Customer Reviews for U-Haul Moving & Storage of Auburn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Auburn

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amy B.
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Customer did not leave a comment.

Carol C.
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Customer did not leave a comment.

FRANKLIN L.
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Parking can be a challenge at busy times.

Kristyn M.
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Love doing business with Megan and her crew..

JAMES C.
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I was not overly impressed with the location. Mostly because I was taken up from a quote of $359 to $402 and then by the time the dozen blankets were added, it was $444. I had to explain that was not possible. I even showed the original quote (which has since been deleted by Uhaul) I was not helped but rather told I could "file a complaint on the website." I would certainly like an explanation of that transaction. A one way from Auburn, AL to Foley, AL......

AMBRIAH C.
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Customer did not leave a comment.

IVAN G.
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Great service

SHAUN C.
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Customer did not leave a comment.

Arthur A.
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Great staff. Great service.

DAVID R.
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The staff was friendly and helpful.

BRENDA C.
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The truck had very strong cigarette smoke odor. I had to roll down windows in cold weather it was so bad.

Steven S.
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Customer did not leave a comment.

William W.
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Service was great but the cab interior needed a good cleaning.

Christian C.
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Customer did not leave a comment.

ROBERTO M.
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MOISES B.
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The person on the counter is an antimasker who makes fun of people who wears mask during the pandemic. Deplorable service. The truck was good.

TERRY S.
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I have rented from this location at least a half dozen times, and have been very pleased with the customer service.

James Q.
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Great help and fast service

KRISTYN M.
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My experience with this truck rental was extremely awesome: The employees made the rental process a pleasure. Very friendly!!I will forSure be renting from this company again in the future.

Lauren B.
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Awesome experience!

John E.
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Customer did not leave a comment.

andrea G.
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Victor G.
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Given the current covid protocols, the service was great.

JEFF H.
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MELINDA A.
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Todd A.
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DAVID P.
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KABRITA D.
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No improvements needed. Employees were very friendly and helpful.

Christine B.
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The female manager that greeted me was a rude miserable bitch. Totally poor attitude. It will keep me from patronizing this location in the future.

TODD D.
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AUSTIN D.
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SHANE B.
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JUSTIN S.
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CHRISTOPHER L.
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Improve the return policy for after hours returns. The app would not work. Took 30 minutes to try to return the truck and then still had to request help from a clerk.

Cynthia H.
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Customer did not leave a comment.

JAQUAMBIA R.
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Carson B.
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Guy working there was great. I came in late, 10 minutes before closing. You wouldn't have known from the person's attitude. Very helpful and friendly.

Barney S.
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I did not get the name of the lady who checked me in and unhooked the trailer. I've seen her previously but simply forget her name right now. She's nice and it was a fast checkout.

Cassandra A.
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Customer did not leave a comment.

Nathan B.
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The lady that works there was very rude and didn't even look into the issue or recommend I call customer service. I went there two different days and found it to be very stressful. I will never go back there

DAVID T.
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DAVID N.
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LINCHERRIA B.
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KYERRA H.
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tell your customer service person to let the customer know that you have to check in at the place that you got the truck from to stop from being charged an extra 20 like I was because I waited until I got home to check in and couldn't check in

Davis C.
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Customer did not leave a comment.

Jeon S.
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DEREK H.
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WILLIAM B.
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Kevin D.
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Chrsiti C.
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Customer service was terrible. We waited in line for over 20 minutes and then someone came out and help another customer that was behind us and then asked us to move our vehicle so he could help that other person. We said no, not until you help us and the worker was VERY VERY rude.

Donald O.
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Drop off was effective, check in efficient. Employees working at this location were not wearing masks - would not recommend using this location during the pandemic. U-haul should take action.

VICTORIA C.
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Customer did not leave a comment.

NEHEMIAH T.
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Josiah R.
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malcom H.
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JESSICA B.
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JOHN L.
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Norma B.
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need more lite on the side of the building.

JESSE P.
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Brian L.
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SHAMERIA L.
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CARLTON C.
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Give renters all information concerning drop location and rules. And options. I didn't understand drop location policy's.

JOHN H.
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Customer did not leave a comment.

DIEGO G.
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Freda H.
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The website was easy to use and picking up a truck at the last minute was very nice. The down side was the cock roaches and not being about to get a furniture dolly, we ended up having to hire movers in Auburn, AL, to help us. I would recommend Uhaul. Thanks for being there when we needed y'all!

ryan S.
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ryan S.
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REGINALD G.
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YOLUNDA C.
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The General manager was Great and had the Greatest personality and professional attitude. Ray Shawn and Hunter were Great also. It was a great experience.

KEVIN K.
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Nothing very helpful staff great experience

Karen M.
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Customer did not leave a comment.

STEVEN R.
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Great Uhaul Place!! Staff was quick, helpful and nice. We had a hickup with our plans and they sorted it out right away. Highly recommend.

Roy M.
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Easiest drop off ever. Completely satisfied!!

Michael G.
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Customer did not leave a comment.

LAUREN L.
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KELLY J.
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JOSEPH F.
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CHARLES C.
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MATTHEW M.
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Linda D.
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MICHAEL A.
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All good, garbage can near drop off to remove trash from trucks when leaving

Tim B.
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Customer did not leave a comment.

Colin N.
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REGINALD G.
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TODD A.
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Roger B.
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My U-Box was worn out and should be retired. After picking it up to tow to my new home and empty it I was going down the road and the wrap was not properly fastened and it was flapping all over the back of the trailer. I pulled into a parking lot to reconnect it and had to have help from a passing motorist that recognized I was struggling. Customer service call centers literally SUCK, I've had times when I am waiting on hold for 45 minutes to an hour to talk to someone and they are RUDE AS HELL on top of that. I hope to never need U-Haul again, I don't recommend their half-ass service.

Kyoungwook M.
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Customer did not leave a comment.

CHUKWUDI C.
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PATRICK C.
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STEVEN T.
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Excellent customer service, highly recommend...

Tory W.
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The gentleman who checked us out upon dropping off my vehicle could have been a lot more professional in greeting me when I walked in rather than giving orders of where I need to park. That was totally not acceptable and professional. I'm a working professional and understand customer service and as a customer deserve better.

SARAH W. | Overall Experience |
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The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

David Y.
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Customer did not leave a comment.

Ben D.
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Great staff! Really positive experience, and enjoyed the great customer service of your staff. The truck smelled like a prior renter smoked in it, and it was a little hard to sit in and my wife and I had to air it out in advance of us getting in it. We almost bought an air freshener it was so potent. Not the staffs fault, but unfortunate that a prior customer didn't respect the no smoking rule.

Patrick M.
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Hunter at U-Haul fixed the electrical connector for the brake lights on my car and was incredibly helpful. This man needs a raise.

OKECHUKWU C.
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Hunter was very helpful and professional. Excellent service and customer care. Thanks Hunter

JAMES R.
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Meghan and her staff did an outstanding job of helping my wife and I with a difficult move, from helping us pick out boxes and other supplies, to helping us pick the right trucks to use, all with our limited budget in mind. They were just great. We will definitely use U Haul again for any moving needs. Thank you for everything, Meghan. James and Suzanne Roberson

scott B.
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Could not be more appreciative of the employees at this store. They are courteous, helpful, and kind. While placing my rental contract, an elder women came in (who must rent storage room at the facility). Anyway, after seeing them all interact with her, she departed and I asked who she was related to? They said she wasn't. But they treated her as if she was. You got good people here, keep them.

SARAH W. | First Impressions |
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Helpful clean accommodating and friendly

steven C.
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Customer did not leave a comment.

Timothy J.
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Customer did not leave a comment.

LEWIS S.
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I was promised a $7.20 gas credit and did not receive it. I was disappointed by that. Everything else was fine.

Christopher N. | Overall Experience |
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Customer did not leave a comment.

Lucy Z. | Overall Experience |
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Good

Tavon S. | First Impressions |
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Good as usual

EDWARD M. | Overall Experience |
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None

Laura B. | Overall Experience |
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When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

THIRSTON P. | Overall Experience |
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Very helpful staff

brittany a. | Overall Experience |
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Very helpful staff and had just the products we needed. Thank you!

CURT S. | Reservation |
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Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.

REBECCA G. | Overall Experience |
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Wait time was long

No reviews have been submitted for this location.

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