Customer Reviews for U-Haul Moving & Storage of Auburn

6,061 reviews

1301 Opelika Rd   Auburn, AL 36830

(334) 887-3412

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 887-3412

1301 Opelika Rd
Auburn, AL 36830

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Additional clerks, had to wait for clerk to become available to complete my equipment return transaction.

LORENZA D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
3.0

Vehicle was in bad shape. Will go back to renting Penske. Was charged for things that I didn't get.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Karelton D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

EVERETT K. 
Rating:
5.0

Customer did not leave a comment.

RACHEL W. 
Rating:
5.0

Customer did not leave a comment.

NATALIE K. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
5.0

Customer did not leave a comment.

SHANNON C. 
Rating:
4.0

Customer did not leave a comment.

SHAYAN M. 
Rating:
5.0

Battery issue with truck. The employees at this location are top notch!!!

MARK K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Super nice, clean van!

JONATHAN I. 
Rating:
5.0

M

Dillon G. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
3.0

be sure to park other equipment so its easier to get in and out of the complex

Melinda H. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

I was charged an after hour fee…., I do not understand why? I could have returned the truck in the morning, but would that have saved the fee?

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
4.0

Customer did not leave a comment.

LARRY N. 
Rating:
4.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Very helpful and accommodating

KATHRYN J. 
Rating:
5.0

Customer did not leave a comment.

BRANDON P. 
Rating:
3.0

Customer did not leave a comment.

Trudeau L. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
3.0

Tough to get into with pods everywhere. Not the best lighting

JASON A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAUDIA W. 
Rating:
2.0

Computer was down and took two trips to uhaul. Although I reserved an appliance dolly none was available.

BRASHER M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL P. 
Rating:
1.0

Hunter was the rudest person and would not help answer questions. He told me to go to YouTube. "That there were 100's of videos there' I will make sure to use social media to make sure his lack of service is known.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

SHERRIE W. 
Rating:
5.0

Customer did not leave a comment.

IN JAE W. 
Rating:
5.0

N/a

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

N/A

SHAUN C. 
Rating:
5.0

Customer did not leave a comment.

Stanley F. 
Rating:
5.0

Megan was amazing to watch. She kept the line moving consistently even though they were understaffed. I give Megan a 5 star rating for customer service and work efficiency.

BUBBER F. 
Rating:
5.0

Customer did not leave a comment.

Harold T. 
Rating:
3.0

The employee that waited on me was not welcoming and rude. The price had increased from what the quote shared. I had to call the 1-800 number to get assistance. They acted as if they could care less if I was patronizing the business or not. Poor customer service skills and nonchalant.

MELODY O. 
Rating:
5.0

Please have the truck washed before the customer picks it up.

EVELYN N. 
Rating:
5.0

The General Manager Megan Cline gave me 5 Star customer service. She was very professional and helpful during my stressful move. Thanks Megan!

FAITH S. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
4.0

Customer did not leave a comment.

RAVEN G. 
Rating:
4.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

Inside the vehicle was old and not the cleanest; it smelled like a fragrance was covering up a musty odor. The front end of this vehicle was in poor condition and felt unsafe driving it. We have rented trucks in the past and this truck was by far the worse one we have ever rented.

HERMAN L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
1.0

I was charged for protection even though I declined

BRAD G. 
Rating:
5.0

Customer did not leave a comment.

SARAH L. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

HYUNJIN K. 
Rating:
5.0

Quick, smooth and painless rental. Pleasant and competent staff.

FRANK G. 
Rating:
5.0

Very professional employees. I had experienced a difficult problem with a vehicle while traveling and they name through for us, great guys the both.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
2.0

I was quoted one price and charged something else and it was not rectified by the manager. Received very poor customer service

SAWANDA H. 
Rating:
5.0

The pick-up and return was fast and efficient and everybody did a wonderful job.

THOMAS G. 
Rating:
5.0

Professional, Friendly and Helpful

FAITH S. 
Rating:
5.0

Nothing

LARRY P. 
Rating:
4.0

Customer did not leave a comment.

BARRY B. 
Rating:
3.0

The reason I would recommend them is due to the location being open on Sunday. The trailer was quite dirty with what looked like rust from a previous renter. Also the employees that attached the trailer to my truck allowed the tongue of the trailer to smash into my tailgate denting and scratching it. They were apologetic and kind but damage to my truck was done. I currently have a claim in waiting to hear back from U-Haul claims department (RepWest).

ERIC T. 
Rating:
5.0

The people that work here are great!

Joseph G. 
Rating:
1.0

I asked to change the actual gas and the gas on the receipt last Sunday and received confirmation. However, an additional amount of 15 gallons occurred after returning it. I asked for a problem, but it still remains the same. Never go.

GEUNWON L. 
Rating:
2.0

please get newer trucks

JORDAN J. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Much easier to dop off than picking up.

Lorene S. 
Rating:
5.0

The Best

HANSO T. 
Rating:
5.0

Employee was beyond helpful.

LAUREN L. 
Rating:
5.0

Rented there several times and they are always friendly and helpful.

Thomas S. 
Rating:
5.0

Got us in out quickly. Very friendly staff.

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

WENDY J. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

KENT O. 
Rating:
5.0

Making me go all over town to pick up my tow dolly and then having to go to other side of town makes it difficult and wastes my time.

GERALD E. 
Rating:
5.0

Easy and affordable

GEORGE W. 
Rating:
1.0

My experience picking up the truck and trailer was a disaster. First, my confirmed pick up for 9am was rescheduled for 11am. Then, the pick up location was changed and no one found it necessary to inform me of that. I waited for 30 minutes on the phone at the original pick up location to find out it had been changed. When I arrived at the new location, the representative was rude. The truck was not cleaned when I picked it up. Moreover, the truck's radio was broken, the belts squealed the whole way on a 3 day drive, and the transmission felt like it was going to cease. Bad experience all around. Poor service, horrible coordination, faulty equipment.

Gordon A. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
4.0

Love the extended hours of operation

DENISE D. 
Rating:
4.0

The Truck bed had screws and other items in it. Also I placed order for 24 Pads and asked when they pulled truck around that the pads were in there. However there were only 5 pads in the truck.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

LAQUARIUS M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

All good

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
1.0

Very angry workers due to app malfunctioning.

DANIEL C. 
Rating:
3.0

Organize trailers where they are easier to pull away from the business.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
4.0

Customer did not leave a comment.

FAITH S. 
Rating:
5.0

Fix the sensor in the vehicle that told me constantly that the vehicle needed an oil change and that a tire had low air pressure (I was assured that neither was the case by the U-Haul staff).

Joseph G. 
Rating:
5.0

The customer service guy we dealt with was so so helpful. He did everything he could to help us with this move.

BEVERLEY R. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
4.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

STANLEY P. 
Rating:
5.0

Customer did not leave a comment.

Bianca L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

Good as usual

Tavon S.  |  First Impressions 
No reviews have been submitted for this location.

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