The drop box was broken which made me worried that I would be responsible if it was stolen. In addition, it was unclear where to park it when I dropped it off. However, the staff was above average
Caroline CCustomer Reviews for U-Haul Moving & Storage of Auburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean up the back of the building where you have to pull a trailer around to exit the property. Too much clutter, too many potholes to go through, and too many trailers on the side to try and drive through. There were screws and glass on the parking lot under the awning where you pull trailers when returning. Broken screws - just perfect for tire damage. The employee when returning wanted the trailer backed up into place. Most U-Haul renters can not back those things up.
Barney SThe U-Haul representative who helped me take receipt of the trailer was very inviting. He welcomed me to Auburn and we had a brief conversation about my journey from MN.
gary kSafe tow coverage was added to my rental. I opt out on the keypad for no coverage and to immediately reimburse UHAUL if anything occurred. However, after looking at my contract it showed the Safe tow, which I didn't want or need. My sales guy was amazing, excellent customer service skills.
Denorris WI was charged 131 but told 56 and I have yet to receive my 75 back after multiple calls
Brittany JThe manager at this location is amazing. Efficient and super nice. She obviously is a great asset.
Andrew PDon’t lose Mariah. She’s the best! I rent there regularly b/c she takes good care of me!
ANNA SGreat service
jacob sNothing
Jacqueline CRental process was easy, equipment was on site and ready to go.
Chris GCharged me for cleaning fee AFTER I cleaned it and had put a blanket down so there was no dirt anyways
Michael KWhatever trype of cleaner you use to clean the interior, the smell is too powerful! I had to keep the windows open and the odor was still too strong. I don't have allergies, but it was hard to breathe
Phil DThe pickup process was great, gentlemen that helped me was excellent! But when I took equipment back the young lady was very short with me. Did not help return equipment at all and said she would inventory equipment back in and I would receive a email that day. I had to call customer service a day later to get the equipment inventoried back in.
Huey MThe person who helped me to drop off the trailer was very rude and did not give me the return receipt then helped other customer who came in after I came. He said he cannot give the receipt right away and he will send it later by email which I doubted he will based on his attitude. I had to talked to the store manger to resolve the issue.
Dong LI don't remember the man's name who helped us at the Auburn location. But, he was great. He had a great attitude and was so patient and knowledgeable. Having that human personal attention made all the difference.
heidi jThe young man at the counter who helped us Saturday evening, March 30th, was very nice and friendly!
julie pLocation was undergoing renovation. They were operating off the back of a pickup truck with a laptop. Doing pretty well under the circumstances.
William MThe employees are very personal and friendly, shot out to Ja' Tavious and Mi' rah.
BEVERLY SVerify that if a Self-service reservation is moved, it’s moved to another Self-service location. Add more representatives to the U-Haul App support team for assistance with Self-service issues (45 minutes wait times). Modify the Scheduling Center’s hours to EST for reservations made on EST.
Sophia LThe blanket was covered in straw, sticks leaves. Back driver side inside U-Haul late on shelf and right in front of shelf after a severe rain at the location I got to.
Ellen FVery nice people...
BEVERLY SStaff was extremely helpful when we had to make last second changes, near close. Would heavily recommend this location.
Keith PI didn’t like how I made a reservation and I was there on time for it but I still had to wait for almost 30 minutes which caused me to have to rush and bring it back I brought it back on time and the receipt says I brought it back 19 minutes late
Ajah SNothing. Excellent.
John PVery helpful staff!
John WUhaul moved my rental time to a later time. I had movers scheduled and had to cancel them, rent a smaller truck and move my household goods myself. Employees have little concern and blame truck dispatch team.
tom bYour manager could give me a call back for the poor service and overage charge I received. I'm very disappointed in this location.
Anna WTae and Mike were great. They both helped me when I was getting the trailer. Thank you!!
Jeffrey BGreat Overall experience!!
CHARLES HSo I made 3 separate reservations two months prior to the date I needed them . Only then was I contacted the DAY BEFORE my pick up that only one of the 3 vans requested would be available and to be told by the Regional Reservation lady that I could go myself to 2 other cities to retrieve the other ones. And then while picking up the second one the reservation was changed without a call to pickup the second one back at my original pick up location and was not a van as requested but a box truck.(van was needed for a/c due to the use was for floral delivery) and the third van was available but nearly an hour away.. The staff at the local store in Auburn was very nice and understanding but it was the staff in the Regional Reservation Department that failed at everything for me and could have cared less of the situation I had been put in. So just know that reserving way in advance will not do any good since they will change it without you knowing at any time. Also, sending a message through the app to the center location doesn’t help. I did that multiple times leading up to my pick up date stating my concerns for the reservations and had no response.
Mike WI rented a covered trailer to move antique furniture. The trailer top leaked and my furniture was damaged. What was the point of me renting covered transportation, if my stuff got wet anyway?
Erin RMy visit was very good. No issues at all.
William TThe van was not cleaned it had dog hair in it and spelled like dog hair. The manager was a young kid who does not know what managing or professionalism is
Monica NThe last review I left was negative. I was in the wrong though, I had the right information and made a judgment way too quickly off of information that was correct, but I interpreted it completely wrong. I sincerely apologize and want to thank the U-Haul team in Auburn for their outstanding service.
James HCancelled on me the first weekend that I booked the truck. It caused me to not be able to move in during my scheduled time. Booked another truck the second weekend through customer service. Booked a one way rental then had them cancel on me again because they “don’t have any one way rentals at this location.” When they finally got me a truck it had a massive leak in the box due to a subpar patch job. I’ve worked in the moving industry for 5+ years and this level of service is unacceptable under any circumstances. Ended up having to drop the truck in Atlanta after they canceled on me and lied multiple times to be able to make my move work and they had the audacity to try and bill me $500+ on top of the rental price.
Jared SThe pickup truck I reserved was not available. Instead I had to take a massive moving truck. The employee who connected the trailer to the truck didn't do it properly and I came disconnected when I was loading equipment into the truck. If the trailer had fallen off driving around town it likely would have caused a car accident.
nolan sWonderful customer service.
Tonia PBoth ladies working the front desk were very courteous and eager to go out of their way to ensure our rental was safe before leaving the premises.. Both came out to where we were renting a trailer and assisted with hookup. We were in and out in less than 15 mins. Highly recommend this location...
RICHARD SI made the reservation by phone with the 1-800 U-Haul number and was given this location to pick up a trailer. When I called U-Haul in Opelika the female answered the phone and I informed her that I was on my way to pick up the trailer. This ghetto female then informed me that she did not feel like uploading or putting the trailer onto my truck that it was too cold outside and to come at 2:30 pm. I did inform her no I was not going to come at 2:30 and that I was on my way now. I informed her that we had to move items today and my husband can connect the trailer. Then Ghetto female then asked me the size of the trailer. I informed her that the trailer was a 6 by 12. She then informed us to come on. When we get there ghetto female continue to inform us how it was cold outside and that they would not supposed to connect a trailer. I did inform the ghetto female that I was heading to Utah in Opelika Alabama does not compare when it comes to the weather in Ogden Utah. Normally if you don't want to work then don't expect to get paid. Ghetto female stepped away from around the counter had on a hat that was not covering her entire head a jacket that was not closed and some damn house shoes. Go back to what she said I do not feel like it because it's cold outside put some damn clothes on ghetto. I would not recommend this place to no one. To add. The area is already tight for parking. Ghetto and the guy with her was trying to help a customer park. Ghetto female caused the customer to hit a pole three times. The guy who was terrible too and was an employer finally got in the vehicle and parked the car with no problem. Question, why wasn't that done in the FIRST PLACE. OMG. Now time has passed where two vehicles were blocked for over 15 minutes to include myself. Whoever those two people need to be fired right alongside them two. I don't remember the female name but she had lashes on with tips on her nails with fake diamond designs and weave or a long wig on. The guy was a big guy that seems to go along with whatever the female was spurring out of her mouth.
Cynthia RThe experience was great overall, the trailer was easy to pick up, use, and return. Both ladies at the location were kind, helpful and very personable. Pick up and return were a breeze even in these freezing temps.
Olga PN/A
Mickey GExcellent services 👌
Charlotte SN/A
Mickey GEverything went smoothly Equipment was all in working order Custom service was curtious
ric cI received an auto transport with a flat tire which delayed my move by one day and also changed my moving plans and caused me extra charges on my return. I also waited 2 hours outside freezing waiting for the repair person Saturday night. The uhaul location here said I had caused the flat even though I only had it for 5 mins and brought it right back as I saw the tire was fully flat. Check the time I rented the equipment and when I drove it back to uhaul and the finally the time the roadside request was made. Also check the roadside assistance persons notes, he mentions that the tire has been flat for a long time now since this specific flat was so slow leaking, it would take more than 8 hours for that tire to deflate with how small puncture hole was. Yet it was fully flat when I returned to the store and reported it all within 20 mins which is not possible if I caused the flat since the leak was so slow it would take 8+ hours to fully deflate to zero as the repair person noted when he examined and replaced the tire.
SUNIL CI received an auto transport with a flat tire which delayed my move by one day and also changed my moving plans and caused me extra charges on my return. I also waited 2 hours outside freezing waiting for the repair person Saturday night. The uhaul location here said I had caused the flat even though I only had it for 5 mins and brought it right back as I saw the tire was fully flat. Check the time I rented the equipment and when I drove it back to uhaul and the finally the time the roadside request was made. Also check the roadside assistance persons notes, he mentions that the tire has been flat for a long time now since this specific flat was so slow leaking, it would take more than 8 hours for that tire to deflate with how small puncture hole was. Yet it was fully flat when I returned to the store and reported it all within 20 mins which is not possible if I caused the flat since the leak was so slow it would take 8+ hours to fully deflate to zero as the repair person noted when he examined and replaced the tire.
Sunil CFriendly staff that was very helpful. Tom G. Fairhope, AL
Thomas GToo many trailors at drop off. Staff tried to help guide me around all the trailors but my vehicle was damaged by an open trailor not parked in a correct spot and in front of yellow bumpers. Not enough room to safety drop off and turn around which caused damage to my vehicle, which the staff directing me around in the Lot seen.
AUDRA ENice people
HERMAN BBrad was amazing and helped with all of my needs.
Alyssa R | First ImpressionsHelpful staff takes the experience from average to Excellent. There is no substitute for good customer service. Now, the app-based truck rental without humans is so annoying I probably won't use Uhaul for truck rental again. But the storage facility with staff was great.
David C | Overall Experience.
Simon Y | First ImpressionsVery cooperative on site staff.
GERALD W | First ImpressionsSunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.
april n | Overall ExperienceSuper friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.
terry w | First ImpressionsTough to get into with pods everywhere. Not the best lighting
JASON A | Overall ExperiencePerfect place to store our daughters college stuff!
Christy P | Overall ExperienceSurprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.
Joseph P | First ImpressionsExcellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER
Ed S | Overall ExperienceThe cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)
SARAH W | Overall ExperienceHelpful clean accommodating and friendly
SARAH W | First ImpressionsGood
Lucy Z | Overall ExperienceGood as usual
Tavon S | First ImpressionsNone
EDWARD M | Overall ExperienceWhen I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!
Laura B | Overall ExperienceVery helpful staff
THIRSTON P | Overall ExperienceVery helpful staff and had just the products we needed. Thank you!
brittany a | Overall ExperienceScheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.
CURT S | ReservationWait time was long
REBECCA G | Overall Experience