Customer Reviews for U-Haul Moving & Storage of Auburn

Rating:

5.0

The truck needs to have an alignment done as soon as possible. The ride was very choppy and the tires will wear out sooner if the alignment is not done. The service was outstanding and I loved dealing with them.

Rating:

5.0

Nothing everything was great even the worker they was so respectful and wonderful loved it.

Rating:

5.0

Good job

Rating:

5.0

Outstanding all the way around

Rating:

5.0

General Manager Megan Cline possesses an amazing personality that made booking and returning vehicles a breeze! The commitment to excellence in cleaning and disinfecting the vehicles while still being able to rent at such a low price keeps me coming back to THIS location for amazing service. We book the vehicles to take care of small day to day tasks such removing furniture and carrying heavier than usual loads. We've used the vehicles for bigger projects like fencing our softball field and buying new metal shelves for our library - while also using for smaller jobs like picking up trash and weeding lawns. From trip to trip and use to use - we have always received a great, clean well maintained vehicle that suited all of our needs. Thank you for your commitment to excellence!

Rating:

5.0

Todo lo que se necesita ellos lo atenderán

Rating:

2.0

I felt the gentleman had very poor customer service. We reserved a 10 ft truck but apparently it broke down and we ended up with a 15 ft truck. We drove nearly 3,000 miles and I was concerned about the extra gas it was going to cost. The gentlemen just said “I can't do anything about it, call customer service” and turned around.

Rating:

4.0

Hunter provided knowledgeable, friendly, exceptional customer care.

Rating:

3.0

With Covid 19, clean and spary Uhaul with a disinfectant spray maybe wipe inside with a whip... Door need repair, window handle ne replacement.

Rating:

3.0

I booked a 26' truck a week and a half in advance. I noticed that my pickup time was incorrect on my reservation the day before the move. I called to have it corrected to the time a lot that I originally requested. I was then told that the truck was not available and the only location that had a truck was 30 minutes away. I begrudgingly arrived at that location at 8:30 am (my pickup time). No one was there. The hours at the “office” said that they open at 10am. So I waited. And waited. And waited. 10:40 rolls around and no one is there. Uhaul customer service hung up on me 3 times because they couldn't get in touch with the store owner. I was never rude because I am in customer service as well, so I know it is not their fault. However, the closest thing that they could offer me is a 6'x12' trailer - not a 26' truck, not any truck for that matter. A trailer. Needless to say, it wasted valuable time, money, and stress to my family after dealing with the loss of a family member and needing to relocate the belongings of the deceased.

Rating:

3.0

The 26' truck we rented was a piec e of junk! It would skip and had so much play in the steering wheel that you had to start turning before you turned! If I would had known I was going to pay so much for trash I'd had just went with 2 men and a truck! Never again!

Rating:

5.0

I was very happy with the knowledge and professionalism from Hugh (sorry didn't get his last name)

Rating:

5.0

Customer service and management are EXCELLENT!

Rating:

3.0

The truck had a good amount of trash in the trailer part when I picked it up. I have pics if you want to see. The truck was also sitting on empty when I picked it up. I put $50 worth of gas in it and I was charged almost $50 in fuel cost when I turn the truck in. I got that statement yesterday.

Rating:

1.0

I picked up a truck where the floor was cover by a sticky spilled drink along with stale fries and sunflower seed shells and other trash. It was disgusting(there should be an option to provide more pictures on the app to show cleanliness or lack of). Not to mention the fact that the back of the truck had not been swept at all. Also my $50.00 certificate was not upheld even though I had called customer service prior to pickup and the woman I spoke with assured me it would be an made a note on the reservation about it because it was not showing up in the app.

Rating:

5.0

All went well, the gents were helpful

Rating:

5.0

Never had an issue with them so far. Salute to all people who are working at this time of pandemic, not just frontliners but all who are serving.

Rating:

5.0

The wheel alignment was really bad, it was hard to keep the truck straight while driving, made me nervous.

Rating:

5.0

Excellent experience. The guys were great at the store and the truck worked flawlessly. Thanks

Rating:

1.0

I was scammed and overcharged on my debit card a few days after rental without knowledge. Called the store for an explanation and was told I didn't replace the gas. Advised I had the receipt from GrubMart right down the street from the store where I purchased the gas 10 minutes prior to dropping it off. Because I know date and time the store manger at the gas station was not only able to reprint receipt but locate the video of me pulling in and pumping $20 in the truck. Uhaul said I returned it empty and charged me an additional $60 and refused to answer any of my questions. Why was it not mentioned when I returned the truck? Where is the young gentleman I gave the keys to that told me everything was all good? Store rep simply said “It wasn't me”. Filing a dispute and will NEVER use this store again. CROOKS!!!

Rating:

3.0

Lower the per mile price.

Rating:

5.0

Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER

Rating:

4.0

Parking can be a challenge at busy times.

Rating:

5.0

Love doing business with Megan and her crew..

Rating:

2.0

I was not overly impressed with the location. Mostly because I was taken up from a quote of $359 to $402 and then by the time the dozen blankets were added, it was $444. I had to explain that was not possible. I even showed the original quote (which has since been deleted by Uhaul) I was not helped but rather told I could "file a complaint on the website." I would certainly like an explanation of that transaction. A one way from Auburn, AL to Foley, AL......

Rating:

5.0

Great service

Rating:

5.0

Great staff. Great service.

Rating:

5.0

The staff was friendly and helpful.

Rating:

4.0

The truck had very strong cigarette smoke odor. I had to roll down windows in cold weather it was so bad.

Rating:

4.0

Service was great but the cab interior needed a good cleaning.

Rating:

2.0

The person on the counter is an antimasker who makes fun of people who wears mask during the pandemic. Deplorable service. The truck was good.

Rating:

5.0

I have rented from this location at least a half dozen times, and have been very pleased with the customer service.

Rating:

5.0

Great help and fast service

Rating:

5.0

My experience with this truck rental was extremely awesome: The employees made the rental process a pleasure. Very friendly!!I will forSure be renting from this company again in the future.

Rating:

5.0

Awesome experience!

Rating:

4.0

Given the current covid protocols, the service was great.

Rating:

5.0

No improvements needed. Employees were very friendly and helpful.

Rating:

3.0

The female manager that greeted me was a rude miserable bitch. Totally poor attitude. It will keep me from patronizing this location in the future.

Rating:

1.0

Improve the return policy for after hours returns. The app would not work. Took 30 minutes to try to return the truck and then still had to request help from a clerk.

Rating:

5.0

Guy working there was great. I came in late, 10 minutes before closing. You wouldn't have known from the person's attitude. Very helpful and friendly.

Rating:

5.0

I did not get the name of the lady who checked me in and unhooked the trailer. I've seen her previously but simply forget her name right now. She's nice and it was a fast checkout.

Rating:

1.0

The lady that works there was very rude and didn't even look into the issue or recommend I call customer service. I went there two different days and found it to be very stressful. I will never go back there

Rating:

2.0

tell your customer service person to let the customer know that you have to check in at the place that you got the truck from to stop from being charged an extra 20 like I was because I waited until I got home to check in and couldn't check in

Rating:

1.0

Customer service was terrible. We waited in line for over 20 minutes and then someone came out and help another customer that was behind us and then asked us to move our vehicle so he could help that other person. We said no, not until you help us and the worker was VERY VERY rude.

Rating:

3.0

Drop off was effective, check in efficient. Employees working at this location were not wearing masks - would not recommend using this location during the pandemic. U-haul should take action.

Rating:

5.0

need more lite on the side of the building.

Rating:

5.0

The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

Rating:

5.0

Helpful clean accommodating and friendly

Rating:

5.0

Good

Rating:

5.0

Good as usual

Rating:

5.0

None

Rating:

5.0

When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

Rating:

5.0

Very helpful staff

Rating:

5.0

Very helpful staff and had just the products we needed. Thank you!

Rating:

1.0

Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.