Customer Reviews for U-Haul Moving & Storage of Auburn

Rating:

2.0

If someone has a reservation for something, have what they reserved there.

Rating:

2.0

We reserved an appliance dolly and hand truck over a month ago. Neither were available. Made our moving day extremely frustrating. Still waiting on a receipt to see if we were charged for them

Rating:

2.0

I made a reservation for a 15 ft truck 2 weeks in advance to move my daughter from one apartment to another in Auburn. We drove from Atlanta and arrived at the location on time to be told that our pick up location had been moved to a store in Valley, AL, which was 30 miles back towards Atlanta. No email, phone call, nothing. We were on our way to Valley to pick up the truck when that store called and said that because we were over an hour late, they gave the truck to someone else. We arrived at the Valley store and was told they were out of trucks there, and the original store should have checked us in on the truck in Valley so that we didn't lose it. The lady in Valley really went above and beyond to try and help, and reserved us another truck back in the original location for later in the day, well after the time my daughter was supposed to be out of her apartment. We immediately went back to the original location, and were finally able to get a truck, but not without me causing a scene. There were MANY people at this U-Haul location that were told there were no trucks available, despite having made reservations. What good is a reservation if there are not enough trucks to fill those reservations? And I am still livid at the lack of communication in the change of pick up location. A simple phone call or email in advance would have been appreciated.

Rating:

5.0

Service was great! Easy in/out. No issues. Everything went smoothly!

Rating:

4.0

Your reservation service is terrible, just because you have a reservation doesn't mean you have a truck. Terrible experience!! The staff in Auburn were amazing and tried to do all they could.

Rating:

4.0

The manager was supposed to call me to address the problem I had with the trailer for the trip but has not as of today. The trailer was checked and the employee had me park it all the way in the back to remove it from service after he saw the video showing the tire moving excessively and hearing the loud rattling noise. He took the problem seriously. He said the manager had left for a few hours and would call me to discuss the problem, but never did, at least not yet.

Rating:

5.0

Very Helpful Employees fast.

Rating:

1.0

The trailer was about to fall apart. I did not want to trailer it any further than I had to. Dropped it off at a close location tried to contact Uhaul to tell them about it but spent over a hour and a half talking to people that said that was not their job. Dropped it off 14 hours after rental and was charged an extra day plus 125 penalty.

Rating:

5.0

Very attentive to the customer. In and out with the rental in short order.

Rating:

5.0

Friendly

Rating:

5.0

Terri was excellent

Rating:

5.0

Got stuck waiting behind someone when leaving. As its single file as your drop things off. Other than that it was great and convenient.

Rating:

5.0

Provide money back when you don’t use the full amount of time originally booked.

Rating:

4.0

The customer facing part of the store was a bit messy.

Rating:

1.0

They charged me for 68 miles while I only used the car max 22 miles. The odometer was definitely not correctly put on the paper and we didnt check.

Rating:

5.0

The rental pickup and return process was easy and seamless. The employees were helpful and cheerful. All in all, it was a pleasurable experience.

Rating:

1.0

I don't normally do reviews but this was an awful experience. I booked a truck well in advance to ensure it was ready and available at the location I needed for the day I needed. The day before I got a text telling me the truck was no longer available and re routed me to pick up a different truck almost an hour away or asked if my move date could be flexible. I had already booked the movers, signed the lease etc. On a personal note I have a baby and cant drive an hour away to get the truck. I also spend over 5 hours on the phone trying to get help and find a resolution. 2 hours Friday night, 3 hours on Saturday (broken up). Most of the folks I spoke with were rude or would not even let me finish my sentence before they transferred me. Several folks said things I don't think they were authorized to say like "no charge" but then I was charged so I had to dispute charges. It was an awful awful stressful experience.

Rating:

2.0

Location was very understaffed, especially considering that demand is higher this time of year during move-out for college students. I was under the impression that two employees were pulling more than their weight and were not given enough support.

Rating:

5.0

Front desk girl was proficient and had a great attitude

Rating:

2.0

I had a mobile check in / pick up. And the check in process took about 45 minutes even though I already had a reservation and paid. There were only two employees working during peak hours. They were doing the best they could but should have had more support staff to help.

Rating:

3.0

The personnel at this location did a good job, and the truck I rented was excellent, but Uhaul failed me terribly by not making sure the equipment I reserved was ready. I reserved an appliance dolly to move a refrigerator. When I arrived, I was informed there were no appliance dollies available, only smaller equipment dollies. I had no choice but to take it. Because it was not as large as an appliance dolly, the refrigerator was extremely difficult to move. It came off balance, causing the refrigerator to tip. It damaged the front of the refrigerator and injured my foot. U-Haul should make sure that equipment reserved is actually available.

Rating:

1.0

Waited 1 hour and 40 minutes to complete the reservation. One employee only, doing check ins and hook ups. The card reader wouldn’t work so she had to cancel my reservation and start from scratch. When we went to the trailer it was blocked by another drop off, adding 10 minutes, then I had to hook up my own trailer. Drop off was far worse as I couldn’t even pull out of the road in order to get in the return lane.

Rating:

5.0

The General Manager Terri was awesome. A very busy location at the time we rented, she handled the pressure with a good attitude, cheerfulness and Grace. She made a difficult environment much better. I would happily return.

Rating:

3.0

Respect for your customers time.

Rating:

5.0

Would highly recommend!!! Ms Terri and her team were exceptionally friendly, efficient and helpful with the unloading and return process. I would not hesitate to rent from this location again. Exceptional service! Thank you for taking care of my needs!!!

Rating:

5.0

Really great customer service. Very friendly and courteous staff.

Rating:

5.0

Great experience! The attendant was friendly, kind and helpful. We drove up, attendant unhooked our trailer and we very done and left. His being pleasant made our experience so much better. Moving to a new city is stressful especially for seniors (old people lol) and our interaction with U-Haul gave us a little “happy” in a long day.

Rating:

5.0

Perfect

Rating:

2.0

The whole reservation process we random. I did not set up a return location nor how many days I wanted to rent. When I got to the desk they told me when I needed to return it and where but could not alter any of that and it lessen my price. The person behind the desk had a lot of trouble with the system. The person in front of me had the same issue and His reservation made him have to turn his truck in at 4:00AM no flexibility. The process was below exceptional

Rating:

5.0

The employees were great!

Rating:

1.0

The white girl that was there was hella rude

Rating:

3.0

The window was filthy. I was billed for 2 days and I only used it for less than a day.

Rating:

4.0

The inside of the trailer had some sort of grease and dirt that put stains on the furniture. I also had requested blankets, but they did not have any as a result. I had to pay to have the furniture cleaned when I got to Nashville.

Rating:

5.0

Easy drop off! My husband handled this part but he said it was Great also! Thank you U-Haul!

Rating:

1.0

The young girl was not professional at all. The lady at the Opelika location gave me my paper work to give to the Auburn location. I tried giving it to her and she insisted for me to give her my phone number. I told her that everything she needed is on this paper. She was talking so low I couldn't hear her, so I ask her can you speak a little louder. And she didn't. So I ask my wife should you hear her? My wife said no. She is talking to low. The young girl rolled her eyes and was been sarcastic with us both. We had questions to ask about the Uhaul rental and she did have the answer. So we had to ask the manager there. I did tell the manager about her attitude and that she is very unprofessional. She is childish and I can easy see that she do not cares nothing about the customer or her job. Please, someone need to look into this. Because, I never had that problem at that local before.

Rating:

5.0

Kind, efficient and easy to work with. Friendly and appreciative.

Rating:

4.0

Provide a full tank of gas at the start. I was given below half a tank. It is impossible to gauge the mileage for a 200 mile round trip. Thus, I left $55 of gas in the tank for the benefit of UHaul. That does NOT make me happy.

Rating:

3.0

Pickup was great. Drop off was ridiculous. The lady was outside when we arrived, on her phone, barely acknowledged we were there, told us to drive around to the other side, never came out to look at the trailer or help us unhook. When I went inside to make sure everything was good, she never got up , was still on her phone and just said your good. I could’ve driven off with the trailer, she wouldn’t have known. She was rude and lazy!

Rating:

5.0

I was treated very well did not feel rushed nor ignored, my trip started in Opelika Alabama, and I had some issues with my credit card and Customer Service was amazing help us and saw us through the problem until we received our rental U haul is amazing and took care of me while I moved my daughter to L. A.

Rating:

2.0

I called ahead of time before my original pickup time to notify the staff that instead of my original 6:45pm pickup, I would most likely need to do an after hour pickup. The gentleman on the phone was understanding and told me the process on how to pickup after hours. Fast forward to 6:25 (store closes at 7) and I get a phone call from the store saying I can’t pick up after hours because they have no place to park the truck. After finally negotiating and having to leave early from my prior obligations to avoid not getting the truck, I was able to walk in the door at 7:05 to pick up the truck (again, gentleman on the phone said it was fine and they’d stay a few minutes after closing to help). Upon arrival, the young lady behind the desk was rude and was visibly annoyed during the whole check out process. Once checkout was completed, I got the truck and went on with my move the next day (July 10th). The truck itself was clean, but the front end needs to seriously be checked out on it. Any small bump or divot in the road made me feel as if the truck was going to lose control (tons of play in the steering wheel and front end did not feel stiff whatsoever). I returned the uhaul the same afternoon, well before the time I reserved until. However after leaving the location, I noticed that I had left a set of my personal truck keys inside the U-Haul (potentially). I contacted the location at 7:22pm and they supposedly close at 8pm on Fridays. I spoke to a guy who put me on hold, stayed on hold until 8:15pm, and still not taken off hold. Hoping to try again in the morning, but guess I have a safer option of visiting the location. Disappointed in the service at this location, have used them many of times before with no issues. Disappointed in the truck driving quality. Overall, not a great experience with UHaul this go around.

Rating:

5.0

Very professional.

Rating:

4.0

The mileage allowance is very limited for a one-way rental. I had to pay extra for a detour due to road construction. Additionally, at check-in, the fuel tank was not full, but I did not receive a refund for returning it with a full tank.

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

It was easy, convenient and staff was super accommodating

Rating:

3.0

Never went inside so don't know if it was clean. You need N/A for answers and/or Maybe.

Rating:

1.0

Charged extra day rental when I dropped truck on Saturday evening and spoke to people on site had me drop keys in box. Charged for extra days rental and insurance. Bad communication and app up dates throughout entire process and left it with more gasoline than when I picked up. Not pleased

Rating:

5.0

Person working the rental desk was courteous and helpful.

Rating:

5.0

Everyone was extremely helpful and courteous!

Rating:

5.0

Everyone was perfectly helpful and courteous!

Rating:

3.0

The cargo area of our truck was not checked before releasing it to us and the cab was not clean.

Rating:

5.0

Could not have been easier or a better experience!!

Rating:

1.0

Most unorganized and unprofessionally run business I’ve ever seen. They rented us a storage unit, then after charging us told us that none were available. Instead of refunding us, they emptied someone else’s belongings out of a unit and told us we could have it. We put our belongings in, then realized there was no way to lock it because the previous renters lock was still on it (still not sure how it was opened). We were already a few hours behind at that point so we believed them when 2, yes, 2 employees told us they would replace it with our lock as soon as they had the other cut off. A month later, we return to find that the unit had been unsecured the entire time. Thankfully everything was still inside, so no damage done. Also, we only rented for 30 days, but they automatically charged me for another 30 the day we emptied the unit. I would never recommend this business and cannot believe anyone would use them a second time

Rating:

5.0

Everything about this rental experience was perfect! Thanks to All that made it so!

Rating:

5.0

The owner Brandon was always so nice and helpful and so were his employees I interacted with! If I ever need storage again I would highly recommend! ❤️

Rating:

5.0

Amiricale and Brandon are the best! They couldn't have been more kind and helpful with a great attitude and friendly spirit! thanks you 2!

Rating:

5.0

Brad was amazing and helped with all of my needs.

Rating:

5.0

Helpful staff takes the experience from average to Excellent. There is no substitute for good customer service. Now, the app-based truck rental without humans is so annoying I probably won't use Uhaul for truck rental again. But the storage facility with staff was great.

Rating:

5.0

.

Rating:

5.0

Very cooperative on site staff.

Rating:

5.0

Sunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.

Rating:

5.0

Super friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.

Rating:

3.0

Tough to get into with pods everywhere. Not the best lighting

Rating:

5.0

Perfect place to store our daughters college stuff!

Rating:

4.0

Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.

Rating:

5.0

Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility

Rating:

5.0

The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

Rating:

5.0

Helpful clean accommodating and friendly

Rating:

5.0

Good

Rating:

5.0

Good as usual

Rating:

5.0

None

Rating:

5.0

When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

Rating:

5.0

Very helpful staff

Rating:

5.0

Very helpful staff and had just the products we needed. Thank you!

Rating:

1.0

Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.