Customer Reviews for U-Haul Moving & Storage of Aurora

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Aurora

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Dawn I. on

Rating:

Customer did not leave a comment.

Layth A. on

Rating:

Customer did not leave a comment.

Victor A. on

Rating:

Customer did not leave a comment.

Steven C. on

Rating:

This worked out very good for me. The trailer pulled really well, no sway, the young man at the counter was very good and courteous. I could not ask for anything better.

Garrettboethius S. on

Rating:

Keep a better status of available storage units available. We called ahead and was informed there was a 5x10x10 available on the bottom floor. When we arrived the only one that size available was on the third floor. We ended up getting a 6x10x10 for $40 more a month so we could have a unit on ground level.

Clark W. on

Rating:

EXCELLENT & professional service! Full service facility versus the other "side business / amateur facilities"

Robert D. on

Rating:

Customer did not leave a comment.

Neal K. on

Rating:

Great service from Bob and their team

Toussaint S. on

Rating:

Great location. Very friendly and professional. This site gets it done

Kevin G. on

Rating:

Nothing everything was perfect friendly staff and very professional and knowledgeable

Anthony A. on

Rating:

Customer did not leave a comment.

Steven B. on

Rating:

Nice folks there Will return

Alex G. on

Rating:

Keep doing what you er doing - good job

Elizabeth M. on

Rating:

Get more help in the store. I had a reservation scheduled pick up for 8 am. When I walked in there was already two people waiting and no employee to be found for 10 minutes. Come to find out he was busy on the lot with another customer, but the three people in line then became 5 people on line waiting for one employee to check them all in. It took 25 minutes to check in and get Keys. Check out Room another 10 minutes when all I needed to do was hand over keys.

David F. on

Rating:

Customer did not leave a comment.

Janet H. on

Rating:

Customer did not leave a comment.

German C. on

Rating:

I fell like a vip Client there. Thank you

Marcus K. on

Rating:

When arriving to the store the associate Ms. Horn was very helpful by explaining the process and the policy. Then the amazing associate helped us pick out the right parts needed for the truck to hook up the trailer. The experience was enjoyable. The day we retuned the trailer was another amazing experience. Bob helped us with unloading and gave us a lesson on the electric hook up and how to check for a safe trailer attachment. I appreciate the Aurora location off North lake st.

Jay K. on

Rating:

Excellent location.

Felicien M. on

Rating:

Customer did not leave a comment.

Carol Y. on

Rating:

Customer did not leave a comment.

Richard R. on

Rating:

It would be great if you offered partial day rentals. I only needed the trailer for 3 hours.

Angelica G. on

Rating:

Truck was not ready at the time of pick up. Took me 30 minutes just to get it out of the iced parking spot it was in after I had to go search for it.

Amy W. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

It was great.

Mark B. on

Rating:

Customer did not leave a comment.

Gregory F. on

Rating:

Customer did not leave a comment.

Douglas S. on

Rating:

Customer did not leave a comment.

Sheila J. on

Rating:

Have more help available, it was only 1 young lady handling the issuing out the rental truck, and she did a excellent job

Debra H. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

karamat S. on

Rating:

Nice experience

William T. on

Rating:

Customer did not leave a comment.

Greta K. on

Rating:

Customer did not leave a comment.

Jayakumar A. on

Rating:

Customer did not leave a comment.

Charlyn W. on

Rating:

Nothing it was excellent

Joseph D. on

Rating:

LaKeisha and Bob were extraordinary professional and went above and beyond what was necessary of them!

Dale V. on

Rating:

Keep doing what your doing.

Keith C. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

Gregory S. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Your employee, David was one of the best salesman that I have ever encountered. He answered all of my questions, was very attentive, and extremely customer oriented. I hope that you can keep him, as he appears to be a young man with a bright future. I hired sales people all of my life as a sales director of big ticket items. I would have hired David on the first meeting.

CHRISTOPHER C. on

Rating:

Customer did not leave a comment.

Nora A. on

Rating:

Customer did not leave a comment.

Todd M. on

Rating:

Employees were very friendly and helpful, equipment worked perfectly. and at a great price.

David M. on

Rating:

Customer did not leave a comment.

Mario G. on

Rating:

We had an issue where an employee brought an incorrect truck then the one I was assigned to on the contract. This incorrect truck was then used for my move and brought back to the store where the truck was and I was unable to check it back in manually due to being in the wrong truck. Bob Hasty was able to resolve the issue by deducing the situation as we went through the steps that transpired to cause the error. Bob corrected the contract and is now accurate thanks to him!

Ronald G. on

Rating:

Great Experience

Benjamin B. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

I reserved a truck with a one way drop off because I was hauling 200 miles. When I arrived they told me that they did not have that vehicle for a one way drop off and that someone from Uhaul should have contacted me the night before (I was not contacted). I had no choice but to rent a round trip vehicle which was $300 more expensive. Although I know it was not the fault of the local dealer I am very displeased with the customer service of Uhaul.

Jeffrey M. on

Rating:

Customer did not leave a comment.

Patrick H. on

Rating:

Very helpful and efficient customer service.

Danny S. on

Rating:

Customer did not leave a comment.

Timothy A. on

Rating:

Some technical issues on picking up truck, but quickly worked to resolve and went extra checking back in.

John B. on

Rating:

Customer did not leave a comment.

Paul F. on

Rating:

Not this time. Usually I rent from here but this time they didn't put the pads and dolly on the truck. When i returned took 45 minutes. 1 person working a line of customers and then he did not know how to reverse charges for pads and Dolly. You have done better in the past.

Michael F. on

Rating:

Staff was very helpful, both on check-out and check-in.

Randy V. on

Rating:

nice guy very professional

Crystal A. on

Rating:

Customer did not leave a comment.

Leon S. on

Rating:

Awesome smooth transition --staff was very professional.

Leslie B. on

Rating:

David was great to work with

Vincent M. on

Rating:

Customer did not leave a comment.

Brian F. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

charles E. on

Rating:

All good..

Steven K. on

Rating:

Customer did not leave a comment.

Darryl L. on

Rating:

Customer did not leave a comment.

Mario C. on

Rating:

Would not recommend again, they told me one thing about the return of truck that I made sure of so I wouldn't get charged extra, but when I brought it back they charged me anyway, very upset!!!!

Robert R. on

Rating:

David did a great job, hadvour trailer ready and helped me hook it up. The problem we had was two fold. First, with a U-haul dealer only .6 miles from my house, I had to drive 16 miles to pickup a 'one-way" rental. Second, the trailer was littered with snow, leaves and some oily residue on the floor.

Je Lisa C. on

Rating:

Customer did not leave a comment.

Ashley P. on

Rating:

When I walked in the store I waited a good ten minutes before a worker came to the counter. If I didn't already have a reservation I would have walked out.

jacqueline S. on

Rating:

This location is the best! All of the employees are friendly and helpful, Manager David Walters keeps the place running smoothly. They now have Bob Hasty on the staff. His technical experience on the equipment makes this location even better!

Juliane S. on

Rating:

Customer did not leave a comment.

Theodore P. on

Rating:

Truck was clean but the rollup door on the box worked harder then it should have. Not sure a women could have opened it. Brought it up to the employee that checked me back in. He stated he would take care of it.

Teresa V. on

Rating:

Hay una mujer que habla Ingles y español muy burn servicio que nos dio

Frank H. on

Rating:

The location that I had reservations at didn't have the truck there when I went to get it. So I had to go to another place which was farther away.

John G. on

Rating:

I waited patiently while they asked question after question after question that I already answered when I pre-checked in. What is the point of a pre-check-in if you make me sit through the same questions. It took 20 minutes to pick-up a trailer. Sad

Irvin B. on

Rating:

Customer did not leave a comment.

Lanoka W. on

Rating:

The workers were very nice and respectful I would use this location again thanks for your help

James Z. on

Rating:

Customer did not leave a comment.

Robert T. on

Rating:

Customer did not leave a comment.

ricardo T. on

Rating:

Customer did not leave a comment.

Sherry P. on

Rating:

Customer did not leave a comment.

Michael R. on

Rating:

Customer did not leave a comment.

PETER S. on

Rating:

Love the manager very helpful and great customer service

Tameaca G. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

Need more employees. The line to get service was really long and only one person was working. Not his fault, should be better staffed.

Robert C. on

Rating:

Customer did not leave a comment.

Shawn T. on

Rating:

Price per mile too high

Victor G. on

Rating:

Customer did not leave a comment.

Karen G. on

Rating:

Customer did not leave a comment.

Jacqueline S. on

Rating:

This location is very well run. The manager is David Walters. He takes excellent care of all of his customers. The people working with him also do a great job and are very helpful. 5 Stars!

David P. on

Rating:

Customer did not leave a comment.

Fred B. on

Rating:

Customer did not leave a comment.

mike O. on

Rating:

No running lights on trailer I rented. Employee new about it. Would not do anything about it. I was given the option of take it or leave it.

RYAN J. on

Rating:

Your app system is HORRRRRIBBLE and that is putting it lightly You agent sent me to the wrong location. The agents aren't able to override the app which is ridiculous The app timed out the process took better than 2 hours absolutely Awful experience but you essentially have a monopoly on rental trucks so why do you even ask for feedback. If I recall it was awful the last time I had used the app also.

Oscar C. on

Rating:

Customer did not leave a comment.

Theresa J. on

Rating:

Teach the employees on the knowledge of equipment.

jean F. on

Rating:

Absolutely nothing - the staff at this location were extremely helpful, courteous and knowledgeable. Great experience.

Tachah W. on

Rating:

Customer did not leave a comment.

Nakisha B. on

Rating:

Great customer service at the location in Aurora IL on lake street.

latasha M. on

Rating:

Took too long with there services in people on what they needed done

amos b. on

Rating:

Very helpful.

Jason C. on

Rating:

Needs work to find front desk it was a little sloppy

PAULA F. on

Rating:

Everyone there are GREAT!!!! 10🌟

pat b. on

Rating:

Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.

Rebecca P. on

Rating:

There are no elevators for the upper floors, and the parking space near the move in door is very limited.

Chris I. on

Rating:

I was happy whith this company ,If I had to do it again I would use u-haul again.

Andrea A. on

Rating:

This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle

Alexandra L. on

Rating:

There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.

Mitch C. on

Rating:

No problems

Back
To Top