pre warned them.
Tavon S. on
Good as usual
Tavon S. on
Good as usual
Tavon S. on
Good as usual
Tavon S. on
Good as usual
Cheryl H. on
There was no instruction for the drop off location designated by customer, and no mention of the address or contact info for drop off location on the paper work given at time of pick up. That would have been very helpful.
Billy G. on
don't tell a person what they can rent then they pay for it plan the trip only to drive 4 hours to get there and the location tell you that they cant rent you the equipment cause it throws up a red flag then the person has to rent a truck only to drive back home and pay to get nothing done I will tell everyone and my company knows the mistake cause saving me 8 dollars and still having to pay 200 dollars for a truck just so me and my son can drive back home cause its the only way we had back that's not going to work I will never use your company again
SAMUEL G. on
Pay the employees more money. They do a wonderful job
Tavon S. on
Good as usual
Mae D. on
When I dropped off the equipment, it was a much better experience. The employees apologized for the equipment not being clean (even though it was not their fault), and Megan specifically was very pleasant and helpful.
Chris T. on
Very unhelpful! When I drove up they began checking my info and the mileage, etc. I waited for about 5-10 minutes then told to come inside. Inside a young man said the only think I owe is 28 CENTS for going over miles. I reached in my pocket to give him the change and he said I have already charged it to your card. What??? You charge my card for 28 cents??? So while talking with him an older gentleman appeared (no one ever introduced themselves or offered their names) and asked, "is there a problem". I told him no except I could not have gone over miles as I drove straight there from my house after picking up the vehicle. This gentleman picked up a green highlighter, highlighted a line on my paperwork, looked up and said, "I don't know what to tell you bud". My two issues are: 1-Do you calculate the mileage too close, therefore creating an additional charge? I could not have driven any more perfectly than I did. I literally stopped for lunch at the exit in Alabama we were going to, I was very conscious of the miles. We drove a straight line form the place we picked it up, down I-85 to load at my house, then down to Auburn, all straight down 85 without exiting, even for the bathroom. It would be impossible to have driven less than what I did. 2-How unbelievably rude it was for this guy (name unknown) to ask if there was a problem then tell me he don't know what to tell me. And, to flippantly tell me I charged your card 28 cents without asking or discussing. As if anyone would walk in and expect to pay more than the agreed to price. Please know it is not about the 28 cents, it's how I was treated. I most definitely did not feel valued or important.
Tavon S. on
Good as usual
JASON F. on
Megan Cline and the rest of the staff were excellent and provided answers to all my questions
james y. on
Wished the trailer had a ramp to use.
Tavon S. on
Good as usual
Vicky E. on
All was done in a professional, and courteous manner!! Thank you customer service staff!!
Tavon S. on
Good as usual
Yohannes M. on
Brandon stoker was very helpful when I went to pick a van last minute. thank you Brandon.
AARON H. on
Over book the equipment I need it
Thomas T. on
Outstanding service!
johnathan j. on
I will rent again
Tavon S. on
Good as usual
Kith W. on
Customer Service. The gentleman early Saturday morning was pleasant and patient. The female with the green ponytail is another story.
John S. on
Friendly, efficient service.
ERNEST K. on
A first class location. Totally efficient, turned in my equipment, and was on my way in minutes.
Afra W. on
Also very easy and simple
Tavon S. on
Good as usual
john f. on
Nothing to improve. Megan and Blake were great.
Theresa H. on
It was an easy process at the end of a long day. The gentleman who helped me was very nice and very efficient!
felicia t. on
I had my brother return uhaul because I had a blood transfusion appointment that I could not be late for and he told me that I was being charged with a call saying I bumped a car.. I drove the uhaul the entire time it was in my possession until I allowed him to return it which was about a 15 minutes drive.. Can I please have a picture and statement showing when and where the accident was suppose to have happened.
William S. on
I wish to commend the U-haul representative at the pick up location. Ms. Megan Cline provided exceptional support. In my opinion Ms. Cline went above and beyond one’s expected duty obligation in ensuring I received the equipment I needed. Ms. Cline is an asset not only to U-Haul Moving and Storage of Auburn but to the Corporate U-Haul organization. Please pass along my sincere “Thank You” to Ms. Cline. She made my U-Haul experience an enjoyable one.
Jo Ann S. on
Excellent customer service; especially Meagan. I really appreciated how she explained every detail and ensured that we taken care of! Very sincerely.
Tavon S. on
Good as usual
Tavon S. on
Good as usual
Barney S. on
Blake is the manager at this location and one of the most knowledgeable individuals I've met in the Truck rental business. I always want this location for my pickup as I know things will go like they should.
Eric S. on
Quick and friendly!!
Sandra B. on
Sales lady was rude
Anita A. on
Everyone from start to finish, were very nice and helpful.I loved the easy of driving the truck. I will use UHAUL again.
Arthur A. on
Excellent customer service!
Tavon S. on
Good as usual
Stu A. on
Truck gas level incorrectly marked, cab of truck was dirty, cargo area of truck dirty, dusty, needed to be mopped (wet or greasy in the grooves of floor).
kay p. on
Sensor light for check engine was on. Told facility and they new . Said not an issue but I think they should keep up with their equipment
Don K. on
N/A
Tavon S. on
Good as usual
steven h. on
Megan Cline made my moving experience so much easier. She was professional and maintain a wonderful attitude while helping me. I had a lot of questions but she seem more than happy to answer all of them. Her bright and approachable personality made all the difference. Thank you for employeeing wonderful people!
Tavon S. on
Good as usual
Tavon S. on
Good as usual
Christopher A. on
Quick check out and check in, responsive to questions. The only way it could have been better was if it were free!
Moes D. on
Megan has great customer service.
George J. on
Opelika staff were excellent and friendly.
Philip F. on
The U-Haul app did not provide instructions for, or an access code to returning the vehicle keys to the lockbox at this location. I had to call U-Haul 24hr support for instructions. They told me to leave the keys on the manifold of the engine.
Joe D. on
Kelly was fantastic!
Ann W. on
Great experience, super friendly drop off transaction. Thank you!
Terrance N. on
Megan was a Great Help!! Her attitude and customer service was 2nd to none!!! Thanks again Megan!!!
Heidi D. on
Unable to return truck at a nearby location since the guy who assisted me said it would cost hundreds of dollars
debra s. on
Nothing. No improvements necessary. EVERYTHING went very smoothly.
Rob R. on
Great people to work with, very fast in/out.
James T. on
The location did have the appliance hand truck needed. The attendant did not properly attach trailer, it came off ball shortly after leaving rental location. I returned to store to request the dolly charge be removed since no dolly was provided, and informed the attendent about the trailer coming off the ball, he immediatley attempted to show a cel” phone photo showing the trailer on the hitch, I informed him the coonection was not completed as I has to turn the connector to ensure it was secure after reattaching the trailer. The attendant was only concerned about other customers hearing my comments and getting me out of the store. If the separation had occurred a highway speed it would have e been very dangerous. No apology or explanation was provided. I would recommend remedial training for this individual .
Filip P. on
Everything according to the schedule. Very friendly and helpful staff.
Tavon S. on
Good as usual
Barney S. on
Blake is the Best!
WILLIAM TODD A. on
Well, my experience went well and got the job done, but I do have a complaint to lodge with U HAUL, although I rented the truck and said I would return it to rental location I picked it up from, I called to see if I could change my rental agreement and be able to drop vehicle off at a nearer location, I was told if I did I would incur additional fees. Even though I agreed to return it to pick-up location in the rental contract, it put me to an inopportune burden to have to drive another 60 miles just to turn it in. I will not rent again due to this inconvenient burden and I will rent from some other company with more lenient return policies in the future.
Douglas P. on
Friendly, knowledgeable and helpful staff got me checked in, hooked up and on my way in short order.
Tavon S. on
Good as usual
Tavon S. on
Good as usual
David S. on
I didn’t use this drop off location I asked for a different location on my online reservation
angela l. on
We needed a truck to pick up some furniture and U-Haul was great. They had a truck available right then and there and it was a very reasonable price. Much better price than competitors in town for what we needed. We would highly recommend U-Haul and we will be using them again if the need arises in the future!
Patrick B. on
This was the best trailer I've ever rented. It was a newer 6x12 and had the doors that open up, a much better design.
Tavon S. on
Good as usual
EDWARD M. on
None
Laura B. on
When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!
THIRSTON P. on
Very helpful staff
brittany a. on
Very helpful staff and had just the products we needed. Thank you!
CURT S. on
Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.
REBECCA G. on
Wait time was long