Customer Reviews for U-Haul Moving & Storage of Auburn

Rating:

2.0

failed to give us the uhaul at the proper time didn't notify me either, they said they will call when they were ready and they never did.

Rating:

2.0

as per usual the equipment I reserved was not available on the day I picked up the truck

Rating:

4.0

Self drop off and did not see any employees

Rating:

1.0

Worst experience ever, start to finish. We arrived in Auburn (from Atlanta) to find that the system had canceled my reservation. Luckily they had a different truck so I had to rebook on-site. The truck I received only had 48,000 miles so I thought it was a fairly new truck. But, from the looks of the back door and its rusty parts, clearly those were not new, and not original. We needed to be on the road back to Atlanta by 2 PM, and we finished loading the truck at 1:30, but the door wouldn’t pull down. The right tension cable was loose, it had come off the “spool”. The U-Haul representative said to reach out to Roadside Assistance via the app. So we did. At 2:10, we received a response saying they had “received our file”. 47 minutes later, at 2:57, we received a text estimating time of arrival in 80 minutes, or around 4:20. Assistance arrived at 4:30 and worked on it for about 15 minutes then said they had to leave to get a “key card” and left at 4:45. Assistance returned at 5:10 and worked on it for about 10 minutes. He disconnected both the right and left cables, releasing all the torsion to help in opening and closing the door. When he started closing the door, the full weight of the door came slamming down, and he walked off and got in his truck, and he did not come back. His son, who was with him, came and told me they got the door to go down, but it will be heavier to raise back up and that I should be careful. We left Auburn at 5:45 Auburn time, 6:45 Atlanta time and, with the rain and traffic and wrecks, it took over three hours to make it back to Atlanta. When we arrived in Atlanta, we had to raise the door to unload the truck, in the rain. To raise that door was damn near impossible for one person. We got the truck unloaded, and, because the door was so heavy, I went ahead and took pictures of the inside of the back of the truck so I could upload the picture when I dropped the truck off at (10:45 PM), without having to raise the door again. Then, I closed the door. Once the weight of the door started coming down, there was no way to slow it down without risking serious injury. Not joking. I got to the return location at 10:45 and began filling out the after-hours drop off information. When it came time to upload the picture of the inside of the back, I learned uploading pictures were not an option. So, in the rain and on a slippery bumper, I had to try and position myself to get enough leverage to lift the door, as I stood on the wet bumper, but was unable to lift the door by myself. At 11 o’clock, I had to call my daughter to come and help. Together, we got the door open so I could take and submit the picture. As we began letting the door down, the weight of the door caused my daughter‘s foot to slip on the wet bumper, and I had to brace the door with my shoulder so she could get out of the way as it was falling on her. I made it back home at 11:45 PM.

Rating:

1.0

Booked my U-Haul at a special rate of 84.00. Y’all changed pick up location and then upped my rate to 120.00, now can’t seem to get answers for it. Guess hertz will be used for my rental needs.

Rating:

3.0

The parking lot was small and off a busy road. I had to circle the lot towing a trailer because the entrance was blocked by several trucks. I figured it out and the staff was excellent once I arrived.

Rating:

4.0

Take Perfect Time Right Time On Time off the list of moving help companies. They did not show up at the confirmed time -not perfect, not right time, no show. No one answered the numerous calls we made to see why they had not shown up. Later after we had to return our rental truck, they Blamed U Haul for the problem. Said U Haul over books and books last minute. We reserved their services 2 weeks prior to moving date. They confirmed and on the day before they sent a reminder text to confirm day and time.

Rating:

2.0

I ordered a trailer to take my daughter back home. They charged me for taking a trailer out of town when I told the agent that I was going to return the trailer in Fairhope Alabama

Rating:

1.0

Tell the truth!!! I rented a car dolley at 6:45pm one afternoon for a local vehical move and specifically asked the CSR if there was an option to bring it back later that night after hours. I was told that would be no problem at all and it would actually cost less if less than 4 hours on the rental. You can tell on the contract that this was discussed because they listed the return time at 11pm that same night, not 24 hrs later. I used the dolly and returned it that night at 9:38pm.... less than 3 hr use. When I checked my account the next morning they still charged me the full 24hr rental rate. I stopped by the office and tried to discuss the issue with a guy that said he was the assistant manager. This CSR quickly stated that there was no such thing as reduced rates on any U-Haul rentals and that there's nothing he could do. I didn't care as much that they did not honor the stated rate reduction as much as they lied about... I would not have brought it back at 10 o'clock at night in the rain if I had known I was not going to get a discounted rate for the early return. I've used U-Haul many times over the years for moves and equipment but I will be looking at other options in the future. It's more about principles that money at this point.

Rating:

5.0

Super experience. Check out and turn in of equipment was smooth.

Rating:

1.0

People very rude. We got our truck 3 hours after the scheduled pickup time. They insisted they informed us that it wouldn’t be ready but I checked my email and texts multiple times, they didn’t say it wouldn’t be ready until an hour after the scheduled time. Extremely disappointed and won’t be using Uhaul for my next move.

Rating:

5.0

I've used this location multiple times. Very professional.

Rating:

3.0

We had difficulty both picking up and dropping off the trailer we rented. Equipment was fine. The pickup took almost an hour due to slow customer service, and during the drop off we were accosted by a man eagerly awaiting the trailer (although we were dropping off within the correct time frame), whom I can only assume wasn't communicated well with since he was angry at us for not dropping it off earlier. We will be using other UHaul service providers in the future.

Rating:

5.0

Do what you do is best thanks a million times

Rating:

4.0

Truck had a damaged front bumper when received. Uhaul Representative advised this damage was noted in the files which was not true as there was no documentation nor the standard sticker was applied as I was advised at drop off location Truck was not clean and had bad odor (leftover fast food type) which made the 11 hour drive very miserable even with air fresheners

Rating:

1.0

Rented a auto transporter the agent put in the information to make it work for him. I towed the transporter with my 2015 chevy tahoe, I was going to tow a 1995 suburban, it fit onto the transporter but it was to much to tow it was all over the road I could have wrecked my vehicle or worsted so I tried to switch vehicle and my tires on the 2015 tahoe was too wide to fit so I was unable to use the transporter when I informed the agent he said that you signed the agreement and that's it. So I waited time and money and got nothing for but a bad experience.

Rating:

5.0

Very helpful flu and polite

Rating:

3.0

The original reservation was scheduled incorrectly in the store by an employee and cancelled without notification. Tyler did find a trailer for me to rent. The side marker lights were out on the trailer. Why does u-haul think it makes sense to rent a trailer to someone and not inform them that a jack will be needed and is not provided with the rental?

Rating:

5.0

Always professional and courteous. Easy process always in renting equipment, checkin great and returns!!!

Rating:

5.0

Great service, equipment was in great condition

Rating:

5.0

A++

Rating:

5.0

Easy setup, friendly staff.

Rating:

5.0

So helpful and nice. Very happy to work there.

Rating:

5.0

Improve the markings to indicate traffic flow at this location and improve education of customers regarding the flow of traffic at this location. A customer tried to exit the facility through the equipment drop-off lane, temporarily preventing me from dropping off my equipment.

Rating:

4.0

No obvious improvements needed at this site either. Quick and easy return without any hassle!

Rating:

5.0

Need to check car haulers for the tiedowns of the car. They were not in good condition.

Rating:

4.0

I did after hours drop off. Could have been a sign for instructions. Relatively easy though. I did need to find some blocks to prevent the trailer from rolling. that could have been easier. The app did crash which was frustrating.

Rating:

4.0

Trusted location. Professional & friendly staff.

Rating:

5.0

Everything about this rental experience was perfect! Thanks to All that made it so!

Rating:

5.0

Great experience with professional people. They had great advice, and offered me invaluable tips for my travel on the road. Highly recommend this location.

Rating:

5.0

Easiest return and very helpful personnel.

Rating:

3.0

Trailer had not been inspected or cleaned out from last use. 7-8 dirty broken-down boxes, 4-5 pads and lots of rope bits all over the trailer. Floor was absolutely flithy.

Rating:

1.0

I was promised a 26 foot truck 3 different times and ended up with a 20 foot truck. My initial reservation location was cancelled and move to another location. My second reservation was an after hour pickup and it wasn’t complete so I wasn’t able to pick it up. My reservation was then moved to the next day saying a 26 ft truck would be available and the only truck available was the 20 ft. Finally got a truck so it wasn’t the worst experience by default. But overall very poor

Rating:

5.0

I was very satisfied. The staff was friendly and helpful. The equipment was in great shape

Rating:

5.0

Pickup was super easy, and they even caught that one of the tires on the trailer didn’t look great and changed it out before I left with it.

Rating:

5.0

Terri was amazing and wonderful! I was having a bad start to my day due to moving my daughter home and she was sooo helpful and understanding

Rating:

5.0

Awesomeness

Rating:

4.0

Nothing great service and availability

Rating:

4.0

None

Rating:

5.0

Super fast checkin. In and out within 15 minutes. The young lady was friendly, knowledge and customer oriented. Sorry I did not get her name .

Rating:

5.0

Thanks to Brandon for his excellent customer service.

Rating:

4.0

Na

Rating:

3.0

I came in at 6:55 pm and this location was basically indifferent to what I was doing for they were “closing” at 7 pm. Oh well.

Rating:

5.0

No need to improve. We always receive courteous service. The trucks are always clean.

Rating:

5.0

We are frequent customers for Uhaul on Opelika Road. This last experience was by far the best I ever had. Check in and drop off were quick and efficient and the staff took great care of me. Thank YOU!

Rating:

5.0

The owner Brandon was always so nice and helpful and so were his employees I interacted with! If I ever need storage again I would highly recommend! ❤️

Rating:

5.0

Amiricale and Brandon are the best! They couldn't have been more kind and helpful with a great attitude and friendly spirit! thanks you 2!

Rating:

5.0

Brad was amazing and helped with all of my needs.

Rating:

5.0

Helpful staff takes the experience from average to Excellent. There is no substitute for good customer service. Now, the app-based truck rental without humans is so annoying I probably won't use Uhaul for truck rental again. But the storage facility with staff was great.

Rating:

5.0

.

Rating:

5.0

Very cooperative on site staff.

Rating:

5.0

Sunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.

Rating:

5.0

Super friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.

Rating:

3.0

Tough to get into with pods everywhere. Not the best lighting

Rating:

5.0

Perfect place to store our daughters college stuff!

Rating:

4.0

Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.

Rating:

5.0

Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER

Rating:

5.0

The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

Rating:

5.0

Helpful clean accommodating and friendly

Rating:

5.0

Good

Rating:

5.0

Good as usual

Rating:

5.0

None

Rating:

5.0

When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

Rating:

5.0

Very helpful staff

Rating:

5.0

Very helpful staff and had just the products we needed. Thank you!

Rating:

1.0

Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.