Customer Reviews for U-Haul Moving & Storage of Auburn

6,650 reviews

1301 Opelika Rd   Auburn, AL 36830

(334) 887-3412

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(334) 887-3412

1301 Opelika Rd
Auburn, AL 36830

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Megan was friendly and helpful

Charles C. 
Rating:
5.0

Attendant was outside when we arrived and handled everything in 2 minutes.

Kay M. 
Rating:
5.0

Customer did not leave a comment.

Christina K. 
Rating:
4.0

Service guy was great to work with....very helpful

Randy R. 
Rating:
5.0

Actual human on site. Polite, efficient, and helpful.

Gardner S. 
Rating:
5.0

Great experience! Highly recommend.

Charles M. 
Rating:
5.0

The pickup went very smoothly. The truck was parked outside, ready to go. The return was very fast as well. Perhaps the only issue is a TPMS light, which I understand is a common occurrence on these trucks. It'd be nice if I was told before I drove off. Otherwise, the equipment worked fine.

James L. 
Rating:
5.0

Very helpful in getting the trailer removed and helping me get more packing supplies. Would use again.

Nancy S. 
Rating:
5.0

Service was fast and easy thank you guys so much for all you do.

Toakase L. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Everything went smooth with ordering the part and installation. I received a call from the store as soon as my repair was completed. Very professional 'check out'.

DAVID F. 
Rating:
5.0

Bradley was Awesome! Hunter was great also! 🤗

Char R. 
Rating:
5.0

Hunter was Outstanding! Paperwork and hook up done in record time. Pain free rental at this location.

Barney S. 
Rating:
5.0

Thanks for providing professional service and quality!

trina J. 
Rating:
4.0

Process was very easy. Pickup and drop off went smoothly and truck performed well.

Michael A. 
Rating:
5.0

Quick friendly service

Kevin E. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

lawana S. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Trace met me outside upon my return, received the trailer and confirmed my receipt. Very quick return and I was on my way. Very helpful.

Daniel S. 
Rating:
5.0

Excellent service

Pablo D. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Cargo door on truck was very difficult to close completely. I had to climb up on the rear step and stand on the handle to make it go down .

James B. 
Rating:
5.0

Customer did not leave a comment.

Ernestine M.  |  First Impressions 
Rating:
5.0

The only thing was the truck was a very old truck.

Esther M. 
Rating:
5.0

Great service, very professional.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

The employees were so friendly and helpful!!

Colleen G. 
Rating:
5.0

This office is always very friendly and accommodating, and it is a pleasure to do business with them.

debbi P. 
Rating:
4.0

The tail light was out in the paint on the trailer was terrible.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Sean V. 
Rating:
5.0

Super quick and efficient! Friendly and professional!

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

No thing, keep in this level Thank you very much

Hossam I. 
Rating:
3.0

It's taking a long time for me to receive my receipt. I paid in $100 for one day. I ended up returning the truck same day before closing and I still have received the receipt nor the surplus that I was supposed to receive.

Kristen S. 
Rating:
4.0

Customer did not leave a comment.

eli Y. 
Rating:
5.0

It good cheap everything's better

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Quick easy and efficient nice staff

Kevin E. 
Rating:
5.0

Today, I returned the truck to unmanned service (Drop Off). After checking the truck, locking the doors and putting the keys in the key drop box, I noticed my wallet was in the car. There's no one in the store today, so I'm going to visit the drop location again tomorrow morning. Please help me find my wallet.

Kyunghoon K. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

DESMOND S. 
Rating:
5.0

Keep doing what you do! Great attitude, very positive very helpful, quick and efficient.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Kyeongho C. 
Rating:
5.0

Customer did not leave a comment.

Ron E. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
Rating:
5.0

The man who helped us was so nice and patient with our (probably) dumb questions. Helped us immensely

Margaret T. 
Rating:
5.0

Customer did not leave a comment.

Santanna F. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
4.0

The return process needs to improve especially for a refund the call center needs improving are not very helpful except for the last person I spoke with she helped tremendously

Brooke R. 
Rating:
5.0

Customer did not leave a comment.

CONNIE K. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
3.0

The sun visor was not attached very well on the driver's side and fell off while I was driving down the interstate 85 and hit me on the left arm and almost caused a fatal accident. My arm is still hurting after 4 days. Should have been reattached before renting it out.

GAREY C. 
Rating:
1.0

The truck I was in was very unsafe, uhaul did a terrible job of handling the situation.

Carderius W. 
Rating:
5.0

Customer did not leave a comment.

Marry F. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Randall T. 
Rating:
5.0

Customer did not leave a comment.

Miller D. 
Rating:
5.0

Customer did not leave a comment.

Gi Chul K. 
Rating:
5.0

Very helpful

Edward E. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The manager is in a hard place. He obviously had to charge someone for a scratch down the side of a vehicle and now he is overly selling the insurance. He probably warned me six or seven times and spent well over a minute discussing the dangers, risks, and hazards of an in-town use over 20 miles. Then he pulls around a 20 year old vehicle with a bent and rusted front bumper, tires that were NOT road worthy, and scrapes over every portion of the truck. It really put a bad taste in my mouth like dealing with a used car salesman. The UHaul location and number of units is great, but they need to calm down on overselling things or it will run off people.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Gilbert C. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
4.0

Customer did not leave a comment.

Mackenzie L. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Nothing was wrong. Excellent experience. Friendly staff. Nice equipment.

Lance C. 
Rating:
4.0

The staff members were courteous and helpful. However, the location is awkward to access from the street its on due to traffic, and this is much worse since a median was installed by the city. Also, I suspect it could do more business on a larger lot with greater inventory choices/reserves.

charles C. 
Rating:
5.0

The original pick up location was closed without notice. I had to drive 10 miles to pick up at this location. Please work to prevent this in the future at non-uhaul owned pick up locations.

Aaron A. 
Rating:
5.0

Friendly customer service!

Paula C. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Lewis D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

Joey M. 
Rating:
3.0

I cant believe how dirty this vehicle was and it was assigned to a customer that had a reservation when they had time to clean it..i love the manager here but the vans/trucks are always dirty and no one cleans them.seats look like cat hair on them..what happened to treating the vehicle COVID still exist..If I could upload a pic of the dirty muddy truck inside and out i would

Monica N. 
Rating:
5.0

Quick return, in and out in less than 5 minutes

Gregory G. 
Rating:
3.0

The van wasn't clean properly, the back was wet and trash was left in there. There was an egg or toy left in the front behind one of the seats.

Lynwood S. 
Rating:
5.0

Everyone was extremely helpful and friendly. I'd definitely use them again.

Kwinton T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The tailgate light bulb 3 were out

Rafael S. 
Rating:
5.0

The truck was an excellent option, the team was very nice and fast with the paperwork

Alain G. 
Rating:
5.0

Customer did not leave a comment.

courtney S. 
Rating:
5.0

Brandon Stoker assisted us in renting a 10 foot truck. He was very courteous, professional, and informative. This is the best Uhaul property we have ever been to.

Steven G. 
Rating:
5.0

Staff were very professional and friendly. Hook up and gone was minimum time.

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Betsy C. 
Rating:
4.0

Marge did a excellent job getting me on the road and was thorough, efficient and had a great attitude. Hard to find these attributes in employee's today.

Thomas H. 
Rating:
5.0

.

Simon Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Tabitha P. 
Rating:
2.0

My rental contract stated the equipment was due back @11:45 a.m. I pulled in to the equipment return bay at 11:57. I sat there for a few minutes before someone came out. The young lady Emily came out and instructed me to pull to the side of the building. I proceeded to do so. She removed the trailer from my vehicle and said she would email me my receipt. When I received the email with my receipt I see I was charged a whole days rental fee for being 12 minutes late to return the trailer. When I spoke with her (Emily) she tells me that equipment was due to be returned @11:38, and didn't return it until 12:30. I have proof that I returned that trailer @11:57. And I did not appreciate her tone of speaking with me. As I felt dismissed and pushed off without concern. And when a U-Haul customer service representative called she didn't attempt to resolve the issue in my opinion because she told her to email the general manager because she was really busy. My initial encounter with Megan was ok, the encounter with Emily to resolve my issue was disappointing. Customer service at the location was disappointing.

Eugenia M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

The truck we received seems like it is moments away from dying. The interior dash lights did it work making nighttime driving difficult. The steering wheel had to be held at an angle to keep the wheels straight. And there is an apparent hole in the roof which causes our things to get wet.

drake L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

These guys were great. I needed to extend my rental several days and they were very accommodating with no issues. Thank you guys so much!

RUSS L. 
Rating:
5.0

Very professional and super helpful

Cecilia J. 
Rating:
5.0

Megan and the staff are super friendly. They are very knowledgeable. They helped me make a rough time, well, easier. I'm so grateful for them! Thank you!

christina W. 
Rating:
5.0

Customer did not leave a comment.

Angler W. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chloe J. 
Rating:
4.0

Customer did not leave a comment.

Earl G. 
Rating:
5.0

Very cooperative on site staff.

GERALD W.  |  First Impressions 
Rating:
5.0

Sunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.

april n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda A.  |  First Impressions 
Rating:
5.0

Super friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.

terry w.  |  First Impressions 
Rating:
3.0

Tough to get into with pods everywhere. Not the best lighting

JASON A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca L.  |  First Impressions 
Rating:
5.0

Perfect place to store our daughters college stuff!

Christy P.  |  Overall Experience 
Rating:
4.0

Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.

Joseph P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER

Ed S.  |  Overall Experience 
Rating:
5.0

The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

SARAH W.  |  Overall Experience 
Rating:
5.0

Helpful clean accommodating and friendly

SARAH W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher N.  |  Overall Experience 
Rating:
5.0

Good

Lucy Z.  |  Overall Experience 
Rating:
5.0

Good as usual

Tavon S.  |  First Impressions 
Rating:
5.0

None

EDWARD M.  |  Overall Experience 
Rating:
5.0

When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

Laura B.  |  Overall Experience 
Rating:
5.0

Very helpful staff

THIRSTON P.  |  Overall Experience 
Rating:
5.0

Very helpful staff and had just the products we needed. Thank you!

brittany a.  |  Overall Experience 
Rating:
1.0

Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.

CURT S.  |  Reservation 
Rating:
4.0

Wait time was long

REBECCA G.  |  Overall Experience 
No reviews have been submitted for this location.

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