Notify customers when containers are not going to arrive at their final destination in a timely manner. I was notified the morning it was supposed to be delivered to Salt Lake City that they would NOT in fact be there and representatives were unable to provide a expected arrival date.Carissa M.
Customer Reviews for U-Haul Moving & Storage of Auburn
Auburn, AL 36830
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although I was not able to complete my check in on line, The agent was efficient and very nice when I went in to the store The truck was parked out front ready to go. I will use this location againCATHERINE M.
Guarantee stinks - we had to drive from Montgomery to Auburn to pick up truck as the Montgomery location did not have the truck as promised. The boulevard had several trucks but they were corporate trucks and unable to leave Montgomery. Uhaul should have been out the time, gas and money to bring a truck to Montgomery for their customer as promised. Very poor customer service. When we got to auburn the guy said we were very lucky that they had the truck. Told by several locations that Uhaul doesn't care to improve - it is what it is and no one at corporate cares when I asked if they could provide feedback to corporate. They rentor spent over two hours total on hold and speaking with representatives.LARRY B.
Nothing. Great customer service all around. Auburn drop off location was dealing with unruly customer. Staff and GM were very professional and courteous.Jonathan H.
Very nice and professional staffDESMOND M.
I paid for a mattress cover when I made my reservation. It did not get included with the truck and other items, but I didn't have time to go back and get it. The truck was apparently leaking, and the corner of my mattress that was on the farthest inside corner got soaked.Ashley D.
Make sure the customer is properly checked in when the equipment is returned to avoid overcharges.Carl K.
The agents were very busy with other customers doing returns but were polite and helpful when I was completing my rental.JESSICA S.
Please inform ahead of time if some extra equipment is unavailable despite reservation.EYOEL B.
Customer did not leave a comment.DAVID D.
Hunter and Megan were fantastic in handling the reservation. They give excellent customer service. First class all the way.JOHN K.
U-Haul performance was a DISASTER - only bright spot was Meagan at 1301 Opelika road who salvaged things to extent I could partially complete planned move. What U-Haul did wrong: - Said rep would contact me to confirm which never happened. - Changed truck size and location after proper truck and location had been confirmed by me calling. - Selected MoveHelp never contacted me so had to get someone else. -U-Haul changed truck pickup time to later than MoveHelp scheduled even though alternate MoveHelp was at same time as original schedule. MoveHelp not available for later on short notice so Meagan was able to do some shuffling and get me a truck at the proper time. Other than her, I will recommend to anyone who asks me that U-Haul be their last choice and to only use if their is no other alternative.LAUCHLIN B.
Customer did not leave a comment.Breanna N.
Customer did not leave a comment.Derek T.
Customer did not leave a comment.ANNA C.
Clerk was so aggressive and I feel uneasy. But, maintenance guy was kind.JINSOO K.
Trashed out truck with no air conditioning that we had to drive four hours. Other trucks were available, but for â€œin town onlyâ€. This was after U-Haul changed the pick up time and location the day prior despite making a reservation one month ago.Dustin O.
Customer did not leave a comment.Adam L.
Your app for mobile check out is garbage. It took so long to try to load my ID I went in and checked in before it could complete.chris B.
Customer did not leave a comment.DAMIAN D.
Customer did not leave a comment.Mohamed B.
This location was closed, but the on-line check in were easy to followWILLIAM M.
Customer did not leave a comment.JEFFREY B.
Customer did not leave a comment.JEFFREY B.
Get better customer service reps. The older gentleman is super rude and has a bad attitude. They are severely under staffed but that doesn't give him any reason to be rude to a customer. I'm going to be reaching out to higher managementBarry N.
Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.Joseph P. | First Impressions
Customer did not leave a comment.ENGTONG T.
Customer did not leave a comment.Rebecca C.
Customer did not leave a comment.P D.
Customer did not leave a comment.JEAN S.
Customer did not leave a comment.DEREK T.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.MILTON H.
Customer did not leave a comment.FREDERICK C.
Customer did not leave a comment.Isabel H.
Customer did not leave a comment.Alton S.
Customer did not leave a comment.Michele M.
Thanks guysVictor D.
Customer did not leave a comment.JACOB S.
Customer did not leave a comment.KAMLEN J.
Moving equipment was missing (dolly, furniture pads etc). Long wait, despite using 24/7 optionâ€”no one at front desk for long period to pick up keys.Lauren C.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.SHAILAR SHAMBRIC M.
Customer did not leave a comment.HAMMAD H.
Customer did not leave a comment.LA VETTE S.
Customer did not leave a comment.JAMES A.
Deshawn was very pleasant and efficient. He knew what he was doing. Great employee.James W.
The store manager (a tall lady, I don't know her name) bullies her employees. It was in front of me, a customer. I could not imagine working under her. Her attitude towards me as a customer was just as poor - pushing me to give answers to questions more quickly than I was comfortable with. She also told me the truck I was renting had a faulty tire sensor, and that I basically had to deal with it.MAXWELL C.
Customer did not leave a comment.Monet W.
Better pest controlLASHONICA G.
Customer did not leave a comment.JUDITHA T.
Employee did not review account and rental agreement, I was charged for additional days that were added for free to my agreement by the uhaul I picked up the truck from. I have been unable to reach customer service or anyone regarding this error.DANIEL G.
Customer did not leave a comment.Denise G.
Customer did not leave a comment.Charlotte H.
Customer did not leave a comment.MARTIN N.
I chose to pick the truck up with my mobile device and I had to wait almost 30 minutes because the keys weren't in it. If this is an option, everything should be ready to go. The check engine and wheel lights were on and dinging throughout my trip. I told the service rep before I left that they were on and all he said was, "That's GM for you. They have been checked and are fine." So, I trusted nothing was going to happen and I left in it.Jamie S.
Customer did not leave a comment.Pate L.
Customer did not leave a comment.Amanda W.
Road construction made the location hard to get in and out of but it was manageable and not the fault of the business.melanie B.
Customer did not leave a comment.Darcy C.
Top notch experience, the vehicle I rented was not returned by the previous renter. They phoned me immediately and changed my reservation upon my approval to do so (with no increase in rate) â€¦went above and beyond! Would highly recommend!TARA H.
Customer did not leave a comment.Hunter M.
Customer did not leave a comment.DONGJU K.
My entire experience with Uhaul during this move was terrible. I would recommend NEVER using Uhaul again to anybody that asks. 1) I scheduled a 15' truck in Butte, MT. They called the day before pick up to tell me I had to pick up my truck in Helena, MT (70 MILES AWAY) because my local uhaul didn't have availability. This was after having the reservation for over a month. 2) I also scheduled a 10'x10' storage unit to move in to at my destination. Upon arrival, they said they didn't have any units available and suggested I call around town to see if anywhere else had anything. AGAIN, after having the reservation scheduled for OVER A MONTH. I would never recommend Uhaul to anybody for any moves. 0/5 stars.Jamie I.
Customer did not leave a comment.Kendall G.
Didn't have to wait for assistance when checking in or with the truck. Staff gave a recap of important information - very helpful.Jerry E.
Customer did not leave a comment.BENJAMIN N.
Customer did not leave a comment.GARY H.
Customer did not leave a comment.Gale K.
You charged me $20 more than you should have. I corrected everything on the verification link and was told that it would update their computers which it never did. The verification link told me that my pictures and things are being reviewed since they were not the same. I have sat on the phone for 30 minutes I have called the store and they told me to call the GM. U-Haul needs to get this right! You guys have awful customer service!JEREMY P.
I didnt make reservations ahead of time and didnt realize I had better next time. But the rep was professional, polite and searched for a van I needed the next day. She did her job in reserving what they had left which was a 17 ft van; I was needing only a 15 ft. I took it and glad I did. Picking up the van the next day was easy peasy and the clerk was professional as well. Drop off was no issue. Definitely use UHaul in Auburn, ALFRANCINE T.
Customer did not leave a comment.burton C.
Customer did not leave a comment.ANDREW M.
Great store, great workers.CHRISTIAN D.
Customer did not leave a comment.John S.
Customer did not leave a comment.TYLER M.
Customer did not leave a comment.Barry W.
Customer did not leave a comment.Wes T.
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.Gregory R.
4 minutes agoNEW I've been renting Uhaul trucks (for personal and business use) at this location for years. This is the best this place has been; from counter service to the cleanliness. The level of customer service under the current manager and her team are unparalleled. Each rental has been seamless and efficient. Ms. Megan and her team are professionals. I will continue to rent from here when I need to haul anything too big to fit in my SUV!LEIGH C.
Customer did not leave a comment.Leslie C.
Customer did not leave a comment.John P.
The manager at the Auburn Uhaul location Ms Megan Cline is the most rude, unprofessional manager I ever dealt with. She needs NOT to be the manager at that location!!!JOHN R.
Brandon gave me a great long speech about how I'd be liable for all damages if I declined coverage, which I did. At least I thought so, as I checked my contract and found that he had gone ahead and charged me for safemove. I am extremely frustrated with how this branch conned me.JOSHUA G.
Improve app functionality. I had planned to do the virtual checkout since the UHaul location was suppose to be closed and the app wouldn't load the page for me to initiate the self pickup of the truck. Had a store associate not been working on a day off I wouldn't have been able to get the truck I reserved.BENJAMIN W.
I had to do most of the work to lock down the car under the car hauler myself. It was filthy. The truck was dirty too. I asked if I could use some of their cleaner so that I could see out of the windshield. They said help yourself. Never offered to do it and it should have been done to start with. The van was full of sand, which I had to sweep out.Roland S.
Customer did not leave a comment.Tanya L.
Had ordered a hitch from Altamonte Springs location. Specifically told them that we needed to leave by 7/1. Ordered it 5 weeks ahead of time. They don't answer their phones at that location. The manager ended up picking up a hitch from another store. UHaul had our money for 5 weeks. Never called to tell us of the delay. Couldn't reach them. Very frustrating. Manager was awesome. Then, was OVERCHARGED incorrectly.William J.
Not about this location, but the Uhaul web portal/check in and drop off, and central customer service contact points. Non existent, nothing works, it's hard to navigate, and was the last thing I wanted to experience after a cross country move.DAVID G.
When driving in the rain THE CAB LEAKS AND THE OCCUPANTS GET SOAKED!!!Barbara L.
Customer did not leave a comment.ANITA T.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.PRENTICE A.
Customer did not leave a comment.Mark O.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Howell T.
I called to confirm my RSVP at 12:30pm day prior to pickup schedule in a ontgomery ALâ€¦ good to go. At 6pm, after hours with NO means of contacting anyone from uhaul, my pickup is now transferred to Auburn. Frustrating that I cannot speak to a uhaul rep, that it took an extra three hours from my schedule, that the hired movers scheduled were delayed and that all these delays impacted my leave time, make a one day drive now two. How can THAT much change from when I called to confirm at 12:30â€¦ and then get notice at a time when there is no uhaul rep for me to speak with to coordinate ANY other option? Quite frustratingâ€¦..KELLY H.
Customer did not leave a comment.CHRISTY J.
Nothing right off handPaula M.
I was charged a fuel surcharge fee. Gas tank wasnt full so I filled out the gas only I used. but i was still charged. people there doesnt care to check the fuel tankJUN S.
Customer did not leave a comment.Susan G. | First Impressions
Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMEREd S. | Overall Experience
The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)SARAH W. | Overall Experience
Helpful clean accommodating and friendlySARAH W. | First Impressions
Customer did not leave a comment.Christopher N. | Overall Experience
GoodLucy Z. | Overall Experience
Good as usualTavon S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!