Customer Reviews for U-Haul Moving & Storage of Auburn

5788 reviews

1301 Opelika Rd   Auburn, AL 36830

(334) 887-3412

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 887-3412

1301 Opelika Rd
Auburn, AL 36830

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Truck was ready on time and plenty of fuel.

HENRY G. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

LAUREL S. 
Rating:
1.0

This location didn't have parts for a hitch we had scheduled to be installed weeks prior. My husband suspects the part was never ordered. We flew in from out of state to have hitch installed on daughters car so we could move her from graduate school to her new job. We had everything arranged on a tight schedule having hitched installed on the 27th at noon, pick up trailer at 4 , load trailer evening if 27 & 28th to be out by 3pm on the 28th. Not having parts to instal hitch and not being informed until we arrived put us in a very difficult position. My husband had to drive back to Texas in our daughters car to get his truck and drive back to pull trailer back the next day- completely unacceptable. No one took responsibility for the mistake or offered any help except to say sorry- it was so frustrating!

Rex R. 
Rating:
5.0

Megan was very helpful when returning my truck!! Very friendly. Thanks for making it such an easy process!!!

JULIE O. 
Rating:
5.0

Great and quick customer service

EMMA M. 
Rating:
5.0

Great customer service and on a very busy day with college move-in weekend.

CHRISTOPHER Z. 
Rating:
4.0

Very busy. And customer service person was trying to help multiple people and was getting frustrated with me when I just couldn't figure out if she was helping me or others.

PIOTR C. 
Rating:
2.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Move out Day at Auburn from Apartment scheduled truck over 3 months in advance. When tried to verify everything good to go 2 weeks in advance was told would know know until the day you go to the site to pick up your truck if you actually had one. We live 4 hours round trip so we had to get someone in the area to go on site and verify there was a truck. When we went to pick up the computer system was down and we were told only way to get a truck was to sign out on line. The on line portion was not working and was also telling us there were no trucks available. Thankfully the computer system came up and we we did get the truck 2 hours later than scheduled.

Kenneth O. 
Rating:
3.0

Customer did not leave a comment.

lucienea J. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

I was disappointed when I learned the truck I rented did not have a pullout loading ramp. Otherwise it was perfect.

LINDA M. 
Rating:
2.0

My experience was good. I was told "you're one of the lucky ones". The two in front of me had reservations, yet were told the truck they reserved was not available. Could management not have at least called them.ahead of time so they could make other plans? I will not use u-haul ever again because of this. This was move out day in a college town. U-haul should have been better prepared and not left these people stranded.

Christina D. 
Rating:
5.0

The folks at the location were very accommodating considering UHaul online allowed me and others to book without the location having the equipment. It's unfortunate that those poor folks had to deal w angry customers that were expecting to get their rental trucks they booked online!

AMANDA T. 
Rating:
5.0

Customer did not leave a comment.

Zackary W. 
Rating:
1.0

I reserved a 15' truck WEEKS in advance and at 7:30 the night before I was supposed to pick it up I got a text saying the truck wasn't available. Although I got a trailer, it was significantly smaller than the truck I reserved and it made my moving experience so, so, so much more difficult. What should've taken 2 hours ended up taking about 6. If they would have given me a heads up that they didn't have any trucks I could have gotten a truck the size I needed from anywhere else but couldn't with such short notice. Not to mention they had 10 trucks parked in the back of the store that were there from the time I picked up my trailer to the time I dropped it off — but apparently I couldn't use one of those even though I had one reserved very far in advance.

ALLIE B. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

TYREE D. 
Rating:
5.0

Customer did not leave a comment.

BOLIVA P. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
5.0

I tried the online experience and it was very difficult. no explanations about scanning 2 forms of ID as part of the original online booking. The drivers license was easy enough, but why require a second ID (like a passport) for the online check-in?!?!?!?!? Especially when it is not required for in person check in. The onsite staff were great. I wasted 15 min trying to do the online check in. VERY DISAPPOINTED with the online design, requirement, and response. VERY happy with onsite staff!

THOMAS P. 
Rating:
5.0

Great people, they need raises so nice and will work around your schedule

COURTNEALAN J. 
Rating:
5.0

Notify customers when containers are not going to arrive at their final destination in a timely manner. I was notified the morning it was supposed to be delivered to Salt Lake City that they would NOT in fact be there and representatives were unable to provide a expected arrival date.

Carissa M. 
Rating:
5.0

Although I was not able to complete my check in on line, The agent was efficient and very nice when I went in to the store The truck was parked out front ready to go. I will use this location again

CATHERINE M. 
Rating:
1.0

Guarantee stinks - we had to drive from Montgomery to Auburn to pick up truck as the Montgomery location did not have the truck as promised. The boulevard had several trucks but they were corporate trucks and unable to leave Montgomery. Uhaul should have been out the time, gas and money to bring a truck to Montgomery for their customer as promised. Very poor customer service. When we got to auburn the guy said we were very lucky that they had the truck. Told by several locations that Uhaul doesn't care to improve - it is what it is and no one at corporate cares when I asked if they could provide feedback to corporate. They rentor spent over two hours total on hold and speaking with representatives.

LARRY B. 
Rating:
5.0

Nothing. Great customer service all around. Auburn drop off location was dealing with unruly customer. Staff and GM were very professional and courteous.

Jonathan H. 
Rating:
5.0

Very nice and professional staff

DESMOND M. 
Rating:
3.0

I paid for a mattress cover when I made my reservation. It did not get included with the truck and other items, but I didn't have time to go back and get it. The truck was apparently leaking, and the corner of my mattress that was on the farthest inside corner got soaked.

Ashley D. 
Rating:
3.0

Make sure the customer is properly checked in when the equipment is returned to avoid overcharges.

Carl K. 
Rating:
4.0

The agents were very busy with other customers doing returns but were polite and helpful when I was completing my rental.

JESSICA S. 
Rating:
4.0

Please inform ahead of time if some extra equipment is unavailable despite reservation.

EYOEL B. 
Rating:
3.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Hunter and Megan were fantastic in handling the reservation. They give excellent customer service. First class all the way.

JOHN K. 
Rating:
5.0

U-Haul performance was a DISASTER - only bright spot was Meagan at 1301 Opelika road who salvaged things to extent I could partially complete planned move. What U-Haul did wrong: - Said rep would contact me to confirm which never happened. - Changed truck size and location after proper truck and location had been confirmed by me calling. - Selected MoveHelp never contacted me so had to get someone else. -U-Haul changed truck pickup time to later than MoveHelp scheduled even though alternate MoveHelp was at same time as original schedule. MoveHelp not available for later on short notice so Meagan was able to do some shuffling and get me a truck at the proper time. Other than her, I will recommend to anyone who asks me that U-Haul be their last choice and to only use if their is no other alternative.

LAUCHLIN B. 
Rating:
5.0

Customer did not leave a comment.

Breanna N. 
Rating:
4.0

Customer did not leave a comment.

Derek T. 
Rating:
5.0

Customer did not leave a comment.

ANNA C. 
Rating:
3.0

Clerk was so aggressive and I feel uneasy. But, maintenance guy was kind.

JINSOO K. 
Rating:
1.0

Trashed out truck with no air conditioning that we had to drive four hours. Other trucks were available, but for “in town only”. This was after U-Haul changed the pick up time and location the day prior despite making a reservation one month ago.

Dustin O. 
Rating:
4.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Your app for mobile check out is garbage. It took so long to try to load my ID I went in and checked in before it could complete.

chris B. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN D. 
Rating:
5.0

Customer did not leave a comment.

Mohamed B. 
Rating:
4.0

This location was closed, but the on-line check in were easy to follow

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
1.0

Get better customer service reps. The older gentleman is super rude and has a bad attitude. They are severely under staffed but that doesn't give him any reason to be rude to a customer. I'm going to be reaching out to higher management

Barry N. 
Rating:
4.0

Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.

Joseph P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ENGTONG T. 
Rating:
4.0

Customer did not leave a comment.

Rebecca C. 
Rating:
4.0

Customer did not leave a comment.

P D. 
Rating:
4.0

Customer did not leave a comment.

JEAN S. 
Rating:
5.0

Customer did not leave a comment.

DEREK T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

MILTON H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

Customer did not leave a comment.

Isabel H. 
Rating:
5.0

Customer did not leave a comment.

Alton S. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Thanks guys

Victor D. 
Rating:
3.0

Customer did not leave a comment.

JACOB S. 
Rating:
3.0

Customer did not leave a comment.

KAMLEN J. 
Rating:
2.0

Moving equipment was missing (dolly, furniture pads etc). Long wait, despite using 24/7 option—no one at front desk for long period to pick up keys.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

SHAILAR SHAMBRIC M. 
Rating:
5.0

Customer did not leave a comment.

HAMMAD H. 
Rating:
5.0

Customer did not leave a comment.

LA VETTE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Deshawn was very pleasant and efficient. He knew what he was doing. Great employee.

James W. 
Rating:
2.0

The store manager (a tall lady, I don't know her name) bullies her employees. It was in front of me, a customer. I could not imagine working under her. Her attitude towards me as a customer was just as poor - pushing me to give answers to questions more quickly than I was comfortable with. She also told me the truck I was renting had a faulty tire sensor, and that I basically had to deal with it.

MAXWELL C. 
Rating:
5.0

Customer did not leave a comment.

Monet W. 
Rating:
3.0

Better pest control

LASHONICA G. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA T. 
Rating:
3.0

Employee did not review account and rental agreement, I was charged for additional days that were added for free to my agreement by the uhaul I picked up the truck from. I have been unable to reach customer service or anyone regarding this error.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Customer did not leave a comment.

Charlotte H. 
Rating:
5.0

Customer did not leave a comment.

MARTIN N. 
Rating:
3.0

I chose to pick the truck up with my mobile device and I had to wait almost 30 minutes because the keys weren't in it. If this is an option, everything should be ready to go. The check engine and wheel lights were on and dinging throughout my trip. I told the service rep before I left that they were on and all he said was, "That's GM for you. They have been checked and are fine." So, I trusted nothing was going to happen and I left in it.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Pate L. 
Rating:
4.0

Customer did not leave a comment.

Amanda W. 
Rating:
4.0

Road construction made the location hard to get in and out of but it was manageable and not the fault of the business.

melanie B. 
Rating:
5.0

Customer did not leave a comment.

Darcy C. 
Rating:
5.0

Top notch experience, the vehicle I rented was not returned by the previous renter. They phoned me immediately and changed my reservation upon my approval to do so (with no increase in rate) …went above and beyond! Would highly recommend!

TARA H. 
Rating:
5.0

Customer did not leave a comment.

Hunter M. 
Rating:
1.0

Customer did not leave a comment.

DONGJU K. 
Rating:
3.0

My entire experience with Uhaul during this move was terrible. I would recommend NEVER using Uhaul again to anybody that asks. 1) I scheduled a 15' truck in Butte, MT. They called the day before pick up to tell me I had to pick up my truck in Helena, MT (70 MILES AWAY) because my local uhaul didn't have availability. This was after having the reservation for over a month. 2) I also scheduled a 10'x10' storage unit to move in to at my destination. Upon arrival, they said they didn't have any units available and suggested I call around town to see if anywhere else had anything. AGAIN, after having the reservation scheduled for OVER A MONTH. I would never recommend Uhaul to anybody for any moves. 0/5 stars.

Jamie I. 
Rating:
5.0

Customer did not leave a comment.

Kendall G. 
Rating:
5.0

Didn't have to wait for assistance when checking in or with the truck. Staff gave a recap of important information - very helpful.

Jerry E. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN N. 
Rating:
4.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Gale K. 
Rating:
1.0

You charged me $20 more than you should have. I corrected everything on the verification link and was told that it would update their computers which it never did. The verification link told me that my pictures and things are being reviewed since they were not the same. I have sat on the phone for 30 minutes I have called the store and they told me to call the GM. U-Haul needs to get this right! You guys have awful customer service!

JEREMY P. 
Rating:
5.0

I didnt make reservations ahead of time and didnt realize I had better next time. But the rep was professional, polite and searched for a van I needed the next day. She did her job in reserving what they had left which was a 17 ft van; I was needing only a 15 ft. I took it and glad I did. Picking up the van the next day was easy peasy and the clerk was professional as well. Drop off was no issue. Definitely use UHaul in Auburn, AL

FRANCINE T. 
Rating:
4.0

Customer did not leave a comment.

burton C. 
Rating:
4.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Great store, great workers.

CHRISTIAN D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER

Ed S.  |  Overall Experience 
Rating:
5.0

The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

SARAH W.  |  Overall Experience 
Rating:
5.0

Helpful clean accommodating and friendly

SARAH W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher N.  |  Overall Experience 
Rating:
5.0

Good

Lucy Z.  |  Overall Experience 
Rating:
5.0

Good as usual

Tavon S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top