Customer Reviews for U-Haul Moving & Storage of Auburn

Rating:

5.0

The customer service was nice and helpful of providing what we needed.

Rating:

3.0

During this visit the staff was very friendly and hospitable, and it was an enjoyable experience. However, having the right equipment makes all the difference when moving furniture, especially if by yourself. This is the second time the furniture dolly I reserved in advance was not available when I arrived to pick up the truck. The impact of that both times has resulted in me being charged more because I needed to keep the truck longer because the move takes longer without the furniture dolly. Also, charges run up until the time the equipment is returned, yet the charges start from the time of the reservation. For example, if the reservation is at 10 a.m. but it took 20+ minutes or so to complete the check out and provide you with the equipment, the reservation charges are still starting at 10 a.m., and not at the time the equipment was released to you. Again, the service and staff were friendly, and I do recommend this location. The issues I noted are not unique to this location but common across U-haul locations.

Rating:

5.0

The only suggestion would be to note that all keys are picked up inside and not through the APP. Picking it up with the App was confusing.

Rating:

4.0

Very prompt and very nice upon returning trailer.

Rating:

5.0

The staff is very helpful and nice. The facility is clean and organized. Everything needed was done quickly and efficiently.

Rating:

5.0

The agent who assisted me was friendly and efficient

Rating:

5.0

I always choose uhaul.

Rating:

5.0

Annie T was awesome. Excellent experience. I plan to use this location for my move later this year!

Rating:

5.0

always professional friendly and a fair price

Rating:

3.0

Had to wait on truck for tires (that’s time I was paying for and not using 😠)Check engine light was on. If the service on checking in wasn’t so great I wouldn’t recommend. Overall satisfactory

Rating:

5.0

Great service

Rating:

5.0

I can't think of anything to improve the next customer because to me everyone and everything was perfect from the beginning to the end.. I think you all very very much because this was a last minute situation to come up and I thought I wasn't going to be able to make it a success but with the help of uhaul and its staff you made it happen. Happy holidays and may God continue to bless all of you and your families.

Rating:

5.0

Nothing. Outstanding service. The representative was most professional, knowledgeable and personable. A clean facility, well-organized. ,

Rating:

5.0

When I dropped off the trailer in Clarksville, TN, the attendant said two of the tires were low and she had to put a lot of air in them. Need to make sure all tires are full of air when customer gets trailer initially.

Rating:

5.0

Both staff that helps us were extraordinary!

Rating:

4.0

Kudos to the young lady who check in the trailer. She lifted that beast right if the hitch. I said “wow, you are strong.” She replied “stronger than most of the people here!” eich translates into ready , willing and able to work.”

Rating:

2.0

They told me gas mileage was.75 per mile and charged me double that!

Rating:

5.0

Very friendly and efficient staff. Turn in was quick, easy and convenient.

Rating:

5.0

This isn't specific to this U-haul location, but is general feedback about renting with U-Haul. First and most important. I like renting with U-haul because I have had a reliable experience and making reservations is easy online. I have tried getting quotes from other places and you have to wait for a quote to be emailed or suddenly lots of businesses are calling you -- not what you want when you already have the stress of moving. So, thank you for that! Consistent every time. Two things U-haul does not offer that I wish it did, and which causes me to go through the hassle of the above occasionally. 1) I want the option to rent a smaller vehicle for long distance that uhaul only provides for local moves. 2) I want a discount if I return the equipment early. I had a 5-day trip and received notifications starting on the third day to return the equipment. I am paying for it for 5 days so why should I return it as quick as possible? 3) I want a frequent use discount. I really like Uhaul and would love some kind of points system, however small, to keep me coming back.

Rating:

3.0

Charging per hour for rentals less than 24 hours would decrease the cost and bring in my customers

Rating:

5.0

I want to say that Regina Smith in UHaul customer service (Alabama scheduling center) was outstanding. By far the best customer service I have experienced with UHaul or any company for that matter. Truly above and beyond! Thank you Regina for making this rental experience terrific!

Rating:

5.0

Staffs are helpful and courteous in this location.

Rating:

3.0

It was good overall, Auburn traffic is just terrible.

Rating:

5.0

I have done business here before and everyone has been helpful!

Rating:

5.0

Check the tire pressure before sending the equipment out. The equipment said the tire pressure was supposed to be 65 PSI. When we checked it before driving 3 hours away, the pressure was 55 on one side and 60 on the other.

Rating:

5.0

Everything was great

Rating:

5.0

The rear left latch was broken. The upper latch was missing. I reported this right after renting. A not was made

Rating:

5.0

Thank you for your help!

Rating:

1.0

Every time I rent a truck from Uhaul I never receive the vehicle I rent. I was just moving dining room furniture, so I rented the small 10 FT truck. When I arrived at the rental location, I was told they did not have the 10FT truck, but had a 20 FT they would rent me for the same price. I was stuck with a much larger truck than I needed. Not only did it burn more fuel the truck only had a 1/4 of a tank of gas when I picked it up. First thing I had to do was go place fuel in the truck. UHAUL needs to work on their customer service. If I can find another place to rent for my next rental need I will be going anywhere but UHAUL. John Crittenden

Rating:

5.0

The Original place that I had reserved it in Opelika. I went there on the day to pick up the trailer , and called and went to voicemail, but the mailbox was full, 2000 Columbus Pkwy, Opelika, AL 36804 +13347058847 When I was there I did not even see the trailer that I had reserved, Someone needs to investigate the one on Columbus Parkway to find out what is going on there. That place was not a good place to represent U-Haul. so I called the one in Auburn, and they hooked us right up with the trailer. They were super awesome there in Auburn

Rating:

5.0

Staff was friendly and informative, thanks Lue!!

Rating:

2.0

Returned my rental proper gas and clean however they didn’t check in my appliance dolly and moving pads that was in the back of the truck so I didn’t get the deposit back on them yet. There was technically 2 rental contracts for that truck bc I had to go to 2 different locations to complete the rental one place for the truck and one place for the appliance dolly and moving pads

Rating:

5.0

Lu was terrific!

Rating:

5.0

I was extremely disappointed with the two different locations regarding truck and auto transport pick-up, but I understand the logistics. Unfortunately, I had to hook up the auto transport on my own and luckily I’m familiar with the mechanics of how to attach. I was told they tried to call me, which I had no proof of receiving so they cancelled my reservation. I had to reschedule the reservation to receive auto transport. Unfortunately, with the cancellation I was told that I had to hook auto transport on my own because it was now to late for them to come out. This was the 300 Columbus Pkwy Ste F location.

Rating:

5.0

Ecxelente

Rating:

4.0

Y’all were not honest about the gas charge to my bill. When I brought the truck back, the gas needle was touching the half tank line.

Rating:

5.0

You guys are great so I have no improvement suggestions just keep being cool.

Rating:

5.0

Lou in Auburn was awesome!

Rating:

3.0

At pickup there wasn’t two dollies as I needed. I ended up having to buy one which caused delay. Upon return was surprised to be charged an additional day when I was told verbally that returning at 3:30 was fine. Also at pickup it was not a completely full tank yet I did not receive any credit for returning it with a full tank. Finally, the truck needs service. Some of my contents were damaged because the truck makes a strong jerking back and forth upon acceleration. I did not feel comfortable driving it under those circumstances.

Rating:

5.0

Nothing The experience could not have been better from pickup to drop off.

Rating:

5.0

Easy transaction smooth!

Rating:

5.0

Good! No problem issues and they are friendly

Rating:

5.0

Excellent staff and store looked great. trailers were parked too close. He had to get help to get out. The young lady had a very pleasant and uplifting personality.

Rating:

5.0

I think you guys got it going on. Keep up the good work and thanks

Rating:

5.0

It was very good conditions.

Rating:

3.0

Unhooked me and pointed. Then walked off. Said maybe 5 words the entire interactionion.

Rating:

5.0

The truck was clean but maintenance was questionable. The brakes were a bit mushy. And at over 200,000 miles I can understand why we were limited to a 50 mile radius. Additionally, the back needed some air freshener — it had a definite essence to it. But overall, a good experience, great customer experience and I do recommend this location to friends.

Rating:

5.0

Kimber was very helpful and pleasant. This was actually our second choice for a drop-off location as when we arrived at the first one that we chose, it wasn't there! Apparently it had closed some time ago and nobody had updated the computer system. Please remove: Head Turner Classics at 4259 Lee Rd 137, Auburn, AL from available locations.

Rating:

5.0

As stated above, I had to drive 30 miles to pick up the trailer. At that location, they told me I would be returning it to the place where I originally rented it, 1 mile from my house. When I returned it there they said that since I didn’t return it where I picked it up it’s considered a one-way rental and the price was going to be jacked up. Thankfully, this location was very helpful at straightening it all out. I just wish U-Haul would warn you when you schedule a rental that you may be doing them a favor by picking up somewhere far from where you rented it. This is the second time it’s happened to me so I guess it’s the way they do things

Rating:

5.0

Great staff: personable and friendly and professional

Rating:

5.0

Could not have been easier or a better experience!!

Rating:

1.0

Most unorganized and unprofessionally run business I’ve ever seen. They rented us a storage unit, then after charging us told us that none were available. Instead of refunding us, they emptied someone else’s belongings out of a unit and told us we could have it. We put our belongings in, then realized there was no way to lock it because the previous renters lock was still on it (still not sure how it was opened). We were already a few hours behind at that point so we believed them when 2, yes, 2 employees told us they would replace it with our lock as soon as they had the other cut off. A month later, we return to find that the unit had been unsecured the entire time. Thankfully everything was still inside, so no damage done. Also, we only rented for 30 days, but they automatically charged me for another 30 the day we emptied the unit. I would never recommend this business and cannot believe anyone would use them a second time

Rating:

5.0

Everything about this rental experience was perfect! Thanks to All that made it so!

Rating:

5.0

The owner Brandon was always so nice and helpful and so were his employees I interacted with! If I ever need storage again I would highly recommend! ❤️

Rating:

5.0

Amiricale and Brandon are the best! They couldn't have been more kind and helpful with a great attitude and friendly spirit! thanks you 2!

Rating:

5.0

Brad was amazing and helped with all of my needs.

Rating:

5.0

Helpful staff takes the experience from average to Excellent. There is no substitute for good customer service. Now, the app-based truck rental without humans is so annoying I probably won't use Uhaul for truck rental again. But the storage facility with staff was great.

Rating:

5.0

.

Rating:

5.0

Very cooperative on site staff.

Rating:

5.0

Sunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.

Rating:

5.0

Super friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.

Rating:

3.0

Tough to get into with pods everywhere. Not the best lighting

Rating:

5.0

Perfect place to store our daughters college stuff!

Rating:

4.0

Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.

Rating:

5.0

Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER

Rating:

5.0

The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

Rating:

5.0

Helpful clean accommodating and friendly

Rating:

5.0

Good

Rating:

5.0

Good as usual

Rating:

5.0

None

Rating:

5.0

When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

Rating:

5.0

Very helpful staff

Rating:

5.0

Very helpful staff and had just the products we needed. Thank you!

Rating:

1.0

Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.