Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. They made sure everything was correct. And went above and beyond.
Ebony D
Rating:
5.0
Customer did not leave a comment.
kathryn j
Rating:
3.0
There didn’t seem to be any kind of check-in process when we returned the equipment. When we picked it up we had to take pictures, etc. when we dropped it off they just said drop it in the parking lot and we’ll look it over and send you a receipt later.
May J
Rating:
3.0
U-Haul did not have reserved equipment. Had to drive to another location and went over total mileage.
Justin C
Rating:
5.0
Customer did not leave a comment.
Samuel F
Rating:
1.0
I wanted to rent a 4’ x 8’ cargo trailer. Sign above showed it was $14.95 a day Was told to scan my card at it was ~$40. Asked why found out they charged me for 2 days not one. Came up to over $20 asked about the $14.95. Gave all kinds of excuses that that was for a different trailer even though the $14.95 was ON THE 4’ X 8’ trailer sign. Finally just paid the ~$20. Took the trailer back the next day to drop off area said she would email me the receipt. After an hour of not receiving it called office. Said they would check and email it to me. After an hour had to call back and they sent me the email showing I returned the trailer but shows the time I dropped it off was an hour LATER than when I actually returned it.
Gordon B
Rating:
5.0
Customer did not leave a comment.
Russel C
Rating:
5.0
Customer did not leave a comment.
Joseph S
Rating:
5.0
Customer did not leave a comment.
Marcia A
Rating:
3.0
I was extremely upset that I was FORCED to pay for 3 days rental when I just wanted it for 1 day. Yes it was a one way, but because I am. Deputy with the county I had a limited time to load very few items and transport to the destination and that only took 51/2 hours + 1 hr unloading. Then I was di e and the truck was returned before closing the same day. Yet I am still charged for all days. Very unhappy with the greediness of Uhaul
Bryan M
Rating:
5.0
This location gets 5 stars. The staff at this location was friendly and helpful. They helped our check in process be very smooth and answered all our questions. My experience in general gets a 3. They didn’t have the size of truck we ordered so they upgraded us. It took several calls to confirm we wouldn’t be charged for the more expensive truck. Also the larger truck ended up being pretty frustrating for packing & parking purposes. I wish they had called to ask and we probably would’ve asked for a smaller truck instead of a larger one.
Moriah S
Rating:
5.0
Customer did not leave a comment.
JAEHEE J
Rating:
5.0
Customer did not leave a comment.
Savannah M
Rating:
5.0
Customer did not leave a comment.
Allison S
Rating:
1.0
Customer did not leave a comment.
Melissa M
Rating:
5.0
Communicate when reserving that a local ID is needed to rent a pickup truck.
David L
Rating:
5.0
Customer did not leave a comment.
STEPHEN H
Rating:
5.0
Thanks! The rental was available when I requested.
MELISSA a
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
Kyle J
Rating:
5.0
Customer did not leave a comment.
BILLY A
Rating:
4.0
Good location. Return process was easy but it took 15m for me to get a hard copy of the receipt, even after I did all of the return steps on the app. Yes, I know I would get an email receipt but I think it reasonable to expect a paper copy quickly.
Scott L
Rating:
5.0
Customer did not leave a comment.
Tommy T
Rating:
4.0
This location was pretty great, but I originally booked my U-Haul for another location called 4th Street Station in Opelika, AL. Never received a call from them, even went by a few days prior and I seemed to be all set then the night before I receive a reservation confirmation with the new location. It’s my fault for not realizing it was a new location, so I showed up to my original one. but I feel like I should’ve been given a phone call at least to verify. The 4th street station needs a review
kaylee s
Rating:
5.0
Customer did not leave a comment.
samuel b
Rating:
5.0
My reservation originally had me picking up at a different location. The app even had the other location listed on the day of pick up only to find that no one was at that location. Fortunately, I called U-Haul's 800-number and was told that my reservation was moved to this location. The U-Haul Moving and Storage of Auburn location was fine, but the app should have updated me on the change.
Jim O
Rating:
4.0
Customer did not leave a comment.
Jeff A
Rating:
5.0
Customer did not leave a comment.
Rachael J
Rating:
1.0
first of all, I made reservations a month ahead of time my van was not there. I went to another location to get the van that location was closed then I had to come back and get the van they had reserved for somebody else then at that time I paid for everything that was necessary. I come return. The van put them out of the gas back in the van. I was overcharged for gas and then I was charged again for something different. They took another hundred and some dollars off my car that wasn’t even supposed to be taken off and now I’m waiting on a refund and no I would not do it again.
Jacqueline S
Rating:
1.0
They would lie about their policies
Rates go up to 90 days and I had to return mine in the middle of having it for almost 60 day
Now I’m being charged with late fees when it was returned on time
Gregory W
Rating:
4.0
Ensure the fuel tank is actually full. I only drove the truck 23 miles, and I put 2.5 gallons in the tank just before returning it. That should have been plenty to refill the tank, even if the truck’s fuel economy was only 10 miles per gallon. But when I saw the final receipt, I noticed I was charged for 2 more gallons (at $5.27/gallon), so that tells me the tank was not full when I got it. The fuel indicator looked to be close to the F but not all the way which I just assumed was because the indicator wouldn’t go that far. I don’t believe the truck would have consumed 4.5 gallons in a 23-mile trip.
Anyway, I would suggest that the site ensure fuel tanks are totally full before releasing them to customers. And I’d encourage customers to take a photo of the fuel gauge before they drive away to begin their trip.
David M
Rating:
2.0
Lines were long and place was understaffed for the volume of customers at the time. Employees were as accommodating as they could be but customers were getting frustrated.
This could have been staffed knowing the volume of reservations
Steven L
Rating:
3.0
Auburn is a small town with a big university Every year two times a year people are moving inand moving out It VERY predictable I was lucky I got my truck but three others were told they couldn’t get one even though they had reserved one months ago
One gentleman was told he had to drive over an hour and back to Georgia to get his truck Why do this to people? You know every year there is an huge demand two times a year and you know the dates ??? You can plan and prepare ; this isn’t that hard to fix
And why put those poor employees at U-Haul through this as well ? They are also in a hard spot Personally I would not work there or call in sick that week rather than go through what they went through
Reliability is important U-Haul should prioritize it
Kurt N
Rating:
5.0
Overall I have always rented from them! I just love the sales people nice and friendly and I will rent from them Again!!!!
TANJA M
Rating:
5.0
Customer did not leave a comment.
Renzie L
Rating:
5.0
Very nice staff. Easy check in
MELANIE S
Rating:
5.0
Customer did not leave a comment.
Jonie B
Rating:
5.0
Customer did not leave a comment.
Paul M
Rating:
2.0
Customer did not leave a comment.
Ryan B
Rating:
1.0
Tried to move me 60 miles away to pick up double size truck 24 hrs before I was scheduled to pick up reservation that I had for 1 1/2 months!!! Then changed my drop off location that I had reserved for 11/2 months and had to drive an extra 20 miles!!!
Tony N
Rating:
5.0
Amazing customer service far beyond what is expected. Megan was a massive help in coordinating equipment usage and return, went above and beyond what I’m sure her job entails. Would recommend to anyone I know to utilize the Auburn location.
TYLER B
Rating:
5.0
Train the customer on how to lock and unlock the storage door. This is very important?!
carl p
Rating:
5.0
Customer did not leave a comment.
Barry S
Rating:
5.0
Customer did not leave a comment.
Holly T
Rating:
4.0
Customer did not leave a comment.
Thomas K
Rating:
5.0
Customer did not leave a comment.
N C
|
First Impressions
Rating:
5.0
Jack was a wonderful and very helpful customer service rep and handled everything for us! Thanks so much for a pleasant experience!!
Katherine C
Rating:
2.0
Truck had broken cup holders, didn’t get my furniture dolly but was still charged for it even though Megan called me and told me she didn’t put it in the truck. Also got charged over $90 for gas but I put gas in it right before I dropped it off and was the exact amount I picked it up with but they said there was only 1/8 of a tank but I had 3/8 of a tank when I dropped it off. There were multiple 26’ trucks being returned so obviously something got mixed up. I called the store waited on hold 15 minutes and no one came to the phone.
Mitchell B
Rating:
5.0
Very courteous and professional.
Joel H
Rating:
2.0
This location was way under staffed for it to be a weekend. All items were not stocked. Employee was very helpful and made the process as smooth as possible.
Andrew K
Rating:
4.0
The staff informed us that rental dollies that had been reserved were not available. They stayed this was a common issue with online reservations. A little frustrating when that was a large reason for renting.
Edwin H
Rating:
1.0
The staff has a pulse. That’s about it. Don’t expect much more than that.
GLENN F
Rating:
5.0
Customer did not leave a comment.
Ian B
Rating:
5.0
Customer did not leave a comment.
Daniel G
Rating:
1.0
My reservation was for two days and I live 30 miles from the location so I parked it at the location until I needed it the next day. I got a call from the GM asking if I was done with it and I told her wasn’t. She was nice about it but about 3 hrs later the assistant manager called and asked me the same question and then proceeded to ask who gave me permission to do so. I was livid so I brought them the keys that day. I walked in to get a receipt and they were all outside so I had to wait. I get an email the next day saying that the truck was just checked in and a $70 charge was assessed for fuel return. I put the fuel back to the level it was at when I picked it up AND based on the estimate 5/16 given on the paper. This was a complete nightmare.
Mario B
Rating:
5.0
The Ma'am that was the Attendant ,,Awesome, she Took her time in Explaining and adjusting my overage mileage,,Overall 5 Stars
Charles L
Rating:
4.0
Customer did not leave a comment.
Ian R
Rating:
5.0
Customer did not leave a comment.
Leslie E
Rating:
5.0
The only thing I could recommend for a first time or in a new van or pick up truck is how to work the controls on the dash.
Thanks for all you do!
PRESTON L
Rating:
5.0
Customer did not leave a comment.
Deborah P
Rating:
5.0
The 3 staff I dealt with did an excellent job!
David D
Rating:
5.0
Customer did not leave a comment.
JONATHAN B
Rating:
5.0
Customer did not leave a comment.
VERONICA J
Rating:
5.0
Customer did not leave a comment.
Shaun C
Rating:
4.0
Customer did not leave a comment.
Lynne D
Rating:
5.0
Have the bigger dolly in stock.
CHINELLE D
Rating:
5.0
Very friendly and helpful.
Shelia M
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Customer did not leave a comment.
KARLA M
Rating:
3.0
You can improve by making everything clear when you pick it up. We returned it on a Sunday and didn’t want to pay ANY fees at all. After hours is a $20 drop box fee and after 24 hours they “may” charge you an extra day. They opened at 9am, so we returned it promptly at 9am. They did not charge us a fee, but there isn’t a set guideline. It’s up to “their discretion” whether they charge you or not. They didn’t charge us, but didn’t appreciate the comment when my husband & I did everything the correct way. Just be mindful of this when renting from them!
Alison A
Rating:
5.0
Nothing, it was excellent service all around.
Megan was so warm and welcoming and did a great job getting us set up.
Keyair was training that day, and she also did a terrific job. We were very impressed with both of them.
Michelle K
Rating:
4.0
Customer did not leave a comment.
nancy b
Rating:
5.0
Customer did not leave a comment.
Ray D
Rating:
5.0
No improvements needed. They were absolutely kind and had such a beautiful energy helping me!
Dominique K
Rating:
5.0
I just want to say a VERY SPECIAL thank you to Megan! This was my first time renting a truck and she made the whole experience memorable, in a very way! She made me feel like I was HER priority. I appreciated her friendly customer service and professionalism!
JOETTA G
Rating:
5.0
Quick and easy drop off. A great experience all around.
ROBERT M
Rating:
5.0
The lady that was working at this location was hands down the best!! Her encounter was my first since arriving in Alabama and she set the bar high for everyone else. I’d go back to that location just for her.
Heather T
Rating:
5.0
Customer did not leave a comment.
Jessica S
Rating:
5.0
The lock on the back door was almost inoperable. That might should be checked and replaced when it is an option
Phil H
Rating:
5.0
Customer did not leave a comment.
Jessica W
Rating:
5.0
Customer did not leave a comment.
Julie O
Rating:
5.0
Customer did not leave a comment.
DELLA Y
Rating:
5.0
Customer did not leave a comment.
Jeffrey C
Rating:
5.0
The paperwork was easy to complete. Everything was clearly explained with the most professional, personable and respectful attitude. Although this is not the closest location for me, l will always remember Megan Cline and the next time I need to rent a truck I will come to 1301 Opelika Rd. In Auburn, Al. Thank you Megan.
Larry N
Rating:
5.0
Customer did not leave a comment.
EDWARD F
Rating:
3.0
Customer did not leave a comment.
charles m
Rating:
4.0
Very satisfied with meeting my customer service needs. Cannot think of anything else to improve on. Staff was very friendly, courteous and helpful....
DAVID E
Rating:
5.0
Make sure the vehicle is clean on the outside and inside please thank yall for yall work
AUSTIN F
Rating:
5.0
Customer did not leave a comment.
RODNEY G
Rating:
4.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
Customer did not leave a comment.
CLAYTON S
Rating:
5.0
Customer did not leave a comment.
TINA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt B
Rating:
5.0
Megan was great.
Jeremy p
Rating:
4.0
Reserved an appliance dolly but it was not available. However Megan helped ensure I received a utility dolly. Free box program…..very good and they were helpful and appreciated.
WILLIAM C
Rating:
5.0
Excellent customer service at check-in!!
TERRY C
Rating:
5.0
Customer did not leave a comment.
Ariana R
Rating:
5.0
Customer did not leave a comment.
DARREN H
Rating:
5.0
Everything was great, from rental to check in was seamless.
JOAN M
Rating:
5.0
Easy pickup and return. No issues.
Timothy M
Rating:
5.0
Customer did not leave a comment.
Mark M
Rating:
5.0
Customer did not leave a comment.
Tamyra b
|
First Impressions
Rating:
5.0
Could not have been easier or a better experience!!
Kimberly A
|
Overall Experience
Rating:
1.0
Most unorganized and unprofessionally run business I’ve ever seen. They rented us a storage unit, then after charging us told us that none were available. Instead of refunding us, they emptied someone else’s belongings out of a unit and told us we could have it. We put our belongings in, then realized there was no way to lock it because the previous renters lock was still on it (still not sure how it was opened). We were already a few hours behind at that point so we believed them when 2, yes, 2 employees told us they would replace it with our lock as soon as they had the other cut off. A month later, we return to find that the unit had been unsecured the entire time. Thankfully everything was still inside, so no damage done.
Also, we only rented for 30 days, but they automatically charged me for another 30 the day we emptied the unit. I would never recommend this business and cannot believe anyone would use them a second time
KATE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Imani T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laura R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LISA M
|
First Impressions
Rating:
5.0
Everything about this rental experience was perfect! Thanks to All that made it so!
JOY H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Myles P
|
Overall Experience
Rating:
5.0
The owner Brandon was always so nice and helpful and so were his employees I interacted with! If I ever need storage again I would highly recommend! ❤️
HALI L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicarra R
|
Overall Experience
Rating:
5.0
Amiricale and Brandon are the best! They couldn't have been more kind and helpful with a great attitude and friendly spirit! thanks you 2!
JOY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephon R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hope B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Simon Y
|
Overall Experience
Rating:
5.0
Brad was amazing and helped with all of my needs.
Alyssa R
|
First Impressions
Rating:
5.0
Helpful staff takes the experience from average to Excellent. There is no substitute for good customer service. Now, the app-based truck rental without humans is so annoying I probably won't use Uhaul for truck rental again. But the storage facility with staff was great.
David C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabrielle R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larson S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ernestine M
|
First Impressions
Rating:
5.0
.
Simon Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM B
|
First Impressions
Rating:
5.0
Very cooperative on site staff.
GERALD W
|
First Impressions
Rating:
5.0
Sunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.
april n
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRENDA A
|
First Impressions
Rating:
5.0
Super friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.
terry w
|
First Impressions
Rating:
3.0
Tough to get into with pods everywhere. Not the best lighting
JASON A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bianca L
|
First Impressions
Rating:
5.0
Perfect place to store our daughters college stuff!
Christy P
|
Overall Experience
Rating:
4.0
Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.
Joseph P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan G
|
First Impressions
Rating:
5.0
Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility
ED SCHUMER
Ed S
|
Overall Experience
Rating:
5.0
The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)
SARAH W
|
Overall Experience
Rating:
5.0
Helpful clean accommodating and friendly
SARAH W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher N
|
Overall Experience
Rating:
5.0
Good
Lucy Z
|
Overall Experience
Rating:
5.0
Good as usual
TAVON S
|
First Impressions
Rating:
5.0
None
EDWARD M
|
Overall Experience
Rating:
5.0
When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!
Laura B
|
Overall Experience
Rating:
5.0
Very helpful staff
THIRSTON P
|
Overall Experience
Rating:
5.0
Very helpful staff and had just the products we needed. Thank you!
brittany a
|
Overall Experience
Rating:
1.0
Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.